We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

Ive been very pleased with the quality of my Viking refrigerator. So far, it has worked nicely. It has a little signal if I havent closed the door or the freezer door properly, and that helps because Ive done that once or twice and its nice to get that warning. The refrigerator is stainless steel and I like that finish. I had the kitchen redone so I also got the Viking range, the Viking dishwasher and the Viking hood over the stove. So, Ive been very happy with the products. People who have seen the kitchen says they like it a lot.

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks downtime. Nothing was ever covered by warranty and theres zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

Shortly after purchasing my Viking stove, the enamel started peeling off in a number of places. It was awful working with the company. I now have a stove I paid thousands of dollars for that is junk. I also have had igniting problems and temperature discrepancy.

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

Viking double oven ved0207css - I am writing this review in search of a remedy. In hopes to be able to amend my experience to 5 stars! Residential estate has all Viking Professional appliances down to four fridges, range, oven etc. All other appliances work fantastic! This leads me to a double oven that has been causing some issues. The lower oven will not heat up. The fan will command on when it is turned on but will not do anything else. Not sure where to start. Please help Viking. I can explain in more depth if needed. Thank you in advance for your Time. Lets make it 5 stars soon.

My husband bought the Viking dishwasher and he wanted a matching appliance. We did the purchasing through ABT and they’re great. We think that Viking is a good brand and it looks nice. We got the French doors and set it side by side, like our old KitchenAid which was there when we bought the house. Our Viking refrigerator is fine, but the clips that hold down the racks in the freezer keep coming off from day one when we havent had it for very long, six months at most. ABT came out last week but they never did anything about the clips. So I told my husband to make sure to ask them about it when they come back out. We’ve called ABT to have that corrected. Were waiting for them to call back.Theres also one minor thing. Most refrigerators have feet you can adjust if it needs to go up or down an inch. Viking doesnt have that. We have a two-inch gap at the top of the refrigerator, between the old cabinets and refrigerator. They were able to adjust the KitchenAid to go up to it and with the Viking, you can’t. But I liked the style of the French doors and those big shelves and big, perfect trays.

We couldnt get our Viking delivered for a long time. I ordered it late March and they said it would be delivered by June. It didnt get delivered til July 28. The carrier didnt send it and it sat in a warehouse for over a month. Also, Viking is replacing my refrigerator because the ice maker stopped working. They have sent five people to fix it but they cant. Also, it doesnt hold very much. Its a counter-depth so Im not used to that. Also, its really tall so it has a lot of shelves. Its hard to reach the top shelf because its 80-some inches tall. But I like the look and style of it and the cleanup is pretty good. It seems to deter the fingerprints.

Purchased one three years ago and are currently on our 7th repair visit. Reached out to customer support and there is none. Our latest issue was with the heat pump. Just melted the wires. Checked and they had a recall but it started with models later than ours. This is truly a safety hazard. Not to mention we paid twice what you would normally pay for a dishwasher based on the name and reputation of Viking appliances. We totally regret that decision. No product support, no customer support, how embarrassing.

We were at Best Buy looking at a different refrigerator brand and there was a wonderful Viking refrigerator on sale there because it was being discontinued. We ended up buying it and it’s been an outstanding product. I like that it’s huge compared to any that I’ve had in the past. I don’t currently have the Viking range but I had one in Chicago, and that is another reason why we looked at Viking. However, I’ve had some problems with the ice-maker so we had some service going recently. Customer service had to order some parts for me so it’s not fixed yet. But overall it’s a wonderful product if you’re able to afford it.

Weve had a very poor experience with our Viking. I had to return it to the store twice and then ultimately replace it with a different brand altogether. Most of the issues stem from a true ignition type igniter which is how the Vikings operate. So, when you set it to cook, it goes tick, tick, tick, and then lights itself up. But then, it shuts down. Also, to maintain temperature every few minutes, it tick, tick, ticks and fires up again. Once it comes up to temperature, it has clanging sounds. It also has an extremely loud fan that runs constantly the moment you turn the oven on. That was what we sought to fix via a replacement of the unit. The first one we received had a miscut piece in the air vent at the back. At first, they serviced it and said it was probably a defective fan. So, we swapped it with a brand-new one and it had the same problem. It cooks fine but its loud. My wife is a gourmet chef and she can appreciate the higher quality of things. Shes much happier with the LG that we ended up getting versus the Viking.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

We have four different Viking appliances and we love their line. We also love the range. But with the refrigerator that we bought, Im not feeling super great about it. After less than two months of us installing it, the refrigerator died. There was a problem with the fan in the freezer portion that wasnt blowing air up the refrigerator, so everything was spoiled. We called the company where we purchased the Viking Refrigerator from and then they contacted Viking. Then they sent someone under the manufacturer warranty. However, that process took three weeks so we were out of a refrigerator for three weeks. The refrigerator is fixed now, although there is a popping noise that occurs occasionally. But even though the refrigerator is giving us some trouble, we still like it. We also like its size and the capability of monitoring the temperature.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

We got a nice Viking oven and my wife wanted a Viking fridge next to it. Ive had many fridges in my life. But with this fridge, they’re coming out the sixth time to try to repair it and they’re kind of slow to get it. I threw out two batches of food. I had ruined my cabinet and my floor since it leaked water all over it. I have asked Viking if they can fix that or if I have to pay for myself. The whole kitchen is brand new. This fridge came in a year ago with the whole brand new kitchen, new floors and new cabinets. I have never had a product this bad in my life. I thought I would be paying for quality but either I got really unlucky or something else is wrong.

We just received a new Viking VDR5486GSS $13,419 dollar 48 Inch 5 Series Stainless Steel Dual Fuel Freestanding Range and we can’t even use it. Right from the factory it has two left the burners that leak gas, a main door oven that’s out of alignment and can’t be realigned as per service tech and a middle support piece that was missing screws and bent in. Called Viking and they are closed until January 2 which has ruined our Christmas and New Years plans. Then the 3rd party service company that does warranty work ** says the part will not be in until February yet the Viking rep I spoke to says all the ten parts are in stock but their company is closed until January 2nd. Customer service was nice and tried to get the parts expedited but failed to tell me that the 3rd party service provider needed to put the order in before 4:30 pm on Thurs Dec 20 because they closed the warehouse on Dec 21st.We just tried to bake biscuits in what is supposed to be the only working part, the oven in plain old bake mode. The top heating element comes on which burned the biscuits. The user manual shows that only the bottom element is supposed to come on. Extremely disappointed in this product and I just want to throw it in the trash as that is where it belongs. Something that costs $13,419 before tax should not have these rudimentary quality control issues. The Viking employees that built this trash should be ashamed of themselves! I can get a better quality product from the Big Box stores for a fraction of the cost.

I purchased a refrigerator, a stove, wine cooler and vent hood from Viking. The refrigerators quality is great. It looks good and it works well. But we had a cosmetic issue with it about its packaging. I guess it’s from the factory like somebody had scoured through the packaging to get the handles attached. They basically cut the steel when they did so it got scour marks on the steel. I’ve already filed a warranty claim and somebody contacted me. They were supposed to schedule a time to come out but I never heard from them again. The last time I did was eight weeks ago and I just remembered recently that it never got done. When I was speaking with the team at Viking Refrigerators, the experience is generally pretty good. But it was a little frustrating that I had to go separately to register the warranty then come back to them to do it rather than staying to do it with them right then and there. It should have been a little bit easier. But other than that, the experience with talking with them about the problem seemed fine. But they havent followed up with the local contractor. I got a call from Viking shortly after being contacted by the local person asking me if the contractor finished it which I told them that they have not. Then they said to check back in with them but I don’t think anyone has. Other than that, I find it interesting that they dont have French door built-in refrigerator on the larger sizes. We got their 42-inch size and Viking doesn’t offer a French door refrigerator which we would’ve liked. But at the end of the day, the cost difference to go for a Wolf or Subzero ‘cause they have that as an option on a built-in is not worth it. And I will still recommend Viking.

Viking range is great. I love the way the stove boils the food and cooks it. It has a whole setup on it. You dont see the flame come up but can adjust the way it goes. Its also safer for children. But right now, its not working and it needs to be fixed. We called customer service about it and they called a contractor. Were still waiting on the parts to come back. The wires burned up so we had to replace the whole surface. Once I receive the parts, I should be doing great unless they need it to be replaced.

I was very happy with the quality of the Viking Range. I had a Viking gas range for probably 12 years, and this time, I went with a Viking induction range because my house didn’t have gas hooked up. Im still trying to get accustomed to the induction range because its different than gas. But I love the way that its easy to clean. It looks great. The control knobs and everything are really sharp looking.I would buy a Viking product again. However, I did not have good experiences with the dealers. I had been trying to buy a Viking range at least two months before I actually got to purchase it because I was already a Viking customer. Every place I went to said they were not doing Viking anymore. They said they were phasing it out. So, I was just kind of laid back and waited, and then I contacted Viking directly and tried to get information on my own. I finally went to Nebraska Furniture Mart, and they had given me the runaround the first time. The next time we went, I found somebody that would sell it to us, but they didn’t have much in stock. We had to buy just from a picture.

My wife didnt want the ice maker on the exterior of the fridge, so we chose Viking. We knew what we wanted when we bought our fridge at Best Buy. The product that we got seems fine, but its kinda noisy and vibrates when it makes ice. The plastic wrap on the door was annoying, but otherwise the fridge is all right. Quality-wise, it has been holding up wonderfully in the two months since it was installed.

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.

I purchased a Viking Professional Kitchen package in April 2014. Included 42 Refrigerator, 48 range, hood, and dishwasher. Have had major issues from the start. Range: Repaired 4 times. Dishwasher: First one was fixed 6 times, then replaced. Fridge: First one was fixed 7 times, then replaced after 2.5 years. The replacement caught on fire 1.5 years later (fire department called). Customer Service and Warranty is a nightmare. Spent $17k+.

I like to cook and I liked the look and feel of an industrial kitchen. Ive seen Viking ranges in other apartments. I read that they are quality stoves and ranges so I purchased one. Ive only had mine for a month and I like certain things about it. The stovetop is great. The heat and the flames are instantaneous and the igniters are quick. The temperature levels are really high. In that regard, its been good to cook on. But the oven is a big down point since its not working. Its a big part of the unit. Theres somethings wrong with the igniter. Its clicking a lot and its not getting to temperature. I spoke with somebody yesterday and the interaction was fine. I felt like I achieved what I was trying to do. But I havent heard back from anybody about making the appointment so somebody can come and look at the oven. They hire out locally. The range is under warranty but I didnt expect that a month in, I would have any work on it. I feel like I got a machine that isnt functioning. You could buy a way less expensive stove and probably have a more reliable oven. Overall, I have a beautiful looking range that performs well on the top but in regard to the oven not working, its not good for cooking.

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

The builder selection for our new house was a Viking Model RVDR3301 Range. The range burners are very difficult to control and it is easy to overheat what you are cooking. The simmer functionality is very non-linear and if you’re not careful the burner will go out. Cleaning the range top requires dismantling the burners, which have some delicate parts.The oven temperature takes forever to preheat and the temperature varies quite a bit. Initially it would varied much as 50 degrees at 300 and the average temperature was off by 25 degrees. Even after two adjustments to correct the offset it still makes cooking delicate things like a cake difficult and everything seems to take longer to cook. The window in the oven door fogs up if you are cooking anything moist making it difficult to see what’s going on in the oven. And the chrome plating came off the oven racks and they needed to be replaced under warranty.

I’ve known about Viking for a while and I love their appliances. I went to a kitchen showroom in Concord and Viking had all the requirements that I wanted for my range. The burners today have different gas ranges on them and it drives me crazy. Theres a range for simmering, another one for boiling and then one for regular cooking. Viking is one of the very few appliance makers that has a range top that every burner has the same BTU capacity so I can cook on any burner I want. Also, Im only 54 and when I have a regular door on the top, I have to reach in. I had a double oven before and I burnt my arms a couple of times trying to reach in and get the stuff out. Viking has this double oven that I can open with one hand and both doors open. I was going for the complete functionality and that is why I chose Viking. My refrigerator is working well and keeps my Cokes cold. I like it. But I had to call Viking for a service because the icemaker wasnt working. It would turn on but it wouldnt make ice. The plug in the back for the condenser wasnt plugged in all the way. When it was installed, nobody caught it because it looked like it was plugged in and its not something I would see until I took the back off. The techs said it might have wiggled off a little during transit. There was also a spring that was not quite right on the freezer door but the techs came and fixed the issues. They are also changing a rheostat, a component in the hood, cause the light flickers and they have that on order. All in all, the Viking team is very professional and the techs were attentive and did a good job.

I am very disappointed with my Viking gas range (2 years old). Although it is quite beautiful, it does not function well. It smells of gas anytime the oven is on at 350 degrees or less. No one will repair it. I have had the gas company out to check on it. They said that the odor is very unfortunate, but it is not leaking enough to be unsafe. I used to enjoy the aroma of bread baking. I hate my beautiful, expensive range. I do not recommend purchasing a Viking product.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

When we were looking for a refrigerator, we had an idea on the size and the Viking rep directed us to the model. We just got our Viking refrigerator a few weeks ago and it is of great quality. The lighting is great and it is a pretty solid refrigerator. The guy that we worked with was experienced and knew what he was doing.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

Viking has a good reputation, but weve never used a Viking refrigerator, so we didnt know what to expect. The refrigerator has been better than what we thought, and it was well priced. We went by the brand name, and so far, we havent been disappointed. Weve had our Viking since November 20th of 2018. We purchased the product from a Bellevue Albert Lee office, and they were great to work with. They were very responsive and helped us make the right selections on our appliances in general and the Viking refrigerator in particular. Weve been very pleased with the Viking refrigerator. It meets our needs. I like that it has a really good size freezer and ample compartments. The way the compartments work and the way were able to access and store food products has worked out well for us.

UPDATED 12/11/2020: Ive had an appliance repair person to the house 5 times since then and the cooktop is still having issues. Good luck getting a return call from Viking Customer Service. It took 3 calls (with messages left) to get a call back the last time. I just left another message today. The repairman left after replacing the burner plate and was sent a faulty switch by Viking so its still not working. Never again will I purchase a Viking appliance. I tried to buy American and help out my fellow Americans, but its no good. I dont know what happened to this company. Id always heard good things about them. We have a Viking double oven and a Viking microwave as well. NEVER again.ORIGINAL REVIEW: I purchased the 30 Induction Cooktop in April 2020. Model (VICU53014BST). Honestly we loved the way it works; boils water in less than 1 minute and cooks evenly. 2 months in, 2 of the 4 burners stopped working. Had the dealer/repair company come out and they determined it was the generator board ($2800). Its covered under warranty for 2 years, so we just have to wait. They ordered the new generator board, got it in, and came out to install it. It was defective. Its been 5 days and we havent heard anything. I called Viking and they said I just had to wait for the repair company. My disappointment is that we paid over $4000 for a cooktop thats worked about 2 months, and then we got a defective repair part. I expected much better from Viking. I wanted to write this review to let those who are considering this brand to know what to expect. Im not sure I would buy a Viking again. Their response was very poor and very un-empathetic.

Viking 36 inch refrigerator, as well as dishwasher, and range were installed in my new high-end condo over 4 years ago. Unit was very noisy. Viking told me that was normal for this unit. Had Viking authorized service tech out today to repair my 2 other Viking appliances (thats 3 out of 3 defective), and was told that refrigerator defective also. Despite reporting problem when unit was new, Viking refuses to offer repair under warranty. Customer service agent and supervisor both declined help and said I had no other recourse. Defective product, poor advice from corporate support initially, no ownership of problem from company despite Viking presenting itself as high-end company with quality products and service. Quality is lousy. Customer service and relations are lousy. Value is horrible.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

We went to Voitek and Viking was offering a buy-one-appliance-get-one-free in 2019. When we were buying the stuff, the sales rep was fabulous. But Ive had some problems with my Viking products. During the beginning of COVID, I had to be very understanding about trying to get people out here to fix it. But once COVID uplifted, they kinda dropped the ball for me. We couldnt get anybody to help. Then I reached out to Viking myself and now Viking is trying to help me. But cooking the range is fabulous. Its my favorite product in the whole world. I love to cook on it and to bake in it. I love to do everything with it.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best Ive dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!

I was very familiar with The Viking Commercial Ranges and when I remodeled my kitchen I decided to go with the Viking and expected to get same quality product. I have owned it now for 3 years and been sorry about my decision ever since. The oven doesnt have a temperature display and you never know what the temperature is. The controls are mechanical and connected to a electronically controlled board that fails after short use. The oven does not retain temperature and takes extremely long time to heat up. The cooking time is much too complicated for normal use and even the clock and timer are no simple task. To top it all, it is price at double the price of a Kitchenaid or a GE that do a much better job. I would stay away from Viking, save some money the agony.

We want to have high end appliances and our refrigerator choice were between Viking and Wolf. But we felt Viking was more professional grade, so we went with it. Its overall quality was good, but the door was not aligned when they were delivered. So we had to follow up, and they brought a technician through the dealer to readjust the door. I was disappointed about that and I was not 100% satisfied. But in terms of the condition, its working fine, so Im good. So far, my experience with them was satisfactory and their product looks dependable.

Vikings reputation precedes itself as far as the quality of the product. When we bought our house, our builder provided Viking appliances like the dishwasher, a super range, and a refrigerator. I love the range. I also love everything about the refrigerator except the fact that it doesnt dispense water. The appliance company did the installation has been great with us. Weve just had a couple of minor issues with stuff that there was some damage done on a couple of items during the installation and it had nothing to do with the quality products that were provided.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

My family has Viking range for a while and Ive also been using it. I like its quality. I received the professional series, and the only downside was that I didn’t like that there are pre-heat indicators, its not very intuitive. Other than that, its a great range.

I purchased a new home with a Viking VWH3648SS professional style residential range hood to accompany the Viking Range that was installed below. It is fitted with a 1200CFM in-line blower. The package cost close to $2500 new. We use our kitchen daily for a family of 4. At the 8 year point, the lighting control knob began to loosen. Eventually, we called an authorized Viking Service provider called, Mr. Appliance They sent out a repairman who worked on the hood and seemed to have repaired the problem. But within three or four weeks, the knob came loose again. We called and the head honcho from Mr. Appliance came to fix the problem. We thought that was the end. Fast forward 5 years later and the knob loosens again. Not wanting to spend another several hundred dollars, I decided to address the problem myself. As an degreed engineer, I am not one to avoid a technical challenge.I pulled the hood switch panel apart only to discover that the switch had been tie wrapped into place. Over the years, heat, vibration and usage caused the tie wrap to stretch. The proper way to have made the repair was to remove the switch face plate which is held in place by the fan, lights and heating lamp rocker switches (spring clips). This provides access to an underlying nut plate to which the control should have been mounted using a 1/2 inch nut. In the process of disassembly, I discovered that the control thread, made of nylon or plastic, had been stripped which might explain why a tie wrap had been used. I ordered a new part for $58 and mounted it correctly, adding a lock nut to the assembly.But thats not the biggest problem. Upon disassembling the hood, I discovered inaccessible areas to be caked with grease so thick that it took a scraper to remove. This grease was checked separately as being flammable. The recess areas and sockets where hot halogen light and heat bulbs sit was particularly thick with burned grease. There were pools of liquid and solid grease in inaccessible areas of the hood that if ignited during a pan fire or electrical fire would provide fuel to burn the surrounding wood cabinets, the drywall and the exposed studs behind the hood covering. Mind you, these areas are not normally accessible for cleaning by a consumer.In my attempt to clean and repair this poorly constructed product, I was exposed to razor sharp sheet metal edges and burrs which had not been properly or safely machined during the manufacturing process. Particularly dangerous is the access holes surrounding the range hood lights where a consumer might attempt to clean only to be cut in the process. There are dozens of complaints in various internet review sites that complain about this issue in consumer accessible parts like the filter elements. Any machine shop professional will tell you that Viking Range has used improper technique in their manufacturing process which expose service people to the possibility of serious cuts.A call to Viking Range customer service resulted in the answer: We dont recommend that consumers access these areas and any tampering will void the warranty. Of course, the warranty is long expired. There didnt seem to be any concern (or understanding) by the Viking Range person of the dangerous design that Viking Range has released to the market.I have video taped my work and after I have a chance to edit the raw material, I will post the shocking videos and will be sending a copy to the CPSC (Consumer Product Safety Commission) for recall consideration. This range hood is a fire danger and a health hazard that should be addressed with the thousands of customers who unknowingly have installed this product.I would love to see responses from authorized (or freelance) service personnel with opinions on these issues. By the way, the Viking Range VGRC365-6BD commercial grade open burner gas range that accompanies this hood is just as poorly constructed with dangerous sharp edges. It is a nightmare to clean. Never again a Viking Range product.

Weve already had three issues with the range. First, the wiring harness for the burners that they installed was wired backward so they came and fixed that. Then, the thermocouple in the oven was bad and it cycled way too frequently. It took a long time to get parts but its fixed. The third issue, which isnt resolved yet, is theres a warp in one of the panels. As the oven heats up, that warp kicks loose and we hear a bang. These issues should have been caught by decent quality control and they werent. But the oven works and I love it. I love how easy it is to clean and maintain and it cooks amazingly.

We thought that there was an issue with the range. After speaking with several people, those individuals from customer service didnt know about the product and how it works. So, we had to have two specialists come out to look at it. The first one couldnt give us an answer, and the second one looked at it for about two minutes and said that the issue we were having was completely normal. It took us about a month to feel like we were using it safely before someone said that and we didnt expect people on the phone to know exactly what the product is. We havent used the range to its full potential as of yet but were happy with it.

I love my Viking refrigerator. It had the most square footage and Im a fan. Also, the quality is great and I like the multi-cooling zone cause its more adjustable than my last fridge. But theres a manufacturing defect and the piece hadnt been put together correctly and it was already cracking. And the tech person came and he said, You paid money for this. You should get a new drawer. So I called the parts people and after waiting on hold for an hour, I finally got someone who said they would be sending something over. It was supposed to be here two weeks ago and it hasnt arrived yet. Everyone I spoke to on the phone was wonderful. And I was going to have to leave for the next day so I just had to wait. And then they told me the part was two weeks back ordered which was rather unfortunate. But even though, its not the guys fault. And theyre very nice but I just felt it was a little inefficient.

We were looking for those high-end ranges and we looked at the model. We liked the self-closing feature the most and the other brand name didn’t have it, which was why we chose Viking. The quality of the range is not bad but it doesn’t have a lot of features. Compared to my old one, which is about $3,000, the Viking range doesn’t have a timer, a warm-up feature and a clock. We had an issue with it in the beginning but we asked for service and the guy fixed it for us, but I don’t know if it is a strong range. Also, once I roast or bake something, the grease spreads out and I have to clean the oven very hard every time. Mine is a 7 Series Viking Range and it doesn’t have self-cleaning, but my old one has that.Some repair people come with knowledge and some have different opinions. I did not buy the Viking refrigerator from the same dealer, so I did not register my refrigerator but they have a warranty for 10 years. The handle came off after less than a year of using the refrigerator and it did not come with any instruction to fix the handle but I figured out how to fix it. After I fixed it, we saw something wrong with the Viking Range. So, we asked the guy if they have a special tool for that or just a screw. He said no but I figured it out myself.

Our freezer arrived and then we had to wait a long time for the refrigerator. Then when we finally were getting it installed, it turned out that the freezer wasnt working. It didnt have coolant in it. So we had a couple of people come out to fix it. Weve also ordered parts for the new freezer but were still determining whether we want to put them in or not because it seems to be working now. Other than that, its a great refrigerator and the quality is good. I like the dispenser of water inside the refrigerator and it looks good.

We went to a local appliance store and looked at a number of different brands and models. I did some research online. Ultimately, after the salesperson had described the aspects of each, we settled on the Viking. Viking has that kind of a household cache to it. It seemed to have a good track record. My wife is an interior designer so she has helped clients choose their appliances, and the feedback she has gotten has been positive too. We like the looks of the range and the burner configuration was to our liking.However, I wish it had a timer or a clock on it. We had to buy an auxiliary timer. Our previous stove had one and it was quite convenient. We had gotten used to that over the years so that was a bit inconvenient. Also, the dials are black on black, which makes it a bit tough to read. You have to get down low. If there was some contrast to the dials to make it easier to read, that would be an improvement. And the blower that cools the unit down is a bit annoying. It comes on a lot and lasts for quite a while.We had to make a service call because the igniter was not catching and it was spewing gas into the kitchen. We had to call the Fire Department the first time it happened. It happened over the Christmas vacation so repairmen weren’t open, and the one appliance repairman who services our entire county was backed up for three weeks. We had to live with that problem for three weeks and that was very frustrating. We did finally get the technician in, and he took the range all apart, moved the igniter closer to the gas outlet, and we haven’t had a problem with it since.

Bought a range in 2015. After many, many service calls and many, many replaced parts, Viking replaced the range. Now the second range is having the same issues as the original. Parts on order and again waiting weeks for repairs. Another Christmas season without a working oven. I am beyond angry. No confidence at all in Viking products. Will never buy again.

We purchased a Viking Range from an online retailer but then our experience was rocky in the beginning. They gave us 24 hours to inspect it but then the stove showed up during a Christmas vacation time wherein family members are at the house. A lot was going on so we got a quick look over but not as in depth as it should have been. So, once the holidays were over and we got ready to install it, we found that it had significant damage both internally and cosmetically. Though it took a while to go back and get it remedied, once we got to the agreement that I could replace it, it was fine. The issue was because I exceeded their 24-hour period to inspect and their sales rep said that you guys would not repair any cosmetic damage. Still, they gave us options and one of which was to replace the stove with a new one. That was the one I took.

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

I needed a refrigerator to replace an old one and fit in my actual receptacle for it. I like the size and the style of my Viking refrigerator. I have a lot of nice storage space. I like the extra bottom that has that shelf. I could put the pizza box on and thats a great addition for my family. I also like the glass iron on the door. I am enjoying Vikings refrigerator. Its working great and I love it. Plus, I had a very good experience with the dealer.

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

I wouldnt recommend Viking Ranges. We got it because of the brand reputation and the style. However, we have an oven that takes about 45 to 50 minutes to preheat to 350. We called Viking Ranges and they told us who to call. Then when we called the people out here in Los Angeles who are the authorized service reps, the rep thought it was normal. The second time we called was when the rep was really informative and checked with the service tech. She confirmed that it is normal to take that long for the oven to preheat. I went right to the stores. I wish someone would confirm that sounds too long. It seems like there would be way too many complaints to get away with that. We rarely use it but aside from the oven, the range also has a range top which is great.

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; theres four shelves in total. All are broken and cost about $250 a piece.

The control panel for our double wall mounted Viking range went out two months ago. Since then we have been trying to get it fixed. After a delay of 7 weeks, the part came. The part was defective and we have heard nothing since. I have twice talked to Albert Lee sales people about the company and the miserable record they have for repair. They said they were aware but will continue to sell Viking. When I asked about warning people I got no reply. The repair people are slow but are at the mercy of the company who bought Viking. Mr Selim Bassoul is the culprit at this company Middleby. They bought Viking and immediately the problems started. They closed the Distribution company in Washington and moved all parts supply to California. They bill themselves as the supplier for the entire Southwest. When I tried to explain to the parts tech about my problems, he curtly told me to be quiet and to move ahead. He didnt seem to care what the customers were going through. Its really too bad as they were a great company. Now they are the worst. Stay away at all costs from them and the people who support them.

I do a lot of work in Buckhead and different areas seem to have a Viking equipment. It’s something that I liked, the looks and the quality, so I pursued it on my own and bought the equipment. Upscale equipment has always been nice. It doesn’t matter what company, everybody is going to have a problem at some point. But having Viking distributor just about a mile away works out good for me. However, the door on the freezer and door on the refrigerator does not match. The finish on the door is totally different from the cooler. Otherwise, it’s a superb product. I got a good feedback on it so it’s a great and nice looking product with the exception of just a few hiccups. My favorite feature is the dual-fuel oven. Overall, I’m happy with the product and my wife is enjoying it. My brother’s purchasing an equipment too so I’ll surely get him into it as well.

We’re happy with the quality of the Viking range that came with our house. Instead of a typical stove where there’s only four burners, we have six. Overall, were very satisfied so far with their product.

I’m fine with the Viking range. Its quality is good. It is well and it works. The Viking team was nice too. They got a recall item and sent it to me but come to find out, it was already on the unit when I got the recall item.

I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Then a friend of mine who had Viking boasted about his range so I decided to try it. However, the delivery team bumped the range on one of my walls and one of its knobs broke off. I called the company to replace it and it took them forever to find the part. The authorized repair centers also took forever to place the order for a particular part. Other than that, the range has been performing as expected.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

Spend over 20k for Viking Appliances, have had numerous issues with the refrigerator which they kept putting patches on until the wart he runs out and now the ice bucket and the ice maker is broken and Vikings response is always the product is out of warranty and theyre more than happy to provide phone numbers to call for service which you will have to pay out of pocket. The ice but care for the working refrigerator has been on back order and not available anywhere plus you are stuck paying over $500 for it. Viking appliances are supposed to be high end products with horrible customer service. They also tend to break down a lot. I request spending so much money on Viking appliances and would never do it again and would highly recommend anybody considering getting Viking products to stay away from it.

I saw Viking in model homes and magazines and I went with the brand because of the name alone and the look of the product. The refrigerator itself is a great-looking product but the ice maker is a real deal-breaker. My wife and I use quite a bit of ice on any given day but the ice maker produces only one small layer each night. In comparison, my old KitchenAid filled up with ice every single night. I bought the Viking refrigerator from Pacific Sales so when my icemaker unit stopped working after the initial tray of ice, I called them. I came to find out they dont service Viking products and I had to call Viking myself. When I did that, Viking said theyll send someone out through Executive Appliance to service the icemaker. It was nice that they serviced it, but the icemaker still puts out a slow amount.

We chose Viking because we just built a house and we wanted all the appliances to be the same. And we’ve made contact with an appliance company and they had a package with the three - the oven, dishwasher and refrigerator. The quality of the appliances is terrible. It was absolutely horrendous and we would never recommend, per our experience, Viking appliances again. We had three, now we have two Viking appliances, which caused an astronomical amount, and every one of the three appliances had defects and issues. We are superiorly disappointed in the quality of the appliances for the amount that they cost. The hinges are broken on our range. They had to replace the fan on our oven. The latch on the dishwasher is broken. The door was damaged. They had to replace the door on our dishwasher. I don’t know if that happened in shipping or not, on the dishwasher. But all three of our appliances have had issues.Our refrigerator was so bad that they had to take it out and replace it with a different brand completely. Our Viking fridge had a stainless finish and it looked like dimples on a golf ball on all the doors. They replaced them three different times, and every single time that they replaced them, it was the same exact thing. It’s definitely a defect in manufacturing. What happens is that they spray the foam insulation in there, and when it dries, it adheres to all over on the stainless steel backing and it sucks it in and it makes it look dimpled like a golf ball. They came out and replaced the doors three different times. They got the Viking representative involved and they said, “We’re gonna send you brand new ones from the factory.” When they came and installed them, those ones looked worse than the ones before. The appliance company felt so bad that they said, “We’re going to replace your Viking Refrigerator with a GE Café.” And that refrigerator is absolutely beautiful.

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

The refrigerator door fell on my wife out of nowhere when she opened it. But Viking they did an exceptional job in making sure that my wife was okay and that we received a new unit. We couldn’t be happier with their response. I assume it was because of the liability and the potential for an injury. They also probably wanted to prevent that from ever happening again. We have three little kids and God forbid it was one of them who opened those doors. It weighs 150 to 200 pounds fully loaded. Viking said it has apparently never happened before but that can happen with any product. Still, we’re happy with the product, its looks and its performance. We’ve owned the Viking refrigerator for some time now, along with the oven, the microwave and the dishwasher. We have the whole Viking outfit. We also had issues with our oven and our dishwasher and they were diligent on those as well. The fan motor had to be replaced for our oven and they replaced the pump of our dishwasher.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

Viking oven quite beautiful blueberry blue, came with amazing home we purchased, number of problems in the 5 years we have been here. Currently the door to the small oven is hanging open, we cannot fix it. Called and left voice mail messages for the service manager and NO CALL BACKS. We cannot do business like this and are positively shocked that no one cares enough about such a valuable brand to look after maintaining or building the value. Sounds like its almost game over from reading about other peoples unfortunate experiences.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

My brother has a Viking range in his house that he built 10 years ago, and they loved it. I was doing a kitchen remodel and looked at a few different options, and I liked the reputation of Viking and the look of their range compared to some of the competitors. Furthermore, their warranty was better than some of the competitors. Once I figured out that one of the burners on the top was meant for boiling water because it puts out a bigger flame, I have loved that feature.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.

I love my stove. I had to get used to it because of the temperature variation from my old stove to this Viking stove. But I love the style of the stove and the self-cleaning elements of it. I love that it’s lifted from the floor that you can sweep underneath. I also love that it heats up quickly. I love, love, love that it’s stainless steel and you can wipe it down polished easily. Im very satisfied with my stove. I have two issues with my stove. One issue is that my kickplate was dented a little bit when they delivered the stove. So I went back to the store and they said that the company was going to call me because they thought they had the kickplates in storage. But then nobody has contacted me yet. The dent is not noticeable. But when I spend that kind of money for an appliance, I want to make sure that theres no dents anywhere. I got the stove delivered in December and it’s April. I know there was a backlog on them, so I was giving them the opportunity to catch up in the backlog and the whole bit, but this has a been a bit long. The other issue is that the knob on the right gets stuck sometimes and it doesnt turn on or off. You cant do anything with it. If I give it a hard turn, then it will go up or down. You dont want anybody that doesnt know the stove doing that. So this developed within the last two weeks and I have to call them in for that.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

We were remodeling our house and I needed a bigger refrigerator. Viking was one of the better ones on the market so we got their 48-inch refrigerator. We also ended up getting all Viking appliances (a range, a hood, and a stove) because I wanted to stay with the same brand for resale purposes.However, we’ve only bought the refrigerator in November and in February, the mechanism that defrosts the coils in the freezer went out, and trying to get that fixed was not pleasant. I called Viking on a couple occasions and they said they had three contractors for us but two of them didn’t service refrigerators down in South Florida. The third company sent a guy out and he said he’ll defrost it. I told him we’ve been defrosting it every other day for a month while waiting for him to come out. He said “Well, I got to try this anyway and if it doesn’t work then call us back.” He defrosted it and two days later, it was icing over again. So I called the company back and they said I needed to replace the mechanism that defrosts it. They have it back ordered and I had to wait another month for them to get the part. I spent two months with a $10,000 refrigerator and I had to take a heat gun every other day and defrost the coils in the freezer so I wouldnt lose everything in it.After the mechanism went out, my husband read on forums that our refrigerator’s issue is a common Viking problem. And the tech they sent out didn’t speak English, which is fine because I speak Spanish. I kept asking, “Well, what is actually the problem?” And he said, “Well, it just needs to be defrosted.” He wanted me to sign all these forms and I said, “Look, I am not paying for this because this should be under my extended warranty that I paid for.” He said I had to sign it and that’s the only time I got him to tell me what he thought was wrong with our fridge. When I had to call back, I told them not to send the same guy but they did. He had no social skills. He didn’t even introduce himself when he showed up and left without saying anything. I had to track him outside the driveway and ask if it was already fixed. He said, “Well, just watch it. If it frosts over again then you’re gonna have to call another service ticket on it.”Though the Viking dealers were nice and helpful, the service could be way better. The number that I was provided for servicing in my purchase packet was redirecting me to the store so I had to call them and try to find servicing for it. I sat on hold trying to get someone for almost an hour to answer the phone. If I’m gonna be on hold for a long time, they should send my call to a voicemail and call me back. Other than the mechanism going out in less than a year, everything else has worked beautifully. The refrigerator keeps my fruits and vegetables fresher way longer than the last refrigerator we had. I liked that I always have space in it, and I also love the other appliances that we bought. I wouldn’t recommend the refrigerator for the price, but the other appliances, I would.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

This started almost a year ago. We purchased a Viking refrigerator and a freezer which were large, built-in units. Were about to complete our house and ready to have appliances delivered and installed and it started with the refrigerator and the freezer where they set up a delivery time. However, nobody showed up for the first delivery schedule that they had setup. We didnt get a phone call or anything. The home that we were constructing is about 60 miles or an hour away from us. I was out there all day long waiting for the refrigerator and freezer to show up but they didnt. So, I called the store, they apologized and said they didnt know what happened but the appliances will arrive on another day. So, I drove back down there, waited all day long, but nobody showed up on the second promised delivery date. They finally showed up during the third promised delivery date.They were supposed to send a four-man-crew because the units were very heavy, large built-in ones, and they were supposed to have somebody there to help install them and whatever else they needed to do, but as soon as the truck pulled up, there were only two people in the truck. I figured that was a red flag because that was not what they said they were gonna do. The two guys offloaded the freezer and they set the freezer into place. They were bringing in a refrigerator and I noticed that it was damaged at the bottom. I brought that to the attention of the delivery crew and he went, Oh, yeah! It is. So, they just set it in place and did not install it since it was damaged. The delivery driver said, Someone will be out here tomorrow to fix it and get it installed.The next day came and went, but I didnt hear a word. I know how schedules need to be taken care of, so I tried to be patient and I waited for a while. I then got tired of waiting. I called in and said, Your delivery guy said somebody would be here tomorrow. That was a week ago. When is somebody gonna come and fix this refrigerator? I started getting from the store that, Oh, well, the installation is not included and youre gonna have to pay. I said, Wait a minute. When you sold me this you said it was delivery and installation. Somebody came out to deliver it and said they wouldve installed it if it hadnt been damaged. We started to fight on this. I said, Well, when is somebody gonna come and fix it? I finally got somebody to acknowledge that and sent somebody out there.A guy came out and he worked on it all day. And then, he decided he cant fix or install it and told me that theyre just gonna have to replace it. Theyre gonna send me two brand new units. So, he left, and again, the waiting game. A few days went by, I started calling again and nobody seemed to know what was going on. It has been two months since they began trying to get the stuff delivered and installed. I recently got a text message from the guy at the store because I reached out to them again. I said, Somethings gotta happen here. Yall finish this. He texted me back and said, Someone will call either today or tomorrow to schedule an appointment. I have not heard from anybody since then.

Use of 48 inch range - The Cobalt blue range is beautiful. The burners and oven works very well. Two flaws (1) the large oven has three racks with only one that completely pulls out making it difficult to clean the back of the other two. Cooking a large turkey looks to be a problem. (2) The all gas range does not have a self cleaning option. We smell gas for a few minutes when the oven is turned on.

We wanted to have a name brand appliance for our home and the cost point for Viking Range was slightly better. It has a noisy fan that runs after you run the stove and you turn it off and you’re having dinner and this thing just keeps running and running. There’s no adjustment to it and there’s no way to bypass it. It’s a deficient feature and that is a cause of some significant dissatisfaction. Other than that, I like it. It has good quality and Im pretty happy with it. We’re 9,000 feet and the gas nozzles were the wrong size for this altitude. The local guy from East River Appliance Repair was completely clueless and had really no value. I was ready to return the thing and I was really unhappy with it. But Viking was willing to bring a guy four hours from Denver up to Crested Butte, Colorado and fix a problem that the local guy was clueless about. The guy up from Denver was a real pro. He knew what he was doing and fixed everything. He said that the door was not primarily damaged and it could be adjusted. He saved the day for Viking. I thought the range was a defective unit and this guy was able to correct everything and showed that it wasnt defective. I’m pretty happy with the customer service I got.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

The range doesnt have as many features as I would like on the one that I got, but the quality is good.

The look of the Viking refrigerator made us purchase from them. The quality is good, but it showed up dented in the front so I had to have the door replaced. Then, the freezer had some issues, but it all met the warranty. The repair guy came out four times already, so it has been easy to work the issues out. They have also been easy to schedule. The dealer we went with was okay, too.

Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I cant believe they are still in business. Their service department is a waste. Comments they have made to me: You cook too much, you are using excessive heat in your oven??? Most people do not use their ovens 5 nights a week??? They suck. Never again, and I tell all of my friends to not buy any of their products. The last kitchen renovation was $13,000. Im going to a different vendor for the next renovation. Remember Roper? I still have one from 1947 that my parents gave me. It runs perfectly in our second home.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.

I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.