This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

Purchased the $3000 unit 2/28/2014, double door, bottom freezer. October 25, 2014 - it is making a loud constant noise coming from the top mid back. Also whole front is rusty. It has not been cleaned improperly, no small children to blame. Repair showed up and couldnt figure out what parts were needed. But he did turn up the temperature saying it needs to defrost. DO NOT buy a Samsung, less than 6 months old and it is already broken.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

The clips used on the top shelf adjustment pieces simply break off and end up under the impellers stopping the dishwasher from working. Bad design and Samsung is NO help at all. DO NOT buy a Samsung dishwasher!

Samsung is the WORST refrigerator I have ever purchased. The customer service is a joke. They just give you the runaround so you give up. They insult people. They transfer you and put you on hold for literally hours, disconnect the call and they DO NOT stand by their product. After 4 months of talking to a total of 31 different people at their customer service department, my family is still without a working refrigerator.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

We purchased a Samsung refrigerator with freezer on bottom and double upper doors. It is 5 years old and every year we get water under the pull out tray. Yesterday I soaked up three large beach towels worth of water. Chilled out 1/2 ice that covered about 25% of space under drawer. The water gets so bad that it runs down on hard wood and warps it. Seems too happy when humidity is bad... Summer months. No repairman likes to work on Samsung. Great, but they should not be selling refrigerators. My friend has same frig and same thing happens to her.

Samsung fridge RF28JBEDSR. Do NOT buy this fridge. The ice-maker freezes up continuously over and over again. Samsung replaced ice machine maker once, worked for a while then same issue! Nothing more aggravating than having to fill ice trays after paying $3000 for a refrigerator/automatic ice-maker that does NOT work. Very angry.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

ACBP stands for A crappy built Product. We have all these same problems you all have had - water in crisper, temp reads 34 but temp is 62 degrees, freezing up panel. Why are we being treated so poorly by customer service? Doesnt the company realize that it will affect all of their product line with so many complaints and no follow up. I want one representative to follow me through the process to get a refund on this lemon. 20 calls, 50 questions repeated to their representatives, its ridiculous. HELP, I wont even give them 1 star!!!

Had the Samsung refrigerator a little over a year and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the service provider will call me. Samsung tried calling and no luck left message. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. No one has showed up so I called Samsung back again to find out there is only one AUTHORIZED company in the area SA Display. So now I have escalated this because I cant get my ice maker fixed. By reading everyones reviews there is an obvious issue with this model number. So I am still waiting on someone from the escalation department to call me back on how they are going to service this ice maker issue. So not only have I waited 2 weeks to resolution I now have to wait ANOTHER 48 hours for a technician to call me. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with. Customer service is horrible. NEVER again. Buy American, people!!! Never again with Samsung of anything!!!

It sounds like 2 years is the magic number. We purchased our Samsung microwave on 12/2010. We havent gotten any error message yet but the lights & nightlight will turn on and off by themselves at all times during the day and night. Weve been unplugging it, worried about a possible fire. So much for convenience. Im not paying to repair this piece of crap. I feel bad for my husband who is going to need to install a new one... that isnt a Samsung.

We purchased a new Samsung gas range and it was delivered May 31, 2015. After doing a self-clean about July 20, on July 26th 3 of our birds died while we were roasting some vegetables in the oven. 6 days after using this feature it killed them!!! Please read about toxicity from these ovens! I have been in contact with them, and yes they have a compensation department. I am suing them for killing my family and my best friend! I now have a Whirlpool manual clean range!

Dont want your stove to catch on fire or your house? Dont buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I cant use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung cant figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. Its not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!UPDATED ON 09/24/2015: Update on my original complaint: I contacted Samsung twice and explained what I had learned on this site about the Samsung stove NE58F9710WS and also that the tech they sent to my house told me NOT TO USE THE SELF-CLEANING function as the stove gets too hot and locks up. He then was to come out to fix it. Instead to use Easy Off to clean it. I have not used Easy Off to clean any of our ovens for a very long time. Why do I buy a stove that is self-cleaning if I cant use it? With installation $2,500 and clean it myself? Next step is the Federal Trade Commission, to let them know that this is false advertisement and a hazard for sure. They need to recall this stove. Second call from their service tech was to tell me why should he come out when we both already know the answer and Samsung does nothing. DO NOT BUY A SAMSUNG PRODUCT if you hate to be aggravated and waste your money. They dont care about their customers and do not service them well! Piece of junk. Top scratched when my husband moved a pot from one side to the other and I cannot get it clean for the life of me. I had several smooth stove tops and they came out as sparkling clean. Not this one. Buyer BEWARE!

We bought a Samsung refrigerator from Home Depot to replace an old refrigerator that had developed a Freon leak. When the new refrigerator was delivered and plugged it, it immediately tripped the GFI breaker. The Home Depot delivery crew said there must be a problem with the electrical circuit. Lamps and other test units plugged in to the outlet worked, but plugging in the refrigerator immediately tripped the circuit. We paid for an electrician to come out. He said that the circuit tested OK but recommended that we replace the GFI breaker. He installed a new GFI breaker and outlet for the refrigerator. The circuit tripped immediately when the refrigerator was plugged in. The electrician tested and diagnosed the problem as an internal short in the refrigerator. Electrician cost $296. We contacted Home Depot about the problem, and our call was routed to Samsung. After about 15 minutes answering questions with the Samsung representative, we were told that a local Samsung service contractor would contact us within 48 to 72 business hours. We received a call from Central Electronics Services saying that the soonest the could have a technician come out to diagnose the problem would be two weeks later - nothing could be done to advance the service schedule. We went in to Home Depot who expressed concern about the problem and said that it is not uncommon to experience problems in getting manufacturer warranty service from Samsung. We are still awaiting the Central Electronics/Samsung service technician to arrive. Hopefully the defective refrigerator will be replaced with a properly functioning unit without undue. In the interim, we warn others considering purchase of a Samsung major appliance about the poor service from Samsung. Buyer beware!

This appliance (Over the Range 2.1 Cu.Ft. Microwave Oven) was bought in April, 2016 for $500.00. In April, 2018 the vent began turning itself when no one was using the oven & ion. August 13th a fire had just started while I was asleep. Luckily I woke up & was able to unplug the oven. 8/14/16 I contacted Samsung. I was hung up on or suddenly disconnected a few times but was finally given a repair ticket. A repair shop called on 8/16 and told my husband that he had to take the microwave off its mount by 8/20 because they were coming. Although Samsung was paying them they could only come at one particular time on 8/20 and would not reschedule. Also they refused to come unless the microwave was unmounted. Two people have to unmount the microwave so we had to arrange help or that was it! I called Samsung right afterward and they said the ticket was canceled. From then on we got the runaround and the gist of it was that wed have to pay $200.00 or the cost of a repair, not having any idea whether or not it could be repaired.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

We have had our refrigerator for about 3 years and had many problems with it. The defrost drain continually stops up and the water pools up in the crisper, the meat compartment and the bottom into the refrigerator. You have to unload the refrigerator and manually defrost it (takes 24 hours or more). This lasts for about 6 months and you have to do it again. The ice maker is noisy and continually drips water out of the dispenser. The ice maker also sweats inside which causes many problems. The doors are very hard to close and keep close. When you shut one door, it pushes the other door open. You must make sure you push both doors at the same time. Samsung was no help even though this is a widespread issue with their refrigerators. Will never buy a Samsung product again!

I have a RS265TDRS French door refrigerator now for 2.5 years. The cooling coils kept freezing up and it took 2 repairs costing $300 plus to fix the issue. Now the freezer is draining water into the lower part of the freezer and after a week water drains on the floor. Samsung will not warranty the defect and I will have to pay for the fix. And goodluck have a Samsung repair service center sending a representative out in a timely manner. After 3 days waiting for service, I called the service center (John Micheals) and was told yes they had a long backlog of service request. I called a local service company and had a repair service rep the next day.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

I purchased the Samsung DMT 300 dishwasher in May, picked up the unit in June, and moved into the house in October. I spent three months trying to get service from Samsung, and then gave up in frustration. Each time we called, we wound up with someone who could only read possible solutions from a list, and gave suggestions such as pre-wash the dishes in the sink first, use high-efficiency laundry detergent, all the new high-efficient washers have this problem. We could never get to anyone who could authorize a service call, or even give us the name of the nearest authorized service company. Once the washer switched into extended warranty mode, we were given the name of a local (50 miles) service company who has offered to come and take a look, but are doubtful that they can help. I will never be buying Samsung in future and if the problem gets fixed, we will be selling it ASAP.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

I bought a Samsung stainless steel dishwasher at Home Depot. I bought this appliance in December 2019. I started seeing rust on the door just four months into the appliance. I called customer service. They sent a guy over. He took pictures and said they will contact me. No one ever came back. I still have rust on the dishwasher terrible terrible. I will never buy Samsung again.

We remodeled our entire kitchen - floor to ceiling. We went to get appliances from Lowes. I liked the looks of all the Samsung, and the blue lights. We have had nothing but problems with the dishwasher. It been repaired 5 times already. One repairman came to fix and ran the dishwasher to hear noise and dumped dishwasher all over my floors and they needed towels to clean up the mess. The worst part was it went down into the vents and we couldn’t get it out. So when the heat comes on, it smells bad. They called last week when we had an appt. to look again. They cancelled the appt. after 6pm and before we had 2 calls saying they were coming. They totally inconvenienced us. Where is the point when someone says youve gone through too much and get a recall on this item or Samsung step up and say we will just replace the item?

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

I brought a Samsung side-by-side refrigerator from Lowes in NY and my evaporator fan start making a noise, then stopped working. It took 2 weeks before a Dial Appliance technician came to repair it. It is still not cooling properly and I cannot hear the fan working. When I called them, they say this is normal. Do they think that I am stupid? How could the unit not work the way it was when I bought it and they say it is normal. Calls to both Dial Appliance (718-368-1512) and Lowes (516-837-4057) say they will call me back but never do. What is Samsung doing about this? If they cannot make it work like before, they should replace it asap.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. Its been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I dont have money to blow on a new fridge.

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.Six weeks and 50 phone calls later I am yet to see any refund, only a trail of multiple ticket numbers and crossed wires. This process has truly been the most inefficient, contradicting, and burdensome experience I have had with a company in my thirty plus years. Each person has told me something different and no comprehensive steps have been given. At one point recently, I was told that I was going to get an exchange. Well, I already bought a new fridge to replace the one they took and who would want a fridge with all these issues, that can’t be warrantied, plus that’s not what I had been told the entire time. So now I am out $1000 buying a replacement fridge and have no signs of being reimbursed. Many people are struggling with bills and for one of the largest corporations in the world to take advantage of their consumers in this way is truly sickening to me. I can’t imagine what a struggling family would do in this situation, having to spend hours on the phone, and hundreds of dollars out of pocket, not knowing if this corporation just completely screwed them over.While I wait to see if I get a refund or if it’s theft, I can only advise other consumers to stay far away from any Samsung appliance purchase. I advise any retailers to reconsider selling their products, or at the least, warn your consumers that Samsung doesn’t service many major metropolitan areas – even if it’s right by the store it came from. Lastly, I would like to tell Samsung that you can do a lot better. I am sure you try to break a lot people through this process, hoping they will just give up, as most of us don’t have time during our day to call up a 1-800 number and explain to a new person what the situation is, every couple of days, for weeks on end. I am beyond disappointed with this process and I will never purchase nor recommend any of your products or services.

We have had our refrigerator (bottom-freezer) less than a year. Weve had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what Ive read, they make fine electronics - TVs, etc. Just dont buy their appliances.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

The range appears to be well made and well thought out. The gas cooktop is very adjustable and boils water in a short time. The convection oven cooks evenly and preheats quickly. The air fry option is wonderful and makes a huge difference in the items you cook with it. The range is sturdy and solidly built. Everything seems to work well. I am very satisfied with my purchase.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

I purchased this Samsung refrigerator (RF217ACPN French door model; bottom freezer drawer) in January of 2014 at Lowes but did not get the extended warranty. First, there was water in the crisper and not thinking much of it, I would just clean the water up. Then this past Easter weekend, the unit started making an awful noise. Being a holiday weekend, I could not get anyone out to look at the refrigerator. By Monday, the noise had stopped. Then on Mothers day then it stopped cooling but the freezer still works. So I called around locally for a repair person and was informed repeatedly that they would not work on the unit - reasons were no training available or couldnt get parts. I then called Lowes who in turn tried locating a tech for me several times with no luck. So my next step was to contact Samsung and over a two week period, went through the same thing of setting up repair dates and being called back and cancelled by the service companies. Finally started with a return authorization this pass Monday with Samsung - a prorated buy back. Only to be called yesterday and told that the buy back was stopped because there was indeed a repair tech in my area that would work on the fridge and Samsung, set it up for next Monday the 9th. Well today, there was a voice mail from the service company saying that they would not work on my unit. So I called Samsung 1-800 number again and informed them of the latest development and ask that the return authorization be restarted. Now, they are saying that they will not do a buy back because the refrigerator is not unrepairable. Well, if no one will repair a broken appliance then in my thinking, it is unrepairable.

We purchased this dishwasher Model # DW80H9930US/AA on the recommendation of the HHGregg Sales Representative based on reliability. We have had nothing but problems since December 2014 when we purchased it, with 3 service orders to date. The last one is a repeat for the issue that we had less than a month ago. On top of that, Samsung uses servicing dealers that do not have parts in stock. Thus, they are allowed to order the parts based on the repair order making the customer wait the additional time for the repair. Of course, if there is another issue, you need to start all over again with a service request where they try to get you to repair it yourself using their manuals. I will never buy another Samsung appliance again!

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didnt work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasnt our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didnt work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Dont waste your money. They treat people horribly and it will be a nightmare of an experience!

I purchased a Samsung french door refrigerator model #RF23HCEDBSR/AA at Home Depot on July 4, 2016 to replace my still working 23 year old Kenmore refrigerator/freezer. I also purchased a 2 year extended warranty on it. Two weeks ago I noticed anything liquid being refrigerated was freezing solid. Internet research says most likely the main control board has failed and will need to be replaced. The part runs about $130. I contacted Home Depot and they gave me the purchase order number but claim that I didnt purchase an extended warranty. Unfortunately, I cant locate my receipt. I did register the fridge with Samsung. I contacted Samsung and they advised me the fridge was out of warranty. To have it serviced would cost $160 just to come to my home and diagnose it. Parts and labor would be extra. So Im looking at a minimal of $300 to fix something that shouldnt have crapped out after fifteen months. After reading that thousands of other US consumers are dealing with similar issues with their Samsung appliance purchases, Im convinced this will be my last Samsung purchase until they make good on customer complaints and take action concerning quality control.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

I have a Samsung fridge, stove, microwave, and dishwasher. Everything works great except the dishwasher. It looks great from the outside. The control panel is on the top of the door, giving it a sleek look. However, it does a terrible job washing dishes. Dishes on the bottom and top racks both come out sticky with grime. If there are any food particles on a dish, this dishwasher will ensure that ALL the dishes are now covered in food. The dishwasher is also really, really, really slow. The cycle time is probably close to two hours. Anyway, Im happy with my other Samsung appliances, but buying a new dishwasher is high on my priority list. Dont buy a Samsung dishwasher. They suck. We use ours primarily as a drying rack for when I hand wash the dishes.

In 2011 we purchased a Samsung model # DMT800RHS dishwasher. It required 2 service calls within the 1st year: once because we had to keep flipping the breaker to get it to turn on and once for a problem with the control panel. The racks are held together with plastic clips. The top rack has two positions. After only 2 years, many of the plastic clips are broken, and now the rack will not stay in the up position. One of the rungs (which is also held together with plastic clips) will not stay in the upright position because of the broken clips. We also purchased an electric range and French door refrigerator. We have had one service call on the range. So far the only appliance that has not needed service is the refrigerator. I would not recommend Samsung appliances at all. And I will absolutely never purchase a Samsung again.

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

After six months from date of purchase, the fan would go on by itself. I wasnt using the microwave or the stove and would be in another room. Called for service and the technician said it was a circuit breaker fuse. He told me once he fixed it, it would never happen again. Well, its been a year now and it is happening again. Also when the light under the microwave is on, it will go off and on as the microwave door is opened and closed. The only way I feel this junk is safe is to unplug it when Im not using it. Is there a lawsuit going on I need to know about?

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mothers face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

Purchased dishwasher Jan 2019. Samsung not installed till March 2019. Used maybe once a week. 2 people in household and now will not shut down. So maybe used 100 times. Circuit breaker has to be turned off till repairman gets here in 5 days so no power to certain places in house. Paid 500+ for dishwasher. Very disappointed in product and the situation I have been put in because of this. Never again purchase their products.

I bought Samsung refrigerator last June 20, 2009 (RF267ABBP/XAA). The ice dispenser started spitting out bits of hard white plastic (some nickel and dime size) with the ice. When I called for repair (still under warranty), the repairman could find no source for the plastic and did nothing. The problem has reemerged now with 1.5 x 2 piece of hard white plastic and dime size piece of styrofoam.

We purchased our Samsung French door refrigerator (Model #RF263BEAESR) in March of 2013. What a piece of junk and to add insult to injury... poor customer service from Samsung. The unit does not defrost properly on its own. We have been experiencing ice build up behind the back interior panel of the fridge compartment. The ice builds up to such an amount that the fan blades can be heard scraping the ice build up, which is an unpleasant sound along with the motor groaning at times. In addition, we have been dealing with water leaking from the back panel onto the shelves and inside the bins.Contacted Samsung and they arranged for the only authorized service repair company in our area (40 miles away) to contact me. Set up an appointment with them. On the afternoon of the appointment (while Im sitting at home waiting for them during the time block they arranged) they call to cancel. Then when I try to reschedule they keep offering only morning times which I told them I could not do. I got so frustrated with the whole ordeal I simply told them to forget it. Then when I email Samsung with my frustrations they reply with bunch of B.S. that did nothing to correct the problem or stand behind their product. Now after only being 3 years old, I am replacing this giant piece of crap with a new refrigerator because I am so disgusted with Samsung.Go to YouTube and you will see how to videos on how to attempt to fix Samsung refrigerators with the exact same issues we are having. And there are countless horror stories on ConsumerAffairs.com of people having the same issues with their Samsung fridges. Not to mention in 2010 there was a class action lawsuit against Samsung for the exact same issues with some of their fridges. But yet Samsung has the audacity to tell me they are not aware of any such issues with their refrigerators. Funny how the appliance place we purchased our replacement fridge from no longer carries Samsung. Do yourself a favor, steer clear of Samsung for appliances... Period. They are a piece of junk and the company is horrible to deal with.

My fridge is not working properly, not cooling. And I registered a complaint on Customer Care, but they are not responding.

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I cant imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step. I called Samsung and they said they would not replace the microwave that their technicians would be capable to fixing it. It is now supposedly fixed, however, I am not confident enough to leave it plugged in when I am not here. I unplug it when I am leaving the house. I feel Samsung should have replaced this unit as it was only 3 months old when it malfunctioned. I am seriously considering buying another brand microwave and replacing the Samsung one so that I feel safe.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then its not cooling again, Called Samsung again and found out its not covered under warranty anymore. So Ive to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I cant use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

Purchased a home and did a remodel and purchased a Samsung appliance package from Home Depot. The dishwasher has been a NIGHTMARE!!! I am the only one in the home so I don’t run it every day but once I did begin to use it and not even 2 months later had to have the pump replaced. One month later YET another repair! Spoke to a representative who said they would refund my money and she would send me an email with how to get this. Received the email and provided them with everything they wanted. Waited a month and No refund check. Called NUMEROUS time to take 10 minutes of explaining to have them transfer me to claims where THEY DO NOT ANSWER AND YOURE ON HOLD FOREVER!!!I called numerous days in a row and have sent emails every day with no response!!! HORRIBLE!!! So I called and explained to Home Depot and they said there is nothing they can do! It is absolutely ridiculous!!! Pay over 400$ for something and it is not overused and you can’t even use it!!! For Home Depot to support this manufacturer is very sad!!! Will NEVER buy from Home Depot again! Nor will I tell anyone to purchase Samsung!!

The microwave works adequately though Im not thrilled that I have to press 1 0 0 rather than 1 for one minute, etc. Sometimes the reheat works great and other times the food is just lukewarm. This microwave was on sale so I cant complain.

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

Samsung has got to be the WORST appliance manufacturer. We purchased all Samsung appliances, after our kitchen remodel. To date, we have had to replace the microwave, and now have to buy a new refrigerator. Both broke months after warranty.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.

Purchase the microwave in 2016. I have many Samsung products that I really like. This microwave stopped working and it gives me an error code. Samsung requested that I get a repair from a local repair shop that they recommended. I spent over $100 getting it diagnosed only to find out they could not fix it without replacing the motherboard. Samsung did not pay me back for the diagnosis they recommended. They told me that it was out of warranty and they would not pay for it. I was told I couldnt cook on my stove with the microwave above it??? I wish they would repair or replace it. Due to their neglect I will never buy Samsung microwaves again.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

I purchased this new refrig. when my old one gave out, so I was in a hurry to get one and did not do any homework as to the appliance. I went by the name alone. Big mistake. Right from the front door inside the house this thing was making noises like crazy. After 2 weeks of trying to get a repair man out, they finally replaced the fan and the ice maker. These loud banging noises, and cracking sounds, then sounds like hot water hitting cold, sizzling noises continue. All day and All night!! My dogs are barking all night thinking someone is coming into the house it is so loud, when company comes, I have to shut their door, in hopes they can sleep. I would never buy another Samsung ever!! I would like to get some sleep at night, I do have to work. I hope someone reads this and can do something about this problem, or replaces this haunted device. Thank you for reading.

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

Have had a problem with water puddling on the floor for some time now. Our Samsung french door w/ bottom freezer, water/ice in the door is a model #RF26VABPN. It is a 26 cu ft unit. At first it was a pretty nice unit. We started to notice small puddles of water every now and then on the floor. This we thought was just a maverick ice cube had escaped and slid under the fridge. It turns out that ice is building up inside the bottom plastic wall cover, thawing and make a small pond under the two bottom drawers. We contacted Samsung customer service but since it was out of warranty...no help. We are now going to relegate this fridge to the garage and buy a new unit and it will NOT BE A SAMSUNG! It is our opinion that their products are very low quality, poor/non-existent customer service, and just plain junk! Our advice to you is dont be mesmerized by the cool lighting, silver-tongued salesman, or the gadgets. These things are expensive so shop wisely.

I got my NX583GOVB gas oven range 2 years ago and the knobs are broken by now. They were made with plastic material, now they charging $39 for each knob plus shipping. Call Samsung. They just cover 1 year warranty. Is unbelievable! It should be last for 10 years. Last time I get Samsung!

Never expected a dishwasher to be so quiet. First time we turned it on, I actually had to get down on my hands and knees so I could hear it running! Works great! Also has a very large wash area, which allows us to wash Thanksgiving meal for eight in one wash!

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

In Jan 2014, a friend purchased a Samsung Dishwasher. A month later, it started to leak water onto the hardwood floor. Multiple service calls included a trip EACH to 1) verify the unit was actually leaking, 2) order a replacement control unit (supposedly had a software update for the vent actuation, which DID NOT fix the problem), 3) verify the leak was still there, 4) verify the leak was still there, 5) replace the unit with a new one (which started leaking the first cycle), 5) verify the leak, 6) verify the leak, 7) Verify the leak, and that time the Samsung Service Tech recommended we request a refund. We did so, and was told that we would be contacted in 3-5 business days with their solution. On the 5th day, not having heard a peep, we called Samsung to learn from an extremely rude customer service representative that Samsung wanted to attempt repairs until it was fixed. We asked to speak to this persons supervisor AND WERE TOLD WE COULD NOT. PERIOD. So we contacted Best Buy, who was involved in the replacement procedure from a month ago, and after less than 10 minutes, had our refund. 2 lessons on this: 1) Never again ANYTHING with the name SAMSUNG it - phone, TV, Microwave, garbage bag... 2) BEST BUY for any major purchase such as this due to the outstanding customer service.

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time. I didnt have those buttons, but held down the clear and start buttons at the same time - say 3 seconds, at most. Well, I held on for dear life for about 20 seconds. All of a sudden, the unit started beeping. I let go - and oh, my God, it reset! It seems to be working fine now! This is obviously a scam by someone. Otherwise, why is this fix not mentioned anywhere? It looks like I stumbled across a $300 secret. Hopefully, this helps others. By the way, even if a tech came out and was able to do the same thing, it still would have cost the $75. What a shame.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

Just a note to say that it is beyond me how a giant company like Samsung can sell such sub par products and allow themselves to disappoint millions of customers with their extremely horrible customer service. I cant even count how many bad reviews there are out there about numerous Samsung Refrigerator models, not to mention all the other product issues as well. We too purchased a terrible fridge model RF267 and have been dealing with the ice maker freeze up and water leaking among other things for years. Its appalling to me that Samsung can let this go on and on for years on end. If a company refuses to build a good product and refuses to be held accountable for their lack of knowledge in engineering and complete disregard for customer satisfaction, they should no longer be in business. Bye bye Samsung... The electronic world is far too competitive. Its only a matter of time before what you have dished out comes back to you.