I give Samsung a one star simply because there isnt a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home. The Samsung refrigerator worked great all of maybe 6 months and the icemaker stopped working. I replaced it and the replacement worked maybe two months and it quit. I replaced that one and the third one worked less than a year and it then quit so I purchased a countertop icemaker and gave up on having one in the refrigerator. Then shortly after the third icemaker stopped it started pooling water under the deli tray that would run out and puddle on the floor. Shortly after that it started making a noise which was the fan hitting build up ice accumulating near the fan. I had to take the refrigerator apart and clear the ice. A short while later it froze up again and this time it burn up the fan motor because the ice also froze the fan. I ordered the parts, put it back together and less than two months later the freezer stopped working. All of these issues were not covered by warranty. When the freezer stopped I fixed it by replacing it with a new refrigerator/freezer.The Samsung glass top stove, I have had to replace the glass top cause the original one busted. It busted after cooking a meal and the repairman advised me the top had an air bubble and as it was cooling off the bubble caused the glass to bust. The dishwasher I have had to pull out three times and replace parts in it. IF YOU WANT QUALITY STAY AWAY FROM SAMSUNG TRASH.

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

I bought model RF217ACPN./XAA (freezer drawer on bottom, french door refrig on top) and it died in less than a year.... Drawers filled with water and starts making this horrible sound non-stop. Samsung has sent people here FOUR TIMES and the issue persists. After HOURS of phone calls/complaints/pleads with them to get people out to fix it, they kept saying we are now out of warranty, even though the issue has never been fixed since day one.... Finally, they sent out a tech who said it can not be fixed but I am now in limbo waiting for a replacement or buy back... They are trying to wear me down but they have picked the wrong person as I will move hell and high water for justice... We were so happy when we bought our first new fridge, and it didnt last a year and all the time and days off of work for technicians to come out and it STILL isnt fixed. Nobody has time to deal with this every few months and no one has an extra 2,000 to buy a new fridge a year after buying the 1st one. There has to be lemon laws about this and I am shocked to see how many people have the same experience. I found a class action suit everyone should look into. Even if your model is not listed, sign up... If it falls through, we should start a new one because there are too many similar stories here of people getting ripped off by Samsung! I urge you to never give up and fight for what is right... People shouldnt lose their hard earned money on a product that doesnt work!

Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they cant take the unit out so they cant check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

Purchased full kitchen suite August 2016. The only unit we havent had to have repairs on is the range. The refrigerator is the worst of all. On our third repair the unit doesnt defrost properly which causes ice build up and the fan motor freezes. This in turn causes the unit to run at 50 degrees F. So not only are we several hundred into repairs were out several hundred in spoiled food. Appropriate that its Halloween cause the nightmare just wont stop.

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

SE display on control panel - Model SMH9207ST - 2 years and 8 months after installation, the SE display started to appear. Turning power off-on, sometimes would start it going again for only a few days. Unfortunately, this action is not working any longer. Have contacted Samsung and according to them, there are no complaints on this model (I found numerous) and since its over one year old, well have to pay for any repair. Since this is an over the range model, built in my remodeled kitchen, Im stuck with this piece of crap! To make matters worse, we are also experiencing problems with their refrigerator (purchased at the same time as the microwave) and their Smart TV, purchased in July 2012. DEFINITELY NO MORE SAMSUNG PRODUCTS IN MY HOME!

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

Samsung has great products and work very well without any issues. Would definitely recommend these products to anyone. I have used a microwave, oven, dishwasher, and refrigerator.

We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. Weve had nothing but problems with it. It doesnt clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isnt two years old and again its showing the sensor light and shutting down.

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

Our Samsung microwave keypad is no longer responsive after getting the SE error message on the keypad. The first time, resetting the power worked but nothing this time. The microwave warranty just expired. I had problems with my Samsung TV, but it was repaired under warranty (after a lot of hassle). Our Samsung induction stove continues to give us problems with error messages. Never again will we buy anything from Samsung.

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between. Its really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

Samsung rf263aebp refrigerator- Ice build up on and inside the twin cooling fans made this unit loud and quit cooling after a year! I refuse to repair, Samsung should refund the money, so I can purchase a different brand! No help from Samsung support, they only provided me a local repair technicians telephone number!

Purchased fridge new in 2015. Beginning in October of 2018 we came home to find the freezer was not staying cool and all the items in the freezer had thawed. Contacted a local company to come out and look which was very hard since no company wants to work on Samsung appliances. They found it was a seal system failure and quoted me $1093.00 to fix the issue I paid the man $100 for the service call. The repairman looked in the manual and found it was under warranty. I contacted Samsung and scheduled service. I waited a week and never got a phone call back to schedule a repairman to come out and look. I called back and was told the request ticket had been dropped and I would have to start over.So I again had to wait 24-48 hours for a call back and email receipt showing proof of purchase and invoice from company stating it was the sealed system failure. I waited yet again for a return phone call and had to call them 72 hours later. They requested one of their warranty technicians needs to come out and diagnose the issue before they took liability and could schedule warranty repairs and I would be responsible to pay the $99 diagnosing fee. I told them I would not pay that again. I had already paid a company to diagnose. Finally after having to be hateful and argumentative they found a company to come out and do repairs. They called me and requested someone to be at the house a week later between the hours of 8am-5pm. I paid someone to be at my house since I had to work. The repairman called me that morning and said he would be at my home between 1-3pm. The person waited at my house and the repairman never showed. When I got home and found out no one had came I called Samsung and they contacted the company. The company said they had sent a repairman out but no one answered the door. Which was a lie. I requested them to send someone out again and was told in order to do that I had to start the entire process over and get a new ticket number.At 6:30 pm an appliance repairman showed up at my house and said he was there to look at my fridge I asked him if he had came earlier and he said no. He was ran behind. So that company lied. The man was very curious when my warranty was up and kept saying I only had 4 months left. He connected the freezer to a system and added Freon to it. He started packing up his equipment and said he was finished. I said, You didn’t fix the problem. It has to have a leak if the Freon leaked out previously. He had no answers and left. I contacted Samsung again and told them the issue, how their repair company only put a band-aid on an issue and never replaced the parts or fixed the problem. Again I had to go through all the hoops only to not get a phone call back. I called them today and was told the reason I was not getting a phone call back is because they do not have a repair company who works under their warranty that can replace a seal system in this fridge. That I would have to find a company willing to fix it, pay them myself and they would issue a refund for my expenses to get it repaired. I asked for that in writing and they refused. I also was told I would be getting a refund for all the food lost but have yet to hear about that either. Do not buy from Samsung. Horrible company. Horrible product.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

My Samsung refrigerator is 5 years old and it is already ready to be thrown into trash. About 16 months after we bought it the ice maker stopped working. We went around that by turning off the ice maker completely and turning the entire refrigerator off for two weeks until it melted. After that we never used the ice maker. It just turned 5 years and of course warranty expired. Just one month after the warranty expired the fridge part stopped working. Called Samsung - they sent a technician who said it is the compressor and due to the special gas in it we cannot fix it. It simply cannot be fixed due to that special gas since no one is licensed/certified to handle that gas.

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April its already started again.I have tried contacting their Samsung customer service line, which they told me it was out of warranty of course, I would be responsible for all charges. The Authorized Service center would have to Diagnose the problem, I will have to miss a day of work $$. Then order part, reschedule repair, miss another day of work $$. Pay for all of this and pray it fixes problem. The ice maker has never been sufficient during the months when you need ice the most, this has been a constant complaint on many forums. Totally dissatisfied with this product and will never purchase a Samsung product.

Apparently Samsung knew when we bought this refrigerator that the ice maker had a major issue. One year and amazing as soon as warranty expired stopped making ice. Repairman told us that Samsung has put out “bulletin” on the issue but will not recall. So it’s not covered. Going to cost me $418 and no way to tell if it will continue to work.

The worst product I bought last year, Samsung 5 in 1 551L RT56K6378SL/TL refrigerator. Do not burn your hard earned money on Samsung India products. I bought the refrigerator for Approx 68000/- and the motherboard on it went bad as if the timer was set to go bad when out of warranty after one year. Now they want to charge me another Rs4000/- to replace the motherboard. Samsung India uses all faulty, substandard products. DONT BUY anything from Samsung India.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

Hi I am from chennai, India. I bought Samsung side by side fridge from Samsung store here. The model is RH77J90407H. From day one I have been facing issues and now I have to deal it legally. Please do not buy from Samsung stores. Visit the store for the features and benefits of various products, but buy from other Samsung dealers who also deal many brands. Samsung store people are hopeless after sales. Dealers other than Samsung stores put customer satisfaction first and help you in getting the refund or replacement. Within one year Samsung technicians have changed water dispenser unit, compressor, PCB board and main mother board in my fridge. Beauty is my noise problem is not solved but is more now. As a bonus four of fridge trays have broken during the problem solving process by technicians.

Bought Samsung fridge in 2011, bottom freezer, french doors, model RF217ACRS. In November 2013, 6 months ago, water started to appear in the vegetable drawer. I had it repaired for over $300 and the technician told me that it was a design flow and that he has seen dozens of Samsung fridges with this problem. Last week, the problem surfaced again. The technician said he had implemented the repair recommended by Samsung and that he can do it again, but theres no guarantee it wont happen again. Needless to say I cancelled the service as I dont want to pay $300 every six months. Im waiting for Samsung service to get back to me...

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

The first service call the technician installed a repair kit for the fan in the rear of the unit, a common problem Samsung recommended to stop the noise. Several days later it was making a different noise - it sounds like the compressor. The same technician came back and could not hear anything abnormal. Now, 3 weeks later the noise is louder. The service advisor I called advised me if the technician does not hear a noise I will be charged for the service call. This unit is 2 months old. Our previous refrigerator was 30 years old and was much quieter than this one.

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item. I called Samsung and they immediately said there was nothing they would do as this is a cosmetic item. If this were steel or if I had been scrubbing the front with steel wool, etc., I could understand their stance, but this has been well cared for. By the way, did I say this was our second refrigerator in one year?! The first one died within a month, three days before Thanksgiving! Sears says theyd send a tech in two weeks! The local Sears store sent a new fridge out the next day, but we lost $400 worth of food and although we bought the extra protection for spoiled food from Sears, they would not cover the food as a tech did not look at the refrigerator first!So, next with our new refrigerator, we have had two icemakers and still have lots of problems with it! I would not recommend this refrigerator to anyone! Neither Sears nor Samsung would do anything for me regarding this issue. So my $1200, 13-month-old investment from Sears is now rusting in my climate-controlled home! I do not recommend either Sears or Samsung as they have lied about the material this refrigerator is made from.

Ours was JUST out of warranty. It never cleaned the dishes with the recommended soap and our plumber also knew exactly what was wrong with it as soon as he heard the symptoms. He also told us it would keep happening. LOWES would do nothing for us nor would Samsung. Im 60 and have used MANY different washers in my home and others. I must say this one is THE rotten egg. It is broken once again and Im sure it will do no good to call either LOWES or SAMSUNG. GRADE F.

I purchased my Samsung French Door Refrigerator for Home Depot September 2014. It was running fine until I noticed paint bubbling on the edge of the door. I contacted Samsung September 2015 - it was several days before the anniversary of the refrigerator delivery date. I advised the door with the ice dispenser paint is bubbling along the edge. I sent photos. Samsung declared it cosmetic damage. I was not satisfied. They said to have a tech come out and inspect. Budget Appliance came out and said, yes the door was defective. They suggested a replacement of the unit as they believed it was not sound. Samsung refused. I contacted Better Business Bureau. After BBB contacted Samsung they agreed to pay for replacement parts and I the cost of labor. Another technician came out on March 1, 2016 and said yes the door needed to be replaced. I received a new door on March 16 and I refused it because it was black. I have spent countless hours trying to resolve this issue and Samsung could have resolved the issue promptly with either a new refrigerator or door. Now according to the parts department it may take up to 8 weeks to get the replacement door in white. It will be May 2016 before this is even close to being taken care of. Samsung expects me to pay almost $300 in labor because of the faulty design. Do not buy Samsung appliances. Their customer service is rude and their service company they use is in Bogota, Columbia. They took over 4 days to track the wrong part that was ordered.

This Samsung refrigerator was bought at Sears in winter of 2011. Model number RF266AEPN. Over the past year, we have had to defrost it twice for several days in order to let the ice melt and soak up the resulting water with towels. I clean the back lower area too but this has not been dirty. The problem starts with the back inside vents icing up and the fan begins to make noise. Eventually the temp rises. This is happening again after only 6 weeks. I have not contacted Sears or Samsung as I know it is beyond warranty but I plan to call anyway. I already know I will never buy another Samsung. I had a Kitchen Aid fridge for over 20 years with no problems. Time to go back to them or GE, I think.

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

We purchased a side by side Samsung refrigerator about 3 years ago. The icemaker has been nothing but a nightmare. Ice production has been marginal and then the mechanism totally freezes. We have spent 600 on repairs, but the problems reoccur. Based on the number of complaints, this 3000 appliance is a con job by Samsung. Apparently, they could care less about customer service. I plan to tell everyone I know. Shame on Samsung!

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.Six months later there is water in the same location. Problem number 3: microwave door handle broke off at the mount. Cheap plastic connection between metal and plastic. Then the key pad started dead shorting and shutting down the breaker. The problem only occurs when you set time and run machine. It doesn’t occur when the preset buttons are utilized. Samsung appliances all less than 2 years old all have problems. The replacement parts are scarce to find except online. All the service techs I spoke with spoke very poorly about Samsung appliances in general. I am completely done with Samsung forever. I just had to replace our 15-year old Kenmore dishwasher. I didn’t even consider Samsung even though it would match our other appliances. I am only going to buy American made appliances in the future. They may not be as high tech or fancy looking, but they work and last and you can get replacement parts. 3 Samsung appliances, 3 bad experiences, 3 strikes--you’re out.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

What a nightmare this Samsung fridge is! The compressor went out, the ice maker stopped making ice, & the coils freeze up and the fridge doesnt cool! I recommend filing with the BBB or your states attorney general so our voices are heard.

We were excited about buying our home and I wanted the Samsung French Door Refrigerator in Stainless Steel. My husband begged me not to get it - I SHOULD HAVE LISTENED... We bought the refrigerator in November 2014 and from December 2014 to March 2018. I have had the same problem. The ice maker freezes, it leaks from the ice maker and I have to put a towel down... REALLY... I have called Samsung who passes the buck. They asked me to send all my documentation, which I did, then tells me that I need to get someone out there to do a service order and for ME to pay for it.Then they tell me that in Beaumont, Texas there is not anyone that services Samsung anymore and that I need to find someone... then said BYE. Really, everyone on here is having the same problem and Samsung is not doing anything about a faulty appliance. I will NEVER buy another Samsung product. They do NOT honor their name and do not honor their product. Again BUYER BEWARE of this refrigerator... yes its pretty but it does not work.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerators ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said well if you pay us $85.00 to come out and look at the fridge we will come out. This is totally unacceptable. I didnt buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you dont call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you cant fix the ice buildup problem? What the hell is wrong with you people? Do you not care? Im a widow and cant afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!

We purchased our refrig in Sept of 2016 with the extended warranty on the ice maker. The ice maker has now totally frozen up and cannot be used. We do have a tech coming out tomorrow. But after some research I discovered there is a class action lawsuit against Samsung because of the problems I have read from others on this site. According to the lawsuit the problems were discovered in 2015 but Samsung continued to put the inferior ice maker in their refrigerators. Once in a while the food in the freezer has frost on it like the freezer door was not completely shut. My son had the same issue with multiple repair calls and no resolution. For now this will be my last Samsung product to purchase. I even called the company this week. SO BUYER BEWARE.

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TVs seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Samsung 4-door fridges ice maker is junk. $2,000 Samsung fridge breaks after 2-1/2 years! I had a Maytag for 22 years and it never was serviced and was still running fine when I retired it for peace of mind. Enter Samsung - so much for peace of mind. Ice maker began leaking before a year was up. Kept removing ice buildup. But at 2-1/2 years, the ice maker quit working. Motor was bad. Water sprayed around tray from supply hose encased in ice. Locked ice tray in place, so couldnt remove. Stopped producing ice. Service rep was good (no complaint), but cost quoted at $300 for service call and new motor. Water supply hose issue cant be resolved. Obviously, lots of ice maker issues posted here. Shame on Samsung. Cant make ice; cant make phones.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

I just purchased new Samsung double door fridge, installed it just to find out that its not working, Have been calling the customer service for a month. With no results. Every time I call they create or come up with another issue. I should have had it installed by professional and went through the steps of restarting and all that for 2 weeks just to find out that they need to send out a technician. Which I told them that in the very beginning, compressor is not working, brand new unit, piece of **. You pay for ** piece of **and they dont even help you, a ** joke, thats how I can describe my Samsung experience. Never ever will I buy Samsung. And whoever is reading this, dont buy it, cause in case it doesnt work you are stuck with it. I need a fridge not technicians coming through for 2 months, I told the customer service that I need a working fridge now its been a more than a month without one, all he can tell me that he can send 2nd tech to take a look at it, if thats a customer service??? Its a ** joke... Huge mistake. Never again Samsung...

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

I was shocked when my brand new dishwasher didn’t do a good job washing my dishes and I often had to run them through another cycle or finish them off by hand. Then it got worse, the soap didn’t dissolve and none of the dishes were clean. I called suport and 4 days later someone came out to take a look at it. Said the motor was defective and was going to order a new part. No idea when it would be in. So unworkable brand new dishwasher - needs a new motor, and I am not happy with getting a repair.I request them to send me a new one. Good luck with that - apparently it has to broken multiple times before they replace it... Looks like I’m stuck dealing with a horrible product until I decide I had enough and throw it away. Buyer beware, the product is pricy, the quality is horrible and the company could care a less about providing a better customer experience.

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

Less than 2 months after this was delivered rust has developed all around the water and ice dispenser. We called Samsung and they promised a replacement door. It never arrived. It is now 6 months later and they now claim they never replace products for cosmetic damage. So, basically they are saying that it is perfectly normal for a $3000+ refrigerator to rot away in less than a year and that this is expected wear and tear. In addition the ice maker has quit functioning. If you call support and get Shatavia, an executive for escalation, assuming you had the patience to wait on hold for an hour - just hang up. She is useless for help. She will obsequiously apologize and then basically tell you that she isnt going to do anything to address the fact that you just flushed your money down the toilet.In summary in the past year I have had the following products from Samsung fail: 1: refrigerator: rusted door and failed ice maker. 2: dish washer: Water level sensor warnings. Unable to complete a wash cycle. Works maybe one time in 8. 3: Galaxy Note 2 : exploded, bursting the screen while charging overnight. Not one of these products did Samsung stand behind. So, if you have several thousand dollars just lying around, and you simply feel your life simply wont be complete without products that rust, quit, or exploded at random, then by all means buy Samsung. For the rest of us not quite ready for the crazy bin, AVOID LIKE THE PLAGUE.

I watched the CBCs Marketplace television program which reviewed problems with Appliances. One of the speakers, Terry, from Vancouver had the exact model of Samsung Refrigerator that I did and had the same problems that I have experienced. Ice building up in the freezer and water building up in and around the crispers. Each week I have to siphon this water out. She had them fix her problem with a COURTESY REPAIR, thanks to Marketplace. I would like the same solution and have contacted Samsungs Repair Department and spoke to Vladimir in the Executive Customer Relations Department, reference number **. He told me there was nothing he could do and that there was no design flaw and no recall. I think all of the Samsung appliance owners who cant believe this rhetoric should band together and make sure that people DO NOT PURCHASE SAMSUNG products if they cant acknowledge when they have problems and then also do nothing to rectify those problems. If anyone knows of a permanent solution, please feel free to let me know! Samsung Refrigerator Model Number RF197ACRS.

Tonight as I was cooking some appetizers in the oven at 375 degrees, we heard an odd buzzing sound, then a pop, then black smoke started streaming out the upper back part of the oven, accompanied by flame. Our house now reeks of burned electrical components. Until this point, the oven has worked fine. We bought it in November of 2011. We will never buy a Samsung appliance again. I will be phoning them tomorrow morning, but I highly doubt anything will come of it. I guess its okay to spend hundreds on an oven that will only last that long and be a huge safety hazard. I will repost after I talk to them.

The crisper drawers in a $2000.00 Samsung refrigerator are two pieces assembled at factory. There is an overlap of plastic in which food and water gets trap and there is no way to remove the front of the drawer to clean out rotting food and sitting liquids. Customer support confirms this when I called. There is no way to seperate them, there is no way to clean it. No solution. Rotting food and stale liquid must remain trapped. They do not offer any solution or different parts to resolute the problem.

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Dont do that. Cant get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesnt spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DONT BUY SAMSUNG.

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently its not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

Water leak inside. 9 years old same old problem. I have to unplug let the ice inside melt. Unload everything. I have no idea how many times I have had to do this. Call Samsung - was told it could not be level (give me a break). Why does it not do it all the time if it is not level, Samsung should come out with a fix for this. Also they told me to call a local Samsung repair, what a joke. I do not think they know how to fix the problem. Why do I want to pay for a service call. UNHAPPY IN TENN.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

At the beginning of September 2014 my wife noticed water collecting in the left hand produce drawer, so we called the local authorized Samsung repair company to fix our refrigerator. Here it is at the first of February, and 9 service technician visits later, more than $250.00 in food ruined plus the Initial cost of the service technicians and 14 calls to Samsung at 1-800-SAMSUNG and were told its defective and they said they were giving me back the full cost of the refrigerator only to be told a week later that they were only going to give me $916, which is less than the full price. Nobody from Samsung has called me back, nobody from Samsung has e-mailed me. So now Im turning it over to my attorney in principle alone.

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, Your refrigerator is out of warranty, I can send a service person at your cost. If we were not home at the time, our home could have burned down, and their response is, Were sorry but you are out of warranty. When asked if they would like to see photos of scorched floor, her response was You can send them if you like. Very disappointed since we have all Samsung kitchen appliances and TV.

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

I bought a French door refrigerator in October 2009 and have nothing but problems with it. Had ice unit replaced twice and it was never fixed. Told by service technician that Samsung paid that there was a design flaw in Samsung refrigerators and it will never work right. Tried to get unit replaced and Samsung would not respond and delayed fixing until out of warranty. It has never worked correctly. Now I have water/ice under deli drawer and told this is another known problem and a fix has been finally figured out. Out of warranty, so this would be my expense. From what I have read on the internet, I can spend hundreds on repair service and problem will never be fixed. Most people who post suggest dumping the unit and replace it with anything but Samsung. Hate to do this as unit was expensive, but have no other choice. Does anyone know if there is class action lawsuit on these refrigerators?

French door refrigerator is crap!!! Had my refrigerator less than two years, and its completed frozen. Back piece on fridge has cracked due to this. Ordered a new part only to realize when taking back piece off fridge: everything is frozen; lines m, etc. Ice maker constantly leaked for the last 8 months. No help through Samsung or HH Gregg. Will never purchase a Samsung appliance again.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TVs.

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

We have had this Samsung refrigerator for 3 years now and the ice maker has given us problems from the get-go. It freezes over and stops making ice and we need to break the ice down constantly. It drips water into the fridge and then freezes under the deli drawer and drips down the left side to the floor outside of the unit. A bin has already cracked and I have it packed taped and the inside pull drawer in the freezer has come apart as well. Not a good purchase at all.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said its a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasnt prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge. My extended service contract doesnt cover it from P.C. Richards as they say it is a Samsung workmanship defect from the factory. Samsung says they wont cover it because its past the warranty even though its THEIR manufacturers defect. This fridge cost a lot of money and is only four years old and the facade looks like a mess that no amount of polishing can fix. Samsung says sorry....... I say NEVER buy another Samsung product again.

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

We bought a Samsung double door fridge freezer less than a year ago. Already broken down 4x spoiling all the food. After sales service is terrible, always takes +3 days to get a technician on site. Claim we had too much stuff in the fridge last time?? So weve been conscious to keep it half empty (not sure why you would buy a big fridge to do that) and it still broke down. Food is rotting in there as I type. Heading out to buy a new fridge and throw this one away, could not in good conscience pass it on to someone else even for free as it is a massive lemon.