Purchased a Samsung French Door Refrigerator in May of 2009. I did not purchase the extended warranty. In 2010 the motor and the entire back of the frig froze up causing the frig to stop working. The repairmen replaced the motor and charged $500. Then in 2012 it did the same thing. They came out, repaired it and said it was because the door was not closed properly. Repaired it again for $289. Last week it happened again. The repairman came out and said there were 3 errors. Replaced the board and overnight the board fried and the frig stopped working again. Another $300. We paid $1756.26 when we purchased it and have spent over $1000 for repairs putting a non working frig in the almost $3000 range. I will Never purchase another Samsung refrigerator again as it appears there are thousands of people who have the same problem and never gets rectified. I will be reporting this to Consumer reports. Letting them know that Samsung does not hold up to keeping their customers happy. I will be receiving a copy of my receipt from Lowes in approximately 1 Month to add to the verified buyer format. Also, the placement of the ice maker is a poor choice.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

Samsung has manufactured a defective refrigerator in 2009 (or later). They make you go through hoops to get your money back. The CS is trained to drain you hoping you’ll give up! Sadly since 6/19 they have issued over 3million In refunds for this fridge. Every penny of that has taken customers blood & sweat to get it! DON’T BUY SAMSUNG!!!

Samsung OTR microwave Model SMH9207st - Wow, where to begin! I believe I bought this microwave in August of 2013. I will explain later why I dont know the exact date. In December of last year I got the dreaded SE code. I called Samsung (after reading all the horrible reviews about my microwave) and told them I was getting the dreaded code. They said since my microwave was over a year old, the warranty had expired and there was nothing they could do. I asked to speak to superiors and went through four of them and they all told me there was nothing they could do. Sooo I threw away the receipt, the owners manual and the mounting screws. He took down the microwave and I told him to take the stupid thing to the dump. Luckily he hadnt done it yet because a couple days later I received an email from Samsung saying that they were going to pay for a one time parts and labor fix.A company called me and set up date and time to come out. The tech came out and noticed that my microwave had scratches in the bottom and said it was a fire hazard and he didnt know if they would fix or not. I have heard online about the glass plate wobbling so maybe that is how it got scratched. They called back and said they ordered a new door and I would have to pay for the coating paint to cover the scratches and also the mounting screws. Tech came out and the door had the wrong connections and wouldnt work. Had to reorder. Came out today, replaced the door in a couple minutes and told me he was through...everything was working...clock, light, etc. As he walked out the door I opened the door and closed it and it DIED! I called him back in and he made a phone call and said he would have to reorder another door! Going on almost three months so far and still no working microwave. Luckily a friend had an OLD $50 microwave that she let me use and it has worked wonderfully! I need to know how to join class action lawsuit. I just want a different microwave! FRUSTRATED!

I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a 9E fault code. This code will come up every couple of months. Same problem with new parts. Its like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a LE fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.

Microwave Vent comes on and off by itself. Have to unplug it afraid of fires. Went online and saw numerous complaints about same microwaves. Plan on calling Lowes Monday to see if they will take it back. Samsung needs to be taken to task for obvious manufacturing flaws in microwave keypads. Will wait to see how Lowes and Samsung handles issue. A bit angry with Lowes who continues to sell this microwave knowing the issues Samsung is obviously having.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowes had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isnt worth having my home burn down.As for the range, (NE58K9500SG) The front control knobs dont have a locking feature, I have had several times when someone would but the knob and the heating element would turn on. We dont have young kids so it really isnt an issue for use but if you do have small kids I dont recommend this range. As for the rest of the items, we havent had any issues so far.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Buyer Beware! Samsung Refrigerator side by side w/ bottom freezer. Ice Maker hasnt worked correctly from day one. Never repaired, has always leaked at dispenser, ice maker freezes up, no ice. Called Samsung and now its out of warranty. Should have been a National Recall on this product. Look at all the Negative Reviews now regarding the Ice Maker alone. Our Samsung washer went out after 5 years and it was cheaper to replace than repair. Will never buy another Samsung Product. SAMSUNG PRODUCTS ARE OVERPRICED AND OVERRATED.

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

Overall, my whole family is significantly disappointed. We bought both a fridge and an oven/stove from Samsung, and both of them started to malfunction before we were even done paying them off. The knobs on the stovetop are poorly engineered and will easily turn if something accidentally knocks into them (like a pot handle or your arm)--this has led to stovetops accidentally turning on and burning our dinner multiple times. The lower right stovetop also gets unusually hot and the lower left stovetop works unusually slow, even when the knobs are turned to the same setting--this had led to food burning on the lower right stove even when its on low and left unsupervised for just a couple minutes. Dont even get me started on the fridge that has its flimsy door-shelves breaking off (I realize thats a review for another time).

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

We bought a Samsung refrigerator (model Number Rf263BEAESR/AA) at or about the 25th of November 2016. At about the two-year mark, the icemaker started having problems. It was not making ice. At first, if I chipped off the built-up ice, it would produce ice again (this was a constant battle). After a while, it stopped producing ice at all. We called Samsung, and they agreed to pay for the ice maker to be replaced, but not the service. I want to thank you for that! You (Samsung) did not tell us that the icemaker had been having problems across the board, nor did you mention the icemakers class-action suit. If Samsung knew that the ice maker was faulty, why didnt they pay for the service call in addition to replacing the icemaker?A little while ago, the refrigerator stopped working, pools of water running out of the fridge, and would not cool. The Freezer still works, though. Full disclosure we have had this refrigerator for about 3.75 years. Samsung said they would have a repairman come out. They could not reach a Samsung qualified repair specialist. When contact was made, we were informed that they would not make a service call to our house, too busy. Samsung encouraged us to find a maintenance specialist, and if the motor or the compressor were faulty, they would cover it.We contacted a local maintenance specialist who could work on Samsung refrigerators. He informed us he could fix it but that he was not going to guarantee the work. He also stated that chances are we would have to repair it soon after. Today we were forced to buy a new refrigerator. Samsung has had significant issues with their refrigerators. ** I would not buy a fridge made by Samsung.

I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

Less than 2 years - refrigerator Starts falling apart! Refrigerator needs to be Recalled! Ice maker stops making ice, Door handle breaks off with the plastic pieces still connected, and water dispenser plastic piece breaks off. Called Samsung, sends a technician. The technician sends pictures to Samsung. Samsung determines outcome despite the technician’s analysis and recommendations. Samsung blames their consumer. Samsung does not cover the any of the parts. Keep reading the reviews below from other customers. I wish I did! Samsung appliances are not built and made to last. Poorly and cheaply made with flimsy plastic that break off... The only use for this refrigerator is for a large paper weight. Stay away and Don’t waste your hard earned money. Period.

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.

I am loving my new Samsung oven and microwave. It is top of the line. Loving using it!!!! The ability to set the oven temp from my phone is wonderful. Love the options to be able to clean with steam or heat.

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

My wife and I bought a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers. I had the issues with my fridge in Jamaica and I was able to get support sending an email to **.

We purchased a Samsung French Door Fridge and purchased a warranty with it. Within a few months the compressor died. While I can understand that equipment may occasionally be defective, what I was more shocked about was the terrible service in honoring their warranty. We got a runaround for TWO WEEKS before a serviceman made his way to our house only to tell us that the fridge could not be repaired. It took another two weeks to get it replaced. Shame on you! I will never purchase another Samsung product, and would advise the rest of you not to.

Bought my Samsung dishwasher in June 2014. This morning, got the error code LE. I couldnt find any leaks. Checked out all the reviews on this site. I cant find my bill, so to avoid paying for repair costs and all the hassle, I will get rid of the dishwasher and buy a Bosh dishwasher. Another thing, when my Samsung fridge/freezer arrived, it had a big dent.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

The Samsung fridge model RB2155SH freezer compartment changes temperature. I emailed Samsung and was told the fridge is no longer under warranty and I was on my own to get it repaired. I had a repair man fix it a couple of years ago for the same problem when it was still under warranty, but it didnt last. I went online to research the problem and found out the defrost sensor might be the problem. After removing the cover in the freezer that covers the coils, I found a lot of burnt areas and cracks in the freezer compartment. Also, the defrost sensor was also burnt. I replaced the sensor and also took pictures of the freezer compartment showing the burnt areas and areas where the compartment was bubbling up from heat. This fridge is a fire hazard. I can email pictures.

Their own authorized repair depot says they can put in a new water pump but wont guarantee it because my dishwasher is 2 farther to the right than is usual. That is, frankly nonsense. Theyve been here twice, then told me to hire a plumber to fix his mess. That cost another $185.00. They cannot diagnose the problem. With all the testing the steam peeled the laminate off my brand new cabinets. This dishwasher is nothing more than a money pit. My regular service man refused to service it saying that Samsung is garbage.No wonder it is so quiet. They may have well have put in a water pistol than that ineffective pump that is in there. I will never buy another Samsung appliance as long as I live. It has never worked. I stopped using it after the first week because the dishes came out as dirty as they went in, and has been sitting there for cosmetic reasons until I thought I might have it looked at. Now it just wont complete a cycle.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

I have bought 3 major appliances from Samsung and I must say Im sorry I did so. My refrigerator had 3 problems the 1st year and 30 days after the fix, it died again only to hear Samsung say, Too bad, so sad. My washing machine just after warranty died. Too bad, so sad. And now my $2,000 60 Plasma after 2 years went bad. Too bad, so sad. I have literally wasted hours and hours on the phone with the support groups and the customer satisfaction groups. The best that they offered was a one-time visit for parts only by the tech to repair the problem. So, if I get a new tech or one that doesnt care and a 2nd visit is necessary, I pay for the labor and parts on the visit. Again, I pay labor and diagnosis the 1st visit they pay for parts, but when asked if the tech needs to come back, will they pay for parts? Their reply is, You can call us and we will see. Translation: Screw you. I have spent over $5,000 in the last 3 years with them and I wont ever buy another SAMSUNG PRODUCT again. EVER! General Motors did the same thing to me at 42K miles when the head gasket let loose and blew the motor on my car. I now own Toyotas & Hondas. Koreans build crap as do the Chinese. If you want quality, stick to Sony, Hitachi, or Toshiba. I am now on a campaign to spread the word about Samsungs quality issues. $5,000 gone for 3 products that were crap within the warranty period or just after. Beware America. Dont ever buy any Korean-made products at all. That includes Hyundai/Kia. This was a Samsung Plasma TV model # PN60E7000FFXZA.

This Samsung Ref. RSA1NTIS 19.4 CU FT we bought 9/30/2012 at SM Appliance Center NE-The Block broke down even before it reached 1 year. Defrosting in a day or 2 after its plugged in. It has been out of order since Oct 2013 up to this day. Countless of frozen goods spoiled every time the service technician plugs it & claims the parts are good. Parts replaced, repaired repeatedly, technician even asked us to buy gadget to guard power fluctuations but to no avail. Been servicing the unit for almost 7 months & technicians says its functioning okay. I bought a ref/freezer. But its not freezing even when set to power freeze.Lost track of the countless times we called up the Service Center, Samsung main office & SM Appliance NE-The Block, not to mention my personal appearances to personally lodge my complaints, but until now Samsung Ref. remains a trash. The floodings in our floor after sometime every time it is plugged, the money put to waste for spoiled foods, the days I have to go on leave or the days my nephew have to absent himself from school waiting for the technician to come, the emotional stress this ref. had brought the entire family esp. to me & my husband abroad who had been helping me to call Samsung, these among other things brought nightmare to our otherwise peaceful living. No functional ref. for 7 months & counting...

We purchased this unit from Lowes and were not happy with the way it cleaned right off the bat. There were water spots on the glasses, food still on the plates. After 6 months of use, the top basket rack adjuster broke. They did send us new ones which lasted another 6 months. We asked for another set and they said it was just out of warranty but they would send them out once more at no charge. Six months later, they broke again! Now, I was getting angry and they say it was a design flaw and we can send you out another set. Six months later they started breaking again! This is an awful product. This past Christmas, an error code came up for leak detected. It ended up being the drain hoses cracking and leaking. Now, my basement floor is destroyed from a 2-year-old dishwasher! After we fixed the drain hoses which was 2 months ago, we have a new code 9E - low water flow. This is caused by the basket adjuster pieces that were broken off and stuck in the hoses. I feel that I should be refunded or receive a new dishwasher. This should have been recalled by now. Im not a happy Samsung customer!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didnt the Lowes salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasnt the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

The worst product I bought last year, Samsung 5 in 1 551L RT56K6378SL/TL refrigerator. Do not burn your hard earned money on Samsung India products. I bought the refrigerator for Approx 68000/- and the motherboard on it went bad as if the timer was set to go bad when out of warranty after one year. Now they want to charge me another Rs4000/- to replace the motherboard. Samsung India uses all faulty, substandard products. DONT BUY anything from Samsung India.

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

My glass cooktop on my 5 year old oven range cracked... Theyve since discontinued the part and wont give me any information whatsoever on what other parts are compatible from other models. I contacted them through their live chat, they told me to contact the parts company, after 45min on hold I gave up and emailed them, 12 days of emails back and forth later (takes them a good 2 days to reply to any email) I found out NOTHING, they told me to contact Samsung directly...which is what I did in the first place, complete RUN AROUND. SO disgusted by this company.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

I bought a Samsung Refrigerator about less than a year ago from HHGREGG. About a month ago, the refrigerator became faulty. There was no cooling in the fridge, however the freezer was working fine. The milk and other perishable items were getting spoiled in the fridge. Immediately I contacted Samsung technical support, they made me reduce the fridge temperature, but that did not help in any way. Finally a ticket was generated and it was given to Dependable Services (Samsung contracts with third party to provide repair and maintenance service) to fix the issue. This is where my nightmare started.After great difficulty I was able to get hold of some customer service person in Dependable Service. Finally they gave me a service technician visit date that was about a week away. On the said date, they called me and said the spare parts did not arrive, so the visit was pushed to next week. After a week of finally waiting, again I got a call from the customer service team saying one of the spare parts was there and other was in someone elses truck. Then they postponed the visit for another week. Now again they called me and left a voice mail (I was not reachable). Immediately I called back when I saw the voice mail in the evening. I was told the ticket was cancelled due to no response (they call a single call no reply from customer is a no response for them). I had to call Samsung and had to get another ticket.After all this hassle, finally the technician arrived at home after more than 3 weeks of complaints, back and forth calling. The technician comes home and says he did not have spare parts (the cooling fan had to be replaced) to fix the fridge. I was shocked. They had postponed the repair for more than 3 weeks giving one reason or another saying they were getting parts from Samsung to repair, and here comes the technician without the parts. The whole thing has been a nightmare. I had to call Samsung customer service many times, and they ask me to talk to dependable service. They are giving me a run around. I regret buying a refrigerator from SAMSUNG, THEY HAVE HORRIBLE CUSTOMER SERVICE. I am without refrigerator for more than a month now... I would never ever buy any Samsung product ever in my life. I learnt my lesson, will stay away from the name SAMSUNG.

Same issue as others with the fan freezing up. This is a defect and should be recalled. There is no reason as a consumer I should be tasked with ripping the cover off every week and defrosting the motor. I have thrown out at least $2000 in food over the last 2 years. I have Samsung TVs, Phones, Microwave, Dishwasher and no issues. This side by side refrigerator is a dog. I am glad there are YouTube videos to explain how to fix this hunk of junk. Two years later and $1800 wasted at Lowes this will now be the garage refrigerator freezer.

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. Its coming back in the house today.

We purchased a brand new Samsung dishwasher when we moved into our house in July of 2012. Within 5 months, there were 5 repairs done under warranty. Within a year, at least 5 more. Finally, one repairman told us the issue AND how to repair it. Samsung was no longer willing to cover any repairs as it was off warranty.Jump ahead to 6 years later and I myself have repaired the machine over 40 times. One of the cords that connects the control panel to the rest of the machine is too short so it gets pulled every time a wash is done. After a few cycles, it disconnects. Just have to remove a few screws and reconnect. We paid $700.00 Canadian, brand new. Samsung was not willing to cover more repairs after a year, refused a return, etc. I have documentation regarding my letters to them, as well as too much time spent on hold waiting for help. I finally just gave up. Washes well, I cannot afford another one at this point. Fed up beyond belief and no one was willing to help us.

In July 2012, we had to buy a new refrigerator because the compressor on the old one died. We usually buy appliances from Best Buy but now appliances have been taken over by Pacific Sales. We got their cheap extended warranty and, to this day, the ice maker has failed to function properly. Warranty was called and out of the 4 times, they paid 3 and the last one I had to fight the warranty company (Warren Tech the worst company to deal with) because I kept saying that the ice maker isnt functioning properly because every month the ice builds up and no ice comes out. Samsung will not even help because the manufacturers warranty is over and the problem is now the warranty companys problem. If anyone else has had a problem with their Samsung ice maker please tell us what we could do to have the ice maker function the way it should.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

I purchased this fridge 8 months ago brand new. The ice maker is out again, 4th time since November and it was purchased in June 2014. Samsung will have someone come out to service it, it will last about a month, then its out again. I have to miss work once a month to wait on appliance repair to basically put a bandage on it. I purchased this refrigerator for over $2,000 and I cant even get a working ice maker. Im so angry with Samsung for selling a lemon for a fridge. I could have spent that money anywhere else but I trusted Samsung. I can see how this was a big mistake, one that will NEVER happen again. Samsung should stay out of the appliance business!!

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasnt coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can’t keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer. I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldnt tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered. That coupled with having to make another appointment once the part gets here means I won’t have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

I have used Samsung 23 L Solo Microwave Oven. Colour Black. Used since 6 to 8 month. Performance is very Good. Capacity 23 Ltr. This is a solo microwave, no grill or convection feature availability able. This oven is not compatible for baking anything. Price under 5400/-. Such an awesome product. Must buy from Amazon.

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

Doesnt even deserve ONE star!!! GARBAGE!!! I dont know how Samsung has not had a class action case filed against them after reading HUNDREDS of complaints about their dishwashers. Every reviewer has the same complaint about various models, UNBEARABLE, DISGUSTING ODOR!!... And SAMSUNG customer service does nothing!!! Oh, wait, they do offer suggestions on how to CLEAN their dishwashers with TANG!!! Yes, *** clean the disgusting odor in the brand new dishwasher with an orange flavored drink mix!!! *** WHAT??? The odor is unbearable and dishes are cleaner when I put them in the dishwasher than they are when I take them out!!! Shame on Samsung for this disgraceful product and lack of concern for their trusting consumers. They should have stuck to making televisions!!! NEVER make the mistake of purchasing a Samsung dishwasher.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Dual cooler, French door model. RF28HFEDBSR. This model, and other Samsung models, will not adequately defrost automatically. This eventually will cause ice to accumulate on the coils and it stops working. This requires the owner to empty the contents and manually defrost the refrigerator for a day or two. Needless to say, this is major abnormal event! Samsung will not acknowledge nor remedy this problem. Note: This is a replacement unit for an identical model that had other problems.

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

I had purchased Samsung StormWash in Best Buy in 2018/06 for my remodeled place. The first use of dishwasher was in 2018/09. About a week ago, the dishwasher does not operating and would shut off within seconds after power on. Instead of having technician from Samsung, the technician was so-called Samsung authorized technician. Technician came with diagnosis fee and told me it does not worth to have the dishwasher repaired since it is circuit board failed. I was silly enough not buying extended warranty for such a junk. Who would think the dishwasher would be failed in two years of use. I really wish there were some way to get part of money back. The product sucks and literally, there is no customer support after 1 year warranty.

Samsung refrigerator is the biggest piece of junk. No ice in dual ice maker model. Freezes over, fraudulent temperatures. Screen reads 0 for freezer 38 degrees for frig. Real temperatures 0 for freezer 49 degrees for refrigerator. Unsafe food storage, food spoilage, food with mold and bacteria due to inconsistent temperatures. Samsung and Lowes refuse to fix, replace or refund. Go to Facebook group Samsung refrigerator recall USA for over 5000 people complaints about this.

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

First the door broke but managed to fix it. Now the buttons for the vent and the light button are sinking into the panel as if it were hollow behind it. The buttons will not pop back out. How do I get these buttons to work. I cant take this microwave out if its pocket its built in.

We bought Samsung everything! From 2013-2015 we bought a stove, refrigerator, washer and dryer and none are now working. The refrigerator stopped making ice and when it was working we would have plastic pieces in our cup. After getting it repaired and paying the fees for them to come out and repair it 5 months later, the whole fridge doesnt work. It is no longer cooling or freezing anything and along with thousands of dollars down the drain for this refrigerator, hundreds of dollars on food is also gone.We also bought a stove and the oven is no longer working. We use it as storage. The washer we bought was no longer spinning the clothes. So we replaced it with another product. The dryer who knows when that will stop working. I thought Samsung was a great company and their products would last long, but this is the worst thing to be wrong about. Thousands and thousands of dollars down the drain. Now we have to buy new appliances. Their customer service is no help and unfortunately we didnt read any reviews. Will never buy a Samsung product again and I will definitely post on social media and tell everyone looking for appliances to not purchase their products either, what a shame.

Bought this in November 2019. Everything was great for the first year. Picture is as described. Sound wasn’t great so I bought a $99 BOMAKER 37 Inch 2.0 sound bar on Amazon Prime Day 30% off and WOW what a difference that made! Then December 2020 came and picture started flickering till finally wouldn’t turn on. I called Geek Squad and they told me my 1yr warranty was up and I hadn’t bought the extended 2yr warranty from them for $299. If you buy it remember to bite the bullet and get the extended warranty. I know it’s a lot of money but you’ll be kicking yourself later if you don’t. Still functions as wall art at least

Samsung dishwasher DMT800 RHB - We bought this dishwasher less than six months ago. Nothing but trouble. After four months, the pump went out. The pump replacement part was out of stock. It took two weeks to get repaired. The repairman fixed it, but it is much louder now than it was before. The repair was completed last week. Now it is not cleaning dishes - they go in dirty and come out dirty. When you call for service, they keep you on hold for fifteen minutes. Stay away from Samsung.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

I just purchased new Samsung double door fridge, installed it just to find out that its not working, Have been calling the customer service for a month. With no results. Every time I call they create or come up with another issue. I should have had it installed by professional and went through the steps of restarting and all that for 2 weeks just to find out that they need to send out a technician. Which I told them that in the very beginning, compressor is not working, brand new unit, piece of **. You pay for ** piece of **and they dont even help you, a ** joke, thats how I can describe my Samsung experience. Never ever will I buy Samsung. And whoever is reading this, dont buy it, cause in case it doesnt work you are stuck with it. I need a fridge not technicians coming through for 2 months, I told the customer service that I need a working fridge now its been a more than a month without one, all he can tell me that he can send 2nd tech to take a look at it, if thats a customer service??? Its a ** joke... Huge mistake. Never again Samsung...

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

The convection microwave was purchased in March of 2015 and has had the board replaced 3 times and now does not work at all. The warranty ended on March 25, 2016 and Samsung has given us a one time only free repair. We called them and told them that this qualified as a Lemon Law item. They told me that I must have a service call to confirm that it was defective. When he arrived, Samsung instructed him to repair it yet again. I refused. I have an appointment with a Consumer Law attorney.

WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side model # rs25h5111sr. Its 2015 & with the tech we have now, there shouldnt be these issues. I have over 5 major complaints about this fridge! 1st the noise! When we open the freezer door & then shut it, it sounds like the haunted mansion over @ Diz! It expands & creaks like the walls in the haunted mansion. It was so comical, I invited neighbors over to witness it! They think its hysterical, we do not! When we also open the freezer door & shut it, theres a knocking sound like someone with a hammer is banging for about 3 or 4 times! The thing pops & cracks but not just little pops or cracks. Its so loud it awakens us in the middle of the night! Sounds like someone breaking into our home. The motor is also noisy... why? Did Samsung forget to put needed insulation in this fridge or did they just make it cheaply? After realizing the drawers were cheap slide in & out, we have decided Samsung made everything CHEAPLY! The ice machine sounds like a fire hose when it fills the ice tray. Weve adjusted the water pressure & still sounds the same! We were going to return it the 1st wk. We called Samsung & were told that the fridge needs to adjust & the plastic is new... yada, yada, yada. We also didnt return it due to it works its just SUPER NOISY & getting it in & out of the house is a total fiasco! Samsungs engineers need to go back to school & learn what fridges In the US are supposed to sound like, which is quiet! The other issues we do not care for are: The drawer placement, along with no wheels on the drawers & the unusual light they decided to put in the back of the fridge. The light isnt a good kind of light. Its eerie which goes along w/ the haunted like noise that comes from it! Dont buy this fridge if you want peace & quiet!

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

I have a Samsung oven that should be recalled due to fire hazard. I guess Samsung is waiting for people to die house fires before they do anything about it. Money or profits should not be more important than lives.

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

We purchased a Samsung french door refrigerator in 2012. It has an external ice and water, along with the bottom freezer and a drawer that has various options. Since 2014, we have had significant problems with the ice maker. The repair person has been here 5-6 times attempting to fix what he calls a manufacturing and engineering defect. Apparently he has seen this problem multiple times. It doesnt make ice, then it makes ice but it all melts and refreezes in a solid block. It continued this cycle over and over until it burned out its fan. Multiple calls to Samsung have gotten me nowhere except that I have now spent nearly $1000 trying to fix a $2500 appliance that is still brand new.

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

We wanted an additional oven to supplement our regular oven; this Samsung fit the bill because it's a convection oven that can roast and even grill meats such as chicken that can sometimes be hard to cook thoroughly without the meat becoming too dry or tough. At 1.1 cu ft it might be a tight fit for Perdue Oven Stuffer chicken or anything larger, otherwise it does its job well. Our microwave is 1700 watts, more than enough for any task from soup to popcorn to roasts, and we saw that Lowe's has our oven, model MC11K7035CG, currently on sale for $299 as of July 3.

The machine rarely cleans dishes well. Ive tried arranging the dishes differently, a multitude of different detergents and even adding extra hot water during cleaning cycles, but the dishes and glasses often remain encrusted with small particles. I would not recommend this brand.

Purchased a Samsung dishwasher unit from Home Depot in December 2016. Model#; DW08K5050US. After 4 month of usage the dishwasher catch fire on May 3rd., while in operation. Fire Department fire report conclusion results stated that the cause of fire was a mechanical failure of the unit. Has been very difficult to solve out the incident with Samsung Fire & Marine Management Corporation team and assigned adjuster. My property suffer heavy damage and the estimates exited the 20K mark. I will not suggest to any friend and family Samsung products especially the dishwashers.

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.