My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

Purchased all four Samsung Dishwasher (DMR78 Series), Refrigerator (3 door freezer on bottom) microwave and stove. Top of the line in summer of 2010, well first the dishwasher would fill up and drain immediately. Service man came could not order part, HH Greg offer to replace with a newer and improve model after only 3 to 4 months of owning dishwasher. About 6 months later, bam fill up but would not drain; service man came out, stated problem with these dishwashers and repaired the top rack as there were problems with that. Another year goes by again the same problem but now the dishes are not clean. Service tech advise to run white vinegar to remove any grease build up around the float which was causing the issue with the dishwasher. So in the four in half years of owning this dishwasher; replaced the dishwasher, replaced the float 4 times, dishes are nasty. Never again will I purchase Samsung. Now about the refrigerator, ice build up under the tray and then leaked on to the hardwood floor. Several times cleaning, the ice build up replacing sensors. Never again Samsung refrigerator. The microwave, the latch on the door broke off. Replaced. Seriously it is myself and my wife. Never again Samsung.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.

I have had my Samsung stove in my house for 9 weeks and have had two different service requests during that time. After a month the entire top stopped working. No burners. It was repaired and I was thankful. 7 weeks into the use of my stove, I turned on the oven and after 5 or so minutes smoke started billowing from it and a terrible burning smell filled the air. There was nothing in my oven at the time and the smoke was actually coming from the back. With the assistance of my husband I pulled the stove away from the wall to see flames pouring out the back of my stove. We got it unplugged and the flames out. Had I not been in the room at the time, my kitchen would have gone up in flames.It has been two weeks since that incident and I still do not have stove. Samsung came across as caring at the beginning and sent a service technician, but they will not respond to me anymore. The service technician recommended a replacement of my stove but Samsung issued a repair order. Samsung connected me to someone in management via email, but they won’t acknowledge my concerns or even respond to my emails. It is an absolutely terrible product, and terrible customer service. This was my first and last Samsung appliance purchase. Do not buy this stove.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

I purchased my Samsung refrigerator June, 2015. Within 6 weeks, water started leaking from under the freezer. I called Samsung customer service who attempted to give me some how-to information. This did not work. For over 1 year Ive tried to rectify the problem via Samsung until they finally said, sucks to be you!, your appliance is out of warranty. I pushed the issue and was told to submit receipts, which are on thermo paper and no longer readable. It has been determined to be un-repairable because there is no Samsung service repair in my area. Likely a simple adjustment needs to be done, but Samsung will not authorize repair. They tell me that I will have to send in the paperwork, all labels from appliance, the cord (plus a video of me cutting said cord), and they will review the file and send me a check... OK... let me trust that process.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

The refrigerator is a really good appliance. The biggest reason I didn’t give the appliance a 5 is because it dents very easily. I would recommend the fridge for use but with the knowledge that any bump for example kids running into it on their ride on toys will cause dents.

Please anyone that has had problems with their Samsung Product - no matter what the product, contact me. I am trying to get a class action suit started against Samsung and their customer service department. I have had problems with my Samsung dishwasher from day one and now it is Oct of another year. Samsung thinks that they can run the warranties out on their products and people will eat it and buy something else. If your product has not been replaced or repaired, it is still under warranty and we need to get together and make sure these big companies dont think they can get away with that. My dishwasher has been sitting here since June of this year(2014) with water in it. Has been repaired many times and the last time the repairman didnt even get down the road before it broke again. Having trouble with Samsung wanting to repair again, well under the lemon law with is a law it has to be replaced. They are hoping like a lot of people I will just let it drop, no such chance, its the principle of the matter now. Big companies need to pay for their mistakes so please contact me with your information **. If I get enough I can proceed with a class action suit against Samsung. Thank you.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

We purchased the Samsung DMT400RHB/XAA dishwasher in November 2012. The first three months went smooth but we had our first service call in February. Slow drainage. Then again in June we needed servicing again. Dishwasher fail to drain. We couldnt use the machine for over a week!!! Now the last straw. We had to call the technician out AGAIN!! For the dishwasher failure to drain and he indicated we needed a new drain pump. Had the machine less than 2 years but yet I need to buy a new drain pump at a price of $263.00. Ridiculous. Needless to say I wont be buying another Samsung household product.

The warranty is up in our fridge and the light bulb has gone out. Im unhappy with Samsung appliances, and do not recommend buying any of their products. As soon as the warranty expires, the appliance falls apart. And they will not fix it. They want more money from you, after spending $2,000.00 on a fridge! The first day I bought it, the handle fell off!! It was still under warranty, but they wanted to charge me $150.00 for a service repair. I called Home Depot, where I purchased it, and they showed up the same day. Home Depot fixed it with no additional fee. Hooray for #HomeDepot! They stand for their service.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

We should have read the reviews before purchasing a Samsung refrigerator and shame on Home Depot for selling them. We have had nothing but headaches from the $3500 fridge. The repairman has been here twice, another expense... And now the ice maker bin will not release. To get help answering my question online there is a $25 fee. I give up.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice. We are in the middle of yet another repair, and have been waiting over two months for the part. I called today, again, and am being told that the part is not available. Really? So now what do we do? Samsung makes a poorly executed product, then doesnt have the parts to fix it? I will never buy another Samsung product again, and would not recommend Samsung to anyone. They dont even deserve the one star.

I would never recommend Samsung products and the customer service is completely lame. I have a Samsung washing machine that had a recall because the drum wobbled so much. It wobbled so much that it loosened a hose and poured water all over my house…. My laundry is on my second level and I have a cat walk that water poured down into my living room and hallway on my first level and ran through my ceiling on my first level and through my walls down to my basement…leaving water spots on my first level ceiling and damaging several ceiling tiles in my finished basement. I didn’t notice all of the damage and the damaged tiles in the basement until months later when I had another issue with the washing machine and Samsung sent a third-party service company out here to repair it. They repaired the machine and left. Unfortunately, the service company called, Unique Repair (who I would never recommend, as they do not stand behind their work) managed to forget to connect the hose, which led to another incident of water pouring from my second level down my first level and through my walls to the basement. Fortunately, I was able to get the service techs back quickly to stop the machine and drain it, although the damage had already been done. We went into the basement; the service tech also taking his own photos. This second time around the water even damaged more basement ceiling tiles and left stains on my first level ceiling.Both companies, the service company and Samsung are trying to put the blame on each other. How lame of Samsung, since it is Samsung’s faulty washing machine, under warranty and Samsung sent the third party out here to represent them. The first time it happened it was solely on Samsung. The second time on the repair company. Either way, somebody should be responsible for the damage caused in my house. I have suggested to both companies that they split it, but they do not respond and or communicate with each other. Samsung does not stand behind their products. I am an innocent consumer that has been extremely inconvenienced twice by this Samsung washing machine and damage caused to my home, and Samsung support has been completely lame. Nonresponsive and not willing to provide any resolution. I would never recommend purchasing from Samsung. The last I spoke to Samsung customer support she was closing my case, I had no previous knowledge that my case was being closed, because it had been two weeks and she wanted me to provide quotes for the repair. During the world crisis going on it was difficult to get someone out here to quote me on the repair. Actually, It was against the law at the time, as nonessential workers would be fined if working during that time. I finally provided her with one quote and waiting to get another, so she would reopen the case, and she has not responded to me. I’ve reached out multiple times with no response. Seriously, what kind of company operates like this? I am a business owner myself and I would never treat my clients/customers this way. I stand behind my work. I’ve had to spend numerous hours dealing with both companies and getting nowhere. When I did nothing to cause this situation. I’m sure they are hoping to wear me down.

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

I had nothing but troubles since we bought the refrigerator Samsung side by side with outside doors to get to the door shelves. First two weeks it was beeping constantly and nobody at Samsung Help could not tell me JUST to disconnect and reboot. It took two month for to get a repair man and by then I had it fixed. Then the door shelves are made of such a LOW quality that they do NOT have any quality at all. Within the first six months 3 shelves were broken in pieces and when I complained they ONLY send me 1 shelf. You keep complaining to somebody from the other side of the world and they just keep opening new ticket complains without solving the problem. They send me one more shelf and as of today I only have two door shelves working because each one costs about $60 and I do not want waste any more money. The water and ice dispenser is also a big problem, it seems to have an attitude. It dispenses ice or water whenever it pleases him not the person getting it. It would not dispense and you HAVE to figure out if the temperature its at normal or you have to open and close the doors or you have to turn the knob at the ice dispenser to get anything dispensed to you. Do not BUY it is a piece of JUNK compare to my last refrigerator that lasted 15 years without any problems. If you Do be prepared to pay them at least $240 a year in Door Shelves replacements.

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again! Eventually it fills up and leaks on the floor! I had a local repair tech that just became an authorized Samsung dealer but he didnt know what the problem was and he couldnt get through to Samsung. My wife and I are very upset that this is happening since it is only 1-1/2 years old and we spent $1,143.84 to purchase it! It already did cost me $85.00 for the repair guy to come out and he couldnt do anything. Even though the warranty has run out, we dont feel that we should have to pay to have this repaired. Now, it is making loud/soft humming noise and I cant get the temperature inside the refrigerator lower than 53 degrees! Also, I just cleaned out all the water sitting inside the bottom again under the cool select pantry we have to do it once a month!It was going to take a Samsung tech several days before they could come out so I called another local repairman and he came out the next day. He spent a lot of time at my home and did figure out what was wrong. The back panel inside was completely frozen up. He had to order (2) parts and come back and replaced a defective inside heating element and also a new fan motor assembly because it burnt out from trying to run while frozen. His total charges came to $314.82. The repair was made on 04-12-12.Last week, the middle vent holes started freezing up again. I defrosted it with a hair dryer (which is what a Samsung customer service rep told me to do way back when I first started having the problem), but it started freezing up again this week. I am going to call the repairman I had out and discuss it with him. I’m thinking that the refrigerator is either not going into a defrost cycle enough times or the inside heating element isn’t sufficient to do the job or Samsung is selling defective parts. I will let you know what happens and how much more it is going to cost me. This has been a frustrating, ongoing ordeal for both my wife and I. After spending so much money, we expected to not have something like this happen for many years!

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

Samsung RF32FMQDBSR fridge wont cool, freezer fine - Paid over 3K for good looking fridge. We had a $300 fridge for 16 years that kept our food and beverages cold without a single problem, so I did not think it possible for a refrigerator to not do the very things it exists to do. But Samsung cracked that nut. Ice maker immediately made ice dam at back of drawer and froze the ice bucket in place. 5+ service calls on a brand-new fridge, never got it working. Tech said we could keep trying but it was a design flaw. Used cardboard and duct tape to seal it off.After almost 2 years fridge stopped cooling. Warm beer and spoiling milk and food. Temp on the door reads 34 degrees. Bought thermometer, steady 50 degrees. Tried all the fixes I could find online, no effect. Service call, cleaned compressor area. No effect. Read reviews: sounds like its a problem with coolant leak of the R600 coolant (2 different kinds of coolant for the 2 fridge compressors) which isnt sold in the US and is highly flammable, and will leak out again even if I replace it with the other coolant called R134A. Finding and fixing the leak means tearing out the guts.Fridge is so new and so expensive Im tempted to try to fix it. But I reviewed many posts -- it would be good money after bad. Looking for a free fridge on Craigslist. Consumer Reports highly recommended this fridge when I bought it. But it is a complete POS. Dont buy a Samsung anything. Their fridges dont refrigerate and their phones explode.

Purchase a Samsung French door refrigerator and after 6 months the ice maker started freezing up. I have to chip the ice out then reset to get it to start making ice again. This has been going on now for a year and half. When I contacted Samsung they direct me to the service department. I dont think is the way they should be handling this issue. Very disappointed with this.

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

Purchased Samsung Model #RF217ACRS - had same issue with water leak in fruit bin. Per service tech model is known for freezing up (within rear panel) thus causing motor to overwork & burn out (where I am now). Replacing & NEVER purchasing Samsung appliance again!!! Samsung get your ish together!!

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

I am very disappointed in our new Samsung kitchen appliances. We bought a new refrigerator, dishwasher, and stove a year and a half ago. The refrigerator ice maker did not work; fortunately, I purchased the service contract through Best Buy and they covered the repair. Now the dishwasher is no longer drying the dishes. The year warranty is over, and I didnt buy the service contract for it as I expected it to work for at least a few years; now I am having to pay over $300 to repair the dryer fan assembly. I dont use the stove much but imagine that will break now that the year warranty is up. I wont purchase Samsung anymore and wont recommend them.

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

Our Samsung side by side refrigerator quit working and I contacted Samsung on 7/06/16. The appliance was still under warranty. However it is 7/27/16 and I am still without a fridge. First they looked for someone to fix it but no one was available in our area. So an exchange was approved but it must take forever. I have called them multiple times. All I get are apologies. Their service is the worst I have ever dealt with. Dont buy Samsung. This is the most expensive mistake I have made. Worst company ever!!!

Samsung RF-28hdedbsr - WOW! Thought I had done my due diligence before buying this refrigerator but unfortunately I never saw this site. Purchased this appliance for several thousands of dollars in May 2016 and worked fine until July 2017 when ice maker quit functioning properly. The problem is that when ice bucket was full the sensor quit telling the ice maker to stop filling the trays. It just kept filling and dumping ice until unit was so full that it froze up everything. Then like everyone else I had to use hairdryer to unthaw the ice maker compartment. This worked a couple of times but now ice maker has totally quit working. What a POS!Of course out of factory warranty and did not buy extended warranty as every GE, Kenmore, Frigidaire refrigerator I have ever purchased over the last 40 years havent had any problems. Big mistake. NEVER PURCHASE ANY SAMSUNG APPLIANCE again tv, fridge microwave etc. With so many complaints why hasnt some govt agency gotten involved or a class action lawsuit been filed to make Samsung recall or fix this problem as they are obviously selling a defective product.

Two weeks out of the warranty, the unit started leaking water into one of the crispers. It failed to keep the temperature in a safe zone (55 degrees), and the ice maker made less ice. French door model, Model RF 217ACBP/XAA.

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

Only 40 months old and the bottom freezer drawer froze shut! Ice and frost all over the food and I can see a layer of ice on bottom of unit, under pull out drawer. No service contract but asked at Lowes who works on Samsung. They had no one who has been able to figure out how to deal w/ this brand. They HEARD that someone 1 1/2 hours away might know something about them. Called Samsung and they said to turn temp to 0, which I did. (Samsung promised to call me back within 24 hours. 96 hours later they returned my call and when I told them what I thought of this refrigerator, the rep laughed and wished me a Good Day!).Next morning I tugged and tugged to get drawer open and when it did open sheets of ice flew out onto kitchen floor. Searched online and found out I should NOT have purchased this thing... After I read enough to make me sick, I went online searched other brands and settled on a GE side-by-side that appeared to have the FEWEST complaints. Upon further reading about this piece of junk, I learned that water builds up under the crisper/snack bins in the refrig section. Removed the snack drawer that covers the entire bottom of refrig and bailed out 5 quarts of ice water, then took a mallet and beat the sheet of ice that was under the water and tossed that mess. This company clearly DOES NOT care about the consumer and neither does Lowes. I asked the associate in appliance dept. why they continue to sell Samsung appliances and was told it was because Lowes gets such GREAT DEALS from Samsung. Good for them...HORRIBLE for those of us who are dumb enough to purchase one. And I wonder, what good would the service contract be if they cannot find a repair company that knows how to deal with Samsung? It was delivered with a damaged door and after 3 months a new door came in, only it was stainless, I have a white unit. After 9 months, Lowes took doors of a new unit and put them on mine because Samsung was unable to supply them with one white door! I am not going to be stupid and look for someone to work on this piece of junk... Tomorrow it will be on the way to the dump.

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, Samsung does extend the warranty for one time repairs, and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well Im going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

I purchased a Samsung dishwasher at Lowes and had it less than 24 hours when it started flashing Heavy. When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowes & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldnt give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!

We purchased this range about 4 years ago, and its been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.

Very convenient to use, however the buttons that are on the front side seem to be a bit of problem when you get up against them, the oven lights starts up. Also, the stove control buttons are a bit confusing as they have temperatures on both sides of the button for two of the ranges. One if for low temperatures while the other is for higher temperatures. The oven is very convenient and cools very efficiently. Not a bad price for a range. The simpler the better!

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

The water problem is a very easy fix..... buy an external water filter and plum it in in line either behind the unit or where the unit gets its supply of water. TAAADAAA remove the filter and it will now be in bypass, but the water is filtered before it gets to the fridge...... ONE other GREAT feature, the filters are 10 to 20 dollars as apposed to $70.00++ for each Samsung replacement filter. The filter assy (first filter is included) and reducer hardware to install is still less than the Samsung replacement filter. Just remember to buy the charcoal filter for taste and sediment. AS for the rest of the unit it is as already stated...... junk and service is an empty promise. After all they got your money..... so go away.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

We purchased a stainless steel Samsung Refrigerator Model No. RF217** in December of 2010. Today was the fourth time weve had to have it repaired for the same problem: standing water in the produce drawers with water and ice below them. The repair in 2013 required replacing a part which took several days to come in and, including labor, cost us a couple of hundred dollars to have done. The other three repairs cost about $100 each. This was an expensive refrigerator and it just galls me that Samsung wont stand behind their product! The first failure happened exactly two days after the one-year warranty expired so Samsung would do nothing. We didnt buy an extended warranty because we generally dont believe in them - big mistake - with Samsung believe in them! Not only is this all very expensive, but having to completely empty the contents of the fridge and freezer 24 hours before the service call so it can defrost is a royal pain in the petoot! What does it take to get a class action suit against Samsung? We bought a Samsung stainless steel dishwasher the same day we bought the refrigerator. I dont like it either. It never completely dries the dishes. We will NEVER buy another Samsung appliance!

We acquired our refrigerator Model #RF4287HARS in late 2010. The representatives sold my wife and I on durability and long lasting performance. Since the purchase we have had less than adequate technicians out to work on the refrigerator. The freezer just stopped working, the ice maker stayed messed up and very aggravating to press buttons to change ice cube size. It just quit working. The freezer was never repaired after parts were ordered and placed on. Over $600.00 in costs to us. The refrigerator has been a total piece of junk at a purchase price of $2310.00. We bought parts and paid repairs, and the technicians did not get the right parts, then when correct parts came in they said it would be useless to put on because the freezer was not worth repairs. We were reimbursed $195.82! Ha.After all the stress and aggravation, needless to say the ruined food we stored in freezer - a great loss. We were so sickened by the fact that we thought we made the best choice in buying a Samsung appliance, but this has proven to be a very expensive and stressful experience. And we bought a dishwasher at the same time, but replaced it in 2 years for $650.00. It did not clean and didnt last. Just thought we made a mistake and bought a cheap one. The one we bought in late 2012 is working like a charm, but it is not a Samsung product.

Samsung 3 door model RFG298AARS 29 cubic feet advertised capacity - Purchased Feb 2, 2010. Works fine even the ice makers one on top and one in freezer drawer. Last year after 4 years the plastic on the door shelves, track, and mounting frame for the drawers began to crack and break. So far I have replaced 2 door shelves, the flip up section of the meat drawer, the frame with the glass top for the drawers and the frame bracket due to cracking and breaking to the extent that is not functional. These replacement parts have cost almost $300 so far. The 29 cubic foot capacity is measured wall to wall and does not take into account that the shelves do not go to the walls on sides or back greatly reducing the capacity of the refrigerator. I also find it difficult to clean with all the nooks and crannies. Spills work into the frame of every drawer or shelf and cannot be cleaned because that part does not come apart. I expect a refrigerator of this caliber to last nearly a lifetime. That does not appear to be the case here.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowes, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass. THE MICROWAVE IS MY LATEST CASUALTY. Last night, it went to an E5 error code, basically indicating that steam from the stove had destroyed the membrane keypad. THEN WHY IS IT MADE TO BE INSTALLED OVER A STOVE? I would not buy Samsung again unless it was the only appliance in the world. I got no support from Lowe’s, since they were out of warranty. Now I will go and buy new appliances and they will be basic, simple ones. My Kenmore stuff lasted over 10 years. I just replaced them because I want top-of-the-line - well $3400 divided by 24 months means I paid $142 per month simply for the privilege of owning a Samsung. Never again.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**). The problem is that I live in a rural part of Virginia. They wont be able to come to look at the refrigerator for a few weeks, let alone fix it on the spot or that it would be covered since it probably would be something that is not under their warranties. I need help! I cannot wait this long to get it looked at! I have already lost $500 worth of groceries and if I replace it with new food, we dont have a way to store that food. Please if someone at Samsung is reading this, take action to HELP ME. I am writing this post in hopes that someone at Samsung will see this and be able to get me a real resolution to this problem because I dont know what to do (maybe exchange for another used model or even a new one?). I currently work for the Marine Corps and we cant afford to buy another $1,500 refrigerator, especially since this one was purchased brand new 24 months ago from Lowes. I dont like dropping the we are a military family moniker, but the fact is I am a veteran who needs help. Again Samsung, please help! I am desperate since as a veteran, we dont make the type of money that most other families do. Not that any American family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between. Its really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

Purchased Samsung fridge 2013, 3 door. Great unit for the first year. Since then I have to remove the ice maker every 3 months to thaw out and chip the ice off the compartment walls. The ice builds up around the ice maker and eventually blocking the ice from dropping. Ice backs up, freezes together forming an ice rock. Dealer cant help because it is a design flaw and Samsung will not admit it. Slap me if I ever purchase anything made by Samsung.

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

I have had my Samsung French door refrigerator for 2 years last September. Thankfully we purchased extended warranty on the appliances. First the defroster had to be upgraded because ice was building up under the deli tray. When they came out to fix that they found out the sensor panel was broken and the ice maker needed upgrades. The ice maker has now had six different upgrades and it still quits working every three months. Samsung says its over a year old so they dont care. The extended warranty company says they didnt come out enough times to consider it a lemon so no exchanges for a refrigerator without an ice maker. Very disappointed and will never buy another Samsung product.

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

I like this range overall over others because its durable when you cook. When you set temperature it cooks the food evenly and baking also. It fits right into the space and it looks good. I will recommend this style and brand to others. I will purchase this brand forever.

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

My appliances are not a year old. Spray arm fell off dishwasher. Microwave is a piece of garbage. Refrigerator/freezer makes so much noise that we have to close our bedroom door to sleep because it sounds as if someone is trying to break in. I am so disappointed. I have had to call Samsung for support and am amazed. You can not understand the service representatives. The service representatives know absolutely nothing and continuously put you on hold for long periods of time. Who has time for this? Many dont they stand behind these supposedly top of the line products that cost a fortune? What can I do?

Electric fire with Samsung range-top microwave, model SMH1713S - Purchased from Lowes Cerritos Town Center, Long Beach, CA, approximate price $300+/-. Normal use for less than one year, now producing smoke indicative of an electric short/fire in the mechanism. Also, failure of the main microwave generator as evidenced by lack of heating of material placed in the oven chamber. Major fire hazard, should be the subject of a recall from Samsung, but I do not see any indication that they have taken this type of action. Do not purchase Samsung microwave ovens. They are dangerous.

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WONT FIX IT.

The microwave just shows SE. But it was working 100 percent a night before, so I wonder whats the problem. Cause I did try to unplug and plug back, but still shows the same SE.

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

I have Samsung three year old appliances - microwave, dishwasher, stove and refrigerator. The ice maker on my refrigerator is shot. My microwave got the dreaded 5E error. I checked out what it meant on the internet. Found a video for a quick fix. Tried that. It lasted two days now Im having problems with it beeping and telling me to set the power level and turn it on. The 5E code has to do with moisture affecting the display panel. If youre going to make an over the range microwave make it sturdier. Of course theres going to be steam from cooking going up in to the microwave. Samsung should repair this problem for no charge. Not happy at all with these appliances. I wish I would have stuck with Kenmore!! Thank you.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

In July 2016, I purchased a Samsung bundle which consisted of a refrigerator Model #RF28HMEDBBC, stove #NX58K3310SB/AA, microwave #ME16K3000AB & dishwasher #DW80J3020UB from Best Buy. I am totally happy with the services that I have received from Best Buy & the Geek Squad, however, I am so dissatisfied with the Samsung appliances. In 7/2018, the ice maker went out (Samsung provides no services!!!). I was told that the ice maker was not properly sealed & the Geek Squad replaced the ice maker. Then 10/2018, brown rust started to form on the bottom corners of the water shoot. The Geek Squad had to replace the entire door. 12/2018, the trim at the base of the oven door (which was glued on) came apart & the Geek Squad had to come back out & reattach it. And now, 12/18/18, as I was cooking dinner & steam was coming from the pot with vegetables (which is a normal thing) in it on the back burn, the stove’s back (oven, timer, & clock is located) started to discolor (my appliances are black!!). So now I have this spot on my stove. I was going to purchase the black Samsung washer & dryer, but after what I’ve experience with the kitchen appliances, there’s no way under the sun I’m going to purchase their washer & dryer. So dissatisfied with my Samsung appliances!

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

Bought a Samsung microwave almost two years ago, and this is the second time we’ve had a major repair. Just before the warranty expired, the fan went out. It was challenging to get Samsung to agree the repair was covered and then to schedule the repair. Now the magnetron tube and couple other parts need to be replaced, parts and labor costing around $275. I’m debating whether to sink more money into this thing. When it works, it’s great, but with this record of repairs, I’m hesitant to invest more $$.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

We bought the refrig cause Samsung was great on Electronics. We just wanted a refrig that would make ice cubes. We are seniors raising grandkids... but doesnt work. We have to make ice cubes in a tray.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

On August 2, 2018 a complaint was filed with New Jerseys Better Business Bureau against Samsung. The same day the BBB forwarded my complaint to Samsung and to my surprise the same day we received a phone call from Jamie ** from the Office of The President. Mrs. ** set up an appointment with Service Quick to repair the product for August 6, 2018.On August 6, 2018 I received a phone call from the technician assigned to my repair. Before even showing up at my house he told me he didnt have the parts to repair the refrigerator. He also stated that he was unaware of the refrigerator not working. He stated that the compressor issue is outside of his expertise and would need to be rescheduled. We had to wait another week without a refrigerator and I also needed to request another day off of work to accommodate the repair.I reached out to Mrs. ** to receive guidance because of the above miscommunication. Several phone calls and e-mails were sent to Mrs. ** and were never answered. Why reach out to someone to help solve a problem if you are only going to ignore them. It makes the situation much worse than better. Our refrigerator was repaired on Monday August 13, 2018. On Wednesday August 15, 2018 we purchased groceries. We woke up this morning to the freezer failing two days after the repair and losing all groceries that were in the freezer for a second time. Service Quick is wanting us to wait additional time to schedule the repair.During the conversation with Mrs. ** it was expressed that this was a one time accommodation to repair the unit. This ended up being a sealed system repair per the ticket. This is covered under the five year manufactured warranty per the technician and also our paperwork. So I am not sure what the one time accommodation is and why this is being treated as if Samsung is doing us a favor by fixing the product which is still under their manufactured warranty.I have already taken two days off of work between two technicians and now am being asked to take an additional day off of work. I need your assistance in getting someone out here to finalize this repair and/or replacement. Paperwork was given to the repairmen showing the ice-maker had been replaced (4) times previously. Now it has been replaced five times. This certainly falls up under Californias lemon law. As a consumer I have presented the product to the manufacturer or its representative so they could diagnose the defect and repair it. Along with the duty, as a consumer I have the right to expect the product will be repaired honestly and expeditiously. I have left prior to today a total of three telephone messages and three e-mails for Mrs.**. All have remained unanswered.