Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

I purchased a Samsung dishwasher, stove and microwave. Within a year of purchase I had to repair the microwave and dishwasher. Up until that point they were good. Appliance Problems. Beware before purchasing.

Hopefully the reader of this submission has not yet purchased a Samsung. I sure wish I had done some homework on Samsung before I went shopping. Samsung products low quality. My $500 microwave is broken. It makes a horrific noise when I try to microwave. Its not heating up and is emitting a scary electrical smell. I had an old microwave when I was in college. Paid $20 for it from someones garage sale. It lasted more than 10 years. I did a kitchen remodel and bought this fancy looking Samsung and had it mounted over my stove. Its total junk. How can a $20 microwave last 10 plus years and a $500 microwave make it only 2 years? My advice - NEVER BUY ANYTHING FROM SAMSUNG. Period...

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.The first repair man arrived in September. He ordered some parts and we were told to call them as soon as the parts arrived and they would send out another repair person to install and repair the freezer. So the parts came in a few weeks, we called the repair service company and had a repair person arrive in another 2 weeks. So it is now October, no freezer and the regular refrigerator part of the unit is acting up. The second repair man shows up but the parts that arrived were not correct. He was able to bypass something so we could keep food cold. But he also ordered other parts and checked the other side of the unit. It also needs parts. So 2 more weeks wait for more parts.It is now December 2014 and the parts arrive, we call in for the third repair person. He arrives, re-checked everything and said that none of the new parts ordered would fix the problem so he ordered more parts. Those parts arrive in January 2015. Still no freezer and our other refrigerator side of this unit is getting worse. We called again for another repair person. The fourth repair person came out and said they did not need the parts that they found a leak in the line. He repaired it. It worked for a few months and then started all over again. A fifth repair person came out but not until April. He checked everything and they had to recharge the unit again. So it worked until June - this is 2015. So we have gone 1 year with it working for a month or maybe two then we start all over again.Anyway they said that in June they could not get back until the first of September. The sixth service person charged it again and it was good until yesterday. Now I have to call again and have them come out again. This has been a 2-year process of an on and off refrigeration unit. Samsung should have given me credit and I should have been able to buy another unit. Instead I am having to basically have someone come to my home every other month to work on this unit. We are totally frustrated and would love to ship this to Samsung so they they can use it as a paperweight because that is about all it can do consistently.

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

Dangerous and scalding to the touch (on the outside) on self-cleaning mode, melted my cupboards on both sides of the range. Of course Samsung will not acknowledge that there is a problem with this unit doing this. Leons Furniture (where I bought it from) will not accept any responsibility either. They (Samsung) is now telling us that the consumer needs at least 3 inches on each side of the range for clearance (who in the heck would build an opening that huge for their range and it would also be aesthetically ugly) and how stupid would that look for a slide in range (the glass top would not sit on top of the counter then??). Then the next excuse is that you should pull your range out every time you self-clean... really?? (Not with my bad back!) Strange that in every distributor that sells this range such as Lowes, Home Depot, Leons that their display models do not have a huge 3 in gap on both sides of the range, can you say FALSE ADVERTISING!Before I bought this monstrosity I had a Kenmore slide in range and never, EVER, did I have a high heat/scalding to the touch issue with it, it never caused damage to the surrounding cupboards either. Beware of this extremely dangerous product and most of all they (Samsung) will take your money but they surely dont care if they damage your newly remodeled kitchen. Warning... keep children and pets away from this dangerous product. I now see why they have so many complaints about phones, dryers and now stoves. At least stand behind your product if they damage a consumers property!

As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!

Beautiful stylish look, silent operation, and gets dishes clean, powerful enough for even the toughest of stuck on food, and no spots on glassware, yes it’s pricey but it looks good and does what it’s supposed to. And the best part is it’s backed by Samsung customer service, and customer service is the key factor for me.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

Purchased Samsung model FTQ353IWXU in February of 2012. In January 2013 oven wouldnt heat to temperature. Repair cost 200.00. Now in January 2015 bottom heating element has quit working. Going to cost another 200.00+. Next time it needs repair I will purchase a new range... and it will certainly not be a Samsung brand. The repairman says he works on Samsung brands more than any other.

The paint has been peeling off the top and now the bottom of the microwave. I called and they said they havent had that complaint. I dont believe that. That also claimed it was the way I clean it. I only use a soft sponge and mild soap! I would not recommend their appliances. I also purchased a stove but because it was the floor middle they refused to fix the feet that dont adjust at all. The refrigerator I purchased also has no place for the water to go when it soil after use in the door dispenser. I am very unhappy to say the least!

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

I am responding to a 12/28/2013 customers input and what he did to service his Samsung Dishwasher. I found his input very useful info as it gave me the confidence to pursue tackling the problem myself. I found the rubber check valve that he mentioned. I did not notice that it was stuck open, but I am assuming it might have been. On my model, DMT800RHS, the valve looks to be removable and replaceable. I did not try to remove it, but I did try to clean the surface with my finger. I also took the opportunity to clean my dishwasher parts thoroughly. There are several areas that trap food particles and eventually the food rots and smells. I will make that regular task from now on as eating food cleaned from an unclean device is as bad as taking a shower in a moldy shower stall... maybe worse. I hope this helps other people out there dealing with this problem.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

4 Years ago I upgraded 4 of my appliances, 2 of them Samsung fridge and microwave. Fridge broke in 2013. Microwave broke this month. Called Samsung informed them its not working and gave burning smell and they recommended to have microwave evaluated by tech which I refused (reason written below between they told me after 1 year no warranty). Went to Best Buy and bought GE microwave. Hopefully it will last long. Our TV from Samsung already broke of course. Last year when my fridge broke, I called Samsung. In short they recommended CERTIFIED technician who came and couldnt pinpoint issue (FREEZER SIDE WAS NOT WORKING, MELTING EVERYTHING). He told me it could be one of many reason and recommended to change 3-4 expensive parts plus his labor cost. I could buy new fridge comparing parts and labor cost. My opinion Samsung products dont last long. If you have money to throw, do buy them.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

We remodeled our entire kitchen - floor to ceiling. We went to get appliances from Lowes. I liked the looks of all the Samsung, and the blue lights. We have had nothing but problems with the dishwasher. It been repaired 5 times already. One repairman came to fix and ran the dishwasher to hear noise and dumped dishwasher all over my floors and they needed towels to clean up the mess. The worst part was it went down into the vents and we couldn’t get it out. So when the heat comes on, it smells bad. They called last week when we had an appt. to look again. They cancelled the appt. after 6pm and before we had 2 calls saying they were coming. They totally inconvenienced us. Where is the point when someone says youve gone through too much and get a recall on this item or Samsung step up and say we will just replace the item?

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

I bought a microwave by Samsung on Feb. 28, 2019 the microwave started smelling like burning wires, and would not heat food. I contacted Samsung and was told a technician would come out, technician came out and said he believes it needs to be replaced because a fire had started inside of the microwave. Samsung called them and told them they would not replace it because it was physical damage from grease. The technician that came out wrote in the report it was not grease it was like hard plastic and they would not replace it. My filters are still silver like new so how can you say grease build up within a year! I will never do this again and I have contacted my attorney!!

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

RF267AEPN French Door Samsung Refrigerator - Nice looking junk! Expensive and poorly made, and Samsung knows it. They should be ashamed. I bought mine from Sears in 2010. Two days ago, I noticed that food in the fridge portion seemed to be spoiling far too fast. Some of the produce and lunch meats needed to be thrown out after only being purchased four days prior. Then today it sounded like the fridge fan was banging against something. I checked the temperature gauges and was shocked to find the fridge was at 53 degrees, even though it was set to 38. The freezer was fine. Set for -2, and maintaining -2. Then I realized I had a pile of water under the Cool Select Drawer. After cleaning that mess up, I wondered if maybe the water filter had anything to do with it. Since it was time to change it anyway, I started to take out the shelf under the water filter, and found I could not get the shelf out because it was frozen in place. Then I noticed that the entire strip that runs down the center back of the fridge for purposes of shelf height adjustment was completely filled with ice. I could not believe I was seeing this sort of thing on a refrigerator that is only 3 1/2 years old. So I started researching to see if anyone else has had this problem with these refrigerators and found this site (along with reviews on vendor sites), and found that a class action lawsuit was filed in 2010, and appears to be ongoing. One of the main law firms representing plaintiffs appears to be Cohen, Placitella & Roth, so I will be contacting them to see if it is possible to add more people. Companies should not be allowed to get away with making such inferior product. People simply cannot afford to be replacing major appliances every three years!!

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

I purchased Samsungs top-of-the-line French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowes in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door wont seal very well so items dont stay cold.After several frustrating calls to Lowes for service, I finally got a call from their authorized repair person who told me its not under warranty any more. We argued and I had to call Lowes again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them its not under warranty. And again, another call to Lowes where I am told its under warranty. The next day, I got a call from Lowes telling me that it was never registered as sold with Samsung so theyre using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowes hadnt bothered to inform Samsung.A day or so later I got another call saying Samsung has now been informed of the sale date and that its under warranty. Now I cant get anybody to work on Samsung. Even their authorized repair centers say they wont work on Samsung appliances anymore because Samsung wont reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like Im going to have to sue Samsung.

This microwave (model SMH1816S) started by itself yesterday, and the entire unit was too hot to touch within 2-3 minutes. I pressed every on/off button, plus all the other buttons, and nothing turned it off. Since this is an over-the-range unit, the only way I could stop it was to turn off the circuit breaker. Im positive this would have started a fire in my kitchen, which could have burned down my entire 8-unit condo building. Fortunately I was at home. I called Samsung repair this morning, but since the machine is out of warranty, the only thing they will do is send an authorized repair representative - at my expense. The machine is six years old, so Im not going to pay for even a service call. My old microwave was more than ten years old and still worked when I bought what I thought was a good microwave. Never again will I buy a Samsung appliance.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

I purchased a Samsung dishwasher for my new home and I purchased it 3 months before my house was finished. When the contractor was ready I bought the dishwasher in the box to the new house so they can install it. We moved in the house Oct. 1, 2019. Two weeks ago I called Samsung about the dishwasher wasnt working and explained to the customer service rep that I havent been in my home a year yet. I was advised that the dishwasher is out of warranty and that I can pay someone to come out and check it out. They said the warranty expired at the end of last month. Stupid me I purchased a Samsung microwave, Samsung dishwasher, and a Samsung refrigerator. Im disappointed one because I got less than a year of service out of the dishwasher and two the level of customer service you get when you spend the extra money to get a product that suppose to be good. I will purchase a new dishwasher but it wont be samsung.

Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WONT FIX IT.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

After 11 months after buying a DW80F600 Series Dishwashers we had a leak under the door. Luckily we still had warranty. Two months after that we had flashing lights and it wouldnt finish washing. Of course the warranty ran out and got it fixed. Two days after that the same thing happened again. We had it fixed again and it was good for six months and different lights are flashing. We will never buy anything Samsung ever again. Its junk! Having problems with my Samsung Phone also. GARBAGE!

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then Ive had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And dont even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

This stove has broken down twice and has been unusable more than it has been operational. Stay Away ....find an alternate. The repair process takes at least 2 weeks then parts then back to fix. This thing is bad, bad, bad.

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didnt think to take a picture of the SE error first. Ill explain later why that matters.Unplugging the microwave for a few minutes and plugging it in again, got rid of the SE error. Unfortunately, the microwave would then turn on by itself and attempt to cook an imaginary baked potato. It was like a ghost was pushing the baked potato button. I assume there is such a button, the display would read BAKED POTATO and the microwave would run. Not a good situation. We unplugged the microwave. I then researched further, and found that this is not an uncommon problem and a number of people were successfully getting this model of microwave with the SE error repaired free of charge.I called Samsung and related my story. I was given options for repair, each of which would cost me more money than I wanted to spend. When I countered that I had read Samsung was fixing the SE error, I was told that was true BUT I NO LONGER HAD THE SE ERROR. The customer service rep said I now had a different problem, the imaginary baked potato cooking problem. Frustrating. She then said perhaps I could plug my microwave in again and the SE error would return - worth a try. She gave me an issue ticket number for future use. I plugged the microwave in, and after stopping and clearing some baked potato cooking sessions, and a few hours of silence, the SE code reappeared. Success, in a manner of speaking, I took several pictures of the display showing the SE code.I called Samsung again. I gave them my ticket number, explained that I again had the SE code, and asked that they repair my microwave. They said okay immediately, but emphasized my consent that if the issue was something other than the SE error, it would cost me. I said fine, and explained I had pictures of the SE error to show the repair tech even if the microwave did not display the SE error when he arrived - which was the case. The tech came this morning and repaired the microwave this morning. Yes, I had to go through some hassle, but Samsung repaired my nearly four year old microwave at their expense. Thats pretty nice. (They repaired a more than four year old TV for me too, but thats another story.)

We have our third replacement refrigerator from Best Buy, and still have an issue with the ice maker. First were the squeaky wheels on the freezer drawer below, which a subsequent Geek Squad member fixed with Vaseline, Three same issues with the ice maker, which will not make solid cubes, instead it makes a mixture of solid and cracked when set to solid or cracked ice selection. All three refrigerators have had the problem, and all the Geek Squads respond that the Samsungs all have this problem. If that is the case, why have the full cube selector? Thus, while we like the design of the fridge, this annoying feature must be a design flaw. We are going to try an LG, and then go back to our old fridge.

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

We purchased a stainless steel Samsung Refrigerator Model No. RF217** in December of 2010. Today was the fourth time weve had to have it repaired for the same problem: standing water in the produce drawers with water and ice below them. The repair in 2013 required replacing a part which took several days to come in and, including labor, cost us a couple of hundred dollars to have done. The other three repairs cost about $100 each. This was an expensive refrigerator and it just galls me that Samsung wont stand behind their product! The first failure happened exactly two days after the one-year warranty expired so Samsung would do nothing. We didnt buy an extended warranty because we generally dont believe in them - big mistake - with Samsung believe in them! Not only is this all very expensive, but having to completely empty the contents of the fridge and freezer 24 hours before the service call so it can defrost is a royal pain in the petoot! What does it take to get a class action suit against Samsung? We bought a Samsung stainless steel dishwasher the same day we bought the refrigerator. I dont like it either. It never completely dries the dishes. We will NEVER buy another Samsung appliance!

In Nov the wife and I bought a new fridge from Warners Stellian... The old one was getting a bit worn. So we settled on a Samsung bottom freezer model that has an internal ice maker and filtered water dispenser. We got it delivered, set up, and running no problem. It took about 3 days of running water through the system to get it tasting like decent water to start with. One week to the day after delivery, the water dispenser stopped working. We called Warner Stellian and they scheduled a tech to come out in just over a week. The tech looked at it, couldnt figure out why the part wasnt working the way it should be, and said hed order a new one. A week later we get a call from them and they told us that the part wasnt in and due to Samsung redesigning the part we would be getting a brand new fridge. I scheduled a tech from both Warner Stellian and Samsung to come look at it. The guy from Samsung was supposed to be here before the other guy so I was happy. The morning the tech was supposed to come out from Samsung, he was going to call me before 9 to tell me what time he would be here. At 9:30 I texted them and told them I hadnt gotten a call. SHe texted me back and said she would reach out to him. Three hours later I still hadnt heard anything, so I texted again. She texted me back and said Oh Im sorry. The tech called in sick today and we didnt find out about it till a short time ago. WTF???? Three weeks later we finally get the new one. Before they left after delivering it I made sure it worked the way it should. One week to the day after getting it delivered and set up, the water dispenser stopped working. Turns out the redesign wasnt actually a redesign. The work-around the company put out wasnt done on this particular model. The tech puts in a stopgap to at least allow the water to work until they can get the right part in. A week and a half later, they get the part and schedule the tech to come out. He replaces the part and its working again. The fridge worked great for about 3 weeks until last Sunday. We noticed the freezer wasnt working right, then realized the fridge wasnt cooling either. So the tech comes out yesterday, and says he cant figure out exactly what it is. EIther the compressor or the main board. So they have ordered both parts. The parts will arrive in 3-5 business days and then who knows how long it will take for the tech to come out and actually replace the part. Carissa and my grandson are here this week, they arrived last Thursday. So now what food I was able to save is down in the garage in boxes or our chest freezer. My warranty has a provision that allows us to claim $250 worth of groceries but that is a drop in the bucket. Its daily trips to the store because we dont want to keep anything for too long. The food we would have replaced isnt yet because I dont have a place to put it. Warners Stellian says the company has to ok a return of the item and they said since its a new fridge, they will fix it. Their customer support tells me Im sorry for your inconvenience, I hope it can be fixed very soon, or My apologies for this experience.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

I like the technology and the layout of the refrigerator but I am a little concerned with the reliability of certain aspects of my model, like the icemaker. I have owned the refrigerator for about five years and for the last 3 years the icemaker has not operated properly. It tends to freeze up after about a week or two and it gets jammed up with ice cube being dumped over the sides.

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

We bought a Samsung dishwasher in September 2013. It broke after 5 months. We are currently without a dishwasher after 2 repairs and third repairman declaring as unrepairable. Samsung customer service continuing to give us runaround.

850$ new Samsung dishwasher never worked properly. Bottom bracket didnt slide in and out without a huge struggle. Made numerous calls and all we got was BS. Worst product and customer service. We are now throwing it out and buying a 300$ dishwasher.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

We have had nothing but problems with this $3000.00 fridge! We have ice freezing in the bottom crisper and it needs defrosting every 4 to 5 months or it pours water onto our kitchen floors!! The local repairman says that this is a common problem and that these models are a nightmare!!! Now this week I replaced the water filter and now no water will flow from the dispenser. Samsung told me to get another filter which I tried 3 different times and none of them work. When the filter is removed we get water flow but not with the filter inserted?

We have a fancy expensive lemon!! Buyer beware. DO NOT BUY!! The bottom freezer doesnt work and continues to leak despite numerous repairs done by Samsung. The side of refrigerator is bulging causing it to get stuck in between my kitchen cabinets. I called the fire department because I was scared of the leak and how hot the back of the refrigerator got. Sears repair has been to my home more than 4 times with no answers. They just replace parts and it still does not work. My next stop is the media if I dont get answer from Samsung.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesnt show. Very disappointed in this product.

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowes in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem. Apparently, theres a problem with the coil in the twin cooling area that heats up any ice build-up (Im not mechanic/engineer, so Im explaining as simplified as I can). We emptied the refrigerator and he opened up the twin cooler. There was so much ice build up inside and the motor was frozen solid! No wonder it quit cooling! This is not covered under warranty (ours had expired anyway, though we bought an extended warranty). Using a blow dryer, he patiently thawed out the area and the tube and inserted a copper wire (that the YouTube video said would fix the problem). When he put all the parts back in, the motor started up again! Lets just hope this fix is what the YouTuber swears works. I sure hope so, or were going to have bought another refrigerator. Im happy with our Samsung laptops and TVs, but never again would I buy a Samsung refrigerator! Ill try and update if this is a permanent fix, but its worth a try.

The range appears to be well made and well thought out. The gas cooktop is very adjustable and boils water in a short time. The convection oven cooks evenly and preheats quickly. The air fry option is wonderful and makes a huge difference in the items you cook with it. The range is sturdy and solidly built. Everything seems to work well. I am very satisfied with my purchase.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

Bought Samsung refrigerator RF267AEBP in 2011 and has had problems with freezing the back of the inside wall as well as dripping water to the bottom of the pantry drawer. Piece of junk for a $2000 dollar fridge. Do not recommend this refrigerator and Samsung will not recognize this defect on their many products with similar problems.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

I bought the Samsung Refrigerator in 5/14 from Best Buy (I will not go to Best Buy for anything). I started having problems with the ice maker not making ice in a few months and continue for over 3 years. My neighbor was nice enough to explain to me that the frig wont make ice if the frig is not level. Call someone out to level it. The installer and the repairmen should know that. It still would quit making ice, but I was able to knock the ice off the ice maker and it would start making ice again. The last 2 weeks, I am not able to get the frig to make ice.Back in April, the frig sounded like it was in the 500 road race. I called a repairman out and said it needed a evaporator cool kit. It 2 months for him to get it. He installed it and 2 weeks the terrible noise again was back. Called the same guy and he said he could install another kit, but it would continue to have problems. He said that Samsung does not allow the repairmen to know much more about the frig. He said that the refrigerator will eventually quit running. I needed to contact Samsung. I did that and he couldn’t find any repairman in my area. What a bunch of crap. The service is terrible. The frig is awful. I did write the CEO and President Tim Baxter and I didnt get an answer. I hate to pay over another $2000.00 to get another frig in less 4 years time.

We purchased a Samsung refrigerator 1 1/2 yrs ago for a significant amount of money. Had issues from day 1. Spent many hours on the phone with countless repairs. It was a very long battle with Samsung. In the end they do not stand Behind their products. I will never purchase another Samsung product. Poor customer service/poor product.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato. The only way I could stop it is to unplug the unit. I have a repairman come out recommended by Samsung and he said the parts are no longer available. For a 2-year-old microwave? We tried again after a few days and the display has :0 on it. But the unit is now working. I cant figure out whats going on, but at least its working for now. Samsung should recall this product. I wont be buying any Samsung items unless they fix this problem.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. Its the stupid ice maker. It doesnt give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said thats how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so Im stuck with it.

They have a known defect in their refrigerators and Ice makers and refuse to recall them. They’ve cost people time, money, home repairs, food poisoning, etc. When you call they act like they’ve never heard of it even though repair companies have received service bulletins from Samsung. That means they know there is a big big problem but won’t change the product to prevent it.

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

Purchased 1.5hp split inverter aircon from Emcor Davao City May 5 2018. Unit worked fine for about 5-6 months then started short cycling. Mystic Electronics Service Center Davao was contacted by customer service to be assumed warranty repair provider. Person came out said Lindsey too short so had to pay P6000 To have that fixed. Unit continued to short cycle. Came out again said outdoor motherboard AND compressor overload were both bad...then outdoor blower motor was bad. They replaced all of those items. I have years of AC experience and told the KID that is not the problem. He leaves unit still short cycling so I finally called Manila again and told them MY diagnosis. After further discussion between themselves they agreed to send same KID out to replace the indoor thermistor. The KID damaged my casings on inside unit. Now unit is acting up again with about 3 weeks remaining on warranty. I told them they need to send someone else out as I had banned Mystic from coming inside the property again since he has really no idea what he is doing and no respect for someone elses property....I.e. Indoor portion of the Samsung a.c. NEVER EVER BUY SAMSUNG AIRCON products....unless youre rich and dont mind just throwing your money out the door. Learned my lesson on Samsung. Never again buy their a.c. products.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. Were now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. Its past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

JUST DONT Buy ANY Samsung Appliances. If you are even considering buying any Samsung Appliance, find the FB Samsung Refrig Recall page & read reports from all the unhappy Samsung Appliance owners. Sadly I have recently joined that large & unhappy group of ~$2500 Samsung Refrig owners that now dont have a working ice-maker due to a defect & Samsung has no workable solution to repair it... Oh, & if you even lightly brush against the stove controls the knobs turn on... The Microwave sounds like a Jet plane... etc... etc... So JUST DONT...

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the lemon law apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

Purchased a French door black stainless refrigerator from Home Depot in 2016. Paid about $4000 for it. The ice maker never really worked well. It leaked constantly causing calcium buildup on the catch tray. Wasn’t too long after that it began to mold around the seal. Eventually it froze up and wouldn’t make ice. I called and it was 2 weeks after year warranty expires. They offered a one time extension. The ice maker was replaced then not even 6 months later I’m having the same issue. I called to complain and was treated poorly. Told they already gave me an extension and asked how long did we expect them to be responsible for my refrigerator, 20 yrs? With sarcasm. Should have bought the LG. Will never buy ANY Samsung products again!

You were a big help. I opened the back panel and started pushing connectors. I didnt find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I dont know how long this will last but it did get the fridge running again.

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Samsung has got to be the WORST appliance manufacturer. We purchased all Samsung appliances, after our kitchen remodel. To date, we have had to replace the microwave, and now have to buy a new refrigerator. Both broke months after warranty.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the design, mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I wont even THINK about another SAMSUNG and will be careful to ascertain if the next brand is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Dont buy Samsung! I will not buy another Samsung product - phone, etc. Dont even get me going about my Omnia Phone either.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and dont buy a warranty without having an attorney read it first.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

We have had our refrigerator (bottom-freezer) less than a year. Weve had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what Ive read, they make fine electronics - TVs, etc. Just dont buy their appliances.

We have had our refrigerator for about 3 years, thank goodness we bought the extended warranty, when we started having problems it freezing up behind the back panel of the refrigerator. Also the temperature and humidity was good. The repairman came out 3 times, each time we had to empty the refrigerator let it thaw (actually, we couldnt store a lot in it because it wasnt cool enough). Finally Samsung wanted the repairman to film himself using this specific tool unclog a line, after a week they could not find the tool. According to the repairman this is a known problem for the Samsung refrigerators. Finally of weeks not being able to use the refrigerator, we got a replacement check. I love the design of the refrigerator but dont ever want to deal with this again. Now I am trying to figure out what brand to buy. I think they all have problems.

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!