Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

After 5 years my refrigerator just quit working. Extended warranty repairs failed twice. Motherboard went out, it was replaced which didnt communicate with the temperature control panel, which was then replaced. The defrost control went out three times. It is on order again to give me time to study my next new one. Samsung wouldnt even give me the time of day, said they would send for review which took thirty minutes for them to tell me to go to he double toothpicks.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

I purchased a Samsung dishwasher from Sears. I havent even finished paying for it. I called out technician and he advised its $75 for him to come, $170 if he does anything. Apparently, warranty is out before its even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said its not dissolved o-rings but bugs. Bugs? we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isnt enough rinsing agent and wont go. It shuts off if you dont slam the top drawer hard and break a couple glasses. This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. Its a waste of a pensioners money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. Its not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Samsung Model RF28HMEDBSR. Worst ice maker I have ever had. The cubes come out like large crushed ice. The ice maker had to be replaced, about 6 months ago, now it is doing the same thing freezing up and has to be manually defrosted to work again (about every 2 weeks). The refrigerator is nosier than most - I can handle that - but I like my ice. I would not recommend this refrigerator to anyone that like their ice.Updated on 03/23/2018: Well I am back to the repair mode--ice maker worked for a while. I have had to defrost it twice this month and today when the tech came out, it was frozen up so bad that he had trouble removing the ice bin. Sigh! -They are going to replace the icemaker AGAIN. Thank God for the extended warranty.

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

Bought a Samsung stove from Home Depot. Had it for a couple of weeks. Used the oven, and drips of liquid was rolling down the glass door. Called Home Depot, told me to call Samsung. I called Samsung and they told me I had to pay to get it fixed, because it was cosmetic. Also, I had scratches on the flat top just from moving a pan. I had a GE flat top for over thirteen years - never had problem, no scratches, no problems. Why is this company getting away with this. Samsung doesnt stand by their product.

RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F. Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at. The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food. Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

During a heat wave mid January 2014 Victoria Australia this appliance decided to switch itself off. LED lighting on front panel showed no indication of this but the huge puddle on the floor sure did. All of the food in both refrigerator and freezer had to be thrown out. Repair people called, also call to Samsung who told me to try resetting the fridge, long story short. I followed their instructions to the letter, even cancelling the repairman.. What about all my food? Sent me forms, I sent back with photos of some of food on my tiled floor. On repeated phone calls was asked for receipts of food that was spoiled. Well slap me dead, please! Who keeps receipts on food, esp when frozen things could be 3 plus months ago.I was offered $100.00 compensation. I said that was not good enough. Do you know how expensive meat is? Anyway contacted consumer affairs here in Australia. They could do nothing except of advise to contact another govt organization and lodge a claim with them, VCAT, not to mention there is a cost involved with that. Three months on, no contact, no cheque and this last time I or my family will buy anything associated with Samsung.

This is the WORST appliance I have EVER purchased. Even after requesting maintenance TWICE: - the detergent dispenser STILL door does NOT release the tab, liquid, whatever after about an HOUR of washing (and THATs the SHORT cycle!) - Inefficient! My water bill would gag you if you saw it. - Ergonomically awkward (not enough room to stack in large items or tall glasses) 2 sprinkler wands is a good idea, but only if they leave some room for dishes! - Poorly assembled - watch out! Those wheels pop off frequently! - Silverware holder lids catch regularly on the side panels when trying to roll the bottom tray back inside.- This machine will make you boycott even the SAMSUNG GALAXY - THATS how frustrating and inadequate it is!

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

The refrigerator started out pretty good. However the water spout is located inside the fridge and this has posed a major inconvenience along with increasing the humidity in the fridge during the hot humid summer. Had to defrost it three times because the drain hose froze up. First time it froze everything in the back side of the fridge. Ice build up stopped the fan & burned it out. Once thawed out & fan replaced it worked well about 3 months, Drain Has frozen up twice since the fan being replaced. Not recommended.

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

If you are thinking about buying a Samsung refrigerator dont. This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowes, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I havent had for that long. I can purchase another refrigerator for that price (I mean its only been 3 years. My GE appliances lasted 10 years before I had problems with them). We even had a local repairman come out to take a look at it and he wouldnt touch it because he said that they are too difficult to work on and he also said that he has had several calls about Samsung refrigerators for one thing or another and that only a trained Samsung repair person would be able to fix it but they want too much money. And then there is the dishwasher that seem to always feel wet on the inside even when not in use and it has a smell that I cant describe. I am so disappointed in this product. The biggest regret of my life. So I am warning you Samsung may be good in the cell phone business but their appliances SUCK!!!! I should have just stuck with GE.

Youve heard the phrase, Let the buyer beware? Well, if youre reading this post and all the others like it in anticipation of purchasing a refrigerator, I would STRONGLY advise you to take heed! This refrigerator is a poorly designed, sub-standard product (in fact, so sub-standard it would have to climb a mountain just to get to a minimum-acceptable-proficiency level...). Mine has only been in use for 2 1/2 years, and weve had multiple issues, including most of the ones discussed in previous reviews. Currently, it has power, but neither the refrigerator nor freezer is working at all. Dealing with Samsung is difficult, as other reviewers have stated, and Ive been without a functioning fridge/freezer for 12 days. Mine is the French door model with the additional drawer and the ice-maker. I thought I had done my homework before I purchased this refrigerator, but clearly I did not research enough.Perhaps the fact that the most reputable appliance dealers in our town dont carry Samsung should have been a clue! If you are planning to purchase a new refrigerator, I hope you learn from my mistake and avoid Samsung. If not, you will likely soon find yourself unhappily a member of the ripped-off Samsung-appliance-owner family!

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

Purchased this microwave in 10/16. It broke by Christmas, they repaired it in June. Broke again and they repaired it in March 2018. It’s broke again, they refuse to repair it. Last Samsung product in my home ever. Do not buy Samsung. I called and had to call back because they are celebrating Christmas in the call center with yelling and partying so loud I can’t hear, and they can’t hear me. Unprofessional and inept.

I also bought a Samsung dishwasher about 2 years ago and I will never buy another Samsung dishwasher again. And I wouldnt buy another Samsung appliance either because of it. The issue I am having is with the lower arm. It keeps popping out from the tube it sits in. Every time I have make sure its in but 9 times out of ten its out when its finished. At first I thought the part had sheared somehow and that is why it was loose. So I bought another arm. $110.00 bucks! The new one popped in and lo & behold it did the same thing. I also have the same issue with the black gunk that builds up at the bottom of the door. I clean it quite often. Its GROSS! If you have a Samsung dishwasher run a paper towel along the inside of the bottom of the door. See what you get!

We purchased our refrigerator in August of 2010. The refrigerator side has failed cooling 4 times in three years. Each time, the technician comes out and repairs it by replacing the same control board and coil heater unit. Each time, it cools fine for 8 to 10 months. Then it fails again. Same failure. They are not addressing the real issue, just replacing the failed components. The cause of these failures is not being addressed. The last technician even said there was a defect in the design. What can be done about getting Samsung to own up to this.

I purchased a Samsung refrigerator in 2010. I incorrectly thought this would mean quality. We plunked down $3K. Now that it does not work, No repair person will touch it because they cannot obtain replacement parts. You can only use their service center. The original Samsung service center that was recommended is now scheduling appointments for more than a month out. When I complained, they told me they would send me an email to get in touch with a different service center. The young lady that answered was trying her best, but without support from higher ups or Samsung what good is it? This service center has only has one technician Really??? I dont have a refrigerator, dont know if they can fix it or if the parts will be on the service person’s truck, or backordered, or... Still waiting... SAMSUNG WANTS TO SELL BUT DOESNT CARE ABOUT YOU AFTER THEY SELL, then they hold you captive with only their service center and availability of parts.

I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.After 2.5 years the microwave completely stopped while cooking. I am very extremely disappointed in the quality of this product. I also own a Samsung Jr, manufactured in 1999, which has been used far more, even brought tent-camping and trips, and it is still working fine. I am now very reluctant to purchase a Samsung product. I plan to take this microwave apart to attempt to diagnosis the problem myself. In the meantime, I will continue to use the Samsung Jr until I have the resources to purchase a new microwave.

We bought model #RF266AWP produced in Dec. 2011 in February of 2012. Within the first 3 months we had appliance repairmen out and FINALLY an official Samsung repairman about the DEAFENING RACKET the freezer makes when it seals. This happened EVERY TIME the freezer is opened. Sometimes louder than others... sometimes you have to stop a conversation and wait, or turn the TV up. Bottom line--Samsung says we have to live with it! Its the way it seals tightly and they are sure thats what we want, to protect our food. DONT BUY A SAMSUNG FRENCH DOOR REFRIGERATOR!

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

I purchased model # NE595ROABSR. When the oven is on 425, the front lip of the stove is scalding hot. Service Company came out 3x. The temperature on the outside read 227 degrees. The technician said he has never had this issue before. After consulting with Samsung, they determined that there is Nothing Malfunctioning. Really! When the oven is on, you cant touch the front lip of the stove or you will burn your hand as I did. Remember that the technician is being paid by Samsung. They will hear from my attorney next.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

A Samsung stove was delivered to me on 11/15/14. I had no need to use the interior of the stove for several days, when I did - on approx. 11/22/14 - I found that the oven would not heat. I reported to Samsung who sent out reps to look at it. They found that due to faulty wiring in the unit that a fire had started and burned out the inside. This could have done major damage to our home. In a quick summary, it has now been 2 months and I still do not have a replacement stove. I have had to order in and eat many meals out, including Christmas dinner which I was expected to host for 13 people. I have 3 young children and have not been able to prepare them proper meals. Samsung could care less. Their customer service is awful. They are lucky my house is still standing! The receipt attached is from Home Depot, but I have been dealing with Samsung for a replacement. Home Depot has been intervening and contact Samsung as well, trying to move the process along - to no avail. They need to replace my stove immediately and compensate me appropriately.

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

Purchased model 4 years ago. Had all sorts of problems. The control pad froze up continually. Lights & fan came on randomly by itself. We had service to fix it on numerous occasions. The repairs were in vain. Could not be fixed. Samsung finally within the warranty period exchanged the unit for a new one. Well, we had the same problems. Several repairs and 3 years later, the unit died No power. Since the warranty expired, Samsung refused to replace or repair. A service call was $165 plus parts. We purchase a new GE microwave. Do not purchase a Samsung Microwave.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its the day before Thanksgiving and I have no refrigerator. This is depressing.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

The majority of my appliances are Samsung. I have had nothing but repair bills for all of them. The latest is the dishwasher (DW80F600UTC). I will slowly replace all appliances. They are not very reliable.

I purchased a Samsung Microwave Model SMH8187STG from Costco on 19 MAR, 2011. The other day, I went to close the door, heard a snap and it wouldnt close. The plastic latch was loose. I called Samsung (even though warranty was over) to inquire about what to do, and was passed on to their Canadian parts department, where I ordered a new plastic latch piece for $2.99, assuming thats what the problem was. It would be sent to the dealer nearest to our town where I could pick it up at that price, or mailed to me for $12.99 (I chose the pick up). The parts person also helped by directing me to a website as to how to take the door apart to get at the broken latch. I discovered many other sites where people had had problems with Samsung door latches failing, SE problems, etc.Anyway, when I took the door apart and got the latch out, there were a couple of other broken plastic pieces also. I picked up the new piece yesterday, brought it home, and discovered from looking at some other websites that some people had to glue broken plastic bits back on the door in order to get everything to work (they apparently hadnt ordered a new part). My new part didnt include the other plastic pieces, as they had been part of the inside of the door! They were very small, and very thin, and were part of the guides for the latch, and one of them appeared to be the piece that would anchor the spring that would attach to the latch. Crazy glue or epoxy wasnt going to fix that piece well enough to allow a spring to re-anchor for the stress on the latch. My wife and I do not slam the microwave door, and at our age (mid-60s), we realize were now living in a throw-away society, but this is ridiculous!It looks like well need a new door, as the whole internal part of the current door contains these tiny plastic anchors. Samsung knew or ought to have known that these pieces would not stand up to repeated use over more than a few years before the stress on them would cause them to fail. Why would they not have used reasonably strong metal anchors? While Im not a lawyer, one would think that those of us that have had this problem would have a decent case in small claims court or in a class action suit, even though the warranty is over. Does anyone agree? Anyway, after reading the other horror stories and our experience, its the first/last Samsung for us! P.S. So far, we havent had the SE problem, but from the looks of it, we probably will. However, we bought ours at Costco, as mentioned, and they are very good at taking things back from dissatisfied customers.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

We purchased the Samsung Dishwasher Model DW80K505US last fall. We had the service techs here to check on it as the dishes were coming out with food stuck on them no matter what we did. We did everything the tech said to avoid this problem and it didnt change a thing. Two weeks ago we received the replacement machine that Samsung sent but it has exactly the same problem. As far as we are concerned this is a design flaw. The rinse cycle is not working properly as the dishes come out dirtier than when they were put in.According to the last service tech who was here 2 DAYS AGO, it is caused by the companies trying to go greener with the machines. What use are they if they do not do what they are supposed to. I am currently using both the detergent and rinse agent they recommended and now I also am supposed to buy another product - Finish dishwasher booster. I have an issue with the chemicals as they cause me health problems so I am assuming that we bought an expensive floor ornament and will have to go back to washing dishes by hand.

While Samsung has become reliable in their TV and cellphone line, much improvements in quality are desired in their appliance line. A Samsung dryer - a recent model that I got, broke down within 1.5 years and their paid service appointment was more than a week wait, leaving the appliance downtown for the consumer. Samsung fridge that I bought had numerous issues including, water leaks that damaged wooden floor, fan not turning, icing in fridge section, sensors needing replacement and such, over the years of its use.Irony is that while these appliances are styled well with their electronics and such, underlying functional quality of their latest appliances as well was seen driven by relative poor quality components that will guarantee repairs past their warranty period. The feedback to the quality department is simple - learn from quality of LG and improve component quality to enhance on the on the functional reliability for the appliance to function trouble free for about 5 years at the minimum. Short of that, itll leave a bad taste in customer use, forcing them to look at brands with better quality.

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

While baking Christmas cookies a buzz, pop, smoke, then fire broke out of the top rear behind the clock and program panel. Put it out with a fire extinguisher. Scorched the wall behind stove. The circuit board and connectors burned up. Luckily we were close by. Stove is completely inoperative and only four years old. Second Samsung appliance that failed in just a few years and had to be replaced. Fridge had to be replaced due to continued failure and expensive repair. I will never purchase Samsung products. Dangerous and fire hazards when it comes to electrical parts.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

The Samsung refrigerator is good, but it is very pricey, even the filter is expensive. I like this fridge very much. I would recommend to others. The refrigerator can be bought in lots of stores. However its difficult to find the filters when you need them and they are not cheap.

We bought a Samsung Refrigerator, model RF260BEAESR, under 5 years ago. Its cooling system completely failed one night ruining the entire contents of the fridge and freezer. We are a family of 5 so it wasnt half full either. Since then there have been 3 repair attempts with each resulting in more part failures and more parts ordered. It produces a horrendous chemical/oil stench when plugged in and I cant imagine thats ok to breathe for my three children. Its been a month with no fridge and enough is enough. Just replace the thing already, admit it was a terrible product and lets move on.DO NOT BUY SAMSUNG REFRIGERATORS. All repair persons have said same thing, terribly made, they do not last, and they are a pain to deal with. Save yourself the headache and go with a different brand. Hopefully Lowes will honor their warranty and replace the lemon already and do the right thing. Thats why we bought the warranty and why they are offered, right????

I had purchased a Samsung French Door fridge 5 years ago as it was the only model at the time that would fit in my small kitchen (17 cu ft model). As many reported, from the start, the ice maker freezes ice cubes together in the bin and cleanups are frequent. Secondly, the finish on the door handles (mine are white) just flakes off. I was told they would be over $80 to replace each one. I could live with those issues, however, my fridge developed the same water issue others noted. It collects under the crispers, freezes and makes a mess. I noted online this is a common issue and there are YouTube videos on how to repair yourself. Why must I do that??? Samsung knows of the major DEFECT in their products and one would think a recall would have been issued but basically tough luck.To others reading this, a cheap temporary fix for the water issue: Head to a local Dollar Store and purchase plenty of those drying cloths for cars in their auto section (they resemble camos). I placed one under each crisper and they absorb the water which freezes in them (and keeps out of your crispers). After a few days just remove, run under hot water, ring out and replace. Prepare to do that often until you fix this excuse of an appliance or replace it. I am going to junk this thing soon and replace with a Kenmore.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still dont work and repair man coming again tomorrow for the 4th time at a other service charge. Each time on returning service call one hundred thirty five dollars each. Dish washer wont fill & leaks... and fridge drain lines still clogged, fan wont work either in bottom of fridge compartment. Bottom deli drawers fill with water. This is been going on for several weeks now. Very poor customer service. Suggest any one check out other problems before you buy, dont just take my experience as judgment. Check out other also.

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

VERY disappointed with Samsung. We purchased all Samsung stainless steel appliances less than 4 years ago. ALL have had continuous problems. Fridge ice maker always jams up with ice and cracked the inside, Back panel of the fridge freezes up causing the fan to stop and have to unthaw entire fridge every time. (Bye bye to all your groceries while it takes all day to warm up). Dishwasher racks now need tie straps to hold them up as the brackets continuously crumble into pieces, and we have had to take off the front panel and fix electrical problems, door seal leaks and dishes are ALWAYS coming out dirty. Tried every brand of soap, jet dry, even rinsed dishes before they go in. We even have the one that is suppose to gar-borate your food, doesnt work! Samsung STOVE: electrical plug melted my toaster cord, glass top cracked on its on, Yes, Im very careful and it didnt have a scratch on it, ON ITS ON, while warming up, it cracked. Im very disappointed and hope NO ONE buys from them. What a waste of money when they cant even make it 4 years. And dont bother phoning into Samsung, They are absolutely no help if you are past 1 year warranty.

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didnt have the authority to promise to pay for anything. Never buy Samsung products. Theyre junk and the management are liars!

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!Updated on 12/28/2015: We found only two appliance technicians in our area who would work on a Samsung; one had to come 70 mi. one-way, and the other was Sears. The Sears technician quoted a price of nearly $900 to repair these two problems. We also bought a matching Samsung dishwasher, and although it works, it doesnt clean well, and the door gasket collects food debris and stinks. Since both are out of the warranty period, Samsung wont do anything. I will, though: Ill never buy a Samsung product again.

I bought this dishwasher from LOWES along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TVs were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didnt open and then it was not finishing the washing cycle. We then called LOWES and told them the problem and they said make sure its a real problem because if they call out a repair person and there is nothing wrong they would charge us.So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I cant afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.

I purchased a Samsung Model #RF30HBEDBSR/AA on 9/12/2015, it was delivered to my home 9/13/2015. The first issue I encountered was the second week of April (4/10/2016). I returned home from a 3-day family vacation and realized that my refrigerator and freezer were both not functioning. I called 1-800-726-7864 and spoke with Zakiya (Ticket #**). I informed her that my refrigerator & freezer both werent functioning and that Id discovered this when I returned home after a few days. On 4/11/16 at 2:45 CST I spoke to Cori & her supervisor, Hannah. I documented & reported to her that the food in my freezer was spoiled and I had a significant amount of food lost due to the refrigerator/freezer not working properly. Hannah told me to send my receipt for the food purchased that I was reporting as spoiled.Fast forward a few days to 4/14/2016 I spoke to representative Chin (Ticket #**). I asked how and where to send receipt for spoiled food. The address I was given Samsung Electronics of America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660. On 6/29/16 I spoke to Madylin (Employee # **). I was kept on hold for 45 minutes when Madylin returned I asked for a supervisor. I spoke to Supervisor Torie (Employee #**... this conversation was said to be recorded on their end). Torie told me that I was misinformed when I spoke to Hannah back on 4/11/16... My spoiled food WOULD NOT be covered. Tories tone was very condescending and not what I would expect from someone from a supervisory position. This has been an ongoing nightmare with terrible customer service from the supervisor(s) down to the customer service agents.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think its going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner. So I researched the problem and realized there are thousands of people with the same problem along with a class action lawsuit for the same issue Im having. Then someone mentioned the temperature not regulating properly. So I got a thermometer and seen that I have it set for 34 degrees and the temp inside was 20 to 44 degrees that I have seen with my own eyes. Over 40 degrees is unsafe for food. They are giving some people a horrible time getting a fix or even a refund. DONT BUY!!!!

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

Bought an expensive Samsung fridge! What a piece of crap! One year old - told the noises are normal! DON’T BUY SAMSUNG.

We purchased our Samsung RS261MDRS/XAA a Little less than 5 years ago. It has been a nightmare. The first week, we had to call the company because the refrigerator was not cooling properly. We had a technician come by to fix it. Perhaps it was a computer problem. The refrigerator would not cool properly, and the freezer would frost up. The very first years we had several people try to fix the freezing of the back panel problem. We have nursed it along, but less than 5 years of ownership, for the second or third time, we have had to move all of our food elsewhere to keep from losing it. The fan made a loud clatter, then nothing. Food kept getting warmer - who knows whats safe, so we had to throw it all away again! Samsung is over their head with refrigerators- cell phones, not so much. Buy at your own risk.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

We purchased the microwave on 5/2016 from Best Buy. 7/2016 microwave filter began to pop out randomly once hitting me on my chest, then buttons were pressed on their own as if we had a ghost. Fan turns its self on, the light goes on by itself, a code came on (Samsung comp said disconnect and connect again - WHAT!!!). Geek Squad came and changed the board panel, filter panel, door. Called Samsung company, they sent a tech who changed the SAME thing. The company refused to replace the microwave. Once all was replaced the microwave worked for 1 mo and began to malfunction once more. Now the microwave freezes, we can not press any button on the door, the microwave turns off as if it was unplugged plus all the other things that were wrong with the microwave.I have asked to speak with the manager and all I ever get told is the microwave will be replaced if the SAMSUNG tech recommends it. Hello they work for Samsung it will not get recommended. Well the tech came today. Recommendations replace the door again. Really. That will be the 3rd time. The stove it takes a long time igniting. I was told not to cook with flour (I do not cook with flour). The fridge the ice dispenser it is very small you are lucky if you get 4 cups with ice. Icemaker sweats and drips water inside the fridge. This was the first time we purchased Samsung appliances, and it will be the last one. I should of bought Viking/Frigidaire appliances. DO NOT PURCHASE SAMSUNG APPLIANCE. They are the worst.

FTQ353IWUX - There is a major defect in these appliances due to a combination of factors. First: all the wiring near the oven upper element is exposed to extreme heat that has damaged all the wiring plastic insulation by drying it, severely causing cracks that have exposed the bare wires. This may be contributing to the frequent cases of fire since arcs may be happening. Also, at the main board, the plug that controls the broiler temp. settings is prone to sticking and overheating, causing it to catch fire. Amazing some appliance like this has not been recalled by the government. Everyone should unplug these units and remove the back cover to visually inspect the wiring insulation near the fans. All these wires are going to show damage, cracks and longitudinal fissures exposing the wires.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

We purchased the 4 door Samsung French Door refrigerator with the Flex Zone drawer 2 years ago. Just before the 2 year mark the ice maker stopped working. We had someone come out to replace the ice maker, but found out it wasnt really the ice maker. There was a hole in the Freon line which caused the ice maker to stop working. Once the ice maker was defrosted all the Freon ran out smelling up our house & making the whole refrigerator useless. Every day for 6 weeks I called the customer service at Samsung. Not ONE person cared about us having no refrigerator. They didnt apologize or express sympathy. It was the most frustrating experience. Finally after 4 weeks they agreed verbally to give us a full refund. They wouldnt put the $ amount in writing & it took another 2 weeks for us to receive the check. We were told by a repairman to not buy Samsung appliances & we took that advice & purchased a Whirlpool. So far so good!

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

We have had our refrigerator for about 3 years, thank goodness we bought the extended warranty, when we started having problems it freezing up behind the back panel of the refrigerator. Also the temperature and humidity was good. The repairman came out 3 times, each time we had to empty the refrigerator let it thaw (actually, we couldnt store a lot in it because it wasnt cool enough). Finally Samsung wanted the repairman to film himself using this specific tool unclog a line, after a week they could not find the tool. According to the repairman this is a known problem for the Samsung refrigerators. Finally of weeks not being able to use the refrigerator, we got a replacement check. I love the design of the refrigerator but dont ever want to deal with this again. Now I am trying to figure out what brand to buy. I think they all have problems.

The electric stove looked nice 2 years ago when I bought it. Black and stainless steel. Never buy this junk again. Oven made a pop sound and now wont heat past 150??? Its toast after 2 years! Their dishwasher at least lasted 3 years??? Ill never buy Samsung, ever. Their CEO, should be in prison for life without parole for fraud products???

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

We just bought (September 2019 ) a 23 cu ft Samsung Model RF23R6201. The freezer operates at 15 degrees Fahrenheit higher temperature than it should!It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and supposedly fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

We purchased our Samsung fridge a little over a year ago and about 6 months into having it I lifted the little tray where the water and ice are located and found that it had rusted! The rust has continually grown out onto the fridge door causing the paint to chip off and leave sharp metal for my children to injure themselves. I have contacted Samsung and because this is a Cosmetic defect they will not do anything to fix it. It is beyond frustrating that you pay a large amount of money for something and it is not up to the standards that it is advertised. I have always purchased Samsung products but I will say this was our last. They have lost a Samsung customer for life.

I had my Samsung French Door refrigerator for approx. 5 years and the same thing. First the handle came off on the freezer. The digital panel went out 3 times. Now it leaks water and does not cool or freeze. Its not under warranty anymore. I called a technician and they state it needs Freon but from what I understand this appliance is supposed to have a closed system. From this point, I refuse to buy anything else Samsung. There should be a class action lawsuit. This is 1800 dollars gone to waste. We had a Kenmore for 20+ years that never leaked or needed Freon and we got rid of it to upgrade.

Purchase a Samsung electric range May 2014, used the steam clean option on the stove - the blue surface in the bottom of the stove started chipping. When I called Samsung about the problem I was told if was cosmetic damage and its not covered by Samsung warranty. I asked to speak to a supervisor - was told someone would call me back within 24 hours. I have not received that call as of March 16 2015. I also purchased the entire kitchen package - started hearing a lot noise coming from the back of my French door refrigerator. I was told that they could not set up an appointment for a repair man to come out to check the refrigerator. The noise started 4 months after I purchased the refrigerator. Samsung does not want to fix or take back their defected products. Im going to get my attorney involved with this situation to see if he can put a fire under Samsung.

Purchased a 32 SS refrigerator and a 5 year extended warranty. The door on the refrigerator is starting to rust. Had the repair company look at and sent in pictures to have them tell me its cosmetic. SS is not going to rust, unless if is defective materials. Called Samsung to get nowhere with them. My opinion is NOT to buy from Lowes or ANY Samsung products (especially with all their recalls because of defects).

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

My home burned in 2014. On purchasing a new home, I chose Samsung appliances, including the range - a 4 burner gas model with a grill in the center. It also has a food warmer. After 6 years of use, I have had no problems and very much enjoy cooking on this range.

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!

I purchased all new appliances for my kitchen about 5 years ago and chose Samsung. That was a huge mistake. I had to replace the microwave after about 3 years. The refrigerator is now the thorn in my side. About every 60 to 90 days I am having to turn it off and completely defrost it due to freezing around the fan. This has been a horrible experience and I will never buy another Samsung appliance. Reading all the reviews online it appears this is a huge problem nationwide. There should be a recall on all of these refrigerators. I am very unhappy customer.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!