Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowes in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem. Apparently, theres a problem with the coil in the twin cooling area that heats up any ice build-up (Im not mechanic/engineer, so Im explaining as simplified as I can). We emptied the refrigerator and he opened up the twin cooler. There was so much ice build up inside and the motor was frozen solid! No wonder it quit cooling! This is not covered under warranty (ours had expired anyway, though we bought an extended warranty). Using a blow dryer, he patiently thawed out the area and the tube and inserted a copper wire (that the YouTube video said would fix the problem). When he put all the parts back in, the motor started up again! Lets just hope this fix is what the YouTuber swears works. I sure hope so, or were going to have bought another refrigerator. Im happy with our Samsung laptops and TVs, but never again would I buy a Samsung refrigerator! Ill try and update if this is a permanent fix, but its worth a try.

Poor Samsung customer service! My dishwasher was broken after using it for second time. Fine! A technician came and reported it as an unrepairable issue in Jul. Then, it took 2 MONTHS to get replace approval! However, I got a call from Samsung after confirming with me to replace a new unit in Sep, said there is no available inventory near my area (Baltimore, MD), We (Samsung) are gonna refund you the dishwasher. So far (Oct), the case is still pending, the broken dishwasher is still in my kitchen! Never and ever buy Samsung products!!! Terrible customer service!!! Poor internal communication!!! Im running out of my patience!!!

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them. They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere. I then called back 3/29/2020 and of course was told that that deal didnt exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue whats really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LGs when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

My husband and I purchase a Samsung (NE59J630SG/AA) electric range on 3/19/2016. My complaint is the the front left burner had formed an air bubble. I called Samsung customer service and was told they will send someone out to look and take pictures and get back with me with their solution to my situation. I received a phone call telling me that our electric range is not covered under the 1 year warranty because it is a cosmetic problem even though we only had it less than three months. Needless to say if I had to do over again I WILL NOT be buying any major appliances from Samsung.

We purchased a Model DW80J3020US Dishwasher from Lowes December 30, 2015. This dishwasher did not clean the dishes as well as our old Kenmore which was 11 years old. On May 8, 2016 the dishwasher quit working completely (no power on light). I telephoned Samsung support and was advised that a local repair shop would contact us within 24 - 48 hrs. We did not receive any contact and when I called Samsung back on May 11, 2016 they informed me that a company known as Precision Television at 800 603-2433 would set an appointment for repair. I phoned Precision Television and they informed me that they DID NOT SERVICE SAMSUNG DISHWASHERS. I telephoned Samsung again and was told that Precision Television (aka Precision Services) was the company that was going to service our dishwasher. Another contact to Precision Television proved useless and they again informed me that they had no technician for service calls and did not service Samsung dishwashers! Two more calls to Samsung (the last call was May 13, 2016) resulted in the representative telling me that another repair service, Lehmans Appliance would take care of the service. It has been 5 days since the service order was referred to Lehmans Appliance and they have not called me and have not answered 6 messages that I left. I have to assume that Samsung does not honor their warranty.

I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didnt get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also dont buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

I have this fridge for 1.5 years. Love the size, but milk is always going sour before the expiry date; cheese molding; and leftovers didnt last. Rationalized all these things - must be leaving the milk out too long, must have dirty kids hands touching the cheese, etc. Because the digital temperature reading said it was 34 deg in the fridge, it must be accurate right? Wrong! Verification by 3 separate mercury and digital thermometers show that the fridge compartment temp runs 40-50 deg and thats in winter (wonder how warm it had been running last summer!). This is everywhere in the fridge compartment, top shelf, bottom shelf, door, right next to the ice maker, etc. I cannot find any place in the fridge that runs less than 40 degrees. In hindsight, no wonder food was spoiling! The fridge programming will not allow the temperature to be set any lower than 34F. Service technician has replaced the main control board and the digital touch screen assembly. Have not resolved the problem. I phoned Samsung customer support and was only told that since the factory warranty is expired, they can and will do nothing. Suspecting a design flaw that they are aware of. I will update if ever fixed. Freezer and flex-drawer hold reasonable to programmed temperature (generally 2-6 degrees above programmed temp, sometimes 10 degrees higher), but those compartments have larger programming range. Can program the freezer to -8 and the flex-drawer to 29, so even if they run higher than programmed, it is OK for food storage. But even with fridge set as low as it will go (34), it still is too warm for safe food storage.

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

When we built our new house we decided to buy Samsung products at Sears. The first Samsung Fridge that we bought quit on the first day. This should have spoken volumes to us but we were too excited. The fridge was promptly replaced. We have had nothing but trouble with the fridge. Every 3 weeks we have to remove a significant amount of water from underneath the deli tray. Our ice maker will occasionally work and we cannot up or lower temperatures as the temp controls no longer work. Our strong recommendation if you are in the market for new appliances, especially a fridge, DONT buy Samsung. Youre simply buying JUNK that will be nothing but a headache for you!

My dishwasher looks nice. It does a good job of cleaning but runs a long time. The size is good but seems very dark inside. We had a problem with it the first year and Samsung did fix it but a year later the same problem. They paid for the parts but we had to pay for the repair. This was the same problem that we had with it the first time. Wish I had bought another KitchenAid.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

Purchased my Samsung electric range in January of 2015. It has been a year and a half, and the Samsung silver letters located right under the panel that contains the clock, baking settings, and so forth have peeled completely off, the white circles on top of the range that denote where to place the pan/pot are fading. I also noticed that the small black circles that indicate if it is, for example, front right or front left on the range are fading and the black lines around the knobs are fading as well. I was very excited to get this new appliance, and have tried to keep the stovetop as clean as possible. I have only used recommended cleaners for this kind of range, Needless to say, I now have permanent burn spots and I cannot get rid of them. When I clean now, I have to be extremely careful. Im afraid that the fading will continue and my range that is less than two years old will look like its 10 years old. Highly disappointed and will probably not buy a Samsung range again.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and its a known issue so we are out of luck? That is poor support of the product by Samsung.

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

I have purchased Samsung microwave oven model CE1031LATB, S/n 12147DBP901804V. When I use it after few seconds SE error is displayed in panel, sound beep also comes & it stops working. Display SE continues. Samsung Service center was contacted, they visited & said that front panel will be changed on payment (+ Service charge) basis. I agreed. Later Samsung center informed that the required parts are not available. Please advise, what should I do?

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **

My refrigerator stopped working 10 back. The incompetent engineers could not replace compressor which is under warranty past 10 days. They recorded computer systems with lies to fool the system to avoid create alert on incomplete service request. In my case they falsely written that the refrigerator is repaired as the information is not accessible to customer and however repeated inquiry revealed the secret of their mischief. I am still struggling to get the refrigerator repaired or replaced. You know without refrigerator you cant keep vegetables milk out for 10 days. Beware of Samsung refrigerator and avoid future disappointment. Hopefully it would help at least one more customer that could be you. God bless customer from Samsung.

We spent a lot of money for this and it hasnt been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasnt rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.

Our Samsung RF26HFENDSR/AA French door with lower pull out freezer has repeatedly iced up around the fan, the coil and the vegetable/fruit drawers. I have replaced the tab that keeps the drain for the coil from freezing up and ensured that the drains were patent. I also checked to see that the fan was working...But it froze up again within two weeks. On review of literature, it may be that the heater is shot. There have been so many issues with this online, it would appear that this is a major design flaw. Samsung should address this and help the public out.. Trying to get help online from Samsung is very poor. I have multiple Samsung appliances, phones, watches, etc and if this is the way they are dealing with the public, they have lost me as a customer!

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

We bought Samsung microwave, to go along with all other Samsung appliances. We paid several hundred dollars for unit, and have been highly disappointed. Without warning, microwave stopped working entirely. We had all breakers tested to ensure the issue was in fact the microwave. Then, called Samsung Support. When we were told this wouldnt be covered by warranty *though they werent sure what the problem was, and advised we would need to schedule service.An appliance that you pay good money for, should continue working - and if it doesnt, it should be considered faulty by the manufacturer. Forgive me for not wanting to pay Samsung any more money for selling a bad product, being less than helpful, and no guarantee that even if they fix the unit, that we wont continue to have problems.Additional side notes: We used this microwave minimally, always kept it clean, and even advised Samsung Support that we just needed them to provide us a website - in order for us to refer to make the repair ourselves. Avoid the hours of wasted time if youve had your microwave over a year. And, in hopes you havent already bought a Samsung unit, read reviews of other manufacturers and the way they handle complaints, before making an investment. Had we done that, we wouldnt be shelling out hundreds of dollars for a replacement - our savings for Christmas gifts will now be covering malfunctions of something that is less than 2.5 years old. Thank you for your time.

Microwave broke under warranty (4 months old). Called Samsung and they dispatched local appliance technicians. The local technicians indicated they cannot repair the microwave and requested the microwave be replaced. The Samsung customer service center responded they will not replace the microwave. Samsungs response is to keep sending replacement parts to try. In some cases Samsung has sent the same part twice. At this point my microwave has been under repair for 6+ weeks and no resolution. Samsung has absolutely terrible respect for their clients or the advice of the service technicians. Even if repaired I worry about the safety of the product post repair as I have seen reports on this site of Samsung microwaves catching fire. Terrible service from Samsung in respecting their product warranty. Do yourself a favor and purchase another brand of appliance.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him why does the fridge when its turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did? He said thats the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. Im tired of import cheap ** products!!! Now its time for a new fridge. What a waste of money. Thanks Samsuck.

I purchased a Samsung refrigerator approximately 3 years ago. The refrigerator started making a loud noise and would stop when the door was opened. The noise would start again when the door was closed. I googled the problem and discovered many other Samsung refrigerators had done the same thing. The solution was to unplug it and defrost the freezer. So I do that about once a month. Now the entire refrigerator has started to freeze up and the ice maker has stopped working. I will NEVER purchase a Samsung product again. And I would recommend that you not buy a Samsung refrigerator. I spent $2100 on mine. Not worth the money.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

Just like many others my refrigerator started having defrost issues and not keeping proper temperature after 18 months. $2200 Fridge and Samsung says there is nothing they can do. I’m joining the class action suit that has already been started. Thousands of people have this same issue. DO NOT BUY SAMSUNG.

Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries this garbage, they are going to ruin their own reputation with this crap in their stores. Samsung creates crap appliances, crap. We have had a repairman out to fix the fan. He spent hours defrosting it, did nothing in the end, and charged over $200. The fan is already a few weeks later buzzing so loudly and is frozen up, again. (Told that this is pretty typical)After emailing the repairman multiple times, calling and getting a voicemail that is just random talking and not an actual voicemail message, the voicemail was full. We called Samsung directly after this experience and they advised we get in contact with the repairman to resolve the problem. THANKS. We are out of warranty of course, so they do nothing. Absolutely nothing. We accelerated to the manager or whatever who was a woman in a call center out of the Dominican Republic. She had no advice other than to call another repairman. I will never buy Samsung anything ever again, I will not say good things about them, and I will tell anyone and everyone I know to never ever buy Samsung appliances. NEVER.Original Review: I am so displeased with EVERY Samsung appliances we purchased. The fridge being the absolute worst, it’s been just barely a year and we already have a fan blown, not creating ice and who knows what that loud buzzing was that has quit working. They look great but they are not worth the price paid. Don’t bother, get the brands who know what they are doing.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

This is the very first consumer product review I have ever written. This is the worst experience with a new appliance I have ever experienced. The unit was loud from the start, did not clean the dishes, the rollers came off right away and now there is an error code that caused the dishwasher to stop completely. An overpriced, poor performing appliance. Do not buy.

I have had issues with my icemaker since the day the warranty expired. Note that we are only talking a 1 year warranty! The on-line blogs all indicate that Samsung knows they made a poor quality product. I have a home appliance repair service that I pay a monthly fee for and they also acknowledge that people are having problems with the Samsung refrigerators all over the metro where I live. When I call into Samsung to have them do the right thing and replace a $110 part they simply indicate that the product is out of warranty. If you dont want to end up in my frustrated shoes dont ever buy a Samsung refrigerator.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

Unless you enjoy taking your fridge apart for a couple days on a routine basis to remove a back inner panel, defrost the inner workings, and then it all back together again, I do not recommend this product. Weve taken it apart at least six times in the last three years. It is poorly designed. There is a clip that is supposed to help keep an evaporator drain defrosted, but it is too short. The drain freezes up, the ice backs up, goes all throughout the cooling coils, up into the wires and fan--all frozen into one solid block. I finally found a replacement clip that is longer. It is supposed to be here tomorrow--until then I have the fridge. This problem is well documented throughout the internet and this should be fixed by warranty. Its ridiculous and has soured me on Samsung entirely.

My Samsung refrigerator is defective and will not make ice, and when it does I found plastic pieces in my ice. It also has issues with the interior being 42-45 when set at 37. Do not buy a Samsung refrigerator!!!

DMT300RFW - I purchased this dishwasher in May 2013. In the time since then, it has been inoperable for about 20% of the time. It kept giving heat sensor errors. After three heaters replaced and one harness, I am now being told that they cant fix it. Really a bad product.

I bought a Samsung MODEL NUMBER RF 263 BEAEWW about 28 months ago and the ice maker freezes up a lot and I have to get a hairdryer to unfreeze the ice maker every so often. Also, the ice maker makes a lot of noise. I think it has something to do with the tub that the ice falls down in maybe to thin or something because it makes lot of noise when it drops down that bucket. Total Capacity 24.6 cu. ft. Refrigerator Capacity 16.6 cu. ft. Freezer Capacity 8 cu. ft.

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

When we moved from a townhouse to a condo we purchased all new appliances, one of which was a Samsung induction range. The range was delivered in August 2016 and we finally had it removed in December 2016. Over that time we had to have three on site repair visits and would have had to have a fourth if the unit had not been removed. The stove top worked fine until one day we heard a loud pop and a fuse blew. Two of the burners had to be replaced. The oven was a disaster. It did not work more often than it actually worked. Most often what would happen is that we would put something in the oven and then the control panel at the front of the stove would stop working. No amount of touching of buttons would make the thing work.We ended up throwing out more food than we actually were able to cook. Samsung service is terrible. They insist on starting any conversation with a web chat. Then you need to call an 800 number to get a repair scheduled. Then you need to work with the repair company. Everyone points fingers at everyone else. Finally we had to get the store that we purchased the unit from to work with the Samsung rep who finally agreed to replace the unit (with another brand). I would not recommend a Samsung range.

Just got the dreaded SE error code. I tried powering off, resetting with the clear/start hold and nothing. I called Samsung and got the traditional response, We can set up a maintenance appointment which will cost you ... No thanks, I would love to be part of a class action. This does seem senseless since they have been aware of this problem. The fix is about as much as the microwave. Ugh!

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

DO NOT BUY! DO NOT BUY! FOR THE LOVE OF GOD, DO NOT BUY THIS DISHWASHER! My wife and I purchased this dishwasher in February 2014. It lured us in with its beautiful looks and promise of quiet operation. For nine months this dishwasher worked flawlessly. It cleaned our dishes well and you could never tell this thing was in operation when it was running. During the first week of November we got an LE code and the dishwasher shut down. The manual told us to cut the power to it and call Samsung for service. It took two weeks to get a technician to our house and he had to order a new control module and a new leak sensor. Apparently LE is the fault code for leak. When the Technician replaced these items the machine started working again. Two days before Thanksgiving the dishwasher stopped working again and was flashing the LE code again. This time it took almost a month for the Technician to get to our house and he couldnt find the leak so he ordered an entire Sump Assembly since Samsung told him this is the only other thing that could be wrong. Christmas Eve, the technician came out and replaced the Sump Assembly and got the machine running again. On New years day, a week after the repair, our dishwasher stopped working again and was displaying this dreaded LE code again. I immediate called Samsung and they scheduled the repair man to arrive for another repair today but the machine started working again yesterday (assuming the water leak dried up) and the repair tech called Samsung to explain to them the situation. Samsung told the repair tech since he couldnt recreate the problem theyre not going to recognize there was a problem and they were not going to pay for the service call. Even the repairman was disgusted with this and called his supervisor to explain the situation and jumped through hoops to find a way to keep us from paying for the service call. He even called the store we bought the machine from and explained the situation to them which lead to the store telling me to bring this piece of junk in to them tomorrow and theyll give me a new machine of equal value and different brand name.I went online and entered the model number of this dishwasher in google and I am in shock from the amount of complaints I see about this dishwasher and theyre all the same complaint. That LE code and the inability to get it fixed and Samsung refusing to do anything more than toss new parts at it. This dishwasher is in need to be recalled but Samsung will not acknowledge it. PEOPLE PLEASE!!! DO NOT BUY THIS DISHWASHER! There needs to be a class action lawsuit brought up against this company. Also everyone that has been ripped off by this company needs to simply contact the Federal Trade Commission and make them aware of this Samsung sponsored con game being ran on American consumers.

We love the fridge, just not the ice maker. We have had the fridge for over 2 yrs now but in the past 6 months we have had to defrost it about 3 times. Getting a bit ridiculous! We also have water that runs down to the freezer and is freezing under the bottom tray. We paid way too much to deal with a problem like this. We would love a solution!

I purchased Samsung dishwasher dw80f600uts as part of a package. Totally satisfied with everything but dishwasher which is embarrassing smelly. Ive tried everything and finally after 4 MONTHS DECIDED to call the company and asked to switch out the unit. Three people basically said NO and it was a maintenance issue. This is definitely a DEFECT on Samsung. Ive gone to the executive office where I spoke with Brandy who said, Sorry, nothing we can do.

I bought my Samsung Dishwasher because I thought I saw reviews that it was a good choice. Cant trust all those reviews as this dishwasher lasted less than 2 years. The cost to repair was more than what I paid for the dishwasher in the first place. I have never owned a dishwasher with such poor lasting ability. I will never purchase another Samsung appliance again. SHAME on Samsung for such a bad product. I should get at least 5-10 years out of it. They dont even have enough confidence in their product to offer more than the standard 1 year warranty. I am just so disgusted right now. I dont know what to do.

Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure: 1. Unscrew the 2 top vent screws and slide to the left. 2. Take out the top control module screw and gently remove, watching out for the tabs on the bottom. 3. There are 6 wiring connections that pull away very easily. Mark them if you need to.4. Put everything back and youre done. Working great! So far.This was way easier than I thought. Also, I contacted Consumer Reports and they provided info for filing formal complaints with various agencies. But they must be listening because Samsung is no longer in their OTR recommended list.

A piece of the coating on my 8 month old gas stove broke off when lifting a grate. The grate did not even cover that section. The piece was over an inch wide and about 1/4 inch deep. Samsung refuses to replace the top section calling it cosmetic. I am appalled. I bought 4 Samsung appliances at the same time and have had to have 2 service calls on the dishwasher and it still doesnt clean the dishes. Now to have the stove top crack and not be repaired. I would never buy another Samsung piece of equipment.

Whenever I grill, broil, bake, meat or fowl on opening the oven door a huge cloud of smoke and fat hits me in the face stinging both my eyes and face. If anyone else has this problem please let me know as dealer (trail) and Samsung tell me nothing is wrong.

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

Wow. Look at all these reviews. Same **, different user. I have the same microwave that everyone is complaining about here. This microwave has always been noisy (really noisy) and the keypad hard to use. We bought it to replace a Kenmore microwave that was over 20 years old (like our fridge), but still working. Now, we are getting the common SE problem; no amount of beating, unplugging, cursing, or other trickery will coax it into working. I went with this one because it looked great with our Frigidaire cooktop and oven, and I did not care for the styling of the Frigidaire micro. What a crock! Appliances should last. The oven that gave up and had to be replaced was a Magic Chef from 1966. Show me an appliance from a contemporary manufacturer that lasts over 50 years these days. Not gonna happen. I did expect to get more than 2 years out of a $300 microwave, however. I lust the Samsung fridges, but I will have to get over it and see if Kenmore can provide one with the same features when I need that, because I will not be getting a Samsung. I have a phone (4 years old) that will need replacing soon, and the iPhone is looking pretty good. Now, I’m glad we went with another manufacturer for the recently purchased TV, judging from the tales of customer service listed on the site. We will try the panel repair tonight, but I am sure the Magnetron will bite it soon, according to the others. So it will be a matter of time before I have to purchase another microwave, not a Samsung this time, no matter how sexy it is.

One year ten days dishwasher sensors gone - cost $300. Dishwasher cost $699. If you fill plates as they advertise they dont clean good.

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had no cooling problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and thats exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but youre on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.Just an addendum: A family member bought a 52 Samsung LED TV 3 years ago and now the TV is developing dead pixels in the middle of the screen. This is obviously a Samsung problem but they have no solution to the problem and wont offer one other than a new $800 screen. The end of story - buy a Samsung product if you want but dont say you werent warned of the major customer service deficiencies this company exhibits.

I purchased a gas range on 1/1/2019 and paid $721 for it and that does not include the delivery, install and 3 year extended warranty. I have had a problem obtaining proper temperature since beginning. A service person came out and said there was nothing he could do and I could just change the temperature on my own. I believe the oven bake temp is correct after using the instructions in manual, but the convection oven temp is still about 25-50 degrees off. There is no way to adjust that. I filed another complaint after serviceman and just got a call from Samsung that it is my fault and there is nothing they can do. I got this stove mainly because it was a Samsung and it has a convection bake feature. Now I will not be able to use convection unless I want burnt or undercooked food. I am so angry. I have a Samsung phone, Samsung washer and dryer and a Samsung microwave. Never again. I will never buy Samsung nor will I ever recommend anyone else I know to make the same mistake.

Own a French door Samsung Fridge and water accumulates and freezes at bottom of fridge. Have to empty the fridge, take back panel out and thaw out drain line which will probably freeze again shortly. Sears, where the fridge was bought, claim to have never heard of problem however internet is full of complaints and there are several Youtube videos in how to fix problem. Had issues with brand new unlocked Samsung phone and after spending hours writing Emails and calling service center went out and bought Motorola phone. Samsung service is pathetic and will NEVER buy another Samsung product as long as I live. I have since bought a TV, a tablet, two phones, a dishwasher, washer and dryer all brands other than Samsung. How a company can be so arrogant and probably successful is beyond me. I asked clerk to speak to a superior and she said that she did not report to anyone and was given email for headquarters. Receive same form email back, total waste of time. Spent two hours to repair fridge, threw out food and if it freezes again I will cut my losses and buy a new one (this one was $2K).

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

I am not the type to write reviews and complain about products but Samsung has gone beyond my limits with bad products and customer service. I replaced my kitchen appliances with Samsung stainless appliances. My microwave broke and I repaired it once, it was out of warranty and I replaced (less than 2 years old). My oven was heating correctly and now wont heat at all. I looked up the code to troubleshoot (E08) and found it was a common problem with Samsung oven. I called Samsung and was on the phone for 2 hours with no assistance. I contacted Lowes and they were not helpful either. I have an oven that doesnt work- Samsung and Lowes have offered no assistance. I think Samsung believes in purchasing another one. I do not feel like they made a quality product or help consumers to correct issues that were at fault with manufacturer. Very displeased with entire situation, it also takes a lot of time to call and be on hold for hours. I will never purchase Samsung product again.

I bought a Samsung Appliance Package from Home Depot. Dishwasher - junk - replaced after 6 months with KitchenAid. Refrigerator ice maker freezes up multiple times. Repair dude comes out, defrosts, mumbles something about airleak, put caulk in. Ice maker still freezes up. Notice that ice is coming out of back panel. Force defrost - nope. Repair dude again - removes all shelves and pulls back panel - block of ice. Informs me that this model has icing up issues. Multiple ice maker freezes ups and rear panel freeze up over the following year. Finally had enough and ordered LG which is awesome. The most sad part is Home Depot charged me $25.00 to make this defective junkbox away.

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Dont buy Samsung! I will not buy another Samsung product - phone, etc. Dont even get me going about my Omnia Phone either.

I bought a Samsung 4 door convertible refrigerator 3 years ago. Several months ago the top refrigerator compartment was no longer cooling. I visited the Samsung website and created a service ticket. Within a couple days I had a Samsung technician at my home to diagnose and repair my refrigerator. After 15 minutes the tech informed me that my refrigerator was unrepairable. The technician said my refrigerator had a 5 yr warranty on the closed system and he would upload pictures and his report to my service ticket and I should expect a call from Samsung within a couple days.Following two weeks, numerous phone calls, and hours on hold I received an offer from Samsung to buy my refrigerator back for the purchase price plus tax. At this point I was relatively satisfied even though my family had been without a refrigerator for over two weeks. That was 5 weeks ago and still no check and no resolution in sight. I have contacted Samsung numerous times and all I get is excuses and runaround. I had read numerous complaints about Samsungs poor customer service, but I was willing to give them the benefit of the doubt; they have failed me. Needless to say there will never be another Samsung product in this house. Appliance buyers beware.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

Good day, I am writing to you today in regards to an ongoing issue that I have been having with my fridge and the lack of customer service I have been receiving from Samsung. My transaction # **. My fridge was bought in 2012 and I have been having major issues with it since 2014. In 2014 I had to replace the main board because it completely shut down. A few months later, it started making loud noises and leaking from the bottom. As I had just spent $1,100 on the fridge in 2012 and another $425 in 2014 including parts and labor, I was hoping these issues were manageable. Recently it has not been cooling properly and I have lost a lot of food. I have been in contact with numerous departments within Samsung in the past couple of weeks and I did manage to get someone have a Samsung-approved company come out and diagnose it at no charge. When the company came out, they determined that the fridge needed 6 parts and the total including labor would be $628. I am extremely frustrated and disappointed with this issue as Samsung is supposed to be of high quality and should stand behind their products. I understand that my product is out of the 1 year warranty but lets be honest, Im looking at having to spend a total of over $1000 in less than 5 years on what is supposed to be a quality product. I am seeking help from Samsung in the cost of fixing my fridge and they all say that there is absolutely nothing they can do for me. I am a loyal Samsung customer with my fridge, washer, TV, Blu-ray and cell phones being Samsung. I am in desperate need of help as soon as possible as I have 2 disabled people that have meds that have to be refrigerated and a 2-year old.

In May, 2016 we purchased a Samsung Microwave Model # ME16H702SES/A... and the rest of the number is not visible due to the fire which burned off the serial number and part of the model number. I suspect the fire started due to electrical arcing between the microwave housing and the door, because I had that on another model six years ago, and the arcing started while the unit was not being used. The fire started in October 2016 and we contacted Home Depot Canada, the vendor. They took the information and said someone from Samsung would be coming to look at the damage and by the middle of November 2016 no one had come. We called Home Depot again and they told us to contact Samsung Canada for help. We did so, and on December 2, 2016 we received an email from Meyson **, asking us for a copy of the store receipt and photographs of the damaged area. On December 14 I sent the photographs, also asking him to confirm the receipt of the information. He replied the same day stating he had not received the photographs, I sent them again the same day, both times I sent them, there was no negative feedback from the email system, and this indicates the emails had gone through. On December 23 I had not received a reply from Meyson ** so I emailed him again indicating the length of time it was taking to acknowledge and repair this product, and heard nothing from him.December 27, I called the Samsung Canada Specialty Group (where Meyson ** works) and he wasnt available so we described the problem to another support person, they said in order to help us they required an order number. Obviously they didnt know the difference between an order number and a ticket number. After 30-35 minutes on the phone with a few individuals, it was useless going forward. We called Home Depot again asking for the appliance rep in the store where we purchased the unit and he was on vacation. At this point there is little use in pursuing this through the Customer Support area so we will file an incident with the Better Business Bureau and the CSA Group since we have had more success with the CSA in the past than the vendor.

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

RF266ABRSXAA French Door Refrigerator - We paid good money for what we thought was a high-end appliance. The refrigerator quit cooling and iced up. We called Samsung and were told since it was out of warranty, to have a local service tech take care of it. $350 and two weeks waiting on parts, it still has the same problem. Now they say its the computer and control panel... $450 to fix and no guarantee that will take care of it. Samsung has climbed to the top of my Do Not Buy list!

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

We purchased a bottom freezer side by side Samsung three years ago. Currently on third ice maker which leaks water everywhere. Current fix for this is $600 to correct their bad engineering. This on top of $250 to fix the defrost drain which freezes and spills all of the defrost in the refrigeration area. Obviously this is an engineering piece of crap. Only here to warn people. All appliances have issues but this is absolutely the worst appliance ever created. Overpriced, poorly engineered and nothing special that cant be found on a less expensive model. AVOID this brand at your own peril!

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

I agree with others, file a class action lawsuit. Tabs break off, error reading code. Went thru Samsung... nightmare. I love how quiet it is, reason we bought it, but dirty glasses and dishes and the rotten smell is bad. Have to clean the seals by the door, disgusting!!!!!

I purchased a counter depth Samsung refrigerator. At just over a year old and now out of warranty, the ice maker dies. Close to $500.00 to replace. What happened to dependability or building something that lasts? Or workmanship? What a ripoff. Very disappointed.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

We have had our stove oven and microwave combo since January 2015. And in that short time our oven has broken 2 times and microwave just broke! It’s less than 3 years old!!! What happened to those stove and ovens we had for 8-10 years before they showed any distress?!! The numbers and info on the stove wiped off years ago, and now we GUESS what burner we are using and at what temp. Worst brand ever! Worst stove set we ever bought! Wish we did our homework and seen these bad reviews first.

I purchased this about 16 months ago. Loved the ability to make it into 2 ovens. Unfortunately even though its a self cleaning oven it got too hot when it cleaned the oven and fried the electronic board, so I paid 475.00 to fix a almost new stove. Sounds like over heating stoves and phones is a major problem for Samsung.

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!