In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

Model #: RF261BEAEBC/AA (French Door, Freezer on Bottom, NO ice or water dispensers in the door). I have had to call Samsung services and repair four (4) times for my Samsung Refrigerator in the first thirteen (13) months of operation. Every call has been about the ice maker. I escalated this recurring issue to the executive review board (or whatever they call it) stating that I must have a defective refrigerator (or least a defective ice maker). I said they need to address this issue by replacing the whole refrigerator or issue a recall of some parts or something because this is just not acceptable.The response I got back from Samsung is that this is not cause for any special consideration and that normal repair and service should continue. Their response is what really bothers me. I mean I fully understand that if you make thousands of appliances (or cars or whatever), there will be a couple that will be defective. I have no problem with that - just own up to it and resolve the issue for good. I also understand that no matter how much you test sometimes things can be missed. I have had cars recalled for certain issues, you take your car to the dealer, they resolve the issue (no cost to you) and all is good. I mean it is very weird for them to think that four (4) service requests in first thirteen (13) months of operation is not cause for alarm or at least a closer inspection.I actually talked to the last repairman that came out to fix the problem. He said that he sees a lot of repairs on certain models of Samsung Refrigerators that was/is related to frozen water line for the ice makers. So much so that Samsung did a recall and replaced the heating element (or whatever) to keep ice from forming in water line to the ice maker. He said it was a different model than mine and hence no recall for my specific model number.I suspect that this is the issue for me as well, as water is not making it to the ice tray. I could be wrong though and freely admit something else could be the issue. With this type of customer service, it will make me seriously consider any Samsung products in the future. I am not upset so much with an appliance that has issues. Hey, I dont like it and wish otherwise, but the stick-my-head-in-the-sand-and-hope-this-goes-away attitude from Samsung is really bothersome.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service after getting the run around from them and not being able to understand them I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. When I expressed concern that this refrigerator was rusting after such a short period of time and that there were many many complaints online about the same issue I was told there was nothing they could do as the appliance was no longer under warranty and that I would have to pay out of pocket to have the door replaced. This is absolutely unacceptable as this was a large ticket item. I tried to call corporate and could not get through. Bottomline is I will NEVER buy another Samsung product again. Buyer Beware!!!

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

Whatever you do DO NOT buy a Samsung refrigerator. Mine is 4 years old. There is a design flaw in the ice maker. The ice maker has been making ice that is wet and the unit freezes up. Samsung told me to defrost the ice maker with a hairdryer. Did that. 3 weeks later same thing. This has been going on for 5 months. Samsung will not do anything to repair it. SAMSUNG IS WELL AWARE OF THIS PROBLEM. READ THE REVIEWS. BUYER BEWARE.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

Well from all the other reviews, I guess theres no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess Im just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DONT BUY SAMSUNG!! Good luck to you!

We bought the unit last mid-2012. But now, its not cooling enough. I noticed, ice is building up at the back of the panel (located inside the fridge). RS265TDRS.

We bought this 3 1/2 yrs ago. After the first year we had to replace the flap on the door. $350. Last month we had to replace the circuit panel, $350. Now we need to replace the ice maker. $120 plus service call. Very disappointing. This refrigerator cost over $2200, you would think they could make a good product.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and its impossible to open it up!! I called and they said, Sorry its not covered under your warranty!!! They are aware of the defect...But dont care!!!

I bought the Samsung electric range NE59J7630 1-1/2 years ago. It has the worst range top I have ever used. It is impossible to get a low simmer on the front burners. It can not be turned down low enough. I had the temperature modular replaced once, but it still can not be regulated low enough. This is either a very bad design flaw or the glass is not thick enough. The suggestion was heavy clad bottom pans, which I was already using. This model should be recalled as I feel it could at some point cause a fire.

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a motherboard. They have also reduced the pressure on something and then the next time increased the pressure on that same part. According to my calculations Samsung has paid over $1400 to fix my fridge, which is inefficient for this company and extremely frustrating and time-consuming for me. Each time a technician comes to my home they try to fix it and they cant. When a technician does come to my home it is not trivial. I have to take time away from work and wait for them to arrive over a 4 hour period (9 am to 1 pm or 1 pm to 5 pm). There have been two occasions when the technician had to reschedule because he had overbooked his schedule and one occasion when the technician just didnt turn up and didnt even call to reschedule. When the technician does actually turn up and has attempted to fix my fridge and failed, I immediately call Samsung and then have to explain my situation all over again. I then have to wait for another 2-3 weeks before a technician can come out again. And then the same thing happens all over again! Im at the point now where I have had the fridge finally deemed as unrepairable by a technician and have sent in my proof of purchase and the technicians report to executive customer services by email. Ive also threatened to take legal action if I am not compensated immediately because 4 months without a fridge and two young boys is physically and mentally quite miserable. For me $2100 is just too much money to throw away so I have no choice but to keep fighting this corrupt company. I am very disappointed that Samsung customer service have threaded me along for so long.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tascos salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call. Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later. The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me off the record this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me. 3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with. I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November. On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they dont even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his managers phone number, he gave me a wrong number. At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now its out of the manufacturers warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

I watched the CBCs Marketplace television program which reviewed problems with Appliances. One of the speakers, Terry, from Vancouver had the exact model of Samsung Refrigerator that I did and had the same problems that I have experienced. Ice building up in the freezer and water building up in and around the crispers. Each week I have to siphon this water out. She had them fix her problem with a COURTESY REPAIR, thanks to Marketplace. I would like the same solution and have contacted Samsungs Repair Department and spoke to Vladimir in the Executive Customer Relations Department, reference number **. He told me there was nothing he could do and that there was no design flaw and no recall. I think all of the Samsung appliance owners who cant believe this rhetoric should band together and make sure that people DO NOT PURCHASE SAMSUNG products if they cant acknowledge when they have problems and then also do nothing to rectify those problems. If anyone knows of a permanent solution, please feel free to let me know! Samsung Refrigerator Model Number RF197ACRS.

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

Purchased from Best Buy in 2016. Never been entirely happy. Water leaks down door from water dispenser and ice maker freezes up constantly. After googling, see this is a known issue with this product.

We have had nothing but issues with this refrigerator. Ice buildup on the back of the inside of the refrigerator. It gets so bad it hits the fan and the refrigerator gets warm. Also there is ice buildup on the floor of the freezer. The door won’t close properly because of the buildup and my husband has to defrost it every few months. The noise from the buildup is loud. Plus it leaks onto the floor which has ruined my laminate around it. The refrigerator wasn’t inexpensive so we deal with it but we will never purchase another Samsung appliance. Would love a refund but that’s not going to happen.

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. Its the stupid ice maker. It doesnt give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said thats how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so Im stuck with it.

Dishwasher is 2 and a half years old and does not finish washing cycle. The delicate light turns on during the wash, and the machine stops. We had a Sears tech come out, nice guy, replaced the float on the side and cleaned sensor. Still broken. Said it could be the control panel and replacement was over $300. I called Samsung and they said they couldnt help me. I spent 8 hours trouble shooting this piece of garbage and am looking forward to getting $5.00 at the dump for metal recycling when I tear it out. I will NEVER recommend or buy another Samsung product ever. Just look at their phones. CRAP!!

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

Bought this Samsung dishwasher DW80F800UWS only 6 months ago and have had to call 3 times for servicing for various issues. The first was a broken door latch, second was noises from the pump and not cleaning correctly and finally it stopped draining. For the cost of this dishwasher, there are way too many issues. I will say that Samsung does send a tech out promptly but that doesnt alleviate the frustration of having to call them so many times for repairs in such a short time frame. I wouldnt recommend this dishwasher.

This dishwasher makes it difficult to load plates and bowls into the bottom shelf. They slide into guides at an angle, straddling two rows and ending up crooked, requiring constant readjustment. Never encountered that before in any dishwasher. Also sometimes this dishwasher doesnt completely clean dishes, especially if food is dried on, say, between fork tines or on a plate rim. Yuck! Never had that before either. I would never buy this brand again.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

Samsung microwave SMH9187ST - We experienced the error over the weekend (lots of fun having beeping coming from an unknown place in the house at 3 AM); unplugged and plugged back in in the morning, but it only worked for a couple hours before the SE error and beeping starting again. UGH... I am not brave enough to pull open the unit on my own, so I called Samsung and initial support told me they could do a service call at my expense where the unit is out of warranty. I stood my ground and politely reminded the service rep of how many errors are noted for this unit online, the commitment of Samsung to address the issue, and that numerous other owners have had this service provided for free - even for out of warranty units. After some further holding I was transferred to the Executive Service Center where the rep. agreed to cover the cost of the service call and repair provided it is in fact the touchpad that needs to be replaced. If the issue is something else (highly unlikely), I would own the cost. Seemed reasonable so I agreed. I am now pending a call from a local service vendor to schedule the work. The kill em with kindness approach worked well in getting them to work with me and cover the cost of the repair. Overall this has been a pretty reliable unit for the past 3 years. I just dont get why they dont do a full recall if this is going to happen with every unit eventually.

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

I bought a fridge on 09/06/2013. This is a double door with ice maker and water on the door. So far I have had to call service for the ice maker 3x, it keeps freezing up. When I called on it, they suggested it needed a new filter - when the fridge needs a new filter it lights up on the panel, not lit. Also the water stream has lessened. Yesterday I noticed the rubber around one of the doors was ripped.

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. Thats when the problems started. Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I dont know, well see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

We have had other appliance brands before and their reliability has been terrible. We own 4 Samsung TVs, Samsung washer/dryer, Samsung Fridge and the LATEST PURCHASE: Samsung dishwasher. We are very happy with our Hi-tech dishwasher. Even our grown children own Samsung products. Highly recommended!

Samsung dishwasher is broken down again. DMR78AHS 3 years old. Immediately the plastic tabs for the upper rack adjuster broke off. This is a common problem and has happened 3 times. Warranty covered too. Once the tab jamming the pump causing error code LE. No warranty this time, $179 to fix. Next the door tension spring is attached with a nylon cord and runs over a plastic pulley. Cord broke, door came crashing down, another $179 labor and $20 parts for 2 cords. Today it will not turn on at all, no response from control pad. I guess another $179 down the drain. It washes so poorly that we only load it half full, plates in every other space and dont even think about putting dishes in without pre-rinsing. We are very disappointed in this appliance. We have spent the price of the washer in service calls. We filed a request with Samsung when the tab jammed the pump for reimbursement of the service call but were denied. We feel a class action suit is appropriate.

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

I purchased the Samsung refrigerator from Sears 1/5/2012. It was a very costly purchase - $2500.00. Shortly after I had it, the ice maker didnt freeze/chill well. That issue was addressed. Then the ice maker didnt give an adequate supply of ice. Apparently, the computer screen/mechanics that controls that was replaced by Samsung. The repairman stated it would need replacing again because the set was all wrong. The ice is not making ice again. It was replaced April 27, 2013.The make-up of the dispensing controls appears to be set up for failure from the beginning. The ice and water are sort of piggybacked to each other and something within this or the computerized screen will not allow them both to work. I have contacted Samsung and they have not attempted to reach out to me to resolve this problem with their product.

I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the SE error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

The refrigerator is new and has been working very well. We purchased this refrigerator on sale and it was delivered and set up. It has an ice maker that makes chipped and cubed ice, and makes more ice than you can use. It has filtered water in the door. It has a bottom freezer drawer that holds a bin for the ice cubes and a lot of frozen items. It has separate drawers in the interior of the refrigerator that are separately cooled. So you can keep your beer at a certain temperature while you watch the super bowl. It is a charcoal color and looks nice. The only thing I dont like is the lights of the control panel are blue behind a black panel and makes it hard to see when you are trying to order water or ice.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware. If you get too close to the digital panel, even your clothes will make it come on. If you get too close, the lock will come on and the only way to get it off is to flip the fuse box!!! I am short and reaching over to clean the top, the timer button will come on, the warmer button will come on, the self clean button will come on, and that is with only clothing touching. I am at the point of throwing this in the garbage dump. No wonder Lowes had it on sale, which even at $1000 it was no deal. Cannot find order info, but was purchased at Lowes Hardware, N. Myrtle Beach SC. I would NEVER recommend Samsung Appliances to anyone.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

I still need to call to have serviced. Im waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so Im sure it will. Im also having difficulty putting the drawer back in after cleaning. :( So disappointed I didnt read others before purchasing. Have had fridge for 8 months.

I have Samsung side by side fridge. It’s about 28 cubic feet! My freezer goes from -20 to 10 degrees back and forth ruining my food! My fridge goes from freezing food at 25-ruining food at 65 degrees. This has happened since day one that I bought it 4 months ago. I keep on having to throw out tons of food and Samsung don’t care! They will NOT help!

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

I purchased a NEW Samsung dishwasher DW8OJ 302045-AC from a clearance centre on July 4/15. I had it installed, July 12th. By July 25th, it would not operate. July 29th I reported it to the Samsung service centre. It was transferred to a local appliance centre who ordered parts, and Sept. 7th, two electronic panels were replaced. It created a new problem. Now Samsung wants me to disconnect it, and they will pick it up, and after 2-3 weeks refund my money. They acknowledge that their product is defective but refuse to replace it or compensate me for the installation or disconnection or inconvenience.By the time I receive my refund, I will have owned this inferior product for almost 4 months and used it only 5 times. Never buy a Samsung dishwasher - this is not an isolated incident. Read the other negative reviews. The Samsung service department is located in eastern Canada. You can e-mail but good luck reaching them in the afternoons. QUALITY CONTROL AND CUSTOMER SATISFACTION ARE NOT IMPORTANT TO SAMSUNG!

We purchased our Samsung Refrigerator less than two years ago and have gone through 4 ice makers. The last one was replaced only 1 month ago and we already are having problems. Have spent hours on the phone with Samsung and they are willing to do nothing. I have been in tears over this. I would never recommend Samsung to anyone. They have HORRIBLE Customer Service. We spent thousands of dollars on this refrigerator that will now end up in the trash. Can you believe this? Please pass the word around that this is a company you do not want to do business with.

SE error message code in Samsung Over-the-Range microwave (SMH9187) wont go away. Ive unplugged the microwave and plugged it back again several times. Message returns on the same day so I cannot use the microwave. This microwave is about 18 months old.

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an accommodation since we did not purchase the extended warranty.The repair guy has been here twice and has finally deemed it as non repairable. Each visit was over two hours and most of the time was spent with him on the phone with Samsung tech support. They replaced the CFAN and the main PCB but it still will not work. The repair company has sent 11 pictures to Samsung showing the error codes still coming up despite the repairs. Samsung is giving us the run around saying that they want the repair company to come back out. Not only are we out a very expensive appliance, $100s of food plus having to eat out mostly, we have lost countless hours on the phone back and forth as well as waiting on the repair guy. At what point does a company stand behind their product and actually take care of their customers? Samsung should be ashamed.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

Very unhappy with Samsung dishwasher that lasted 18 months and 3 repair persons. All said it needed a new circuit board, which we ordered and the dishwasher still did not work. We trashed it and bought Kitchenaid and are very happy. We have other Samsung appliances and I am holding my breath. They are not great and not worth the money no matter what the sale price is. For your wallet and sanity, do not buy Samsung appliances.

RF266ABPN - Wrote a complaint on here in August 2013 about our Samsung 2-door fridge which kept pooling water and the back inside kept freezing with frost. We spent so much time always removing items, defrosting, scooping out water, etc. etc. UPDATE!! Finally hubby was able to fix problem himself. We have had no problems for 2+ years. He turned off energy saver mode and put paper clips in the drain tubes located at the bottom back of fridge to keep them open. They are used as spacers so probably any similar item would work. We are still not sure if the energy saver turnoff or paper clips did the trick but... after countless repairman and useless Samsung, just wanted to report what worked for us! No problems for 2+ years! I weirdly got a reminder about this review so came here and saw still horrific reviews... Hope this helps at least one person!Updated on 08/11/2018: We officially gave up on this refrigerator and brand in 2016. Our original problem (freezing/icing over) came back in full force, freezing, motoring, water pooling, even after my husband was able to temporarily fix it. Bottomline: We took it to the dump, This model is severely flawed.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

I bought the refrigerator almost 2 years ago and about 6 months ago this problem started. Doing research and talked with a repair guy to see what the problem is, I took it apart on the inside and found frozen ice plugging the hole. Put hot water and melted the ice. I have done this twice and thought I fixed it, but the water continues to return. I have never bought this kind of fridge before. It looks nice but not a good appliance. The water continues to collect in crisper drawer and underneath.

Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung was always high quality. So wrong, had this for 3 years, it was trouble free for one year, after that, problems with the icemaker, ice building up inside, water leaking into the fridge, ice building up around the fan, needing to empty refrigerator, turn off, and totally defrost, dont waste your money. Theyre pieces of junk. Im so mad, retailers should not sell Samsung refrigerators. I have a GE fridge in my garage, bought it 25 years ago, for $400.00. Still works perfect. Thats where we put our food when we have to thaw out the Samsung every couple of weeks. RETAILERS... Stop selling Samsung refrigerators, and ripping off customers. It makes you look bad!

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

I am use to buying Samsung brand for about 5 year. My friends and family had good experience with the brand Samsung. I recently purchased a house and need appliances. I bought a refrigerator a washer and a gas range. The first two days that I had the washer it wouldnt spin so the store that I bought the washer replace it. Then the fridge had issues so my home warranty cover the issue. My stove range panel doesnt work and it was still under warranty with Samsung. They brought two technicians out to my house and I missed 2 days of work to try to get this resolved. The company Samsung then said that they wont replace. I escalated the issue to a supervisor and the supervisor said, Sorry. They cant do anything. I dont recommend anybody to purchase their products. Its quick to have problems. Will never purchase any of their products ever again and will recommend my friends and family to purchase nothing from Samsung.

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

A piece of the coating on my 8 month old gas stove broke off when lifting a grate. The grate did not even cover that section. The piece was over an inch wide and about 1/4 inch deep. Samsung refuses to replace the top section calling it cosmetic. I am appalled. I bought 4 Samsung appliances at the same time and have had to have 2 service calls on the dishwasher and it still doesnt clean the dishes. Now to have the stove top crack and not be repaired. I would never buy another Samsung piece of equipment.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the mother board (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerators faulty ice maker, not to mention the costs associated with the other things, we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

Purchased the Samsung refrigerator Model #RSG257AARS on March 28, 2010 from HH Gregg. July 22, 2013, the refrigerator stopped working. We had never received a written warranty. Looked on Internet at Samsung website and it said there was a ONE-YEAR warranty. Called a repairman. Compressor was bad. Cost of repair approximately $1200. Cost of service call, $80. A couple of days later, the repair company called and said the compressor was under warranty and they would fix it. August 23, 2013 refrigerator stopped working a second time. According to the repairman, Samsung products are JUNK! We looked at Consumer Guides before purchasing and this refrigerator was at the top of the list. Why? I also found (on the Internet) a class action suit filed against Samsung for their shoddy refrigerators. Repairman said Samsung is flooding the market with products that are untested. We have a 45-year-old General Electric refrigerator in our garage that is working fine. That is where our food is right now.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

I am so utterly disappointed and frustrated with Samsung. We have a few Samsung items in my home. TV, Washer and Dryer and French Door Refrigerator with freezer on the bottom. We have hard water in my home and wonder if this could be the issue. Almost one year from our delivery of our brand new refrigerator from HOME DEPOT, the ice maker stopped making ice. When we investigated further, we noticed that ice wasnt dropping and there was frost and freeze everywhere. We began the regular ritual of using my hairdryer to defrost the ice maker. I called Samsung. Our unit was out of warranty for 3 days. They would not make accommodations and would not bend, even a bit. Nope. Nothing. I was livid. CUSTOMER SERVICE is not alive and well in SAMSUNG. They flip the consumer off with a hand gesture and send you on your way, after all, they already have my money. NO SAMSUNG IN MY HOUSE, ever again. I will pay more for something else. Im so happy to see the debacle unfolding with their line of tablets, phones, etc... Sorry for the consumer, dont get me wrong. I hate that company.

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didnt know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didnt get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:The control panel will be replaced free of charge as part of the warranty. In the event that the control box requires replacement, the issue cant be recreated during the service visit or the issue is determined to be anything other than the SE error code, it will be an out-of-warranty repair and you will be responsible for any costs. Do you consent to these terms?I replied, I purchased this in 2010 so I am sure it is out the warranty time frame. I have been looking this issue up on the internet and there are many complaints about this issue and Samsung has been willing to make this repairs even if it is out the warranty. Yes, that is correct, the issue will be repaired as per the above consent. Well we will see what happens and hopefully Samsung will step up and make the necessary repairs.

I noticed dripping from the ice maker on the Thursday before New Years weekend. We immediately called service. They said to do a reset by unplugging the fridge for 3 minutes. We did as instructed to no avail. They would not schedule a service call because they said to give it a chance.and check it in the morning. Needless to say, there was nothing cold in the morning. When we called again they refused to do anything before Tuesday. It was a Holiday weekend. This product is not one year old yet they refused any help. When we continued to ask for help we were told to send an email and wait for a response. That response came after 5 pm so it was too late to do anything. We have now been without refrigeration for 6 days. DONT BUY SAMSUNG!!!

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. Best fridge out there for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they dont know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.I ended up with Sears Home Appliance Repair. They are the only ones willing to work on this product. Three weeks later and $500.00 worth of meat spoiled, I get the guy to my house only to find out that my condenser and compressor are broken and heating up. Did I mention that I was also getting water in the fridge part under the cold cut drawer, which apparently was caused by a clogged drain line? Really. How does all this happen to a brand new fridge? It takes two weeks to get my parts only to find out that they were already broken when I received them.Another two weeks later, my fridge parts come in. Get this. The freezer section caught on fire as soon as the parts were put in by their certified technician. He soldered through my firewall and burnt out the whole bottom of my freezer. I am told that Samsung and/or Sears will replace the unit for free and that the fridge section is okay to use since the repairman took out all the bad parts.Two days later, the fridge caught on fire again. Luckily, I was home to throw it out my front door at 8 oclock on a Sunday night. My house smells like smoke, all my food is destroyed, and the service woman on the phone had the ** to tell me that I should be grateful that I was offered $500.00 in a voucher to Sears towards a new appliance since their service man did not want to do the job anyway. It took me six days of nonstop phone calls to customer service to get my money back--a full refund.If I did not take three hours a day out of my life to hound every person, I would still be waiting for those people to review my case. All I expect is a product that works longer than one year, is that so bad? And if, for some reason, beyond my control, that appliance stops working, is it wrong to ask for a fair treatment and a full refund to replace it? I had to work hard to get these Customer Service people to treat me like I was a customer. My advice is do not give up. Make them see that they cant keep doing this and get away with it.I am done with any Samsung appliance and I am done with shopping at Sears. They are unfair, rude and thieves. I am happy to get my money back so I can go buy a Frigidaire. They cost a little more but they work. I was fooled by the fancy lights and options. Now, I am going back to simple clean and reliable. Dont buy Samsung. If I wasnt home, what would have happened to my house when the fridge caught on fire? Buyers, beware! They dont care about you; they care about your money!

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said theyd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. Its all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

We purchased a Model DW80J3020US Dishwasher from Lowes December 30, 2015. This dishwasher did not clean the dishes as well as our old Kenmore which was 11 years old. On May 8, 2016 the dishwasher quit working completely (no power on light). I telephoned Samsung support and was advised that a local repair shop would contact us within 24 - 48 hrs. We did not receive any contact and when I called Samsung back on May 11, 2016 they informed me that a company known as Precision Television at 800 603-2433 would set an appointment for repair. I phoned Precision Television and they informed me that they DID NOT SERVICE SAMSUNG DISHWASHERS. I telephoned Samsung again and was told that Precision Television (aka Precision Services) was the company that was going to service our dishwasher. Another contact to Precision Television proved useless and they again informed me that they had no technician for service calls and did not service Samsung dishwashers! Two more calls to Samsung (the last call was May 13, 2016) resulted in the representative telling me that another repair service, Lehmans Appliance would take care of the service. It has been 5 days since the service order was referred to Lehmans Appliance and they have not called me and have not answered 6 messages that I left. I have to assume that Samsung does not honor their warranty.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Dont do that. Cant get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesnt spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DONT BUY SAMSUNG.

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.