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Samsung - 5.0 Cu. Ft. High Efficiency Top Load Washer with Super Speed - White

Encuentre grandes ahorros en Washers Samsung en Appliances Helpers. ¡Descuentos en modelos de caja abierta y de piso disponibles en electrodomésticos de las principales marcas! Precios bajos. La lavadora de carga superior de Samsung, con una capacidad de 5,0 pies cúbicos, cuenta con la tecnología Super Speed, que le permite lavar una carga completa en sólo 36 minutos sin sacrificar el rendimiento de la limpieza. También está equipada con Active WaterJet -un grifo integrado que te permite pretratar la ropa manchada con sólo pulsar un botón- y un diseño de cubeta EZ Access que te permite llegar fácilmente al fondo de la cubeta de la lavadora, sin estiramientos.

Fabricante: Samsung

MODELO: WA50R5400AW/US

MSRP: $809.99

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Páginas de códigos de error relacionados:
Samsung Refrigerador Códigos de error, Samsung Distancia Códigos de error, Samsung Lavadora Códigos de error, Samsung Secadora Códigos de error, Samsung Microonda Códigos de error, Samsung Lavaplatos Códigos de error, Samsung Television Códigos de error,

Páginas de resolución de problemas relacionadas:
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Product Reviews:

We purchased this $3,000 refrigerator, 4 months later ice maker broke, it w
We purchased this $3,000 refrigerator, 4 months later ice maker broke, it was replaced. Over the last 2 years we had to have it repaired 8 times costing over $1200. It was deemed unrepairable by a certified Samsung tech and yet Samsung refuses to give any replacement or credit. Terrible product and customer service.
Published: March 14, 2019
Mary of Naples, FL
Source: consumeraffairs.com

Purchased a Samsung French door refrigerator 16 months ago. It was pricey b
Purchased a Samsung French door refrigerator 16 months ago. It was pricey but it was a smaller refrigerator that fit well in our kitchen, and based on reviews on Consumer Reports thought it was going to be great. First problem is the door handles. Any slight bump of a dish going in the fridge chips off the black paint leaving white marks. Then I started noticing water in the bottom of the bins. After 13 months, the refrigerator stopped cooling. Of course, the year warranty was up, so I was responsible for the cost. Called Samsung and they said I would hear from a repairperson within 48 hours. After 3 days I called them back and said I hadnt heard from anyone, so they gave me the name of the company to call myself (could have saved time doing that in the first place). Repairman couldnt come for 2 more days. When he did, he said I would have to defrost all the ice that had built up on the back wall of the fridge and that he would order a part. So... 5 more days without a refrigerator. New part works. Then last week, noticed the refrigerator getting warm again, and the freezer had ice crystals all over and the food was rock hard. Put in a thermometer and the fridge was 58 and the freezer was -10. Repairman back out. He was stumped, but called their Samsung expert. He asked if we used the ice maker (no... we have enough problems). Seems the light that says ice off needs to be on, or the freezer works extra hard to make ice (even though there is no water hooked up). Hope this helps someone. So, again we had to defrost the fridge. Its worked now for a week - not sure how long this will last. Samsung needs to admit there is a flaw in their refrigerators and give us some compensation.
Published: September 7, 2013
Paulette of St Charles, MO
Source: consumeraffairs.com

Samsung Electric Range - My complaint is when you use the self cleaning fea
Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.
Published: January 22, 2017
Gary of Chesterfield, VA
Source: consumeraffairs.com

Worked fine for the first 6 months then had a breakdown. My repairman had t
Worked fine for the first 6 months then had a breakdown. My repairman had to order the part, from the manufacturer. They were out of that part, then when it came in the part was the wrong one. Long story short we did not have a refrigerator for 5 weeks.
Published: August 28, 2020
Herbert of Saint Peters, MO
Source: consumeraffairs.com

We have had this fridge for less than 3 years, as early as 6 months from wh
We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.
Published: July 29, 2020
craig of London, ON
Source: consumeraffairs.com

We had the first one go out last year right before thanksgiving. Samsung se
We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.
Published: June 21, 2014
Woody of Draper, VA
Source: consumeraffairs.com

Purchased this refrigerator in 6/2011. In March of 2013, a problem started
Purchased this refrigerator in 6/2011. In March of 2013, a problem started with the water dripping into the vegetable bin & under it (one side only). Reported the problem to Samsung and an order for repair was submitted. There were two subsequent visits within a two month period by the same repairman but whatever adjustments and parts that he replaced, the problem has not been solved. I called Samsung and since I did not purchase the Extended Warranty, they would not pursue this any further. They did ask if I wanted to purchase the Warranty now. I refused. Since I have reviewed the issues of other consumers, I feel that Samsung should review and investigate this problem and repair or replace whatever is necessary to resolve this matter.
Published: January 24, 2014
Eileen of Brooklyn, NY
Source: consumeraffairs.com

Icemaker not working again. Every three weeks I have to manually defrost ic
Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.
Published: June 14, 2019
Heyward of Easley, SC
Source: consumeraffairs.com

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12
I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasnt provided one. On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.
Published: December 22, 2011
Lakshmi of Kolkata, OTHER
Source: consumeraffairs.com

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All
I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.
Published: February 21, 2016
Maria of London, ON
Source: consumeraffairs.com

I purchased this Samsung Bottom Freezer Refrigerator IN July 2018; had ice
I purchased this Samsung Bottom Freezer Refrigerator IN July 2018; had ice maker hook up by reputable plumbing service... Six months later started noticing in both veg compartments moisture build up & totally ruining my fresh fruit & vegetables. I have contacted Samsung online tech services and most recently and followed chat instructions and still the problem is not fixed; only worse? I have currently removed both veg baskets & leave a heavy towel to absorb moisture. This moisture/water compensation causes mold build up along the side of the two doors & top realm of freezer. Im a very disappointed & unhappy customer; I also have asthma condition & this mold is most unhealthy even for someone not compromised. I had previous refrigerator bottom freezer type & NEVER experienced any moisture in upper refrigerator.
Published: September 3, 2020
Barbara of Tucker, GA
Source: consumeraffairs.com

I have seen many people comment on the spot weld that holds the seal to the
I have seen many people comment on the spot weld that holds the seal to the waterwall dishwasher. The weld didnt even hold for 10 months before it broke. They sent someone out and they said we caused physical damage to the dishwasher. I have spent hours on the phone and they just mess with you by saying they will send a second opinion and then they wont actually do it. Very dishonest company! Bunch of scam artists. Dont buy Samsung products. They will break if they are dishwashers or explode if theyre phones and they wont take responsibility.
Published: June 21, 2018
Robert of Pleasanton, CA
Source: consumeraffairs.com

The freezer on my refrigerator went out 2 months ago. I purchased a warrant
The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.
Published: May 19, 2016
Janet of Smyrna, GA
Source: consumeraffairs.com

Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsu
Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsung refrigerator and its only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If thats what you hope for - AVOID SAMSUNG.Original Review: Ive had my refrigerator for less than a year. It is still under warranty and Samsung is dragging its feet on repairing. My one year warranty is up at the end of October. Theyre just coming up with all kind of excuses and no show repair people. Its already been two weeks. Probably will have to pay for what should have been a warranty repair myself. Stay away from Samsung. They dont back their products.
Published: September 2, 2019
Lita of Kissimmee, FL
Source: consumeraffairs.com

Im extremely satisfied and always get compliments on my Samsung refrigerato
Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.
Published: January 12, 2017
Donna of Garland, TX
Source: consumeraffairs.com

Do Not Buy Samsung - products and support are the worst. Bought an expensiv
Do Not Buy Samsung - products and support are the worst. Bought an expensive 4 door French door refrigerator. Ice formation happens frequently. Ice maker breaks frequently. Samsung refers to local support franchises which are worst. More than 1000 dollars of repair on a 3 year old product. With a spend each year. Samsung should be banned from selling refrigerators in the US.
Published: April 27, 2019
Sue of San Jose, CA
Source: consumeraffairs.com

Refrigerator quit and repair people had it running three times but it kept
Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.
Published: September 7, 2019
Ned of Charlotte, NC
Source: consumeraffairs.com

When you spend over $3,000.00 on a top of the line refrigerator, you have c
When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.
Published: February 16, 2016
Rob of Senoia, GA
Source: consumeraffairs.com

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung f
In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!
Published: August 9, 2017
Sarah of Mt. Juliet, TN
Source: consumeraffairs.com

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width
Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.
Published: November 18, 2014
annamarie of London, ON
Source: consumeraffairs.com

I bought my Samsung Microwave on Christmas Eve when my other one stopped in
I bought my Samsung Microwave on Christmas Eve when my other one stopped in the middle of food prep for the big day, so living in a rural area I went to the only appliance shop in town and picked up this beauty, probably paid more than I normally would have but have no regrets and would buy another Samsung microwave in a heartbeat!!
Published: July 3, 2019
LISA of Laidley, Other
Source: consumeraffairs.com

So, I purchase my house in May with all new appliances. I notice from the g
So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!
Published: July 8, 2020
Mona of Oxford, GA
Source: consumeraffairs.com

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its install
We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.
Published: February 23, 2016
ROGER of Toledo, OH
Source: consumeraffairs.com

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the
We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!
Published: October 1, 2020
Virginia of Olive Branch, MS
Source: consumeraffairs.com

Purchased appliance in November of 2017 but did not receive it until Decemb
Purchased appliance in November of 2017 but did not receive it until December or January. It is now September 14 and I have had the original and 2 replacement ice makers. Now it is frozen again. So now I am going to be getting ice maker number 4. I believe the refrigerator is defective and that is why the ice maker is failing. I want a replacement refrigerator.
Published: September 15, 2018
Dana of Lewisville, TX
Source: consumeraffairs.com

Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries th
Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries this garbage, they are going to ruin their own reputation with this crap in their stores. Samsung creates crap appliances, crap. We have had a repairman out to fix the fan. He spent hours defrosting it, did nothing in the end, and charged over $200. The fan is already a few weeks later buzzing so loudly and is frozen up, again. (Told that this is pretty typical)After emailing the repairman multiple times, calling and getting a voicemail that is just random talking and not an actual voicemail message, the voicemail was full. We called Samsung directly after this experience and they advised we get in contact with the repairman to resolve the problem. THANKS. We are out of warranty of course, so they do nothing. Absolutely nothing. We accelerated to the manager or whatever who was a woman in a call center out of the Dominican Republic. She had no advice other than to call another repairman. I will never buy Samsung anything ever again, I will not say good things about them, and I will tell anyone and everyone I know to never ever buy Samsung appliances. NEVER.Original Review: I am so displeased with EVERY Samsung appliances we purchased. The fridge being the absolute worst, it’s been just barely a year and we already have a fan blown, not creating ice and who knows what that loud buzzing was that has quit working. They look great but they are not worth the price paid. Don’t bother, get the brands who know what they are doing.
Published: December 3, 2018
Bree of Canada
Source: consumeraffairs.com

I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the uni
I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the unit broke - would not drain and then the circuit board fried. Initially, Samsung said they would issue a warranty allowance (even though it was 2 months beyond the warranty date) and would arrange for service or provide a new unit. After 5 days, during which they failed to find a technician, they decided they would not provide any help or compensation - I was out of luck. What kind of company is this that they sell people a product costing hundreds of dollars, it breaks after a year and thats it?! Every service person I have spoken to has remarked that Samsung DWs are extremely poorly made and designed and the advice I got was to not fix it and go buy a Bosch instead. Between multiple service calls at my request and the new unit, Im out well over $1000. I hope somebody organizes a class action lawsuit.
Published: August 30, 2018
Christina of Ridgefield, CT
Source: consumeraffairs.com

About six years ago we bought a Samsung refrigerator. At first we were quit
About six years ago we bought a Samsung refrigerator. At first we were quite pleased. But that was short lived. After having the refrigerator for three years we noticed water accumulating in the bottom of the refrigerator. We soaked it up only to notice ice building up from the back. We broke the ice loose and cleaned it up to notice that the water and ice returned within a few weeks. The repairman replaced a few parts and told us that all Samsung are known for many problems ranging from electrical to mechanical such as the computer board, icemaker, and cooling units.After he left, I noticed that the shelves were sagging. The shelves no longer catch in their proper slots. I thought that perhaps the repairman didnt reinstall the parts correctly, but through my own inspection noticed no discrepancy. The refrigerator sides are simply bowing out causing the shelves to shift and sag. Recently, the water dispenser has stopped working, the food at the bottom of the refrigerator is freezing, and at this point I see no further reason to call for repair. Weve had the refrigerator for about six years and it is junk. Samsung has brought credence to the phrase They dont build them like they used to. What happened to the 20-year appliance?
Published: January 14, 2015
Michael of Crystal, MN
Source: consumeraffairs.com

I got the SE error on my less than one year old microwave. I called Samsung
I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.
Published: December 14, 2018
Ali of Concord, CA
Source: consumeraffairs.com

I bought my Samsung refrigerator from Lowes and bought the extended warrant
I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.
Published: June 15, 2013
Donna of Coppell, TX
Source: consumeraffairs.com

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.0
I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!
Published: August 24, 2015
mark of Barnhart, MO
Source: consumeraffairs.com

Bought this dishwasher to replace the original one that we bought (16yrs ol
Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam
Published: March 30, 2020
Pam of Ooltewah, TN
Source: consumeraffairs.com

Refrigerator is very poorly made. Freezes up and back all the time water an
Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.
Published: May 6, 2018
Alan of Littlestown, PA
Source: consumeraffairs.com

We bought a Samsung French door refrigerator two years ago. Our ice maker h
We bought a Samsung French door refrigerator two years ago. Our ice maker has gone out and we need another one. Upon looking on the parts on the Samsung website it says It is NOT available. Really? How do they think the people are suppose to fix the ice maker? The last refrigerator we had the ice maker went out in a year. We called the Co. and they said It COULDNT be fixed. What do they think we are suppose to do? Keep buying refrigerator? The next one I buy will NOT have an ice maker in the door.
Published: August 11, 2017
Sherry of Dowagiac, MI
Source: consumeraffairs.com

Today during the self cycle our Samsung caught on fire. It was only 30 minu
Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.
Published: July 6, 2015
Denise of Fenton, MO
Source: consumeraffairs.com

Bought a French door with middle divided door model 3 months ago. It stoppe
Bought a French door with middle divided door model 3 months ago. It stopped freezing and cooling but digital display indicated temp ok. After discovering food in freezer thawed and no ice, had to discard contents. Samsung sent repair man and he replaced parts and left. It was not fixed. Called back for second visit for repair and did not have needed parts. Came back 3rd time and replaced motherboard on January 20th. 3 weeks later, same problem. Discard food, called Samsung and insisted on replacement and was told technician would come out and deem it unrepairable. I agreed but said will not allow another repair. Tech came out with more parts to fix it. I refused repair, just asked him to determine that the same issue had occurred. That was yesterday. Today on multiple calls with Samsung customer support and was told it would have to be fixed again, refused to replace this obviously defective unit. I am looking for a solution, but dont think it will come from Samsung. Contacted Lowes where I purchased it and was told it would have to go through manufacturer (Samsung). what ever happened to backing up your products? Never, ever will I buy ANY SAMSUNG product again. We are out over $2000 for the refrigerator, approx. $500 in groceries, and several hours of lost wages. Sears... Here I come. Kenmore seems to be the way to go. Lesson learned. Buyer beware!
Published: February 20, 2015
Connie of Wilson, AR
Source: consumeraffairs.com

I bought this refrigerator because of the high tech features. For weeks I t
I bought this refrigerator because of the high tech features. For weeks I tried to sync my calendar from my phone to the refrigerator screen with no success. I admit I am not that savvy on tech, but I had two people who are and they gave up. I had the box for less than a year. The lock on the water/ice control comes on and you have to go through the screen to find the lock and unlock it. For the second time, the dispenser will not toggle from ice to water. The entire part was replace less than a month ago and I am having the same problem. I love the idea of high tech and the integration but clearly, if you cant get a Samsung phone to sync with the Samsung refrigerator there is a problem. This was NOT a cheap unit so I am frustrated to pay so much and have nothing but problems. The customer service is terrible. They always tell you to reboot the computer or turn off the refrigerator and refresh it by plugging it back in after a minute. Easier said than done. The refrigerator is in a cabinet and I have to roll it out and squeeze in to unplug it and plug it in again. I had a Kenmore for 15 years and never had to unplug it and plug it back in to get it to work. I am very dissatisfied with this appliance.
Published: September 6, 2020
Daniel of San Bernardino, CA
Source: consumeraffairs.com

Bought a very expensive Samsung refrigerator, and it broke down at 5 year a
Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - Ive heard this from several people, Ill never buy another Samsung product ever again!!!
Published: May 25, 2015
mark of Houston, TX
Source: consumeraffairs.com

I have read other reviews and I am horrified to find that we are not alone
I have read other reviews and I am horrified to find that we are not alone in our experience. But what is even worse is that we bought our Samsung Range in late 2010 not because our 30 year old oven didnt work, but because I wanted a new sleek glass top. In Dec 2011, we also experienced the sizzling sound immediately followed by a loud POP and then black smoke and flames coming from behind the controls. After going the rounds with Samsung customer service etc, we finally got someone out to replace the motherboard at the cost of a service call for us because even though it had been just over a year, our product was out of warranty because it was manufactured 3 years prior to our purchase! Whatever!Then, to make matters worse, while baking a cake today (nearly 6 years later), DEJA VU!! It happened again. Exactly the same as the first time. So here I did waiting for a return phone call because I told Samsung I wanted them to get their dangerous piece of crap out of my house before it killed my family, of which Im certain its capable of doing. I will NEVER buy another Samsung appliance and not only will I not recommend them, Ill also try to convince anyone thats thinking of getting one, not to!
Published: January 19, 2018
Carmin of Walnut Cove, NC
Source: consumeraffairs.com

I wouldnt recommend this refrigerator. After only two months, the water lin
I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.
Published: April 2, 2013
Lisa of Vienna, VA
Source: consumeraffairs.com

The fridge never really worked well to begin with. It kept freezing the egg
The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.
Published: December 28, 2018
Katya of Yorktown, VA
Source: consumeraffairs.com

I completely outfitted my kitchen with new, stainless (I thought!) top of t
I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldnt miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a courtesy Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I cant replace it for that amount. I also have gas convection range ($1500), the broiler doesnt work. The flames on one burner are HUGE (they licked around pan and caught dinner on fire!) And oven got so hot it MELTED the knobs - apparently they are not metal as they appear but a metal look skin that melts with heat and is also chipping off. Replacement of knobs = $150 only to have it happen again... Additionally my french door Refrigerator ($2800) with two drawers makes a super loud squealing noise. After discussing with a friend, found out she had the same problem with her Samsung appliances. DO NOT BUY!!! NO CUSTOMER SUPPORT or concern for satisfaction. My products are only 16 months old.
Published: July 3, 2014
je of Cary , NC
Source: consumeraffairs.com

I feel very good about my microwave. It works very well, always get our foo
I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.
Published: January 17, 2017
Jessica of Mount Sterling, KY
Source: consumeraffairs.com

Spent $2,000 on rf263 beae sr. Excessive water collecting in chute and drai
Spent $2,000 on rf263 beae sr. Excessive water collecting in chute and draining out of and sometimes into fridge. Repairman came and replaced dispenser door, didnt correct problem, then ice maker didnt work, approx 11 months old. Icemaker replaced, broke 3 months later, no longer under warranty. Didnt get anywhere with Samsung. Have been manually making ice for my $2,000 refrigerator for over a year. Bought a replacement ice maker. Doesnt work. I personally will never buy another Samsung product. I wish someone would start another class action suit. This is ridiculous. I replaced an 18 year old fridge that, yes, was out of style but never had any problems.
Published: December 25, 2014
M. C. of Midlothian, VA
Source: consumeraffairs.com

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filte
Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.
Published: January 23, 2017
philip of Levittown, PA
Source: consumeraffairs.com

We built a new retirement home and decided to buy all new appliances. We fi
We built a new retirement home and decided to buy all new appliances. We figured we wouldnt ever need to replace them. French door refrigerator RF263BEAESR has been a nightmare. It has been serviced at least 5 times and still doesnt work right. We have to buy ice. I will never buy any Samsung appliance again. We got the appliance in 2014 around November. December was the first service call. I called and complained several times to Samsung and Metro Appliances where we purchased the item. Beings the warranty has expired I will buy ice from now on. I have spent enough money on repairs. I should have bought a good refrigerator. Never again...
Published: December 29, 2016
Peggy of Hindsville, AR
Source: consumeraffairs.com

If you are like me and really like Samsung televisions, dont be foolish and
If you are like me and really like Samsung televisions, dont be foolish and expect the same quality from their kitchen appliances. I purchased an electric range and it is so lacking in every respect. Foremost, the oven burns so hot, every dish burns on the bottom and ALL BAKING is ruined. Its hot temperatures do not correlate to those of the recipes forcing you to remove it ten minutes before the suggested recipe temperature. Even then, the result is a dry brownie or cake... In other words, it overlooks everything. After calling Samsung they threatened me with the fact that if a man comes here and finds it is not a technical problem of the stove, I will be charged. So much for their guarantee and quality. DONT BUY SAMSUNG KITCHEN APPLIANCES. BUY AMERICAN PRODUCTS... They at least know how to bake a brownie like my former stove by Frigidaire. Should have stuck with them. Also the top is horrendous to clean and its hard to read the setting pads.
Published: August 1, 2016
Ann of Edgewater, FL
Source: consumeraffairs.com

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features
Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!
Published: September 29, 2014
James of Northborough, MA
Source: consumeraffairs.com

We purchased Stainless steel kitchen appliances in 2016 and have nothing bu
We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.
Published: August 8, 2019
Dawn of New Castle, DE
Source: consumeraffairs.com

Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year
Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year the refrigerator quit, the repairman said the entire back was frozen. We surmised it was due to the ice maker being housed in the refrigerator (not the freezer), we defrosted it and I quit using the ice maker and turned it off. We use a countertop ice maker now. But lo and behold, it has done it again. This time I contacted Samsung who referred me to an authorized Repair person who ordered the parts to repair the refrigerator. It’s been a month now and I AM STILL WAITING!!!
Published: June 24, 2020
Rebecca of Imperial, MO
Source: consumeraffairs.com

Purchased a fridge in August and the door has a chime that goes off all day
Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.
Published: November 15, 2015
Sandra of Kissimmee, FL
Source: consumeraffairs.com

Less than two years ago we purchased a package which included a refrigerato
Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.
Published: November 8, 2020
Josh of Asbury Park, NJ
Source: consumeraffairs.com

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf
I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.
Published: May 28, 2013
Jose of Tres Cantos, OTHER
Source: consumeraffairs.com

My Samsung refrigerator was out of order. I booked complaint no.** at their
My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.
Published: May 31, 2015
Praveen of New Delhi, Other
Source: consumeraffairs.com

I bought a Samsung microwave (next to top of the line) and within a year it
I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call. It will be 2 years in July since we purchased this top of the line Samsung microwave and this one is not working. I detected a burning wire smell this morning in my kitchen and could not figure out where it was coming from till I opened my microwave to heat my tea and the light did not come on and the control panel was not lit. Thats when I realized that the burning wire smell was coming from the microwave. Really? Two Samsung microwaves within 3 years. I have sent Samsung an email asking for some kind of financial reimbursement to purchase another microwave because I will never purchase another Samsung microwave. I doubt that a reimbursement is going to happen. But I will keep all of you in the loop.
Published: June 14, 2014
Kathy of Murrysville, PA
Source: consumeraffairs.com

Our $2323.95 Samsung refrigerator (RFG297HD) was purchased less than 3 year
Our $2323.95 Samsung refrigerator (RFG297HD) was purchased less than 3 years ago. We were under the impression (albeit falsely so) that Samsung products were superior in quality, and that this company stood behind the integrity of its products. NOT!!! We have already had to replace the ice maker and the freezer fan assembly. After speaking to three different phone operators (all of which represented a series of going-through-the-proverbial-policy-motions), I finally was put into the ECR department in hopes of speaking to someone, who had not already been thoroughly programmed into the mechanical answers representing Samsung androidism. Suffice it to say, I hit wall, after wall, after wall after Wall. The only so-to-speak courtesy I was offered was to spend some additional money to buy into another year of protection. Really? I am sorry, but when I spend this kind of money for a product, I expect quality performance for a little longer than two years before it start breaking down, leading me to dig into my pocketbook again. Moreover, to spend additional money for extended warranties on products (i.e. Samsung products) highly suggests that Samsung does not want to be held responsible for its own technical errors or designed failures.
Published: July 17, 2014
Mikki of Pomona, CA
Source: consumeraffairs.com

Purchased a Samsung refrigerator RF220NCTASR/AA September 2016 In January.
Purchased a Samsung refrigerator RF220NCTASR/AA September 2016 In January. I experienced food poisoning and food spoilage. I bought a thermometer to check temperature and it was hovering at 42 degrees even when turned up all the way! There is no way to know how long this was going on!! Service response was terrible and I was forced to wait almost two weeks for a tech to come out and slap in a new assembly cover on Feb 1st. The next day the problem was worse. The temperature would go from 32-42 degrees in as little as 30 minutes. I still have not been able to use the refrigerator as it is unsafe and they will not come back out to service until Feb 6th. Meanwhile, I have called corporate demanding a new fridge from Samsung, hhgregg and have file complaints with the BBB, local TV stations, and newspaper.
Published: February 4, 2017
Elizabeth of Charlotte, NC
Source: consumeraffairs.com

Refrigerator started having problems 6 months after purchase. Water dispens
Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.
Published: January 28, 2019
Marcia of Wendell, NC
Source: consumeraffairs.com

After 3 years, Samsung French Door Refrigerator freezing food on all shelve
After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.
Published: August 7, 2014
w of San Anselmo, CA
Source: consumeraffairs.com

Samsung was and still is Shelly known defective refrigerator. I paid 2500 f
Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.
Published: January 27, 2022
Kelley of Pahrump, NV
Source: consumeraffairs.com

Broke down not even 2 years. Had to replace the pump. I researched and ther
Broke down not even 2 years. Had to replace the pump. I researched and there are many complaints for the same reason. Spent a lot of money to replace parts. I would never again purchase Samsung appliances. Same problem with my Samsung stove.
Published: February 13, 2021
Rosie of Dracut, MA
Source: consumeraffairs.com

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove an
I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.
Published: June 17, 2020
Kent of Punta Gorda, FL
Source: consumeraffairs.com

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. Wh
Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.
Published: December 14, 2014
Sharon of Motueka, Other
Source: consumeraffairs.com

We thought that Samsung would be a reputable manufacturer when we decided t
We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.
Published: June 24, 2016
pamela of Thunder Bay, ON
Source: consumeraffairs.com

I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I
I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I have the same problems as all the other poor unfortunate buyers of this product. The defrost cycle does not work, the ice builds up in the back panel hits the fan and makes a terrible noise. Must be defrosted once a month. Samsung will not admit to the problem. There should be a class action suit. I wish I would have seen this website before I bought or started to repair this product. I need to face the fact that this refrigerator needs to go out to my back lot and used for target practice with my 454 Casull. Never will I ever buy another Samsung product.
Published: July 9, 2015
Adrian of Sparks, NV
Source: consumeraffairs.com

How can we all have the same terrible experience and nothings done about it
How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.
Published: October 31, 2016
Jason of Allentown, PA
Source: consumeraffairs.com

I bought all new Samsung appliances about 2 years ago and have had nothing
I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.
Published: October 8, 2016
Richard of Trussville, AL
Source: consumeraffairs.com

Purchased a Samsung Microwave from Lowes in December and by May it started
Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.
Published: June 24, 2014
ursula of Houston, TX
Source: consumeraffairs.com

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delive
On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I cant imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step. I called Samsung and they said they would not replace the microwave that their technicians would be capable to fixing it. It is now supposedly fixed, however, I am not confident enough to leave it plugged in when I am not here. I unplug it when I am leaving the house. I feel Samsung should have replaced this unit as it was only 3 months old when it malfunctioned. I am seriously considering buying another brand microwave and replacing the Samsung one so that I feel safe.
Published: June 2, 2020
Sharon of Universal City, TX
Source: consumeraffairs.com

I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600
I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didnt purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food Ive lost to get a second opinion from their tech. Their customer service and their product stink. I wouldnt ever tell anyone to buy Samsung and they are not customer service oriented.
Published: December 23, 2011
Sandra of Fletcher, NC
Source: consumeraffairs.com

Broke down less than two years old. It’s defective and company knows it.
Broke down less than two years old. It’s defective and company knows it. Refrigerator doesn’t keep safe temperature. Back panel freezes up and fan cannot turn. There are numerous complaints about this refrigerator all over Facebook. Costs thousands of dollars and stops working.
Published: August 26, 2020
Barbara of Gouldsboro, PA
Source: consumeraffairs.com

I really enjoyed my Samsung except I do believe that part of my issue is it
I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.
Published: April 30, 2018
Patricia of Cumming, GA
Source: consumeraffairs.com

On March 10, 2012, we purchased a French door black counter depth refrigera
On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.The government should be forcing a class action lawsuit for a product they know is bad and still selling them every day. The worst thing is, they dont seem to have a fix - to me, that is lemon law. The government should step in and force a recall or stop the import!!
Published: June 30, 2013
Robert of Trenton, NJ
Source: consumeraffairs.com

In 2010 our old dishwasher refused its duty after nearly 10 years of work.
In 2010 our old dishwasher refused its duty after nearly 10 years of work. It was an AEG/Whirlpool and it made his work properly. So my wife and I decided to buy a new one. At last we gave the Samsung DW-SG720T a try and expected the same performance. First both of us discovered that nearly every dish was not clean at all. We changed the program to the hottest possible cleaning, but the machine did not meet the minimum requirements for cleaning knifes that are simply covered with peanut butter. This night (!) the machines front door stood open, after cleaning and after nearly 5 (five) hours ending the cleaning program without errors, the machine started to turn on the pump and made a signal while showing OE. My wife and I woke up, got downstairs in the kitchen and I had to turn off the fuse to stop it - it has been 1:20 am in the morning. Thanks a lot, Samsung! OE means overflow error but in fact there is no water in the machine after draining. I am angry about this piece of **. My recommendation is: Samsung? Hands off! I am interested in what the support is trying to tell me. Next time: AEG/Whirlpool, which is the same here in Germany.
Published: November 16, 2013
Klaus of Recklinghausen, OTHER
Source: consumeraffairs.com

We purchased this refrigerator from Lowes in April 2013. In December 2013,
We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!
Published: June 8, 2015
Jeff of Pittsburgh, PA
Source: consumeraffairs.com

When opening the freezer, the handle popped off. Upon inspection, the brack
When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.
Published: July 4, 2018
Robert of Kissimmee, FL
Source: consumeraffairs.com

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the
THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.
Published: December 31, 2019
Leveitta of Conyers, GA
Source: consumeraffairs.com

Warning! Do not waste your money purchasing this colossal pile of garbage (
Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.
Published: January 21, 2018
Renee of Portland, OR
Source: consumeraffairs.com

I had bought Samsung fridge freezer side by side and bought quite early as
I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.
Published: January 14, 2016
Bhups of London, Other
Source: consumeraffairs.com

My wife bought her new Samsung refrigerator from Lowes in East Peoria Illin
My wife bought her new Samsung refrigerator from Lowes in East Peoria Illinois, (bought 1/3/14 delivered the week of the 13th same month). She was very pleased with them and their delivery personal, very professional. What I can not stand is the very loud banging noise that comes from time to time from this unit. The unit is just over 30 days old and I finally got her to call about this loud noise that continues to come from the unit. From what I could tell from her conversation is, that its suppose to be normal, and if someone does come out well have to pay a service call. I have never heard of having to pay for a service call on anything that is only 30 plus days old. They convinced her to wait awhile since everything else seems to be ok since it is under warranty. At least she agreed with me to contact the sales person she bought it off of to get there thoughts. Unfortunately, they just happened to be off today. But after reading all these reviews, I dont feel to good about our chances.The one thing I can say is this, if the unit turns out to last for 20+ years like our Whirlpools did, I still would not recommend this product. I just can not stand the loud noises it continually makes, heck its so loud! Its made me jump on more than one occasion. I included no photos because my problem is with all the noise.
Published: February 21, 2014
Phillip of Pekin, IL
Source: consumeraffairs.com

Like others that have reviewed, the ice maker is virtually non-functional o
Like others that have reviewed, the ice maker is virtually non-functional on a weekly basis with continued ice build up and damming. Loud grinding noises, slushy ice. You name it and there is a problem. Very disheartening that Samsung is aware of this issue as the internet brought up numerous references including a pending class action lawsuit. Samsung’s failure to step up and be a responsible corporate entity by paying for a long term repair or recalling what they know to be a defective product will be forever engrained in my memory. I have officially removed any of their product lines for my household future purchases and will be certain to advise others on their lack of concern. Funny I did the same with Montgomery Wards and HH Gregg years ago and look where they are now. Out of business! I hope this review helps others from making a very costly mistake on their appliance purchase.
Published: August 30, 2018
Jennifer of Woodbine, MD
Source: consumeraffairs.com

Purchased this oven Jan 2019. Six months later the oven top literally melte
Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said its physical damage (duh) and its not covered, seriously they want 600 dollars to fix it, yeah right.
Published: October 5, 2019
michael of Levittown, NY
Source: consumeraffairs.com

I have Samsung stove and oven. Its more than 3 years old and its working in
I have Samsung stove and oven. Its more than 3 years old and its working in good condition. No any issue with Samsung product. I am very happy with this product and easy to use. Maybe no need to change for long time.
Published: February 1, 2021
Inderjeet of Brampton, ON
Source: consumeraffairs.com

From the day it was installed about a year ago, it leaks badly under the do
From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?
Published: February 14, 2015
matt of Whitehall , MI
Source: consumeraffairs.com

This an update on my trouble getting my Samsung refrigerator fixed. Its bee
This an update on my trouble getting my Samsung refrigerator fixed. Its been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didnt work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180. The repair people and Lowes advised that the repair people write a letter stating the problems and what they have had to do and cost of fixing this problem and submit to Samsung for a possible credit for a new one. Fortunately we have the beer and watermelon refrigerator in the garage, which ironically is the one we replace with the high tech Samsung. I only wish I could sue them for forcing me to live with an unhappy wife for this long.
Published: July 20, 2013
Hollis of Red Oak, TX
Source: consumeraffairs.com

So we purchased our Samsung oven in Dec. of 2016 and did not have it delive
So we purchased our Samsung oven in Dec. of 2016 and did not have it delivered due to construction until May 31st 2017 and not installed until June, (was told by Best Buy salesman that warranty did not start until the delivery date, which was a lie) so two days ago when going to cook something for lunch the oven would not heat. Nothing. Nada!!! It hasnt been hooked up a year yet. Called Samsung and no help. Nothing. We are stuck having to pay to have it repaired or try to do it ourselves. Bought over 2000 dollars worth of Samsung appliances that day and no help from Best Buy or Samsung whatsoever. So mad!!! How can a stove go out that fast? Its not even used daily. Never again and I will tell everyone I know not to buy Samsung appliances. Just waiting for the Fridge to go next!!!
Published: May 21, 2018
Lisa of Bay City, MI
Source: consumeraffairs.com

I purchased the side by side fridge. After 10 days, when I opened the door
I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.
Published: May 24, 2013
Kathy of Media, PA
Source: consumeraffairs.com

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certifi
I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.
Published: November 21, 2015
Razan of Hawthorne, NJ
Source: consumeraffairs.com

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few y
I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt. After 10 days time and 3 weeks without a refrigerator, the repair company was able to order the parts from Samsung. The only problem was, Samsung was having technical difficulties and couldnt send out the parts for the refrigerator. We waited another 2 weeks to get the refrigerator parts from Samsung. Once the parts came in, the repair company came out and fixed all the inner parts of the refrigerator. Two weeks later, the entire machine is not working again. There is water on the floor. The entire machine is up to 70 degrees. The repair company is coming back again to see if they can see what is going on this time. I called Samsung. I explained what has been going on and that this machine is so new. They said it isnt under the 1 year warranty and that all repairs are my responsibility. Their customer service was appalling. Clearly, this model, as it has been noted in a class action lawsuit in New Jersey, is a lemon. The coiling system was bad from their creation. Samsung, which makes billions of dollars a year, cannot comprehend the problems caused to consumers who buy a lemon refrigerator and are not willing to accept the consequences to producing a less than quality product. I sit here with a broken fridge once again, no help from Samsung and spoiled food. I wont be purchasing any Samsung products forever! Do not purchase a Samsung refrigerator. No matter what you read on any website. They are NOT quality refrigerators and youll end up like me sitting in your kitchen with spoiled food for the 5th time! My apologies, but I had higher hopes for Samsung.
Published: June 9, 2013
Kim of Attleboro Falls, MA
Source: consumeraffairs.com

Our brand new refrigerator broke so we called, it took them a week to come,
Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.
Published: July 13, 2017
Christina of Spring Branch, TX
Source: consumeraffairs.com

Samsung Microwave Model #SMH2117S, Serial # J65B7WOD602622A - I dont have a
Samsung Microwave Model #SMH2117S, Serial # J65B7WOD602622A - I dont have an Order Number or Receipt because this was a gift. This over the stove model was purchased on 2014, a Mothers Day Gift from my kids to me. I am retired and on a budget so they surprised me with the stove and microwave. I was able to select the items in the store, Conns, and I decided to go with Samsung, believing it would be the best buy. Well, I was wrong. Samsung microwave went dead on me last week, June 2016. I woke up at 5am to crackling sounds looming out in the quiet of the morning. I had heard the sound before but not as loud as this time. I stood around the kitchen dining area where I had followed the sound and waiting to hear it and again I heard the crackle and then it stopped. I was unsure and couldnt pinpoint it, so I went back to bed.The next day I discovered my microwave was dead, all lights off. I could smell a burnt odor as I opened the door. Came to realize that was the crackling sound. I thank God that it didnt start a fire. I contacted Samsung and of course, the microwave is out of warranty and after much of almost begging on my part, they offered to pay for the parts. The service is $80 for trip and diagnosis and $80 for labor, so Im stuck. A brand new microwave and still have to pay out of pocket for a defective appliance that now Im not sure if I can trust to run even after a repair if it can be repaired. What a disappointment. The microwave I had before was almost 18 years old and was still working properly. I just wanted new appliances. I wish Samsung would stand behind their product and make it right. There are too many dissatisfied customers.
Published: June 15, 2016
Irene of San Antonio, TX
Source: consumeraffairs.com

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece o
Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???
Published: September 24, 2015
Keri of Chandler, AZ
Source: consumeraffairs.com

We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we
We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we are overall very pleased with it. However whenever we do a self clean following the manual instructions to a ‘T’, the bottom ignitor fails afterwards and I can no longer bake or roast. This has happened three times and we have had to replace the bottom igniter 3 times. Fortunately we have a gas technician friend who can replace the igniter for us. It’s costs us $80 a pop but would have cost $300 each time if we’d paid for a Samsung technician. I have sent an email with product serial number, etc. and photo of burnt out igniter and had an instant reply from customer service asking for more information. The strange thing is, when I try and reply to the email or try to send another email to Samsung, the emails are immediately blocked. I ended up doing an online chat with a service technician who informed me I had to pay a $5 refundable charge with all my credit card information in order to receive a reply (answering questions they had asked me for!!!). Total run around and obviously a deliberate action by Samsung in order to avoid dealing with a known fault with this particular gas range. One disgusted Customer.
Published: February 28, 2019
Christina of North Vancouver, BC
Source: consumeraffairs.com

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. T
The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it. Then, the freezer fan is squealing. He was able to grease that out as well. Now, the freezer was freezing up again. Its something about the defroster cycle not working. I had to get a new motherboard. Also, the ice maker stopped working, and I had to replace the ice-making unit. This is a bad product. I checked the class action lawsuit, and my model is not covered. But I think that anyone who has been having these many problems, and there are so many people out there, we should also be included.
Published: May 21, 2012
Maria of Canton, MS
Source: consumeraffairs.com

We have owned our $2000 refrigerator for just about 2 years when the mother
We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.
Published: October 19, 2014
Jana of Ewa Beach, HI
Source: consumeraffairs.com

After 13 months and 1 month after the warranty expired. I called Samsung Ap
After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!
Published: August 11, 2017
Frank of North Vancouver, BC
Source: consumeraffairs.com

We purchased a new refrigerator for thousands of dollars, only to get it ho
We purchased a new refrigerator for thousands of dollars, only to get it home and the cooler doesnt cool. The freezer, ice maker, and water work but the cooler doesnt. I called them and they sent out a repairman and he didnt fix it. Called back and they said he would come again but he never did. Samsung wont find anyone else. 2 weeks Ive been trying to get this fixed.
Published: March 25, 2016
Amy of Lathrop, CA
Source: consumeraffairs.com

I have to defrost this refrigerator every month. Had it serviced twice now,
I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!
Published: January 21, 2015
Michael of Memphis, TN
Source: consumeraffairs.com

I just bought a Samsung French door refrigerator rf263beaesg and waited 2 h
I just bought a Samsung French door refrigerator rf263beaesg and waited 2 hours for the unit to get cold. The inside temperature has not changed one degree! I called the company I bought it from. No help. The lady answered the phone gave me the number to Samsung. They offered no help except to say I have to wait 24 hours. I wished they would have told me that before my old fridge was towed out! Meanwhile Ive bought cheaper refrigerators and they were cold in less than an hour. $1400.00 fridge, 24 hours. Go figure. Technology failed in this case! So is that how its an energy saver by not working?
Published: June 28, 2017
Tracy of Las Vegas, NV
Source: consumeraffairs.com

I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago
I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago. Just before the warranty ran out, I contacted Samsung service for a repair. The evaporator coils were over icing and the drain failed causing water to run into and under the chiller drawer. This is the 3 door model with the freezer in the bottom. Request for service initiated on 9/28/2015 and this is 10/9/2015 with no service scheduled. Multiple telephone calls to Samsung service and to Home Depot. Warranty expired on 10/4/2015. All is documented.
Published: October 9, 2015
Lawrence of Thomaston, GA
Source: consumeraffairs.com

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