The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didnt buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

My Samsung refrigerator has a (now well known) design flaw with the ice maker that leads to the refrigerator not cooling. Samsung, after fixing it last fall is now - 5 months later - refusing to fix the problem that was obviously NOT fixed last fall. The refrigerator is a lemon and I have no recourse. If I could go back in time, I would not purchase this refrigerator or any other appliance from Samsung.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

Samsung Refrigerator problems model RF217ACPN. For the last several months my produce bins have been accumulating water and then water below the bins freezes into a sheet of ice. I tried to contact Samsung and they said perhaps I spilled something. I told them that the problem was repetitive and that I did not store water in the refrigerator. They wanted to send out a technician but I asked them to give me some troubleshooting ideas first. They said they didnt have any because they havent had complaints about this. When I log into this site I see that I am not alone in this problem.

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

Bought a Samsung RC 23 French door refrigerator about 2 years ago. I attempted to replace the water filter which I have done several time. The new filter was about 1/4 larger than the old filter and had the same part number, DA29. Contacted Samsung. They said the filter manufacturer changed the filter and that I would have to replace the filter housing at my expense as the unit was out of warranty. Neither the dealer or the service center had seen any notification of this. Samsung says since the unit is out of warranty its my problem. So now I have a $250 repair bill on a unit that Samsung knowing put out with defective/obsolete parts. Will not buy Samsung in the future.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

Even if the price is higher than average, the quality and convenience add a lot of attractiveness. Microwave parts (like the plate, for example) are replaceable across different models. Samsung microwaves usually don't require reading the documentation - the interface is intuitive. I can make an emphasis the quality: reliability and quality of materials - I never experienced any issues like rusty parts over the long usage, etc. Warranty (even if I never used it) from Samsung adds some confidence in product quality. So far, I had no issues with the products of this company. Highly recommended Samsung microwaves and other kitchenware!

The ice machine motor that opens a small door to release the ice in the chute suddenly started and never stopped, making a constant clunk noise. The service technician said that a tiny wire broke at the hinge on top of the fridge due to the repeat opening and closing of the door. This a design problem and not really a wear and tear problem. He said when this happen again, the whole door will have to be replaced!! I called Samsung and the receptionist gave me a ticket number. I asked her Samsung email as I wanted to forward to them the technician report and invoice. I said Samsung should pay for this even if it is passed warranty. The receptionist disconnected.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

This series DW80F600 dishwasher showed signs of high temperature heating errors when it was only 10 months old. We called support and were told that it would cost a certain amount ($273.43 to be exact) to have someone come and look at the machine. Just look at it, not fix it! WE went ahead and had them look at the problem and of course, the part needed wasnt under any sort of warranty. Now just over a year old and we are are stuck with a $498.75 bill for a machine that still doesnt work. The error lights came back on the very next day! We could have purchased a brand new dishwasher for much less and gotten much better results. I am warning all who think purchasing this machine, to rethink that plan!! This is the worst dishwasher on the market.

Recently bought a home that had fairly new Samsung appliances. Not thrilled with brand to begin with. After experiencing several service calls, I will NEVER EVER BUY SAMSUNG APPLIANCES. Fridge was leaking, tech came and cleaned lines. Thought it was resolved. Then we had problems with ice maker. Did some kind of service. Didnt resolve loud banging noise. (2 service calls) Had to buy brand new ice maker... another service call. Fridge started leaking again.My research concluded that the line behind back wall needs a clip. Wall has to be totally removed and line repaired... another $189. OR we can shut down fridge overnight and it will resolve. Well, that worked... for a month. Now I have the pooling of water under the produce shelf which ultimately leaks onto floor. Do I dare call the service tech again??? What else is lurking after this problem? Way too many problems with these expensive and newer appliances! Do you know if there is a class action suit regarding these appliances, and if so... Im IN!

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesnt deserve 1 star.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Do not waste your money on this piece of garbage. Not even 4 months old and I currently have a broken refrigerator that wont cool above 50 degrees. I have been told that the motherboard needs to be replaced. The fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Samsung is not standing behind their product but the local repair shops are being kept busy!

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didnt work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems. So I gave it another week to see if the issue would resolve itself after fixing the doors. It broke... I dont know what in the world happened, it just stopped working altogether. So I called the company and after telling them I was completely done with this refrigerator and the constant ongoing issues, I wanted it fixed ASAP. The service company they referred me to said they couldnt come out for a week. I find this unacceptable on many levels. So I called Samsung again to tell them about the delay. They informed me that I would be hearing from an executive team member in 24-48 hours. Three days later, I called them because I never got a call. The employee apologized, took note of my complaint and assured me I would hear from someone in another 24-48 hours. Here I am, 3 days later, and I am yet to get a phone call. Like many other of the complaints I read, I too have had to eat out and spend countless dollars. And of course I had just gone to the grocery store the day before it broke completely. I will never buy another product from this company and I definitely would NEVER recommend Samsung to anyone.

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

DW80F600UTS dishwasher - Do not buy this dishwasher. If you do I hope you purchased an extended warranty. Broke 3 times in 2 years. Same code and part. Samsung did help repair it 1 time because the exact part broke in less than 3 months. Not a family use. Ran it only 3 to 4 times a week. Even put a filter on the well to prevent problems. Would like to sue them for making such a defective Lemon.

The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

When one door is open, I can open the drawer on that side, other I had to open both doors to get one drawer open. All shelves adjustable. I like that mine does not have water and ice through the door, taking up unusable space inside. Ice maker conveniently in the corner of the bottom freezer.

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

I got this in Dec 2013. It kept leaking water from the water dispenser. I called the 1-800 #. They said it was ok for it to do that. By June it stopped making ice. They just told me to reset, so I did. Work for a one month. On 7-2-14 called them again then in 8-26-14, then 2-6-15 then 2-8-15. I have all my reference #. They told me to take back to Best Buy but not until my warranty was expired. Now Im have a fridge that I paid 1,300.00 with ice maker that dont work. What Kind of Company is This? Please help me with my issue!!!! They need to understand that Im a 54 y/o female that lives 98 miles away from Best Buy and not easy to just take a fridge in a Car!!!

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

Stove circuit fire on the new stove. I wrote the post below last year before Thanksgiving. Samsung repaired the unit. Then gave us a partial refund as well. We kept the stove since it was working. Now it is having an electrical problem. We smell wire burning. At this point, Samsung has made good on this stove. But it is disappointing that even after repair there are more issues with the range/oven. We now are looking to buy a new stove and will not by Samsung again.Post from 2017: Dear Samsung support. Tonight my stove went on fire. I have a NE59J7630SS, which we purchased in July of 2015. My wife was cooking and heard a loud pop from behind the instrument panel and then fire and smoke. I turned off the breaker off and opened the back panel. I have a picture attached. Is this something you can fix for us? This should not happen to a new stove like this! It is not longer under warranty. I see this is not just an isolated incident judging from the forums online. Please let me know if you can assist.

Bought an expensive Samsung fridge! What a piece of crap! One year old - told the noises are normal! DON’T BUY SAMSUNG.

I was wondering how many complaints does there have to be before a company has to recall the product or a class action lawsuit happens? I purchased my Samsung refrigerator in October 2013. January 2014, 3 months after purchase date, the ice machine broke and needed replaced. July 2014, the magnetic strip broke on the French doors and that had to be replaced. August 2015 the refrigerator temperature kept rising, ice formed on the back wall inside and the fan motor was loud. A new drain kit was installed also an evaporator assembly and an evaporator panel with motor. Its January 2017- I have been experiencing the exact problems that happened August 2015, my refrigerator is almost 60 degrees, the fan stopped making that awful sound, maybe it burned up. I call Samsung and they give you the run around, refrigerator is out of warranty, they are not responsible. I am still fighting with them to fix this SAME issue I had before, they dont warranty their own parts? Are Samsung refrigerators disposable after 2 years? My old GE refrigerator side by side is still running great after 18 years. I have never had to have it serviced one time. The repair service is coming today. If Samsung does not cover this I am calling the news, Better Business Bureau and a lawyer. Samsung should backup their products. Samsung has enough bad publicity now, I hope to spread more. Is there a Lemon Law for refrigerators? If the same thing breaks 3 times its a lemon???

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

I really love all the features. The timer is great. The best thing about our Samsung range/stove is the griddle in the middle! Its a long burner that you can put a griddle on and use for pancakes. Total game changer!

Fire hazard - burners turn on too easily and I have had many fires looking for someone who has started a class action suit. I have melted utensils and ruined pans and anything else that I put on range.

We purchased a French door refrigerator with the top and bottom ice makers. After a year or so, we noticed a lot of frost build up in the freezer and the drawer was increasingly difficult to open. Shortly after that, large chunks of flat ice began falling on the floor. After a little investigation, it was discovered ice was building up on the bottom of the freezer door and continues to be a problem. We have to defrost every 2 months or so.

We purchased a Samsung side by side refrigerator from sears in greenville ohio. Its not going to be 2 years old until august and it quit working! Called Sears repair and it would have cost us 1,100.00 to fix it! Thats only 300. Less than what we paid for it! Repairman told us Samsung was crap! I believe them!!! I or anybody I know will never buy this brand again! And believe me I have shared this on facebook and everybody else I know has shared this too. Thank for selling crappy products! Be proud of yourself!!!

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

I bought the refrigerator new. Luckily I also got a warranty on it. The refrigerator breaks about every 6 months. The back panel freezes and destroys the fan. Its the same thing every time. Our warranty is almost up, and when it is, there goes the refrigerator. Were trying to get Lowes to replace it, since this has been a problem since the beginning, but it doesnt look like they will.

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

We bought this condo in October. The first time I tried to use the oven (to cook a turkey) I set the oven temperature to 350. Hours later the turkey was barely cooked. I raised the temperature to about 400 and eventually it cooked. I then bought an oven thermometer and used it the next time I wanted to cook something in the oven. To get to 350 degrees I have to set the temperature to 425. To get to 375 I set it to 450 or so. The indicator light indicates the temperature to which Ive set it but the oven doesnt heat up to where Ive set it. Since the range is out of warranty Samsung wants me to call a service technician.What Ive read about this problem online suggests its either the sensor or thermostat thats at fault. Ive asked for the part number for the sensor and thermostat for my model - and they cant even give me that. I dont want to pay for a service call only to be charged labor and an inflated price for the part since my husband is an electrician and can likely do the repair himself at a much lower cost.By the way, this condo came with a Samsung dishwasher and over-the-range microwave oven. The first time we used the dishwasher it didnt work, so we called the only service tech around who deals with Samsung appliances and $115 later he said the repairs would cost about $360 (he admitted the problem here is quite common with the Samsung dishwashers). For about $400 I bought a new Frigidaire dishwasher and have had no problems since. The Samsung microwave oven works but sometimes the same amount of water heats to hot and sometimes just to very warm when set to the same cooking time.My conclusion: Samsung kitchen appliances are absolutely worthless. Stay away from them!

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

It is pleasing to the eye but does not clean worth a flip. I have tried different products and rinse. Very frustrated with having to hand wash dishes after using. What a waste of money. Should have done better research instead of going by the brand name. Now I am stuck with a crappy product. Please dont make the same mistake I made.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

We purchased a set of Samsung appliances three years ago. One year ago the computer board of the dishwasher broke. We had to replace the entire dishwasher - after only two years. At less than three years, the handle broke off the microwave. AND the refrigerator quit working. The fan and thermostat had to be replaced for a cost of over $350. This is all in less than three years! It is almost more than all the appliance repair we have had to have in the last 40 years.

I have purchased this product (AR24HV5NBWKNNA) from Samsung Dealer in May 2014 and from the date of purchase Im not satisfied with the product. Installation of A/C was not proper as it took 12 hours by your engineer. Then in next year 2015 the A/C was not performing and called Samsung and executive visited and directly filled gas in warranty without inspecting the reason of leakage, and gradually after 3 months again cooling decreased. Also water leakage from indoor unit started immediately after refilling and now in current season when unit was started there was no cooling and when engineer visited on 1st call he immediately order a gas refilling without inspecting the reason for leakage. And so the second complaint was lodged and then that engineer inspected the actual reason for regular gas leakage i.e. leakage found in cooling coil which was the only reason for 1st time non cooling, which should have been searched and rectified in 2015 when the gas was refilled the first time. We were given an only option to replace to new cooling coil at our cost whereas I feel problem shouldnt have arised in the 1st year of purchase which I feel was not expected from the world leader brand like Samsung. Right now I and my Family uses Samsung brand TV, AC, refrigerator, phones, washing machine, microwave. Also further we have to install new units at my Factory and 2 Houses but now after experiencing such problem within a year I feel I should rethink over that. Also during water leakage from indoor unit my Indoor Wooden cabinet along with printer and mobiles were damaged. If you wish to see the leakage I have shot a video of it. Also, a suggestion. This kind of malfunction directly hits your Brand Reputation that how Samsung deals with its product Malfunctioning. I strongly request you to please look into this matter on priority as the season has started and there is a need to run the Air Conditioner. So replace the defective part or replace the whole unit.

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though Im one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didnt even consider a Samsung.

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

Samsung side by side refrigerator/freezer Model#RS265TDRS - Wish I had read reviews before buying this absolute piece of crap!!! Nothing but problems since I bought on 9-09-2013. Constant Ice Build Up Freezing coils in Frig. I believe when I pay my Hard Earned $$$ for A New Appliance it should work properly. Not that They try to sell you an extended warranty plan thats useless anyway. The repair people dont even know what to do. Had 2 different Ones tell me they would not work on them due to poor quality parts & replacement is only guaranteed for 90 days. Right now I have estimate for 544.22 to replace Thermostat cover/evaporator & sensor. I want to contact Samsung directly but all you get is recording. My next move is go to my Local Lowes. Thats where I purchased. & beg for help. This time fridge has been out for 2 weeks while I am deciding what my next move is. Probably Local TV Station for HELP!!!

I purchased this fridge 8 months ago brand new. The ice maker is out again, 4th time since November and it was purchased in June 2014. Samsung will have someone come out to service it, it will last about a month, then its out again. I have to miss work once a month to wait on appliance repair to basically put a bandage on it. I purchased this refrigerator for over $2,000 and I cant even get a working ice maker. Im so angry with Samsung for selling a lemon for a fridge. I could have spent that money anywhere else but I trusted Samsung. I can see how this was a big mistake, one that will NEVER happen again. Samsung should stay out of the appliance business!!

This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.

My experience with this Samsung 3 door fridge has been very disappointing. I have never spent over 2000.00 on a fridge for it to cost more than 1000.00 in repairs only 2 years later. It constantly freezes up, ice cube maker doesnt work, the freezer door handle snapped the middle where doors close broke off. I need a new fridge after 2 years and spending over 3000.00.

Bought a brand new dishwasher in 7/14. It stopped working in 5 months. Called samsung, their service provider refused to schedule a service telling me I dont have a valid receipt (the one from the retailer is not valid). Called samsung back and I was transferred to customer relationship department, they reviewed my receipt and they said it is good. They called the service provider to schedule service. Again, service provider refused to provide service. Samsung said they need to find another service provider in my area (come on, this is nyc). I dont understand why samsung cannot direct the service provider to come. What a joke. Time to shop for a non samsung dishwasher (which will be my last samsung product).

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - Ive heard this from several people, Ill never buy another Samsung product ever again!!!

I have complaint to Samsung customer care regarding my refrigerator problem. She gave me the complaint number. On 27/04/2019 the technician arrived at my home mr. ** from Ideal Traders cell.No 9867807303 and took rs.650/- ss visiting charges doing nothing and tell us that he will come with the part tomorrow. When we call him after two days he told us that part is not available. Then after four five days later we call him again but he started ignoring our calls and he did not pick up the call then we once again started complaining to Samsung customer care but till date there is no solution. Now I think that taking very high expensive product of Samsung which is in lakh is no use for not availability of small part for such a big branded company. Thanks & regards Nimish ** Cell no: **.

Purchased a Samsung Refrigerator with ice maker. One month after delivery I heard a loud noise. I called Samsung and they asked if my fridge was cold and freezer cold. I replied yes, then I was told the noise is normal. The noise got worse and I called again and brushed off. After the warranty expired then they said it needed service. It cost me to fix and I found out this is problematic and no fix available. This is a 3,000.00 + dollar appliance and this has to be addressed or Samsung should pay for all service.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

I purchased a refrigerator, stove, microwave and dishwasher. Its taken me 2 weeks to try to register for the 1 year warranty. They make it very difficult to register so they dont have to warranty your product. Read reviews of their appliances and youll know why. I tried to get verification that my range and microwave were warranted because initially they said I didnt have the receipt. The stove, frig & dishwasher were on the SAME receipt. The microwave was ordered online and they keep asking for the store location. If you go on their website, they make it very difficult to try to talk to someone about your warranty which is a clue they dont really want to warranty their appliances. DO NOT BUY SAMSUNG.

Piece of junk. I have had coils freeze up in top compartment and the bottom freezer constantly freezes around the door subsequently causing the door to become ajar. I am reluctant to call repair person because it is ridiculously expensive. I hate this appliance. They were recommended by consumer reports. They need to look at it again. My mother had to finally get a completely different fridge after calling for at least six repairs. I will never purchase another Samsung anything.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and its a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadnt used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. Its pathetic and I will not purchase a Samsung again.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

FTQ353IWUX - There is a major defect in these appliances due to a combination of factors. First: all the wiring near the oven upper element is exposed to extreme heat that has damaged all the wiring plastic insulation by drying it, severely causing cracks that have exposed the bare wires. This may be contributing to the frequent cases of fire since arcs may be happening. Also, at the main board, the plug that controls the broiler temp. settings is prone to sticking and overheating, causing it to catch fire. Amazing some appliance like this has not been recalled by the government. Everyone should unplug these units and remove the back cover to visually inspect the wiring insulation near the fans. All these wires are going to show damage, cracks and longitudinal fissures exposing the wires.

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

In July 2012, we had to buy a new refrigerator because the compressor on the old one died. We usually buy appliances from Best Buy but now appliances have been taken over by Pacific Sales. We got their cheap extended warranty and, to this day, the ice maker has failed to function properly. Warranty was called and out of the 4 times, they paid 3 and the last one I had to fight the warranty company (Warren Tech the worst company to deal with) because I kept saying that the ice maker isnt functioning properly because every month the ice builds up and no ice comes out. Samsung will not even help because the manufacturers warranty is over and the problem is now the warranty companys problem. If anyone else has had a problem with their Samsung ice maker please tell us what we could do to have the ice maker function the way it should.

Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfrd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so Im not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldnt recommend this refrigerator to anyone.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

Fridge - weve had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesnt know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying its fixable and the tech saying he doesnt know what to do. THIS IS HOW WARRANTIES WORK???I have been patient for six months trying to deal with this, but Im done. I am telling everyone I know to never buy a Samsung appliance ever again. Oh, and last week our dishwasher broke. We bought it just under a year ago, but they dont even read emails. I clearly explained that 06-10-2014 meant OCTOBER 6th, and NOT June 10. But they didnt even read the email I sent with the receipt and simply denied the claim, so now Im having to deal with that. Every single miscommunication costs a week in terms of getting repairs done in a timely fashion. Oh, and if Samsung EVER tells you they will call you back in 24 hours, DO NOT believe it. They have told us that 5-7 times during these processes and never once did they do so.

The Samsung refrigerator makes a lot of background noise when its running. The pull out freezer door, doesnt pull out all the way unless you slam it outwards several times. The refrigerator doors wont stay open when you are trying to load groceries into it.

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

Purchasing Fridge in winter season and building a supply of 2 full bins of ice. We had a warm spring weekend Sat & Sun. Sunday night I went to get some Ice, both bins completely empty. I thought wife turned it off. Nope still on, so I kept an eye on it and the dang thing dont make much Ice. Called Samsung, they said “Push power freeze button.” I asked, “How much more Ice will it produce?” They had no idea so I did not much improvement. Bought a used fridge with Ice maker for garage, makes 2 to 3x more. Now my drain for fridge freezes, water runs under bottom drawer ¼”, ice drawer wont open eventually water on floor now. I have to take apart, unfreeze drain, put back together. I have replaced defrost thermostat, had a repairman fix it 1x and Ive done it 3x and tired of it. Dont buy a Samsung.

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

Less than 2 months after this was delivered rust has developed all around the water and ice dispenser. We called Samsung and they promised a replacement door. It never arrived. It is now 6 months later and they now claim they never replace products for cosmetic damage. So, basically they are saying that it is perfectly normal for a $3000+ refrigerator to rot away in less than a year and that this is expected wear and tear. In addition the ice maker has quit functioning. If you call support and get Shatavia, an executive for escalation, assuming you had the patience to wait on hold for an hour - just hang up. She is useless for help. She will obsequiously apologize and then basically tell you that she isnt going to do anything to address the fact that you just flushed your money down the toilet.In summary in the past year I have had the following products from Samsung fail: 1: refrigerator: rusted door and failed ice maker. 2: dish washer: Water level sensor warnings. Unable to complete a wash cycle. Works maybe one time in 8. 3: Galaxy Note 2 : exploded, bursting the screen while charging overnight. Not one of these products did Samsung stand behind. So, if you have several thousand dollars just lying around, and you simply feel your life simply wont be complete without products that rust, quit, or exploded at random, then by all means buy Samsung. For the rest of us not quite ready for the crazy bin, AVOID LIKE THE PLAGUE.

I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it wont do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

We purchased a Samsung dishwasher last year as part of a complete kitchen package. The warranty was over 1 month when the dishwasher started leaking. We contacted the company and we were informed the washer was out of warranty and to repair by ourselves. This was a 600 washer. I am never buying another Samsung product ever again.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

I have the RF31FMESBSR/AA refrigerator and like so many others, the ice maker is broken and does not work completely. I called an appliance repair company to come in and fix it and they said its not able to be fixed unless I wanted to pay over $1,000, and it wasnt even guaranteed to be fixed at that price. He also said hes seen many other Samsung refrigerators have the same issue, it was not even worth it to be repaired.

I purchased a Samsung oven just over a year ago. I don’t bake very often so I did not notice the oven has a problem with the temperature. When setting the oven temp. from the get go the panel reads 150 degrees. When the oven ready alarm beeps, the panel displays the desired temp., but the actual oven temp is over 100 degrees less. The oven continues to heat towards the set temperature and reaches it @ 4 minutes later. After & 3 minutes the temp starts to decrease, eventually decreasing by 20 degrees, a temp that it then maintains. I had wondered why the few attempts to bake a cake or two muffins were not successful. This oven is awful and I am stuck with expensive repairs. Don’t buy Samsung appliances! They are truly awful.

I have had the worst experience with my FIRST and LAST Samsung purchase. My fridge like many others has the issue of the drain tube freezing causing water to drain into your vegetable drawers and under the drawers. It took me a few months to determine this was actually the fridge causing this and not my kids with water bottles. The first agent I spoke to said well why did you wait so long to call, it’s not like this started yesterday. After explaining that I initially thought my kids were placing open water bottles and they were spilling, I was told that I was not covered under warranty as my unit was made in 2014 even though I didnt purchase it till 2015. The agent asked me for proof of purchase and even after I explained it was purchased from a lease to own I was assured that if I had not had the unit for 2 years I would be covered. I sent in my proof of purchase then was told it was not valid and they needed my lease agreement. I again was assured that once that was sent in that Executive Relations has given the go ahead to cover this issue at no cost. I sent in the lease agreement as requested to then be told that I was OOO since the unit was manufactured in 2014 even after I was told they would cover it. I have spoken to several advisors and not one has been able to locate the previous notes on what has been told to me. This has now been an ongoing back and forth for the last 3 weeks. This is a well-known issue on this model and it’s beyond disappointing that a company like Samsung does not rectify the issue when a customer calls in concerning this WELL KNOWN ISSUE. After 3 weeks of back and forth calling I now have to wait another 24-48 hours for the service company to call me and then I still dont know if I will be covered for this issue. I will not ever purchase a Samsung product just in the fact that they are not willing to make things right with a first time customer with a known issue. Customer service goes a long long way and unfortunately Samsung has proven Im replaceable and dont need me as a customer.

I purchased a Samsung Dishwasher from Best Buy, when I had the unit installed I discovered that the kick plate was missing. I called Samsung and requested that they send me the missing part. They took all of the information and gave me instruction on how to send the receipt which I did. After a few days a representative called saying they needed more information. I asked what information they needed and they said they needed the Serial Number and Model Number. When I explained that I already gave them this information the representative put me on a long hold and came back and said not to worry they had everything they needed and that my missing part would be shipped in 7-10 days. Several days later I received an email from Samsung asking for me to upload my receipt to them (which I had already done a few weeks ago). I resent the receipt and then a few days later received another call saying that since the item was purchased as an open box item that they would not provide me with the missing part. Bottom line is that the customer service is very disorganized and inefficient. When I ask them to consider supporting their product and to make an exception to provide me with the part that was missing when delivered to me they refused. Very disappointing experience from Samsungs customer support people.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

We purchased a Samsung side by side at Conn’s a few months ago and specifically chose Samsung over the other brands because we had good experiences with phones, a TV and a number of other items from that brand. Well, 2 weeks ago, the refrigerator quit working and all of our food went bad. At first, I wasnt concerned, because it is still within the warranty period. I called Conn’s and they started the repair order. The problem came when Samsung couldnt find a local service provider to come out and repair it. Last week, they told me that they would allow us to exchange it for a new unit if they didnt find someone by Monday. Monday, they said they were still processing the claim. It has now been two weeks and Samsung says that it will take up to 7 more business days for them to decide what to do. In the meantime, we have lost a couple of hundred dollars worth of food and havent had a working refrigerator in weeks. I understand that things happen, but when you pay to purchase a fairly expensive appliance new from what is supposed to be a reputable brand, you expect that issues will be taken care of in a more timely manner. Eating out is costing us even more money and I dont think it is unreasonable to expect that a refrigerator can be repaired or replaced within the first two weeks.

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.