Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

Have owned my Samsung appliances for 2 years, 6 months. The dishwasher leaks from the front just like described by many others. I have found that when loading the dishwasher the last time before running the cycle, I physically push the front gasket all the way around the opening (just run my finger around it) and it lessens or stops the leaking experience. This of course is not acceptable performance but it may help others until they replace their Samsung Dishwasher with another brand as I will do soon rather than spending any more money on this poor performing product. I will say, I LOVE my other Samsung appliances - Refrigerator, Stove/Oven, and/or Microwave - they all work GREAT and would definitely buy again.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.

There is a serious engineering flaw in the Samsung Refrigerators. The issue is that the refrigerator will ice up creating a huge ice jam in back of the refrigerator. It starts with water flowing down the back and into the crispers. That water freezes inside of the refrigerator causing a huge ice jam to create behind the back plastic covering inside of the refrigerator. This has been reported to be a widespread issue.All that you need to do is look up Samsung Refrigerator Issue on the internet. There are many individuals trying to provide so-called, remedies. However you cannot fix a poor design and the issue amounts to individuals having to defrost their refrigerator every couple months. Also water builds up inside. The internal temperature fluctuates thus causing food spoilage. Additionally the catch basin underneath will overflow with water causing damage to floors. Samsung appears to turn their back on this issue, even though it is widely reported. The issue starts after about the first or second year of ownership.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

If you want to buy a dishwasher that will last 3-4 years then buy a Samsung. When ours stopped working it was hard to find a technician to look at it. Finally we did find someone and after 3 weeks of trying to get the right parts he told us to just go and buy a new dishwasher, he couldnt take the crap from Samsung anymore. Think before you buy!

Our Samsung French Door Refrigerator has an Icemaker that does not work properly. We called Home Depot and were referred to a local company to repair. We were told that this problem exists with all of the Samsung Icemakers, and they are not able to repair this problem. So your best bet is NOT to even buy this product.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

After less than two years with very little use, the microwave started beeping and giving error code SE. I tried all suggestion of unplugging, disconnecting wiring, etc. but still have defective unit. Obvious defective unit needing warranty recall! I started looking for a replacement but you can bet it will not be a Samsung.

I have had this Fridge for about 6 years and it a world class piece of junk. The Temp sensor for the fridge defrost went bad and I Successfully fixed that myself with a $5 part. Now the freezer compartment has been icing as well. The same temp sensor replacement did not however solve the icing problem there. I have taken apart the back panel of the freezer to defrost about three times now. A Sears repairman had a brief look and told me it was most likely a bad temp sensor OR a bad Thermal Fuse. I will try the thermal fuse next. Now, something else has developed. The freezer is not cooling properly even though it has been manually defrosted just two days ago. I do not recommend Samsung as a fridge. It looks nice but has given me lots of problems.

I just read all the terrible reviews on Samsung refrigerators and realize I am not alone. After a year my unit started filling up with water and ice in both bins. Upon removing the bins the bottom (under the bins) was covered with water and MOLD! When called, Samsung denied every having issues with their brand. Have had a service man come twice $$$, to no avail. Ive decided Ill keep this lousy refrigerator for a few more months and DUMP it. Its not worth investing another penny! I thought about purchasing an appliance warranty, but I read the reviews and the too were awful! Whats the consumer to do?

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

I have purchased Samsung Refrigerator in October 2013. Very soon there is problem of fridge. Just stop getting cold & filled the gas by Samsung. Again there is problem of stop the cooling. Called Samsung technician told there is problem of PCB & we dont have PCB right now. It will come one week later. After one week they told the same thing. We dont have & dont know when it will come. After 15 days company service center told me that its PCB, compressor, relay is damage approx cost of 15000/- & demanding advance money then only they will do what Samsung told after 15 days. It’s very difficult to without refrigerator 2-3 days. Samsung company is not for refrigerator. My advice to all please do not buy Samsung Refrigerator.

I bought this fridge as part of a whole kitchen package when I remodeled 2 years ago. Im not sure it ever cooled as cold as previous fridges, but this one is different. The controls are different, very different. Gone is the dial that goes from off to high cool. A panel of buttons and lights, hold this button down for three seconds for this, 5 seconds for that, hold down both at the same time for 5 seconds for that, this is on when that light is off. If it stops cooling it might have gone back to show room mode etc.The fridge might run fine but I am unable to find the right variation of buttons and lights to push for how long at the right time. The manual and online is no help at all. There doesnt seem to be a Samsung rep to call, Ive decided to have it hauled off and buy something with an on and off switch. The fins might be clogged up but they are inaccessible for home owners. Repair people want $200 just to show up and that does not apply to repair. Extra to diagnose. It would be very easy to pay more for repair than I paid for the fridge. They seem to deny there is a warranty or it would apply to my issue.

First the poor design was the ice maker which broke three times. Repaired it twice and gave up. Bought ice maker. (Mine was the ice maker on top of freezer. Always getting knocked into and broken). I noticed new models dont have the ice maker on top of freezer. Plastic parts broke. Now it is hot in the refrigerator and freezer. Lost between $200 -300 dollars worth of food. Then TRY to find a repairmen. What a sorry lot. Supposed to come last Thursday, truck broke down. Was rescheduled for Sat. No show. Now they can come Sat. That is one week and a half without a refrigerator. I spent big bucks on this I believe 4 or five years ago. Will NEVER get another Samsung product.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

I purchased a new Samsung refrigerator model RT41 LSPN on 7/5/12. After 11 months in, refrigerator thermostat was stop working. After many calls, Samsung engineer came and change thermostat. Then on 22-10-13, compressor was stop working. On 1-11-13, compressor was changed. On 17-11-13, filter was stop working. Samsung company engineer came 19-11-13 and change the filter, leaves before the fridge even shows that it cooling. From 19-11-13, my refrigerator is not working. Many calls to Samsung Care but Samsung engineer does not response properly and not visit once. Please help me and solve this matter urgently. Please change my refrigerator. I am very thankful to you.

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

Purchased Samsung Black Stainless French Door - bottom freezer on 6/10/17. Freezer stopped working in 4/2019. Samsung said they would do a 1 X free parts - I would have to pay labor (or vice versa). Warranty was up (less than 2 years since purchase). They entered a wrong phone on service request - not just a wrong number but something made up like: 12345678 which cancelled my appointment because service provider could not reach me. Called them back and they told me they were sorry and because of this they would also pay both the labor and parts. Meanwhile I had researched what could have been wrong and found quite a few google answers that people experienced same thing and it was the evaporator motor. I relayed that to service provider so if they brought that part it would be fixed sooner than later. (Side note at this point we also had to buy a freezer so all the food we stocked up on during pandemic didnt end up in the garbage). They fixed it. Several months later both the refrigerator and freezer stopped working. I called Samsung and immediately was told I would have to pay for repair. I questioned it ONLY. But was prepared to pay the $99 for a diagnostic. They put in service ticket and then noticed days later it was cancelled? I called them and they said we cancelled it because you refused to pay. I never refused to pay?!I ended up called the service provider - they sorted it out and I paid them $99 for house call. They diagnosed it as needing some kind of sealer and refrigerant and Samsung has lengthened the time of the warranty of that particular problem (probably must be an ongoing issue). They had to come back a week later. I was also told - it may or may not work. Sure enough end of May freezer died. Service provider could not come out until the 11th of June. Beginning of beginning of June 2020 refrigerator died as well. Had to throw out all perishables. So we got less than 3 years use. One correction - I communicated with Samsung through their CHAT option. I ended up cancelling the appointment today 6/9/20 and taking the loss and ordering a different brand that wont be delivered until 7/13/20. Horrible experience with this refrigerator. Purchase date: 6/10/2017 - Garbage date: 6/9/20.

I bought a new refrigerator (Samsung) three months ago but its not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

In less than 4 years, Ive had 3 repairs costing over $500 - ice maker had to be replaced; circulating fan had to be replaced; cooling in fridge compartment had to be replaced. On top of that, there are very few repairmen in Seattle willing to work on Samsung. The seller referred me to Appliance Hospital, which was a big waste of time and money.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small boom and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home. Of course being 3 years old it was no longer under warranty, but from the number of complaints on this same issue with Samsung ranges which not only includes my model number but other Samsung models it appears to be a manufacturing defect. I called Samsung customer service 1-800-726-7864 and told them what happened and they said it was no longer under warranty. I said to them that it looked like a manufacturing defect and was told well manufacturing defects were only covered for 1 year (ridiculous). The stove is a fire hazard. I unplugged the stove after I got the fire out. Then the Samsung customer service rep I talked to the 3rd time finally said that they would sent an authorized repair service to my home to evaluate the damage. Samsung would pay for the service evaluation and the labor to replace the parts, BUT NOT THE PARTS. Turned out that when the tech took the back off of the stove, it was the wiring harness that had been on fire also, plus the circuit board was damaged and that was just what he could see without taking it apart any further. Turned out the circuit board, the wiring harness and oven heating element parts would be a whopping $420.00. That was just the beginning, then there would be another $60 charge for the tech to come back. I told the repair service I was not paying for any parts and would not be having the stove repaired and it was ridiculous for me to have to pay anything at all for Samsungs negligence in manufacturing a stove with so many defects. An electric stove should never just catch on fire because the oven was turned on, and the wiring harness shouldnt have caught fire ever. That $1000.00 stove should have lasted more than 3 years. Samsung obviously does not care about their customers, or their well being, and I will never buy another Samsung product. So many of their appliances have exploded, caught on fire that it is ridiculous that these same products continue to be sold to the unsuspecting US public.

Purchasing Fridge in winter season and building a supply of 2 full bins of ice. We had a warm spring weekend Sat & Sun. Sunday night I went to get some Ice, both bins completely empty. I thought wife turned it off. Nope still on, so I kept an eye on it and the dang thing dont make much Ice. Called Samsung, they said “Push power freeze button.” I asked, “How much more Ice will it produce?” They had no idea so I did not much improvement. Bought a used fridge with Ice maker for garage, makes 2 to 3x more. Now my drain for fridge freezes, water runs under bottom drawer ¼”, ice drawer wont open eventually water on floor now. I have to take apart, unfreeze drain, put back together. I have replaced defrost thermostat, had a repairman fix it 1x and Ive done it 3x and tired of it. Dont buy a Samsung.

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

I purchased all my appliances from Samsung when I had my house built 3 years ago. Every one of the appliances already had serious issues with them except for the stove. Stay away from Samsung, the fridge has defrost / fan issues which require major tear down every year to defrost. The microwave heat sensor are cheap and need to be replaced. The dryer stops heating properly within 2 years and the wrinkle cycle does not work, it leaves your garment sopping wet.

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

We bought Samsung refrigerator (four doors, model number RF28HMEDBSR, order number ** from Home Depot) and it was delivered on June 9, 2015. On July 19, after we came back from a five day trip and found there was water on the kitchen floor and the ice maker didnt work when I wanted to get some ice, we did more digging and found that there was a lot of water inside the refrigerator and the ice cubes were melt and crumpled together. We cleaned the floor and inside the refrigerator and called the Samsung service center. They sent a guy to fix the ice maker two days later. He seemed to change the ice maker. But the new ice maker never worked. It didnt even make any ice cubes and only water leaked to the inside of refrigerator and to the floor. I had to call again and they will come to check it next week. I never had the experience of having a month old refrigerator not working correctly. The old one (Hotpoint) we had lasted almost 30 years without any problems.

Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!

Don’t ever by Samsung refrigerator, I paid 3500$ for the Samsung fridge bought in 2016 February, it used to frost every month when it was working. It died in December 2021. Died means not repairable, I was like how come 3500$ unit be not repairable in just over 5 years, so I paid 3 technicians to come over and take look at it, guess what I paid almost 500 for their visit and they all had same thing to say, it’s not fixable. Never ever am I going to buy another Samsung again, and I advise same to others.

The unit was manufactured (read, assembled, as the compressor is made in Korea) in Mexico on Jan 2010. We purchased in March 2010 - over the course of these 4 years, weve had several times when the unit stopped cooling. This last time it has stopped all together. Repairman came to look and told me the compressor isnt working. I asked how much to fix and he said good luck finding someone to do the work as the copper has to be cut, the refrigerant has to be captured, new compressor installed, new solder onto the coils and recharge the coolant. At a minimum he said wed be looking at $400 in labor alone and the new compressor costs $250. Oh and thats only a guess because the problem could be within the electrical system but he (the repairman) couldnt test the computers that control the unit.The thing that totally gets me, as others here have posted, is that older units (which ours is out in the garage and still working like a champ even though for the past five years its survived sub zero winters while still running) is that the new unit is already failing, the cost for repair we might as well buy a new unit and that the manufacturer only has a 12-month warranty - complete crap. I used the online tool to get a repair referral from off of Samsungs website - no call back, no email, nothing. I called and left voice mail to the same, referred to repair shop and still no call back.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that wont hold a magnet on it. Our stove is stainless steel and holds any magnet. I dont understand how the refrigerator can be stainless steel if it cant hold a magnet. The sides do, but thats metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? Were not happy!

Samsung oven NE594R0ABSR - Been on the phone over an hour to get Samsung to repair the convection fan that has gone out for the 2nd time since I purchased it Nov. 2012. And yes they are trying to get me to buy the extended warranty because the range only had a one year warranty. I fixed this part almost 1 year ago today. They arent getting that the part should be under warranty still. Ok my call was an hour and 20 minutes. It went nowhere. Supposedly I can email the President at officeofpresidentcsea@samsung.com. They didnt have a supervisor, manager or director that could help? My guess is I wont get anything back. Sending an email to support and gonna figure out who else I need to get involved... Glad I didnt have anything else to do.

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

I spoke to the customer service center on 3 occasions about the black stainless chipping off, nice then I have only used wet paper towels and the black stainless “appearance” has in places completely WIPED off! The range was over 2 grand and I was told there is nothing Samsung will do for a cosmetic issue. DO NOT TRUST THESE PRODUCTS! Completely shocked and dismayed!

I Bought a French door Samsung refrigerator 11/13/16. Year and a half later the ice maker had to be replace. 3 weeks ago, my fridge stop work, call Samsung, a technician came over today, 04/01/2020 and just told me, the little over three years old refrigerator is dead. No repair, no warranty. It have a sulfur damaged. How that can be? I have a city water and a purified water system in the whole house. I have a 15 year old refrigerator, from the time the house was build, and still work in the garage. This is BS. I been read a lot other reviews in the internet, and people had the same problem. I paid $2,058.64 for this crap at Home Depot, and now I have to go out and buy another one. Please don’t waste your money with Samsung.

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

No satisfaction from Samsung. Oven Clicks when Baking. Says it’s normal. Okay, I can live with that being normal for the way their electrical system is built but my issue is because I have never known in my lifetime that an oven clicks (loudly) while being on. This is not normal for the most customers, so I feel I should have been told about this before purchasing so I could make the decision of whether this would be my new normal while baking. The clicking noise should have also been described by the sales person as a LOUD OBNOXIOUS CLICKING NOISE. I am still working with Samsung to get resolved. I want a full refund. Till you hear they have resolved this issue through consumer reports or updates, DON’T BUY THIS OVEN!

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

I have a 3 year a Samsung refrigerator Model number RS265TDRS. I have had it repaired 3 times, about every 4 months now. The refrigerator will not stay cold. It has never worked as it should. I have to have a repairman to come to my house and tear it apart and physical pour hot water over the coils. Today the temperature in the refrigerator was 57 degrees. This is the third time. The repairman has said each time he repairs one about every other month. He thinks it was a design flaw. I contacted customer service about the ref but they said they know nothing about it. They lie. My repairman checks all devices and they all work. So why doesnt Samsung do something about it. They never will. Do not buy anything from Samsung ever.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

I bought a Samsung side by side and its only two years old and the Freon is leaking and Im calling a guy up to come and see if he can fix it because they said they would cover it. We will see. If I knew this I would not buy a Samsung because what you pay for it. Im renting one now. Don’t buy a Samsung.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

The knobs on this stove are easily turned on if you accidentally rub up on the knob. I have done it 3 times and my son has done it a couple of times as well. The knobs are located right at the front of the stove on an angle where if you accidentally rub or bump the knobs, it turns on. I have to make sure nothing is on the stove because it will burn the house down if we leave the house and the knobs are accidentally turned on. Very dangerous stove, shame on Samsung for making such a hazardous stove!

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.The drawers in the freezer compartment are iced over all the time and have been since day one. This does not seem normal. On Oct. 11, 2013 we went to the Sears store where we purchased this refrigerator to discuss returning it. The salesman told us no problem since the refrigerator was so new but he had to call Customer Solutions to get it scheduled for pick up.Customer Solutions informed us that since it had been more than 30 days since the purchase, we would have to pay a 15% restocking fee unless we have a service technician look at the refrigerator, that this would be the way to avoid the restock fee. We have no intention of keeping this refrigerator and no interest in exchanging it for the same Samsung product. We wish to return it for a refund so that we can purchase a US made.It appears that Sears has recently (October 06, 2013) changed their return policy on appliances. At the time we purchased we were told that we had 60 days to return. On October 11, 2013 the salesman at Sears was very surprised to hear that Customer Solutions was requiring us to have a service technician look at this refrigerator to avoid a 15% re-stock fee. Seems that Sears can change their return policy and make it retroactive. We have read the many complaints concerning Samsung refrigerators, Sears, etc. We would be interested in joining a class action lawsuit against Samsung, Sears and anyone else selling this inferior product.

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless its double bagged in zip locks. The smell will not go away and its driving me insane. Should have stuck with my Whirlpool.

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

We purchased a Samsung refrigerator freezer two years ago, I have had nothing but problems with the refrigerator side. It would not keep the frig side cool, I called Samsung for a repairman and it took them forever to come and check the frig. So I called a repairman...he came over right away and fixed it for me. He told me that these Samsung refrigerators have this recurring problems, where they ice up and I have to defrost them every month. I even replaced a part that cost me over $50.00 and didnt help and it did not. The same thing keeps happening. Every time I call Samsung they give me the runaround. I also purchased a Samsung washer and now it is starting to give me problems. It will give me a DC code...it means that the load is off set.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!

Just purchased about 13 months ago. Fridge does not cool. Food is rotting while in fridge. Would advise anyone not to buy samsung fridge.

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Full disclosure, this is all on me. Now that Ive seen how poor their service is, Im looking at all these reviews, and thinking I should have done this prior to purchasing. But I digress, I bought $10k worth of their top of the line appliances in the new black stainless finish. Almost immediately, the ice maker is dripping water and quits making ice. Samsung sends a tech and first thing he says is that these units are garbage and that the $300 part that is broken after only a month will break every year, as long as I own it. Not exactly what I wanted to hear!So after months of back and forth with the worst customer service dept I have ever had the displeasure of dealing with, Samsung says they will replace the fridge. They send it via freight with delivery guys who have no idea how to install. So they tear the ** out of the old one, beat up my house, and ultimately cant get the new one in. So they leave me with the old one that is now beat up scratched all to hell, and not working. Samsung says no problem, well send another! What!?! What about the brand new one you already sent on the truck? And the brand new one you just trashed?? They couldnt care less.So I finally get Home Depot to replace the fridge, and then, while wiping the appliances down with a microfiber towel, a chunk of the finish comes off the range. So I call Samsung back and they tell me, No prob, well send a tech to fix. They set an appointment for the next week and I wait. Appointment time comes and goes and no tech. I call back, they say, We cancelled because youre out of warranty. Wait, these are only a few months old! Oh, yeah, I guess youre right... Ok, well send a tech. Cancelled.I get a supervisor on the line, and she says, It keeps getting cancelled because its cosmetic, and thats not covered under your warranty. So the paint can just fall off and thats not covered!?! So I get really pissed and she says, OK, well send a tech, but if there is any sign that you caused the paint to chip, then youre paying for it. Fine, agreed. Get an email the next day, Your service appointment has been cancelled. I am literally speechless...these appliances look great, but they are total garbage. But the company is worse. Save yourself a LOT of aggravation...avoid Samsung.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

The Samsung Refrigerator freezes vegetables and Fruits. Anything on top shelf. Along back wall. Even in the drawers. Freezes all kinds of food. Even jam which are in fridge. Never had any problems with previous Samsung.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

I will never buy a SAMSUNG appliance ever again. I purchased a refrigerator. So I wound up with a lemon. I have spoken to at least 6 or 7 different people the ones that have not resolved any of my issues with the fridge...I even asked to speak to a supervisor and they told me that there was no one available. My freezer was making a horrible sound and the refrigerator part is not cooling properly. I keep getting a run around and no one can give me a straight answer. It is horrible. I paid over a $1,000 for this not even a year ago. They are liars and rude and their customer service people dont know what the hell theyre doing. I hate them very BAD BAD BAD!!! EXPERIENCE IVE HAD TO SEEK ANOTHER COMPANY LIKE SEARS TO COME TRY TO FIX THIS JUNK refrigerator. Lets see if they could fix it!!!

When baking cornbread looks done on outside and it took at long time to get brown but after cooling off and sliced it the middle was gooey. A couple of days later put Pillsbury Grands flaky biscuits in oven, used the convection option. Still the same thing. Well done on outside undone on bottom and middle. Yuck. I just purchased this oven Sept. 11, 2017. Do I need to adjust the temp or what SMH?

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

I bought Samsung range electric cooktop about 6 months ago. Very unhappy with this product! It’s impossible to clean and the temperature settings are always on high. Very disappointed!! Don’t buy Samsung.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I cant remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

I bought a new refrigerator from Home Depot on June 22, 2016 (receipt attached). It was delivered on July 7, 2016. First the two front doors were not even. After numerous phone calls to home depot and Samsung the problem was partially corrected. After about a week of installation the unit shutdown by itself. Unplugging and re plugging it seemed to fix the problem and it started working again. We were away for a weekend and the unit shutdown and internal fridge and freezer temperature went to 80 F. All the food was spoiled.Again after numerous calls to Samsung and home depot a technician came and said the unit was overheating because of internal leaks of the coolant. He said he was going to report the problem to Samsung and I need to wait for Samsung for their decision if they want to replace the unit or send parts to repair the unit. This was on the 18th of August. We still do not have a resolution to the problem. My calls get transferred from one place to another and dropped many times. Very dissatisfied with their response. I do not have a working refrigerator after spending close to $3000 and both companies do not consider that I deserve a quick resolution to this issue. + I have been without a refrigerator for more than a week now during these hot summer days, but the response from these big companies is very disappointing to say the least.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.

I purchased Samsung French Door Counter Depth Refrigerator in November 2016 and had problems with the freezer drawer almost immediately. The drawer would not open completely unless you tugged on it multiple times so I contacted Samsung and was summarily dismissed by the first person with whom I came in contact. I was told by this person that the drawer only opens a few inches and that I would basically have to live with the situation. The second person I called tried to get me to be the service technician and suggested numerous things that I could do to try and remedy the problem. I told him that I did not have the time nor the inclination to play service technician and that since the unit was new I expected Samsung to send a technician to take care of the issue.They sent someone from Service Quick who decided the drawer gasket was bad and it was allowing air into the freezer causing frost to build up on the rails thus preventing the drawer from opening completely. The gasket was replaced and the next day the drawer was just as bad as it had been prior to the service call. I made another call to Samsung and the second time two technicians arrived and they decided the rails were bad and replaced both rails. The following day the drawer was even worse than before and it was difficult to open and close. The third and final service call two technicians arrived and one tested the gasket for air leaks and the other used a steamer on just one of the rails (why only one I do not know). These idiots told me there were no air leaks but I needed to wipe the door gasket off at least once or twice a week!Finally I contacted Samsung again and they wanted to send another technician from another company to assess the situation and I refused. I told them that since the refrigerator was new and they could not resolve the issue after three tries I wanted them to consider another way to resolve the matter. Samsung decided they would refund my money, however it has been two weeks since I provided them with the information they requested in order to process the refund and I have yet to get a response to my e-mail inquiring about the status of the matter. I decided to call the Samsung refund and exchanges department and was placed on hold for 45 minutes.While I was on hold 6 PM rolled around and due to the fact that department closes at 6 PM a recorded message came on and said they could not take my call and that I should call back during regular business hours. We have many Samsung products in our household and, fortunately have never needed service on any of them, until the refrigerator. Now I have experienced the abysmal service from Samsung I will never recommend nor will I ever purchase another Samsung product! Samsung cares nothing about the customer as evidenced by the dismal service they provide. My recommendation is to boycott Samsung and buy products from companies that will service what they sell and respond to the customer in a timely and efficient manner!

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.