I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

We moved into our new house less than 4 years ago. All our appliances were brand new from Viking. We had issues from the very beginning with a dishwasher that did not work, range and now the freezer and refrigerator broke. My husband called for service earlier this week but nobody could come until Wednesday next week. Tonight we had to throw out everything from the freezer and refrigerator. I regret that we bought these expensive Viking appliances. I don’t recommend the Viking products due to high price, poor quality and service.

We have always looked at Viking when shopping around. The quality of their refrigerator is good. Nowadays, I hear some noise coming from the freezer sometimes but overall it looks sleek and elegant.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

I love my Viking refrigerator. It’s a good refrigerator - food stays fresh for longer. I bought it through Pacific Sales and they wanted to drop the unit off and just leave. They didn’t know how to install it. I reached out to Viking and got a hold of one of the installers there. And he was fantastic. He followed up and made sure things were taken care of. It was a long process but we got there. Their services were great.

I walked into the store looking for a Sunshine or Vikings traditional gas range. Ive heard of Viking but I didnt know about their products. Their sales reps were not really educated. They showed me the Viking range and were not too technical about it. But when I saw the Viking, I said Wow. Its like a restaurant style range and I loved the way it looked as well as the capacity inside. So, I got it. Its also marked up at a reasonable price and so far, I had a good experience using it at home. I love how it heats up everything so fast and the knobs are good to work with. But I get confused once I use the conventional or the bake. I dont know what the difference is or how it works. Im not chef type person and Ive been Googling that to try to figure out whats the difference between that and the regular bake. The grills are heavy duty, too, which is good. We got to be careful when we take them off and clean them so we dont hit the actual stove with them. My wife cleans them daily and she scratched the front on top of it on the shiny part. It was stainless steel and she said it was heavy so she dropped it.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

It looks like a solid and quality refrigerator. But weve had some issues in terms of not cooling consistently. Some areas are too cold and other areas are not that cold. Finding service has not been easy. Theres a list of certified vendors, but its not as easy. Its not like you call some of the other more regular appliances, like you call up Home Depot and then somebody comes and fixes it. It would be helpful if Vikings can make it a little bit clearer and more easy to find and get a service to do it.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who dont care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that. The dealer has been absolutely awesome on service and responsiveness and their staff has come out and dealt with every single problem I’ve had. However, I bought an eight-burner gas range through Pacific Kitchen & Home and I would not purchase through them again. When the range was delivered, the door needed adjustment and it’s been a nightmare to get somebody to come out through Pacific Kitchen to service it. I had to reach out to Viking directly to get any kind of service and they’re coming out this week as well. Hopefully, once everything is all in good working order, it’ll be well worth it. I also have a Viking dishwasher, which is fabulous and Im very happy with it.

We had dinner with my sister and brother-in-law who have a Viking range. I got to cook on the range and I liked it. We saw an ad for the closeout on the stove at a local appliance dealer. We got the last Viking appliance that they had there. The range was sold to me at $1000 on the list. It’s a great cooking appliance and I love the heat control on it.

It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range. I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon. Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience. The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.

The range is large and stainless steel. And it feels like it has high build quality. I coordinated a fix on a gas leak through email. Viking had to send the repair guys out a few times to figure out the leak. They were attentive and followed up.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

I bought the new house with a Viking range in it. Before I moved here, I lived in an apartment and I had a very old stove. And, this one’s a lot better. I use the ranges oven every day to broil. It has two types of convection broil, and since Ive read the instructions carefully, I can choose one another.

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. Weve had issues with each of the Viking appliances, but weve had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesnt cook properly unless I leave the door completely open to keep the top coil hot. A couple years ago the clock went out on the oven and when we tried to have it repaired we found the part had been discontinued after only 7 years. I havent been able to find an aftermarket part so my self-clean and timed baking are virtually gone. When spending extra for high end appliances, I expect them to function properly and to last and to be able to find parts for them for at least 10-12 years. Ive tried on different occasions to contact Viking, but have gotten nowhere. I know appliances dont last as long as they used to, but to quit providing parts on appliances after 6 or 7 years seems ridiculous in the customer service world. I dont recommend Viking to any of my clients.

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

I wouldnt recommend Viking Ranges. We got it because of the brand reputation and the style. However, we have an oven that takes about 45 to 50 minutes to preheat to 350. We called Viking Ranges and they told us who to call. Then when we called the people out here in Los Angeles who are the authorized service reps, the rep thought it was normal. The second time we called was when the rep was really informative and checked with the service tech. She confirmed that it is normal to take that long for the oven to preheat. I went right to the stores. I wish someone would confirm that sounds too long. It seems like there would be way too many complaints to get away with that. We rarely use it but aside from the oven, the range also has a range top which is great.

I’m a real estate agent so I know a lot about appliances. I had some requirements, like a French door, three doors and that special compartment with the special temperature. There were some features which when I combined with the money I wanted to spend on it, it came to this particular Viking model and I like it very much.

Viking 6-burner Gas Range - Viking authorized repairman has been out twice for my 6-year-old Viking, each time to replace all ignitors and the seal around the door glass. This is extremely expensive and unbelievable that a commercial range cannot take a daily 20-minute usage of the broiler without wearing out in 3 years time. The excuse I was given was that most people dont broil and their stoves last much longer; and that they mostly go out to dinner. What kind of bologna is this? I wouldnt mind repairing it every 3 years because it really does cook food very well when it is working, but the last time I had it repaired, which was a week ago, it cost me about $800 and I expect it will be even higher in the next 3 years! Isnt there a way for all of us to do a class action lawsuit against Viking? Please let me know if this is in the works because there are so many of us with the same story.

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

I used to be a restaurant owner so Ive always known what a great product Viking gives out. My daughter is a chef so shes heard of them, and we have some friends that have Viking. Everything was great. The Viking dealer was very friendly, professional, and knowledgeable. The range is perfect and has excellent quality. It was sturdy, perfectly flamed, and keeps the temperature. All is very good, and its a stove that I only buy once in a lifetime. Everything I need as a cook is there, and I dont need to buy anything else.

In our old place, we had Wolf and we really liked it. When we moved, the new house had a Viking stove. We looked into changing the stove to a Wolf, but my husband did some research and realized that Viking is a really good, reputable brand. When we looked at the appliance store, we saw the fridge. Then we also got the dishwasher and the steam oven just because everything needed to match for my husband. We’ve had them for a couple of months and so far they’ve been good. We like the refrigerators different controls and the compartments. The only thing that would be of benefit to us is having the water in it. But otherwise, we’re extremely happy and satisfied with Viking.

We werent originally getting Viking Refrigerators but after looking at refrigerators, I liked the features on it and the quality of the refrigeration is good. It has the two doors on top and a door freezer. I like that the ice tray is not in the door because you lose space when it’s in the door, that was why we ended up going with Viking. I originally wanted refrigerators with the ice maker in the door, but it doesn’t work well with this kind of model. We got the Viking also because when you pull the ice tray, there are three drawers that pull out so when you do one pull of the drawer on the outside, the ice tray drawer comes out as well. It’s magnetized to the door and that’s a big feature. A lot of times with the other refrigerators. Once you open the drawer and then you get to pull another rack to get the ice, it’s two steps, which is annoying. This way, you pull it once and then you can get the ice. But when it was delivered, they took that feature off. It was on the showroom floor, but then they changed the model and they no longer did that feature so a part was ordered for us to put the back of that on the door. So now, it’s magnetized and the ice tray drawer pulls out. They were able to do that but they should put that feature back in. That was the selling feature for us. Thank goodness they were able to retrofit that. We had a problem with the doors. When you look at the two top doors, there’s a weave in the stainless steel on one side and there’s none in the other so we had the salesperson from Appliance World come in and checked it. She came, verified it and then went back to the reps who deal with the Viking people. They said that cosmetic problems are supposed to be told within three months, and we were six months out. I’m going to call my sales rep and tell her that I was not happy with that. She saw that there was a problem and I was told that one side door will be switched out. The other sales rep from Appliance World that deals with the repair people said, “You’re out of warranty. Sorry. Bye.” She wasn’t very nice. She also said, “I deal with these people all the time. Viking is not going to change their mind. Blah, blah, blah.” The other reason that we liked the feature is that we were able to create this to make it look like a built-in because Viking simply gives built-in refrigerator and this particular model is the only one they make that’s not a built-in. We have custom cabinetry so they made it look like it was a built-in and it came out nice. We didn’t want to spend the money on a built-in and this is not a built-in but we can make it look like one.

It has always been on my bucket list to get a Viking set because I heard they were always the best. And since we just bought a beautiful new home, I decided to get the whole set. Im very happy with the range top and am pleased with the hood fan, but the microwave and dishwasher are both subpar. Then, one of the shelves in the refrigerator got broken which is very disappointing seeing I spent almost $10,000 for it.Also we purchased it at Best Buy at their Pacific Store and it was a very bad experience. They shipped our packages and we received six, so we assumed that everything was there. We had our kitchen totally rebuilt, then we found out we were missing a package. Then the store manager said we were lying and all the packages were delivered. A week later they found that the package was still in Cleveland and was not delivered. So, our set stood in our kitchen for two or three weeks until it was finished. Then when we installed the double oven, we found out it had been dropped in shipping. Their technician had come out and confirmed that it was. But now Viking is handling that and is sending us a new one.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

We have a couple of Viking appliances and the stove works great. However, the refrigerator keeps beeping the alarm. We’ve had it serviced and the techs told us that they fixed it. They tested it and got the temperature and it still alarms. Despite that, Viking has great appliances.

After only 1 1/2 years my Viking range began to smell like gas when the temperature was set below 300 degrees. I had SoCalGas come out to check it and I was told the gas emission was at a safe level. A couple of years later one of the $62 lights inside ceased to function. Finally, the last straw, at the age of 5 1/2 years the oven didnt even heat up past 110 degrees. I had it repaired one week ago by having the spark igniter replaced, as well as the light. The oven worked only once after that. I have had other ranges in the past and not one of them has been as sub-par as this Viking. It is pretty to look at, but thats not the point is it?

I’ve had two other Viking kitchens and I like the quality and the look of the product. The cost is a little bit high. But I like having the broiler in the oven. It’s high temp so it’s easy to cook indoors when you can’t go outside to grill. The appliance dealer was very difficult to deal with. They provided no information as to the status where my stuff was. So I actually had to get Kevin Brown, the CEO of Viking involved. Everything’s here now but if I had I not gotten Kevin involved this could’ve gone on forever. The customer service of Viking and the inside sales manager did a fabulous job at pulling us out of the ditch. Viking itself handled themselves very well. And I would tell a friend to give Viking Ranges a shot. It’s a good product,

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

Where I live, I dont have natural gas and there were very few of the electric ranges that had the counter drop-in look, and that drew me to Viking. And then, the handles and everything about the refrigerator matched it. The Viking team was great and were there to help. The refrigerator is fine. Im enjoying the French doors and not having an outside ice maker. When the door to the freezer had been left ajar and there was ice that built up on the side, I had a nice repairman come. Apparently, some of the ice got in but some of the ice got in a slide and I couldnt move the tray and I was afraid to force it. The young and friendly man fixed it and I was very pleased.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

I put a quarter of a million dollars in my kitchen in the house to upgrade and renovate it, and I got a Viking story from hell. We bought Viking appliances for the name because they have a good reputation and my wife liked the way the Viking appliances looked. So we got the Viking stove, double-door French oven and dishwasher. The whole kitchen was gonna be Viking. But their refrigerator was a disaster. We got the house set up then realized you also buy appliances for the way they might sound. In fact, we don’t have a Viking refrigerator anymore. It was so loud that I didnt care what I ended up with but I was not going to keep it. My wife liked the look so much that she didnt wanna give up the refrigerator. We had even built kitchen cabinets to fit everything because it needs to fit the Viking refrigerator. But it was way too loud. And lots of people agreed. The oven also makes a lot of noise when it’s cooling but it really doesn’t bother me because it will cool down. We know that I don’t have to live with it 24/7. But the refrigerator, when that compressor was on and it was on for most of the time, was very loud and annoying. I don’t think it was defective though. I think that’s the way they make it. The main sound that we were hearing was the sound of a fan that comes on in the freezer, blowing and cooling the refrigerator. I spent hours going back and forth with Pacific Sales, asking what was wrong. They sent people out to the house and tried to repair it to see if that was the problem. They even put another compressor in it. I was beginning to think every high-end refrigerator is gonna make noise like that because they put the compressors up on the top. On the old refrigerator that we had, a Samsung, just the kind you buy at the Home Depot, the compressor is down on the base of the unit and back so whatever noise it made was muted by the wall and the refrigerator itself. But when I went over to the Wolf store, I couldnt believe I couldnt hear anything. I ended up buying the Wolf Sub-Zero refrigerator and we love it. It’s got two compressors, one for the refrigerator and one for the freezer. The refrigerator is very quiet. So someone needs to fix the Viking refrigerator.

Weve had problems with every single appliance that weve purchased from Viking. The refrigerator has been making a weird noise. We had the guy come today to look at the noise and he couldnt figure it out. On the stove, two of the back burners would only light up partially and they take 10 seconds to fully light up. The guy looked at that too and cleaned some stuff up. The back burners are working a little bit faster but theyre still on the slow side.When we got our dishwasher, the motherboard was broken and we had to have a brand new one because when we turned it on, it would continuously run. The timer would not count down regardless of what cycle we put it on. Im not fully happy because of all the problems weve been having. But the problems have been addressed and looked at. Im a little worried that the two-year warranty isnt going to cover everything because of what weve already experienced.

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.

We had Viking range many years ago in our other home. We purchased again and when I got the oven, three months later, it stopped working. So I called the distributor that I bought it from and they contacted Viking and got the approval for warranty repair. Then they had a local service company contact me to take care of the problem. The contractors were fine. The issue with the Viking oven is that the hinges were either the wrong hinges or installed improperly. The oven did not close and stay closed. So during baking, it would overheat and a safety feature would kick in and turn the oven off. It was disappointing to have an oven that we had thought was really a good product, come and basically stop working, not being usable within three months. The service repairman replaced two parts that he thought were temperature-related. But it turned out that it was the door not staying closed that was causing the oven to malfunction. Its working fine now that the door stays closed. I like the range itself now that it works.

The experience with Viking Refrigerators has been great so far although I had to have some repairs done immediately. It was nothing big. During the shipping, one screw got loose and one light cap came off. I have a technician coming out today for an EO code on my under the counter fridge. I called the warranty company local in Houston and theyre good.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

I was in real estate for some time. I’m into remodeling and I love interior design, so I’m aware of Viking Refrigeration. We just redid our entire kitchen and put all new Viking appliances, everything from oven to a huge cooktop to the refrigerator, downdraft, the dishwasher, and I am not overly pleased with the refrigerator. I called Viking directly and they sent somebody out and repaired a couple of the things that were wrong with the refrigerator. But the main problem that I still have, which is something that I need to make another phone call on, is the ice maker. The refrigerator is a French door with an under mount freezer and when I pull open the freezer door, the little metal handle that comes down to regulate when the ice maker is on and off almost rakes the ice. And so, it all falls out through the back of the freezer. I have to literally army crawl and break my arm to get my hands at the back to clear out the ice that’s fallen at the back on the floor of the freezer or else the freezer door does not close properly. I wonder how many tens of thousands of dollars did I spend on all those appliances. I should have gone back to my GE Profile. I’ve been really disappointed.

I was doing my research looking for a good stove and going from store to store, and I decided on picking Viking. They had a good price-point, however, I just had the range for six months and I got a part replaced. I called Viking and the staff was okay and they handled everything in an expeditious manner. Im just a little frustrated because the range is brand new.

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

DFSB423 - I feel much better reading the previous posts... Im glad its not just me. We have had the gaskets changed... $425.00 later, the freezer is still running and it must be defrosted every two or three days. The Authorized dealer has the customer service of a vampire and we are just tired of being sucked dry every few months. The new gaskets have done nothing to stop the freezer from running and Ill not spend another dollar until someone from VIKING CORPORATE address the issue.

Purchased in 1976. Arrived with defective igniters that the company would not address; but fortunately a service person was kind enough to change out for free. He cared more about their reputation than Viking. This is WAY overpriced and rated for what it is. The oven temperature has always been off and there seems no way to calibrate it. It is a pain to clean and maintain. I would never buy one of these again.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

Weve had Viking products for a long time and weve enjoyed them. I like the look and they work well. We got a new refrigerator a couple of years ago but we have a lot of new products. I like my oven and refrigerator, but our other one died. We tried to fix it a bunch of times but we ended up just having to replace the whole thing.

I’ve owned two properties and both of them had Viking products. Im also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and Ive had no issues with my double French door refrigerator.

30 Viking Gas Stove/Oven - Lots of issues with ignition, an expensive repair that you do not want. Viking should provide a YouTube video on how the do it yourself with reasonable priced replacement parts. Window seal in oven is falling out. Knobs are getting loose. Black paint on stove top surface scratched very easily when removing and replacing iron grates. I paid over $3K for this and cannot believe how poor the quality is. I will dump this heap and buy a Wolf.

Viking Professional Microwave VMOC205WH - Purchased this $1000 microwave as a Christmas gift for my wife in 2010. It replaced a 20 year old microwave (that still worked). Will not pop popcorn to this day. My wife noticed a place in back that looked like rust a couple of years ago. It has progressively gotten worse. I finally contacted Viking and told them that their stainless steel (inside) was rusting. I was given a Viking service center to contact. It had started sparking inside at rust occasionally. The tech came out and said he was not going to charge service charge because it was obviously a manufacturer defect. Stainless steel is not supposed to rust. He took photographers and turned in report to Viking. I called Viking and they said they needed photographs, to which I replied, the tech has already sent them. Approximately two months later, I received a call from tech service center (not Viking) that Viking was waiting for receipt. I contacted the store that I purchased the microwave and after much searching, found invoice and forwarded it to tech center who sent it to Viking. Their response was it was out of warranty. I had a 20 year old $200 microwave that performed well, yet this top of the line Professional unit didnt make it two years and then would not stand behind their product. Getting ready to replace stove and refrigerator. Guess which brand that will not be considered? Very disappointed. The place where I purchased unit said that Vikings service was horrible. I can certainly testify.

I had a lot of trouble with my Viking range. When I turned the convection, it was so loud that I would never use it. But Ive not had a convection option before, so I didnt know that what I had wasn’t how it should be. And because it was way too hot, I called to have it calibrated, and the man who came out was outstanding. He tested the temperature, turned on the convection and said, That shouldnt sound like that. So he took it off and ordered the part. But the first time they ordered it, the wrong part came in. They called me that day and told me that he had checked it and it wasnt the right part, then they ordered the new one and they were wonderful. After it was fixed, I baked a cake and I loved it.We also bought another non-Viking appliance from Specialty Appliance in Colorado, where we bought our Viking range, and that had trouble, too. First we tried to have it fixed ourselves, and then I remembered that the salesman of Specialty Appliance had said, If anything is wrong, call us. So, I called them and they jumped all over getting somebody here and getting it fixed. And as for my range I love how it looks and how easy it is to take the grids off the top and clean it. I also love the gas cooktop with the electric oven. Im very happy with Viking.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

I recently purchased what I thought was a nice used fridge (Viking Designer Series Fridge DDFF136DSS0) from someone only to find out that it most likely has a bad motherboard. It doesnt cool at all and the display on the front shows nothing but a blue screen. The buttons dont do anything except for light up. After researching, apparently these motherboard controls have been failing a lot with these models and Viking charges $1,000 for a new control board. That is insane for something that is failing regularly. For that price and the repair, I might have to just go and buy a new fridge from a different company. I am extremely disappointed in the lack of care that Viking has presented in the matter. This is a major problem with Vikings product and they do not care. I commented that I could buy a new fridge for the price of the part and the Viking agent laughed and said, I dont know why you think that, people say that all the time but you cant buy one from us at that price. It was rude. I am extremely disappointed. This was for my family but I am a home remodeller and will not be recommending Viking with this type of repair cost and horrible service.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

I had a Wolf and a Sub-Zero. We moved from out of state and they have a Viking stove in the house. Ive heard some good things about the Viking. Since I have a Viking stove, I got the refrigerator as well. However, Im very disappointed with the refrigerator because it was only three months old and one of the blades of one of the fans inside was already broken and another fan wasnt hooked up in the bottom. I had water dripping from the door on my fourth floor. For a brand new refrigerator and for what we paid for, that was not acceptable. My husband made the appointment to have it fixed and his interaction with Vikings customer service rep was very nice. A tech came out and it didnt take him long to fix the refrigerator.

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.

The developer of the house I was building in South Carolina chose Viking appliances and I was thrilled when that was the choice. Theyre so well built and top of the line. Thus far, Ive had time to play with my Viking Range. With my oven, there is an option to use either standard baking or convection. And so, the popovers that I usually make are ready in half the time and they are perfect. The adjustable oven racks and the fact that the range has six burners have been my favorite features. It has exceeded my expectations.

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.

A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and Ive had a good experience with them.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

We went looking at different stoves and we were impressed with Viking by what we were getting for our money. Our place is propane/electric and we wanted a gas top and its got a convection oven in it. We liked that idea in case the power goes out. Were in the mountains and the power goes out here once in a while. This range is super expensive and I would never normally go out and buy a stove like this. But weve got a beautiful house and this stove fits the house to a T. However it was hard to get the kit to transform into propane at the top and we had to wait quite a while. We were cooking on our camp gear outside because they had to go back East for the kit and we had to wait over two weeks. That was the downfall and that wasnt very impressive. I was at the point of canceling the range because of it. Its a high-quality stove and they should have no problem getting parts for that stove. I wanted those parts flown to my house like next day delivery so we could get the stove into place and we couldnt even get that done. I also didnt like that I have to get my glasses on and look really close at the dials. The stove has got a switch on the side. You push the button and the light comes on and it lights up the dials. It shows you when you turn the dial, youre gonna turn it up to high or medium, but its very hard to see. Its got to upgrade. Otherwise, we love the stove. The stove is an awesome product, a very beautiful stove. It does a really good job of cooking and Im impressed. My favorite feature is the convection oven.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We had a Garland in a big farmhouse 45 years ago, then we moved to Viking about 30 years ago. Its an upgrade cause Viking has the burners. This cant leak all the crud down around the burners, so this is much better. However, purchasing it was terrible. We were getting ready to do our renovation, and my husband had to spend quite a bit of time tracking things down. Our stove has just been installed and we love it. Its our second one and its beautiful. Its a good solid stove.

Our fridge was on its way out. Plus, we had a space issue and we wanted to find a fridge that would fit in it without having to cut our cabinets. The size was the biggest factor. We tried Viking Refrigerators just to try something different. It was also because we’ve heard good things about the brand and with the way it looked. We bought it online through some appliance website and they were okay. However, the installers were poor and didn’t put the ice machine in right, so it didn’t work. But that has nothing to do with Viking.The refrigerator has a freezer at the bottom which I like as it gives me more room at the top. It’s easier to organize my food because there’s a lot of refrigeration space. I like that both doors open. I also like how its working out. It’s easier just for me. It has a lot of flexibility. The ref is not built-in, but it looks built-in. It fits perfectly with the way we have our cabinets. So far, the refrigerator is of good quality. It is a nice product. It keeps even temperature. Its pricey but I like the way it looks and everyone in my family likes it.

Our Viking built-in refrigerator door fell off, on top of my 8 year old son. The hinges that broke were actually the replacement hinges that were given to us by Viking after the initial door hinge recall in 2009. The replacement hinges were only in place only a year before failing. Has anyone else had a replacement hinge fail?My 8 year old sustained some minor injuries. The door, which weighs a couple hundred pounds, damaged my tile and also dented one of my ovens. I am now without a refrigerator as I will not allow the door to be replaced a third time.

This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldnt be a problem.However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didnt even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since weve already gone down the repair path). Viking is sending another repair technician to my home.The customer care representative, asked for my serial number. After providing it, she indicated that it wasnt valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Vikings website, why the customer care representative wasnt able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, Im disappointed I wasnt provided higher quality of service. And I have to wonder how many times Ill be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!

The home that I bought came with a Viking range. It cooks evenly and its quality is really good. Its a great product and it makes cooking enjoyable for me. Their customer service is also top-notch. I had a small issue and they took care of it quickly.

I have been doing some online research for a while on professional cooktops and was looking at Viking and Wolf. I liked the style and the look of Viking and from the reviews that I got, it sounded like they provided superior customer service and they backed their products 100%. I feel that the quality is really good too. But presently, Im running into an issue because the installer didnt install the unit properly so I havent been able to use my oven. They had it plugged into a 120-outlet while my oven requires a 240. Were anxious to really try the oven but its not getting powered enough. But as far as the gas part or the top of the 40-inch range, its phenomenal and we totally love it. There is consistent flame starting off the burners, theres consistent heat, and its quick how Im able to whip up a meal. I wish I would have bought one sooner.I bought my Viking from Ferguson and I have mixed reviews for the original distributor. It seems like they didnt give the attention that they really needed to give to Vikings product. However, the people that Im working with now are trying to rectify the situation. They seem to be really on it and on top of everything. Other than that, Viking has been very responsive. Right now, Im really happy with my purchase and I would buy some additional Viking products at this point in time.

I recently purchased a Viking dishwasher. Was in the in the middle of remodeling my kitchen. When I came to take the dishwasher out of the box it had a dent on the front door and the top right-hand side of the unit I called customer, and the lady told me they do not cover Freight damage. They will replace the door but not the unit. I go to install the unit and there is water coming out of the hose. I called customer service again and they told me they do not cover that and they can only replace the door. Thank you Viking.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

Appliances were ordered through Ferguson Appliances and I do not have a Viking order number. The number above references the job number for repairs. I was very pleased with the design of my refrigerator and oven. Both required repairs within a few weeks of installation. The oven was overheating and shutting off. The refrigerator cooling drawer wasnt working and the freezer was not maintaining an even temperature. The repair service was efficient but it took quite some time to receive parts. I was very surprised both products began malfunctioning so soon after installation (within 1-2 months).

The fridge is good but the ice maker wasn’t working since day one. The individual ordered the part that wasn’t working and that’s where we’re stuck. He didnt finish the job, and then the pandemic happened. I heard nothing back since.

I am aware of the Viking name, and quality made me purchase from them over others. I’ve been very pleased with the performance of the unit. The four burners are very fast to ignite. The range has met my expectations, with one exception having to do with the temperature of the oven not being accurate. If you set it to 350 degrees, it is not 350 degrees. It’s actually around 325 degrees. Viking ranges are very nice, not necessarily all of them, but we’re very happy with the style and appearance of the Series 3 model. We purchased it online and it was easy to navigate the website.

I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasnt self-cleaning and Viking Range appeared to be. I havent cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range. However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didnt work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, Oh, this is the wrong part. This is not what we ordered. So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasnt going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in. So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday. The guy came out from the other place and he worked on the Viking range and he said, Well, I think its just the power supply thats bad on it. Let me get a part for it. So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and thats been a couple of weeks ago. Now, its up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesnt offer an extended warranty. Also, theres a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I dont know how thats going to work yet. We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, Im going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I havent used all the functionality on there but I love what Ive used, which is bake and Ive used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I dont know how long they studied Viking. But when I called the Viking repair people directly, they said not everyones authorized to make changes. If youre going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.

My wife knew about the name Viking and saw it in the stores when we were looking for refrigerators that had a reputable name. However, the Viking refrigerator we have makes a vibrating noise all the time and thats very annoying. They had people come out here twice and there was nothing they could do about it. One person from their support group said that its a manufacturing problem and that theres nothing they could do about it. He said its not a Viking problem and it doesnt make sense to me. I asked him if theres someone else I could contact and he said no. That was very discouraging. I finally tried on my own to find somebody high up, but I couldnt get it. Nevertheless, the refrigerator itself is nice. It has a lot of room and it works well.

My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. Im happy.The Wolf range was a little bit more money, but from the visit in the store, I didnt see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldnt boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

I’ve owned Viking before, and I like the features they had on this particular model. It’s easy to purchase. But Ive had to contact them multiple times. It’s a piece of garbage. It’s broken multiple times. We have a two oven model. The oven will go into self-cleaning mode and lock, even though we’re not trying to clean, we’re trying to cook. And it’ll take days to get the oven unlocked with food stuck in it. Ovens will just die because they won’t heat properly. We have the electric oven with the gas burners. And so, we’ve had failure to heat multiple times as well, with defective relays, defective elements. It’s also very hard to get a serviceperson to come. And when they come, they dont fix it. One problem has recurred and not been repaired several times, and then, I had another problem as well. They always try to charge me for the call, even though it was under warranty. I would never buy Viking again.

My husband used to own a countertop business and we were familiar with Viking Ranges and we knew it a little bit better than their competitors. The range is great. The only issue I have is with the Vent Hood. When its on high, it squeals and it sounds horrible. We’ve had people come out and work on it several times and they can’t get it right. They blame it on Viking and so they’re supposed to come back out and do some other stuff to it and they just haven’t followed back up with it. But, I enjoy the flat grill on my range and all the burners that I have. I also like that it heats up fast.

Weve seen Viking Range in model kitchens and we decided to purchase from them because of the reputation of the range and its looks. We got the range, refrigerator, microwave, dishwasher, range hood. We ordered them online from Elite Appliance three years ago. We had them shipped to us, and then the contractor installed them.The range and the hood are great. Thats what theyre known for. Its sturdy, cooks really well and really fast. Also, the microwave has been fine, but the hinges on the inner compartments of the fridge broke, but it was just okay and Im still happy with it. However, the dishwasher is probably the only thing that I wouldnt buy again. It had a hose issue, so we had it looked at once. Other than that, we really love the range. It has been awesome and I would definitely buy one of those again.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

Viking has a long history, good quality, and beauty, so we decided to get a range, and it is superb and beautiful. My wife is in love with it, so’ I’m very jealous of it. We like how it cooks. It’s so even, and it doesn’t need much gas on it. So, it’s a very nice cooking experience. I’m very satisfied with the range. However, I would like to add a thermometer in the oven because we don’t know what the temperature is. We had an electric oven before, and we set it up to a certain temperature and that will do it. However, it is a different experience with gas. So, I dont see a reason why they shouldnt put a thermometer on it. Other than that, the range is very good. And their representatives were wonderful and supportive.

I bought the beautiful cobalt blue, 2-oven, 8-burner, dual-fuel range in 2018 during our rebuild, after losing our house in the Tubbs Fire of 2017. I love my range, its a real beauty, but I sure wish I could have configured the burners differently. ALL of the most powerful burners are along the front edge of the stove. The medium burners and the smallest burner are on the back, harder to reach even if more commonly used. If only they had put a couple of the most powerful burners (you can never use any of them full-blast, they are way too powerful) in the back and put the less powerful ones upfront that you would use every day! Why put the smallest burner, for gently melting or sautéing something, way in the back where its hard to reach and keep an eye on? Ugh!

My wife got this unit thinking we were upgrading from a Samsung. To my surprise this unit was horrible. Forget about the fact of how small it was, but if you put eggs next to the ice maker you ended up with frozen ones!! Since this was a French style with the split doors we were blessed to have our jarred fresh garlic freeze when the unit was set at 40 degrees. After the technician came out the second time he told us that this unit with the Viking name was in fact either a Maytag or a KitchenAid. Nice!! Im off on a mission to purchase a Sub Zero - never to buy Viking products again!!!

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.

I like the efficiency and design of the Viking ranges burners up on the cooktop. Ive had two ranges over the years, and overall, the quality is good. Ive bought other ranges to try to save money, but they didnt measure up. So, when I was able to afford it, I bought my second Viking and I use it every day. And its wonderful. We just had a repair done under warranty to the current one that we have. It was an igniter, but it got totally handled for everything, and now its back in action. It took two weeks to get the part but the person who came to do the repair did a great job.

I heard of Viking Refrigerators through my friends. Viking has favorable feedback about the appliances and their quality overall. I also like the competitive pricing bundles that they had put a place for this past year-end. They had an aggressive buy two, get one appliance free. And then also, they had a 5% discount rebate built in. It outpaced most of their competitors and at that point of seeing that, it became a no-brainer to buy a Viking.We have an 84 inch by 42 side by side and it works fantastic. The only thing it doesnt have is the water dispenser, but thats not a problem for me. It has been working great so far. Also, my experience with the Viking dealer was great. They did really well and inspected everything out for us and made sure the appliances were gonna fit in terms of measurement, design, and all those basic necessities that I was looking for from a product across the board. We put in our entire kitchen with the Viking products and they did great. I would recommend Viking to others.