I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up. After about 3 months of this NONSENSE I had it serviced. The repairman had fixed NUMEROUS Samsung French door refrigerators with this same issue. SHAME ON YOU Samsung for allowing a fridge to be engineered this way... Thought you were smarter than that. Since that service call I have had to get my ice maker serviced 2 times, dishwasher serviced 2 times and washing machine 2 times. All Samsung appliances. Buyer beware!

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

I purchased this refrigerator 18 months ago. After eight months I had to call Samsung because the problems began. The freezer was not working properly and it was making weird noises. The technician came and change everything in the freezer compartment. Today, a year later the fridge compartment does not work. I called Samsung and because the warranty expired they offer me an ONE-time warranty to fix the problem. Honestly, I think this problem is going to continue until a get ready of this refrigerator and buy a new one which by the way I still owe money to Brandsmart. I read a lot of this on the internet and there are thousands of people with the same problem. It looks like Samsung is making disposable refrigerators that last less than a year before they broke out. I am a single mother and this is not fair. I asked Samsung in the beginning to replace the refrigerator and they say not because it was fixable. All my appliances are Samsung and I am very scared that pretty soon everyone is going to break down.

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

We purchased a top of the line Samsung Dishwasher Model DW80H995OU5/AA. After less than two days of use, it would no longer complete a wash cycle and the door would not stay closed. Upon further inspection we also discover the rear panel of the cabinet was severely bent. After a call to the local dealer, he called back the next day reporting that Samsung would not let him service the machine, but only a Samsung Service Center. Samsung wanted two business days to contact the center to set the appointment. After some discussion they agreed to contact the Local Authorized Service Center (Remedy Appliance Service and Repair) while I was on the line. The Samsung Customer rep. disconnected the line without the connection. I tracked the Authorized Service Center down and offered to pay them to look at the machine. An Authorized Service Representative looked at the machine, determined it was not repairable. He took pictures and told us Samsung would call in one to two business days. They did not. I called Samsung, talking to several service representatives. My request was to remove the machine and return my money, as the machine worked less than 24 hours. The washer cost $1,600. I have now been on the phone with four customer service representatives including executive customer service. I have been told after further extensive processing, I might have my money returned in 14 to 21 days, however the process they describe is about four days, requiring further extensive time on our part. Just horrible service.

We purchased a $1200 dishwasher from Samsung in August 2014. After 1 month it began breaking down and coming up with error messages which stopped it from running. Every time we called it took them 2 weeks to come out. By November they had been out 5 times and I was demanding a replacement. Id spent 4 months hand washing all my dishes. They came out and replaced it and things seemed fine before I saw water and suds streaming out of the bottom of the dishwasher on to my hardwood floors. As it was less than 1 year, I had to call Samsung. They insisted it was out of Warranty I needed to talk to the provider of the extended service even though the receipt was dated August 16. I called them and they sent me back to Samsung, who didnt seem to have any paperwork with our dates despite the fact that they had been to our house. They didnt care that there is most likely water under the dishwasher on the wood flooring. We havent heard yet from a repair person 24 hours later. I will never buy another piece of equipment from Samsung. Their quality and service is the worst Ive ever experienced.

We have had the unit going on 9 or 10 years. Recently we have had a problem with the bottom freezer compartment freezing up. I have to remove both compartment and wait until the ice that has formed on the bottom area to thaw and remove the ice. Went to local dealer and was told that maybe that maybe the freezer door seal is worn. I inspected the seal and it still look good. Cleaned the seal as suggested yesterday. Now, I will wait and see what happens in the next few days. The setting for the freezer compartment is set a 8 degrees.

I purchased 4 Samsung kitchen appliances August 1, 2014 when I moved into my retirement home. Since that time - within the first 18 months, my microwave had 4 service calls. Gratefully, I maintained my Home Warranty protection that was provided for the home and have renewed that warranty annually. The home warranty company ORHP - sent appliance technicians out and a Samsung certified technician who could not repair the microwave. Eventually, after 3 weeks they replaced the microwave with a Samsung upgraded unit. It is still working 2 years later.Now the refrigerator icemaker freezes up and I have to use a hair dryer monthly to defrost the ice build up in the icemaker box. The refrigerator is a French door model that has a flipper on the left door which locks in place that door when closing. It also broke. After reviewing some online videos, I ordered a small tension spring for $8 + shipping, popped the flipper bar apart, replaced the tension spring, and fixed the issue.Now, in September 2018, my dishwasher has broke not allowing the door to close and lock. The repair part is available and easily replaced so I had the home warranty company send out a tech who replaced the part on 9/12/18. On 9/23/18 after loading dishwasher after a BBQ with friends, the same problem re-appeared. To top that off, I recorded the dishwasher while in the rinsing and drying cycle so the tech can hear hit. I re-played the recording for my wife and daughter who thought I went to an airport and recorded a jet taking off or landing...the noise decibel level is high...My Samsung 5 burner stove - I find that the grates are not really safe and worry when the grandkids are at the home. When you put a frying pan or pot on the grates - they wobble until you position them just right. They are not made with enough cross members to support smaller pots or frying pans. On more than one occasion, I put an 8 frying pan on the grate to fry eggs and the pan just flops downward until the handle touches the stove or countertop. You need to counterbalance the pan with the eggs and position carefully. I am negotiating selling my 4 appliances to a relative to place into one of her rental homes and buying a completely different brand.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

This is the first dishwasher I have ever had with stainless steel inside. Is this the reason Im having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasnt that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldnt happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.

I have a $3000.00 5 yr old fridge. Every month, it starts getting extremely loud & we have to unplug it overnight to defrost then plug it back in again. When we called for support, they were no help so we live with the fact that we have to do this monthly to a really expensive refrigerator thats not that old. A few days ago, I was washing the largest shelf (plastic casing & tempered glass shelf) & when I rested the shelf on the counter to dry it, the glass just exploded into countless small shards of glass. I was in bare feet & cut myself trying to get out of the kitchen to get the broom. I called for the glass shelf & after getting told to call the parts dept. I was told that the glass shelf was never available on its own, the whole shelf was $155 part and discontinued so I was referred back to the original number to find out if there is a comparable part from a more current fridge that will work.I was routed to the U.S by the automated bot (I am in Canada) & after a 16min. phone call, I was told to call the same number again & make sure I was routed within Canada this time (how I was to do that, I have no idea). I called again & this time had to wait 30min. for a callback only to find out that they cant do anything except of course sell me another $3000 fridge if I wanted. I am now going to try & get someone to cut me a piece of glass to fit the shelf on my own.... Stay as far away from Samsung as possible-they need to stick to TVs-DO NOT buy an appliance from them, you will regret it!

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

Dont buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. Ive been having issues since day one. Now, its been a year and its leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

So we purchased our Samsung oven in Dec. of 2016 and did not have it delivered due to construction until May 31st 2017 and not installed until June, (was told by Best Buy salesman that warranty did not start until the delivery date, which was a lie) so two days ago when going to cook something for lunch the oven would not heat. Nothing. Nada!!! It hasnt been hooked up a year yet. Called Samsung and no help. Nothing. We are stuck having to pay to have it repaired or try to do it ourselves. Bought over 2000 dollars worth of Samsung appliances that day and no help from Best Buy or Samsung whatsoever. So mad!!! How can a stove go out that fast? Its not even used daily. Never again and I will tell everyone I know not to buy Samsung appliances. Just waiting for the Fridge to go next!!!

RFG237AARS purchases 2/2013. I have a Samsung Range and Dishwasher and havent had any issues with those appliances, but this refrigerator is definitely a lemon. There are quite a few Youtubers out there showing the icing problem. They are chiseling ice blocks off the fridge. The fridge starts making an annoying sound which happens to be the twin cooling fan system hitting the ice. Thats not right. Its disappointing that Samsung is not addressing the issue. I have been able to care for mine periodically and unthaw it from time to time, but its definitely a feature Samsung isnt being upfront about. I’m sure at some point the fan will break because of the issue. I can only imagine what expenses they would try to push onto the consumer(me), and given the age of the refrigerator it isnt worth a $500 repair bill. It doesnt sound like people are having much luck with repair(s) either. Some report multiple repairs yet they still have a dud afterwards.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because we must have broken it. Ive owned a lot of refrigerators in my 70 years. This is the first that Ive ever broken in years. Also, youve got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if its not centered in the opening, one end will pop out of its attachment. Im sure they would say thats our fault also!

We bought this range, Samsung NX58H565OWS in October 2014. In 3 years of normal family usage, we have had to replace the thermal coupler twice. All the knobs that control the stove top have broken and the cast iron grates have even broken. In over 25 years of owning appliances, I have never had one that broke down in so many ways. Never had knobs or grates broken before and two thermo couplers??? To make matters worse, my local appliance repair company wont service Samsung, wish Id known that before I bought it, lesson learned. I understand why they wont service this badly constructed stove/range. When I contact Samsung for help, the first guy hung up on me. The second lady just sent me to the parts department so that I could purchase all the replacement parts I needed. Time to buy a new stove, never again will it be a Samsung. Really disappointed!

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

My Samsung microwave turned itself on. I could not turn it off - had to unplug it. When I opened it my plastic plate cover was melted completely.

My fridge was less than a year old when it started to give me problems. Its a defective fridge. It’s been 2 weeks with no fridge and they won’t refund your full money back! My child can’t put her medication anywhere and I explained that to Samsung and they said it’s not their problem. Oliver and Ingrid were so harsh about the situation And I explained my child could die and nothing is being done. They haven’t picked up my old fridge and until they have my old fridge I won’t get any money for A new fridge. Please people don’t ever go through what I’m going through. I can’t even afford to buy a new fridge until they send for my old one and and they get the fridge I have to wait 17-20 business days for my check.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.

The website is giving me the run around. Tried chat, Rawson said I am afraid we at technical live chat support do not have instructions to open the door. If I had that instructions, I would have definitely provided you with that. My response to Samsung, why claim you have any support when technical support does not have instructions?The challenge I have, I have a French Door model refrigerator with a bottom freezer, pull out drawer. There are two screws that fasten the handle to unlatch the freezer drawer and to pull the drawer open. The left screw holding the handle fell out. When I tried to screw it back in, there were no threads to screw into. Apparently, the device which the screw was threaded to came loose and fell to the bottom of the inside of the freezer drawer door. All I want are the instructions to open up the door to determine if I need to buy another fasten or what. Samsung says this refrigerator is out of warranty. I have a refrigerator, the inside tag states May 2013 so little more than 2 years old and its coming unscrewed, so has Samsung screwed me!!!

We have had this Samsung refrigerator for 3 years now and the ice maker has given us problems from the get-go. It freezes over and stops making ice and we need to break the ice down constantly. It drips water into the fridge and then freezes under the deli drawer and drips down the left side to the floor outside of the unit. A bin has already cracked and I have it packed taped and the inside pull drawer in the freezer has come apart as well. Not a good purchase at all.

I have a french door refrigerator and since day one its been a lemon. Below deli drawer collected ice and now for the 6th time the ice maker failed. Every time I call for service they say this is a known problem and you will have to live with it. I am tired and need a new refrigerator that I feel Samsung should supply me.

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They dont listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know DO NOT BUY A SAMSUNG.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

Late April 2018, we were forced to replace all our appliances. We decided that we wanted the best, so we chose Samsung. We already had several Samsung cellphones so now our home was going to be all Samsung. Boy do we regret that decision. A week before Christmas 2019, both the dishwasher and washing machine stopped working. The washing machine was fixed under an extended warranty. Our dishwasher is another story.It has been 6 weeks of washing dishes by hand and lots of paper plates. The latch mechanism on the door is of such a poor design. After replacing the mechanism, the door still does not latch. Another mechanism has been ordered. We have to wait another month before we will receive the part and be put on the repair roster. Even then he cannot assure us that the same misalignment will not occur. Today has been the 3rd visit and the repairman thinks that it may not ever be possible to repair it. So now we wait for the home warranty company to decide on replacing the dishwasher.

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.To test this I removed the paper tube and clipped the cable pieces tightly together. The controls became unresponsive. Separating the cable sections again restored function. This is a quirk in the Samsung design. It may have been unnecessary to replace the first membrane switch ($19). When the new switch was installed, by chance the two cable pieces were separated just enough to work. Then over time they moved together, initially causing some problems, then later total non-function. This problem may cause one to push hard on the buttons to make it work, possibly damaging the switch.Step by Step Instructions: 1. Unplug microwave for safety; 2. Remove 2 vent cover retaining screws from top front of microwave; 3. Push vent cover left to unhook and remove; 4. Remove screw on top of control panel box; 5. Push control panel box up to unhook and remove. No need to disconnect anything; 6. Insert a rolled up tube of paper 2 to 3 between folded back 7-connector piece and the main cable; 7. Re-install control box and test. Then re-install vent cover.Im amazed at all these problems people are having. One would think Samsung would help, but it seems they hide behind warranty is up so call a repairperson. Our last phone purchase was Nokia, not a Samsung, as I have lost faith in the brand.

The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

My Samsung dishwasher broke after 6 months. Soap was still in the dispenser after the cycle was finished. They fixed it and it broke 2 months later and Samsung gave me the run around for a month. I could not get anyone out here to fix it. I called Home Depot, where I bought it from and they finally sent someone out. They came 3 times and changed several parts. The machine was still broken. We have had food poisoning and are sick with colds constantly from the mold smell in there. Samsung offered to buy it back and they have taken 2 months so far to get this together. I have had this moldy, dishwasher in my kitchen and they keep giving me the run around. Terrible customer service. Games played with me and people even hanging up on me when I have called them. I wish there was something more I could do. I wish someone could call for me and fix this. Samsung is making me keep this dishwasher until they are done with the paperwork and say that the refund is complete. They said if I get rid of the dishwasher that they would not give us our money back. I do not know what else to do. Maybe call a lawyer and sue them. Why are they holding me hostage. I need that refund to buy a new one. I the meantime, I am washing 3 loads of dishes by hand a day, while being sick from this junk dishwasher. How can they do this.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

RF266AEPN/XAA - Purchased 8-2012. Pbm began July 2014. The fan made a loud racket. Sears was great. Repairman said it was due to fan hitting against ice built up on drain tubes caused by putting hot food in refrig (steam turned to ice). Food safety requires hot foods must be refrigerated! I now have to defrost my refrig & freezer for 2 days to install a $200 kit to prevent this from happening again... It should have never happened in the first place. What an inconvenience.While Samsung denies having a problem, they conveniently have a repair kit specifically designed for the Non Problem. It is a beautiful and functional refrigerator but I am disgusted with Samsung. If make a mistake, admit it, fix it and people will respect you. Samsung responsibility is to reimburse everyone for the kit and the cost of installation.

Great product. I really love the room it has, and the freezer is also very roomy. Its a smart fridge. Lets you know just about anything. Its sleek design is really nice. Ice maker does a good job. Easy to clean and looks fantastic in kitchen.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

Samsung Refrigerator Model RF4287HARS/XAA. As someone else had just posted on this site, I also had the number 1 and the letter E flashing on my refrigerator panel after a power outage when the power came back on. We called the 800# and were told to unplug for 10 minutes and that it would reset. We plugged it back in and it did not fix the problem. I called the 1-800-Samsung number again and was told, Sorry, your 1 year warranty was up in September. So my 1-1/2 year old refrigerator cost me $421.58 to fix. They had to replace the main board. I am outraged that something that I just spent $2800.00 on had now cost me $421.58 in repairs. I will never buy this brand again. I should have bought American made!

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Dont buy Samsung! I will not buy another Samsung product - phone, etc. Dont even get me going about my Omnia Phone either.

Purchased full kitchen suite August 2016. The only unit we havent had to have repairs on is the range. The refrigerator is the worst of all. On our third repair the unit doesnt defrost properly which causes ice build up and the fan motor freezes. This in turn causes the unit to run at 50 degrees F. So not only are we several hundred into repairs were out several hundred in spoiled food. Appropriate that its Halloween cause the nightmare just wont stop.

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you cant understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

I had a 7 year old Samsung refrigerator that froze up completely in the back which stops the fan and then the refrigerator does not cool. Had it repaired 3 times in a month. Problem kept happening and I pretty much didn’t have a working refrigerator for 5 weeks. Finally the repairman told me the whole cooling system had to be replaced. The cost would be at least 1200.00. I wasn’t going to put that much money into a refrigerator that was over 7 years old. I thought this was just bad luck and went out and bought another Samsung refrigerator. 2 years later the exact same thing is happening and I’m going through the same thing with the Samsung Repairman who keeps coming in to fix it and two weeks later it happens again. Now I find out doing my research that this is a common problem for Samsung refrigerators and there are two class action lawsuits against them. Because the refrigerator is less than 5 years old the main cooling system is still under warranty, but Samsung doesn’t want to admit that that’s the problem and replace it. Customer service is not helpful at all and they really don’t care how long you have to go without a refrigerator. Besides this problem the inside of these refrigerators are made like crap. All the shelves on the doors have cracks in them and all the wheels on the drawers have snapped off. I will never buy another Samsung product again, unfortunately it was a very expensive lesson to learn.

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

I have a Samsung French door, bottom freezer and dual ice maker. It stopped making ice and stopped freezing my food in mid July. Its now September. 9 work orders later and many things fixed, I still dont have ice or frozen freezer. Thank God I had the brains to purchase a warranty when I bought the fridge. The price to fix the unfixed fridge now exceeds what I paid for it. Samsung needs to step up and take responsibility, take the fridge back to the drawing board and start all over, make it right or stop making fridges. STICK TO CELL PHONES. I still am without a freezer waiting for second MAIN CONTROL BOARD.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

We bought a Samsung dishwasher model DMR78 in October 2010. We selected a Samsung model that was fairly expensive thinking that it would be more reliable and would last longer than conventional models. That was a mistake. After about 2 years it started to make a grinding noise. Since Samsung had no local service center we had to call an independent repair company. The diagnostic was that all the plastic brackets supporting the dishes trays were broken and little loose parts blocked the drain pump. We had to replace the pump. The repair cost was 258$. A year after we had again a grinding noise and we had to call for service again. This time the problem could not be located as it just suddenly disappear after being checked by the service men.About 6 months after we started having error codes #9E. This indicate a clogged level switch that I was able to fix myself by using instructions found on Youtube. It still means that I have to pull out the dishwasher and open it to fix it. This repair takes about 2 hours. That code started showing up again after 6 months and we are seriously thinking to replace the dishwasher after less than 5 years of usage! I would definitely not recommend buying a Samsung dishwasher.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

My home burned in 2014. On purchasing a new home, I chose Samsung appliances, including the range - a 4 burner gas model with a grill in the center. It also has a food warmer. After 6 years of use, I have had no problems and very much enjoy cooking on this range.

SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80F600UTS/AC. I purchased SAMSUNG dishwasher Model: DW80F600UTS/AC on December 20, 2013. On September 01, 2014, just after installation, I found problem with left door hinge pin. Door jumps from this pin in fully open position. I made first call to SAMSUNG ELECTRONICS CANADA, INC. On September 02, 2014 and service ticket was initiated. Technician from SAMSUNGs authorized service center visit my home for inspection on September 04, 2014. He discovered that the problem not repairable and caused by a manufacture assembly defect.After this visit I made numbers of phone calls to SAMSUNG ELECTRONICS CANADA, INC. to check the status of my claim. As result of these conversations SAMSUNG ELECTRONICS CANADA, INC. issued other ticket and service order.Finally I received a email from SAMSUNG ELECTRONICS CANADA, INC. and representative tell me that my case will not covered by SAMSUNG DISHWASHER LIMITED WARRANTY TO ORIGINAL PURCHASER ...Please be advised that our engineers have determined and confirmed that this is due to a physical damage that absolutely not covered under warranty. Please accept all our sincere apologies for the inconvenience this issue may have caused you. This machine has been purchased back in Dec 2013 if issue has been reported within 48 hrs from date of delivery, we could have cover the repair cost out of courtesy. Unfortunately in this case it wont be covered, you will be responsible to pay for the repair charges.Never ever will buy SAMSUNG.

We went for the three-door fridge with two ice trays - the ice maker is the worst ice maker on the planet. The ice maker gets stuck every two days and has to be defrosted. The only reason we bought this fridge was for the ice making capacity. Please be warned that the ice maker is not only useless but unless there is a fix for this problem I will never purchase another Samsung product.

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsung refrigerator and its only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If thats what you hope for - AVOID SAMSUNG.Original Review: Ive had my refrigerator for less than a year. It is still under warranty and Samsung is dragging its feet on repairing. My one year warranty is up at the end of October. Theyre just coming up with all kind of excuses and no show repair people. Its already been two weeks. Probably will have to pay for what should have been a warranty repair myself. Stay away from Samsung. They dont back their products.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

RS26STDBP - Ive had this refrigerator 2 years and nothing but problems with the fridge part. Freezer is great, but the fridge keeps frosting up and stops the fan and then no cooling. Happened twice and ruined all our food - over $400 in food loss. Ive had repair men come over now three times and same problem keeps coming up?? I bought an extended warranty thank goodness, but this has been a nightmare purchase. Will see what happens with this next repair, but Im sure it will happen again??

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an 5E or SE Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

Do not buy a Samsung Refrigerator!!! Major defects in it! The company pays people to give great reviews about this product! The repair guy told me so because he used to work there. Had ice maker replaced (so called fixed) a motor is running loudly since & theres a chemical odor coming from refrigerator and the only way to stop that noise is to reset ice maker. Then will come on again with the odor, I poured a glass of iced tea and it tastes like the smell... a sweet burnt smell if this makes any sense. Buying a new one but wont be this brand. Its not even two yrs old!

Dishwasher never worked well. I complained to Lowes 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowes and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowes said we had to contact Samsung so Samsung could issue a refund back to Lowes. I wonder how much longer that will take?! Another month?

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

I have made the mistake of purchasing Samsung appliances in the last 2 years. Within the first year, the washing machine broke. After several calls to Samsung, a service technician came to our house to repair the machine. At this time, the technician reported back to Samsung that the washer needed to be replaced. I realized at that point that our situation was looking like the beginning of a nightmare. After several conversations between the service technician and Samsung, our machine was finally replaced. We also purchased a Samsung dishwasher. Within 13 months I had to hire a service technician to replace the thermostat (error 1E, 3E) for 282.50. Now, almost another later, another error OE. I will NEVER buy anything Samsung EVER again!

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

We ordered this fridge (Samsung door in door side by side) Nov. 29 2017. It was delivered Dec 23 and later that day the water dispenser started leaking. LOWES CAME BACK and put two little clamps on the water line. It still leaked so they ordered another one. We have now had 3 New fridge delivered and all leak. Well we decided on a GE fridge we are for delivery.

I have a call into a repair service for which I pay a maintenance agreement fee. It will take me 2 1/2 weeks to get a repair person here. 2nd time this refrigerator has quit due to a frozen drain. It is 2 years old. I will never buy a Samsung product of any type again. Its 10:30 at night and my children and I have just moved out into a garage refrigerator.

My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs major work and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.