The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

I bought my Samsung refrigerator as a four piece package from Home Depot. Ice maker freezes up and needs to be defrosted every few weeks. Now the entire unit needs evap fan cover assembly, temp sensor, bi metal drain tubes and drain heater. The entire unit is poorly designed. The repair service calls it job security. This is a $500.00 cost. I cant afford to get the heating unit for the ice maker so Ill continue to defrost it on my own.

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just dont understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

To All Folks out there! DO NOT BUY SAMSUNG APPLIANCES!!!! They SUCK and the worse customer services! These people do not give a big **... (Pardon my French.) Since August were been waiting for Samsung refrigerator. Now is October and it’s been 4th time they delivered damaged refrigerator. We went through Hell and no one could help... All they can say is sorry and here is the number to call. You call the number they give and it’s all over again, call this number or that number and NOTHING was solved. Looks like this company only cares how to put thousands and thousands $$$$$ in their pockets only. They don’t care about customers and how to treat them right! Something needs to be done with this company ** people. Please guys do not waste your time, nerves and your money! Samsung will go out of business at one point if they continue screwing their customers.

The first Samsung was bought in Nov 14, 2014. The motherboard went out April 19, 2015. A repairman was sent out 5 days later by Lowes and he says Its the motherboard and it would have to be ordered. 2 weeks later we are still without a refrigerator. Numerous calls back and forth between Samsung and Lowes customer support where I was told by ** at Samsung that she could send a repairman out but this would be at my expense. She also tells me my one year manufacturers warranty was non existent because the date that the refrigerator was made is the date the warranty starts. So my 5 month old fridge was out of warranty. Again 2 weeks without a refrigerator and numerous calls later Lowes comes through for me and exchanges my dead Samsung for another Samsung. This one had a much shorter life expectancy and expired 51 days after delivery. Lowes again came through for me with another exchange... a Whirlpool. I have sent a letter to Samsung and described in great detail the problems that I encountered with the first refrigerator and have yet to hear from them. Had I known the 2nd one was also going to lay down so quick, I would have saved myself a stamp.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior). We have had other stainless steel appliances from other companies that cleaned easily. Then, a short time after warranty expired, the unit failed to work. It turns out some of the factory work was not done well on the circuit board and a loose connection caused a short and burned out the primary microwave making unit. The dealer told us it was out of warranty, (barely) so we had it repaired, then one of their repair people said it was a defect, not a warranty issue and I should contact Samsung. Samsung used every excuse in the book, and finally said something along the lines of policy does not allow us to ever pay out of pocket expense, regardless of the cause or situation. End of story, end of Samsung. Later, a salesperson told me they have had numerous complaints about the unit. Samsung TVs are great. We thought the refrig, range, dishwasher, microwave would be good, too. Not happy with the other units, but at least they work. But I will never own another Samsung appliances!

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

We purchased our refrigerator in August 2014 and then it started rusting on the outside. I called and of course still under warranty but I was told the warranty didnt cover cosmetic problems. Then the refrigerator started making a lot of loud noises. I called and they sent out a service person who clearly stated this was due to poor manufacturing. He packed an oversized opening in the rear of the inside. Less than 30 days the same thing except the warranty was expired. Piece of junk.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

My Samsung French Door Model SRF 579 DIS bought about 4 years old has been fixed for water lodged in the vegetable drawers about a year ago. Now the same problem happened again and out of warranty. After reading all the complains about the same problem from many people, the product should be recall and the Consumer Affairs should step in and help the consumers. No more Samsung fridge again.. Please help..

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. Its been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I dont have money to blow on a new fridge.

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we dont use much of. I have been on hold for Samsung Case managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldnt turn on. Then it wouldnt turn off. At the same time my ice maker was freezing over and wouldnt dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and repaired, but happened again. Called Samsung pro talked to customer service, who tried to provide the best care they are able to, but they cant make any decisions. Because its been serviced 3 times I have the option to get my refund or replace the refrigerator. I opted to get a refund cause I dont want to take any more chances with Samsung products. I had to submit a receipt along with the ticket #. After the third attempt I was finally told that they can escalate it from customer service to a Case Manager. Unfortunately these Case Managers are hard to get a hold of. This process began November 17, 2021. Today is December 2, 2021. I was first told a case manager was going to contact me within 3-4 business days, I get no calls, no emails then on November 30th I get a short generic email stating that they made several attempts to contact me and if I can call them back at 1-800-Samsung at my earliest convenience. As soon as I got the email I called 1-800-Samsung and got customer service who informed me that the department they need to transfer me to is closed. I asked her if she can send them an email and have them call me, because I did not receive any calls from them, I had no miss calls, no messages, she said she did, still no calls or emails. Today I have the day off so here I am typing this review, still on hold 3 hrs later. I live in Hawaii and their office hours are 9-9 EST. I am grateful I have an extra fridge in the garage to store my things. In addition to my refrigerator issue, I am awaiting a claim ticket for a third service call on my double oven, which has super uneven heating. I am beyond frustrated. So save yourself the frustration and stay away from Samsung. For some reason the newer models are not quality. Doesnt work properly and even though warranty seems to be good on paper, its almost impossible to get thru.

We remodeled our kitchen in 2011, bought all new appliances, all Samsung, stove, refrigerator, microwave, and dishwasher, on 12/18/2010. There are only the two of us, however I only use it when we have a full load. We rinse our dishes, therefore no smells and I keep it clean. However, it started not finishing the complete normal cycle giving me a s3 code. I had my repairman to look at it ($75). He also had a discussion with online help. We ordered the part ($50). He installed it ($100), still got the same thing and my repairman was told this may not fix it. Then we would have to order a pump, not knowing how much a pump is and $225.00 later and being told this could happen in another 2-4 years. We have bought a new dishwasher, and sure isnt a SAMSUNG. I do expect my appliances to last longer than 4 years.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

Beware > The drawers only pull out halfway making it inconvenient to put items in them and even more difficult to get items out. For example: a head of cabbage will not fit in a drawer. Beware of scraping your hand when removing items from the half open drawers. Ice maker malfunctions regularly: after dropping ice out of the ice dispenser and releasing the control, the dispenser door does not close fully, allowing warm air to infiltrate the ice storage compartment, thereby allowing ice to melt. The ice mechanism re-freezes the melting ice cubes remaining in the opening and in the storage compartment into a clump, preventing the further operation of the system. All frozen shut. Solution is: 1) empty the entire freezer and defrost for a few hours so the ice compartment can be removed, cleared of remaining water and restarted. 2) A service professional has to take apart the frozen mechanism and repair the defective parts. $$. Never again. P.S. Our Samsung printer/copier was also the worst. After the warranty expired it also malfunctioned requiring professional service. Also poor quality.

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.

I purchased a Samsung ceramic top range and cannot say enough great things about it. It works as advertised and has loads of fantastic features. The oven is by far the best convection oven out there. I have bought many Samsung products and have always been happy with the function and quality of them. I truly cant say anything bad about Samsung.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. Were already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasnt working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsungs recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.A faulty refrigerator is a health and safety issue and has the potential to kill. The digital thermometer displays the temperature incorrectly. Perishable food items stored above 40 degrees for more than two hours can grow deadly bacteria. Samsung, you should be ashamed. Unfortunately, today it is all about the dollar, and honor and integrity have no place in the corporate equation. Im not sure why, but I did expect more from Lowes. Next step for me will be a catchy little video on YouTube where I use my Samsung refrigerator as an anchor, pushing it off of a boat with a big blue ribbon tied around it. (Dont worry, Ill make sure not to harm the environment in the process and to hoist it back up and dispose of it properly after the filming.)

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman. Every two or three months we defrost the fridge. Now the handles are looking awful and I dont know if they can do anything other than replace them with handles that have the same defect. I would like some real customer service from Samsung, but I just get boilerplate answers.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

The worst customer service experience I have ever been apart of. I purchased a new Samsung dishwasher MODEL NUMBER DW80J3020UB/AA, from Conns on October 13th, 2015. It was delivered a few day later, the box from the outside looked fine, no damage to report, all is good. Two weeks later when my contractor had the dishwasher installed it leaked water from the front of the unit. After further examination damage was located inside the dishwasher that was creating the leaking issue. I called Conns to report the damage and was notified by the manager that it was a Samsung issue due to it being after 30 days from purchase and they gave me an 800 number to call. So called Samsung to report the damage, they listened to what I had to say and told me that a service technician would need to come and look at and/or possibly repair the dishwasher. Fine, a tech came to the house, looked, took pictures, called and reported back to Samsung while I was listening and this is what he reported. There is damage to the inside of the dishwasher that cant be repaired, the customer could not have seen this damage from the shipping container and that the dishwasher needed to be replaced. All was good until a few days later I hadnt heard back from Samsung so I called to ask for an update and possibly get the ra number required to replace my dishwasher. I was notified that the service technician reported back to them the damage was cosmetic and therefore the damage would not be covered under the manufactures warranty. I replied to the lady that the technician had reported something completely different to myself and to them while I was listening. She said that another service company would have to be sent out to resolve the issue. Thats what happened, another company came out and looked at the dishwasher and reported to them that the dishwasher was damaged, could not be repaired and needed to be replaced. The customer could not have seen the damage from the shipping container so therefore needed to be replaced. Waiting, waiting, nothing from Samsung, so I called them again for an update and this is what I was told! The damage to your dishwasher IS NOT covered and will not be replaced due to the technicians report that visited our home. I paid $500.00 plus for a brand new dishwasher that was delivered, unusable and will NOT be replaced. I am not rich, $500.00 dollars is a lot of money that normal people cant just throw away but I guess that is what Conns and Samsung expect. WORST CUSTOMER SERVICE EVER!

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

About two years ago I bought an over the range microwave; SMH9187ST is the model number. Worked well until one day it started making a beeping sound. I went to go investigate it and found the -SE- error. From what I gathered online from different sites, it is a control board issue. It has been a problem since 2009. Here we are in 2014 and they have not fixed the problem with the control boards. Since they do not make the microwave anymore, there is no way to replace the control board. I will only buy Samsung phones. The rest of their products will fall on my deaf ears.

I bought my refrigerator at Home Depot. It is a Samsung. I have had it for about 5 years. Just recently the hose to the Ice Maker sprung a leak and filled my kitchen floor with water! I have tried unsuccessfully to fix it. I think I will have to go to Home Depot and buy a kit with all new parts and try again to fix it!

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on whats cooking. I could look through the door, but not only am I old, Im old fashioned and prefer opening the door to see if whats cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances, a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! We can give you a technician number but all this is on your own cost. And if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own cost. Seriously what an after sell service! How this is called a service, you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, dont keep fooling the clients. This is nothing but trash.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

I bought the Samsung refrigerator model RB195ACPN in August of 2012. I noticed water in the right vegetable crisper around February of 2014, less than 2 years old. I wiped it out and thought it was the humidity level. Well 5 months later it was still happening and ruining my food in the crisper. Had to have a service guy come out and it was the drain clip. He said that they freeze because the original design isnt long enough. Had to have it upgraded so it doesnt happen again. Im very unhappy that the design is bad and there wasnt a recall for this.

I need a new one as the old one, under 2 years old, wouldn’t turn off so I had to unplug it. I emailed asking if it could be fixed and got no answer. After waiting two weeks I put it in the garbage. Not sure which one I’ll get so am looking at several. I have borrowed a microwave so I’m not in a rush.

Our 2 year old Samsung refrigerator went out a week ago. After spending several hours on chat with Samsung and 1-1/2 hours on hold I was given a service company in our Des Moines market of 500K people (they have only one). I called them and was told it would be 2 weeks before they can get there. So I called around Des Mioines to get someone to fix the unit and no one would service a Samsung. I called Lowes where I bought the unit and they were able to have someone out in two days. The evaporator had gone bad so it is under the 5 year warranty but we are now waiting 10 more days to get someone out to install it. Beware of Samsung customer service and response time when you consider a purchase.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

Have brand new expensive induction stove. One plastic leg would not adjust the height. Manufacturer defect. Samsung told me to hire technician and refused to even ship the part. Worst part that they wasted my time on the phone and online filling stupid forms. Would not count on their warranty and product.

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

We purchased Samsung refrigerator, stove, microwave and dishwasher Sept 2016. The dishwasher has been serviced 4 times and this morning Dec 21, right before Christmas its down again! Number 5 with no chance of repair this week. The Code LC, leaks all over the floor! I have had it!! Never purchase this dishwasher.

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

What hasnt gone wrong. The latest problem is the handle on the freezer drawer. It keeps coming off. There are two bolts that screw into the freezer drawer that the handle attaches to. The problem is, the refrigerator has a latent known defect in which the threaded piece inside the drawer the bolt screws into breaks off inside the drawer. This is clearly a latent defect with the manufacturing of the product. Samsung considers this a cosmetic issue. Huhhhh, they would not honor the repair and wanted me to purchase another warranty. We have had many other issues like the ice machine, water filter and so on. I am so done with Samsung – a crappy product, bad service. Dont buy.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far Ive replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.

Im had a same issue with our microwave. Serial# ME18H704SFG. Interior on the rt side sparks flying out. Same issue with customer Joey from NJ... I think we caught it in time... I have called Samsung. Spoke to a guy. He gave me a Ref #. I called today 7/21/2016. Im waiting for that call. He said he has sent my information to the repair department. I dont want it repaired. I want a different model. Its very scary. Im hoping I dont have to deal with this. We bought ours from Lowes Nampa.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

I paid well over $2000 for a Samsung French Door refrigerator just about 4 years ago, and it has given me nothing but problems. I had issue with the door, seals around the freezer, the ice maker, finally the motor that cools the refrigerator. I am making a promise to myself that I will never ever buy another piece of appliance from Samsung, and will convince any of my family and friends to not buy that brand either. I hope they go out of business soon. They should not be allowed to sell their kinks to consumers and scamming thousands of dollars from families.

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. Yeah, they do that, said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. Yeah, they are loud arent they, said the technician, but it is cooling, right? Fast forward to October, 2016. This refrigerator can be described as: 1) Ready to launch, 2) A Mack Truck idling in my kitchen, 3) a flat head V-8 without oil - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly. I know all new refrigerators are low watt, run a long time efficient just like my prior 18 year old Kenmore, but just about every morning after it has been sitting there with the door closed for 7 hours, it is cranking away, seemingly at its loudest. So I called Best Buy because I bought the 5 year warranty. No problem, we will send someone out right away. Guy shows up, Yeah, terribly noisy, well put in for a new compressor. Wow, that is great! Then there was this huge mess up between the Best Buy/Geek Squad hand-off to the people that were going to actually do the work. Two weeks later, technician shows up 10 days late. Thats the noise they make nowadays, yep. If your refrigerator was behind a cabinet, you would not hear all that noise, besides, todays units run at a higher speed. What a bunch of silly excuses. The guy left saying, It is what it is. I say, Samsung has a problem. The noise is not to be tolerated. At this point I am going to see if I can trade this thing out for something else. Noise=loss of energy. I would love to put an amp meter on this for a period of time and see what energy levels this thing is really consuming. After this review, I am going to upload a video of this rickety mess on YouTube, write a bunch of friend and see if it will go viral. Back in August of 2015, all I wanted was a refrigerator that does not dominate my space, it is that bad, it is very annoying, unnecessarily so. Other than that, it is a nice unit and everything else works just fine. In fact, sometimes, but not always, it does run quietly. It is capable of running quietly, they just have a problem with it being noisy most of the time.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

I bought a Samsung refrigerator 9 months ago. It worked for 4 months and stopped cooling. Then six repair calls, five repairmen, and several replacements of parts later, including the compressor, I was told that it was not repairable. Unable to reach Samsung, I contacted the California’s state attorney general’s office and they contacted Samsung within a week (complaints are not new to them). Someone from the office of the president called and was annoyed that I did not contact them first. I noted that they do not want to be contacted; otherwise, the number would be posted online. Instead, there is a bogus number with their corporate address. I was told that I would receive a full refund. They later indicated that full refund was only the price of the refrigerator, not the total purchase price (which included $158.00 in taxes). Ive refused to accept less than the full purchase price. I have no refrigeration for 5 months now and they do not care. Something should be done. Dont buy Samsung - you will regret it at some point.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a one-time honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

First, I must tell you this refrigerator was purchased for my 90-year old father who lived in the country by himself, 5 miles from any of his kids. It was purchased in 8/2011. Approximately one year later, it went into demo mode. Theres nothing in the book about it so I called Samsung. They said it had to be caused from a power surge and they told me to reset it, so I did. Approximately a month later, it did it again. This time, I did not call them. I reset it myself. On Oct. 31 of 2012, I had a knee replaced about three weeks after my dad called and said it went into demo mode again. My husband had to take me out there to reset it. It was on the weekend and we could not get a hold of Samsung, so I called my son-in-law who had had the same problems with his. He told me to unplug it and see if it would reset, which it did. It seems to work for a while. Again in Feb, it went into demo mode again. (When it does this, it is not working, no cold air.) Dad tried to reach us all day. Finally, he got a hold of us in the afternoon. The refrigerator had been off all day. My son-in-law went in the afternoon and turned the refrigerator back on. Samsung wont do anything because its been over a year. Lowes wont do anything because we did not buy the extended warranty. It has gone into demo once this month already. 1 1/2 years old and it is a pain in the butt for my whole family.

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.

Broke down not even 2 years. Had to replace the pump. I researched and there are many complaints for the same reason. Spent a lot of money to replace parts. I would never again purchase Samsung appliances. Same problem with my Samsung stove.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

I just got a brand new Samsung DW80K7050US dishwasher which retails for $950. To install it, the electricity must be connected (easy) and the output line has to be connected (easy) and the supply line has to be connected (easy). But.. when I turn the water on, I can hear a high pressure leak but see no water coming from anywhere. After a few minutes, a puddle of water comes from under the machine. There isnt a drop of water IN the machine. That means that when the machine was put together, there is a leaky seal or missing washer someplace... And I have to uninstall the machine, turn it upside down and play surgeon for a few hours trying to fix this damned leak. That is ridiculous.Even worse, I have done searches on this, and that problem is not uncommon. Typically it is fixed by the install, but in this case, I installed it. Why should I pay someone $150 to connect 3 wires and two hoses? Its no more complicated than attaching a garden hose. Obviously they dont test their products for leaks before shipping them out.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!