We bought a complete set of appliances in 2014. After just four years of normal use, the water dispenser wont stop, the dishwasher display failed and the oven stopped working. When we called the authorized service technician, he charged me $264 just to tell me that some parts need to be replaced and all of them are not covered under the extended guarantee. Just to replace the control board of the oven will cost me more than $800. Also when called the customer service to get a clearer explanation about what is covered and what is not, the representative failed to explain where it says that the control board of the oven is excluded. We are very disappointed with Viking, we bought these appliances believing that they are better than less expensive brands but turns out that they lasted less than our previous appliances and the customer service is far worst. Sorry Viking, but this is not the way to keep your customers faithful to your brand.

The Viking range was not what I was expecting. It had two problems with it in less than 30 days. In fact, when it was installed, it was not working properly. So, it was shipped out of the factory broken. There were three service visits already, and it’s still not fixed. They keep ordering the wrong part and their people don’t seem to know what they’re doing. They also gave me very limited time that they were willing to come. They told me they could only come on Tuesdays. So, I would have to pick a Tuesday to be there. I would not recommend this product to anyone.

We moved into our brand new home in July of 2015, and we purchased all Viking. Stove panel went out twice in first month, refrigerator and now microwave panel. Very dissatisfied with length of time we waited for the parts over a month and we are in warranty default.

Ive heard of Viking for years because my son-in-law builds very high-end homes, and I know that at times they use Viking appliances. We bought our Viking refrigerator through Best Buy, and the reps there were fabulous. This fridge was on display at Best Buy when I was there. The reps said that normally Viking refrigerators arent on the Best Buy floor, but this fridge had been returned because it had a slight dent in it and the customer wouldnt accept it. One of the big reasons that I bought this fridge was the counter depth, and that was key. We ordered our Viking refrigerator back in October, but weve been under construction all this time and we just finally got it put in. Weve only been using it for about three weeks to a month. The quality of the fridge that we got is good. I like the brightness and how the doors open very fully. However, the only complaint I have right now with it is about the ice in the container in the freezer. Sometimes, the container overfills and when you open it, it pops the ice out down into the bottom. Nevertheless, I had a good experience overall with Viking.

The quality is good. The only thing I dont like about the range is the burner is chipping already. Other than that, its a great range. I highly recommend it.

We liked the looks and functionality of Viking but the quality is not so good. A couple clickers went out almost immediately, the ones that’s lighting the fire itself. Since my remodeling still going on and we have to call warranty and for the range of this price, this should be better. Some materials that are used for burners make it really impossible to clean including the griddle. But my favorite feature is how much room it has on the top.I bought the blower, the range, the microwave, the dishwasher and the refrigerator from Best Buy so, it’s pretty close to a $30,000 on the Viking products. But I could not get my products delivered. I paid for Everything was paid for and they got me a few items delivered. But the freezer was scratched and theres no one to talk to. That guy who was taking care of me at Best Buy left.Stove was nowhere to be found. I called the store and left messages, nobody answered.The people on the phone promised me to call me back all the time. Finally, I went into the store. They told me to stop by the following week and I did that again because I can’t get anybody on the phone every time I call. I tried to get on some guy, they looked for it, then three days after that, they finally delivered the range. It showed it was backordered, tracked it down that they arrived in Denver three weeks ago and it was sitting in a warehouse somewhere. It was a horrible experience.Think thrice because there’s Sub-Zero brand that is totally competitive and just go with them, that’s all [unclear 0:06:54] makes no sense to spend 50 grand with this kind of service or this kind of follow-up.

Our Viking our refrigerator door fell off its hinges! Cant say enough about how the service dept responded, replacing our older and damaged fridge. Had numerous problems with control panel and the alarm continues to go off and temp in freezer is not constant. It shows high temp in freezer and alarm wakes us up in the middle of the night and also goes off during the day.

20 years ago we went with a Vulcan, a true industrial appliance and after years with that, we decided that we wanted something more refined. Viking Ranges features and design fit what we wanted so we bought it. I wish it was more affordable but we love it. I have three favorite features of the range. One is the thermostatic griddle because that was one of the big things that the Vulcan did not have. We had the combination broiler griddle so we had to manually manage the temperature on the griddle, which was a ridiculous amount of effort. Thus we didnt use it much. Having the thermostatic griddle now makes it very usable because it makes it simple - turn it on, set the temperature, wait 10 minutes and cook. Another favorite feature is the convection. I use it almost all the time. The last one is actually an accessory but I do really like it and thats having the wok grate. There was one defect with the range and we worked through the dealer that we bought it from and it was good. They thought at first that it was a defective grease trap so they just sent out a replacement. When that didnt fit, they decided to look a little closer. In the end, it turned out that the griddle assembly was not welded together properly, thus the reason that the grease trap didnt fit. The problem was addressed and weve had no other issues.

Bought a brand new refrigerator and had delivered. Once plugged in the refrigerator would not cool. 3 weeks into the process and I still do not have a working refrigerator and customer support will not tell me anything, will not give me an ETA on parts or replacement. Worst customer service I have ever dealt with.

The house that we purchased already had a Viking Range and so, we wanted to continue using Viking. So far, were not impressed with the refrigerator. Weve used Samsung more than anything else before and weve never had so many issues come up as we have with this $15,000 fridge. For one, Viking doesnt have a great after purchase service. When they delivered the fridge, there was something wrong with it. The whole process took about two months for them to come and exchange the fridge. And then this year, weve had issues with the freezer, where a portion of it doesnt seem to be working. Weve been back and forth with them trying to find some service provider in the vicinity. Only after two months and a lot of follow up did they finally have someone coming in to check and see whats going on. As to how long it would take them to actually fix it, Im not even sure. The thing is, they have a third party that deals with these things, so its not really the Viking dealer. Its just a number on the brochure. You call them and they send you off to some independent company that they have in your area, and theyre the ones that are supposed to come and take care of it. As a result, it keeps ping-ponging back and forth. Besides that, the fridge looks sleek and its nice to look at. Its wide and its spacious. I definitely dont have issues with storing anything. I like that the shelves are wide and tall. So in terms of space and cooling issues in the refrigerator, we havent had an issue. Although, our ice cubes have been melting since summer. But still, when things get out of hand, theyre gonna have a third party, not necessarily a Viking technician coming and dealing with your issues and theres a lot of bureaucracy and telephone calls involved in the middle that waste our time as a consumer. And when you spend so much money on a refrigerator, you sort of dont expect this. You want things to go smoothly. And it all goes back to how great that service provider is, which from my initial experience, theyre not great. We even had an issue finding the refrigerator in the beginning. We had to go to another city and order it. So, if I were to recommend Viking to somebody else, I would say make sure that if its not that easy to procure the item from the beginning, maybe it wont be that easy to get service after the purchase.

Viking is of very good quality. I have the Viking range with the steel grill, and I love it because it doesnt look ugly. It always stays shiny, and it doesnt matter how much I use it. Everything went well at the Viking dealer when I purchased the range. The people were knowledgeable with comparing the Viking with other ranges, and they knew about all the updated features. They were very good. Im very happy with Viking.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

I love the stove. It cooks fast. The quality is good and Viking has always been good. But the ordering process was a disastrous nightmare. Viking should not ever let Best Buy sell their products again. I totally understand that there’s a shortage of product and people to build product. But Best Buy ordered it for me, initially, then they canceled the order, then they triple billed me. I was paying $18,000 for the stove at one point. Then, come to find out, it sat in their warehouse for two months. Then they shipped it and brought it, but they brought the wrong one. They ordered a propane stove instead of a gas stove. I had to pay somebody to come in and put the conversion kit in. It was disaster after disaster after disaster.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.

Weve had our new Viking refrigerator for four months now and its been good so far. When I bought the unit, I dealt with a representative in Dallas who was very professional. The refrigerator has a lot of space and compartments and its quality is very good. Id recommend Viking refrigerators.

Bought a home with all-Viking appliances. They LOOK heavy duty, and the range certainly is. Problem is, they dont work as well or have many features available on more popular consumer brands like GE, KitchenAid, etc., that cost much, much less. Our Viking range has racks that are impossible to pull out. In our other home, our GE Monogram has beautiful ball-bearing shelves that glide fully in or out with ease. The Viking fridge has shelves and compartments that are all cracked, even though its pretty new. It beeps once in a while for no apparent reason (the door is CLOSED! ); its slow to make ice, and has no ice or water through the door. Seriously? Why would anyone pay thousands for this junk when other brands have better features, more durability and cost far less to service?

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

My husband loves cooking on our Viking range. He likes its flexibility with the burners. Its quality is good and we’re happy with it thus far, but there are a few things about it that we’re struggling with. One is that the large oven keeps having a huge popping noise when it heats up and it scares the daylight out of me every time. A button on the hood is also not working properly, so we need to put in a service call for that.

I had purchased a Wolf 30 gas range but the infrared broiler was not as good as 16 year old Viking gas range. Wolf is a very reputable and reliable company and took back the range that I had for a few months and returned my money (a first class outfit). So I purchased a new Viking range and am thrilled with some of the new features. The shelves in the oven roll out and one burner has more BTUs than the rest for big jobs. Also the infrared oven is excellent and the top is now sealed so liquid does not drip down into the guts of the oven and rust it out like the old one. The company is not as generous as Wolf and made me purchase a new set of knobs with the color of my choice (black) for better visibility and would not take back the silver ones as an exchange.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the rap sheet. The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.We have lost contents several times and constantly put up with. High temps, iced up element, overflowing drain pan, on and on - we now have a small back up fridge plus TWO $160 freezers to rely on. I have no confidence in the Viking fridge. Im surprised they are still made. I curse the day we saved $700 by not buying a Subzero. What do I want? I would like to have a qualified Viking rep look at my service records and admit that this is not normal. In the meantime, I would never have a Viking product and am seeking ways to publicize my opinion until Viking would step in for some sort of acknowledgement.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.Now, I have to defrost my freezer ever 3 weeks like my mom did in the 1970s by taking everything out and scraping chunks of ice out of of the freezer. When the ice maker DOES work, it makes one tray of ice about every 12 hours which is not helpful for a family of 5. We have had the freezer serviced 3x which has cost us a thousand dollars and each time the repairman tells me how many Viking fridges he is called for -- and how AWFUL Viking customer service is. They wont even return his calls. If I could give them a ZERO, I gladly would.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk. We called a repairman out who told us the door hinge needs replacing and the door doesnt shut properly, so a couple of sensors now also need replacing. We are facing a $1300 bill for that alone, and also have to pay an installer to come out and re-level the fridge. Because we have a malfunctioning fridge and are trying to operate in a family home, this is an urgent repair for us. Today we found out the parts are backordered and it will be up to six weeks before they arrive. How is a family supposed to manage for six weeks without a properly functioning fridge???We were also told the water lines to the freezer are frozen up and we need to turn the freezer off for two days and defrost it. What exactly we are supposed to do with a freezer full of food during this process seems to be our problem. We read some of these reviews while trying to troubleshoot our own issues and hoped we would not end up adding a review to this site, but sadly, you can add us to the list of disgruntled Viking owners who are wondering exactly what they paid for when they bought top of the line appliances and ended up with an unreliable money pit instead. I will think long and hard before spending another penny on Viking products again.

We had a Viking range in our previous home and then we moved and we updated our kitchen. We wanted the same appliances that we had in the other home because we liked them. We got the range, the hood, and a dishwasher. The leads broke but they sent somebody out for free within a couple of days to fix it. It was all covered. I was very happy with it and everything has been perfect since the tech came out.

I’ve been in the restaurant business for so many years and Vikings name has been around. It’s quality product and all that good stuff. I’ve watched them over going to Best Buy and thought that one’s beautiful. My recent purchase was a single oven, microwave steam convection oven, all in one dishwasher, gas range and the refrigerator. So far so good but I kind of wish Viking offered a filtered water system through their refrigerators but they don’t. But it does make ice which is nice. I’d definitely recommend their product to a friend. But Viking is top of the line, top dollar. It’s not for the average consumer. I didn’t buy it to make my house value go up because what I’ve heard is all the high end kitchen equipment doesn’t really hold value because not everyone takes pleasure in that. But I wanted the best I can have and my choice was Viking.

I like Viking products. It’s like residential/commercial use. We cook a lot and I like the burners on our range. They are very good burners. So far, the quality of our range good. The only thing I don’t like is that the oven don’t have a timer on it. I didn’t realize that it didn’t have a timer until we started using it.

The fridge is a little loud and in the ice machine, the ice falls out of the bucket and into like the lower baskets.

I thought Viking was a good and well-made product so I picked it over others. The reps in the store were great. They were very knowledgeable. I love that the shelves roll out but I don’t think the heat’s accurate. I had to keep another thermometer inside as I cook. The overall experience was pleasant but the range is just okay, not great.

We bought our Viking refrigerator through Best Buy’s Big Sale. The quality is good and it looks good too.

We bought a brand new house and all the appliances were Viking. The original refrigerator that was discontinued was really substandard in the sense that the design was flawed. The freezer is at the bottom half so anything that tumbled from the refrigerator fell on the freezer and the freezer frame was dented. It kept getting dented. I wasnt very happy with the quality so I had to replace that with the model that came about after it was discontinued. I was trying to replace the bottom freezer and I called their parts department and one was better, but the other was charging me $2,000 just for the bottom freezer while a new model costs $3,500. Theres just no recourse as far as their customer service. In addition, somebody recognized that the design was flawed, so they changed it. The freezer frame was no longer stainless steel. It was very very hard plastic and it didnt jut out anymore. So, its horrible that such a design was at all created. There was no quality control. We then got a new refrigerator from Best Buy and they were pretty good except for the delivery that had so much bumbling all over the place. The first people who delivered it didnt know how to handle refrigerators because the foot was dented. Im very dissatisfied with all the Viking appliances we had and Im never going to recommend Viking ever.

I like the quality of the Viking and they seemed to be the only one of the few who had the type of configuration we wanted. Our Viking fridge is great and it works well for what we need. It has a lot of space, and the space is very well designed overall. I bought the unit at Pacific Sales in Best Buy, and it took a while to order a Viking from them. The dealer doesn’t usually have them in stocks. I had to wait for two weeks for them to be available.The installation process was a bit of a journey of its own. The people in the store did their best but they are not very knowledgeable about what exactly was needed for the installation. But the people who installed the unit were really knowledgeable. They came to my house four times, so I got to know them a bit. What they do is they install high-end appliances, and theyre the ones who know exactly what needs to be done and in what order. So, I think it will be better if customers like us can speak to somebody that is knowledgeable after we purchased, so they can tell us exactly what to do because theres a complexity in terms of the water line and where the power outlet needs to be.So, this company came to my house four times during the course of two weeks. One time, we were missing a part. And then they came, and they couldn’t install it because we didn’t have the right cabinet dimensions in. I, as a consumer, could have saved a lot of time if I just had one phone call with somebody who would explain things to me and give me the specific details. When you buy a piece of equipment that is $12,000, a phone call like that should be granted. If I was buying a $1,000 refrigerator, I wouldn’t expect that type of service. Other than that, Im very satisfied with the product and I would recommend Viking.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

Vikings price point was within our target range so we decided to go with them. The Viking dealer was good. The product looks cool and people think it looks cool too. The quality is fair but I’ve got some issues and I’m hopeful that those will be fixed.

We have the whole Viking suite in our kitchen for 16 years and its built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. Its easy to get parts. Its easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody whos going to do a kitchen suite. Its better to have everything thats the same and all of the components go well together.

Weve invested on a full line of Viking appliances in our renovated kitchen a few years ago: refrigerator, stove, oven and microwave. We had to replace the microwave because it was not heating food. Now, the refrigerator is not cooling enough. We called Pacific Sales. We called Viking. They both referred to Appliance Masters, technicians authorized and specialized Viking appliances. Three technicians have come out five (5) times: Changed the fan, changed the board, checked the vent, checked the thermostat, calibrated the temperature. The problem has not been resolved yet. Our kids have gotten sick from eating food going bad because the refrigerator is not cold enough. VIKING IS HIGH END BRAND, EXPENSIVE PRICE TAG WITH POOR POOR QUALITY.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

We like our Viking range. We bought it from World of Appliances and there had been a couple of issues that they came and took care of. But overall, we’re happy and we like that its shiny and metallic.

Ive known about Viking from friends who used to have it in their houses and I got a Viking range because of its appearance and quality. It looks nice and works as expected. It’s still pretty new and I haven’t used it too much. But is been a positive experience so far..

I bought the new house with a Viking range in it. Before I moved here, I lived in an apartment and I had a very old stove. And, this one’s a lot better. I use the ranges oven every day to broil. It has two types of convection broil, and since Ive read the instructions carefully, I can choose one another.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

In the company that I worked for, we use Viking Ranges a lot in the house remodels that we built. They are the ones that a lot of people favor. The installation process was simple. Also, I like the quality and everything. The only issue that we had was, when it arrived, the knobs were in the wrong spots. But they got fixed quickly. It happened right around Thanksgiving, too, when we installed the oven. We thought something was wrong with the oven. The homeowners spent Thanksgiving at their other house versus this one, because of the oven. They weren’t sure if the oven would work. I called Viking Marin. They specifically deal with Viking Ranges and appliances. I guess theyre a licensed Viking repair place, but they werent covered under the Viking warranty package. I had to call several other places, and that was a hassle.

The Viking refrigerator came with my newly built home three months ago, but its upsetting that the ice maker doesnt work and it has never worked since day one. The technician came out to see what the problem was and they supposedly ordered a new ice maker. Although I registered all of my equipment, I still havent gotten a replacement for the ice maker and they claimed that its not gonna be here till the end of August. But its a brand new appliance and I would like Viking to fix it.

Im an interior designer, so Ive used Viking ranges a few times in houses that Ive designed the kitchens and built. I bought my range at Ferguson and got a good deal on it. I love my range. It is of good quality, has high heat output and all the grates are very heavy. Its a little difficult to clean though. Also, it is more of a commercial level, and its a little difficult to learn how to cook on it.The ovens are very hard to get a hang of because theres a drop-down broiler heating element in the top of both of the oven units. If you dont position your racks right, you will burn everything. If you get them too low, then you burn it from the bottom, because youre too close to the bottom element. I used the manual to figure out the configuration of the oven racks. Once they stopped burning things and figured out the positioning of the racks to cook what I do on a daily basis, it was a little better. Right now, I have some little issues with it and I have a service coming out tomorrow. Its not preheating right, and the fans for the convection of the large oven sounds like a motorcycle when it comes on.

I purchased this induction range ~4 years ago and have already had to make several very expensive repairs. I purchased Viking because I thought I would be getting a high-quality appliance and didnt expect to have to make ~$1000 in repairs in such a new appliance. The oven takes over 40 minutes to heat up to 350 degrees and does not heat/cook reliably. Very disappointing!

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

The control panel for our double wall mounted Viking range went out two months ago. Since then we have been trying to get it fixed. After a delay of 7 weeks, the part came. The part was defective and we have heard nothing since. I have twice talked to Albert Lee sales people about the company and the miserable record they have for repair. They said they were aware but will continue to sell Viking. When I asked about warning people I got no reply. The repair people are slow but are at the mercy of the company who bought Viking. Mr Selim Bassoul is the culprit at this company Middleby. They bought Viking and immediately the problems started. They closed the Distribution company in Washington and moved all parts supply to California. They bill themselves as the supplier for the entire Southwest. When I tried to explain to the parts tech about my problems, he curtly told me to be quiet and to move ahead. He didnt seem to care what the customers were going through. Its really too bad as they were a great company. Now they are the worst. Stay away at all costs from them and the people who support them.

Viking refrigerators are of good quality and I love the sleekness of it. The cost is another factor I chose them. I would definitely recommend Viking products.

We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.

When we went to Nebraska Furniture Mart they had just taken the Viking Ranges out of a showroom because they were showroom models so the price was really good. Ive had the Viking range in my home for about a month now. I can read up on how to do some of the stuff but other than that I like them. My favorite thing is the ball bearing slide-out shelf. I recommend Viking Ranges.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

A Viking refrigerator came with our home, and Im very happy with it. The first time Ive called customer service, someone pikced up the phone and theyre seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

I bought a kitchen full of appliance from Viking. My refrigerator has caused what appear to be typical problems. Doors not closing or sealing correctly. Ice maker repair four times thus far. Company over the years could have been more congenial!

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

Im not happy with my Viking Refrigerator. It gets over freezing and theres always frost building up on the inside. Weve had repair people come in three times to fix it. I had to remove it and then buy an LG instead which was a big expense.

When we bought the house, we had a Viking refrigerator, a hood and a dishwasher. When we had to replace the refrigerator, we got another Viking because it would fit in to the space in the cabinetry. We bought it from an outlet store where they receive overstock, stuff that people ordered and didn’t like it or something that had been discontinued. Our new unit is working fine and if that’s the type of refrigeration unit you wanna build in, its a fine unit. But theyre expensive and I would advise others to shop around.

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30 stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm. At 5 pm, I went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of $447.36, replaced the control board. Less than four months later, 9/4/2012, I went in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of **! I am once again waiting for the repairman to come out this Saturday and I fully expect I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store where they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never again!

When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.

The range is amazing. It has the highest quality out there. I like the the overall durability and the ability to have dual-fuel as well. I also like the multiple oven with eight burners. When we bought the range, the dealer was very knowledgeable, informative, and got us what we needed.

I wanted to upgrade my appliances so I purchased five Viking appliances. It is a well-known brand and the dealer is knowledgeable. The range is amazing but the others are average. When you turn on the burner it’s just so smooth.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

Viking is a high-end appliance which was in the price range that I wanted to spend on. So I spent $10,000 on a Viking refrigerator. However, its ice machine had not been working and Ive had to have it repaired three times in six months which doesnt make me happy though I didnt have to pay for the repairs. But I love the refrigerators look and quality, and its got beautiful lighting. Shelving is more than enough for me and my husband though it wasnt as big as I thought it was. I also had a wonderful time with the Viking dealer and they were absolutely helpful throughout that process of having to come fix it. It was an amenable experience.

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

Updated on 12/23/2018: Viking contacted me a few weeks after I posted the below review in May 2017, and asked if they could send a local area authorized Viking repair technician to come out and look at my D-3 Dual-fuel 30 (RDSCD2305BIB), which I agreed to. The tech came out not long after, I explained all the problems and prior two service repairs by the store I purchased through (Abt), showed him pictures of a pizza I cooked (I included photos with original review), the bottom was still pale and not cooked, the top was almost burnt. He assessed the oven, made a phone call and determined what parts needed to be replaced, including part for the burners, which spontaneously adjust the flames on occasion. He put the order in, but was not completely sure this would fix the problems. I waited several weeks until parts came in and technician came back.I was hopeful on this 3rd time fixing on an expensive oven, but to no avail. The oven temperatures are still not regulating correctly, they dont hold or get too hot, takes far too long to heat up, and still doesnt cook/bake food properly. My most recent baking fail was a homemade apple pie I made for Thanksgiving, a pie Ive made many times in many ovens with no issues. I followed my normal process, but within the first 20 minutes the top crust was starting to burn, so I covered with foil and kept baking because the rest and bottom still needing more time. When it was time to take out, it was a disaster, it wasnt an apple pie, it had cooked it into an APPLESAUCE pie! Ive never had this happen before, there was nothing salvageable and ended up in the garbage. This range is terrible and a complete waste of money, Im so disappointed since Viking used to be a quality brand, in hindsight I wish I had bought something different, Im glad I didnt buy Viking for my other appliances. Everyone I tell whats been happening says Viking should have replaced with a new unit by now.I will say again, I will never buy another Viking product again or recommend. I feel that I have been patient and trying to work through these problems, I enjoy cooking and baking, but not with this oven, its too frustrating and irritating, but I cant justify spending money to buy a new, different oven.Original Review: I did a kitchen gut renovation in 2013 with all new appliances. I wanted to do a dual-fuel because I read those were better for cooking. I researched a lot of options. At the time when I was shopping in 2012, the Viking D3 was still kind of new, but I didnt see any negative reviews and I always had heard Viking was a good brand. I proceeded to purchase the D3 dual-fuel 30 range in a color that is no longer an option and matching hood to coordinate with a color scheme in my kitchen (pop of color) and I dont like stainless, the range was $3400 and the hood $2000. The reputable company I ordered this through and who did the install, had a tech come out to make sure the ventilation parts were installed correctly on the hood, all was good.The range and hood were installed in 2013 and all seemed fine. Not long after, I was cooking something in the oven and the bottom was not cooked properly. I later cooked some pizzas, all them came out with the underside almost raw (pale colored too), but the top cooked fine. I called the company who I ordered through, technician came out and said the Molex(?) part had not been connected at the warehouse. It was still covered under warranty. Keep cooking things and still the same issues. I cooked a pizza once directly on the bottom rack, the underside should have been almost charred, but it was mostly uncooked, the topside was almost burnt (pictures shown).Called again (May 2015) and said it must be something with the cooking element and will order a new part, of which they called me back to say Viking told them the part would not be available until August, 3 months?! I felt that was unacceptable and emailed Viking directly telling them it was ridiculous I had to wait that long for a part when given how much I spent on this range and it doesnt cook properly, Viking rep apologized and shortly thereafter the part arrived in about 2-3 weeks.I also in this time experienced an issue with the vent hood, I was cooking something that kicked up smoke, I turned on the hood and the smoke curled around the hood not into it, I ended up having to open windows to air out kitchen. The technician came out, installed the new part, I told him about the vent hood, said all looked hooked up correctly and I told him what we had to do before installation, he subsequently called Viking who had no answers for him.So the new part was installed and it has made no difference at all. I have a separate temperature gauge for the oven and it never heats to the proper temperature, food doesnt cook properly, I have to monitor it closely. I have to heat the oven at least 30 minutes or more and theres no indicator of when its ready, the blue light on the front is useless except to tell me the oven is on. Once I was cooking something that needed to be cooked at 450(F), after 30 minutes I opened the oven and the gauge said it was over 525-degrees. The gas burners are average, they never seem to be at the correct level according to the dial, and the flames adjust themselves at times. I havent even tried the broil or convection options, too concerned what might happen.It has been extremely frustrating and not pleasurable cooking with this range as its so unpredictable, doesnt cook/bake foods properly. Ive spent all this money for something that looks pretty, and a total waste of $, I truly regret buying it and would never buy another Viking product or recommend it to others. People come into my kitchen and say what a pretty oven and cool color, which I tell them yes its pretty, but its a piece of crap. My other appliances (Whirlpool and GE) have been working great since I bought them through same vendor, no servicing since buying in 2013. I had better cooking experiences on my old, cheap all electric oven, even the cheap one before that, which was 20 years old. Of course the Viking range is out of warranty now and Im stuck with this hunk of junk and based on what Ive heard of Viking customer service and reviews, I dont expect them to be much help. They should replace it. I see they are still selling these models, but are just calling it the Series 3. I cant justify spending the money buying a new range and hood. Its an oven, it shouldnt be that complicated to manufacture something that works properly for that kind of money.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

Im a contractor and Ive put in appliances a few different times. I also put them in the last house that we remodeled. On that one, we went all commercial-type appliances and I had lots of problems with those. Unfortunately, the refrigerator went out three different times. And the installation of the dishwasher was crazy. Ive installed probably a couple of hundred dishwashers before but for that particular dishwasher, I had to do some modifications and stuff on it to get the water in. If Im not mistaken, these dishwashers are made overseas.But the only frustrating thing that weve really had with the appliances has been the microwave. The LED lights have gone out. And the same is for the dishwasher. So the repair person who came out ordered new panels for both. He said it may take up to a month to get the parts. But so far, weve been really happy with the oven for the price that we got it for. The other one was about $8000 and it was 48-inch range. But now this one, its a cheaper designer line. And the service has been good with it. Its not the dual fuel. Its all gas and its cooking great.

I was selling the house and wanted to use some upgraded name. Ive known Viking for years and it seemed to be a better deal. I replaced the GE appliances with Viking. But unfortunately, even in the short time that I had it, we had problems with the oven and refrigerator. And the more I talked to people about it, the reputation has really turned bad like Viking is pretty poorly made now. Knowing what I know now, I would never buy a Viking again unless I hear that theyve really improved their quality. However, I like the refrigerators Dutch doors where its open on each side. Their team also had good follow up on the service I needed.

We’ve known about Viking Refrigerators for years and never thought to buy one until we did a renovation in our kitchen. The quality and the warranty made us choose them. We bought it through Best Buy and it went okay. It’s a French door and we like its accessibility. Plus, we love its quality.

We purchased an expensive D3 series Viking oven thinking that paying a LOT more (than ie a Samsung or Kitchen Aid) will offer us a lot better product. WRONG!!Yesterday midnight we heard a loud noise in the kitchen. Short story we went to the kitchen and found the décor front oven black glass on the floor shattered in a thousand tiny pieces (the oven was off!). We babied this oven and it has low use!! I mean we babied it like our own eyes!!I called several places that carry Viking authorized parts to replace the glass at my expense (even though I am most sure this was a defect on the glass that on the long run stressed out) and I was SHOCKED to hear that this is a special order that the factory no longer makes. SO I am now stuck with an originally $4,000+ boat anchor that we cannot use due to the fact that Viking, supposedly a very high end American manufacturer decided not to sell replacement parts anymore. I have had several other ovens during the course of my life. MUCH lower priced i.e Samsung that NEVER - EVER had an issue getting service, replacement parts and certainly not a single one had a glass explode on its own. This is TOTAL GARBAGE - stay away from this manufacturer and buy other appliances. UNHEARD OF!!!

Viking in California called and told me they would send me a matching freezer and it was delivered October 6th. I simply forgot to update the review. I am happy with the fridge and freezer, but I will still likely not purchase Viking in the future due to the prior issues. I just do not trust them as a company quality is extremely lacking in all appliances except thier ranges. (My dishwasher just broke) so clearly I will be looking into Wolf or Sub Zero or Miele or Bosch next go round.

Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.

I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line cause Sub-Zero has a dishwashing machine that has an interior that I wasnt completely satisfied with. In addition, Viking should also make a wine fridge so that my entire houses appliances would be a Viking. I have their range, the hood, and the dishwasher cause thats pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price Im paying for them, it shouldnt be something like that. The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like its dirty but its not. From my experience, I have heard of lots of people telling its gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told Ive got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. Its so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought. I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but its not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have. As for the dishwasher, its great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didnt like the interior much, it is a little bit nicer in the features that Ive seen on the newer ones. Other than that, everything else seems fine and well-warrantied.

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.

Dishwasher 1: The on-off switch has failed 4 times! The first time was covered under warranty. The exact same problem kept occurring after the warranty expired. It was obviously defective from the beginning. After paying for the repair twice, Viking agreed to cover the part but I had to pay for labor again. Dishwasher 2: Leaked and needed a $350 repair in less than 4 years!I live in a major city and very few service companies service Viking. Appointments take weeks to schedule and parts are not stocked locally. Hence, I have waited up to 6 weeks for repairs by the time they come to diagnose the problem, order the parts and then come back to install. BTW, the Viking customer support people are friendly but are not able/authorized to do anything to accommodate on issues or expedite the process. I like my Viking gas cook top, double oven and microwave (have had Viking in 4 houses now), but I will NEVER buy anything Viking again.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didnt install the fan. We had a water problem on our floor and we had to get the guy out. Ive never had a refrigerator drip water before and these are hardwood floors.They got somebody out there but the tech service guys were very confused with it. The first one didnt know quite how to fix it. It left the factory without the fan hooked up on the bottom. There was a float device that tells it when to turn on the heater, and none of that was hooked up properly. It took two trips to figure that and right now Im still very nervous about it.

We bought a $9,000 refrigerator from Viking two years ago and we experienced some problems with it during Labor Day weekend. The freezer would work but the refrigerator part wouldn’t get cold. It was frustrating because we called the repair service but they didn’t have any record of us. So, we had to fax them the bill of sale and they said it would take three or four days for us to get into their system which was unacceptable because we had no refrigerator.I called them on a Wednesday and they arranged for someone to come out. But they were tied up Thursday, Friday and the holiday, plus they didn’t work Saturday or Monday, so it was Tuesday when they came out. They looked around and found that there was a part that was supposed to be attached to a cooling conduit and it wasn’t. Apparently, they didn’t do it in the factory. So, their reps put a new part and left. Two days later, the refrigerator still wouldn’t get cold. I called the guy again and he came out a day later and found out that the fan in the refrigerator part wasn’t working. He replaced the fan but the refrigerator part still did not get cold. So, we had to call him the third time. This time, he discovered that the conduit in the freezer was freezing up. They ordered the parts and it was going to be four days more before it came in. We were out of a refrigerator for a month and it was inconvenient. Finally, he put heaters in the conduit which they probably should have done in the factory when they made the refrigerator. It’s working fine now but I’m a little concerned now to be having all these problems. Fortunately, it was under warranty. But if something happens in another year when the refrigerators out of warranty, its on me. Those parts that they were putting in were quite expensive. Viking should’ve anticipated some of these problems. When you manufacture a refrigerator that costs that much money, you expect it to be working fine. I have an old refrigerator in my pool house that’s 30 years but still working perfectly and I paid $150 for it several years ago.

The Viking appliances are made to last. Between this refrigerator and my old refrigerator, for some reason, the things wouldnt last as long as they do in this Viking. The different departments and the bins in the refrigerator makes it so you can put things in different temperatures. That’s a heaven-sent. When youre a chef or you like to cook, you need things right there. You dont need to be running around the kitchen. With all those different drawers, I got the vegetables in one thing and I even have wine in one of the compartments. So, its an excellent piece of equipment. It makes cooking easier. My favorite feature of the range is the simmer. But I like the one on the right-hand side in the front because I like to cook things and get the heat high on it. You could cut up two chicken breast that might be cold and put it in there, and it would get nice and hot where it would start to brown. In a normal stove, that would not happen.If I had to do it again, I’m definitely going to be using Viking. When you want something to last and you want to pay the money for a good appliances and good equipment, Viking’s the best. When you spend the extra dollars for something, it changes your life. I was cooking on just an electric stove top and I only had four burners. So, to go from that electric stove top to my Viking, its like getting a brand new Mercedes Benz. I cant believe how easy it is for me to cook things such as baked potatoes and big rib roast. Ive cooked them all. Viking is expensive but youre paying for the quality of it. If you want the best, you got to pay a little extra, and it’s well worth it.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall ovens thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.First, the part was back ordered for three weeks. Once installed, it did not work. After three subsequent visits from the appliance repair company, during which, technicians at Viking insisted via phone that nothing was wrong. That repair company found it necessary to hand it on to the distributor, as they had no confidence that Viking could even provide a thermostat that would work. They agreed that the thermostats were broken, but wanted to charge labor, even though we were within the labor warranty guarantee. I wrote the owner of company with a complaint but there was no response.Now, the distributor is refusing to come out again saying that they were doing us a favor by coming out the first time. They did us a favor? Horrible, horrible product and horrible, horrible customer service.

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

Viking is one of the reputable refrigerator brands. I wanted an all-refrigerator, which some of the other competitors also had but I liked the aesthetics and the model that Viking had. We can utilize the refrigerators built-in feature with the counter depths. Vikings customer service was helpful, and I have not had a lot of interaction with them, but what I have had has been very satisfactory. Overall, my experience was very good and I am very pleased with Viking.

We worked with a design studio on a kitchen project and Viking came recommended. We had purchased multiple products from them. We wanted to stay consistent with a line. And so, we bought an oven, a cooktop, a dishwasher, and a refrigerator. So far, the refrigerators quality is all right. However, the ice falls out sometimes behind the bottom shelf in the freezer. Other than that, I enjoy the style of it.

The door of the range wasn’t aligned but Viking fixed that right away, and the cooling fan was making a noise which they’re going to replace any day now. The service has been great. I called twice and they sent out someone immediately. I would recommend Viking. It’s great.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldnt really change the size because weve already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with. The quality of refrigeration is okay, however, theres a lot of temperature differential within the interior of the refrigerator - the top shelf might be 34 degrees and the bottom shelf might be 41 degrees. The reason I know the temperature now is because the temperature that it was set to wasnt anywhere close to what it actually was. Hence I bought a little wireless thermometer that I could put in the refrigerator to tell me in real time what the temperature was. Just from putting that in different places in the refrigerator, I found that theres more difference in temperature than I wouldve expected. I havent worried as much about the freezer although we had a number of service issues. With these service issues, it took three or four service calls to finally get the problem sorted out.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

It took a lifetime and a half to get the range because of COVID. Once we got it, it sat in the garage for a while while we waited for things to happen in the kitchen that were also delayed for a while. Then my contractor and I installed it with no difficulty whatsoever mostly because he knew what he was doing. The quality control of the range is great. Theres one little tiny nick in a piece of have stainless steel and weve got one of the burner knobs that sticks ever so slightly.The Viking range puts out ferocious heat so we find ourselves turning the gas down more than turning it up. But thats just a learning process. Were learning the tricks with the multiple things you can do with the oven. My wife is on a very restricted diet so she bakes with weird stuff rather than buying things that are baked elsewhere at the store. She loves that oven.

I’ve been having a lot of trouble recently with our Viking Refrigerator and it’s been one of the worst customer service experiences I’ve ever had. I liked the great arrangement design in the freezer and that it had a three-year warranty. But, the freezer leaks water onto the floor, which then pools under the fridge and then leaks into my basement. I have to get in there every week and break up the ice at the bottom of the freezer so it doesn’t break the seal. I sent an email to Viking several weeks ago and I was in touch with somebody there and we have emails back and forth. I opened up a service ticket about three months ago and I’m only now starting the service process since it wasn’t until this week that I actually got confirmation. They have a local appliance service person coming out and I’ve scheduled an appointment with them.

Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.