People say that Viking Ranges have good stoves and cooktops. Id say its high quality and Im happy so far. The simmer feature is nice, it heats up very quickly. One thing that Im not satisfied about is that I dont have that option of a griller anymore. Now its just a griddle, and I dont like it. But, beyond that, performance and everything else, Im very happy.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

I bought the refrigerator through the Pacific Sales inside the Best Buy, but the delivery part of it was terrible. The people that were supposed to do the delivery and the installation screwed up twice. It was a 48-inch refrigerator, so its pretty heavy and large. The sales rep has specifically put in the requirement multiple men team to come for the installation, but twice they came out with only two guys and they weren’t able to do the installation. Other than that, the refrigerator has a nice design and has a quality feel to it. But I didn’t expect it to breakdown so early. The icemaker went out only less than a year that it was purchased. So I had to have it serviced.

We really liked the Viking product and their counter depth fridge. I love the quality. It seems like it’s well-built.

I wanted all my products to match so I got a Viking fridge. However, I wish that it has an internal water source. It seems like a basic thing that all the other providers have that Viking does not. I saw that they have a unit that has that, but the one I bought didnt. There was a lot of back and forth with the dealer about it and there was a miscommunication. I was told that it had an interior water source and they may have said yes because they just misunderstood. So interacting with the dealer wasnt a really good experience. Also, I wish they would have contacted me to see how things were going during installation and after installation. I tried calling them but I wasnt getting through. I think that contributed to a lot of the miscommunication because they werent picking up the phone and contacting me directly. Furthermore, my freezers broken at the moment. In terms of getting assistance to help get things fixed, it was tricky. They contacted me but they werent able to fix it. They had to call a Viking service provider and they got out and the parts are on order now. If youre thinking of buying a refrigerator from Viking, look at a different company instead.

My wife got this unit thinking we were upgrading from a Samsung. To my surprise this unit was horrible. Forget about the fact of how small it was, but if you put eggs next to the ice maker you ended up with frozen ones!! Since this was a French style with the split doors we were blessed to have our jarred fresh garlic freeze when the unit was set at 40 degrees. After the technician came out the second time he told us that this unit with the Viking name was in fact either a Maytag or a KitchenAid. Nice!! Im off on a mission to purchase a Sub Zero - never to buy Viking products again!!!

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

The Viking refrigerator came with the house and we noticed a couple of issues with the drawers. It’s not closing properly so you have to move it a little bit to get around with it. Also, one of the trays seem to not lock properly.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

We purchased a house that had a Viking refrigerator and we didn’t realize the value of the appliance. When it broke and wasn’t cooling in the freezer, we looked and it cost $9,000 to replace, which was a shock. I would never buy a $9,000 refrigerator unless it was to match one that broke and it wouldnt have been my first choice by any means. I don’t think I wouldve ever bought a Viking appliance on purpose. Plus, theres nothing better about the refrigerator and its small for its size. We called a tech from Johnson Service last October and somebody came out. He said that it needed either an inverter or a compressor. One was gonna be 600 bucks and the other one could cost a couple of thousand dollars. Then he took off and we didn’t hear anything from anybody for a couple of months. We would call and ask if somebody was gonna come here and fix our fridge and they would say that they were still waiting on a part. That went on for a couple of weeks. We went through Thanksgiving and Christmas without a refrigerator. We were calling them once a week to ask for an update. They said that the refrigerator was an expired model that Viking doesnt make anymore and that they had to make a whole new kit for the refrigerator, which was what was taking time.Finally, after Christmas, I called Viking directly and asked what the heck was going on. The lady said that that was the first she had heard about it, even though they were the ones that had initially referred me to call Johnson Service. The lady was helpful though. She got on the phone and started making calls to Johnson herself. The next day, I got a call from Johnson and they said that Viking freed up one of the parts needed and that they would be able to get over here in a couple of days to fix the refrigerator. A couple of days went by, but we still hadnt heard from them. Then finally, a week or so later, we got it fixed. It took 10 weeks to get the refrigerator fixed and we didnt get a deal. It still cost $650 to fix it. It was an awful experience. I would never deal with the refrigerator again. I would work with local stuff that I can get people to fix easier.

I bought a 48 range, dishwasher, ice maker, refrigerator, beverage cooler and warming drawer from Viking 5 years ago. Everything but the warming drawer has stopped working and had to be repaired, several such as the dishwasher numerous times. I am convinced these products are the most poorly engineered and manufactured kitchen appliances on the market today! And very expensive to boot! My suggestion for anyone looking to buy new appliances for their home... STAY AWAY FROM VIKING!

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

I have a Viking range with two different ovens and the ease of using each one, even the smallest one, was really good. But when the range came in, the small oven was not working that well and then it broke. And they knew that there was a defect with it because when I contacted the appliance service that I bought it from to say that it didnt heat at all, the guy said theyd have someone to contact me. And when they got in contact with me, the guy said that theyve ordered the parts already. It took six weeks until someone showed up to get it fixed. But now that it’s working again, it’s all good.

I have had a Viking stove for about 30 years. When I went into a store, I saw that there were Viking displays and the refrigerator really looked very nice. I needed the built-in one because I was taking out the bad old built-in. The Viking refrigerator had all the features I wanted and had good quality parts and interior too. The ice machine is in the freezer. And I like the ice to be in the tray where I could scoop it out. I got a side-by-side that looks good in my kitchen. I like the same feel and that it was constructed with a simple design. I also like the clean stainless steel doors and the way its very vertical and tall. I hope that it would last a very long time. If it does, then Id be happy. My experience with the dealer was pretty good but they dont use the best people to do the installation. Their people are not really specialized for Viking. They brought the first refrigerator in and installed it in such a way that they damaged one of the doors. And then they had to send another refrigerator to replace it and it was a big ordeal. Nevertheless, I would tell my friends that so far, I am happy with my Viking refrigerator.

Weve got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I havent actually used it yet.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

Our Viking refrigerators good. We built several homes and Im a cook, so the Viking range is what I wanted, and then they were doing a deal. You can get a couple of different things, so I went with that and got the refrigerator. My favorite thing is the very bottom shelf. You can put like pieces of boxes and weird things. Its a well thought out storage. Its a good use of space. As far as the quality, its what Ive expected for a built-in. Its good. One of the little doors where you put your butter in the door was cracked on the inside but that kind of happen.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

We had a few issues with the cooker when we first moved in. They werent lighting properly, so someone came and fixed that. We sometimes have issues with the general oven also lighting, but all in all, Viking has strong quality. Its good. The gentleman who came out was amazing too. He was really helpful.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

The oven that we bought from Viking took about eight months to ship and when it came, it was damaged. We had to wait another month and a half to fix one part, so it could be fully operational. So, I dont have a lot of confidence that the rest of the machine is going to last that long. The broiler specifically had to be rebuilt in our house. The microwave hasnt worked properly since installation and after three months, we finally got Viking to replace it instead of fixing it. Its nice having a high BTU range, which was what I was looking for, as a home chef. The oven seems to be working fine and the microwave has some good features if it would work. There should be open communication between the retailer and the Viking Middleby company. Im disappointed. If I had known now what we would have gone through, I probably would have chosen a different option. We were simply upgrading our kitchen and we had something that was working that we got rid of for this.

Ive had my Viking range for about four months now and it has been good quality.

I just moved in my condo and my Viking range was in the condo when I bought it. Ive only had it a couple of months and it has been fine. Its a high quality product. I had a Wolf range in the past, and its about the same quality. Its good.

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

I first heard about Viking Refrigerators at Hahn. Theyre gorgeous, high-quality refrigerators and I like the way theyre made. I like the steel in the doors. I love the my fridge when its working. It has been over a month now and mine hasnt been fixed. We had Viking replace the ice tray. They had to send the whole tray when it was just the round thing in the back. Its made of plastic and if the ice gets jammed, its knocked off. It should have been made of metal. Also, the board went out and it has been on backorder for a month.

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

Bought used in 1998. Still working great. Converted from natural gas to propane. Newer models have more precise temperature control, but I am happy with this old workhorse. It has a huge oven, stovetop has 4 burners plus a large griddle. Stove is 36 wide.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

We remodeled the kitchen and we wanted to go with something that was of really good quality and something that was gonna last. It felt like Viking was the way to go. We have some friends that have Viking appliances, and they also recommended it. We bought our Viking Range at Best Buy. It was delivered and hooked up. Everything was fine from the beginning and we love it.There was an issue with the stove. There was a knob that was not working correctly, but the company came out. They were referred to us by Viking. They fixed it, and we havent had any issues ever since. The qualities are great. I cook a lot, and I feel like all the items, the fridge and the stove in particular, are very sturdy and heavyweight. They seem to work better than the last stove and refrigerator that we had. My wife and I are very happy.

The overall refrigerator works great but the handles are constantly coming loose. Ive had to repair it three or four times, and Ive only had the fridge a couple of months. Were looking to buy a Viking stove but their price tag on their stoves is high.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

We bought a house and it already had a Viking range and some other Viking appliances. I had an opportunity to use the old range, and I liked it. It was a good range but it was like 20 years old and essentially needed to be replaced. So I went with Viking because I had an opportunity to use it and the price also played a role a bit when compared to Wolf, and then the features. I had issues with the oven not working. I bought the range through Best Buy and they had to bring two service people out to get it fixed. Ive been a little disappointed that I did have issues with the oven not working and a couple other things but, overall, its a good range.

I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that. The dealer has been absolutely awesome on service and responsiveness and their staff has come out and dealt with every single problem I’ve had. However, I bought an eight-burner gas range through Pacific Kitchen & Home and I would not purchase through them again. When the range was delivered, the door needed adjustment and it’s been a nightmare to get somebody to come out through Pacific Kitchen to service it. I had to reach out to Viking directly to get any kind of service and they’re coming out this week as well. Hopefully, once everything is all in good working order, it’ll be well worth it. I also have a Viking dishwasher, which is fabulous and Im very happy with it.

I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the companys lack of responsibility.Letter to Editor: I wanted to thank you for your recent coverage on the top 10 Dangerous Recalled Products and the companies that are in the Hall of Shame. I am a very dissatisfied Viking customer and was an owner of the refrigerator that was on recall. The fridge was recalled because of faulty and dangerous door hinges. Viking replaced the hinges and then soon after, the replacement parts themselves were on recall! The Viking recall center called me to offer me a new fridge at 50% off. I took them up on the offer because my fridge was over 10 years old and is a built-in. I thought it would be nice to have a new fridge that would be similar to the old one and fit into the built-in space in my kitchen. I got the new fridge in February of this year and have constantly had problems with it overheating and spoiling my food. I have had it repaired many times under the warranty but it continues to have the same problems. The Viking techs seem to be at a loss as to how to permanently fix it and have now been slow in getting back to me. I continue to have a fridge that I cannot count on and a company that I cannot count on either. I have had to purchase a small dorm-size fridge to put in my high-end kitchen right next to my high-end Viking fridge that doesnt work properly. I was not surprised and somewhat relieved to see the article in your magazine about Viking. I now know that I am dealing with a company that fails to report defective products and continues to produce defective products. The lack of responsibility that this company shows to their customers and to the consumer is appalling and they deserve to be in the Hall of Shame. I am writing to their President and CEO and am enclosing a copy of your article in my letter. Thank you again for looking out for the consumer.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

Ive been using Viking for the past 13 years but I dont think Im gonna buy Viking appliances moving forward. I was very happy but not anymore. I have lots of properties and in most of them are Viking. I like the design of the refrigerator but in the past three years, the refrigerators are very bad quality. They just keep breaking down and all the repair people would come in and say not to get Viking. I like too that the dishwasher can have the filter but it breaks too often. Last year, I spent over 20 grand but some stuff was on backorder. So, I told the supplier that bought one for me to put in my invoice that I bought two. Then, when I asked for the rebate, they said that I didn’t qualify because I have one invoice. Even though the guy who I bought it from said it was gonna be okay, I didnt get my rebate of 5%. They could have looked at my file and made an exception because they would be out of pocket fast and it wasnt my fault. They should have fought with the reseller, but I didn’t bother. So, theyve lost a loyal customer.

We went looking at different stoves and we were impressed with Viking by what we were getting for our money. Our place is propane/electric and we wanted a gas top and its got a convection oven in it. We liked that idea in case the power goes out. Were in the mountains and the power goes out here once in a while. This range is super expensive and I would never normally go out and buy a stove like this. But weve got a beautiful house and this stove fits the house to a T. However it was hard to get the kit to transform into propane at the top and we had to wait quite a while. We were cooking on our camp gear outside because they had to go back East for the kit and we had to wait over two weeks. That was the downfall and that wasnt very impressive. I was at the point of canceling the range because of it. Its a high-quality stove and they should have no problem getting parts for that stove. I wanted those parts flown to my house like next day delivery so we could get the stove into place and we couldnt even get that done. I also didnt like that I have to get my glasses on and look really close at the dials. The stove has got a switch on the side. You push the button and the light comes on and it lights up the dials. It shows you when you turn the dial, youre gonna turn it up to high or medium, but its very hard to see. Its got to upgrade. Otherwise, we love the stove. The stove is an awesome product, a very beautiful stove. It does a really good job of cooking and Im impressed. My favorite feature is the convection oven.

I like the size and the design of my Viking refrigerator. But I had problems with it right out of the box. The door wasn’t properly aligned so they had to come out and adjust that. The drawers are self-closing and the tracks on two of them were damaged. One of the dairy compartments was damaged as well. Im waiting for them to replace those but it has been more than a month now. They havent been staying in contact with me either. I usually have to reach out to them. Ive owned Viking in my last house and I thought they would be just as reliable. But apparently, theyre not. I dont know whats going on with Viking and I dont know if Ill ever buy it again.

Bought two Viking refrigerators in 2006, started using them in 2007 and encountered major issues while still under warranty. We just replaced the door gaskets for the third time at a cost of $700 (parts and labor) for one of the refrigerators, but we totally needed them replaced because they ripped apart and refrigerator door would not seal. So far we had replaced: bottom set of fans, gaskets, computer panel, ice maker, and door hinge. The refrigerator freezer unit door still swings open by itself, always have to hold on to it otherwise it can hit person behind, which happens. Interior plastic bins all show signs of cracks. Water evaporating fan has stopped working on one of the units. Water breeds mosquitoes unless you clean tray by removing from panel screws.Today, second time in the past month that the unit started beeping because freezer and fridge temperature reached high temperature, meaning refrigerator stopped working because unit iced over inside. We emptied out the unit and will let all ice defrost for two days and then hope it works again. I will never buy another Viking product of any kind again and truly hope they go out of business.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

Everybody knows about Viking Ranges and Ive heard theyre pretty good appliances. However, Ive got a problem with the one I received. It came with a warming shelf that does not come down to the right angle. And the customer service kept telling me thats the way the shelf was made. Its been frustrating to try to get this one issue resolved. Then I get lots of calls from the customer service wanting surveys done. But I never get calls from the people that needed to fix the range. They should follow up with me and fix the problem. Overall, the product is good but the customer service isnt.

I saw that the refrigerator was much better because in the beginning, I was close to buying Sub-Zero. But because all of my appliances were Viking, I didnt want to make a mix. That’s why I bought my own refrigerator. But by the day I bought it, it started to have many problems. The engine turned off by itself. It worked once in a while.Viking fixed it three times. When they were fixing the last time, the tech broke the main doors arm so he couldn’t close the refrigerator. I got more upset about it. He then made the refrigerator open and said, “You have to turn it off, and you have to wait like three or four days for us to have the part for me to be able to fix it.” I said, “Are you gonna leave me without a refrigerator, without a freezer? I mean, it wasn’t my fault. I mean, you are fixing something new, and now, you are telling me I have to wait four days without a refrigerator because you broke the arm?” And the fourth time, they again wanted fix it. I bought something new. I dont want it to be fixed all the time. So, I brought it to the place that I bought it, they spoke to me and they changed the whole refrigerator.Hopefully, I will buy the same Viking set because all appliances on my kitchen are Viking. It came with the house. But the ones they have in the house are the worst ones that Viking has. The cooking appliance turns on by itself too. It has the same problem. Almost all the people who have the same system said all of it came like that. So, if I want something better, I have to change the model and get something more expensive or higher quality. Also, I want something bigger because the one that I have is really small.

We wanted a high-end range. We needed something ultra dependable and something with great reviews. I cook a lot and I use good quality pots and pans. We use a lot of cast iron skillets and Le Creuset. Everything thats out there right now is even broken in the store. We went to Lowes a couple of times and the grates of some of their higher end ranges were snapped in the store. It was pretty dumb. Another big factor for us is we did not want a display board. Our previous couple ranges had that kind of electronic stuff and we wanted dials we could turn. We understand there are electronics in there but I dont need a pizza setting or anything like that. We bought the Viking range professional model so its an open burner and we love it. We are now calling it the turbo stove and turbo oven because the stuff cooks so fast. But we had to have a guy come out and check it because some of the igniters werent igniting right away on the stove. When we would turn it off, it would go poof and there is a big flash of flame. We had converted to propane. He checked everything and said it was fine. He explained something about the valve that lets the gas in is further back so we are gonna have that. Its not a problem though as it’s not dangerous. Its just something that had to get used to. And then the guy figured out what we could do where it wont poof. Right now, I have a Le Creuset on the stove and I’m making a bone broth. If I put the two back burners on the simmer function, it’s really nice and low. My broth simmers nicely. It kinda huffs but it doesn’t do that on the front burners. I got a huge stockpot on a front burner. It’s in the lowest setting and its beautiful. Our range works fantastically but it is different from what we were used to. Were adaptable though. We’re gladly working with it. Also, the range doesnt have a timer but Im okay with that. I baked a sourdough loaf this morning and it’s beautiful. The oven is consistently 25 degrees off according to my Amazon internal cheapo thermometer in there. But were also at 4,200 feet. As long as I know that its 25 degrees off, I can deal with that. Our last range was all digital and it was so unpredictable. Thats why we wanted something predictable. Our Viking range is, so far. It’s beautiful and it’s a work of art.

The refrigerator makes some funny noises and Im a little concerned about how it would work if I ever have to have it repaired. But its not an issue that affects the cooling of the unit so its no big deal. For now, its working great and its aesthetically nice. Its a big block of steel and its pretty imposing. Its a good product.

Weve had a lot of problems with the Viking range. The repairman has been here twice. The hinges on the door have not worked properly. When you close the oven door, it kind of falls loose again a little bit. The lights are on all the time. The guy put in new hinges but the oven wouldnt turn on. It was some computer part. Ive been super disappointed.

My husband did some research on the ranges and he said that Viking was rated high. We had a wonderful experience with their dealer, and we got a refrigerator, a microwave, a dishwasher and the hood and the oven. The appliances are of good quality, but weve had a couple of issues with the microwave door as well as the hinges on the oven, which we had to have replaced and has already been handled.

The company is nasty and unconcerned whenever there is a problem... My side by side has been nothing but problems. The ice machine has been replace several times... and today the ice maker stopped working. The filter is changed every 6 months so its not that. The product is just beyond horrible. We purchased the large flat top grill... problems with that 2 times. Double ovens... havent had trouble yet, and warmer hasnt had any trouble. The dishwasher isnt even as good as my old Whirlpool... Over 20k in appliances and not even as good as standard crap on the market. Should have gone with Wolf like I originally wanted. The salesman talked me out of Wolf and Subzero for Viking! My opinion... DONT WASTE YOUR MONEY!

I have a 6 burner dual fuel in TX and a 30 gas Viking in Seattle. Love cooking on both! The temperature control on all burners is far superior to the Dacor we gave away. Even heat in the oven is great for baking.

Weve had problems with every single appliance that weve purchased from Viking. The refrigerator has been making a weird noise. We had the guy come today to look at the noise and he couldnt figure it out. On the stove, two of the back burners would only light up partially and they take 10 seconds to fully light up. The guy looked at that too and cleaned some stuff up. The back burners are working a little bit faster but theyre still on the slow side.When we got our dishwasher, the motherboard was broken and we had to have a brand new one because when we turned it on, it would continuously run. The timer would not count down regardless of what cycle we put it on. Im not fully happy because of all the problems weve been having. But the problems have been addressed and looked at. Im a little worried that the two-year warranty isnt going to cover everything because of what weve already experienced.

In Dec. 2013, I began to have an issue with my Viking Dishwasher, purchased the previous March. It made a honking noise when changing cycles. I called Viking, got the name of their local authorized service company, and had that company come out. That was visit one. Need a part. Part ordered and service rep returns (Visit two). Dishwasher apparently repaired, but malfunctions the next time I used it - this time the audible warning beep wont stop. Call the repairman, who comes back and, you guessed it, needs to order a part (Visit three). When he returns and installs the part, the beep still wont stop, so apparently it is the wrong part (This completes visit four). Today he came for the fifth time and, you guessed it, apparently the part he replaced in one of the earlier visits is broken.Compounded the fact that I have been without a dishwasher for seven weeks is the terrible response I get when I try to contact Viking. The only time I was able to reach the company easily was in December. Since then, I am rerouted, given the wrong person, put on hold, etc. More important, apparently Viking has moved the consumer service warranty department to various locations, none of which have access to Vikings warranty records for its existing customers. I have given my serial number to three different Viking company reps over the course of my phone calls to the company, but apparently Viking either doesnt have a system that records this information or its system is not available to the reps assigned to handle customer warranty calls. Now this may make sense to someone, but that someone is not me. I do hope that my Viking fridge, range, and microwave, all purchased at the same time as the dishwasher, never malfunction. I certainly would not have bought any of these products if I had know how terrible the warranty customer interaction is.

From the beginning, the marker decals have been wearing off my oven and cooktop. Viking said they were screened on whatever that means. Now I have virtually not markers left on my oven temperatures. How could a company like Viking produce Mickey Mouse markings?

I wanted the Viking Ranges look and also wanted it for the resale value. Everybody says Viking is top of the line but its beat up and cheap. The quality was not as I expected. Ive had one for over a year now and am disappointed because Ive had cosmetic issues with it though the repairs have been great. I also have had troubles with the handles turning off. The knobs are hitting the screws that hold it going to the front panel so then I’ve got a really loud rattle with the exhaust fan. Its amazing when it cools down and the skillet pans rattling on it. It gets so loud it disrupts conversations. Luckily, its still under warranty and they’re gonna take care of it when they come back.Apart from that, I like the way it performs. It cooks well. Also, the whole customer service experience was overwhelming but was better than expected. I was doing a DIY project and had issues with the cabinets so it took a long time to get the range unpacked and installed. But they treated me very well. Overall, I’m very satisfied with my Viking experience.

I love to cook and I’ve always been impressed with the stuff from Viking. Ive always wanted a range from them. Some of the other brands dont meet my expectations. I got a Viking range lately and Ive had a bit of an issue with the burners. I’m out in the boonies so it’s on propane. But then, I don’t think the burners on the range burn evenly as I can get a higher flame on one side. Nevertheless, I love the six burners and the way the range looks. Its a convection oven also and overall its been performing well.

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30 stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm. At 5 pm, I went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of $447.36, replaced the control board. Less than four months later, 9/4/2012, I went in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of **! I am once again waiting for the repairman to come out this Saturday and I fully expect I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store where they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never again!

Purchased a new Viking cooktop, Installed Dec 9th, left burners randomly shut off. Called Viking for service. First service company never came, no contact. Called Viking issued a second service ticket. Same results with new company. Contacted again on 15th assured it would be resolved within 48 hours. Christmas came and went, cooked for 15 on Coleman stoves in the yard. Called again on the 28, fully dressed down by sick/grumpy customer service rep. Told they currently have no service company for Nth Florida and that I would have to be patient and wait on them to find one. Asked for unit to be replaced, barely a month old and never worked and flatly told no. Will never buy another product from this group again.

I moved in November and I wanted a gas stove. So I found a plumber to put the gas line in and I was either going to buy a Viking or a Wolf. But I read reviews and decided on Viking. I purchased the range from a small store and everyone there was extremely friendly, extremely knowledgeable and very happy to show me all of the wonderful features. They were fantastic and made sure I was happy. I also love the range. Its the best stove. The burners go all the way down to a tiny steamer and thats one of my favorite features. I love the telescopic shelves in the oven, too. I have some back issues and with the way they pull out, its easier for me to get things in and out.

The Viking stovetop is a safe stove and the quality is good. I use it almost every day. However, after I’m done using it, the fans inside it turns on twice to get rid of the hot air. And then it makes noise for an hour or sometimes even longer. I just use the oven to bake a tiny bit of stuff but now I don’t want to use it often because I don’t like to hear that noise. The stove itself is good but that oven is a problem and it’s annoying. When it’s working, it’s okay. I stop it and it starts to have something wrong. I won’t recommend it.

I was replacing an old unit which Ive had for 10 years with Viking refrigerator, the same unit. The old one had a problem with the door hinge so it was recalled. The new Viking is excellent. It was a newer model because there wasn’t an exact replacement with the older model. Everybody was very, very nice and everything was absolutely perfect.

Viking Range have had the reputation for quite a few years and we had looked at various ranges and Viking Range fall under the affordable price range. I expected the best quality from it when I bought it and its good because it didnt have a lot of electronics and would last me a lifetime, but our first range experience did not go so well. I was very disappointed its oven died after about a year and a half. I was glad I had an extended warranty on it because otherwise, it wouldnt have been covered at all and I wouldve been out the entire amount. But after nine service calls, it could not be repaired. Viking then replaced it with a new model because the model of our first range wasnt available anymore. Since then, the stove we have now has been working fine. Weve had it for about a year and a half now. The variety of the temperature using grade on it is the best about it. I can get down to a nice low simmer.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36 refrigerator with a separate 30 freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was it wont happen to us. Was I wrong.Within one year, back in 2018 (pre-Covid; so no excuses yet about shipping issues/health issues/work shortage issues), the refrigerator stopped working altogether. Everything inside was ruined. The refrigerator was hot. It would not cool anything. I called Viking and it took 3 days to get a repairman to our home. Three days of no food. Then of course the part had to ordered. This took another 2 weeks. The part arrived and within another week it was installed. One month of no working refrigerator. I asked for a loaner... nope. I asked for a replacement... nope. I asked for a food stipend... nope. I asked to reimbursed for the ruined food... nope. After the month delay, it was noted that the refrigerator was beyond repair and needed to be replaced. This took another month for the new refrigerator to arrive. A $12,500 refrigerator that we could not use for two months.Now check this out; within a month or two of the new refrigerator being installed, my 7 year old son opened the fridge to get something. He pulled the door and as he pulled his foot was in the way and the door punctured his foot. He required 7 stitches. Our family wrote it off as the craziest accident ever. But... within another month or so, the door was not closing properly. This was a brand new refrigerator and the door would not close right. The magnet would not catch and the door was essentially always open. Viking sent a repair guy. He could not figure it out. He kept stating that the hinges were unlike anything he had seen. Then it dawned on him, the door was installed upside down. He had to take it off, flip hinges and reinstall. What??? Upside down? How is that possible? I then realized that this is probably the reason why my son punctured his foot. It was too low.Six months after replacing the refrigerator, the freezer stopped working. Everything melted. The compressor (?) was shot and it was replaced. For the continuing hassle, Viking extended our warranty an additional year. We now had 3 years of warranty. Within the three years, we have had to replace the ice-maker at least 5 times. Every 4 months it develops a leak and water drips into the ice bucket. Soon the ice bucket has an inch or so of water at the bottom and the entire ice bucket turns in to a solid block of ice. They send a repair guy and he replaces it. This has happened five times. It is broken again now. Unfortunately we are now out of warranty. I argue that the problem began while we were under warranty. This apparently does not matter. Viking wants to charge me $150 for the part and $150 to install it. Again a $7,500 freezer with an ice-maker that does not work. Dumb.Today, the produce tray in the refrigerator broke. Looks like a plastic piece fell off and the side by side drawers came off. This overpriced appliance is an absolute joke. Like my neighbor did with me, I tell all people that compliment our gorgeous appliances to NEVER buy the Viking brand. I warn everybody that I cannot to make the same mistake we did. Viking sucks.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

The developer of the house I was building in South Carolina chose Viking appliances and I was thrilled when that was the choice. Theyre so well built and top of the line. Thus far, Ive had time to play with my Viking Range. With my oven, there is an option to use either standard baking or convection. And so, the popovers that I usually make are ready in half the time and they are perfect. The adjustable oven racks and the fact that the range has six burners have been my favorite features. It has exceeded my expectations.

We like the pull out drawer for the soda and for the snacks of our Viking refrigerator because its big. But we had a lot of issues with the refrigerator that we got. We had some problems with the icemaker and with the inside of the refrigerator temperature being too cold where a lot of our food got frozen. It took about two months for the repair process to be completed from the time they came to look at it, to the time the parts came in and got installed. The icemaker’s fixed, but I’m yet to determine whether the actual inside of the refrigerator has been fixed or not. But the people from Viking have been great to work with. As far as the experience of getting the refrigerator fixed, the process was pretty seamless. But it would have been pretty nice if the parts were available in the technicians truck and ready for install.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

My induction range is incredible and makes cooking an enjoyable experience. My husband said its official, youre now a foodie! Our Thanksgiving turkey was the best tasting, juiciest bird weve ever had and no bag! I love my range so much. I talked a woman in Windsor into buying the same one and she love hers too!

Second failing of self cleaning feature on a dual gas/electric Viking Range that I bought specifically so that I could have gas plus electric self cleaning. The range is 11 years old and Ive infrequently used the self cleaning, perhaps 7 times at the most. First repair in 2009 cost $700 and now it is broken again. At this rate, self cleaning is costing $100+ per use. When I complained the first time about the outrageous repair cost to Viking, they figuratively shrugged their shoulders. I have another complaint in again. I would not recommend this range in particular and I would be hesitant to buy any Viking appliance without careful review.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

We like the design of the refrigerator. The range hood and the dishwasher were also included in the package which we liked. The quality is very good except that our range needed to have the boiler burner replaced through warranty which took probably three months. The technicians did everything they could. They just were waiting for the part.

Ive used Viking Refrigerators in the past through travels and Ive read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. Ive only had them for a few months, but its been fine so far. I like the refrigerators size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

The builders of our home had already selected Viking, and we had seen the Viking appliances at a friend’s place and we were very happy with the appliances, so there was no regret. Most of our appliances are from Viking and I had to contact their customer service for the registration of the appliances. I had trouble registering the products once we occupied the house, and that was resolved. The customer service team was very helpful. They knew exactly what my request was and they were able to help me register the products. There were a couple of times it took me a while to connect to the customer service, though.The quality of our Viking refrigerator is great and it is easy to use. I like that the configuration of the compartments could be changed. There are many configurations that I could do to suit the container size that I am storing in the refrigerator. Thats the biggest plus for me. All the products are from Viking, so they are all coordinated. They blend very well together in the kitchen. Viking products are durable and they last for ages, so I’m very happy that we’ve made the right choice. Overall, our experience has been great.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.

The house we moved into in July of 2016 has a Viking all-refrigerator (no freezer). Ice builds up on the inside bottom left-hand side of the back at an alarming rate. I have defrosted it 3 times in the 8 months weve lived here. The repairman from the local company that services Viking appliances is here for the third time, and now thinks that the ice build up behind the inside wall is so great that it continues to cause the interior of the refrigerator to build up ice. I love the size of the interior and its a nice looking appliance, but this frost issue is making me crazy!

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly. Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove. They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didnt get a phone call. In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same. But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely. Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didnt even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another. All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

We did a kitchen remodel in 2005. Just like all of you, we thought we were buying the top of the line appliances. We have replaced the hinges twice, the freezer seal, the icemaker three times, had water flowing out of the corner of the bottom freezer, the alarm going off constantly, and now - a refrigerant leak. We were told that it is a ten-hour repair for two repairmen - approx. $1800! We are going to buy a new unit this weekend, and you can bet that it will not be a Viking. If there is a class action suit....count me in!

I wanted to try a Viking refrigerator since its a good brand. Ive also seen their ads and heard them from my friends. I bought one and the quality is very good. Its self-cleaning too.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

After reading these complaints, I feel really foolish being included in this massive collection of consumers who have purchased these products that perform so poorly. No one should ever have to make this error again. Stove, dishwasher, and range aggravate me on a daily basis. My only hope is a class action lawsuit for deceitful business practice that will redeem this unfairness.

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

Viking has a high quality product at a reasonable price. I like the look of the range though I wish it had a timer. My husband uses the griddle a lot. He really likes that.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.