I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them. They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere. I then called back 3/29/2020 and of course was told that that deal didnt exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue whats really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LGs when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

We purchased a Samsung RF263 in 2011 side by side doors with bottom freezer. Within a few months various parts of the interior began to crack, annoying for such an expensive refrigerator but not fatal. The real problems began when the ice maker began to malfunction. It got so bad that we had it repaired outside of the main warranty this past May and it worked fine for about 8 or 9 weeks and started to malfunction again. After speaking with Samsung today the contracted repair company said that I would have to pay for a new repair to the unit because it was 93 days since the original (outside the 90 day window). Samsung, when I called back were no help at all and of course hid behind their policies. I explained to them and to the repair company that I didnt feel it was fair to have to pay for a repair twice, when the original repair was obviously inadequate. I would recommend never buying a Samsung refrigerator as they are not well made for the price and their customer service is designed to give as little to the consumer as possible. Also, I would advise purchasing an extended warranty on a refrigerator that you pay over $1500 for as one repair costs more than the warranty itself.

Ive noticed other reviews explaining the same problem. We brought this fridge less than 2 years ago brand new. We did not expect any problems this early on as we have always purchased a french door fridge because of its large capacity. We have a large family and would have to frequent the grocery store all the time if we bought anything smaller. I am sorry I bought this brand and will not buy it again.We noticed pooling of water just outside the freezer and have been mopping it up every morning. We did not know what is causing this problem-where the water inside freezer is coming from and have defrosted the fridge twice now. -which is extremely inconvenient as we cannot use our fridge during that time. We have turned off the ice maker to see if this was the problem but it is not. This fridge is a lemon. Do not buy. So far it does not seem that anyone who has tried to solve this problem has been successful. I am really tired of cleaning up water everyday and will need to save for a new fridge.It appears that ice is forming on the freezer bottom and then melting and spilling out of the freezer overnight and during the day. We recently removed the bottom drawer which over time turned into a bucket of ice. We defrosted the fridge and cleaned it and are now trying to locate what is causing the ice to form on the freezer bottom (which then melts over time and forms water at the bottom of the fridge).

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

We purchase a Samsung Side by Side Refrigerator RS265TD less than two years ago. The whole unit shut down today and we lost most of our food. A technician came out, said the control board was gone and would have to be replaced for $411! Tried to get through to Samsung with no luck. The technician said Samsung was the worst units that he works on. When we first got the refrigerator almost 2 years ago it took them almost 3 weeks to get the ice maker tubes attached. This is unacceptable. These appliances should last at least 10 years with no problems. We will never purchase a Samsung again.

I purchased a new home and new appliances were chosen by contractor. This dishwasher started randomly on its own one day then an LC CODE appeared. Researched this to find out water has collected in bottom pan and this detection will stop washer from running. It is a common occurrence as there are several Youtube videos on how to fix it. ITS BRAND NEW!!! Why haven’t they fixed this common issue by now since it is obviously going to have BAD reviews? DO NOT BUY.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

Our Samsung microwave SMH1816B is 3 years old and handle broke. No problems before broken handle. Our previous GE microwave lasted 19 years without any malfunctions. We went online to purchase new handle and get info on how to replace. Fortunately we found Consumer Affairs website and the horrible reviews of Samsung microwaves. We decided not to spend $30 on new handle. $1 tube of Super Glue seems to be working just fine! Thanks for all the consumer reviews. It certainly made our decision very easy.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.

My dishwasher would not use the dishwasher packets I was using to wash the dishes. The soap dish flap would open, but the packet would not be used. I call Samsung and their support is the WORST! I got a guy that spoke poor English and probably never saw a dishwasher before. I told him the problem and he told me to clean the dispenser and turn off the circuit breaker. It was a TOTAL waste of time. He asked for the serial number and I gave it to him 3, (YES THREE TIMES), then he told me he was not paying attention when I gave him the number. Then he wanted to know the service provider of my cell phone. What has that got to do with the dishwasher, but he said he needed it. At that point, I knew that Samsung support people were brain dead and I just hung up. I already spend too MUCH time trying to explain the problem and another 4 hours with their support would not have made a difference. I do plan to get rid of my Samsung dishwasher and go back to my Whirlpool. I had a Whirlpool for over 10 years and NEVER had a problem with it. I replaced it because we decided to redo our Kitchen with Stainless appliances and we went with a few Samsung appliances. Now I will never buy Samsung appliances again. My recommendation is if you buy Samsung and need any support you are hosed! You will spend a lot of time on the phone with a moron that does not even know his products and wont know nor care what your problem is. He will read from a list of trouble shooting guides, which may be totally irrelevant to your specific problem. (i.e. your car wont start and the guy tells you to change the tire). One more thing, I asked the support guy for an order number and he told me he got an error code on his computer and could not give it to me. STAY, make that RUN, AWAY from this company!

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

I bought the Samsung French 4 door refrigerator October 29, 2015 but it was not delivered until November 21, 2016. None in stock at Jetsons Appliance Center. In November 4, 2016 I called to question the ice cube maker not making cubed ice and having water come out with the ice. I did what they suggested but no help. Then started the paper and date trail. They did send someone to fix it in Dec. and said that it was out of warranty but would accommodate. The service company has been here 4 times and they are sending them out a 5th time but now say that the warranty starts from purchase date so even though I started this within the year it was in my possession this was the best they can do. Do they really only warranty from purchase date, why pay for their product until installed then?

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

On Apr 2013, we moved to a new house and bought Samsung RF261BEAESR. Thought it is brand name, the quality is good except one screw on the handle always loose, everything was ok. About earlier last year (2014), when I pulled out the deli tray, realized ice build up under deli tray. I cleaned it and thought maybe because it is too cold, did not really pay attention. About few month later, I did cleaning again. This time I found a lot of water under deli tray, I still did not realized it is quality problem. Then few days ago when I started cleaning, I cleaned out about 1 gallon of water from bottom of deli tray. Then I called customer service, they said I already passed 1 year guarantee, they cannot do anything. I told them this happened just few months after I punched, because it already builded up ice. If I did not pull out deli tray, I wont never find water leaking. The customer service just gave me a phone number to call, told me cost at least $399 plus tax. Then later I called back again, same answer. I ask if I can talk to manager, she said she is manager assistant. Help customer service, gave me the same phone number. I told her I cannot believe Samsung has poor quality, before I bought $400 refrigerator, never had any problem. I spend over $1600 on their product, just few months later, already found water leaking. This is unreasonable. I will never buy any Samsung appliance anymore.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You cant use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didnt fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I dont have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldnt plug the fridge back in because the outlet wasnt grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case). Finally a tech showed up and properly diagnosed the problem, at the cost of $272. The tech said Sears would credit my credit card $85 for the difference between the right and wrong parts. Sears has not billed me for the $272 but they also have not refunded me the $85 for the overcharge. I have called them also asking to be reimbursed for these items: the $85 fridge I was forced to buy due to their technicians continued incompetence, $75 for the unneeded electrician service call, $100 that I felt obliged to offer the tenants living in the house to take off their rent because this entire process took two months to find a competent Sears service tech. I will never again buy an appliance from Sears and sure as heck wont call them to service this fridge the next time it has a problem (and Im keeping the $85 beater in the garage just in case).

Ive had cheap dishwashers that did a FAR BETTER job than this overpriced piece of junk! I bought a mid-priced dishwasher with the hidden controls on top. It was very quiet, but found out it was quiet because it wasnt cleaning! I had the technicians come out (under 1 yr warranty) and they replaced the main board, saying that it wasnt activating one of the cleaning mechanisms. After running some diagnostics and saying it was now working correctly, I did another load of dishes. Although they came out a little bit cleaner, and I mean VERY LITTLE, it was still sub-par.I now have to pre-scrub every dish and piece of silverware before washing, and even then, have to wash some again after the load finishes because of dried soap or debris that wasnt washed off. HORRIBLE DISHWASHER! Although Im pretty satisfied with the other appliances I bought as a group (Stove, Microwave, Fridge), I will NEVER buy nor recommend a Samsung Dishwasher ever again. They need to stick to semiconductors and leave the appliances to other more experienced and reliable manufactures.

This unit is very easy to operate. The stove top cleans easily if maintained properly per instructions. The oven temp is accurate. Very attractive when set in place. The stove top burners are great. They vary in size for any sized pan or skillet.

5 years ago we purchased a Samsung top-of-the-line dishwasher. Fortunately we purchased an extended Service Warranty from Samsung. This gave us a total of 5 years of warranty. Samsung was here for 12 different Service calls and probably spent over $2500.00 keeping this dishwasher running. Now that the warranty is off I tossed this Samsung dishwasher in the scrap metal pile. PLEASE, NEVER NEVER NEVER buy a Samsung appliance.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As Ive seen all the complaints they cant do anything about it. Samsung should not be allowed to sell this junk.

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

RF28HFEDBSR/AA: The ice maker worked good for about a year. After a year ice maker freezes up and ice cubes clogs up. This happens at least once a month. Then it takes 3/4 days to unclog. We had new ice maker put in but it didnt help. Its a beautiful refrigerator - too bad it doesnt have a good ice maker. There needs to be a recall.

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isnt sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.When it died again they admitted they had it on record it was supposed to be replaced but refused to. They would pay for the magnetron but that was it. I would be responsible for the labor and any other parts. The repair service visit for the fire the repairman had just left a place not 20 miles from me for the same microwave catching on fire. I wanted to share my experience because I believe someone might truly get hurt by this product. I will not repair this again for the fear of burning my house down. I will never buy one of their products again because I have found they do not care if it is dangerous. They should recall and discontinue making it.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesnt work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

There is a known problem with the French door model freezer seal. It leaks and then builds up ice behind the drawer. The frost free freezer must then be defrosted. This happens about every 9 months. Replacing the seal will work for some time but the defect returns.

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

I purchased a new Samsung refrigerator model RT41 LSPN on 7/5/12. After 11 months in, refrigerator thermostat was stop working. After many calls, Samsung engineer came and change thermostat. Then on 22-10-13, compressor was stop working. On 1-11-13, compressor was changed. On 17-11-13, filter was stop working. Samsung company engineer came 19-11-13 and change the filter, leaves before the fridge even shows that it cooling. From 19-11-13, my refrigerator is not working. Many calls to Samsung Care but Samsung engineer does not response properly and not visit once. Please help me and solve this matter urgently. Please change my refrigerator. I am very thankful to you.

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

Best range weve ever had! Looks good, cooks great, the convection is fantastic, easy to keep clean, timer is perfect, light in the oven is bright enough, and the different size burners are perfect for our cooking needs!

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!Updated on 12/28/2015: We found only two appliance technicians in our area who would work on a Samsung; one had to come 70 mi. one-way, and the other was Sears. The Sears technician quoted a price of nearly $900 to repair these two problems. We also bought a matching Samsung dishwasher, and although it works, it doesnt clean well, and the door gasket collects food debris and stinks. Since both are out of the warranty period, Samsung wont do anything. I will, though: Ill never buy a Samsung product again.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly after 2 year mark food was freezing in refrigerator. No support from Samsung customer service. Had to pay to replace evaporator cover and sensor. Not cheap. Here we are again with food freezing. Same part needs to be replaced and now motherboard also has gone bad. Needless to say very expensive to repair - not worth it for 2 1/2 years old.

Purchased 4 months ago from Lowes. I wasnt even using the inside of the microwave at the time. I was using the exhaust fan for I was boiling pasta on the stovetop. Flames all in the microwave, I had to use the fire extinguisher. I am so glad I was home when this happened! My model number ME18H704SFS. So, now I have to wait to see if they will repair it... umm I want my money back not repaired. DO NOT BUY A SAMSUNG MICROWAVE!!! SCARY!!!

I purchased this refrigerator in December 2011. It worked like a charm until earlier this year, when the warranty ran out. We had ice build up in back of fridge. Called for service and the first person did not look at the issue; he just ordered the part and we had to pay before it was delivered to us. Second repair person was terrific. He fixed the problem and found the original issue which was a part the first guy never ordered. We thought we were all set for another five years. Now the freezer has ice buildup under the drawer and the door binds when closing. I hate to spend another 500 dollars and not know what will happen next. We will definitely not be buying Samsung appliances in the future.

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

My new Samsung stainless steel refrigerator was installed 2/10/18. Unfortunately, upon peeling off the film, there are two dents in the left French Style door. I notified Samsung, Monday, 12th and was told I was outside the return range of 48 hours. All Samsung wants to do is provide excuses instead of fix this issue. I was told to contact Samsungs, Escalation Customer Relations. When I called their toll free number, I was greeted with one of the rudest service reps Ive dealt with. He refused to transfer me to the ECR department, despite the fact I gave him my order number. He initially requested this number as if he were going to transfer me as I requested. Instead of doing so, he blatantly stated he would not do so. Samsung has the images of the damaged door. This is the WORST customer service ever.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

I never take time to write a review so please take the following seriously. This is the worst purchase I have made. The ice machine constantly freezes and creates an ice dam making it impossible to operate. The customer service is non-existent. The warranty is worthless. If you value your time and your money look elsewhere, do not be tempted by pricing. Not only would I not purchase another Samsung product, I wouldnt take one if it was given to me for free. Samsung Model RF22KREDBSR.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It also lets you know when to change the filter. The bins are removable and the shelves are adjustable. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. It is easy to clean both inside and out. Its design is a very pretty. I have never had to get it repaired, so I never had to use the warranty. It runs very quiet. All in all, I would give it a 10!

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

Unfortunately made a poor decision in purchasing this refrigerator. Samsung is very good at making excuses for the problems occurring. Too bad so sad. Noise in the back, rattles. Its your water pressure causing that! Ice maker shoots ice all over. Love having to wipe the floor every time I get ice. The settings are for cubed and crushed but good luck getting cubes as the crushed continue to fly. Expensive lesson learned.

Ive had this fridge for a little over two years. The water keeps going under the drawers and forming ice sheets that make it impossible to open the drawers. Very loud noise coming from the back.

As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!

Samsung Model DW80K7050UG/AA-0000 failed twice in two years: - Touch screen failed to respond- Top sprayer wand bearing failureThe touch screen failed to respond unless the power was reset. This got progressively worse until we had to replace the dishwasher with a Maytag. The display board was $150, but the problem might’ve been in the main control board which contain the power supply. Since it was out of warranty the repair may have cost $300.After a year of ownership, the top sprayer wand bearing failed because it was ground down by debris picked up by the dishwasher. I consider this a design defect. Fortunately this was under warranty repair but the dishwasher was out of service for about two weeks. Being an engineer, I deem this to be a design failure where on filtered water was put into a bearing which ground the plastic down until the bearing failed. I am no longer a believer and Samsung dishwashers.

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

We bought a Samsung RS275 side by side refrigerator in March 2010. From the start, the ice maker was completely inadequate and could not keep up with a family of four. In July 2011 water started accumulating in the bottom of the refrigerator and freezing the lower vegetable bin. We found that the defroster drain hole was freezing closed with ice, thereby not allowing the defroster to drain properly, hence it ended up on the floor of the refrigerator. I managed to extend a piece of copper wire into the hole (it was heated from the defroster heating coil) and that solved the problem for a couple of years. Keeping the hole open. The problem reappeared in the Spring of 2014 and weve been trying to fix it ever since. Also, the water dispenser line continues to freeze. I will never buy another Samsung refrigerator.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

I ordered the Install and old appliance haul away when I bought my dishwasher. I got neither of these things. The all in one package is why I chose Samsung to begin with. The contractors who arrived with my appliance had no certifications to install anything nor did they bring any tools (I had to give them my tools). The contractors pulled my old dishwasher halfway out and said they couldnt go any further for fear of damaging the wall (the washer wasnt connected to the wall and any qualified installation tech or plumber would have known that). So they left me stuck with a dishwasher halfway out of place. I had to get a plumber to come out and finish the job which costed me money! I was also transferred 5 times because agents kept transferring me to the wrong department and had to call twice because while on hold I was transferred to the review line which took me off the call. After finally being transferred to the home appliance line the agent kept telling me he understood my frustration and he would be upset too if that happened to him. After I asked at the bare minimum compensate me for the the plumber having to come out he told me there was NOTHING he could do because it was XPOs fault not Samsung. Well I paid Samsung for a Samsung product so yes it is Samsungs fault! So Im out the money for a plumber!I have already left a complaint with the BBB and will not be ordering anything from such a dishonest company again. I was lied to when the Samsung website said installation and haul away. The best offer I got from the agent was they could send someone out the week after which is completely unacceptable because again my dishwasher was hanging halfway out! All the agents I talked to should feel ashamed of their terrible customer service and Samsung should be ashamed that they LIE on their website.

During a heat wave mid January 2014 Victoria Australia this appliance decided to switch itself off. LED lighting on front panel showed no indication of this but the huge puddle on the floor sure did. All of the food in both refrigerator and freezer had to be thrown out. Repair people called, also call to Samsung who told me to try resetting the fridge, long story short. I followed their instructions to the letter, even cancelling the repairman.. What about all my food? Sent me forms, I sent back with photos of some of food on my tiled floor. On repeated phone calls was asked for receipts of food that was spoiled. Well slap me dead, please! Who keeps receipts on food, esp when frozen things could be 3 plus months ago.I was offered $100.00 compensation. I said that was not good enough. Do you know how expensive meat is? Anyway contacted consumer affairs here in Australia. They could do nothing except of advise to contact another govt organization and lodge a claim with them, VCAT, not to mention there is a cost involved with that. Three months on, no contact, no cheque and this last time I or my family will buy anything associated with Samsung.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.

Bought new at Lowe’s had to have repairman out three times before it was 4 months old. Then again just before one yr warranty was up. Declined the extended warranty and have had trouble ever since. Contacted Samsung and they informed me that there was nothing they could do for me as I hadnt purchased the extended warranty. We have had this fridge for a year and a half and it is still not working and leaking water. We have already spent close to $500.00 in repairman costs and still no help. Do not buy any Samsung appliance unless you have money to burn. This isnt right. My husband and I are considering contacting an attorney in this matter. We didnt spend the money for this fridge to have to buy it twice.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because we must have broken it. Ive owned a lot of refrigerators in my 70 years. This is the first that Ive ever broken in years. Also, youve got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if its not centered in the opening, one end will pop out of its attachment. Im sure they would say thats our fault also!

We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

I will never buy another Samsung product again! The high-end dishwasher stopped working after three months! They gave us a run-around about the warranty. They tried to say it was an electrical issue and would not send a repair person out until we hired an electrician. The electrician we hired verified it was a bad control panel and not our fault. They finally sent out someone and they confirmed. They were supposed to come back in two weeks to install the new part. We have called over 20 times and Samsung does not return phone calls and claim they will help and then do not respond. They have horrible customer service. We were warned that they never stand behind their warranties, but we bought anyway. Big mistake on our part! We will never buy Samsung again! Please do not make the same mistake we did!

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And thats not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive. My story begins on the purchase date of December 3, 2010, not to be delivered until December 21, 2010 on Model: RF217ACRSXAA; Brand: Samsung 20 cubit ft B/M french doors; cost $1,299.00, growling! OK, its going on 8-years old, so what? Dont you want for your refrigerator to last more than just 8 years, I do? After all, $1,299 isnt anything to laugh about on the high cost of paying for any appliance that should serve their customers well in the long-run; hello, this one doesnt cut the cake, in fact, it lacked in all areas. Listen up now in hearing the truth and the reality of this poorly constructed, over-priced, defective, piece of disposable stainless steel has-been appliance of junk. Not pretty so far, and its not going to get any prettier, trust me. To save time, Im just going to list the issues in laying them straight out for your digestion, and I hope they dont deliver unto any of you any form of nausea, flu-like symptoms, diarrhea, or self-inflicted wounds; even thou tempted. This appliance was doomed when formed in the craters of the stainless steel womb in appliance making; in laymans terms it was defective and unacceptable and much made aware of, however, Samsung continued to disregard any discrepancies of their workmanship and so they continued on. This so-called wannabe fridge didnt pan out at all in its performance and the companies bragging and boasting of such a wonderful product; check out the other sources of reviews regarding their refrigerators and youll see the tremendous faults and Samsungs own claims that it was your fault based upon reasonable wear and tear, other words, your daily usage of their product. BULL! Cheap and stupid comment! Everything we have is considered being used on a daily basis as wear and tear. So it comes down to: a faulty and a unacceptable product with the first thing happening were dents appearing upon the surface front of the stainless steel in various areas where nothing was knocked or hit upon the refrigerator, and this still remains a mystery to this day; and suddenly one day out of the blue when upon opening and gagging, a vile odor of non-delight smacked me right in the face of something raw and diseased in leaving a stench of a decomposed corpse somewhere hiding in my fridge, it was so intrusive and vile that I had to end up removing everything in my fridge to remove the odor of death with vinegar, baking powder, peroxide and rubbing alcohol, which finally helped in this hideous stench, plus it harbored its odor upon my cheese and butter, which I had to dispose of, costing me money in waste, and then having to replace those items which cost me more. This lovely saga lasted over 1-year in the making and it wasnt pretty, as I had to do this every 3-months. When I contacted this lovely and caring company, I was told to wash down my fridge. Hahaha! Now thats funny! I reported to this expertise person filled with much knowledge and wisdom, that this was exactly what I had done. Then her reply was, it takes time and itll go away. Another bout of uncontrollable laughter in asking her, what if it doesnt go away, then what? Only to be told again by this person of much esteem, then call us back. OK, as if my calling is going to be opening their deaf ears, NOT! Now moving on to my wonderful and functional ice maker, which when my fridge was installed, the ice maker wasnt even hooked up due to our older home not having any water hookup for a refrigerator that had an ice maker. So the installer, turned that option off as we didnt use it. So in the 7 years in which weve had our disaster of a fridge with all of its sought after imperfections, were still experiencing problems with the ice maker. This problem has now been addressed 3 times, with a repairman coming out doing his magical diagnostic check to say it was our ice maker programmed in indicating that there is a problem. What kind of a problem you asked, well, its programmed of course with all of its electronic components saying that there is an ice issue and leaking. NOT! So this lovely costly $100 gadget of necessity had to be replaced, why, well its because of the way Samsung designs their appliances causing for them to react in indicating something that isnt. But in order for my fridge to work, I had to pay for it as it was out of warranty. How lovely and kind is Samsung to do that in their designing and corruptible computer technology to showcase this error of DECEIT. So it was done and I had thought over, but once again, the fun and love of this fridge is expressing itself all over again, and less than one year after it was supposedly been fixed and not to do it again. Yeah, right! So this time Mr. Mechanic, Man of Genius (another repairman) comes out and swiftly removes the ice maker saying that it wasnt needed and therefore I didnt need for it to be there. No charge this time, saying it was a courtesy call. And after 3 months, surprised! I know, your hearts must be breaking by now. So once again a call was made and several people spoken with, all whom didnt know what was said nor documented from the others, so I had to repeat everything over and over; my patience was low and running thin by now. So finally a service call was made by a company who would call me to confirm within the week regarding an ice maker that was removed and yet there was still a problem. The company called, the serviceman and I talked, only to find out that what Samsung had told him was nothing that I had said that I needed help on. They told him that I had a water leak, when I had an ice maker that was removed and the code were showing that I had a water leak coming from my ice maker that was previously removed. The serviceman suggested I call them back to report this, as there was no reason for him to come out for something that doesnt exist. The call was made, I had talked to 4 people and was told someone would be contacting me (this was in May of this year 2018). And yet at this time no one has contacted me on scheduling anyone to assist me, and my fridge is still the same as it was before where you have no option in controlling your refrigerators temperature, and its not as cold as it should be where numerous items of food had to be removed and thrown away. So now what? Let this vicious, but yet lovely and caring company who jumps hoops and swims the ocean, climbs the highest mountains and deals with volcanoes just to make sure that their appliances will be serviced well and proper, leaving you with a sense of relief and comfort, and cold foods. Wow! Guess Im in good hands after all; and here I thought Jack the Ripper was bad.