I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

Viking had good reviews and I liked the product name. The quality of my refrigeration unit is excellent. It keeps everything fresh. I’m very satisfied with my experience with Viking, but it is too expensive. Also, BestBuy, the actual dealer, is good, but I scheduled for delivery, and they delivered on the wrong date. And then, I called them back to pick it up, and they didn’t want to. It was crazy. I told them I didn’t want it that day, but they said they wanna deliver that day because they didnt wanna come back so I told them that my house wasnt ready yet. They said they were coming back. Other than that, Viking is a good company. A valve in the refrigerator blew, and they fixed it.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. Ive used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

I came across Viking at a trade show and I liked its quality. Becky the dealer was great to work with. Her customer service and follow-up was outstanding. Overall it’s a really good refrigerator and everything is wonderful.

We switched it to Viking and Ive been really happy with it so far. But the back of the range has a cut-in, assuming that your gas feed comes on the left side. Our feed comes in on the right side so we had to slide the range out until we were able to move our gas feed to the left side. If it had probably cut out going across it and the air would cut out, that would have been much better than having a big cut-out only on one side.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

I’ve known about Viking Ranges for years and they’re one of the best-made out there. I found mine on eBay which was how I found the dealer that I dealt with and my experience with them was great. The product on eBay had scratches on it but they sold me a different one that didn’t have any. They have an outlet place down in LA where I picked it up and everything worked great. Also, the oven is wonderful. It bakes perfectly and I love the high output burners.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

I purchased a Viking package, should of looked into the dishwasher before I made them replace my first dishwasher after it broke 7 days of using it. It caused so much damage to my custom kitchen. Now that its leaking again, it caused more damage to the kitchen cabinets that I might have to remove the granite counter top and sink! The damage is probably 3x the amount of a viking dishwasher. Its been over a month of waiting to be fixed and still it hasnt been fixed

Weve seen Viking Refrigerator all over model homes and we have friends that have it. With Vikings warranty longevity, as well as the amount of time theyve been in the industry compared to the other ones we were considering, we chose to go with them. The refrigeration is good quality and we like it. Everythings been great.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

Ive had Viking for years. The ranges in the past were better quality than the one that I just got which is the Viking Tuscany series. The griddle didnt work and one of the ovens didnt work too. I am happy with the product but its unfortunate we had a couple of little issues to get sorted out.

I had a friend that had a Viking range. It was reliable and I also like the way it looks. The Viking range was good, once I got it fixed. My favorite feature would be how quickly I can cook a meal, the burners get hot and the oven stays relatively warm. The feature that I do not like is on the oven, how the temperature resets. If it gets up to 400 degrees, and you’re baking a cake, and then, it stops. Once it reaches 400 degrees, a fan comes on, it’s like I have to cook the cake a little bit longer. I dealt with my home warranty company. I think it was the igniter switch but it took of months to get the part ordered. But that was the only bad part.

It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range. I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon. Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience. The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.

Weve had our Viking Range for a few months now and its been awesome. Both ovens work amazing. The griddle is good, its just that its a little difficult to clean at times. But then I can get everything I want out of a 48-inch range and its right in line with other pieces of equipment that are at the same cost.

We did a kitchen remodel and the person whom we were using to do the kitchen was the distributor for Viking. We got a Viking Refrigerator but then it woke me up last night as there is some sort of sensor that goes off and sets the alarm off. We have already had this sensor fixed once and now its broken again. Additionally, the drawer doesnt seem to shut right. The way freezer drawers work should be that they slide really easily, regardless if theres a lot of weight. However, after two weeks of operation, our freezer drawer has slowed down to the point where we have to push it with effort to get it to close.Viking has tried to have that fixed and nobody has been able to fix it. They contract with local repair people who have been very responsive. These repair people have addressed the issues, as reported but then theres still some sort of sensor that fails. The problem wasnt too bad when the sensor was going off at 7:00 AM or 8:00 AM. However, it has been going off at 3:22 in the morning and its annoying. There are beeping sounds coming from the kitchen thats surrounded by hardwood floors. The techs who have come have replaced several pieces the last time they came out. The problem with the sensor stopped for two or three weeks after that but then started again.

My wife and I just replaced our Viking side by side with a Sub Zero side by side. Boy what a difference. During the warranty period the service tech was out to our house about once per month. The Ice Maker didnt work in that it dripped water into the ice tray and formed long hanging icicles which made it almost impossible to open the ice drawer. The screw mechanism that forced the ice into the ice crusher would fail on a regular basis so we could never use our machine for crushed ice. The rubber seals on the doors began cracking early on preventing a tight door closure. The plastic drawers and shelves began cracking as well. Since almost all of them began cracking at the same time this was more of a poor materials issue than a one time problem. The machine has only one compressor which cools the freezer. There is a fan between the freezer and refrigerator that blows cold air from the freezer to the refrigerator to keep it cool. This means that everything on the top two shelves of the refrigerator were usually frozen. The compressor failed and since the freezer and refrigerator were on the same compressor we lost both. The control panel on top of the machine was basically useless in that it had a useless bar led graph rather than a digital numerical display to give you a relative estimate of the coldness setting in the freezer. When we replaced this Viking with a Sub Zero it was like being reborn. All of the design issues we suffered with the Viking are absent in the Sub Zero, including the single compressor issue. The Sub Zero has two compressors, one for the refrigerator and one for the freezer which are isolated from one another. The Sub Zero has easy to use numerical controls to independently set the freezer and refrigerator temperatures to a resolution of one degree, air filters to remove Ethylene gasses produced by stored vegetables, an internal on/off switch to power up/down the machine for maintenance or cleaning, and it has what looks to be a reliable ice maker and water dispenser design. The other issue we had problems with is that it is difficult if not impossible to find a Viking certified appliance repair company when you live in a remote area. The closest Viking certified repair company was 100 miles away. This creates huge problems, especially when the warranty expires.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.

I was forced to buy a new refrigerator because my other one died, and it was a choice between Viking, Sub-Zero and KitchenAid. I bought the Viking because of the $1,000 rebate they were having and I also felt like it had more room. I pack my freezer and refrigerators, so it was the design that I was attracted to. So far, its been great and its been a very even temperature. The LED lights are awesome since I can see everything in there. The lady at Bill Smith was very helpful in helping me make the decision. I wanted to make sure the refrigerator was installed right by their installer, so I called them and had them check on things. They were very good. I also got my rebate check finally.The only thing I wish my Viking has was another vegetable drawer because I eat a lot of fruits and vegetables, but it only has one vegetable drawer. It has two drawers for cold cuts and cheeses but it only has one crisper and I miss that. Also, after I had this installed, Ive asked several repair people about what they think of Viking. Viking needs to do a better job with them because theyve all said that Sub-Zero is so much better and I shouldve bought the Sub-Z as far as from their point of view.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

Im in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and theyre using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. Im still getting used to my range. I dont use it too much, but Ive tried all of its features and Im very happy with it. Its everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that theyre building.

I was doing a whole kitchen and looking for higher end appliances, and Viking was doing a good promotion for the year where if I bought a refrigerator, Id also get a dishwasher and microwave. They were also doing a rebate. Plus the Viking place in Suwanee offers classes, and thats not that far for me so we can learn more about it. This is the first gas range Ive ever had. Ive always wanted one and so far, its really good and I love it. My friends have all come over and are in awe over it.

The Viking refrigerator was my wifes choice. We liked Vikings cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but weve gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things dont spoil as fast in it. Im happy and Ive had no problems with it.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

We were shopping at Best Buy and happened on catch the sales rep Felicia who was extremely helpful and pretty much the reason why we purchased a Viking range. She was knowledgeable and kind of blew it away. We spent 30 minutes talking to her about the range and it was really nice. Viking stands behind their product and theyve built a high-quality range. Weve had it for about a month now and our family cooks breakfast every day and dinner six nights a week.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

We made a big city-to-city move and bought a new home in another city. A key feature of which was a custom high-end kitchen renovation of which these Viking appliances are a core feature and part of the financial value of the decision to purchase this home. Weve never had high-end appliances in our past because we couldnt afford them nor did we really think we needed them.The appliances were professionally installed as part of a kitchen renovation by the previous owners, purchased new, and they were less than four years old when we moved in. Its a Viking Professional, 48-inch wide range which is one of very few of that width, and a very high Viking Professional refrigerator. We moved in mid-2015 and were approaching two years in the home. Ive had six service calls and multiple, very expensive parts replacements in the Viking gas range and the oven has not worked since we moved in. Initially, it turned on but the front panel was overheating excessively to the point where you had to put oven mitts on to turn the knobs. It was that hot. Also, when we first moved in, we had trouble with the refrigerator initially and I hadnt really noticed because we were busy moving in and doing a lot of take-out. I also didnt notice the problem with the oven until a month or so in.Now that Im looking back on it, what happened is our local service partner - who is a Viking certified partner and is one of the top family-owned appliances repair companies in the entire city with a very good reputation - has told me repeatedly that there is no telephone number which their service partners can call. They have to email as the only way to communicate with the parts department but Im assuming that with Viking as a provider or manufacturer, they had a parts plant here in Canada. First the service guy said there are problems like the door wasnt fitting perfectly flushed and he thought because of the clients who had problems with the door hinges that if we replace those it might seal the unit better and therefore address the overheating issue because he wasnt getting any error codes at that time when he did a scan of the electronics inside the oven. He decided to do that and he also ordered a griddle and the main knob, which I knew was gonna be an expensive part. I figured it would be about $600, plus labor and it was. It had been chipped and sheared off by the previous owner when they installed the kitchen. They sheared it off with a piece of granite for the counter when they were doing the renovation so, I knew that was gonna be expensive, but that has nothing to do with the ongoing issue.We replaced the hinges and another small component. Those parts took six months to arrive. Every month, I was calling the local service partner and after the second or third month, because I didnt wanna push, I thought maybe theyre back ordered. It turned out that Vikings parts plant in Canada and the whole manufacturing facility plus customer service had moved to the United States across the border at the same time that our parts order went in. Not only that but by the time they identified that Viking had actually lost the order six months later, they claimed they never received it. The customer service call center had moved to a second US location like within a years time so, there were multiple communication operational issues on the Viking end.By the third time, I asked them to call Viking parts and escalate this because Ive been with no oven for two months and the first $1,000 repair didnt do anything. The lady insisted that there was no way to do that. They dont have a phone number like the technicians and if theyre on site and they need to talk to a Viking technical support personnel, they have a phone number they can call. But between the service partners and the parts department, its only by email. We waited six months and we identified the issue four months later.They sent another email and Viking finally replied and said they dont have any orders for those two parts. They replaced the order for both parts in month four and its like they should have those parts within a couple of weeks. But two weeks later, I hadnt heard from the local partner. So, I called them and learned that the second part is on back order and it wont be ready for six weeks. When those parts finally came, the technician was very good, knowledgeable and he has a lot of experience, which is rare out there with Viking. He replaced the parts, tested it and it seemed to be okay.The very next day, I was all excited so I bought a roast. Within about an hour to an hour and 15, I noticed the oven had shut off automatically and would not restart. At the same time, when the panel would overheat if you tried to use the top of the range to make potatoes and vegetable or if the oven had shut off and was overheated, the gas range atop would not ignite like a safety shut off feature so, I couldnt make a meal. Then, he came and replaced another major component and not only did it shut off but it started to not even ignite in the first place. You wouldnt hear the click before the gas engages and it would not start at all. So, I called the local service partner back and he said that they had built a cooling fan which wasnt part of the original design. But it seemed to resolve the overheating and the spark module most of the time in the repair environment. Sometimes, they cover it for some customers if they complained enough.So, I spent two weeks going back and forth with a very nice customer care warranty person because its out of warranty four or five years later, but its a newer appliance. These things are like $15,000 and thats like a car. Given how young it was when we bought it as part of the home and the cost of the thing, I wont do it. Even if I was a gazillionaire, just on principle, I wont do it nor can we afford to and nothing else will fit in that space either because its a custom kitchen designed around these appliances. I think there are only three 48-inch wide ranges that would fit into that space, gas ranges that are even available from any manufacturer.Finally, I had to fight because the previous owner hadnt registered it. She said she cant do anything for me because they dont recognize a registration for warranty purposes of the original purchase. I went to the package with all the receipts the previous owner left with us for all the renos and purchases and found the bills from where they purchased. I was on hold with the warranty department for more than 45 minutes and I work full time, after all of this for a year and a half. I called her back and I asked if there is a fast track that she could help me out with because I was on hold for 45 minutes and I had called before calling her. I called back a second to the number she gave to me in case I got disconnected and waited another half an hour and I was just getting frustrated. I figured out for myself on their website that I could do it online because I had the receipt and the serial number and the date and all the information required.So, I did it online myself and then called the customer service person back and told her that it was done. She said that now that its registered, shes going to ask their regional service manager for Canada who works with Canadian providers if they will, as an exception given what Ive been through, still cover the cooling unit to go with the spark module. I dont know how much the cooling thing would be but its probably another $500. Weve spent about $4,000 or $5,000 on these appliances in 17 months and theyre less than five years old. Thats parts and labor and the labor is like nothing compared to the cost of the parts. So, she said shes gonna ask for an exception under the circumstances.I waited and it was 10 days or two weeks later that I got a voicemail message from her letting me know that their service manager has declined to cover it back for me. Im usually a fairly reasonable, calm person, but I was like going up straight. I got really angry and I called her back and as calmly and politely as I could, I told her I dont think shes being reasonable. Not her personally but the process and the disconnected communication. I would like for their regional sales manager to please talk to my local technician from their service partner directly so they can understand the history. Then, he might make a more favorable decision. Eventually, the technician had to send a big detailed ticket of the most recent part replacement that he did, his idea of the diagnostics and circumstances and what his recommendation was. They talked on the phone together and it was approved right away.My impression right now of Viking as a manufacturer and the post-sale service is not positive. Ive worked in the network telecom business most of my career. Customer market facing and I know a lot about manufacturing, about different types of business operations and customer service but Ive never seen something this bad in my entire life. Until I see it given, what Ive experienced so far, I have no confidence that this repair part replacement will address the issue. Id really like them to ship me a brand new replacement oven, in working order, and install it for me cause at this point, I think we have a lemon. I feel its a defective unit and it should probably be replaced.I dont want what happened to us to happen to other people. I had seen the negative reviews because of the problems that we were having from the beginning and if we had known this, we might not have even purchased this house. I would recommend pretty much any other brand. Thats a lesson Ive learned from this manufacturer.

Best of the best. Very quiet operation. Best in quality. Easy water saving cycles.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

I got a Viking fridge knowing that it was one of the more expensive, better products for kitchen appliances. The purchasing process has been fine but the appliances have not been that great. Within one month of moving in, the defrost sensor crapped out and we lost all the food in our fridge. There was still a warranty for it but we had to lose money. The problem was we purchased a home from a builder and it came with Viking appliances. So that stuff was out of warranty and the builder didnt cover anything. Based on what Ive read, I would go with a Wolf instead of Viking.

Weve had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because its under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because its only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because theyre plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

I purchased a 48-inch built-in Viking refrigerator and I thought it was going to be nice to match the manufacturer of the refrigerator, range, and dishwasher. But ever since the Best Buy people brought the appliances, I’ve been having issues with them. Their delivery, installation, and the product itself. I don’t think that whoever delivered these products were qualified to do this job. Nothing was level and regardless if the unit itself is broken or not, they should at least try to level it. And the range was the floor model and the door was not rocking. So, the installer was telling us that it was broken. The door itself tends to get rust so I should’ve never bought the floor model.With the refrigerator, the first delivery people and the installer took about four hours to fit the door together to close it right. Two days after they left, the door was not closing. And when you open the door all the way, it made a loud metal hitting noise. I’m very dissatisfied. I went to Best Buy and they have decided to replace the refrigerator with a brand-new one and I made a return on the Viking Range floor model. I purchased the brand-new one by paying the differences and hopefully, with this replacement I don’t get any problem.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

This is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other product from this company.

We know and we like Viking so we go Viking all the way. We have two stoves, one gas, one electric, a microwave, and a dishwasher. Theyre easy to use and everythings upfront. Everything else we buy these days, including a car, comes with a tutorial on DVDs and 48-page pamphlets just to introduce the other pamphlets. But Viking we just look at it and there it is. Our Viking refrigerator is only a few days old and so far its been fine compared to the other one, which was a disaster. Its very steady and has a door alarm. In case I get caught in a fugue like state I can always be reminded by the alarm. And everythings uniform in terms of refrigeration throughout the compartment, which we like. I also like that it has a barrier bar between in the back of the right hand door so when we’re closing it it really seals. The ice maker is good. We can turn it off if we dont want it and there are no issues about leaks and going into trays. It is very self-contained and efficient.The Viking dealer have very friendly folks. They told us about others brands, more for contrast. They didn’t try to sell us anything else. Once they saw we were going Viking they reinforced things and they were very efficient. There was a lot of communication. They called us back and forth. The driver with the appliance had called us three times telling about his route. They did exactly what they said they were going to do, price wise and in terms of the delivery date and the people who brought it in. The delivery folks were great. They spent over an hour leveling things and they did a great job. They were very careful and neat and one of the best deliveries weve had since we were here.The only thing that Id have to get used to is the bottom drawer which is a long drawer and gives good storage for the cold zone but theres nothing about that that we use right now. Although I could see for the future we might be loading different sorts of perishables in there. We have to open both doors to get that lower drawer open. Its not a problem it just culturally I hadnt been doing that. And should a friend ask me about Viking refrigeration I’d say, “If youre rich, get it.”

Ive had a Viking before in my old house but Ive had this new fridge for three weeks and so far, Ive had nothing but problems with it. Everything I put in it, either in the vegetables part or the upper part, is freezing. Everything in the back is freezing. Even though it is cheaper than what I had before, no one will wanna spend $5,000 on a fridge and have problems the very first day it gets there. It doesn’t make sense to have that. And when I called in, the customer service gentleman that I talked to was not nice at all. Then Ive had to wait three weeks to get them to fix it. The technician is coming out tomorrow though and the company Viking used was really friendly. It was nice. But it doesn’t feel good to spend $5,000 and find yourself with problems and trying to figure out to fix something. It’s a little disappointing.

Built a home and got all Viking appliances. The dishwasher was included in a special package. I like my french oven and my microwave and 6 burner range top. Theyre fine. The dishwasher I would never purchase again. It is very noisy when its washing. But what really bugs me is the control panel. You cant save any thing like your favor wash cycles. Every time you use it you have to turn it on and press the P button till you get the wash cycle you want then press an F cycle for drying which is like a double switch so Im never sure if I got the right one or not. I should have checked it out better then I never would have bought it.

I have a built-in Monogram that I pulled out and died and I dont how to put one. I have spent that kind of money to put a built-in back in. Ive known Viking Refrigerators for a while then I saw it in the store. It met my needs. There was something damaged on it though and I was supposed to get another drawer and I didnt. I like that it keeps the vegetables fresh although this wonderful refrigerator does not have one of those little twist-in filters. Even the way its set up, you cant put an inline filter because its built-in and you cant get to it. Theres not enough room at the bottom.

When I walked into the showroom, I saw this Viking refrigerator and I liked the look of it. Viking has a good name too. When I made the purchase, the reps I dealt with were good and helpful. Ive had my Viking refrigerator for about three weeks now and I like it overall. However, there are some things I have some issues with. The refrigerator is so-called commercial and the compressors are a little louder than I would have expected. Also, the ice bin is trash. There are major problems with it. For one, there is a lower side in the back so when the ice fills up and you pull the ice bin out, the ice falls into the track. When you try to close it, the ice gets crushed in there and you have a hard time closing it. The ice bin also leaks so it freezes over the wires that are underneath the ice bin. At some point, that is probably gonna be an issue. Another issue is the toe kick although its not a big deal. They just didnt put it on yet and I cant figure out how to do it. On the other hand, I like the pizza box holder at the bottom. And although I didnt like these at first, I now like the automatic closing doors, as well as all the meat and vegetable compartments. It is also very bright inside the refrigerator. I like the lights.

We bought our Viking 6-burner range used, with very low usage on it. It looked all pretty with the stainless parts, and worked well... for a year or two. After a while, Ive noticed the lack of stainless parts and fasteners where it matters. This thing is just a rust-bucket. We live in an area where steel is not particularly prone to corrosion - the lousy materials are to blame. Rusty, creaky door hinges (maybe that is why our door actually stays closed :-o). Rotting gas oven burner. The pan under the grates has rust-through. On and on. If I thought this was a long-term keeper, Id order a truckload of igniters for the oven, as they go out regularly. If I had to pay someone to work on this, it would be much cheaper to buy something else. Rubbish! Id rather have an old 55-gallon drum and scrap wood than another one of these.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since weve received it. I dont expect to deal with those issues when weve spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. Were used to using other appliance brands and they will never say that that is an acceptable variant.Our induction cooktop didnt work when we first got it and we had multiple trouble calls. They said they had to make a new part. Every month, they would call us and tell us that it was backlogged another month, and theyd push it out another month. It took them four months before the Viking representative finally called us and said that they would just replace it. They should have just replaced it brand new upfront when it wasnt working. We still dont have an industrial cooktop that works.

I had a friend who had Viking ranges and she raved about them. So, I figured I would just go with her recommendation. I like Vikings quality a lot. I had a Viking D3, the older version of this Viking, and this one is significantly better. I just love the level of the flames of the burner, its just consistent and even heating when youre cooking. The Vikings team was great. I actually had no problems at all. I liked the store that I purchased from a lot. The quality is great. I have a Viking oven and a Viking refrigerator, and I love them all. I would recommend them.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

We were renovating a house ten years ago and the Viking refrigerator was going to fit in to the architectural design better than anything else because it was a built-in. The Viking dealer we dealt with was courteous and friendly. But my Viking refrigerator failed. It had an uneven box or something was wrong with its door, so Viking had to replace it. It was out of warranty so they gave me a new unit at half-price. At that point, they also offered to give me a freezer at a half-price, which I did take. But there are now icicles in the freezer. Theres a leak that they cant fix. So Im waiting for Viking to call because it looks like theyre going to have to replace the freezer again.The service is fine but the wait is crappy. The service takes a while because there arent enough techs in the area. Maybe the service tech is servicing such a large area that its a long wait time to get somebody to come and look at the machine. Theyve got one service guy in Northern Illinois who services the Milwaukee area. So theyre hard to schedule. Im frustrated because their products are so expensive. I have not had the best experience.

Indicator light would not work and burner coil was loose. Mr. Appliance was sent to repair the range and did a wonderful job. Viking representatives helped with the warranty and also were very professional. The product service lived up to the quality product name.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

Sales communications could have been better, as when the range arrived the installation was not scheduled. There is a bow in the bottom panel, and the gas ignites in the oven only %50 of the time, the other $50 of the time only smell gas - unfortunately two whumphhh! booms occurred inside which is how I discovered the gas does not ignite well - obviously a small explosion occurred and I will not use the oven. The result so far after several months since I placed the order?: Service took two weeks to get scheduled for a repair date that is an additional three weeks out. I still have no idea if this is covered under warranty or if it can be fixed, I only know I waited for ever and have a nice looking range that is only %50 useful, and in general underperforms vs Thermador, which I would have bought had I not had my heart set on a specific color. I still have no oven to use, not worth it after several months experience (so far).

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldnt be a problem.However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didnt even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since weve already gone down the repair path). Viking is sending another repair technician to my home.The customer care representative, asked for my serial number. After providing it, she indicated that it wasnt valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Vikings website, why the customer care representative wasnt able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, Im disappointed I wasnt provided higher quality of service. And I have to wonder how many times Ill be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!

I wanted a French Door refrigerator that had more of a Pro Style versus something super modern and I wanted it to have a water dispenser. There werent very many options that fit that on the market, though. I was looking between a Viking and a KitchenAid at two different dealers, and they had a Viking as a floor model. It was a good deal to me. There were bad things I heard about refrigeration at one of the appliance dealers that I went to, but so far, Ive been happy with my Viking refrigerator. Overall, my experience with Viking has been fine.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

I Upgraded our New home by Purchasing All Viking Appliances which was quite an Expensive Upgrade!! Terrible products!! The microwave had plastic covered controls on the front that within a year wore out. You could see fingerprints marks on the frequently used numbers, it looked terrible!! The microwave burnt popcorn even when you used the ‘popcorn setting’! Within a few years (after the warranty expired) it stopped working and I had to have it fixed!! The other appliances were just as bad! Don’t purchase Viking Products!!!

I got our Viking range at Big Georges Appliance Center in Ann Arbor. It was the only dealer in the area where we could get the Viking and theyre very professional. Theyre not just trying to sell us whatever is there. They were very good about asking me what my needs were and what I was looking for. And they gave me lots of options. I bake and cook so I went with the dual range. Im in heaven. I have never boiled water faster. Cooking takes half the time it did before. And in the 33 years that Ive made pies with my mom, this is the only oven Ive ever made a pie where in the crust did not have to be covered by foil or an aluminum ring. There are also seven different baking modes and Ive used all of them except for one. I love the versatility and the ease of use for the gas top as well. I like having the knobs on the front too cause I hated having to reach over what I was cooking and deal with the knobs at the top or the back. I also like that its very sleek and elegant looking. There are metal knobs and theres no stupid electronic display. Its impressive, it has a well thought out design and easy to clean, too. Im very happy with the way it looks and also with the way it performs. Theres nothing that I would change about it.

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.

I like the look of Viking products and Ive had Viking appliances in the past. I recently purchased a refrigerator from them and the dealer where I got it from provided me with excellent service. It’s only been installed for six weeks and so far, so good.

Aside from Vikings lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, Ive been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

I know of Viking Ranges as being a good brand. I like the combination of its style and size and its durability and simplicity. I didn’t want something with a lot of electric controls and my range seemed like their basic gas, almost commercial style gas. It has a big oven with a big range top and I like its clean lines, stainless steel finish that it looks like a professional range, commercial style oven. I bought it through PC Richards and their reps were good. They were incredibly knowledgeable. However, I’m a little disappointed because the oven broke about four months ago. The hinges on the door just stopped closing the door completely, I had no idea why. Also, I cannot turn the flame down low enough. There’s a lot of BTUs. They’ve now referred my range to their service department and it has taken awhile to order pieces. It has been a very long process and it is still waiting for a repair. I can still use the range though. Overall, my experience was generally very, very positive.

I unfortunately bought a Viking gas range from the local dealer Warner Stellian since the Wolf range I wanted was on indefinite backorder. This range has proven to be the worst gas range I ever had the mis-fortune of owning. Absolute piece of junk nothing but problems from day 1. Oven door that doesnt lock in cleaning cycle, spark modules and ignitors that dont work, door hinges that break, etc, etc. And forget about getting ANY satisfaction from Viking you call they ignore you and treat you like your stupid. I recently bought some much cheaper GE appliances for my mothers house in FLA and they performed flawlessly and at 1/4 to 1/3 the cost of Viking P.O.S.I think Im not alone see the other reviews on this site and they are all very consistent and UNHAPPY. DONT fall victim to the hype and salesperson B.S. Save your money and buy ANYTHING other than a Viking! Overpriced, poor quality, non-existent customer service, expensive hard to find parts, lousy, pathetic customer service from the manufacturer. Other than all that, youll love them...

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and its my favorite. The quality is okay, but I had to do one repair recently. Ive also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didnt have to come back twice.

My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

I was choosing between a Wolf or a Viking and at that time, Viking was having a rebate so I went with them. I like that it was made in America and have the stickers on it but the quality is horrible. On Thanksgiving day, it caught on fire. The conduction oven doesnt work and the regulator for the gas has had to be adjusted three times. The product is a total lemon. Im working with the supplier who says hes working on my behalf with Viking and I am going to go to every review site I can find and post if they dont do something to remedy this $5,000 stove that I invested in. Prior to when I first built my house, I bought good appliances and I was hoping that this Viking would be even better and this would be the last range that I would have to purchase, being of the quality. But every time I bake, it rattles the vent or fan but theyve tried taping it.My husband and I are so disappointed. We made this decision together. I cook all the time and it doesnt even completely work. It caught on fire because they didnt connect it to the gas thing properly. It wasnt a plumbers fault. They didnt make the stove correctly so I am upset. Its documented through the repair person including the type of visits. I even had a plumber come and look at it separately from the repair person. Even the repair person said Viking is not very good at standing by their equipment once we get it. And thats from the person whos selling it in his store. Unfortunately, Im all the way in Hawaii so I realize they dont want to pay shipping. I had a KitchenAid prior to this and I didnt want an electronic motherboard. That was another big decision maker, cause its very humid in Hawaii. In Vikng, the knobs are on the front so I felt its a better investment cause in the long run the motherboards breakdown. Also, theyve had to move the range in and out and its gotten scratched, not because of anything Ive done. The racks are now uneven inside of it because the repair guy has had to take them in and out so many times. My husbands tried fixing it himself but the only thing thing that works properly are the burners on the top and thats it. Everything else is wrong. Ive had to call Viking when it first caught on fire. Its still under warranty but it is only good for so far. And in the first three months, this thing has had four repairs and thats not right. They should try to work with me and replace it. But theres been no contact and no accountability.

Viking Ranges are pretty well-known and when I went to a showroom, I saw a one on sale that I liked. I thought about the one that was in my friend’s new kitchen which she really liked, so I thought I would try it. I like the range. It’s a good product and the middle shelf rolls out very well. I have a Viking dishwasher as well as a microwave and everything’s good about the microwave but the dishwasher did not work right from the start. I had it repaired, but that was questionable.

We bought our range, microwave, dishwasher and refrigerator from Viking. Im not too happy with the refrigerator as weve had an issue from the very beginning when wherein we would get constant beeping. It gives an FR2 error code and beeps and beeps. We close and open it but its constant. Plus, the refrigerator is deceiving as its really big but kinda small on the inside. So, it doesnt fit a lot of things. It doesnt give me water either. We also had an issue with our range. Still, Viking fixed that quickly. The purchase process for my refrigerator was fine and the delivery went okay. Its a nice looking refrigerator.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

We were at Best Buy looking at a different refrigerator brand and there was a wonderful Viking refrigerator on sale there because it was being discontinued. We ended up buying it and it’s been an outstanding product. I like that it’s huge compared to any that I’ve had in the past. I don’t currently have the Viking range but I had one in Chicago, and that is another reason why we looked at Viking. However, I’ve had some problems with the ice-maker so we had some service going recently. Customer service had to order some parts for me so it’s not fixed yet. But overall it’s a wonderful product if you’re able to afford it.

Viking seems to have a pretty good reputation. Also, I had a Viking stand-alone refrigerator before that I bought on sale and it was good for years. So, when I saw that they had a floor model sale, I took it as a good opportunity to upgrade. I got another stand-alone refrigerator and its interior design is nice and quite functional. It also seems solid and reliable, like the Viking refrigerator that I had before. Viking Support has been very good, too. When the dealer sent a crew who was not a certified installer and did an extremely poor job, I ended up calling Viking Support and that was when I finally got help. So far, I like the refrigeration part of my current Viking refrigerator, but Im not too pleased that its freezer. It is so noisy and on all the time, which is quite bothersome when it is in the middle of a kitchen or family room area. It did not occur to me when I had the smaller refrigerator that the freezer kicked on all the time. With this one, the compressor kicks on for a few times a day and when I open it, which I find unnecessary. Even in a cool day in Northern California, it would kick on and last for a long time. And I hardly use the freezer. I have called their technical support and the guy said that the freezer does that because it needs defrosting. But why would it need to do that all these times? I was also told that it’s normal, which I find counter intuitive when I hear the freezer cranking more often than I open it. So if thats really not a defect, then it is a very poor design.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

I bought 1st one mid Year 2015, the panel buttons caved in, rendering the microwave unusable, at 18 months. Purchase a second identical microwave July 2018.Second microwave had no updraft of exhaust, tons of exhaust flow from the top, repairman couldn’t determine where exhaust was coming from. Magnetron did not operate properly microwave, sounded as if motor was straining, lagging and power was not even. Excessive condensation built up inside door. Viking replaced microwave instead of trying to fix it. It took about a month to get replacement. I received a call at 445 that installer was Enroute and should be here by 6pm same day.Last night I got the 3rd otr microwave, in 3 years. Mentioned that updraft exhaust was not good, microwave #1 had excellent exhaust (updraft). Was told by installer that these don’t really operate that well. Probably the most honest thing I’ve heard. Love my Viking range. Hate the microwave, wouldn’t buy another Viking microwave, yes I realize 80% are made by Sharp. Would look to another brand.

Our Viking Professional Kitchen included an under counter bar fridge. It worked for less than a month before needing repairs. About every three months after that, it would suddenly just stop working. Parts for repair would take up to a month and a half. I tried talking to Viking but they would not accept that this product was a lemon and maintained that it was covered by warranty (so why should I complain). They didnt get the issue was that we paid way more for a high-end product that worked for only a few months total out of the first year. It has been repaired a half dozen times now (appears to be a poorly designed electronics control - not a compressor).Fortunately, we purchased extended warranty as the same problem has occurred again. Once again, its a month or more waiting for parts. Our Extended warranty is over this fall. If something goes wrong after that, then we are on our own. I will toss it and buy another brand. No problem with any other Viking products, but based on the terrible Viking corporate response, I would not buy from them again. Wolf /Sub-Zero is a better combination if you are springing for high-end appliances.

I have Viking products in our previous house and I wanted some professional line. That is why my whole kitchen is Viking including the refrigerator. The refrigerator is cooling and it’s doing what it’s supposed to do. Its the only good Viking product I have. I have a dishwasher and a stove but thats a different story. I’m on my third dishwasher and on the second stove which has eight burners. They also have a good warranty.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasnt closing properly. It was a handle that was loose and it wasnt anything I could fix myself. It had to be done by an appliance repair person. But once I got the refrigerator in the house and everything was up and running Viking was good about coming out and having an appliance repair person come out right away. Also the design is good. The French door-- its a convenient arrangement. You can access the drawers with only one drawer open so you dont let as much of the cold air out. Also the buttons that you push to change the temperature up and down are easily accessible and it is great. I also have a brand-new Viking dishwasher and an under counter refrigeration unit so I have three major appliances through them. Viking has been good overall.

I like Viking and the quality of the stove. Ive been using them for years.

Bought a complete set of Viking products including an oven, dishwasher, ice maker and refrigerator. The refrigerator was damage when shipped and needs two handles and outside skins. Well after one year there have been no parts available and no response as to when the situation will resolve. Now the refrigerator has internal issues. I am beyond disappointed in my choice and would like to find a solution to my $8000 mistake and lack of any customer service. Stay away from Viking. They lack any customer service or care.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

Viking is a well-known name and I made the assumption that since it was extremely expensive, it would be good. The good part is that its nice looking, it heats up quick and it functions well. Unfortunately, we have a warranty repair situation thats still ongoing. The oven has a cooling fan which is quite aggressive, so anytime the oven goes on, theres a fan that blows air from behind the oven to keep the electronics cool, so it really throws off a lot of heat. The problem is as the oven is warming up and/or cooling down, the cooling fan starts to make something in the oven rattle quite loudly. So at a certain point in time, it’ll start to rattle for about a minute and then as the oven warms up, the rattle will go away. Youll get the same thing on the cool down. After the oven is shut off, it’ll come on for some period of time. We had the fan replaced under warranty last week and it didn’t fix the problem. But the store where I purchased the Viking put me in touch with the independent appliance repair place that would do the warranty work, and the repair place was prompt in doing their work. So my experience has been good except for the part that its not fixed yet.

When we were searching for a range, some people were trying to sell me Wolf, Thermador, and Bertazzoni. There were some other brands they were telling me and I didn’t like what I was hearing. They were also telling me not to buy Viking but I stuck with my plan to either buy Wolf or Viking. I looked at Wolf first but then I didn’t like what some people were telling me about Wolf. They have good equipment but the price was extremely high. Then I found a guy who was willing to negotiate the prices so I decided to go with Viking. He did a really great job. He brought out all kinds of brochures that he had and gave it to me for me to look into it. Im gonna go back to his place because we are also interested in buying a refrigerator and we want to go with Viking. My wife and I are really happy with the Viking equipment that we bought. Everything’s working very well and we love that. Viking is the best.

The refrigerator appeared to be nicely made, and it had a very nice exterior finish and design. It also had a good price point relative to other built-in fridges and a very nice incentive plan in effect when we made the purchase. I went from a freezer combo to this 42-inch side-by-side refrigerator. I love opening a smaller door whenever I go into the refrigerator. I really like the interior lighting and the space at the very bottom which allows you to put in a full pizza pie or deep-dish thing in there. Even though its a very shallow fridge, its got a fairly open spot at the very bottom, which I like a lot. All the bins seem to be very nicely made. Im pretty happy with the fridge. The only issue I have with the freezer is that the cold air from the freezer compartment coming into the refrigerator comes in at one spot at the top. So things next to that will have a tendency to freeze, especially if something warm is put somewhere else in the fridge.I bought the Viking refrigerator from Best Buy and they were helpful. They had difficulties in the delivery mostly because of supply shortages and also in terms of getting here in the time frame that my association allows. The biggest issue I had was that they didnt install the refrigerator properly. They never screwed it in. They left about a 3/4-inch gap above the fridge in the cabinets. I went online and figured out how to jack it up, which I did, and leveled it and screwed it in. So all looks great now. But I did most of the installation myself because the guys didnt know how to do it. It didnt bother me that much because I didnt pay a separate installation fee. But it would have been more helpful if they told me the truth that they arent gonna install it and I should hire someone to do it.

Ive had my Viking range for four weeks and I absolutely love it. When I turn on the knobs, it’s very precise. It doesnt have any play in it, especially the oven, so when I set a temperature, I’m confident that that’s the temperature. I like how it’s raised up on the bottom so that I can get a Swiffer and clean up under there instead of just the dust building up. The range has been fabulous and I’m really happy with it. When I called the first time trying to get my Viking appliances registered, their reps were really helpful and told me where to look.

My husband wanted a Viking range. We bought one and it has been terrible. We took in the dimensions of the range that we had in. Their guaranteed me it would fit and that the would be a half-inch further out than the existing range we had which was not a big deal at all. However, when their delivery guys got here, it stuck out 4 inches further. So, we had to cut into our granite to get it to fit. Also, their guys didnt bring a range cord with them to do the installation so we had to take the one off of our old range. They also told us that the range would fit and that it wont stick out once we took the granite out. Still, because of the width of the plug, it stuck out. They eventually told me that they would come back three days later with a long enough gas hose and recess the plug in the wall. Instead, they came back with another gas hose that wasnt long enough. I have a 2-foot hose and a 4-foot one and they had two supply lines hooked together. The installers also scratched my floor. After all this, Viking has not been acceptable. Nobody wants to have two gas lines. Its just another spot for it to leak. At that point, I told them that I dont want them messing with my range. They already scratched the floor ones. My husband can change out the gas line and so were gonna do it. Yet another problem was that the door of the range wouldnt open so they sent out a text to fix that plate across the bottom. Three days later, we were actually going to use it for the first time and the light kept coming on. We called them out to fix that and it took a week for them to come out. When they did, the tech said that our hinges were busted so the door was stuck. They also didnt have the part with them so we had another 10 days without a stove. The second time the installers left, they ran over my garbage cans and left them in the middle of the road. So, I called and talked to their guy and he told me that they would figure out what they were gonna do about my garbage cans and the scratches on the floor. However, we never heard back from him. I sent a message a week later telling him that Im very disappointed with the service. We try and shop local, support smaller businesses, and it’s disappointing that they couldnt even get back to me. When I talked to him again, he said he thought I was gonna call him back. He also said that the only thing they would do was refund me the installation fee. Though they were gonna send somebody out to fix our floor, it would cost me. Im not trusting anybody that theyre gonna send out at this point.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.