I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

Viking 30 single oven Model VES0130SS - Have had trouble with the door closing since day 1. The inside light stays on when the door does not completely close. The decals are pretty much illegible on the electric oven and gas cooktop. The self cleaner evidently does not function. The inside back fan is very noisy.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

I bought a new home and theres a Viking Range in it. It took a while for me to get used to the idea of having a convection oven because I’ve never had that before but I like it a lot. It seems to be really good quality. But I’m not exactly enjoying the cleaning process of the surface on the top where the burners are. It’s got the grills under every burner and it’s not fun to clean all that if there are spills or things on top of the cooking surface. There are way too many little parts to clean and I was coming off of just a solid surface cooktop which was pretty easy to maintain. Other than that, I’m enjoying the gas. I like the fact that the burners light instantly and get hot faster than an electric stove.Also, when I had a service guy out from Viking for the door of my brand-new dishwasher that had a broken latch on the side, he played around with the oven, too. When it was running, the convection stops and starts, and stops and starts. I asked him if that was normal and he said yes. But he still made sure it was working right and tinkered with it a little bit.

Ive had my Viking range for about four months now and it has been good quality.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

I currently have a Viking Refrigerator that is still under warranty but paid full price to have it repaired. Viking will only cover repairs performed by their authorized center, and that repair company is NOT trustworthy. Ive had to repair both our Viking convection oven and refrigerator in the past 7 years, whereas Our old (much less expensive) GE appliances are still working perfectly after 20 years. I will not be purchasing any Viking products again. Shame on Viking.

Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

Other than the big oven door, my Viking range is great. I can put a couple of whole cookie sheets in there. Theres plenty of room to do whatever you wanna do. But the big door, unless I stick something in it, will not stay closed when we cook. It leaves a light on so I have to put something in to close it. I love my Viking a lot but the oven door is a pain in the neck.We also got a Viking refrigerator and the light went out. The guy came over to fix it and he didnt have what he needed. We tried chasing that guy down and we still dont have lights in the regular side of our refrigerator. Viking finally sent the instructions and I had them chase the guy down. So we have the Viking manuals but I havent been able to get to that tech to get him to come back.

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brands reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I dont know if Viking was worth the money we paid for. Weve had less expensive brands in the past that worked as well or had fewer issues than weve had with it. It should be more reliable for its price.The water dispenser is leaking and the ice dispenser has been replaced twice since we purchased the Viking refrigerator. Also, the approved service provider that was recommended on Vikings website was terrible. They came on April 17th, ordered several parts and then they communicated but there hasnt been anything done. They said they havent gotten the parts in yet or they are not sure if theyve gotten the parts in yet. Im having to contact them to follow up, and theyre not calling me despite our verbal agreement. I already paid for the parts, too. Well never use those people again.

20 years ago we went with a Vulcan, a true industrial appliance and after years with that, we decided that we wanted something more refined. Viking Ranges features and design fit what we wanted so we bought it. I wish it was more affordable but we love it. I have three favorite features of the range. One is the thermostatic griddle because that was one of the big things that the Vulcan did not have. We had the combination broiler griddle so we had to manually manage the temperature on the griddle, which was a ridiculous amount of effort. Thus we didnt use it much. Having the thermostatic griddle now makes it very usable because it makes it simple - turn it on, set the temperature, wait 10 minutes and cook. Another favorite feature is the convection. I use it almost all the time. The last one is actually an accessory but I do really like it and thats having the wok grate. There was one defect with the range and we worked through the dealer that we bought it from and it was good. They thought at first that it was a defective grease trap so they just sent out a replacement. When that didnt fit, they decided to look a little closer. In the end, it turned out that the griddle assembly was not welded together properly, thus the reason that the grease trap didnt fit. The problem was addressed and weve had no other issues.

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

My dishwasher was recalled due to fire hazard. It stopped working. They would NOT fix it for free. Then silverware basket fell apart with very little use. I called Viking in Concord, CA and spoke to a woman who works for Viking. She said she could order a replacement silverware basket for my tenant (The house and dishwasher is hundreds of miles away so I had no idea of its size.). I paid for the basket and was told it would arrive in 3 weeks. After two MONTHS, it had not arrived, per tenant. I called the appliance store and they called the lady in Concord and she said it had been shipped out twice. However, this proved not to be the case at all. When I spoke to her, she said that due to the fact that the dishwasher was 4 years old and discontinued, she couldnt find any baskets. She had none available and had made no progress in finding me one. She never once bothered to contact me, or the store for two months to inform of us of the situation. She could not give me the size or any helpful information so I could search for it myself. I went out online and found a website that locates parts and I had one ordered in 5 minutes. After I spent $20,000 on VIKING appliances, I have much regret. I will never buy from them again and beware, this is how they will treat you, too.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, Nope. We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, Oh, you have Viking.

We’ve had Viking equipment in previous homes then we bought from them again and got a Viking refrigerator. Its good quality and it works. It’s doing very well and also looks good in the kitchen. The Viking dealer we got it from was very cordial and very easy to deal with. I would tell others to take a good look at Viking Refrigerators.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range. I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon. Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience. The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.

I used to live in the downtown Denver area and had a loft that I refurbished down there. I had all Viking everywhere. Then I moved into a new home north of Denver. I had to buy my own refrigerator because it was a brand-new home. I decided that the Viking fit in the space the best and I also liked my Viking purchases previously back in 2000. I’ve been pleased with my Viking refrigerator. I can’t believe how long food stays fresh in it. I can leave food in there for weeks on end, and it still comes out as if I just bought it from the supermarket so I’m very impressed. I think there’s truly something going on in that box. I also like the industrial nature. It’s all heavy-duty stainless and the moving parts are very fluid and easy to operate. I’m extremely satisfied and I really enjoy owning Viking. Viking is pricey, but I get what I pay for.

When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

Our Viking range was installed around the end of August to the beginning of September, and its really convenient. We got it for the quality and it has been awesome so far. I just want to have somebody come and tweak it because some of the burners seem to not hold the flame steady. Ive also tested the oven and Im really impressed with how it heats fast and holds the temperature.

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; theres four shelves in total. All are broken and cost about $250 a piece.

We had a horrible time with our Viking when we first got it in. I contacted Viking and they got on the ball and got the range serviced. I liked the people I dealt with. Also, the range cooks good, although Im not used to the oven yet. It seems like my cakes and stuff have been all right but with biscuits, Im having to put it up on a higher temperature to even get them to brown good. That bothers me. And the quality inside the oven kind of disappointed me. The racks from the other stove that I had were more of a quality than the ones I have now. Also, in the book, it says to use just soap and water for cleaning but that wont do it all the time. That worries me. Its very important to have a product that you can clean with other than just soap and water.

I had a Viking range when I lived in Southern California for 20 years and couldnt kill the thing. Initially, I purchased it for status. It looked so great in my house. With a culinary background, I quickly found out that this range was amazing. It performed. I moved and could not take it with me. We finally built our forever home and one of the requirements was that I bring that Viking back. I have a whole Viking kitchen. The window in the range in the oven part of it is not the same as it used to be. This seems like it needs some kind of gasket around it. I sometimes see steam between the glass. I was told thats normal but it wasnt like that on my other range. But all in all, it works really well. I love it. I had a GE in another home and it was like junk. You couldnt clean it. It’d scratch. I took the air filters out and washed them. They fell apart the first time. You dont get that with Viking. It is a lot more money but you get what you pay for. I tell people if youre going to invest in appliances for your house, this is the way to go. Its everything you need and Viking stands behind their product.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

Range is 1 year almost 2 months old. Range comes with a 3 year warranty. 5 year on the porcelain enamel. Called authorized service. Enamel is starting to lift. Oven light flashing. Oven is in repairable for enamel. No signs of foil on bottom of oven. This was the statement on the service ticket. Viking just wants to do a payout instead of replacing the range and not honor their warranty. We do not want a payout. We Just want the manufacturer warranty honored.

I have a full Viking kitchen and Im not enjoying the customer service that comes along with my purchase. They only have a two-year warranty on that stuff, which is fine. Thats their policy and they can do whatever they want. In the grand scheme of everything, I called Viking because my wife and I, we cook a lot and we really use our professional kitchen as it should. At first, I went to register online with Viking and I was able to register one item. Then it said to call customer service. So I called customer service, and took photos of all the items as well as their serial numbers. I got an email back saying theyre registered and theyre all out of warranty. I thought that was impossible since we just bought them. I was very frank with them and I explained it through the email. I also spoke with three different people. At first, someone from customer service said they could make an exception here. Then it went to someone else until finally, someone said its their policy and they dont do that. It was the most cold email Ive ever received from a company and I couldnt believe this. Now, screws are popping out of my oven and I dont know where theyre coming from.

Our home is new construction and not our permanent home. We plan to live in the house 50% of the time. We moved in October 20, 2020. We purchased all Viking kitchen appliances and mind you this is our first Viking purchase and will be our last. After the first use of the stove top, it started rusting. The front panel and the back vent panel. No chemicals were used to clean. All I used was dawn detergent, water and a microfiber cloth. After contacting Viking we were told that we have a 90 day cosmetic warranty so they are willing to replace the parts that are rusting. Huh??? The oven had not been used or the oven door had not been wiped down. The microwave or dishwasher had not been used either at this point. So Viking was to just replace the parts that are rusting and Im to hold my breath that nothing else rusts in the 90 days or it will not be covered. Am I the only one who thinks this is unacceptable?I told Viking that stainless steel should not rust and so quickly. After submitting a request to Viking for a replacement range, management declined my request. I bet if “management” paid $7000 for a range and it rusted the first time they cooked, they would not find this acceptable. I will never buy Viking again and their customer service stinks. I’ve had to call Viking every time because they do not call back or follow up.

I chose the Viking range for its quality and looks. The team at the Viking dealer was very helpful. I had issues with registration, and they sorted it out right away. The overall quality of the range is good, and my favorite thing about it is how they look. I would recommend Viking.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

I had seen some Viking refrigerators in friends’ houses and I like the aesthetic. I got my own Viking refrigerator and we got it from Abt in Chicago. While we had a run-in with Abt towards the end in regards to how they went about declaring undeclared costs, it has nothing to do with Viking. Still, the refrigerator is expensive so it better be good quality. My favorite feature is its capacity. We have a small issue with the icemaker but Viking had been quite responsive in getting somebody out to repair it. Overall, the Viking refrigerator has been great.

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00 each and they have all failed many times. Control boards in the all fridge model and the gas ovens do not light or function correctly, and in some cases not at all. The burn tubes are HAND drilled like from the 40s!!! Basically like some kid with a hand drill trying to drill the gas holes into a tube so it might work! Unreal. The service guy has been out 8 times to try and make it light correctly! The fridge, what a total waste of $7000.00!!! If and when it cools it will freeze the food or just alarm or stop cooling at +14 degrees c! This Viking crap has ZERO consistency and is RUBBISH! Even the Viking toaster had to be returned as it failed the first DAY!

Viking was the one recommended by the sales representative at Best Buy. Also, I checked some reviews online and it was so good. I wanted to try a new brand and I decided I wanted to get that one. What I like the most is that the fridge is very spacious. More than a regular one. However, I had to call Best Buy because it stopped working. They fixed it for free because I had it for less than a year at that time. So, I had my doubts but it has been working fine since then.

I just moved in my condo and my Viking range was in the condo when I bought it. Ive only had it a couple of months and it has been fine. Its a high quality product. I had a Wolf range in the past, and its about the same quality. Its good.

We want to have high end appliances and our refrigerator choice were between Viking and Wolf. But we felt Viking was more professional grade, so we went with it. Its overall quality was good, but the door was not aligned when they were delivered. So we had to follow up, and they brought a technician through the dealer to readjust the door. I was disappointed about that and I was not 100% satisfied. But in terms of the condition, its working fine, so Im good. So far, my experience with them was satisfactory and their product looks dependable.

Because of the quality of Vikings products, we bought a range from them and so far, its great. I like the range of temperature options on it. Compared to the appliance I had prior to it, my Viking range is the greatest thing.

The first person we dealt with at the Viking dealer was really bad at his job. He only did the bare minimum for customer service and didnt really care about it. The second was fantastic, though. She was attentive, helpful and did what we needed to get done with the same information that was provided to the first guy. Weve had a good experience with them. The repair company that they referred to us came out the next day to repair our freezer after the other repair company could come only after two weeks. Its really nice that we were given accommodations. Now its done so thats great. However, the refrigerator is very shallow. It needs to be deeper so it can fit more stuff but other than that, its great. Im very satisfied with my Viking experience. Theyre easy to work with and I appreciate the above and beyond customer service.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

We’ve had our old Viking Range for at least 14 years. We did some comparisons this time but still ended up with Viking because of our past ownership. The quality of the new range is top-notch and it has the ability to do the low simmer on the burners, which is really nice. In the oven, the slide rails are really nice, for the racks, too. The Viking dealer was terrific, knowledgeable and very nice and we had done a lot of background research so we didn’t really have many questions for them. However, we had a problem with the oven igniter so we called them back and they had somebody out to fix it the very day that I called. They were completely supportive.I love the burners and the oven itself and I’m getting used to using convection. The old oven didn’t have convection so I’m playing around with temperatures. I really like the new ranges quality and some of the features but there could be some improvements. One of those is the oven fan runs for a really long time after I turn the oven off and it is annoying to have that constant fan there. The oven window and the oven light are really miserable. There might be better ovens out there, in terms of the oven light, oven window, and that annoying fan. But other than that, it’s really nice and sure is pretty.

I went to Best Buy and they had Viking Ranges on display along with the other brands and I liked it. Its simple. There are no any electric screens which I didnt like. It was all manual like those round switches. Working with the team members was great and they explained everything. Everything we received was in good condition except there was an issue. The thing we put on the top of the burner to hold anything like a big bowl has small rubbers so they wont make noise when they touch the panel and one of them is missing that small rubber. In my opinion they need to lower the price a little bit so we can buy the whole stuff cause right now I only have an oven and the microwave. I was looking to buy a refrigerator and a separate oven plus a washer.

Since getting this very expensive refrigerator freezer we have had nothing but problems. Parts breaking, many service calls and repairs by a Viking certified company given to us by Viking. This refrigerator is only 6 years old but about a year after getting it we have had nothing but issues. We have someone coming on Monday to try to fix the current problem. They were out here 4 months ago. I am so frustrated and will never get another Viking refrigerator again.

We bought our Viking 6-burner range used, with very low usage on it. It looked all pretty with the stainless parts, and worked well... for a year or two. After a while, Ive noticed the lack of stainless parts and fasteners where it matters. This thing is just a rust-bucket. We live in an area where steel is not particularly prone to corrosion - the lousy materials are to blame. Rusty, creaky door hinges (maybe that is why our door actually stays closed :-o). Rotting gas oven burner. The pan under the grates has rust-through. On and on. If I thought this was a long-term keeper, Id order a truckload of igniters for the oven, as they go out regularly. If I had to pay someone to work on this, it would be much cheaper to buy something else. Rubbish! Id rather have an old 55-gallon drum and scrap wood than another one of these.

We got a Viking Range when we purchased our home and it was recommended by the builder. Its been good quality so far and it cooks quicker and more even than the previous range we had. Im very happy with it and Id recommend Viking Ranges.

Purchasing the Viking refrigerator was good and the dealer gave me a good price. The dealer was top-notch. I like that the fridge makes a lot of ice. Id recommend Viking.

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

Our Viking range came with my new kitchen. It is a beautiful piece of architecture, and I love its high quality. I like the dual nature of it. Its an electric range gas top. I love how it looks and feels. We had a service call on it, though. Periodically and almost in a random way, the settings for the oven were not matching what it was doing. So we’d put it on bake at 425 and it would bake at 200 or something. And every once in while, it would switch into the cleaning mode and lock itself up and get really hot even though it was set on bake or whatever. It was totally weird. It locked us out once, and it didn’t cook while we had food in it.

Viking is a good brand. Its made in the USA and we like the look and size of their refrigerators. Ours is working great so far. The temperature control is nice and the doors open and close easily. Its like a French door refrigerator, but they dont hit each other. My sister has a Sub-Zero but its doors would hit each other if they didnt close them the right way. As with ours, the doors seem to be pretty seamless, which is good. However, the freezer in our fridge is like a pull out drawer and if I pull the freezer from one side, it gets off the track a little bit. Sometimes I have to straighten it out and push it back in, which is a little weird. Also, it would be cool if there was a water dispenser inside the fridge, though Im sure Viking has that on some of their high-end refrigerators. As for the Viking dealer, their team was on-time and they answered all my questions. They were absolutely friendly and respectful as well. It was an easy experience overall.

We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

Viking has a great reputation. We were looking into fitting into our budget long-lasting appliances. The place we bought them from was having a deal at the time, and it included all three appliances for a great deal. However, had it not been in the middle of a pandemic, would have been a lot easier. But there were some delays and some confusion as to when appliances were going to be delivered. Some were delivered at times when we were told they werent going to be, so our contractor wasnt prepared. But I love how heavy-duty it is. We had an incident where we needed to replace a part, and it came quickly and within the warranty. The Viking refrigerator looks great.

The oven of the first range we got didnt work at all. We had a technician out but, unfortunately, it didn’t work so we had to order a new one. The company that we bought it from made it smooth but we had to wait two months. It was aggravating to get a new one but it was okay.

I like the price of the Viking Ranges and also the access to obtaining the part so I got one from them. I bought my oven from a store in Chicago that sells Viking appliances, and the service that I got was excellent. Everything looks great and whatever was advertised for the type of oven we bought was exactly what we got and if not more, so its been very pleasant so far.

I liked the durability. However, I am so unhappy. I purchased the refrigerator then right away, I noticed a sound. I called in two weeks after I purchased the refrigerator because of the sound. Viking sent a repair person. They replaced the motor. And now, it has another sound that’s bugging me, so I rescheduled another appointment. I realized I had felt it but I was always in a hurry. The handles are giving shocks off. I had an electrician go in yesterday. And for some reason, he passed by the refrigerator with his gadget to detect electricity, and there’s electricity running through the handles where we open it. And he said, “Whoa, call them immediately tomorrow. Get them over here. This could be dangerous.”I was talking to Viking regarding this and I paid $4,000 for this refrigerator. They were sending me repair people. And Pacific Sales told me they only had a 14-day exchange, and Viking will only do repairs. Now, with this issue, I want a replacement. I dont want to settle for a repair but they want to keep repairing everything, so I’m going to call them this morning and see how were going to address this issue.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

At first, when my Viking range was installed, the installers pushed it too far back and the cord broke when it got pinched between the gas line and the stove. When I was ready to clean it, the main big oven never shut off. Its like it never got to the heating temperature and it just heated well exceedingly. So it burns up the igniter and some other part because the oven got too hot. I couldnt even touch the stainless steel on top of the stove. Id washed the whole thing like I was supposed to and then Im supposed to run the oven at 450 degrees for an hour to an hour and a half to burn everything out. And I found out that it got so hot and it would work until it melted everything.The Monarch people came and replaced the cord but it still didnt work. So the Viking rep came out, replaced the cord with a Viking approved one and replaced some other parts but it still didnt work. Two weeks ago, he came back out again, replaced some more parts and then ignited it. It didnt work, it didnt shut the heat down and then he started looking at the wiring and he found that the wire that was connected to the knobs was connected to the wire to the griddle and vice versa. So when we turn the oven on, it thought it was heating the griddle but was never getting heated so thats why the oven never shut off. He fixed those two wires that were crossed and then the oven started working again. But that night, we were starting the oven and then the igniter kept shutting itself off. It would try and ignite after five times and then it just quit. So, were still trying to get it fixed and he scheduled to come back again to look at that.This has been going on since the Viking range was delivered to our house. I am nearing two months that weve had the stove and its still not working properly. It seems that even have they not pinched the cord, because of the wiring issues which we didnt know about, the oven would have still done the same thing. It just happened to be something that happened that we thought might have caused the problem while in retrospect, it didnt. When we bought it, it was a floor model and we knew that. However, we did not know at the time, we didnt ask and they didnt disclose, that it was seven years old so, there was no warranty on it. Ive got all the emails from them that states everything theyre saying they asked their Viking reps and Viking is not really standing behind the product because it was a seven-year-old floor model. That would make a big difference in our decision to purchasing.When we bought this stove, we were offered at the time an extended warranty for five years for $400. We thought that its a Viking stove and were paying $8,000 for it. It should have the factory warranty so we chose not to buy the additional warranty. But then, when we started having problems with it right away from day one, I wanted to buy the additional warranty. I asked if it is too late to do it because we were not told that this Viking stove is seven years old and we wanted to protect ourselves. And I found out that they should never have offered us the extended warranty because the stove was over five years old, that it was their mistake to offer us that warranty and that we cannot get any Viking warranty because of the age of the stove. It sounds ridiculous to me because its still a brand new stove.But they have been paying for all the repairs because I went online and I registered the Viking product. They gave me a 90-day warranty for doing that. Im trying to get everything done within this 90 day because after that and if we have issues, I dont know what were gonna do. Im sure that the repair person is in contact with Viking because thats how hes getting paid. So now, my husband and I feel that when it was put together, the manufacturer miss-wired it.Also, I strongly feel that especially because there was manufacturer problem in the range and because it sat for seven years, it would have been a problem they would have had with ranges sold seven years ago. So, personally, I feel like we should have more warranty because I dont know that were gonna have everything that could happen, happen in 90 days. But I told them that Im not paying a dime to repair the stove and if it cant get fixed, then they can take it back and I want my money back.My experience has not been great. I feel like Viking is dropping the ball with standing behind their product as the manufacturer. But I dont know if they know that the wiring issues were their fault. Whoever put the stove together made a mistake. Between the stove and the hood, weve spent $10,000 so were not talking about a $1,500 stove. Ive been very patient, I sent numerous emails and Id let Monarch know what happened and where we stand. Im not happy and I feel like we need to have a warranty. But their stand is they cant offer us any warranty that Viking wont back. All in all, if we can ever get it working properly, we can use the small oven but not the big one. Its my husband and me right now so it hasnt been an issue but if we have a dinner party, it would be. Also, I am a little concerned that Im only getting a 90-day warranty, Im two months into this, I still dont have a working stove and whats gonna happen at the end of the next 30 days because it was faulty wiring which caused all the damage to my stove. The repair guy is out at South Lake Tahoe and I live in Sparks, Nevada so its an hour and 20-minute drive for him. He only goes to the Reno-Sparks area on Thursdays. So hell come out on Thursday and then if there are issues after he leaves, then hes not coming back till the following Thursday. I thought he was gonna come last Thursday and he didnt put me on the schedule. So I have to wait until this Thursday and its eating up my time.I have gotten nowhere because Im always the third party person dealing with Viking. The repair person talked to Viking, Monarch talked to their Viking reps and I havent had anybody from Viking contact me to talk to me about my issues. I told Monarch that if this cant be resolved, Im returning it and I want a full refund. If I have issues, then I will contact the appropriate department. They need to make this right. Im trying to be very reasonable and Im starting to get to the point where Im not gonna be. I am one of those people that try and work with everybody. Things happen and it doesnt do any good to get all upset. Its not the sales persons fault. But Im starting to get to the point where frustration is starting to set in. But we love the range and the parts that are working. We love everything weve used on the stove, the small oven and the broiler.

We met with the district sales manager of Viking Refrigerators and it was a great meeting. We switched from Dacor and purchased from them. But when the first appliance that we bought came though, I sent him an email with pictures of the problem and never heard one word. Weve had trouble with the refrigerator and with the oven, and now we’ve got a service call in for the dishwasher, and it hasnt been a great experience. Our interaction with the customer service reps has been a disaster and they handled the situation poorly. I was spending 20,000 bucks and I wanted to get the issues resolved, and I didnt have time to mess with them. So, we went right to the retailer, Abt, and we dealt with them and they responded very promptly. The Viking product is great but getting it here in one piece is the issue. Were very satisfied with the final results, but there was no response from Viking from May until now to get the issues resolved. On the other hand, Abt was great and Id go to them any day of the week. But dont go to Viking.

I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing thats underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesnt mark like the first. The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But theyre the only game in town and I was trying to buy local instead of ordering it on the internet.

I am aware of the Viking name, and quality made me purchase from them over others. I’ve been very pleased with the performance of the unit. The four burners are very fast to ignite. The range has met my expectations, with one exception having to do with the temperature of the oven not being accurate. If you set it to 350 degrees, it is not 350 degrees. It’s actually around 325 degrees. Viking ranges are very nice, not necessarily all of them, but we’re very happy with the style and appearance of the Series 3 model. We purchased it online and it was easy to navigate the website.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

Im very happy with Viking Range. I bought it from a wholesaler and the experience with them was positive. The range is beautiful. Aside from its aesthetic, its functionality is my favorite too, being able to boil water in two minutes. Its everything that I was hoping for and Im very pleased with it.

We built our home 18 years ago and ordered all new appliances. Didnt notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasnt closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.

I heard about Viking Ranges online and from friends that had it. I liked the name, the look and the feel. There’s a lot of good parts, and as far as the performance, the heating elements of it, especially the oven, its very good. It heats up really fast and I really like the feature. However, the main issue I have with the range I bought is the door being so heavy. It has different panels and then those panels are latched to each other. I’ve been having issues with the door not latching all the way because it’s so heavy that it’s coming apart. And since the door doesn’t close all the way, now the heat is escaping. I had a technician come out here twice already who tried to repair that and rescue that back in there, but now it’s the same issue happening. They won’t replace the door. I’ve called everywhere and nobody gave me a satisfactory solution.At first I called from the retailer I bought it from. It was right at the end of the warranty period. So the first time they came out here, it was still under warranty. They repaired it and no charge. And then, six to eight months later the same thing happened again and the guy came out here again. So, he wrote it up and apparently they didn’t want to replace the door. They just repaired it. So, we’re having the same problem. And then I tried to call Viking directly and then I had under the warranty extended warranty go to waste. If you pay a lot for something you have high expectation and high quality, but it doesn’t seem like it. And then we call and don’t get the resolution that we expected. For that reason, I would never buy a Viking again.

Im sitting here frustrated and angry as my Viking refrigerator has done the same thing as the person who reviewed before me. As of the other day I heard a grinding noise and now my food was all thawed in the freezer and my refrigerator does not seem to be cold. I cant tell you the amount of times this refrigerator (in fact my VIKING trash compactor, gas cooktop and refrigerator) have been serviced over the years. I would never purchase another VIKING appliance based on my experience. I know the repair folks are happy for the business but each time they come out I cringe as VIKING repair parts are as outrageously priced as their appliances!

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

My Viking range is great. I love the ease of how quickly it cooks. Its not necessarily the easiest to install but everythings worked out fine. Ive had a couple of issues but its been more from shipping than anything. I reached out to the dealer that I purchased the range from, and then a guy came out from a three-week sabbatical and I havent heard back from them. Im also supposed to get a rebate but I cant get anybody to call me back about it. Viking is obviously very busy and theyre stretched a little thin, but its frustrating because nobody seems to respond.

Viking creates a great product that is sturdy and outperforms other high-end ranges. After buying a Thermador Range that underperformed at every turn and which seemed to be made out of low-quality steel which caught on fire due to a door switch issue, we decided to buy a Viking dual fuel range. What a wonderful experience we have had not just with the product but also with the customer service, which was sorely lacking with Thermador. Thanks for making a superb product!

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasnt self-cleaning and Viking Range appeared to be. I havent cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range. However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didnt work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, Oh, this is the wrong part. This is not what we ordered. So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasnt going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in. So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday. The guy came out from the other place and he worked on the Viking range and he said, Well, I think its just the power supply thats bad on it. Let me get a part for it. So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and thats been a couple of weeks ago. Now, its up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesnt offer an extended warranty. Also, theres a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I dont know how thats going to work yet. We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, Im going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I havent used all the functionality on there but I love what Ive used, which is bake and Ive used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I dont know how long they studied Viking. But when I called the Viking repair people directly, they said not everyones authorized to make changes. If youre going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.

We remodeled the kitchen and we wanted to go with something that was of really good quality and something that was gonna last. It felt like Viking was the way to go. We have some friends that have Viking appliances, and they also recommended it. We bought our Viking Range at Best Buy. It was delivered and hooked up. Everything was fine from the beginning and we love it.There was an issue with the stove. There was a knob that was not working correctly, but the company came out. They were referred to us by Viking. They fixed it, and we havent had any issues ever since. The qualities are great. I cook a lot, and I feel like all the items, the fridge and the stove in particular, are very sturdy and heavyweight. They seem to work better than the last stove and refrigerator that we had. My wife and I are very happy.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

Ive been trying to get somebody from Viking to help me for about two and a half months now and Im not happy. Within a matter of two days, I had all four drawers of my refrigerator completely break. The top two where I put cheese and ham, cracked all the way across the plastic. The bottom ones are absolutely broken and shattered in pieces. It must be a plastic piece that goes around it that is cracked. And apparently, there is a bolt that goes in the door that stops it from swinging open when I open it, and that broke too. Now, when I open the door, it swings into the double oven and the handles of the double oven have now made dents or scratches on the door of the refrigerator. Right now, I have a towel tied around the double Viking Professional oven handle, my $12,000 refrigerator is completely broken, and I cant even have anybody to come over to my house with this looking like this. No one has gotten back to me. Ferguson has been wonderful and gave me the name of somebody to come out and see what could be done or if it was on a recall list, and that guy that was called wouldnt even come out to the house to look at it. He said there was nothing he could do as Im not under warranty. Im really frustrated. Its ridiculous to pay this kind of money and itd be five years old and all of a sudden it just breaks.I looked up on the internet to see if anybody else was having those problems, and apparently, theres been a lot of people that had the same problem with the drawers cracking and breaking. The top ones where I put ham and cheese in look bad, but I can still use them. However, the ones at the bottom where I put lettuce, vegetables, and tomatoes, I cant even use. Theyre in probably about 10 pieces. I talked to customer service and they told me that there was nothing they could do and that to order me four new drawers, it would be about $1,200. Is there somebody else that I can speak to? Nope. Thats it. I am really pissed. Furthermore, in the very beginning, the girl at customer service wouldnt even talk to me because she said I had not registered. I guess I had to register the products with Viking for any call backs and warranties, and until I did that, she wouldnt even talk to me. So I did that. I had to find the receipt from five years ago when we purchased it, with the purchase number and address. Then I called her back and theres nothing they can do. This was after the approved repairman for Viking wouldnt even come out. I said I didnt understand as the reason that we purchased Viking is we assumed that they would stand behind their product. They said they do, but it does not feel like that for me.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesnt work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, cant take it any longer. Someone should start a class action suit against Viking.

The quality of the service from Viking is pretty good and their reps have been great. On the very top of the refrigerator door where you put the butter, it has these little flimsy plastic doors that hang over. When you shut the refrigerator, the plastic doors open and the butter comes out. Viking could make those a little bit more stationary or stick more. I also had to have someone come because the ice maker wasnt working. But the problem was they could only come and service our house on Tuesdays and Thursdays but wed be at work. So its hard to have someone come out to service the ice maker. They were great about getting to send someone out but I had to cancel it because I thought I was going to be able to have someone here. I cant have someone here all day and then theyll call and give me a two-hour window that day.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

We wanted six burners for any time that we would host the family party so a lot of thought went in for this particular range and hood. My husband made the choices and it had to be electric for the self-cleaning and gas for the cooking part. The reps were knowledgeable and they told us what was available and what we could get. My husband had one picked out and when we found out it was not self-cleaning, the rep steered us in another direction. Now were very happy with the Viking range. Were enjoying how evenly it cooks and I like how the racks slide out. We also have the Viking hood and its been working very well. Its a little noisy sometimes if we dont turn it up all the way so we have to talk to the builder and see if they installed that properly. We hosted Thanksgiving where we had 18 people over, and we pulled it off and everybody was pleased. It was the most beautiful turkey we ever pulled out of the oven! It was so evenly brown and it was just amazing. And all the food came out hot. We were able to boil water quicker than any of the other ranges that weve ever had. It also cleaned off easily by moving the racks off the top and wiping everything down. The range is so wide with those six burners, my husband and I werent bumping into each other when were side by side.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

Viking Refrigerators quality is good. However, the freezer was broken a couple of months ago. So the whole thing just freezes. We called for service and the technician showed up the next day and fixed it. For two years that Ive had it, my experience with them has been good.

When I was reading the reviews, there was an oven from Viking that was great for baking and cooking. And since I’m a big baker, I decided to get one. I bought it from Best Buy and initially, I bought it with the floor model which came completely destroyed. I was so upset. This oven costs $6,000 and granted, I got the floor model so I got a discount but it doesn’t matter if it’s the original price. It was a little chaotic but they were very nice enough to swap it out for a brand new one. The manager was very forthcoming to exchange my oven and everything was fine.The quality is great. I’ve only had it for two months now and it seems durable. The only thing I get a little upset about is that I can’t have my oven and burner on at the same time. When the oven’s on, the fan starts and it starts cooling until it keeps the temperature. Then, the air from inside comes out from the back of the oven and blows towards the burner. So when I have the flame on, the flame is not steady and it’s like putting a flame in the wind. It’s like boiling all over the place. I also called the company when my broiler wasn’t turning on, and they sent someone. I asked if they sell anything that maybe blocks the wind and instead of coming straight towards the burners, they’d be going upward. But their rep said there isn’t anything. I thought it was simple and I don’t think I’m the first person that had that problem.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

Im very happy with my Viking range. I like that the burner goes from the gates of hell heat to slow simmer with the same burner. I would recommend Viking.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

We recently built a new house and purchased a Viking range, refrigerator, dishwasher, microwave and wine refrigerator. In a short amount of time, we have had the refrigerator repaired four times - all involving issues with the ice maker and water dispenser. The dishwasher still works but the button that lights up when you push start does not. Apparently, that costs a couple of hundred dollars to repair. The wine refrigerator needed a new thermostat - that was a $400 repair. So far, we have not had any issues with the range or microwave. A Viking representative came out and repaired the refrigerator free of charge, but the other items were out of warranty (only 15 months old!). I have emailed customer support several times, but to no avail. I am a very, very unhappy and dissatisfied customer.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36 refrigerator with a separate 30 freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was it wont happen to us. Was I wrong.Within one year, back in 2018 (pre-Covid; so no excuses yet about shipping issues/health issues/work shortage issues), the refrigerator stopped working altogether. Everything inside was ruined. The refrigerator was hot. It would not cool anything. I called Viking and it took 3 days to get a repairman to our home. Three days of no food. Then of course the part had to ordered. This took another 2 weeks. The part arrived and within another week it was installed. One month of no working refrigerator. I asked for a loaner... nope. I asked for a replacement... nope. I asked for a food stipend... nope. I asked to reimbursed for the ruined food... nope. After the month delay, it was noted that the refrigerator was beyond repair and needed to be replaced. This took another month for the new refrigerator to arrive. A $12,500 refrigerator that we could not use for two months.Now check this out; within a month or two of the new refrigerator being installed, my 7 year old son opened the fridge to get something. He pulled the door and as he pulled his foot was in the way and the door punctured his foot. He required 7 stitches. Our family wrote it off as the craziest accident ever. But... within another month or so, the door was not closing properly. This was a brand new refrigerator and the door would not close right. The magnet would not catch and the door was essentially always open. Viking sent a repair guy. He could not figure it out. He kept stating that the hinges were unlike anything he had seen. Then it dawned on him, the door was installed upside down. He had to take it off, flip hinges and reinstall. What??? Upside down? How is that possible? I then realized that this is probably the reason why my son punctured his foot. It was too low.Six months after replacing the refrigerator, the freezer stopped working. Everything melted. The compressor (?) was shot and it was replaced. For the continuing hassle, Viking extended our warranty an additional year. We now had 3 years of warranty. Within the three years, we have had to replace the ice-maker at least 5 times. Every 4 months it develops a leak and water drips into the ice bucket. Soon the ice bucket has an inch or so of water at the bottom and the entire ice bucket turns in to a solid block of ice. They send a repair guy and he replaces it. This has happened five times. It is broken again now. Unfortunately we are now out of warranty. I argue that the problem began while we were under warranty. This apparently does not matter. Viking wants to charge me $150 for the part and $150 to install it. Again a $7,500 freezer with an ice-maker that does not work. Dumb.Today, the produce tray in the refrigerator broke. Looks like a plastic piece fell off and the side by side drawers came off. This overpriced appliance is an absolute joke. Like my neighbor did with me, I tell all people that compliment our gorgeous appliances to NEVER buy the Viking brand. I warn everybody that I cannot to make the same mistake we did. Viking sucks.

I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Then a friend of mine who had Viking boasted about his range so I decided to try it. However, the delivery team bumped the range on one of my walls and one of its knobs broke off. I called the company to replace it and it took them forever to find the part. The authorized repair centers also took forever to place the order for a particular part. Other than that, the range has been performing as expected.

We like our Viking range. It cooks well, heats up nice, convection works well, and it cleans well, too. Another reason we liked it was because they had a discount if you buy a certain amount. We got a rebate back. That kinda helped over the Wolf.

We liked Vikings name recognition and aesthetics. I feel good about the quality of the range that we got. The installer commented that it was the heaviest range of that size he had ever tried to lift in his life. And he’s been installing high-end appliances for 15 years. Weight is a good indication of quality to me. You can typically look at the weight of something and figure out whether it’s made well or not. I also liked that we could get the Viking range in a custom color because my wife wanted a black one. We had to wait a couple of extra months for Viking to build that one. Having the dual fuel, which is the gas range and the electric oven, is good too.We got our Viking range at Bob Wallace Appliance in Huntsville, Alabama. They were really good and I would definitely recommend them. I picked out the range online, talked with the salesperson, ordered it over the phone, and had it delivered to my house. The whole thing from step one to the final step was done without me ever stepping foot in the store.I know that Viking and other high-end brands like this have like a no discount policy. But we were able to take advantage of a sale going on to where when we bought the range, we got a free Viking dishwasher with it. Also, one of the things that I wanted, we were going from a electric stove to a gas stove and I wanted a vent hood. And as part of that Viking promotion, we could pick a microwave or a dishwasher. In the future, they could add to the list of free products that one could get. I would’ve taken a free vent hood even though it’s less expensive than a dishwasher because I didn’t need a new dishwasher. I just got it anyways because it was free. The promotions like that are really good and as far as the stove, everything works perfectly right now.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

I bought all Viking appliances. They are all 1 1/2 years old. The refrigerator doors are rusting! The range continues to go in self clean mode when Im trying to cook so I cannot use it and the dishwasher has such a foul odor! I live alone and barely have used the appliances and Im so disappointed in my decision to go with Viking. I should have stuck with GE monogram. They were much better.