Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

We purchased our refrigerator in August 2014 and then it started rusting on the outside. I called and of course still under warranty but I was told the warranty didnt cover cosmetic problems. Then the refrigerator started making a lot of loud noises. I called and they sent out a service person who clearly stated this was due to poor manufacturing. He packed an oversized opening in the rear of the inside. Less than 30 days the same thing except the warranty was expired. Piece of junk.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

My refrigerator (Samsung RF24FSEDBSR) has a unusual noise coming from the back. The only way to stop the noise is to unplug the unit for 24 hours and let it defrost (really a refrigerator without a defrost cycle). I have seen where ice builds up and the fan is actually hitting against the ice and thats what causes the noise. The 2nd issue is the ice maker, or rather the lack of ice making. The ice maker is always dropping water into the drip tray, and the tray stays full. When you dispense ice the ice is wet and usually a bunch of crumbles VS solid cubes. We called Samsung and went to Frys where we bought the unit and all they say is that its a common problem, then said check the gasket/seal on the door that lines up with the ice chute, and is the chute door closing all the way. Both worked as they should but we still have water dripping.

This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.

Same experience as those described. Dishwasher does not clean dishes, smells and does not dry. Thought we had a problem with hard water but after reading reviews, looks like it is not the water. Purchased in May of 2013. Bought Samsung kitchen package and washer and dryer. Also having issues with dryer working properly. Only dries clothes on timed dry.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. When I purchased my home, I purchased almost all Samsung appliances... After this, I will never buy anything made by Samsung... not even a phone nor TV. Clearly the service rep that came out and agreed that this issue is a defect. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they stated the stove was not under warranty and they would not cover it. To make things worse, I have extended warranty through Asurion (Home Depot warranty) and they stated its something that should be covered by the manufacturer. So, I have a $700 stove where no one want to own up to being the responsible party for coverage.

We bought a Samsung refrigerator model # RF260BEAESR/AA in November of 2014. It is 2 years 5 months old. I called a repairman because the ice maker was not working and the refrigerator was not cooling below 49 degrees. The repairman said it would need a new motherboard and new ice maker at a total cost of $900. He suggested we scrap it and get a new refrigerator. I will never buy Samsung again. Our new refrigerator is a GE.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door models ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldnt replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they wont replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... Its really hard to buy any type of appliance and have it malfunction after a few days use and have to have it repaired... I think thats so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.

I was cooking dinner on the cooktop. I looked down and saw that the front glass of the oven door was completely shattered. One front element on the top was on medium heat as I made dinner. I had not used the oven in several days. I had not banged or even touched the oven door. Is it still safe to use the cooktop? We immediately went to the electrical box and shut off the breaker as we didnt know what had caused the glass to break when there wasnt any heat in the oven. We have called Sears and they will send out a repairman sometime in the next 24 to 48 hours. In the meantime I am without a stove and will have to use the microwave or barbecue to prepare meals.

My Samsung refrigerator is five or six years old. Since the beginning, I have had problems with it. (Water accumulated underneath the vegetable and fruit drawers.) While under warranty, the refrigerator was repaired by Samsung without a problem. When the same problem recurred, the refrigerator was out of warranty. Since it was the same problem, I sought help from Samsung.The tirade I was exposed to from the manager of the support/repair department at Samsung was shameful and insulting. He was indignant that I should ask for a repair from Samsung and scolded me like I was a 5-year old. He said that a five or six year old refrigerator was already very old and then asked how long did I expect a refrigerator to work anyhow? He went on and on until I finally said Thank you and Good bye.Today I replaced that defective part myself and found that when it was repaired the first time, a used or refurbished part had been installed. This was obvious by the amount of duct tape and silver tape (used by heating duct installers) that held the part together on the side on the back, hidden from view. I was surprised the used part lasted as long as it did. I will NEVER recommend Samsung products to anyone. I am thoroughly disappointed in the refrigerator and the so-called manager without any managerial qualifications. I prefer to remain anonymous but if Consumer Affairs needs more verification, I will be happy to supply copies of whatever I have.

I did a kitchen remodel in December 2013. I bought all new appliances and was really impressed with the Samsung Dishwasher DW80F600UTS/AA model. In just over a year of having it installed, the dishwasher would stop after about 20 minutes and the delicate light would flash. I called Samsung and they said it was my drain line. I had someone come out and check my drain line, but that was not the problem. I called Samsung again and explained my situation. I was told that if I used their service center and if it was deemed Samsungs fault it would be repaired. I agreed and paid $110 for the service company to come to my house. He told me that the motherboard has gone out in all of these models but usually within the year. Since I am a single person and dont wash dishes as much as most families it just took it a little longer.I called Samsung again after they received his report and basically was offered to buy a extended warranty. When I refused, I was offered for the part to be paid for but not the installation. Customer Service is horrible. Every time I called they said I would get a phone call regarding their customer service but as of today there has been no phone call - guess they really dont care. Its a shame that they dont stand behind their product - if the motherboard had been replaced in this model I should have received something within the year of buying it stating there was a problem and they were willing to replace it. Car manufacturers recall their product when they see a problem and is willing to repair/replace product.

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

Save yourself the hassle and do not buy this refrigerator!! I am having the same problems everyone else is. I bought this refrigerator in Nov 2015, then in Nov 2017, the fan on the back started to make noise and then it stops cooling. Then the ice maker stopped working. I have the extended warranty. Today will be my 8th time calling the extended warranty company Warrantech. They are USELESS!!!! Numerous parts have been replaced. All I get is the runaround. Warrentech on the phone tells me its up to the technician to decide if the fridge cannot be fixed. The tech tells me, All I do is what they tell me to do. I WILL NEVER EVER BUY A SAMSUNG REFRIGERATOR AGAIN. AND BRANDSMART DOES NOT STAND BY THEIR PRODUCTS! They make the sale and clean their hands. Very upset consumer!!!!

About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we havent had any problems - until two days ago when the keypad stopped functioning. We tried unplugging and plugging in again, but that only worked once and only for about 5 minutes. Then the SE error message came up. I filled out the online service form on Samsungs site and have been sent information about a service company in Florida (I live in Ohio) and instructions on how to send the item back. Really? It looks like about 15 people have posted this same SE problem in the last month, almost everyone out of warranty. So perhaps this is planned obsolescence combined with bad service. It only guarantees that I wont buy another Samsung appliance, though.

I was home thank God but I started smelling smoke really strong and checked all over. It was my Samsung microwave burning from the inside. Door closed. Nothing inside. Hadnt even been used for a few days. Not even 1 year old. Had been serviced by Samsung first week. Was told burnt dude.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

Purchased a Samsung dishwasher 8/29/13. Big mistake! The main problem is the unit stopping 5-10 min. into the cycle. Samsung should absolutely recall this product and reimburse the consumer for THEIR error. Its terribly frustrating!!

Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

Spent $2600 on a Samsung refrigerator that has never since day one of owning it, dispensed ice correctly. After months, customer service finally showed up 7:00pm to fix it. After leaving, it does the exact same thing. Called customer service again and Iesha who apparently was having a lousy day based on her attitude, rescheduled service in another week. Avoid this company! The model number is: RF23J9011SR/AA. Run far away! Weve owned the refrigerator over a year and never has it dispensed ice. The only way to get any is remove the whole ice device and chip it out. Great on the marriage!

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

Bought the French door with freezer at the bottom. Ill keep this short and to the point. Replaced the top ice maker 6 times and replaced lower ice maker 2 times. Top ice maker stopped working 2 times within a couple of weeks of being replaced. Thank God for buying extended warranty. Called Samsung twice directly and they brushed me off and seemed not to care about issues they have with their ice makers. Referred me back to warranty company. Not sure what we will do when warranty expires. Do not buy this refrigerator. You will be disappointed and if you do make the poor decision to buy Samsung refrigerator buy extended warranty.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddahs main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we cant help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.Everyone knows how hot the weather is in Saudi Arabia and the pain I suffered because this world class brand is really awful. I would not recommend anyone to go for this ** brand Samsung ever owing to their awful reliability and customer service track.

We find this refrigerator answers all our needs especially with the snack drawer. It is very attractive also. This Samsung refrigerator has lots of room with variable adjustable shelving, deep bins, and a deep freezer drawer on the bottom. The water/ice dispenser is invaluable and has the option of cubes or crushed ice. The only maintenance needed is replacing the water filter every six months. Great size and value for a family.

When I installed the microwave, it turned out the factory never connected the power line inside the microwave. Now at the 3 year mark, the microwave seems to have power but will not heat anything. I have had many microwaves that I have discarded that were older than this, but they always heated when I upgraded.

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

I purchased the Samsung 24.5 cu. ft. Side by Side (RS25H5111SR). Retail is average of around $1600-$1800. I had to return it to the store after 30 days. Although it was functional as far as space, it not only hissed and popped at intervals, it also had a very loud and annoying gurgling sound that was very audible. It was making sounds about 90% of the time so this one had to go! Cant imagine why Samsung would even allow their name on this type of product. At least the store was cordial about returning the refrigerator and allowing a new purchase (with a different brand).

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesnt work right either. Its always out of ice and Im the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. Im replacing the Refrigerator in December and I will not be buying a Samsung.

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

Samsung fridge RF28JBEDSR. Do NOT buy this fridge. The ice-maker freezes up continuously over and over again. Samsung replaced ice machine maker once, worked for a while then same issue! Nothing more aggravating than having to fill ice trays after paying $3000 for a refrigerator/automatic ice-maker that does NOT work. Very angry.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

The lower igniter in my oven burned out the middle of November. I tried in vain to get information from Samsung. It was finally repaired by an independent company about mid-January. Samsung was no help to me.

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LEDs. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.At about 3 years old, the fridge starts to buzz inside, and ice is visible in the interior back panel. Ice is encroaching on the evaporator fan. I removed the back panel to access the evaporator coil. Solid ice in the upper half of the coil. As if the defrost heater doesnt work. In fact, the defrost heater does work. Could not find any fault in the defrost thermo-disk, and all temperature sensors measured OK. Heater works too (120 Ohms). Changed the defrost thermo-disk anyway and really defrosted and dried out the cover using a hair dryer. Fridge ran fine for 8 months. Repeat. Turns out the defroster only takes care of the lower half of the evaporator coil! Design flaw. Once you start hearing the fan buzzing, the ice is building in the upper half of the evaporator coil. Once the fan gets stopped, everything including the styrofoam turns into a block of ice. You can thaw out the styrofoam and remove the ice. Or replace that back cover and styrofoam until another humid time when it will freeze up again (design flaw). Ive now defrosted it manually about 6 or 7 times, using every opportunity to measure and determine why this is happening. Ive checked all on-line videos and advice to solve these freeze up issues and attempted those that make sense (cause-effect). I have a power datalogger monitoring the fridge electrical consumption so I can evaluate how often and for how long it defrosts. Taken it on as a riddle.I did contact Samsung early in this process. They sounded concerned, but when the customer service rep check with their manager, they stated I must have been abusive to cause plastic to crack. No warranty. Yeah right. Im gluing everything together. Today, another roller wheel broke off... glued it back on. The freeze issues started right after warranty. Glad I can trouble shoot and fix myself, else the cost would be crazy. Now Im looking at modifications to prevent the evap coil from freezing up again. Whether you are a technical person or not... its not worth the trouble.... Dont let Samsung glitz sucker you in! It is a lemon. Wife hates it too.

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.

Purchased model 4 years ago. Had all sorts of problems. The control pad froze up continually. Lights & fan came on randomly by itself. We had service to fix it on numerous occasions. The repairs were in vain. Could not be fixed. Samsung finally within the warranty period exchanged the unit for a new one. Well, we had the same problems. Several repairs and 3 years later, the unit died No power. Since the warranty expired, Samsung refused to replace or repair. A service call was $165 plus parts. We purchase a new GE microwave. Do not purchase a Samsung Microwave.

The ice maker stopped working within a few days after owning the refrigerator. It freezes up requiring the ice maker to be removed and thawed out. This has to be a common problem with this refrigerator as it works for a few days then the problem repeats. I would not recommend buying any item from Samsung as I think they are just interested in ripping people off and not standing by their products. They got caught with the cell phones but appliances are harder to claim damages even if the damages are clear design problems.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him why does the fridge when its turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did? He said thats the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. Im tired of import cheap ** products!!! Now its time for a new fridge. What a waste of money. Thanks Samsuck.

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

RF260BEAEBC Side by side refrigerator with bottom freezer - Upper cabinet fan started hitting ice accumulations. Samsung would not cover even however Home Depot stood up and fixed that. There is water standing under the crisper tray ice now, another ice accumulation problem. DO not buy Samsung Refrigerators. Service and product from Samsung is zero.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that its OK to have this smell in the first few times, so I didnt pay much attention.Then... short and I had to reset the breaker. Since then the oven wont pre-heat. Call Samsung and they sent out a nice guy that didnt know what to do. He then called Samsung and had been transferred 2 times to speak to 2 different Samsung reps. The 3rd guy asked him to check behind the stove and look for burned wires. My cool tech told him its a brand new stove. Samsung guy asked him to check... Well... bad wiring almost cost me my sons life, my life, my house and everything I have. My tech got an authorization number from Samsung and said that Samsung will call me within 24-48 hours to schedule a pickup and replacement. So... I waited.4 days later I called Samsung, gave them that number and they transferred me to a different department. The lady told me that she cannot help me without a receipt. I told her that I got the stove with the house and its not about a piece of paper. Its about Samsung selling a faulty equipment, a fire hazard in a shape of an oven.No go... Tried to leave a message on their FB page... the guy told me that he is sorry for my inconvenience (its a gas stove, that burned itself and can kill me... they know about it but still selling it... its not an inconvenience, its simply dangerous to let this company sell products!) - but... I need to get him a receipt for him to ask Samsung to take responsibility for its faulty product.Is there any federal commission that can take my oven and investigate it? Maybe cross it with houses that burned? Its like that GM recall... They KNOW about it but wont do a thing until someone will die, even then they maybe try to cover up before taking real action. My advice to you - Stay away from Samsung products! (Cell Phones, Computers, TVs.. anything).Also, Ive seen some other complaints here. Im going to buy a new stove next week. But if theres a class action going on I would like to be a part of it. If theres none, Im interested in filing one and would like to contact other people who had a similar experience. So, please contact me if you can.

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

We purchased a RS277 Samsung refrigerator with french doors. And added a 5 year warranty to be safe. The transaction set us back more than $2,000. Right after the end of the warranty both the refrigerator and freezer parts stopped cooling. I woke up one morning and the temperature was 75 degrees inside the unit resulting in food spoilage. Samsung wants $147 to come and look at it. I see that a lot of reviewers are complaining about the same problem, along with complaints about cheap plastic parts which we have experienced as well. We will not even spend $1 on this appliance. Samsung will not stand behind their products and consider cracked plastic parts user abuse!!! Every previous refrigerator we have owned has lasted at least 10 years. Sad that we have to dispose of a refrigerator that looks like new!!

We purchased a Samsung refrigerator in August of 2013, Model #RF31FMEDBSR/AA. It worked fine for a couple of years, then in March of this year the freezer part stopped freezing. A Sears tech came out on March 31st, ordered a compressor, evaporator and dryer, came following week and replaced. Took freezer 3 days to start freezing properly, worked a few days and started having the same problem. Called tech service back, came out on April 22 did a recover/recharge. Worked a couple of weeks, same problem again. On May 16 came out again repeated the recover/recharge procedure. Within the next two weeks had to call again with same problem. Tech came out on May 31 replaced Thermo BIM part, worked for about a month. Now same problem with freezer and temps in the refrigerator part of unit is also failing. All Samsung wants to do is send me a certified Samsung tech and charge me a bill... The last Sears Tech has worked on refrigerators for 30 years. Yes this is a lemon, and yes Ill let everyone know about Samsungs customer service. No I wont purchase another Samsung product. This is a LEMON!

We purchased the Samsung French Door Refrigerator Model: RF25HMEDB6SA back in August of 2014 and started experiencing issues 18 months ago. Water was leaking from ice maker into crisper. Ice maker was also freezing up and required defrosting. Also, the refrigerator began making a churning noise so we finally contacted Samsung to get the appliance serviced. They sent a technician from their authorized repair company (HSN) on 6/1. The representative from the company said that it was a bad sensor that needed to be replaced and should not have any more issues. Within 10 days, the churning sound was worse than ever. Called them back, same technician fixed the issue again. Wrong!Long story short, Ive had several interactions with Samsung and their service company with no positive results. Even though I had $200 invested in the repair with Samsung/HSN, I decided to contact a reputable company to diagnose the issue. They informed me that the service company did not follow the service bulletins that Samsung published. The cost to deploy the fixes that Samsung recommended would be over $1K for an appliance that I paid $2400 for not even four years ago! We are now buying a new refrigerator and will NEVER buy another Samsung product. Terrible product and dishonest company.

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

Bought a Samsung refrigerator in 2016 and 2 years in it started having water issues under the crisper drawers and the coils kept freezing up every 2 weeks. Got rid of it and bought a new refrigerator and then found out there is a class action suit against it.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

We purchased a Samsung French Door Fridge less than 2 years ago and the fan is going out; it is loud and obviously off balance. Really disappointed; wish we had seen these reviews before buying.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

One year old and has been repair six times and still those not work. No seems to know how to repair it. If you are in the market for a dishwasher, DO NOT buy a Samsung. It is nothing but JUNK, and cannot be repaired.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

I purchased a Samsung Dishwasher three years ago when doing a kitchen renovation. It has been nothing but a problem! It was serviced three times in the first year! Numerous pieces have broken inside the dishwasher and it does NOT clean my dishes!! The dishes on the top rack come out dirtier than when they are put in! I have given up and after three years am replacing it! NEVER NEVER BUY A SAMSUNG DISHWASHER!!

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

I purchase a Samsung refrigerator in 11/2020 at Best Buy. At first it seems that it did not cool much. Ice machine is slow when the ice comes out. After 3 visits from Geeks they decide I needed to contact Samsung. So today was a 2 hour look to see what problem is, person on phone with another person trying to see what the problem is. My food was getting mold, so after he was told that the cooling system is at bottom and there is a flap that should open. They got the number of part, not sure how long will it be when the part will get here. Food is expensive as it is, so why dont they just give me my money back and quit trying to figure out what the issue is. This company should build TV and stereos and leave the appliance to people that know how to build.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you cant keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldnt be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters wont fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.