I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

DO NOT waste your time and money. Samsung appliances are worst and their customer service is even worst than their service. The dishwasher came faulty from the company and we used for 1 time only and we reported that. They cant fix it so they decided to replace it. However they have unit to sell on website but not to replace (which doesnt make sense at all). So they offered me a refund what I paid and I dont want that as they are selling the same unit 200 more than what I paid and havent used that unit even. Also, they said the warranty start from the date of purchase and not when it got delivered.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters wont fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working. A call to Samsung Canada was very unsatisfactory. I was told, curtly, that the refrigerator was past its warranty and they would not help me. The warranty was two days expired. I called the store that sold it to me. No help there either. I paid a private appliance repair company $340.00 to have the sensor repaired and a new temperature digital panel installed. It took 2.5 months for the parts to come in and three visits by a repairperson. The first two digital panels arrived in the wrong color. Today, less than two weeks following the repair, the fridge is again not cooling. The digital panel says it is 4 degrees in the fridge, but its very warm in the fridge and food has again begun to go off. The freezer still works. I removed the back protective panel and found the fridge coils completely iced up and the tiny plastic fan that is supposed to move air over the coils is encased in ice and inoperable.I guess Ive been dealt a lemon. I will not have this fridge repaired again. After reading many identical complaints on this and other sites, I realized that Samsung has produced a refrigerator system that has known functional defects - which they continue to market and sell to unsuspecting customers like me. Ignoring customer complaints and providing no follow-up or interest in customer satisfaction is the Samsung way when it comes to their flawed refrigerator design. I will never purchase another Samsung product as a result.

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I bought a Samsung convection oven about 1 year. At day of delivery I found a big scratch and told the delivery man about it. He told me to call store next day because they would be closed so I did. They fix it 2 months later. Now having the stove for about 3 week it cook great just as advertised. Now 4 weeks it cook like my old one. This oven was not cooking the way it was sold and advertised so I call and had it worked on and it did not do anything about the way I cook.To make a long story told I had it worked on 7 times and to this day it was going to be exchanged. That told me if I had the problem 4 time it would be switched out. That was a lie and am very upset so I have your product that works worse than my old one. It should cook to panda bottom, the same without flipping the food. So Samsung I need my money back or a new oven that will last longer than three weeks. Model number is ne595roabs. Thank you for the headaches. Can you fix my problem? That is all.

I am so upset with SAMSUNG appliances. We purchased a refrigerator Model #RF28HFEDBSR from them in 2014. It worked fine until months ago when we had Samsungs provider One Stop Appliance come and fix it. $330 and a 90 day warranty. At 120 days the same problem occurred so we called the Geek Squad because we purchased it at Best Buy. They came and fixed the exact same problem for another $330. Now we are again about 20 days out of the 90 day warranty and Samsung WONT DO ANYTHING!!Its ridiculous that we have to pay for the same issue to be fixed over and over again. They are supposed to have such good customer service but we are certainly not feeling it. They told me twice they would help but they would charge us AGAIN to fix the same problem for a THIRD time!! Why do they get high ratings??? I dont understand it. STAY AWAY FROM SAMSUNG APPLIANCES!! BAD CUSTOMER SERVICE. Please share! Thanks.

My dad, my brother, my father-in-law, and my brother-in-law told me not to go with Samsung, but I didnt listen. Now, Im paying the price. In less than 8mo Ive had 5 technician visits to attempt to fix my dishwasher. After 5 visits I finally got frustrated, and decided to call samsung to see if they would replace my dishwasher since its obviously defective. In short, their answer was no! First time the dishwasher broke was about 4mo after I purchased it. It would stop mid cycle with an error code which meant that it got too hot. That took 2 visits and as many weeks to repair.At the 7mo mark (July 1st), it stopped washing the dishes in the bottom rack properly. I contacted Samsung July 3rd. It’s July 24th and the dishwasher is still not repaired. Technician came out and said that he had to replace two parts, the bottom spray rail and the control panel. He had to order them. That was visit #3. Visit #4 was when he came to replace the parts. After a couple of hours of work the dishwasher was still not repaired. He said that there was another part broken, the motor that moves the rail. He’s suppose to come back Wednesday, July 29th. In the past 8mo, according to my count, 4 different parts have broken on Samsung’s “top of the line” dishwasher. I hope my review keeps someone from making the same mistake I made. moral of the story: listen to advice...do not buy samsung appliances. Theyre inferior quality. They look nice on the outside, but theyre garbage on the inside.

I bought this refrigerator in 2009, and 1 month ago it quit cooling in the refrigerator and the freezer all at once. Got a repairman out to fix it, he said the computer went out. So had to wait almost a month for a new computer board. Finally it came in, he installed it and it still doesnt cool!!!!! So Im told it cant be fixed, have to buy a new refrigerator. A lot of money to pay for something thats only going to last for 4 and a half years. My daughter has a GE thats about 30 years old that runs like a top! Not happy at all.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

Where to begin: the clear plastic fronts of all of the door shelves cracked and fell off. Some door shelves simply fell out and broke as well. The center deli drawer sticks requiring serious pulling to get it open. The hinges for the cover for the deli drawer broke at the pivots which are built into the refrigerator. The cover also fell out and cracked. Our house is not air-conditioned. When the temperature gets into the 80s, the refrigerators control computer does not like that and the control panel blinks on and off, turning on and off all of the functions (upper ice maker, lower ice maker, crushed ice, water) and the temperature control randomly switches as well. The lower ice maker fell off after a few months. Samsung would not help. I engaged a private repair company who indicated that they had seen that happen before. A few weeks after he replaced the ice maker, it broke again. The repair company indicated that they would not/could not guarantee any repairs on the Samsung refrigerator. At this point, there is no lower ice maker at all. Upon several occasions, the upper ice maker flap jammed open. And as other reviewers have mentioned - Samsung customer service is about the worst one could imagine. In all, the terrible experiences that we have had with this refrigerator have given us one clear path forward: NEVER, EVER purchase any Samsung refrigerators!!!

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

Samsung is the WORST refrigerator I have ever purchased. The customer service is a joke. They just give you the runaround so you give up. They insult people. They transfer you and put you on hold for literally hours, disconnect the call and they DO NOT stand by their product. After 4 months of talking to a total of 31 different people at their customer service department, my family is still without a working refrigerator.

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

We purchased a Samsung RF197ACBP French Door Refrigerator from Best Buy in August 2013 after considerable research. We bought it because it was one of the rare 19 models that would fit into our cabinet-depth space, and because of what seemed like a good general reputation. Wish wed checked here! The door handles of this black refrigerator have had paint scratching off since the beginning. Best Buy replaced them the first week, but theyve continued to scratch and ding. A week ago, we couldnt open the left vegetable drawer. Discovered it had become stuck in place by a half-inch of solid, clear ice underneath. After eliminating all other possible sources of leakage (and note, we did not install the ice maker, so theres no water being piped to the refrigerator), we discovered a vent hole on the back panel that appears to be dripping small amounts of water. Now weve read how common a problem this is, and of course our fridge is out of warranty, and we are left to deal with it. This is corporate fraud of the most disgusting kind. To think that this expensive, ill-designed piece of junk replaced a 40-year-old Amana that never once failed us makes me despair of American and global business. Well try the self-help options - and maybe a local repair call - but I wont pay a dime for Samsung or Best Buy service.

The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesnt. Thinking of ripping it out and buying a cheaper one as this one wasnt worth the money we paid for it.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.

I purchased a Samsung Refrigerator Model # RFG293HARS after my home was destroyed by Hurricane Sandy. After 4 months, I noticed 2 small rows of rust on the freezer door. The rows run vertically and are parallel to each other. They seemed to have been caused when the steel was being rolled or somewhere in the manufacturing process. The spots have started to show signs of rust also. When I contacted Samsung (it took many attempts to get a ticket #), I was told it is a cosmetic problem and not covered. I explained that it was something in the manufacturing process and they could care less. They offered to send a tech out and charge me for the tech. I refused. I am next contacted NYC Dept of Consumer Affairs.

We bought a Samsung refrigerator with French Doors 3.5 years ago. Weve had the ice maker repaired 5 times. We have been waiting 9 days for Samsung to send parts and cant get a status on when they will send them. Do not buy appliances from Samsung!

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

Samsung French Door Refrigerator RF217ACRS - This is the worst refrigerator we have ever had. We are a small family and this fridge has had to be repaired three separate times due to flimsy plastic parts breaking. The moveable tray is a joke. If you place more than a pound of cold cuts in it, it will break. I notice that Samsung no longer manufacturers their french door refrigerators with this feature so guess that other people have had this problem as well. Terrible, terrible product and poor customer service. We will NEVER buy another Samsung appliance again.

To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made different than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didnt we go with a GE?!?

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasnt enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave. I called samsung and spoke to someone in their executive resolutions department who apologized. Said they would be paying for the repair and that a supervisor from the repair place would call to make an appointment to come out to thoroughly my fridge. When my fridge stopped working 1 month later, I was told they would send someone out at my expense! Now my fridge has stopped working. I lost all my food. I am disabled and not working and my husband lost his job 4 months ago. Thanks to samsung and their crappy products and service, we will be keeping things cold in coolers until we can buy ANY brand of refrigerator other than samsung!

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

We bought a Samsung Model No. RF263BEASER 25.6 Cu. Ft. Refrigerator from Best Buy in Denver area in June 2013. The ice maker was OK initially but started giving trouble later. In Dec 2014, we had to call the Samsung repair service company (A & E Factory Service Thornton, CO) to make the ice maker work. The service company told us the Ice maker needed to be replaced. It is costing me $466 to get a new ice maker installed. This has never happened to me before with a refrigerator. I think the quality of the refrigerator is inferior and I will not recommend it at all.

We just bought (September 2019 ) a 23 cu ft Samsung Model RF23R6201. The freezer operates at 15 degrees Fahrenheit higher temperature than it should!It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and supposedly fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

My Samsung refrigerator that I bought a year ago last December today started making a strange noise. The ice maker has had continual issues but today I came home to a flashing panel and what looked like the freezer defrosting. I tried to ascertain what the problem could be and noticed a loud whirring noise but couldnt determine anything out of the ordinary. The ice maker was functioning fine, for once, but the freezer seemed to be defrosting. I tried several times to depress the panel button, to engage the Power Freeze function, and while it seemed by the numeric display to be responding, there was no cooling happening in the freezer area. The noise continued on and off and oddly the upper refrigerator part didnt seem to be affected, so far. I called Samsung Support and asked for assistance and a service call. They came back to me saying it would be 2 business days from today which would then be Monday. Since now everything was defrosting and ruining in my freezer I asked if they couldnt expedite the service call. The CSR gave me the appliance repair company contact info and suggested I call first thing in the morning. I asked when he gave the number if it wasnt in another local because I recognized it as one far from my service area. He said not to be concerned about that. Well, when I looked up the information the company is located in Sarasota, FL and I live in the Mobile, AL area so I am concerned! This is ridiculous and absurd for a 1.5 yr old appliance that should have at least a 10 yr lifespan minimum. What is happening here? Ive bought several refrigerators but never one so expensive and certainly never one with so many issues. The CSR stated that if there was a manufacturing defect they would stand by the warranty and I certainly hope this is the case. This doesnt bode well after all of the complaint reviews Ive read about their refrigerator line. Wish me luck, it appears I may need it!

I would like to register my deep discontent how Samsung Appliances handled my order delivery, when I bought the delivery date was Sept 9th, then after 2 days I got a notification from a 3rd party company, XPO Logistics, saying they will only be able to deliver on Sept 10th, then 1 day before they called and postponed to Sept 20th. On that day they postponed again Oct 4th. So Ive been leaving in my house without a refrigerator since then and the worst is that they have the refrigerator in the warehouse but cannot install it because they are overbook or whatever. So please you CANNOT TRUST on Samsung delivery dates and customer service.

I purchased a new dishwasher from Leons. Within months, the motor and parts were repaired 8 times. I contacted Leons and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

Samsung Dishwasher Model #DMR 78AHS - I have only had this product 18 months and have had to replace the upper washing rack brackets twice. Once by home in-service repair, which was covered under warranty and then again by myself, which cost me $35 to repair. This is clearly a design flaw issue where the small plastic holders on the bracket break off and can potentially get inside the unit and cause it to make a grinding sound, which is unpleasant when you are expecting a quiet product. This is what happened to me. I have spoken to Samsung personnel and J & J International (supply part company) about the product flaw and neither company will admit there is a problem or provide reimbursement. Both keep referring me back to the other one. I have also sent e-mails to the CEO and Consumer Voice.

We purchased our Samsung RF 4287HARS in 2011 and began using it in 2012. The ice dispenser has stopped working because of a broken plastic switch inside the dispenser module. The ice maker is producing ice but it cannot be dispensed from the dispenser. Based on a little investigating we have found this is not an uncommon problem. We contacted Samsung on several occasions to correct this apparent product defect. Trying to get someone on the telephone has been challenging and extremely time consuming.At this point, we have not received a favorable response. It appears that the product (see attached picture) is defective and poorly designed but Samsung is not responding to our requests for assistance. We remain hopeful that Samsung will agree to correct this apparent design flaw and show us that they are willing to stand behind their highly taunted refrigerator.

We had our Samsung French Door refrigerator for about six months when the ice maker would not stop making ice when the bucket was full and then get jammed up with ice up at the top of the maker. After clearing the ice and resetting the maker multiple times, I called Samsung. The phone tech was very hard to understand, since he was from India (although he was always polite). He walked me through several resets and then, instead of sending a service tech as I requested, he had me turn the ice maker off for several days and then turn it back on and reset it with the intent of clearing the machine. It did not work. More jamming of ice. Today I called service again and they are sending a service tech with a new ice maker. I will update my experience after the install and a reasonable time to see if it functions correctly. However, I do not feel it was appropriate for them to postpone service when the problem had persisted for almost a month prior to my call and I am not pleased that the ice maker failed when the refrigerator is only six months old.

Water leak inside. 9 years old same old problem. I have to unplug let the ice inside melt. Unload everything. I have no idea how many times I have had to do this. Call Samsung - was told it could not be level (give me a break). Why does it not do it all the time if it is not level, Samsung should come out with a fix for this. Also they told me to call a local Samsung repair, what a joke. I do not think they know how to fix the problem. Why do I want to pay for a service call. UNHAPPY IN TENN.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angies List. Spent thousands on all Samsung appliances. Very frustrated!

Right after 5 year warranty expired the ice maker started overflowing causing the bottom freezer shelf to get stuck to the ice that formed on the cabinet bottom. Service call would have been $170 + parts - I have a hammer and was okay breaking up the ice. Now the compressor has died (less than 6 years in operation and the warranty on sealed parts ended at 5 years). What a piece of junk and Samsung customer service is an oxymoron - (sent emails to Director of N. Amer. Customer Service right after warranty expired for ice maker issue) with no reply. Never will I buy another Samsung product and am happy I have an iPhone not a Galaxy. $1600 for a unit that lasted less than 6 years - they should be ashamed of themselves...but that would require responsibility and customer service.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

We have had our new Samsung microwave (Model ME21H706MQS) for less than 1 month. The turn table has stopped spinning because the glass plate no longer engages with the spinning wheel which appears to have dropped down. The motor still rotates but it no longer catches the plate. When I called Samsung customer support I got a guy that spoke with such poor diction that I had to have him repeat everything 3 times. Waiting now for a service appointment. Keep you posted.

RF217ACRS - Purchased this product 13 months ago. Bins filling with water and freezing. Warranty up so I had to pay for service call. Technician knew exactly what was wrong because his company was notified online, but Samsung will not admit to design flaw! The evaporator unit is faulty and needs replacement to a cost to me of over $400 plus time off from work and food loss! Samsung does not want to hear about this. WARNING to others - do not purchase this product!!!!!

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

We bought a Samsung refrigerator from Lowes when we moved in March this year. Three weeks ago, the freezer compartment broke down. Samsung’s customer service said that they would send someone to repair it. Two days later, the maintenance staff came to check and said the parts were defective. It took another week or so to fix it. However, the whole refrigerator stopped working the next day, which was last Friday. Everything we bought went bad! The worst thing was to call Samsungs customer service. I waited online for three hours and finally got connected. They told me that they will call me back within 24 hours. Yesterday was Tuesday, there was still no calling back.Finally, I called them again, and was told the calling back time was 72 hours now! It is Wednesday today, and the person in charge has not been contacted yet. There are elderly and children in my house, and our daily meal becomes a difficult, especially in this COVID-19 pandemic. We cant eat out a lot. We have to go to groceries every single day to buy the food for that day! We are taking a great risk! In general, Samsungs refrigerator had a quality issue- it stopped working in only four months, and the after-sales service was even worse! Its really disappointing! I will try my best to aware more people!

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

In July 2013, we bought a Samsung 3 door refrigerator with drawer for about $2,000.00. There was a manufacturers defect in one of the electrical cords attached to the drawer, which was repaired here. In January 2013, the refrigerator and freezer stopped cooling and freezing, so we called HH Gregg and were automatically connected to Samsung. Samsung did not dispatch a repairman, but instead said someone would get back to us. We waited all day as our food began to spoil, and called HH Gregg local number and asked for a store manager. He told us he would send an email to HH Greggs corporate office, and they would replace the refrigerator, which might take a week, and that another store employee, Beth, would call us back and set us up with a loaner refrigerator.When Beth did not call, we called her, and she said she had no such authority. I asked to speak to the manager again, and she connected me to Jeff, another person, who informed me that the store does not issue loaners and that there would not be a replacement refrigerator from HH Gregg. We called Samsung several times also, and they continued to say that someone would get back to us in 24 to 48 hours. At this point, we regret dealing with HH Gregg, and we regret buying a Samsung. I definitely do not recommend HH Gregg for any reason, and think people should avoid them entirely.As to Samsung, I am stuck with a lemon and will have to deal with their impossibly frustrating and slow customer service for the remainder of the time the refrigerator is under warranty. I have read several horror stories about Samsung, including 7 repairs in 4 years, at **. In summation, HH Gregg sells shoddy merchandise. No refrigerator should break twice in the first 7 months of ownership. Furthermore, HH Gregg does not stand behind its merchandise. Even thought we did not buy an extended warranty, they should take the refrigerator back and give us our money back, so we can buy a working refrigerator.

We purchased new appliances from Lowes 2 years ago, Dishwasher, Fridge, Range and Micro. We have not had any problems from the range or micro, but had issues with fridge (fan in the freezer). Repair went smooth with Lowes involved. Happy with that. Now we are experiencing the smell that so many have commented about. That being said: What is the solution? So many complaints, really concerned about the integrity of this company. Maybe if Lowes or Best Buy, or both, discontinue the retail of their product, they might consider improving their customer service. Samsung needs to hire someone that can get your customer service back on track. There are other product names that would love to see sales increases once these go out.

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

On Feb.16, 2009, we purchased a 30 Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put bandaids on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period. You see, I cant trust the oven to go to the temperature I need. The beeper that is supposed to tell you when the oven is hot enough to bake your food beeps when the oven is at least 100 degrees lower than I have set it for. This oven has ruined so many things I have tried to bake, including a ham that I served partly raw without realizing it. NEVER BUY SAMSUNG PRODUCTS!! I seriously cringe when I see full page ads for Samsung appliances. I will NEVER buy another one. But think of all those poor people who WILL! (We purchased the stove from a store in Loveland Colorado called Ji and Daves Appliance, Inc. which is no longer in business).

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems. We are given a date three weeks later. I demanded that is too long. I’m told I have to deal with the repair company about the date. I try but they don’t care, they’re just the repair company and I’m not the one paying them so why would they care?! Of course Nothing happens. I finally put my foot down and insist that we get a new fridge. Three more days goes by & Samsung keeps promising me every day that management is going to call me back. Guess what? No one ever calls. Another Friday... Another weekend with no action! Now today a month after this whole thing starts & the fridge stopped working I’m told this morning that Home Depot (our original purchase location) is where we get the replacement fridge from and I have to go through them for delivery date. FOUR phone calls later to Home Depot today and hours later it is determined that Home Depot has nothing to do with it. What a waste of my day! Come to find out the fridge is now in our town but no delivery date is available so I just have to sit and wait. Let’s summarize by saying I will never buy anything from Samsung againWe have since realized that our energy bill spiked at least $50 a month since January and it has now dawned on us that it is because as the fridge got worse and worse & was probably pulling more & more energy trying to stay cold. Between the groceries that we lost, the spike in energy cost and the money spent going out to eat because we haven’t had a fridge for a month Samsung owes us a lot more than a replacement but I will not hold my breath! Unacceptable!!Updated on 07/02/2018: If you read my previous review you saw the horrible experience we had going two months without a refrigerator. When the delivery company eventually showed up with our new refrigerator, just as we feared, they were merely truck drivers and had no expectation of installing the new fridge. As soon as it was brought off the truck we’ve noticed a dent in the front right door. Also as the delivery men brought it into the house they damaged our kitchen wall. Our kitchen is in the midst of being upgraded by us and the new sheetrock had just been taped. When I phoned Samsung to tell them of the damaged wall and the dent in the front of the fridge Samsung informed me that we would have to turn the fridge away and go after the delivery company ourselves for the damage to the wall. I am not shocked by this response from Samsung as they have shown no care for their customer through this entire process. We kept the fridge of course because who would turn away a fridge after two months of been without one?

Freezer and drive just up and DIED last night. LED for both reads OF - tried everything. So a $2500 refrigerator is built to last 2 years?! Not including the ongoing ice maker problems mentioned by others and myself. Very disappointed in this Samsung.

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

We purchased a 3 door refrigerator from Sears in January 2013. We purchased the 5 year extended warranty. The Sears repairman has been here 4 or 5 times. He replaced the icemaker once. Came back to fix the icemaker, which kept freezing up and leaking onto the dispenser tray. This leak caused our STAINLESS STEEL door to rust. It is still leaking and rusting more. We have talked to Samsung customer reps who told us it was cosmetic and not covered under our warranty. The repairman even told them it was not our fault. But, this did not help our plight. Will not buy anything Samsung ever again. We asked to have them replace our rusty door. Of course this did not happen.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

I bought a brand new condo with brand new appliances in April 2013. My Samsung freezer broke down twice within the first six months. Samsung sent Totem Appliance to repair problem. A couple of weeks after the one year warranty expired, the same problem occurred. Now Samsung is refusing to fix the problem. I am shocked to know that Samsung is refusing to deal with this recurring breakdown in the freezer. The food thaws completely and then freezes again. I expect Samsung to stand behind their product. It is expensive to replace a refrigerator. It is only one year old. Model# RF197ACRS, Serial #y4d24adc500767b.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

Purchase a Samsung French door refrigerator and after 6 months the ice maker started freezing up. I have to chip the ice out then reset to get it to start making ice again. This has been going on now for a year and half. When I contacted Samsung they direct me to the service department. I dont think is the way they should be handling this issue. Very disappointed with this.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didnt work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldnt duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasnt working either.After repeated calls to Samsung by me, the repairman & even my husband, the final conclusion from the manager was that they didnt have a record of the touch screen malfunctioning prior to warranty ending! So, like our 1st fridge (which we moved downstairs), we opted not to repair the touchscreen but did pay to replace the housing. This week I had repairman out for both fridges with identical problems as before. When filter housing was changed out in Sept-2015, it had not been redesigned. So... now $325 cost to repair housing & at least have confirmation it will be with redesigned part. Still leaving compromised touchscreen untouched. Cost to replace damaged parts on downstairs fridge = $505!Now if I wasnt smart enough to learn my lesson, when our washer went out we read consumer reports that highly recommended the Samsung appliances. Purchased them, immediately had problems - fought with Samsung for weeks and finally went to Lowes to let them know that their reputation was at stake because they sell Samsung products. Lowes went above and beyond and graciously took care of my problems with my dryer. Since that time I have received a recall about the problem with the washer. Sorry for this long. Review but Ive had more experience than I would like with Samsung and I do not believe in the quality nor their integrity. My advice to you - dont buy Samsung!

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. Its been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfrd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

After reading Consumers Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my ladys face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and wont stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder whats next?

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

Model RF266AEPN, french door model. Purchased spring 2011. At four years old had to be serviced for the ice dam at the back of the refrigerator causing the fan attached to the evaporator to be compromised and sound as if the refrigerator was about to blow up. The repairman warned me that this was a common problem with Samsung and tried to sell me an extended warranty. I declined. Unfortunately I should have listened because six months later its the same old problem. Today after viewing loads of YouTube videos and reading the commentary I have no doubt this is a widespread problem with every type of Samsung refrigerator including side by side and bottom mount. The suspected causes for the malfunction range from the temperature sensor, to the heating tube around the evaporator coil, to clogged drain, to bad relay switches in the computer module, to poor software. Knowledgeable people seem to fix the problem only to have it occur again. Also made the mistake of buying a Samsung above the stove microwave that makes enough noise that I wonder if it too will blow up on me.

Less than a year old and major parts of the ice maker had to be replaced. Luckily, it was still under warranty. A couple of months later, no more warranty, but more problems. My brother, sister, and my daughter have the same model and the same problems. I had faith in Samsung, so I didn’t read any reviews. My hindsight. Never ever will I purchase a Samsung refrigerator again. $2,200.00 for this refrigerator. Hopefully, more people will read these reviews.

We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told you can purchase an extended warranty. The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, its recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told you are out of warranty, purchase an extended warranty or we are unacceptable to help you! BUYERS BEWARE.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

We bought a side by side Samsung Fridge and Freezer. Within the first year the motherboard broke and Samsung came to fix it with no charge. 3 years later out of warranty the fridge broke again. It took one of their technicians 3 weeks to come out due to them giving bad service. They more worried about the R570.00 call out fee rather than providing excellent service. After 3 weeks technician came and said there was a leakage, rusted pipe and it needed gas. Come on Samsung. After 3 years a fridge cannot need gas. I had a Fridge side by side Fridgemaster for 15 years and it never needed gas. Its abnormal and I know it is a faulty fridge.I told one of Samsung people yesterday I am a very unhappy customer and is only paying because I have to get it fixed. It costed me buying a bar fridge as Samsungs waiting period is pathetic. I was quoted R450.00. I have a call recording and emails sent to them. I intended buying a Samsung washing machine but NO SAMSUNG PRODUCTS ever. I am telling the world out there dont ever opt for a Samsung Fridge. They sell faulty products and would not replace it. My fridge still looks brand new as we working and only uses it at night and over weekends but I made a big mistake as the product is not cheap over 10,000.00. I am still waiting on them now to call me to say when the pipes will be fixed and the gas. Suppose to come Saturday but I will wait and see if I receive a phone call today.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

I bought the dishwasher for almost $500, embarrassed that I paid that much for such a piece of junk now and thinking I had paid that much did not purchase the extended warranty. My last dishwasher was almost 20 years old when I replaced it and I was thinking I had replaced it with a much higher end model. I did not buy a Bosch or some fancy machine, nor did I buy a cheap model, just something would get the job done for a longtime. At a little less than two years, I start getting low water warnings and it shuts off and wont complete its cycle, this gets worse and worse until I cant get it to run at all. I call Samsung and they tell me it is out of warranty and for $180 they can send someone out to look at the machine but it could cost parts as well. I got it fixed by my usual guy for much less and it worked form last Oct 2013 until this February 2014 and the same low water warning is going off and the machine once again shuts off multiple times before it runs and sometimes it take a day before it will run. This is definitely a defect in design that Samsung will not acknowledge. Do not buy a Samsung dishwasher. They do no customer service, nor do they acknowledge design defects. Their warranty repair people are limited and charge an outrageous amount, because they are the only game in town just to check out your machine and do not guaranty it will be covered and they are rude and arrogant as they know they are the only ones who cover your area. Just saying will never buy another Samsung appliance nor will I go to best buy as they are the ones who sold it to me, neither stand by their products.

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.