We have bought Samsung electronics for many years. In 2011 we bought all new kitchen appliances, top of the line Samsung. It is now 5 years later 2016 and we have a dishwasher that needs a new motor, the most expensive part approx $600.00. Now our fridge has leaked from the water dispenser and flooded our kitchen twice. It just starts pouring by itself. Of course this happened while we were not home and then again during the night. We thought the first time may have been a fluke but it was not. The electronics on the door stopped working. The replacement part at $400.00 did not work. We also have a leak inside from one of the vents in the back that leaks down the back and pools under the crispers. The tech at this point is not sure what is wrong with it. He now suspects the motherboard. The leak inside will require the whole inside back of the fridge being replaced. These repairs are going to make it not worth fixing. Of course Samsung says Im sorry there is only a 1 year warranty. They will do NOTHING. The appliances are barely 5 years old. How can they possibly not stand behind their products with problems such as this? We all know appliances last many many years with no problems. The tech we are using used to be a Samsung tech and reported how hard they make it to be a tech. The techs even complain about Samsung. I gave 1 star because you have to put something there but I feel less than zero. We will never buy Samsung appliances again. We also will question any further Samsung electronics. We spend so much money on Samsung from cell phones, tablets, tvs, etc. you would think they would do something to help us out. This is the thanks we get for being loyal customers for many years. We now have to buy a new fridge that will be around $2k if we are lucky. The dishwasher will have to be replaced. We have not had trouble out of the range or microwave yet, we hope we dont! What a way to have to spend your hard earned money. Again, we will never buy Samsung appliances again. Be careful because we have a Kenmore washing machine that is made by Samsung. Kenmore is not Kenmore any more. All you have to do is ask Sears, they will tell you. The appliance brands today are not what they say, you have to ask what company made the appliance. I have a beach property that I have recently bought a dishwasher, range, hot water heater and AC. The company I purchased the different items from say that there are a few manufacturers and then a name goes on the same thing with a few differences. Buyer beware!

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

We purchased a complete package of Samsung appliance for our new home on October 2013 and they got installed by end of November 2013. Thinking that Samsung had a good reputation for other electronics the decision was made without hesitation. Well that was a mistake. First the refrigerator ice maker started to make continuous noises, and the middle drawer got stuck every time you try to closed. Both issues where fixed under warranty. Then, surprise it was the dishwasher turn to break. It started to not dry and show an error s5, which meant that was not draining properly. I called Samsung and they say that it was out of warranty. I was a month too late meaning it only lasted 13 months. An appliance that gets used maybe 3 times a week and cost over 550.00 plus tax, however they did offer a extended warranty for an additional cost, Of course.My thoughts about this, I will not pay extended warranty. I will not repair the Samsung dishwasher, since I know it will break again and I will not buy a Samsung product again. Maybe we need to start buying American again (At Least The Name). Lets make sure that the word gets around that Samsung is not what they seem to be. They know that the dishwasher they make have a lots of problems and complaints and they do nothing.

I purchased a french door refrigerator from Lowes two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. Its not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

Horrible. Bought Samsung fridge, dishwasher and microwave approximately 3 years ago. The freezer had to be repaired last year, out of warranty of course. Now the ice/water dispenser is showing rust on the outside of our pretty white fridge. The microwave and dishwasher are both dead. Error codes on the microwave and the dishwasher just cycles on and off without actually running the wash. Samsung customer service was ZERO help since the appliances are all off of warranty. Our own repairman says they will cost $150- $250 a piece to fix. Appliances should last longer than three years when we invested thousands of dollars in them!! No more Samsung EVER and we will make sure all our family and friends buy Otherwise as well!

We bought a very nice, at least thats what we thought anyway at the time, Samsung Model RF4289HARS French door refrigerator from Home Depot in December of 2011. The ice maker took forever to make ice and it had very little storage. We ran out of ice all of the time and there was only two of us using it. In February of 2014 the ice machine stopped working completely. We had a service man come out and replace the entire front computer portion of the refrigerator that the ice maker was a part of. The cost to replace it was $863.58. Yes, thats right. $863.58 cost to repair an ice maker that was 3 years and 2 months old. Well, guess what. Here it is December of 2017 and the same thing has occurred. No ice maker. Broken again after just 3 years and 9 months after replacing an $863.58 part. Samsung makes a good TV. Their refrigerators are extremely pricing and break down every three years. Never buy a Samsung refrigerator. Buy a good old made in the USA refrigerator that will probably outlive you. Thanks for nothing Samsung.

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

Ihe ices maker doesnt defrost. Must help defrost for a few years now and now the refrigerator wont stay. Have to use a hair to melt ice in the refrigerator to melt because cant gets cover off. Waiting on a reply from Samsung. Got my reply they want me to pay for someone to come out and look at it at my cost.

Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

Purchased the state of the art Samsung French door refrigerator with all the bells and whistles available. The first 6 months, the motherboard had to be replaced. Within the 1st year, the ice machine and freezer unit iced up so bad we could not get the drawers out of the unit without breaking them. Design flaws is all I read about and Samsung has absolutely NO one that will help. I purchased extended 5 year warranty and thought this was a bit expensive, however, it turned out to be the best thing in my deal as they have spent several thousand dollars in repair services that far exceed the cost of the unit. Now, the problems continue as we have to unplug the unit every month to chip out the ice on the freezer unit, defrost to room temp, and then restart the unit to get another 30 days of use out of it. DO NOT BUY A SAMSUNG unless you want to experience the worst experience of your life.

We purchased Samsung Model RS277AC April 2010 for $1500.00. July 2014 the bottom freezer drawer was hard to pull out and we realized it was stuck by a build up of ice under it. Kept getting more and more ice so we called Samsung they recommended we call Consolidated Electronics on September 24, 2014. Service man told us he knew what the problem was when we told him about the bottom drawer frozen to bottom. Charged $149.00 for a 5 minute visit. He would have to order the heater element and it would cost $30. He said that the heater element touches the inside of the back panel and this will happen again because of a design flaw with the back panel and Samsung has corrected it on the new models! Came back with the heater and said did not need it and defrosted the freezer, put it back together and charged us another $45.00 and within three hours there was a build up of ice in the bottom of the freezer so we cannot use the drawer for storage. NEVER purchase a Samsung appliance!

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

This Samsung refrigerator was bought at Sears in winter of 2011. Model number RF266AEPN. Over the past year, we have had to defrost it twice for several days in order to let the ice melt and soak up the resulting water with towels. I clean the back lower area too but this has not been dirty. The problem starts with the back inside vents icing up and the fan begins to make noise. Eventually the temp rises. This is happening again after only 6 weeks. I have not contacted Sears or Samsung as I know it is beyond warranty but I plan to call anyway. I already know I will never buy another Samsung. I had a Kitchen Aid fridge for over 20 years with no problems. Time to go back to them or GE, I think.

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

In 2010, we finally upgraded our appliances that we had for over fifteen years. Of course, the Samsung appliances came highly recommended. I did three months of research, even though there were many red flags and negative reviews about Samsung appliances. Thanksgiving 2011, the refrigerator began making a loud noise. Of course, the warranty has expired, but we have purchased extended warranty. So no problem, right? Wrong. The tech could not come until one week later.To make the story short, the issue was finally resolved in Christmas week. May, it’s the same problem. And now there’s an SE error code on the microwave, but no warranty. Samsung contacted a technician and he said it would cost $202.82, about the amount we spent on microwave. Needless to say, I would never buy another Samsung product again and will make sure to let anyone I know of the poor quality products they sell to us Americans who work hard for their money. I do, finally, have a question: if Samsung knows of the problems, why not resolve it before it becomes a class action suit?

Clean the dishes very well. It automatically open to air out the steam and make the dishes smell fresh. It looks solid And beautiful. Very modern looking. All the controls are hidden on the top of the door and would light up. With very bright blue light it looks so futuristic. Love it. Stainless steel, fingerprint Proof, looks so expensive. Highly recommend.

I purchased 3 #Samsung appliances from a BIG Box Store #LOWES. DO NOT DO THAT, they do NOT service their appliances. ALL 3 pieces (which one has been in use LESS than 8 weeks) have a malfunction, from NOT working AT all, to the electronics board on the stove/oven working on & off. The manufacturer expects me to wait up to 2 weeks for repair service. OR I can PAY for the repair myself they said. These appliances have not been in use for 4 months yet & they do NOT WORK properly. LOWES only honors returns for 90 days, I am 20 some days too late, & #LOWES will not service them either, BUT I STILL HAVE to PAY LOWES for broken appliances. Their CS sucks! They could care less they sold me some lemons. The appliance repair company 15 minutes from me, will NOT service the appliances because they said #Samsung will NOT PAY THEM enough to cover their costs, UNACCEPTABLE! DO NOT BUY #Samsung appliances.

We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TVs seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

Purchased appliance in November of 2017 but did not receive it until December or January. It is now September 14 and I have had the original and 2 replacement ice makers. Now it is frozen again. So now I am going to be getting ice maker number 4. I believe the refrigerator is defective and that is why the ice maker is failing. I want a replacement refrigerator.

Purchased this microwave in 2010. Last night my SE error came on. Contacted Samsung today after reading all the reviews and was told there was no warranty on this model or recall and that Samsung was not responsible. I just had to replace my dishwasher that I have only had for 3 years that was a Samsung and also my Samsung refrigerator that is only 5 years old is also having problems. I have never experienced a company that does not stand by their products or their customers. I think everyone should just boycott this crappy company and their crappy products.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

Purchased new in Dec. 2013 for $1150. Since new it has had two thermostats, upper cooler doors(?), lower cooler doors(?), fan motor, and ice maker replaced, very little of it under warranty. Hands down the worst service history of any appliance ever purchased. I dont care much about having to create an account to warn other consumers about the poor quality of Samsung refrigerators.

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

We purchased the Samsung 30 slide in electric range manuf. March 2021 from Lowes and it was delivered Oct. 2021. The burner has twice inadvertently turned on by just bumping the front dials. In both cases there was something on the stovetop that CAUGHT ON FIRE. This happened once to myself and another time by a contractor working in the kitchen. Researching, I found two videos on Youtube that documented similar events. Since the stove has been in place over three months, I cannot return it to Lowes and I have spent many hours unsuccessfully getting assistance from Samsung. This has been a problem with Samsung stoves, apparently for several years. Please, for your safety, DO NOT BUY.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

I bought my refrigerator at Home Depot. It is a Samsung. I have had it for about 5 years. Just recently the hose to the Ice Maker sprung a leak and filled my kitchen floor with water! I have tried unsuccessfully to fix it. I think I will have to go to Home Depot and buy a kit with all new parts and try again to fix it!

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all Im satisfied.

I have a $3000.00 5 yr old fridge. Every month, it starts getting extremely loud & we have to unplug it overnight to defrost then plug it back in again. When we called for support, they were no help so we live with the fact that we have to do this monthly to a really expensive refrigerator thats not that old. A few days ago, I was washing the largest shelf (plastic casing & tempered glass shelf) & when I rested the shelf on the counter to dry it, the glass just exploded into countless small shards of glass. I was in bare feet & cut myself trying to get out of the kitchen to get the broom. I called for the glass shelf & after getting told to call the parts dept. I was told that the glass shelf was never available on its own, the whole shelf was $155 part and discontinued so I was referred back to the original number to find out if there is a comparable part from a more current fridge that will work.I was routed to the U.S by the automated bot (I am in Canada) & after a 16min. phone call, I was told to call the same number again & make sure I was routed within Canada this time (how I was to do that, I have no idea). I called again & this time had to wait 30min. for a callback only to find out that they cant do anything except of course sell me another $3000 fridge if I wanted. I am now going to try & get someone to cut me a piece of glass to fit the shelf on my own.... Stay as far away from Samsung as possible-they need to stick to TVs-DO NOT buy an appliance from them, you will regret it!

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!

My extended family has 3 Samsung fridges - 2x RL67 and one RL62. After approximately 16 months, two of them developed noise. The noise stopped each time the fridge door was opened. The problem was with the coil in the cooler - it had iced over. I called a technician for our fridge (RL62), and he repaired the problem. He offered me insurance for three years at a cost of $360. I refused, then he offered me insurance for one year for $200 (the cost of the repair). After Googling the type of fridge problem, I discovered that there is a serious problem with Samsung fridges. It appears that there is every chance that the problem in my fridge will return in several months!

Ive had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now Im 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

Best range weve ever had! Looks good, cooks great, the convection is fantastic, easy to keep clean, timer is perfect, light in the oven is bright enough, and the different size burners are perfect for our cooking needs!

I purchased the gas stove because it was Samsung & I knew of their reputation. The stove was in no way what I thought it would be. My food cooks uneven. Temperatures not consistent. Burners have uneven flames. Top of stove no matter how many times you wipe it looks dirty & easily scratches. This was purchased along with five other Samsung appliances. What a mistake. Does not live up to their reputation. If I had to repurchase these 6 appliances they would definitely not be Samsung. Be smart. Do your homework. Do not buy Samsung. Only their TVs or phones.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

SAMSUNG BUYER BEWARE - Do not buy a Samsung refrigerator!! We have had nothing but trouble since we bought ours (model #RF263BEAESR) a few years ago. Usually people that right good reviews have only had their refrigerator for a month or two. Ours worked well for the first year and then the trouble began. The icemaker broke first (it costs four to five hundred dollars to replace it) and then the defrost sensor broke (two hundred and fifty dollars to replace it). Now they say maybe its the fan - its never ending. Its a very pretty refrigerator but thats about it. There is a class action lawsuit on the ice maker and the fan and defrost sensor will soon follow. We have had Samsung certified repairmen out six times and one of the repairmen said that there is a design flaw on the refrigerator and that we should expect to keep having someone out to put a band aide on the problem.Samsung knows there is a design problem and they will do nothing to fix it. When we call Samsung they go through their written script and are worthless. We have escalated the matter and they always tell us that they will review our claims and get back to us in three to five days. They never call back. When we call them back they conveniently disconnect our call or they tell us that they cant hear us and they hang up. The Samsung call center is in the Dominican Republic. I felt I had to warn others before they made the same mistake we did in buying this horrible refrigerator. Do not buy a Samsung refrigerator, you will regret it if you do!

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

We will NEVER buy Samsung again! We purchased a Samsung refrigerator (RF261BEAEWW) in December 2016 and the unit stopped working in April 2018. Samsung initially informed us that the refrigerator was not repairable and asked for us to submit our receipt for replacement or refund. After submitting our receipt we were then informed Samsung needed more pictures of the refrigerator. They told us that the damage was corroded lines due to sulfur in the air. We have never had a problem with sulfur in our home.They said this is an environmental issue and not covered under warranty. The repair company even said that it is unusual to see this corrosion so soon and in our direct area. The lines on the refrigerator should have never corroded that bad in 15 months. We have never had a problem with corrosion on things we have had for years. Even with this information Samsung said they are standing by their claim and will do nothing to help us. We now have a 15 month old piece of junk Samsung refrigerator.

At times it runs very loud whereas I have to leave the door open for a while to reduce the sound of noise. One time the refrigerator became very hot and compressor had to be replaced. But at times it run nicely and I cant afford to have it replaced.

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If its ice time, you have to turn up the TV. Its so loud, its ridiculous! Secondly, the handle on the freezer routinely snaps off.And then, at 16 months post purchase, the ice maker, the freezer and the control pad on the front of the door stopped working. The repairman told me, with a straight face, that I wasnt closing the door properly. Im 54, I have a masters degree and I raised two children; I know how to close the door. Thankfully I had an extended warranty. It’s the only one I have ever purchased. I should have known when the salesperson was so adamant that I really needed one for this refrigerator. I just thought they were being pushy, now I know. The repair was made, and I was reimbursed for lost food.But now, well, this 18 month old Samsung continues to frost-over on the top shelf (of the freezer) and not be cold enough on the bottom shelf. Yes, I have tried changing the settings; Ive tried everything. I can only use the very bottom shelf of the freezer, because the top shelf is frozen over. However, on the bottom shelf where the cardboard boxes (like the one where frozen entrées are in) are wet and disgusting. As for the ridiculously loud ice maker, I have to dump the ice every other day or it turns into one big rock. I thought I was being so smart and cool when I bought this Samsung refrigerator - it was rated so highly! Well, learn from me; dont do it. It’s the worst appliance I have ever encountered. They make good TVs, but leave it at that!

Worst appliance purchase Ive ever made. Required 3 repairs calls within the first months of owning. It does not clean dishes thoroughly and now leaks. Its less than 2 years old. Samsung needs to stick to electronics.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

Samsung RF267AERS - We have the same problem countless others have had: water/ice pooling under and behind the deli and fresh food bins, as a result of the drain tube freezing up and not allowing proper drainage to the pan somewhere below. Samsung is staffed by a bunch of ignorant, talking heads who will tell you theyve never heard of this problem. If youre out of warranty (our unit is in the 3-4 year range), they will offer you something called Rescue Repair for $400 (at least, thats what they quoted us). This would be a great class action suit for a law firm because there are so many people who would love to join. Im very disappointed with customer service in America and these obvious issues of quality control/manufacturing defect should not be ignored by the manufacturer. Samsung will no longer be a consideration for future appliance purchases.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

I bought a Samsung fridge in October 2015. The freezer is on the bottom and the refrigerator is on the top. I get home today and everything in the freezer is melting. I called Lowes. They give me an 888 number and then I call it and they give me a repair center number that closes at 6. After 1 year for the price I paid I dont think I should have to be going through this. Not recommended to buy Samsung fridge. I will be reporting it to the Better Business Bureau. I have had results with them before.

This dishwasher makes it difficult to load plates and bowls into the bottom shelf. They slide into guides at an angle, straddling two rows and ending up crooked, requiring constant readjustment. Never encountered that before in any dishwasher. Also sometimes this dishwasher doesnt completely clean dishes, especially if food is dried on, say, between fork tines or on a plate rim. Yuck! Never had that before either. I would never buy this brand again.

I have had this microwave (SMH8165STE) for under 2 yrs. It starting beeping, will not cook, touch pad does not work, and it shows a 5E error on the screen. I checked online and discovered this microwave has been discontinued. Many people have experienced this same problem, and the microwave was never recalled, but should have been. Samsung should make this right. Not only do I now have to purchase a new oven, but I also have to pay additional funds to have it installed. Not good; not good.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

Hoping you can give me suggestion to file a significant complaint to Samsung regarding my side by side refrigerator (RS554NRUASL). We bought this two years ago for our second home from which we only used during Christmas and summer or about a total of less than five months. Due to the pandemic, we again use it since August but the unit was already DEFECTIVE. We filed a complaint thru the Samsung website but they only accept queries for their digital units. There was even an option in their website to complain to the Samsung CEO, from which I did, but to no avail. We are also in touch with the local service rep of Samsung since the the first week of September, paid a big amount for parts and service but the unit is still DEFECTIVE! Please help.

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

Anybody have any problems with Samsung Dishwasher? This is the 3rd time within 8 months that our dishwasher has broken. This is getting frustrating!

I purchased a gas range on 1/1/2019 and paid $721 for it and that does not include the delivery, install and 3 year extended warranty. I have had a problem obtaining proper temperature since beginning. A service person came out and said there was nothing he could do and I could just change the temperature on my own. I believe the oven bake temp is correct after using the instructions in manual, but the convection oven temp is still about 25-50 degrees off. There is no way to adjust that. I filed another complaint after serviceman and just got a call from Samsung that it is my fault and there is nothing they can do. I got this stove mainly because it was a Samsung and it has a convection bake feature. Now I will not be able to use convection unless I want burnt or undercooked food. I am so angry. I have a Samsung phone, Samsung washer and dryer and a Samsung microwave. Never again. I will never buy Samsung nor will I ever recommend anyone else I know to make the same mistake.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I cant believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

We purchased a Samsung SMH9187ST microwave from Lowe’s on 5/04/2010. Fifteen months later, we started getting the SE code and beeping as others have mentioned. We unplugged the unit and re-plugged and it worked for another 24 hours then started beeping again and showing the code again. My husband is attempting to go a little further and take off the control panel. Well see what happens. We are just so disappointed that you cannot expect an appliance with a cost of almost $300.00 to last at least 5 years!

Purchased Samsung refrigerator and microwave when we remodeled the kitchen in 2010. The microwave died last summer (2013) and we replaced with another brand. Thats another story. THIS story is about the above listed refrigerator. Beginning in Sept. of 2013 we have contacted Samsung customer service 6 times about our fridge leaking water into the (right) vegetable drawer and under the drawers and freezing. 2 problems - the leak and, why is the water freezing when the fridge is set at 38 degrees? Freezing all veggies in the drawer.Service has to come from Cleveland as no company in the Akron area will touch Samsung appliances. That should have been our first clue! The last service call was 3/04/14 and yesterday, 3/08/14, we had more frozen water in and under the veggies drawers.Customer service persons have been very gracious and helpful. The repairmen that have come here have been courteous and have tried to help. But the definition of futility is doing the same thing over and over and over again, expecting different results. We have had the coils on the back wall replaced 3 times and thawed each time and the drain blown and, guess what? Same results.Were very, very tired of this problem. We have thrown out more food thats been ruined by sitting in ice water and its getting expensive. We have told everyone and anyone who will listen NOT to buy Samsung appliances as they are definitely inferior products. Just wish they would replace this defective appliance or compensate us monetarily in order that we can purchase a refrigerator that will work. Any suggestions anyone?

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

Quality is poor service and truthfulness of customer service is sad. When called about icing up inside ref they said no help. That was not warranty item same with ice maker. These problems did take place in 3rd year so I have service contract with Home care and they fixed both on 2nd visit for the order parts. Shared it was covered under warranty and they got parts free, showed me invoices. Month laser bottom freezer handle come off (no warranty) send part with no instruction how to install or even # to call. Send them video of ref making strange noise and advised them what I have done so far to fix it. They do not watch or listen to video. Send email saying must be ice maker, suggest have it serviced. 4) They have no notes of conversation and everything must be repeated, they have nice people and great phone manners but are under-trained and clearly lack the support they need to do their job. They can not send email advising where to log on for video training. Just check site or Youtube!!!

First Samsung doesnt deserve 1 star, and Pacific sales where I bought this isnt much better. I bought the top end Samsung appliances because I was told these were great and the service would be much better than the service reputation they have on other appliances. Well I guess better than bad is still bad. Had the micro/oven installed in Feb of 2018 and its been a nightmare ever since. More than a dozen e-mails and same # of phone calls, three times they tried to replace the door, first time repairman brought the wrong item, the second time the store called me to pick up the new door and it was the wrong door, this last time two service men came out and again the wrong door was delivered. Dont bother calling the service center. They are totally useless. My contractor cracked my Samsung cooktop and we tried working with the service department for over 5 months to get a replacement part of new unit to be covered by my contractor (not under the warranty), again it was a total joke, dont have the parts so My contractor replaced it with another brand. I would die and go to hell before I bought another Samsung appliance. Please learn from my mistake and buy any brand but Samsung.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

My Samsung is probably 15 years old by now. It has been one of my best investments. I think I have had one repair in all that time that may have been $150 which at the time I thought was outrageous. But looking back now was cheap considering the longevity of my refrigerator. It looks great, it is still in style and is easily maintained. It is silver which is very much still in vogue and everything works! I have always taken good care of my appliances so they will last a long time. Now that I have bragged on it, well well see.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

Bought this dishwasher from Costco, 7 months ago and already its making grinding/whining noises. We bought it for our small office and run the dishwasher once a week/maybe twice. Samsung has said because its in an office they wont warranty it. This dishwasher gets way less work than my dishwasher at home (run almost every day). Do not buy Samsung!

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I work for a Big Box Home Improvement Store. A customer purchased a Samsung dishwasher from our store with installation. Our installers installed the dishwasher on Christmas Eve, 2014. On December 26, the customer called and said the dishwasher was not rinsing the dishes. The dishes had a soap film, food particles and spots on them. The dishes were a mess. Our installer went to her house to see if it had anything to do with the install. No, the dishwasher was installed correctly.I then called Samsung and got the famous ticket # for my client. In the meantime she also called Samsung and they agreed to send someone out. He came out and just looked at the machine, not opened it or repaired it, just looked and said she was using too much soap. She called Samsung and they told her to purchase a special soap, she did, didnt help. They told her to use vinegar in her rinse cycle, she did, didnt help. They told her to rinse three times for every one wash, she did, didnt help. In the meantime I continued to call Samsung to get a repair person out to her house to fix the dishwasher. I have so many ticket # by now it is comical. Never again did they send a repair person to her house. Now her LE light is remaining on.The hours I spent on the line with the call center from mumble mouth world was terrible. The representatives speak in such heavily accented English you cant understand them, and you know they are laughing at you. I had spoken with everyone in the call center since they dont really elevate you to a manager but just pass you off to the rep sitting next to them. With each rep you have to repeat the entire story again. I got mad one time and yelled Dont you people know how to use a computer? I really offended them and from then on I didnt have to repeat the story. They read the notes in the computer. Each 45 minute call ended with a promise to send a repairman out. They NEVER EVER DID!Then when you call to tell them the repair person never called to set up a repair date, you get the famous ticket # again. Then I told them I wanted a return authorization #. Our store was going to take the piece of junk back and give her a new one. They refused stating She hasnt had three attempts at a repair! What? She should have had about six repairs but the repair person never comes. No RA# until three attempts had been made to repair the dishwasher by the Samsung repair person. Constant loop. Fortunately our store manager stepped up to the plate. She is to come into the store and pick out any dishwasher she wants as long as it is not a Samsung. Our installers will install the dishwasher and remove the defective one, no cost to her.

Prior to purchase, I checked Consumer Reports. It had a good rating for Samsung dishwashers, other the plasticware not having good dry results. I wish I had seen these reviews prior to my purchase. My dishwasher has had every problem that each of you has stated - leaking, heating element errors, now not drying or washing well. I have 1 1/2 months left on my warranty and I am still trying to get Samsung to fix it.

I purchased a refrigerator cooling fan on Lowes Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.