I googled stoves and ranges and we liked the looks of Viking ranges and the reputation that we had learned that they have. It has great good quality too and the griddle is my favorite. The Viking dealer were all real helpful. Ms. Jordan helped us, and she was real good and answered all our questions. They delivered the range, and then we hired somebody to have it installed. Overall, it’s a great stove.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didnt install the fan. We had a water problem on our floor and we had to get the guy out. Ive never had a refrigerator drip water before and these are hardwood floors.They got somebody out there but the tech service guys were very confused with it. The first one didnt know quite how to fix it. It left the factory without the fan hooked up on the bottom. There was a float device that tells it when to turn on the heater, and none of that was hooked up properly. It took two trips to figure that and right now Im still very nervous about it.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

I bought 3 Viking appliances for $30,000. Big mistake! I have been so disappointed with them & wished I had read these comments before I purchased these expensive junk appliances. The fridge is only 5 years old and has leaked 3 times which resulted in 3 service calls with 1,000$ in repairs without warranty. Third time leaking & repairman said the motor is shut, the refrigerator coolant is low & thered ice buildup etc... Its a 3500 fix & I have no warranty. What a waste of money and everyones time. So pissed off since the fridge is built into our cabinetry. Fridge is turned off. Power off. Cant use it at all now cause it leaks. Poor landfill with all these damaged appliances. What a shame. Never again!

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

We just did a full-house renovation and I bought three refrigerators - a Viking and two Sub-Zeros. We bought through Ferguson. The saleslady was great and was good at advising but I was pretty clear on what I wanted and I also went with a decorator. I like the temperature management and the humidity drawers of the Viking and the only issue was if they had more storage containers at the top for the condiments, that would be great. But, otherwise, everything’s great and Im happy with it.

A buddy of mine who has called me told me about Viking Refrigeration and I said that I would get it too. My refrigerator is working great and my favorite feature is the internal water dispenser found on the door. Then for the dishwasher, I had to call the Viking dealer for repair. They came and repaired it under the warranty and kept me up to date on getting the part. It has been an excellent experience.

Ive known about Viking for years. Ive had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

Our house was on fire and we had deadlines on different things to get done. We needed the liquid propane and so instead, we got natural gas and had to do the conversion and had to get reimbursed by the dealer. It was not a pleasant experience. Our house had a Viking Range in it so we had to buy a Viking Range to replace it. However, the dealers were terrible. We went to two different places and they both wanted to sell me something that isn’t in stock. They told me, “Oh, yeah. We can get it and we’ll have it in such and such period of time.” Then they wait 24 hours or so and then called me and said, “Oh, I am sorry. We just learned that this is backordered and you’re not gonna get it until hell freezes over.” So I canceled one order with one dealer, then went to another one but they pulled the same stunt on us. But it was nice that we got an extra microwave and a 5% rebate, both offered by Viking. Also, I like the small oven and the hood.

Weve had issues with our Viking refrigerator coming with a leak in the line, so it wasn’t very good. They sent a product that didnt work. We had to have them come out and repair it right away before people could even move into the house. We were selling the house. I called Viking, and then they set me up with the two people that work on Viking in the area.

When we did a complete remodel of our kitchen in 2018 we purchased Viking range top, downdraft vent & dual wall ovens. Viking had a promotion going where they threw in the dishwasher. The dishwasher stopped working in late January 2019, about 8 months after installation. We called the Viking authorized appliance repair company. They sent a service tech out 8 days later. He informed us the dishwasher had a bad water pump and circuit board. Told us it would take a week or two to get replacement parts. Never heard back so after two weeks I called the service center and was informed the parts would be in late March which means were out of a dishwasher for over 2 months.I am a general contractor with over 40 years in the business and have never experienced a dishwasher failure. I guess that is why Viking is giving them away! I may go ahead and purchase a Miele and throw this Viking unit out. I dont know how Viking can justify two month wait times for parts. Im really happy that it wasnt the cooktop or oven with a problem but now wondering if we do have an issue with either of those how long will it take to get parts.

Indicator light would not work and burner coil was loose. Mr. Appliance was sent to repair the range and did a wonderful job. Viking representatives helped with the warranty and also were very professional. The product service lived up to the quality product name.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

My son and my daughter used to rent places with Viking appliances and they loved it. They suggested it to me and we went with it because of the reputation and the good quality product. I purchased the refrigerator from the local appliances store and it was wonderful because we had done the research. We came up with what we wanted and looked up who could order it for us. Then we went to the store where they recommended online from Viking and we ordered that. So it was good. I like the look of the refrigerator and how all the buttons are inside. Theyre not visible. Weve installed everything according to the instructions but the ice is not working. So the dealer who sold us the refrigerator is coming to see what’s going on. Hopefully, they will fix it. But other than that, there has been no problem and overall, the experience has been excellent.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

Viking has been a long-standing name. I’ve remodeled my kitchen and Viking is one of the models that we looked to buy, and we ended up purchasing the whole package, including the dishwasher, fridge, stove, the 36-inch. We love the stove and the dishwasher. We are having a slight issue with the stove, and we’re waiting for a call back from somebody to come and take a look at it. The refrigeration, as far as how cold it is, it’s been great. Our initial experience was not good though. The refrigerator came with a big wave, a number of waves, and not really dents. The initial response to my request was kind of flawed a little bit, and I didn’t know if that was so much at the manufacturer or it was the person the we purchased it from or the company we purchased it from.Viking said they would replace the door and I said it was not just a door and it was three doors. After some photos and back and forth, it was eventually replaced. So, I’m happy. I love the style and design. On each side of the door, there’s a lower part for drinks. It pivots and it kind of goes in and out a tiny bit. There’s a shelf that you can lean towards you, and I think it’s for small drinks. I just think that could be a tiny bit bigger. I do like the shelf and we didn’t even know it existed. I didn’t read the whole book when I got it. And you can tuck the one-half of the shelf back so you could fit a taller bottle in there. We have started using that. That’s a nice feature.

I researched on the website a while back and to me, Viking products were outpriced out, so I didn’t care for Viking at all and I was looking more into BlueStar and Wolf. But then this year I went to Best Buy and I saw the Viking range, and the customer service guy there, Cary, started telling me about it. I was looking at it and ended up buying it. And I was surprised because I never thought I was gonna have a Viking. But I love it and I’m happy with the customer service. Now the only thing is the cleaning portion of the ceramic part where I can’t get some tough stains out. And customer service doesnt have anybody that I can call and walk me through it or give me ideas. I have to look on the web, and that’s the only bad part.The baking feature of the range is great but it’s a little bit slow. If I have a cake that is a 30-minute cake, the baking time goes close to an hour. I love to bake and a pound cake is supposed to be 45 to an hour and 15 minute and Viking goes close to the two hour time. The oven turns off and it comes back on, so baking takes longer. I may be doing something wrong but I don’t press the button for a convection oven. So I’ll ask the technician when they come. The dealer in the Pacific Department at Best Buy was an excellent help and Viking Ranges is excellent. Go ahead and purchase one if you can do it.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

Viking had the best package for me when I looked at all the other options. The team at the dealership was great. I like my range but I already have had to have somebody come out to do a repair on it. Another tech would come out on Friday next week to do a repair on one of the ranges knobs. Needing those repairs have been unfortunate, but other than that, everything has been fine. They were covered under the warranty and it was very simple to get a hold of somebody to set everything up.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

My handles keep loosening and tightening does not work. I would love suggestions as my fridge is less than two years old and to have handles that come off is rather bizarre. I was told I could have someone come out and checkout the price... over 200 to just tighten handles that no one can tighten... The allen wrench holes do not function.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

The freezer part on our Viking was working fine but the refrigerator part has got a sensor that is not working and we’re having our third service call on it today. We’ve only lived in this house for a month. Viking’s customer service has been okay but they are in Mississippi and it is another one of these 30-minute phone calls. The service people are actually not Viking employees. They are a contracted company and they have been very good. They diagnosed it the first time, had to order a part, put it in and it is still doing it, so they are coming back today to see if they can fix it. I got the impression from the service people that there was a known problem with this fridge because when they called, they said that their tech support people knew what it was right off the bat. So Viking might have a problem they need to fix. Viking is suboptimal.

My comments echo the thread. I bought a Viking dishwasher in 2009. Im on my third repair. It worked poorly when it was up and running. Many of the electronic controls failed (e.g. did not run on pots and pans setting, but did run on normal). Now it simply does not run. I went into the repair shop on 5/14. As of 6/17, still waiting on parts from Viking. Customer service talks a good game, but thats about it. Its talk has not resulted in action. I have made a demand for a replacement washer (good luck right?). Ill update the thread on the outcome.For anyone who is thinking about a Viking, this thread speaks for itself. BTW, reliability issues aside, the parts do not fit (i.e. the rack attachments fall out of their fittings and develop rust. The silverware basket bottoms wear out, thus, allowing silverware to fall through).

I purchased a separate Viking VCFB304 fridge and freezer model from Designer Home Surplus in Dallas, Texas four years ago. For the last year, we have been having problems with an alarm going off intermittently, more commonly at about three or four in the morning. I contacted a general appliance service center in my city and they came out and unsuccessfully tried to fix the problem. After this experience, I contacted another service center and this time searched for an authorized Viking repair technician. This repair center was very professional. They came out, knew the product and the problem I was dealing with. However, there was a problem! The units I had purchased from had been stripped of their ID Tags with model and VIN ID tag. For this reason, the authorized Viking repair tech could not work on my product as it was either a written off product or stolen. Both units, fridge and freezer, had the same issue.I contacted the retailer I purchased them from Designer Home Surplus and spoke to their customer service rep, and they told me that I should try another service company. I contacted Viking and explained my problem. I forwarded them a copy of my purchase invoice to prove I bought them. They didnt have much interest that their authorized Viking dealer might be selling written off merchandise, and they didnt really have an answer on what to do next but that I should contact the retailer. My fridge still is not fixed and I have been told it is being looked into. I asked them to authorize their authorized tech to fix the problem in the meantime not expecting it to be under warranty, just wanting to pay to fix my problem and use my fridge, but they wont make a call to authorize it. I would throw this unit in the trash but its built in to my custom kitchen cabinets, so this is not an option as my kitchen was built to accommodate these horrible appliances.

Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldnt spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, Im dissatisfied with Viking as I did not get what I needed at this point.

We’ve always known about Viking Ranges, and personally, I didn’t want to buy a Viking range because it was too expensive, but we did because my husband wanted it for the quality. Also, it’s made in America, which was a huge factor for our purchase. In fact, I wanted an Italian made oven since it was cheaper, but then we went with the American made Viking range. The people at the Viking dealer were good. However, there was a conflict between the brochure that was on the display and what was actually available. So, that probably needs to get tightened up. But so far, I love our Viking ranges quality. Weve been having an incredible cooking experience with it. Also, I like the look of it. It has clean lines.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

My induction range is incredible and makes cooking an enjoyable experience. My husband said its official, youre now a foodie! Our Thanksgiving turkey was the best tasting, juiciest bird weve ever had and no bag! I love my range so much. I talked a woman in Windsor into buying the same one and she love hers too!

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.

I’ve called Viking Range several times for various questions since we bought a house with a Viking built in refrigerator. Unfortunately, the previous owner did not leave any of the user manuals behind and unable to locate the model & serial numbers. Hope from customer service and Stuart from the service side were a huge help. I was able to find out when my refrigerator was made and some of other mechanical information I needed. Our refrigerator is just over 20 years old and beautiful. Love the simplicity and clean lines. I would never have gotten this type of support from any of the mainstream appliance companies which I have tried in the past with other kitchen appliances that I have owned.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

Ive known about Viking Ranges for as long as I can remember. I went with them as they seemed to be the right fit for me in terms of power of the stove top and availability of an electric oven. Im quite happy with the one I have so far. I like the size, the power of the burners, and the griddle. The reps were quite helpful too. I called once just after it was installed because there was something I wasnt sure was normal, but they gave me helpful advice about how to adjust it.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

Ive been very pleased with the quality of my Viking refrigerator. So far, it has worked nicely. It has a little signal if I havent closed the door or the freezer door properly, and that helps because Ive done that once or twice and its nice to get that warning. The refrigerator is stainless steel and I like that finish. I had the kitchen redone so I also got the Viking range, the Viking dishwasher and the Viking hood over the stove. So, Ive been very happy with the products. People who have seen the kitchen says they like it a lot.

On 4/10/18 our new Viking appliances were delivered and installed in our home. The side by side refrigerator freezer did not cool at all. The following day the salesperson came and tried to get it working without any luck. He called Viking who informed us they would come out the following week. We also discovered that the Downdraft to our brand new Viking Stove did not work as well! The following Monday a supposed Viking technician came to our home to check both appliances. He had no computer to run diagnostics and no email acct to his phone. The Viking phone operators had a difficult time discussing the problems with him. He informed us that BOTH appliances needed parts and that it would probably be around 10 days. Here it is the 25th and I havent heard from them. Over $20,000 spent on appliances and half of them dont work from day 1!!!

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

I bought a Viking range, dishwasher, and refrigerator at the same time. I heard it was a pretty good brand and I liked their looks. Ive had them for six months and so far so good. We purchased from a Viking dealer and the refrigerator is competitive with others in the price range. They came within five days after I ordered. It was a pretty good delivery and they didn’t do any damage when they came to the house. However, its hard to set up a service with them. They need better customer service availability, like on weekends. We’re happy with the overall quality, however, its easily scratched and stained with oily fingerprints. I think that goes for all stainless appliances though.

We bought a Viking Refrigerator on 20th of September. And then, we heard some grinding noise from the compressor. We had a previous refrigerator that failed and it’s giving the same sound. Also, when we got the refrigerator, there was a ding on the top of the door and the people who sold it to us said they’re going to get a replacement door and a replacement shelf that was cracked inside the door. They haven’t done anything yet, and it’s a little bit frustrating spending $3,500 on a refrigerator and then you have to deal with the people who sold it to us, who said they will just bring another one. They didnt even adjust the doors, so the doors arent realigned. In October, I called the main Viking office because I wasn’t getting anywhere with the local dealer. However, it was super hectic during the holidays so I haven’t had time to call back Viking and find out what happened after they took all of our information. We’re supposedly going to send it to someone so they could call us because nothing came up in the system right away for our location. They had to search for someone to service it or come check the unit, and so I just wanted someone to come and replace it because even though we love the fridge, there are so many problems in just within two weeks of having it. Overall, I would definitely tell my friends not to buy from the people who we bought the fridge from. And while the lady that I spoke to from Vikings was helpful, there were no follow-ups once she referred it to whatever area she referred it to.

We did an expensive kitchen remodel in 2008, installing a $5000 built-in 36-inch Viking All-Fridge. In these last 5 years weve had nothing but trouble with it, and had to get service men out here numerous times. Often they were not able to fix it. It seems from the other reviews that weve been having the same identical problems with this fridge: 1.The beeper would start beeping at any time while the door was closed - was fixed. 2. The uber-heavy door is sagging to the left - was worked on, but still visibly sagging, so I dont think the fridge closes properly. 3. Ice builds up on the cooling panel behind the top shelf. 4. Water constantly collects on the shelves, dripping everywhere, and everything is wet inside. Have to keep towels on the shelves to keep them as dry as possible. Have to put in dry towels every few days. Have to take out shelves and drawers to dry out, as vegetables etc. will stink and rot when sitting in water all the time. 5. My vegetables freeze in the veggie drawer, and have to be discarded. Cant use the drawers.Numbers 3, 4 and 5 have been ongoing for about a year now. More than one serviceman has tried to fix it, and I have no hope that it will ever change. In the beginning the fridge was under warranty, and the repairs cost nothing. That soon expired, and weve been paying out of pocket for constant repairs to this so-called high-end fridge, which it is not. Our patience is wearing thin. The service people have been very helpful, and really tried their best to solve the problems, phoning Viking, and getting advice from them as to what they should do, but nothing seems to work. We live in Canada, but as Viking has no problem selling their products here, they should also be accountable here when their products dont deliver.This morning, the repairman came out here once again. Viking has told him to install a new gasket, which is the rubber around the door that ensures a tight seal. He did not do it, and told me straight up to cut my losses, get rid of this fridge, and get another one. Easier said than done, because it sits built into a space especially designed for it. So we are pretty much screwed. I asked him to send me a list of all the repairs they had done on this fridge so far, and I will post it here when I receive it.There is no warranty anymore of course, but it would be nice if Viking would acknowledge our very sticky problem, take responsibility, and reimburse us for the price of a second hand fridge. This is the first time in our lives that weve had problems with a fridge, and we sorely regret buying it. We will never buy any Viking product ever again, and will certainly advise everybody else against doing so. Had I known then what I know now, I would never have bought a Viking product. Fortunately my other appliances are not Viking, and none of them has given me any trouble so far.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

Ive used Viking Ranges in the last 2-3 houses that Ive owned over the years. During the first purchase, I was looking for a commercial type range. I investigated what ranges were available so I looked at consumer ratings and decided to purchase Viking. I never had a problem with the first Viking that I owned. However, I had a problem with quality with the latest one Ive purchased. I had a technician come out for 5-6 times and when we still couldnt get it resolved. I called them and they offered to replace it. I wasnt really that happy with the dealer. I dont know if Id still go back there. I was trying to decide between Viking and another oven. Their oven would take a while to get so I went with the Viking, and it didnt come in as quickly as I had anticipated. Nevertheless, I love it. I have the dual range so I have the electric oven, the gas cooktop and two ovens. I love the convenience of having the two ovens. I have lots of room when I cook big meals. The surface of the stove is great because I have lots of burners that I can use. I also have the big overhead stand and the heat lamps. It makes it a lot easier to cook and I like to cook. Its a great oven for cooking and baking.

I had a Viking in the home I purchased and based on the existing refrigerator I had, they offered me a discount to stay with them. The older refrigerator was not very good at all. The models that were manufactured between 2001 and 2007 were total crap. And they knew there were problems. The owners had significant repairs and costs. I had issues with the thermostat, compressor, evaporator, and hardware falling off. The evaporator was 1,500 bucks to replace and Ive done that twice. When it came down for replacement, Viking offered us a 40% discount to stay with them and give their product another chance. So far, Im very pleased with the new refrigerator. Their representatives were very helpful and I like the people from Middleby. Ive had a very good experience with Viking.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.

After only 1 1/2 years my Viking range began to smell like gas when the temperature was set below 300 degrees. I had SoCalGas come out to check it and I was told the gas emission was at a safe level. A couple of years later one of the $62 lights inside ceased to function. Finally, the last straw, at the age of 5 1/2 years the oven didnt even heat up past 110 degrees. I had it repaired one week ago by having the spark igniter replaced, as well as the light. The oven worked only once after that. I have had other ranges in the past and not one of them has been as sub-par as this Viking. It is pretty to look at, but thats not the point is it?

We had run our course with other good, run-of-the-mill brands. One was a side-by-side and my wife liked it because it was a counter-depth but it didn’t have enough fridge space and had too much freezer space. It was a Samsung that had four doors and a three-zone in it. They were good on their warranty but we had nothing but problems with it. Then I had to wait six weeks to get a check from them. So I said, Nevermore. I’ve seen Viking Refrigerators in homes. They had built-in units in nice, fancy custom kitchens and I knew of their reputation like a Sub-Zero. Plus, I liked the simplicity, the build and the feel of the Viking refrigerator. That was what I set out to buy in the first place. We had a very good experience with the Viking dealer and we were well-served by the individual who sold the appliance to us. The one we got has a French door and the bottom drawer. It was the only model that was standalone and the rest of them were for custom kitchens. Its top-shelf and I’m very pleased with its quality. I like the feeling I get when I open up the door then the LED lights illuminate the inside and just slowly fade. It’s very pleasant to operate and it has lived up to all the expectations I’ve had of it.

I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

I just sold my 30 Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different Viking Authorized repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. Im giving Wolf a shot - hopefully they will be better. Buyer beware!

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowes and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.Our 48 Viking Freestanding Gas Range: The knobs on the front of the range get very hot when using the ovens. The lettering and markings on the range disappeared. Oven doors dont close correctly. After three years, we started to smell gas coming from both ovens when in use. The ovens would not heat up properly, had to replace all three oven igniters. The large oven door/hinges stuck and we could not get the door to open or close, had all door hinges replaced on both doors.As a contractor, I find it amazing that I keep seeing Viking Appliances in multimillion dollar homes. My best guess is that these Viking appliances are there for appearance purposes only. Viking Appliance is the worst brand. Viking appliances are only worth the metal that they are made of. DO NOT even look at a Viking Appliance. I encourage all owners of any Viking appliance to be truthful and help the next victim that maybe looking to buy the Viking brand.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

We owned a Viking beforehand. However, when we went into their store, we were not going to consider them. But we changed our mind and continued to use the brand because we were convinced by the sales rep that they had done some serious improvements in the product and that we should always consider them. Also, we were impressed by what we saw. The Viking team was excellent as well. They had the patience to work through all my wife’s questions and issues since she was the one that needed to be comfortable that we were making the right decision and that Viking had all the right stuff that she wanted. However, the drawers were supposed to be self-closing, but they don’t close. The repair guy was here for that and for the oven.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

Im writing this letter in hopes that you can help me with a continuous issue I have had with your 36 Viking Stove. My wife and I purchased a new home in 2008, at which point we decided to renovate our kitchen. When we purchased our appliances, there was no doubt in our minds we wanted a Viking Professional range and oven. We were excited and happy with our appliance for a short time until we began to use it. Over the course of 3 years, we have had nothing but constant troubles with the oven. First the igniter went twice, then the thermostat, then a defect with the range top. We have had several Viking repair visits, each costing $300 or higher.When we made the decision to buy Viking, it was with the thought in mind that paying a little more meant getting better quality, craftsmanship and dependability. Unfortunately, this has been far from the reality we have experienced. Most recently we replaced the thermostat for the baking function and the oven doesnt heat up.Needless to say, three weeks before Thanksgiving, we find ourselves with yet another service call and Im sure more costly repairs. I have done extensive research on the Internet and various consumer affairs sites and found that there has been a groundswell of complaints with your ovens. Frequent mention of inconsistent bake temperature, issues with your igniter system and thermostats lead me to believe there is a known set of defects with your product and this particular model.To that end I am asking that you stand by your product and replace the oven. An investment of $6000 should not require a constant stream of maintenance for a product that should bring with it quality and dependability. Rather than spend time posting disparaging complaints on various consumer products sites. I am asking that you address the issue I have had with your oven so I can get the quality and craftsmanship I expect.I am reaching out for your help after multiple calls to your call center and ask for someone to contact me immediately. I will pursue this issue further and if necessary rally the countless people I have seen voice concern with the range product you offer and have sold. The information for my range is Model: VGSC3676BSS, Serial #: 081108C00053266

Just got this double oven. it is beautiful. However, when in use the controls are so hot you cant turn the interior light off/on without burning yourself on the control panel. Seems like its getting too hot. What do I do?

Back in 2013, I was going to do a remodel to my house kitchens with a centerpiece. It was gonna be open to all of the appliances and we’re going to be in view in the open area. I was looking for a bit more than the GEs but there’s quite a few to choose from and Viking was close. The Viking range is excellent. It’s the leader of the pack and we’re so happy with it. The burners can be quickly assembled for cleaning purposes and I like their layout. The range is very serviceable, very durable, and the oven is fantastic. The racks in the oven are extremely easy to move and work with, very heavy and it gives me a lot of confidence working with them. The stove has a dent in the back for the heat to come out and that creates a primary heat in the backslash. I don’t think there’s another stove out there that would beat Viking but they’ve got to get rid of the heat somewhere. There was absolutely no service calls on the range. It’s been perfect and it’s amazing.

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

I bought the Viking dishwasher about 3 years ago and I only use it less than once a week. The circuit board has to be replaced for over $550 including labor. I am very disappointed in the quality of this expensive brand. It only has the name!!! My old Jenn-Air dishwasher lasted for years without problem. What a shame! I will never buy a Viking again!

I was in a time crunch so I had to make a split-second decision, and I heard that Viking had pretty good reviews. This was the first range I got as a six-burner gas range and it was horrible. Whenever we would turn on the oven, it would make a loud banging noise like a gunshot in my house. The repairman came out and drilled holes in the bottom of my new unit. He said that would fix it because of the expansion of the heat heating up the metal. He did that and left, and afterwards it was worse than before. This was a $7,000 unit that was recommended by one of the Viking people. We went back and forth with Viking and they sent out a new one. The new one came after a couple of weeks of arguing, and the top was all scratched. The black part of the iron grates was peeling off. I opened the door and the door was bent. There was a quarter-inch gap you could see on the installation inside. I finally had them take it back again and I tried getting my money back. They didn’t reimburse me the whole thing for some reason, so I lost $800 on the deal. I went with a whole new different range. I would not recommend them and I would never purchase another Viking product.

I like my Viking Range very much. I looked at Wolf and a couple of other brands and I just liked Viking’s clean look. I also liked that fact that I could get the eight-burner without the griddle. I didnt want the griddle and not all of them have that option. Theres one feature about it that is completely lacking. I dont understand who designed this range. Theres no clock or timer on it and thats the goofiest thing Ive ever seen. Why wouldnt I have a timer on this when I can time my cakes and everything that Im cooking and a clock so I can see?We bought the range from an appliance store and we were very pleased with our buying experience. The reps were professional. They delivered on time. The price was as quoted. I was very happy with the service. Everything was good. The range is wonderful and I would recommend it. I love cooking and baking on it but it needs a timer.

I do a lot of cooking and I wanted a range thats really good. I ran into Viking on the internet. And then, I went to appliance stores to look for them. I got one and I love it. My Viking Range cooks so much faster than whatever I had before. I got the one that has the gas on top, because I want a gas range. I like the electric below and the roll out shelves that has it in there. Theyll pull out heavy stuff. I like the fan and our only trouble was when we tried to hook it up, the gas hook up was not in a very good position. The guy that we had here to work on it had to add to it, because the pipe for the gas did not come out the back. And then, he had to build a pipe up higher because I dont have gas on the bottom. The fan blew out, so we had to have somebody come back in and they didnt have service people around us. We had to wait about a month to get a new fan for that bottom part. But they were really nice when they got here. They adjusted my burners for me.

The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.

My friends have Viking Refrigerators in their house. I like the fridges size, lighting, layout, innovation, accessibility and the piece of tray at the bottom. Viking also has very good service.

We wanted an all-gas oven and Viking had it. We also wanted self-cleaning, and the one we got came available with white on the front, which we wanted. The dealer was great. However, on the back of the range, we bought a separate piece for the air to come up from the oven, and it blows the burners when the oven is on and causes the burners not to be as efficient. That’s a big flaw. Because that air is blowing the burners and the flame is flickering, it takes forever to boil something. I wouldn’t recommend it because of that. If I were to do it again, I wouldn’t get it.

The seal on our dishwasher has rusted out twice in 6 years. It was so badly rusted inside the door we needed a new holder. We have been waiting for about 10 weeks for the parts, cant get through on the phone to customer service. This is the worst customer service I have ever experienced. I would never buy another Viking product. We also have a Viking range which so far have not had any problems, but desperately hope we don`t as we could be without a range for up to 3 months.

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

The customers that I had wanted the Viking appliances and got the refrigerator. I like the way the door feels. It’s easy to open, it seals really nice, and it keeps everything pretty much at constant temperature.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

My battle with my Viking product began 8 yrs ago. We bought a new with new appliances. All Viking. Living 8 yrs with this refrigerator has been like living in the 1800s. We have had our ice maker break 3 times. Hinges break. But the biggest problem is the food staying fresh. Mainly because the only choice in cooling for this refrigerator is Lukewarm and rotten food or your eggs yogurt and all food frozen. I am writing this once again because I own a very expensive refrigerator and without and help this company has not recalled this lemon of a product. The frustration level is so bad I had to take to Facebook last time I sought out help for this problem. I then made friends with people in Vancouver Colorado and Brazil all whom had the same problems and the company took back their refrigerator. They sent me repair man and blocked me from their social media. But I still continue to have Massive problems with this refrigerator.Ice maker once again broken. Broken shelving and cooling problems begin to plague me once again. Imagine your danger comes home from college has surgery before the holidays and you take out the large tub of yogurt frozen solid. You like to drink cranberry juice frozen solid. Take something off a different shelf moldy. It is almost impossible to deal so I go buy a garage refrigerator to try to survive the holidays. I will never purchase a Viking product again and when Im in store I do walk up to complete strangers and tell them to run from this product. It saddens me because I would love to support a company made in the USA. I just would like a company to stand by this and make good.

When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

We replaced our previous Viking Refrigerator, with model VC5B5483. The unit continues to give us problems, just as the previous Viking did. The freezer side continually has frost issues, and 3 times since we purchased, the temperature spikes high and we have to discard hundreds of dollars of frozen items. We have no confidence in this Viking and have Viking in the entire kitchen including: range, range top, compactor, dishwasher. We spent another $10K on this Viking and expect it be fixed or replaced. We could have gone with Sub Zero, but stuck with Viking, as we like the look. Hopefully this can be resolved, quickly. Thank you.

I purchased a 48-inch built-in Viking refrigerator and I thought it was going to be nice to match the manufacturer of the refrigerator, range, and dishwasher. But ever since the Best Buy people brought the appliances, I’ve been having issues with them. Their delivery, installation, and the product itself. I don’t think that whoever delivered these products were qualified to do this job. Nothing was level and regardless if the unit itself is broken or not, they should at least try to level it. And the range was the floor model and the door was not rocking. So, the installer was telling us that it was broken. The door itself tends to get rust so I should’ve never bought the floor model.With the refrigerator, the first delivery people and the installer took about four hours to fit the door together to close it right. Two days after they left, the door was not closing. And when you open the door all the way, it made a loud metal hitting noise. I’m very dissatisfied. I went to Best Buy and they have decided to replace the refrigerator with a brand-new one and I made a return on the Viking Range floor model. I purchased the brand-new one by paying the differences and hopefully, with this replacement I don’t get any problem.

We bought a house that had a Viking stove installed by the contractor. We are happy with the stove. The range that we have, the stove unit and the hood, is fine. It lights when I turn the gas on and works good, but we were a little disappointed that our brand new Viking refrigerator had to be serviced within a year. Plus, we have a dishwasher that has never worked at all. There’s a warranty provided but its been a real disappointment. We’ve had much cheaper washer that performed ten times better than this one.

Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

We have an induction range and a microwave. The microwave is not user friendly, I cant read the timer, hate that the control pad is behind the door. It looks sleek but I wish I never bought it. The induction range - the burners barely do anything unless you put the control at Med, Hi or higher. The knobs wiggle and are loose. They sent me new knobs but that didnt fix the problem. The oven seems to work fine, but I would much prefer a digital readout because there is no really accurate control of the temperature.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

We were looking for the type of professional oven and knew Viking had a good name. We looked at the other ones, too but chose the Viking. The quality is a little bit shifty and could be better for the price. I’ve already had it serviced back in November because the oven wasn’t starting for me right away. However, the repairman came just two weeks ago, that’s how long it took me to get service. We live in a very small rural community and it was very frustrating calling Viking. Also, the oven is a little small for me at times. Other than that, it’s fine and I really like it.

We got a Viking fridge as it had good reviews and we like the configuration of the doors and the depth. The quality is really great and the vegetable crisper drawer keeps things fresh longer. Theyve been great at Eastbank appliances where we bought it. Its all have been a good experience, I would do it again.

We read a lot of reviews online and researched, and we really like the Viking Refrigerator. Its brand recognition and quality made me choose the brand over their competitors. We ordered the one through Best Buy and when the delivery company damaged our door threshold, Best Buy took care of it. They fixed it and made it right. We found that the refrigerators compressor was louder than others. Still, it didn’t bother us as it was consistent with the reviews online. We like how our refrigerator is working and I favor its drawer freezer.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

We got the Viking refrigerator through our builder that arranged everything and because of that getting the service and the registration was cumbersome. In those situations, it could be made easier. We purchased the appliances almost two years ago but our house wasn’t completed until just now so, that’s a little bit of a difficulty. Other than that, our Viking refrigerators quality is very good and we like its size.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so its always a fear of ours that its going to swing and the latch will get broken. I need to call to see if theres a kit or fix for it but I havent had any issues. Repairs take awhile because of products but other than that its fine. If theres an issue I just call into the Viking number and theyre able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

I’ve known Viking’s name for a long time and I chose them partly because I love the double French door oven and I like to get all matching appliances. I have a Viking refrigerator, dishwasher, induction cooktop, and a double oven but I don’t have the microwave as it didn’t fit in my nook which was very disappointing. The refrigerator’s layout is good and the lighting is working well. The refrigerator is a match with the cooking and baking and I like it. The Viking products I have are very good. But I had a screw come out of my dishwasher and I can’t figure out where it should go. Also, on the refrigerator, the little canal where you adjust the temperature that kind of sits at the bottom of it is loose. But, when you look at the oven, the racks are substantial and anyone comparison shopping can tell a huge difference. Additionally, the induction cooktop has been amazing. Our Viking dealer is Ferguson and they have been great. We had a lot of trouble on the installation and they made it right and they put in a new manager, to fix the issues. They also did the pre-site inspection after and it wasn’t right and was worthless. The representatives didn’t measure accurately and completely. They did not mark any modifications needed for the Viking microwave. But when I delved into it, there was no way it was gonna fit because of the depth. Then, they marked the height of the double oven that’s needed but not the depth. The back of my cabinet also had to be torn out and that was a surprise. Ferguson is fixing that and it was a hassle. Buying the Viking products was awesome but getting them put in was stressful. I had the double oven sitting in my living room for a few weeks while we work out the issues. So far, my experiences with Viking have been good and I’m hoping their products last a long time. They look beautiful. Still, I’m waiting for my rebate check and once I get that I’ll be full thumbs up for Viking.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.