Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

I purchased the Samsung dishwasher model #dw80f600its in March 2014 with a one year warranty from Samsung and a 2 year extended warranty from hhgregg. Within the first year Samsung had to come out twice, both times there was a water code error. After that, I had to contact hhgregg for another water code error. They have come out twice for the same problem. Each time the service tech had replaced a sensor on the unit along with a tank on the side of the unit. Now, I still have 3 months left on the 2 year extended warranty. Surprise, I have the same error again. This time hhgregg says that they are no longer responsible for this dishwasher, the cost of repairs had exceeded the retail cost of the unit. I will NEVER purchase another Samsung dishwasher and it certainly will NOT be from hhgregg. What is point of an extended warranty if they wont honor it?

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

I purchased the gas stove because it was Samsung & I knew of their reputation. The stove was in no way what I thought it would be. My food cooks uneven. Temperatures not consistent. Burners have uneven flames. Top of stove no matter how many times you wipe it looks dirty & easily scratches. This was purchased along with five other Samsung appliances. What a mistake. Does not live up to their reputation. If I had to repurchase these 6 appliances they would definitely not be Samsung. Be smart. Do your homework. Do not buy Samsung. Only their TVs or phones.

I am loving my new Samsung oven and microwave. It is top of the line. Loving using it!!!! The ability to set the oven temp from my phone is wonderful. Love the options to be able to clean with steam or heat.

For the FOURTH time this Samsung Dishwasher lit its code lights and refused to function. We have had warranty workers come out three times before (and done dishes by hand for over a week each time). The failed part is one that was previously replaced. Now out of warranty, it is into the trash with the LAST SAMSUNG PRODUCT I WILL EVER BUY.

We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

In Oct. of 2014 we went to P.C. Richards to buy kitchen appliances. The salesman we had told us how great Samsung is. He went on to say that he has the exact appliances and his wife loves them. It was the biggest mistake of our life. Lesson we learned not to buy what the salesman suggest you buy. Okay here is what happen. We bought a French door Refrigerator which the ice maker stopped working but I went on YouTube to fix it and it worked. The seal on the door keeps getting ripped from opening and closing.My stove keeps burning my food and pans and I have it on the lowest setting. I cannot leave my stove running if I go out. My oven took a long time to cook. They came out twice to fix it. The heat element wasn’t working right so they changed it. When the man fixed the element he leaned on the oven door which then bent it. My microwave oven turned itself on and the light came on. We went out and when we get home the microwave oven which is also a conventional oven was reading 350 degrees. No one turned it on because no one was home. Three days after the warranty expired the microwave died. Now my dishwasher which is the only item left under warranty is not washing my dishes properly and my dishes are wet when it’s done. I always bought cheap appliances and they lasted a very long time. We feel since we bought more expensive appliances they would last longer.Samsung is a very lousy company. I called Samsung about their products and they said I would have to pay for the tech to come out and fix the products. They didn’t want to know anything or take responsibility for their products. For $8,600.00 the product should have lasted longer than our cheap ones. We also bought a 65” Samsung TV. We had to have that fixed. If it was just us having these problems is one thing but the company knows the problems they have with their products but they turn their head and ignore the problem and keep selling faulty products. There are many complaints about their products. All the complaints all have the same problems.Why doesn’t the government do something about this company. We are on Social Security and can’t go out and buy new appliances let alone losing what we paid for the Samsung appliances $8,600.00 plus the warranties. I hope someone starts a class action suit against Samsung for selling defective items and not making good for them. One other thing I forgot to say, when we got our stove and my husband opened the box. The glass on the stove was busted into pieces and the part on top was all bent. We should have stopped there and sent all the appliances back.

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowes. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.I called Samsung and because the warranty was out by 2 weeks, they wanted $160 service call, plus parts and additional labor, if necessary. I declined. I called Lowes to see if they would stand by their product and help. Nothing. I understand that the warranty is out, by two weeks, but I would like Lowes and Samsung would stand behind their products more and support their customers. I would understand if we were talking months or years, but this is two weeks. Actually less, if I consider when I actually took possession of the refrigerator, because it was after the July 4th date and the failure was actually before I reported it to Samsung and Lowes. To top it off, the price of a new ice maker is only $123, which I have on order now. So the $160 service call, plus parts and labor seems a little excessive.In addition to the refrigerator ice maker issue, the dishwasher does not clean as well as my 15 year old working Whirlpool that I removed. And 80% of the time has a foul odor in it, the day after washing dishes. The microwave has worked, but has a very annoying design feature. You can not operate the microwave and use the kitchen timer at the same time. Very poor design. If I had to do it all over again, I would have paid a little more and went with Whirlpool products instead of buying the Samsung products. I will not make that mistake again and do not plan on buying any products from them and will favor doing business with Home Depot over Lowes if I have a choice.

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

DWF800A (DW80F600UTS) - I bought a brand new stainless steel dishwasher by Samsung on 5th September. It did not work out of the box. I contacted Samsung and they arranged for a technician to call me back. A week later, the technician called and arranged to visit and check it out in a few weeks time. On the arranged day, the technician called to say he wouldnt be out as the parts hadnt arrived. Another week later he called again to arrange a visit - another week later. Eventually, the technician called, replaced the sensors and circuit board and declared that it should be ok hopefully. The dishwasher worked for one wash, then went back to the exact same fault - not emptying.We called the technician back and he said it would be at least 3 weeks before he could call again. Its now 2 months since we received this piece of junk, so I called Samsung again. After 20 minutes on the phone with customer service, they escalated to Executive customer service. After 20 minutes with them, where I asked for it to be replaced or refunded, as it wasnt fit for purpose, I was told that I would just have to wait for the technician to call again. So Samsung are more than happy that I have a non-working Samsung product, have had to take 3 days holidays to wait for their technician and am out of pocket for almost $1000 for a piece of ** not-fit-for-purpose junk for 3 months.I have a house full of Samsung products, from cell phones and TVs to all of the major household appliances. Well Samsung, let me tell you I have gone from being a big Samsung fan to a total hater of Samsung - I will not be replacing any product with another Samsung, due to this shoddy treatment. Please do yourself a favour - dont buy this piece of junk. I will update in another months time, when the technician has had another go at fixing this POS.

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months. The authorized service center of Samsung informed that my refrigerator cannot be repaired as company has stopped manufacturing small part. We purchased the refrigerator on 08.04.2011. Just 5 years after the date of purchase, the refrigerator started malfunctioning. The authorized service center of Samsung was contacted who took more than a months time to inform that the defective part cannot be replaced because company has stopped producing it. I was surprised how company can disown the responsibility of providing spare parts after 5 years as hardly anyone replaces refrigerator in India after 5 years. In fact, the CEO of the company who claims that if any customer has any grievance they can directly contact him and the same will be resolved immediately also did not bother to reply the mail sent to him or get it resolved. I am sharing this WORST experience with you so that it may reach as many people as possible. I request you to please share with your friends, colleagues and all known unknowns so that they can be warned about SAMSUNG PRODUCT.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

When we were hit with the dreaded SE, Samsung finally agreed to fix my microwave even though it was a couple weeks out of warranty. About 6 months later, the microwave completely shut down. After many calls to Samsung, they said they would fix it if it was the SE problem again but we would need to pay the technician if it was anything else. Ive been without a microwave for over 3 months trying to resolve this. Is there a class action suit filed yet?

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tascos salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call. Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later. The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me off the record this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me. 3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with. I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November. On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they dont even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his managers phone number, he gave me a wrong number. At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now its out of the manufacturers warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didnt work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DONT KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesnt know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no its a defective finish. We went back and forth and finally, on December 5th they called me back and said its cosmetic and not covered. I said, the finish failed, and am I supposed to look at this for the next 8 years. They said I can get it fixed myself. In addition, the oven racks are so flimsy that when I had a 15 pound turkey in the oven the rack collapsed. Fortunately the other rack was right below and I was able to fix it. You have to remember to keep the pan in the center of the rack. Dealing with Samsung is worse than dealing with the VA. I will never buy another Samsung appliance. After reading the other reviews, Im really looking forward to some of the other problems I can have.

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

I too have a Samsung refrigerator Model RF217ACWP French door, bottom freezer that drips water under the vegetable bins. Bought it in July 2012 and had the problem the first time just before the warranty expired. The repairman said that it is a common problem with this model. It was fixed under warranty but now a year later it does the same thing. Im sure it will cost a few hundred dollars to fix again but why should I put money every year into it. I too will never buy another Samsung product. Our 50 plasma TV started having problems 2 years after we bought it with no help from Samsung. They said that is why they encourage people to buy the extended warranty.

After reading Consumers Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my ladys face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and wont stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder whats next?

I have had my refrigerator for less than 2 weeks. So far it works well but makes very loud cracking noises. It almost sounds like a gunshot. When I called to see if anyone else complained about this I was given an appt. for someone to come and look at it. Was told if it was something about customer education I would have to pay the service call. I dont think so.

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

Bought a Samsung over-the-range microwave from Sears. It came damaged with some dents. We figured it wasnt a big deal, we had waited months and went through a lost order hassle with Sears just to get the microwave, so we accepted what we got and installed it. Within a week of using the microwave, it started making a loud, screeching noise whenever we used it. We contacted Sears and were routed over to Samsung.Samsung said they cant replace/refund the microwave because you have to report damage within 48 hours of receiving the microwave. Good to know for the future, but I wont be buying from them ever again. This has been an almost 4 month back-and-forth between me, Sears, and Samsung. They are willing to send out a repairman to try and fix the loud sound, but they wont do anything about the exterior damage to the microwave. They gave me a service order number for the repair service and advised I call them to make an appointment so they can see about fixing the noise. I called the repair service and found out... oh, they dont service microwaves anymore. So now I have to call back Samsung and start the process all over again. I will never again buy a Samsung, not a fridge, not a microwave, not a TV or a phone. Never again. Same goes for Sears. At this point Im considering eating the cost of the microwave and throwing it out just so I dont have to deal with them anymore.

This is the first dishwasher I have ever had with stainless steel inside. Is this the reason Im having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasnt that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldnt happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like weve been taken advantage of with this warranty service.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

Samsung FE710DRS/XAA Range. This range was built-in 2011 and we bought it in 2012. For the first year, it worked fine. Unfortunately, within a week or so of the warranty ending, the center element of the three element right front burner stopped working. Per Sears: We had to replace the front element AND the burner control switch, since one of them caused the other to stop working. In other words, the Sears technician didnt know which came first, the chicken or the egg! But! They were both bad! Unless! As he then added, Unless the controller is defective, in which case youll have to replace it too! Cost? Over $400. We decided to live without the center element, after all the middle and outer elements were working fine.AND THEN! Six months or so later, while my wife was baking the Christmas Turkey, the controller declared that the range was suffering an E-27 error! Naturally, I got out the operator manual! So! I turned off the circuit breaker as instructed! And the range worked. Until the next time. After that, every time we used the oven, we got either an E-27 error or an E-0A error. E-0A meaning that the oven was too hot.Naturally, Sears told us that we had to replace the oven temperature sensor and almost certainly the controller as well, since it PROBABLY was defective. Cost over $400! We decided to live with the E-27 and E-0A errors since turning the circuit breaker off and back on fixed the problem long enough that we could finish baking whatever we were baking. Unless, of course, my wife or daughter was baking a cake. Which is to say that if the controller declared an E-27 or E-0A error, the cake would be ruined.And then! The 2-element front left burner decided to operate at FULL POWER no matter where the burner control knob was set. Naturally, my wife found out that the hard way, as in: She left the kitchen to answer a phone call, while simmering vegetables for a soup, only to suddenly see smoke pouring from the kitchen! That was the last straw! So! We started looking for another range. BUT! The Samsung had one last nasty trick up its sleeve! The right rear burner OPENED while I was heating water.Just in case you dont know what OPENED means, as applied to an electrical device, it means that a conductor, as in a piece of wire (the wire in the burners of all-electric ranges are conductors) separated, in a spectacular fashion, as in: SPARKS and loud POPPING NOISES! No, it didnt blow the 50-amp breaker, but it kept right on sparking and popping for about a minute, when the wire in the burned finally pulled apart, which OPENED the circuit. AND SO NOW, we were down to one burner working properly, the left rear burner, one burner that was dead, the right rear burner, one burned that was limping, the right front burner, and one burner that would only work at full power.To be perfectly frank, I would not have a Samsung range if Samsung offered to give me one for free! AND! To be perfectly frank, I am not in the least surprised that Samsungs Galaxy Note 7 smartphones have batteries that can explode. In my humble opinion, I think that any person who buys anything made by Samsung is making a huge mistake!

We purchased several Samsung appliances 6 months ago. The stove top cracked without warning or anything we did. We called the dealer and sent pictures to them. They came back with No its not covered. It was our fault. They wouldnt even send anyone out to look at it, just too easy to say no. We will never purchase anything related to Samsung again. Terrible company. Terrible service. I wish I read all these complaints before I purchased.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

Samsung Refrigerator - Model # RF263BEAESP/AA. Purchased this new (4) years ago. Within the first year, the ice maker stopped working and the warranty covered it. Year and a half later, the replacement ice maker stopped working again (ice builds up & prevents the ice maker from making ice). Ok - I dont need ice that much. We learned the hard way that we couldnt count on this fridge to keep the meats/dairy cool enough to not spoil - so we depend on our (20+) year old non-Samsung fridge in the garage. Weve lost plenty of food in the Samsung fridge because it was not cool enough - in spite of it being set to the coldest setting.Now, just a week ago - the fan in the fridge compartment is making a loud buzzing noise - why, because ice is building up there too and hitting the fan blades. Ive run the manual defrost mode several times - but it only works for a few hours before the ice comes back and the noise starts again. When we bought our home, we did our homework on each appliance. At the time, Samsung got very good reviews, so we wound up buying (4) Samsung appliances - washer, dryer, oven, and Fridge. Only the dryer hasnt needed to be repaired. I will never buy ANY Samsung appliance or product again!

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater. The heaters job is to keep the evaporator coils from developing frost and ice buildup. The same thing can happen in the refrigerator section since Samsung designed a twin evaporator system for its refrigerators, one for the freezer section and one for the refrigerator section. Also, there is a timer which is integrated into the PCB that is supposed to keep the thermostat closed for a specified period of time in order for the heater to do its job. Sometimes, the timer on the PCB is faulty and it doesnt maintain the voltage long enough to keep the thermostat in the closed position in order for the heater to defrost the evaporator coils. Unfortunately, the failure of any one of these components can cause a problem resulting in ice build-up and the freezer not working. Samsung has re-engineered or modified its heater and evaporator systems in its refrigerator models several times over. Also, there are complicated voltage readings that should be read from the PCB, and very few, if any, technicians know how to read the PCB or take the time to perform a full diagnostics test. In order to perform a full diagnostics check, the technician has to put the refrigerator in a forced defrost mode which includes both compartments (fridge & freezer). Most technicians do not like to perform this test because it takes time and time is money to an appliance repair business. If you decide to hire a technician, make sure he performs a forced defrost mode test and reads the voltages at the PCB. In order for the tech to read the voltages, he/she has to remove a panel in the back of the refrigerator to access the PCB with his multimeter. Also, the tech should perform a continuity test on the thermal fuse, heater, thermostat, and defrost temp and humidity sensors. If you want to have a better understanding of your Samsung refrigerator, type in Samsung fast track troubleshooting on Google search.Good luck and make sure your technician performs all of the above-mentioned tests. If he refuses, ask him to leave. I know from my own experience, I will never purchase a Samsung product again. Also, a class-action lawsuit has been brought in a few states by several law firms that combined their forces against Samsung. You can Google Samsung refrigerator class-action lawsuit. The complaint should be there on one of the pages.

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

We purchased a Samsung French Door Refrigerator (no ice dispenser) a few years ago (It was built in 2011). We began to have problems with water/ice buildup under the cold storage tray since last Fall. We thought we must have spilled water in the refrigerator. It kept happening with increasing frequency. It became a weekly process to remove the cold storage tray and remove an inch of ice and water from the bottom of the refrigerator. It then became necessary to remove the water twice a week to prevent water from spilling out of the refrigerator all over the floor. Several members of my family started getting sick with what we thought was the stomach bug.We noticed that the refrigerator did not seem to be very cold although the temperature stated it was 34 degree until one night the temperature reading said 58 degrees! I called a repairman who told me the panel in the back was probably frozen and we would need to unplug the unit and wait at least 24 hours for the back panel to defrost. We began the process of throwing out food and found several moldy containers. We realized this was most likely the reason we were getting sick! We were being poisoned by our refrigerator! We immediately decided to throw it out and purchase another one! Having a refrigerator for only a few years and to have this happen, I will never buy another Samsung product again.

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

I have a Samsung Side By Side Refrigerator that broke but was under warranty for the sealed system. It broke in 4 years but this Samsung warranty is useless. They will not stand by and honor this warranty. They sent a repairman to my house who misdiagnosed the problem and replaced a part that didnt need replacing which I had to pay for out of pocket. He then told me since the fridge is not working that there is a problem with the sealed system which is under warranty and I wont have to pay anything for parts or labor. He then said that his company is not certified to repair sealed systems so Ill have to find a sealed system company.I notified Samsung and they sent the same repairman to my house which shows you how much of a joke this company is. I called Samsung again to tell them that their technician is not qualified for sealed systems. They then sent a different company to my house. The repairman from the second company told me that they are not qualified to do sealed system work. Finally they send a third guy to my house from a company that does fix sealed systems but he claims that my warranty does not cover labor only parts. It is clear from my paperwork and owners manual that the warranty covers both parts and labor for 5 years on the sealed system so Im not sure how he can claim that.I called Samsung and they tell me they will create a new work order which will cover parts and labor. However, when it comes time for my appointment they of course schedule it with the original company who claims not to be qualified for sealed system repairs. This is by far the worst customer service Ive ever experienced with any product or company in my life. Avoid this company if you care at all about the value of customer service. Ive given up on this repair and Im buying a new GE Fridge. Im tired of the countless hours on the phone with Samsung and the multiple visits by repairmen that claim not to be certified.

We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.

My stove is really great. I especially love the center eye which is longer and used for grilling. Also the self cleaning oven which really does a good job. I can put the eye covers in my dishwasher to clean them if they get greasy.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

Samsung has a known problem with their twin cooling French door refrigerator, but refuses to help to make it right. Drain tubes on these units are undersized causing the ice maker to not work and water to leak out from under their freshness trap. Weve now had two floods in our kitchen and no ice. Our appliance repair service was well aware of these problems. Our unit is 4 years old and no longer in warranty. The repair cost will be $800 to fix.

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

Ive had this Samsung (Model RS277ACPN) for 4 yrs now. Its a replacement for the first one I purchased in 2007, in which the motherboard became inoperable. Ive been finding plastic bits/shavings in my drinks. I have discovered its a result of plastic parts that have broken or fallen apart. At first discovery, I choked on the tiny piece. I cleaned out the ice compartment and discovered the broken plastic mechanism. I would recommend they replace these parts with a metal alloy to prevent someone from choking and filing a lawsuit. Despite this problem, I still like my Samsung products. I also own a Samsung washer, dryer, and television which have served me well.

My husband has been buying Samsung product for 20 years and since building our new home of course all of everything has to be Samsung...well either theyre under new management or they are getting too comfortable with their name, because we have had bad experience with the oven the 1st year. The door got stuck self cleaning and burned out the display panel and still cant see the numbers on it even after getting it fixed parts in all service paid $400. Microwave numbers seems to jam sometimes but still work. The Samsung vacuum cleaner has no adjustment, very hard to push and now 4 year later within the 5 year of our new home the refrigerator bottom freezer does not work.We YouTube fix it yourself and nothing has worked...top work but bottom doesnt and not to mention the dishwasher top rack will fall on one side off the track. We paid cash from Best Buy for all of our Samsung appliances and I am very disappointed and wait a minute our 50 tv all of a sudden had gotten a green line to appear in the left hand corner. Dont know how that happened...we are 50 year old. No kids to cause any of this damage nor do we have pets. We are very clean people and dont want to have to replace all these but looks like soon its gonna happen so this is our past experience with Samsung products

Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung was always high quality. So wrong, had this for 3 years, it was trouble free for one year, after that, problems with the icemaker, ice building up inside, water leaking into the fridge, ice building up around the fan, needing to empty refrigerator, turn off, and totally defrost, dont waste your money. Theyre pieces of junk. Im so mad, retailers should not sell Samsung refrigerators. I have a GE fridge in my garage, bought it 25 years ago, for $400.00. Still works perfect. Thats where we put our food when we have to thaw out the Samsung every couple of weeks. RETAILERS... Stop selling Samsung refrigerators, and ripping off customers. It makes you look bad!

I have never written a review before - I dont usually care that much and I dont usually have time. I have spent an hour trying to reach a rep on the phone to schedule a repair. This is my second Samsung fridge, in 5 years and its broken now just like the last one after 2.5 years. No appliance repair shop wants to come look at it. They all say they arent built well. How the hell can a company keep selling appliances that are poorly designed and break? What a joke.

My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs old and Samsung wont help me due to warranty want to charge me to fix. Customer service wont help you. I also have Samsung stove and after 3 months old oven glass shattered and now burner isnt working. Stove 2 yrs old also.

I bought Samsung SMH9207ST microwave 17 months ago and like the design. After 1 yr & 1 wk, the buttons push into the panel and I didnt care to call Samsung because its out of warranty. But now the SE error came on, I contact Samsung CS and they said they can set up a technician to call me in 2 days but is not free. I told him that so many people has these problem and it should be free of charges. He said he cant do anything about it. I am very upset with them because I own 4 more appliances from Samsung (cross my fingers that they wont die because its been 16 months old). I cant believe such a big company cant promise a reliable product. The last GE microwave that I had for 4 yrs was still good that I threw away because I change all to Samsung. I wont buy Samsung again if I cant fix this microwave.

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- its not crushed -ever. And it takes over 2 mins for 4 oz... (yeah youre standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out! Funny thing is we did a consumer report before buying a Frig. This model was new on market and very expensive. Its a piece of junk. Samsung should recall all of these -- its obvious there are hundreds with same problem... Oh yeah -- we also bought washer (front loader) dryer both with all the bells and whistles -- from Best Buy -- (Dryer only goes 40 mins in 1 setting) - its takes almost 2 hrs to dry 10 towels -- (Electric) -- after 3 months... washer doesnt hold as much as its supposed to! Again paid a fortune for all 3... new on market! Honestly wished we had our old Kenmore products back. You couldnt pay me to buy a Samsung product ever again.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The only thing that had to be repaired was the ice maker that kept getting jammed. The fridge is a 4 door bottom freezer. It is a large capacity fridge. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. I really like the large capacity since that is what I was initially looking for.

LEMON ALERT!!! This has been the worst experience I have ever had with customer service. I bought this monster 1 1/2 years ago. I just placed my 4th call for repair! Each time the unit has stopped cooling AND freezing and I have lost all the contents, not to mention having to wait a week for the repairman with no refrigerator. I am so frustrated! This time they tell me IF the repairman deems it unfixable they will take it back. Home Depot has been little help as well because I didnt buy the extended warranty. (although the first 3 incidents happened within the first year!!!) I WOULD NEVER BUY ANOTHER SAMSUNG APPLIANCE. I have been a loyal HOME DEPOT customer as well. Thinking a becoming a Lowes girl!!!

I bought a brand new side by side Samsung refrigerator from Home Depot 6 years ago and I have had 8 repairmen out here. This is the worst refrigerator I have ever had and I tell all my friends, relatives and neighbors do not buy this brand. I have a home warranty and they cant even figure it out. Right now I cannot get water to work so now wont make ice. Never ever ever buy a Samsung refrigerator, please.

I ordered the Install and old appliance haul away when I bought my dishwasher. I got neither of these things. The all in one package is why I chose Samsung to begin with. The contractors who arrived with my appliance had no certifications to install anything nor did they bring any tools (I had to give them my tools). The contractors pulled my old dishwasher halfway out and said they couldnt go any further for fear of damaging the wall (the washer wasnt connected to the wall and any qualified installation tech or plumber would have known that). So they left me stuck with a dishwasher halfway out of place. I had to get a plumber to come out and finish the job which costed me money! I was also transferred 5 times because agents kept transferring me to the wrong department and had to call twice because while on hold I was transferred to the review line which took me off the call. After finally being transferred to the home appliance line the agent kept telling me he understood my frustration and he would be upset too if that happened to him. After I asked at the bare minimum compensate me for the the plumber having to come out he told me there was NOTHING he could do because it was XPOs fault not Samsung. Well I paid Samsung for a Samsung product so yes it is Samsungs fault! So Im out the money for a plumber!I have already left a complaint with the BBB and will not be ordering anything from such a dishonest company again. I was lied to when the Samsung website said installation and haul away. The best offer I got from the agent was they could send someone out the week after which is completely unacceptable because again my dishwasher was hanging halfway out! All the agents I talked to should feel ashamed of their terrible customer service and Samsung should be ashamed that they LIE on their website.

My microwave has almost caught fire on two separate occasions. The panel heated up and smoke came out of the vents. Another time it turned itself on and it Wouldnt shut off. Had to unplug it. Piece. Of. Crap.

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

The Samsung French door refrigerator with pull out drawer and gobs of electronic features is a Lemon... Im extremely disappointed and feel ripped off! The ice maker drips water, freezes over, doesnt make ice and is expensive to repair. Samsung needs to recall their ice makers or buy back these very expensive, poorly made refrigerators! Dont buy!

My Samsung fridge is ok. I like it overall, but the ice maker is horrible and Samsung will not fix it or replace it, or replace the fridge. They say we are ineligible because the fridge came with our house. It is a bad situation.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

I have owned a Samsung side by side refrigerator (model rsg257aars) for about three years. About one month ago, I started noticing that water was coming out of the water dispenser in significant volume intermittently. The amount of water has been enough to flood my kitchen floor on multiple occasions. I know the water is coming from the dispenser as I placed a solo cup under the dispenser which has been filled each time after a flood. I have also seen the process start myself. The flow only stops when I push the water dispensing pad much like if I was filling a cup of water. I have called three different repairmen including the Samsung authorized repair personnel who have not been able to fix the problem. I have paid more than $400 at this point. In reading lots of these Samsung issues, I suspect that part of the problems is due to the electrical boards being defective causing a multitude of the matters noted in this forum.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

The worst product I bought last year, Samsung 5 in 1 551L RT56K6378SL/TL refrigerator. Do not burn your hard earned money on Samsung India products. I bought the refrigerator for Approx 68000/- and the motherboard on it went bad as if the timer was set to go bad when out of warranty after one year. Now they want to charge me another Rs4000/- to replace the motherboard. Samsung India uses all faulty, substandard products. DONT BUY anything from Samsung India.

I bought a brand new Samsung refrigerator 4 years ago and have had nothing but trouble with the icemaker. After doing a search on the Internet I found hundreds of complaints on the same issue. So I called Samsung and they sent out a technician. That technician told me it would be $1250 to fix because I was out of my one-year warranty. I would rather smash it with a hammer than pay that much for a icemaker. And I had to pay the technician $98 just to drive out here and tell me how much it would be to fix it.

1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasnt worked for 2 weeks. Service quick makes appt and doesnt show, shows and doesnt have the parts. Horrible place. Never buying Samsung again.

We purchased our refrigerator in August of 2010. The refrigerator side has failed cooling 4 times in three years. Each time, the technician comes out and repairs it by replacing the same control board and coil heater unit. Each time, it cools fine for 8 to 10 months. Then it fails again. Same failure. They are not addressing the real issue, just replacing the failed components. The cause of these failures is not being addressed. The last technician even said there was a defect in the design. What can be done about getting Samsung to own up to this.

Worst stove range, and worse part is that Samsung wont do anything, the grills are made out of cheap materials and Samsung knows but they try and make you believe that you dont know how to clean them, plus the grease bakes on the grill and wont clean.

I am 72 years old. I have baked since I was ten years old. In all this time, I have only baked on one stove where the oven light did not stay on once it was turned on manually for the entire baking session. Then, at the bakers discretion, the light is turned off, manually, or left on as a night light. The only stove I baked on without this feature was a wood cook stove. After all these years, I finally had the chance to purchase a new gas stove. I did my homework, surfed the web, read the reviews, looked at what was offered and decided to go with the Samsung gas range because it offered a proofing option for bread, plus several other setting that pleased me. The stove was installed and I totally loved the thing except for the darn light in the oven, sounds pretty picky, doesnt it? Well, try baking and opening the oven to check your progress, closing the door and the light is off and has to be turned back on… again and again… and again. Called Samsung and they said the light was working according to the manual. I emailed, chatted, and called. Finally had one fellow tell me that I didnt know how to bake, so I gave up. Since this episode, I have found others who have tried to deal with Samsung. Why does it have to be like this? One lady on Amazon answered my question. She had the same model and she wrote that her light stayed on throughout the baking process. Is there a company that can be depended on to take care of their customers, or is that just a dream. Oh, and before I forget, all through the warranty time, Samsung sent messages to me that This issue was considered closed. I think THEIR light went off...

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

Bought the refrigerator brand new. It worked great for about a year then one day it wouldnt keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

Ice maker is faulty and it constantly freezes over, temperature is 7 degrees warmer than what I have it set to, & significant amounts of water leaks into the right crisper drawer. The only thing I like about it is the middle flex drawer, which seems to keep a good temperature.

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.

Poorly Made! Then kitchen is 1 month over warranty. Already the bottom metal strip of the oven door is coming off. It was actually glue and the glue is coming off. Very cheaply made. I called and they said to fix its $175.00. I had my last kitchen stove from GE for 13 yrs and never ever had an issue. Will NOT ever buy Samsung again. Very poor craftsmanship.

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowes, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass. THE MICROWAVE IS MY LATEST CASUALTY. Last night, it went to an E5 error code, basically indicating that steam from the stove had destroyed the membrane keypad. THEN WHY IS IT MADE TO BE INSTALLED OVER A STOVE? I would not buy Samsung again unless it was the only appliance in the world. I got no support from Lowe’s, since they were out of warranty. Now I will go and buy new appliances and they will be basic, simple ones. My Kenmore stuff lasted over 10 years. I just replaced them because I want top-of-the-line - well $3400 divided by 24 months means I paid $142 per month simply for the privilege of owning a Samsung. Never again.

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.