Viking, you SUCK. 3+ months with a $3,000+ fridge that was delivered broken and all the local warranty reps you outsource to are saying is Viking switched its distributor two times so you will have to wait longer? How about some lemon laws here. I called Viking directly and the brain dead receptionists can not get me to the right person. Why? Because they cant fathom why someone with a California phone number lives in Texas. Gee, if you want to be elite Viking, you might want to consider that your customers have multiple homes in other areas. I regret buying a Viking Dishwasher (POS does not even have heated dry), Viking Range (delivered broken), Viking Microwave (over priced Kitchen Aid) and Viking D3 Fridge (Broken on Delivery). I have yet to get a customer service rep to call me back. No one is empowered to make a decision. I will be buying Wolf/SubZero next time.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

Bought a range in 2015. After many, many service calls and many, many replaced parts, Viking replaced the range. Now the second range is having the same issues as the original. Parts on order and again waiting weeks for repairs. Another Christmas season without a working oven. I am beyond angry. No confidence at all in Viking products. Will never buy again.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

Same problems as everyone else, except after enduring a long wait period for the door recall repair and having to defrost my freezer once a week, my fridge door fell on me tonight. My water damaged floor is dented and scraped. My wall is damaged and my hand and back are killing me. Someone, PLEASE let me know who is organizing a lawsuit... I cannot believe this brand is still in existence. What a piece of crap!

This is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other product from this company.

I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up. Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30 gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

If you have invested in a Viking Oven or Range - you know that it is just that - an INVESTMENT. Or at least it is supposed to be. A $7,000 oven should not have any issues, not at 1 year or even at 5 years, frankly, with nothing but normal domestic use. I understand that the warranty is expired - and we didnt expect a completely free solution. Admittedly, I am severely disappointed that a name like this doesnt stand behind the product for ten years! Our expectation was that the company could at least have a certified service technician it recommends - at a reasonable Viking supported rate. Not referring us to a technician that costs $200 JUST to come out and look at the oven - not even DO anything!? They are viking certified and cant tell over the phone if there is any common problems - of course - it will be $200 to come out for what will probably take 10 minutes. Then there will be the time to order a part and then come back out at $50 per 30 minutes for labor. The reason we spend more up front on quality is to not have these issues. Its a shame that as I look online I see this Name is now riding on a reputation they no longer uphold. I see countless complaints about quality - and Viking is no different than ikea as far as standing by a product. Shameful.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

Im very happy with Viking products. I consider them very good and very well-built. Its very reliable. I had the previous Viking range for eight years and there were no problems at all. Its a very good brand thats why I wanted to have it. However, the process of this particular case of me getting this range on a deal (I found a great deal of a new unpacked range for almost half the price) and the things that followed werent great. I got the range, brought it home, installed it then there were some problems which I reported in my communication with the company. It was quite lengthy to get the proper technician to come and look at it. Theres a whole process that I experienced talking to the company and the company has another company hired for public relations. I got an email from that second company that the issues were being looked at. Then the same second company recommended the local tech but I wasnt happy with the tech that worked initially. The local company that was hired to look at the things that are not functioning reported something that wasnt complete. So, I had to recall the technician and another technician came. They ordered the parts that were malfunctioning and they installed it. The second tech finally solved it but it was about two months of smelling gas and its been quite stressful. The process could be something more straightforward like you talk to the company and get a response from the company. There are no middlemen and no broken chain of relaying the problems that are reported.

I enjoy the Viking brand, and I had already bought some of their appliances. My Viking refrigerator in the kitchen looked really good. And now that Ive gotten used to it, the quality is very good. I highly recommend Viking Refrigerators.

I had a Viking range in a prior house for many years and liked it. It has been great. So, when my husband wanted a gas range and I was looking for a more professional one, we bought a Viking again. We liked the look and the functionality of it. I also like the griddle part which is a nice new feature of it. And the rebate process was really simple, too.

We purchased Viking D2 line (french door refrigerator, double wall oven, cooktop and dishwasher) for our new home and we moved in in February 2013. We have had nothing but problems with these products. We reported the microwave in 2014 to the authorized dealer that we purchased from. The front fascia was coming off every time we opened the door. After over a year of dealing with Viking representative, he came out and glued the door back on. He glued it incorrectly and now the buttons are protruding into the sockets and the front panel is still buckling on the front. Since we did not have good luck with getting the microwave serviced, I have tried dealing with Viking directly on the rest of the products. Waste of time. Got a form letter response. The refrigerator bins have all broken, the ice maker gets plugged up regularly and doesnt make ice, the computer on the front panel of the refrigerator doesnt work and, consequently, the refrigerator freezes all of our fresh vegetables. The cooktop randomly doesnt heat, the top oven does not retain its temperature when there is more than one item in it, the dishwasher does not dry the dishes and doesnt clean them very well either. You have to practically wash them going in and then dry each and every one coming out.The Viking representative in my area is NOT customer service friendly and is difficult to work with. I have written two letters to Viking, contacted the place we purchased the appliances from multiple times and have gotten no satisfactory response. Now all of our products are out of warranty and no one wants to address the issues. I guess they dont care that I will NEVER purchase Viking products again. EVER. And, I am making it my mission to tell everyone I know not to waste money buying products from this supposed high-end products company. I purchased Viking thinking that paying extra for an American made product was important and that they would stand behind their products. Lesson learned.

We liked the functionality of the Viking Ranges, the induction on one side, gas and griddle. When I was getting my range, it was quick because it was on the floor and they wanted to get it out as soon as possible. So through TA Appliances, I got it within a week or so. Then I had an appliance guy who came in, installed a power cord, and put it in for me. We use our stove quite a bit and in terms of functionality, it’s very good. But I ran into one problem that is currently being looked into. The ignition of my backburner is not coming on and not lighting that well. I called the TA Appliance guy who I got the range from and he set things up so that I was called by whoever the service team is here close to me. They were okay but some better communication as to what the problem was in the process would have been appreciated. I had to call a few times to really understand what the holdup was on getting parts. They said that they couldnt get parts over right away, but that wasnt communicated well.Other than that, my Viking range is fantastic. There are two ovens and theres a small oven on the right side. It would have been nice to get a second rack in there since we often have multiple things in there because of the conduction. There are three positions you can put the racks in but I couldnt find one. Theres none on the website or anywhere you can buy one. Itd be nice to grab some of those kind of accessories. But I managed to get a bamboo cutting board cover for the griddle and that worked out nicely.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

We bought our Viking range when we built our house and wanted good range. So we purchased a 36 with a griddle and 4 burners. The problems started 3 months into the lift of the range with the oven igniters failing. The serviceman said these do wear out and this is common - not something you really want to hear this early in use. This happened a couple of more times under the warranty period and as soon as the warranty period ended, I have my first $300 service call to replace them. After 2 of those calls ($600), I started replacing myself with Viking parts, and soon switched to non OEM parts from Ebay that actually lasted longer. Spent some time on the Viking service/support line on the root cause and was told that I probably had dirty power, so I had a electrician check it out and reported all was fine. I have not mentioned that the burners also burned through and needed to be replaced twice in the course of this as well as well as the burner igniter that never stops sparking after the burner is lit. The hinges on the oven door have now broken and rather than spend a couple of hundred dollars on this, we have decided to finally invest in a new range. It is most disappointing when you spend nearly $6000 on a range, but when you have to put in $500/ year to keep in working properly, it is just ridiculous. So today, we have decided not to invest one more penny in the stove and go shopping for a new range. Sad to say, but the experience of the top notch Viking was a very bad experience. I long for the old gas range from our last house. The best part is that this is my first online review. As I was looking for new ranges, I just happened across this discussion and if I can prevent one other person from wasting their time/money on a Viking range, I have done a service. I wish someone had saved us.

I got a Viking refrigerator because its a good quality product and I like the appearance of it. I also like the way its set up securely. The product is very nice and Im enjoying it very much. My experience with the team at the Viking dealer was fine. The service was excellent and they were pleasant to deal with.

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because its one of those built-in wall units. They didnt connect it or they connected it but it wasnt right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.When the specialists came out, they said, “Your refrigerator’s not even drilled to the wall. Because if its not, what can happen is if you open the door, the whole thing could tip over and could crush you.” The guy said they were gonna secure it, which they did. That was a pain, to begin with. The refrigerator side works fine. But we noticed that the icemaker was really slow from day one. We went back and forth with the Viking warranty people and Build.com where I purchased the refrigerator from. They sent somebody out to fix it four times. After the last time, it still wasnt working right. It never would produce over 20 ice cubes. Every time they would come out, they would tell me to give it 24 to 48 hours and I would have a big bin full of ice cubes. That never happened. We had family over and birthday parties. I had to go to 7-Eleven and grab a bag of ice and stick it in my freezer. After paying $15,000, that doesnt make me happy.Build.com replaced the ice maker and its still not working right. They apologized and they went ahead and ordered me a new refrigerator. But that refrigerator is not going to arrive until April 2022 so Im stuck with this thing. It’s beautiful but it doesn’t make ice and the motor is really loud. I could have bought a car for that price I paid for the refrigerator so I want it to work 100%. Viking has been around for many years and they have beautiful products. After I placed the order with them versus Wolf, I happened to go online and I did some research and there are actually lots of really bad reviews. Viking is the least recommended. I have many regrets. I hate my refrigerator. We had issues with our other Viking products too like our stove and dishwasher.

Were in the Florida keys and we just spend a couple of months a year at this house. We had to get a local company to take out the old refrigeration units and put the new ones in. We needed someone that would guarantee they could get the units upstairs. It was a complicated matter so we chose Viking Refrigerators for practicality purposes. The couple times I saw the Viking rep, he was very pleasant and it was so nice that he could call the company to get right in with somebody to troubleshoot problem. It was really good that they offer that so I know I wasnt relying on one person with very limited knowledge as to what they have.The refrigerator was doing well but there was a lot of noise in the beginning. I took a peek on the top for some vibration and I read in the instructions 22 screws go in there. Once those were put in the noise went away. Also, the quality control needed some help. In the freezer the sensor at the bottom of the door was installed backwards. They had several visits but they couldnt figure out what was wrong with it. And they finally got it, had to order in a part and then we had ice. But other than that, they have been great. Right now, Im super happy with them. I love the size and quality of the ice cubes. They fit right in my water bottles. The freezer doesnt defrost so much every time that the ice sticks together. So thats good, I like that.

I have a friend who is an appliance repairman and he helped me decide what I was gonna purchase for my new kitchen. I had heard of Viking before and he recommended them. I like the look of the stove that I got from them. I also like its quality, which is great. There’s no comparison between my Viking oven and the one that I had in the past, as Ive never had anything of this quality before. The sturdiness of the range is my favorite feature. In addition, the burners are all very accurate and I like the way they burn. I would tell friends to go ahead and buy a Viking range.

Viking should be sued. Its beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then youre out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances. Its truly unbelievable that every one of our Viking appliances has fallen apart, broken down and needed repair - which is not cheap by the way. Here are just a few of the problems: knobs falling off the cooktop, griddle on cooktop does not heat to proper temp, lock on oven for self-cleaning wont lock, microwave fuses blowing out (the inside is all GE), every drawer in refrigerator is cracked, freezer drawers cracked and racks dont slide out properly. I could good on, but I really just want to make sure that consumers do not invest their hard earned money on Viking appliance. Viking appliances are for show only, not for quality or function!

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

I like that the range is pretty basic. Its simple and easy to use. Ive had to have the hinges on one of the doors replaced. But overall, the quality of the range is great. Ive enjoyed cooking with it. Also, the customer service is great.

My family moved into a new home with nice-looking Viking appliances in the kitchen. We only experienced minor malfunction of the refrigerator in the 1st year. After 14 months, or about 7 weeks ago, the range knob that controls the range fan motor stopped working, and I contacted Viking warranty service a week later. A local authorized repair shop was quickly assigned the job and they determined they have to replace the knob, and they need to order it through Viking for that, in order to comply with Viking warranty policy. And I was told to wait about 3-4 days.A week later, I called the repair shop only to find out the knob is on back order, and I need to wait 2 more weeks. And 2 weeks later, it was still not invoiced through Viking parts, and now 6 weeks later, the range is still not repaired!!! And the shop has no idea/no control over when the part will come in. They also told me in one case, a customer had to wait a year and 2 months for some parts to come in! It had been very frustrating not having a working range in the kitchen! It is even more so to think Viking warranty service is so lousy and unreliable! I am so disappointed how long I have to wait (so far) for warranty service for a common appliance! If I have to pick new appliances, I will not pick Viking.

The main thing I like about the range is that all the burners are the same size, 15,000 BTUs, and they all have the simmer function.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

We looked around at different places when we needed to buy another built-in refrigerator. Vikings reputation wasnt that great, but I thought I would take a gamble on it because I was told that they improved the product a lot. But what really sold me was that I liked the space on the refrigerator door - the little stuff on the door for condiments. Some of the other refrigerators did not have that. With the refrigerator, you dont have to change the filter. It has some kind of purification system on it. Weve had the refrigerator for about six months now and so far so good. It fits my needs. I havent had any complaints and Im hoping it continues that way. But I dont think I would be going back to the dealership. At first, they were nice then they kept on saying that the refrigerator was delivered then it wasnt delivered then it was delivered. I got a little bit angry at the gentleman on the phone. I also wanted an extended warranty and he said he was gonna send me the information but he never did. There were just follow-up issues.

My wife chose our range. Its the smallest Viking one with four burners on it. I bought it online and I like the size of the burners. We’ve only had it about a month, but it seems to be good.

We had run our course with other good, run-of-the-mill brands. One was a side-by-side and my wife liked it because it was a counter-depth but it didn’t have enough fridge space and had too much freezer space. It was a Samsung that had four doors and a three-zone in it. They were good on their warranty but we had nothing but problems with it. Then I had to wait six weeks to get a check from them. So I said, Nevermore. I’ve seen Viking Refrigerators in homes. They had built-in units in nice, fancy custom kitchens and I knew of their reputation like a Sub-Zero. Plus, I liked the simplicity, the build and the feel of the Viking refrigerator. That was what I set out to buy in the first place. We had a very good experience with the Viking dealer and we were well-served by the individual who sold the appliance to us. The one we got has a French door and the bottom drawer. It was the only model that was standalone and the rest of them were for custom kitchens. Its top-shelf and I’m very pleased with its quality. I like the feeling I get when I open up the door then the LED lights illuminate the inside and just slowly fade. It’s very pleasant to operate and it has lived up to all the expectations I’ve had of it.

We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasnt worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks - after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it. Viking does not stand by their product - rather than provide us with a working unit, they prefer to jerry-rig a series of failing repairs. This is one of the worst customer service experiences we have ever had. I would not recommend Viking to anyone. I understand that appliances fail, however for us the failure has been the integrity and quality of Viking Customer Service. What a disappointment.

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. Thats enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

We bought a Viking refrigerator 15 years ago. We purchased a new refrigerator to replace one that wasnt working anymore. We had no choice but to buy another Viking because we invested in cabinetry and it’s the only thing that would fit. However, it doesnt fit even if the specs said it would. It was a disappointment. The current model is two inches deeper than the original side by side that fit in the 24-inch cabinet. Viking would not take it back but the appliance company would, but we had looked at other side-by-side models. We would have had to use a stainless and our panel wouldn’t fit. In addition, nobody makes a counter depth refrigerator anymore. Wed have to invest in the columns to do that, and they’re significantly more expensive. We’re stuck with the Viking refrigerator. Also, they gave us a deal and we had gotten a dishwasher for free that came along with the refrigerator. Vikings specs need to be more accurate in terms of calling something counter depth when it’s really not counter depth. The refrigerator freezes things on the top shelf. Then we had a hinge problem. We had people out of here twice to fix the hinges. The door is also extremely heavy and has a metal compartment on the door. And it’s much heavier than the other unit. Although its a great refrigerator, I’m not enamored with Viking products. I also own a second Viking, a 36 inch with a lower freezer, which is still working after 15 years.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. Your fridge has been discontinued! Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he cant get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. Its a good brand though and I like their refrigeration products look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style. But when I looked at the unit, it didnt look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasnt the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldnt. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed. Its taking a little while but thats okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and Ive got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there wont be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

We purchased out Viking refrigerator at Atlantic Appliances and should have listened to the salesperson who told us it was really an AMANA refrigerator with a VIKING label on the door. He was insulting AMANA because this brand was worse! Not less than 2 months later, the top of the cold cut drawer snapped off. The produce drawers cracked shortly afterward. Obviously the interior was sub-optimal and did not live up to the Viking brand. Overtime, I realized that the storage is not practical either. I cannot fit all of my produce in those two tiny drawers, and the bottom freezer cannot hold a large turkey. Also, the freezer drawer does not come out enough so that you have to bend down and INTO the freezer. Finally the entire refrigerator crashed this weekend and we need to buy another, after owning it for 6 years. Went to SEARS and fell in love with a Kenmore french door... price 2000.00. Price of Viking 3560.00. Do the math! I will never purchase high end appliances again.

I love everything about my Viking range. This is probably my fourth Viking. The two homes I purchased had Viking Ranges in them previously. Then I have a home down in the Dominican Republic, and that range in there is around 30 years old. I just replaced the igniters on it, and it works like its brand new. Its amazing. I like the longevity. The price point is pretty high, but they last forever.Were still waiting on service for the range in my house. The far right bottom igniter has never worked. The service people are coming back out tomorrow, but this is their third visit. I’m a little apprehensive because they took the whole panel off on the front where there are 10 adjusting knobs. I told them, “Guys, its the igniter. I dont know if youre supposed to do that.” One tech said, “Well, I ordered this part, but my boss says its another part.” I told him, “But your boss wasnt here diagnosing it originally.” So thats kind of ass-backwards and the guy was here for about four hours. Also, Ive noticed that when I turn on the gas, sometimes the flame is higher on one side than the other. I had to keep turning on the pan when I was cooking.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I dont know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.Also, there was a problem with the ranges starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

We had a Garland in a big farmhouse 45 years ago, then we moved to Viking about 30 years ago. Its an upgrade cause Viking has the burners. This cant leak all the crud down around the burners, so this is much better. However, purchasing it was terrible. We were getting ready to do our renovation, and my husband had to spend quite a bit of time tracking things down. Our stove has just been installed and we love it. Its our second one and its beautiful. Its a good solid stove.

Faulty control board on Series 325 dishwasher. Two year old unit was no longer under warranty of course. No help whatsoever from Viking. Replacement Viking control board costs 4 times a Whirlpool board. Nothing special about Viking model other than the name. I will never buy another Viking appliance.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

The Viking refrigerator has good storage capacity. The illumination is good and I have an ice maker hooked up on. Its quiet. However, Ive had two power failures and the refrigerator defaulted. The question I was trying to get with engineers is if it defaults, does that mean that it quits cooling? But I never got an engineer to answer me any questions and a sales rep didnt even know.

Viking is one of the reputable refrigerator brands. I wanted an all-refrigerator, which some of the other competitors also had but I liked the aesthetics and the model that Viking had. We can utilize the refrigerators built-in feature with the counter depths. Vikings customer service was helpful, and I have not had a lot of interaction with them, but what I have had has been very satisfactory. Overall, my experience was very good and I am very pleased with Viking.

We purchased a home with Viking appliances and in about four months that weve been here, the products were okay but I would not recommend them. The refrigerator is noisy, with a lot of clicking noises. We think it’s associated with the filtration system and when it makes ice. And it takes about between three and four days to fill the bin of ice. We tried to use some of the functions where it says excel ice where it leads the user to think that it speeds up the time of making ice. But it still takes three days to fill the little bin in there. But the Viking customer service has been extremely well and Im very, very happy with that aspect.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

Purchasing the Viking refrigerator was good and the dealer gave me a good price. The dealer was top-notch. I like that the fridge makes a lot of ice. Id recommend Viking.

Broken for 4 months.. Repairman kept ordering new parts.. Came again yesterday and said needs to order more parts.. We are all done . Ordering a Bosch this week.. The dishwasher is 3 years old and inside is rusting.. What a piece of junk!!!

We’ve had a Viking Range in our prior house for 12-15 years now, and I like that we could get their range with the eight burners but not have the griddle. I love their burners. However, the grates in the top plates on top of the burners are hard to keep clean. But besides that, I like it.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

We wanted to redo our kitchen and we’ve known Viking for years. My husband wanted them and Viking was the only one who had the French Oven Doors which I wanted. I have used the oven, the refrigerator, the microwave and the ice maker. Our other refrigerator was so deep that you were constantly digging for stuff. The Viking ref is less deep, tall and I can see what’s there when I open the door. We bought it in Best Buy since we live in Hawaii and we were very limited on where we could go for certain things. It did not go well because it took us four hours to order when we already had all the model numbers. They worked with us but it wasn’t a pleasant experience. Nevertheless, weve been really pleased with what weve got and we’re happy.

Id love to jump on this band wagon right about now. Im most specifically upset about the oven ignitors needing replacement, as they say, every 3-5 years. I can read about it anywhere now, but I wasnt told anything about ignitors needing replacement when I bought it. Our repair bill was about $500 to change out the bad parts. I feel lucky, I think ours have been done only twice and then now, so 3 times in 10 years. Our oven hasnt been in working order for about 4 months while in my very limited spare time, I tried to figure out what ignitors will work, and be as good as the genuine Viking ignitors. My husband will soon be attempting to make the repair when the cheaper, similar Maytag ignitors arrive. He is so mad about the ignitor situation that he wouldnt allow us to call for the oh so expensive repairman to fix them. As he was assessing the ignitors/why the oven wasnt heating again, he took out the bottom pan of the oven and it fell apart into 2 pieces, with some partially melted insulation in between the two pieces of metal. Viking insists we need to buy a new bottom pan rather than my husband simply repairing that. It is $281. I will now be frantically try to find some of that insulation so my husband can spot weld the pan back together. Its weird stuff. I might try a fireplace shop. Thanksgiving dinner may be pretty sad this year. I would think for a $5,000 appliance that the manufacturer could help out their consumers.Yes, we could afford the expensive repair if we had to, but we spent that ridiculous amount of money on the Viking, that its a matter of principle. It should work for that amount of money. When we did our do-it-yourself major kitchen remodel in 2003 the Viking was the gem to us. Stainless steel with Brass accents. Most all of the finish on the brass accents has deteriorated from, well I dont know, heat or cleaning supplies, I guess. That part may be a poor choice on my part. I know the salesman did mention that, but it really was pretty at first. We still have the 1950s Magic Chef stove that came with our home in the basemen. I guess Ill have the hubby fire that up, if all else fails. During this 4 months of being without a working oven, I have been using a variety of other small appliances. I will keep doing that even after the Viking is repaired to save the wear and tear on it. I have been using a counter top Jet Stream Oven, a Pizzazz rotating pizza oven, and some outdoor grilling. Id like to maybe be able to use the Viking oven to bake some Christmas cookies and roast a chicken now and then. Thanks for letting me vent, I feel better, not really.

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

I used to live in another house that was already built by someone else and they had Viking appliances. I am used to Viking and I didn’t have any problems back then and I was happy with the appliances. But now, I’m having trouble with the new appliances and mainly with the refrigerator. I had it replaced in March because of a water leakage and the new one is doing exactly the same. It is noisy, too. I tried to get the new one back in November from last year. And then, they sent me the fridge but not the freezer because the freezer was working right. They said they will match them because they’re independent units, but when the guy opened the box, it didn’t match. The handle and a couple of things that you can see were different. If you’re having your freezer beside your fridge, you want the handles to be the same height.I had to talk to Viking for them to take back the fridge. They had to arrange if I had a new freezer because they didn’t have the previous model in stock since they stopped doing it. They sent me both a freezer and a fridge, and within four months, I’m having the same issue again. The technician who came to fix it was the one who came five times for the previous unit and he said there was nothing else he can do. He said he did everything that was possible to switch, to change, to check if it’s working, and it is still the same. When he was here a couple of months ago, he said that Viking was having a lot of problems with the fridge and all their refrigerators were having the same issues. They don’t even know what is going on. The technician used to be a Viking technician and because Viking is having a lot of problems and customers are complaining about their fridge, he moved to another company. And the most recent time I called Viking, the same technician came to my house, but he was working for a third party who is giving service to Viking. I’m so disappointed and I’m tired of having a technician every four months and take everything out of the refrigerator for him to work on it for more than two hours.

This is the worst refrigerator that Ive ever purchased. We ordered all of our Viking appliances while our kitchen was being remodeled. It arrived on February of this year, when our new kitchen remodel was finished. After delivery, I saw that the refrigerator doors were not parallel to each other. From then on I kept on calling them so they could fix it. They finally fixed it but then again the freezer started frosting very badly. So I called them again, after 2 weeks I received the new part and they finally came and installed a new part for freezer. So now my refrigerator started frosting again. I keep telling them that this refrigerator needs to be exchanged but they just keep sending me a technician to come fix it. They cant. I made a big mistake getting the Viking refrigerator.

We bought a Viking refrigerator based on the quality of their stoves. Within the first two years, the ice maker had to be repaired, and then again a year later. Not only were the repairs expensive ($500), it took two weeks for their preferred repairman to get here. The most expensive appliance we ever bought, needed the earliest repairs, and for the most money-not a smart purchase.

I chose a simple Viking fridge because if its too complex, theres a bigger chance that it will break. Ive had the fridge for half a year and Im satisfied. But the shelf on the door fell once I closed the door and it broke. I sent an email to the Viking service center a couple of weeks ago but nobody answered. I was wondering if someone can send a new shelf to me to replace it.

I like the look of my Viking refrigerator and I’m very happy with its performance. It keeps the temperature well and if I keep the door open too long, an alarm sets off. Viking has a very good warranty program too. I had a couple issues with my Viking oven and they sent a repairman under warranty immediately and fixed whatever the issue was at no cost. I would tell my friends that it would be a wise decision to purchase a Viking.

We were doing a high-end kitchen renovation and there were only a few brands that were built in and have the look and were a 30-inch refrigerator column. We’ve dealt with a small appliance shop in the past that our contractor recommended. Its a family-owned business so we were quite comfortable there and got great information. They treated us well at that store and we had experience with them previously on another renovation. I wanted to buy the Viking refrigerator because it has the technology to help remove odors where the Thermador we were looking at did not. And it holds everything I needed to hold. But we’ve had a second service call for the refrigerator, so were a little uneasy right now.Theres been water leaking into the bottom of the refrigerator, so the tech came out about a month or two ago, and he found something that was wrong and fixed it. And then, they were out again today because it didnt stop leaking water. It was coming in from a different place now, so were waiting on Viking technical services to respond back to us and the appliance repair guys.Getting service is easy. We havent had to wait very long to get appointments when we’ve called. We had vacation in the middle, so we had to wait a little to get the second call put in. But theyve been good on customer service. When I called Viking customer service, it was really good. I emailed them because I was too busy to call and it took several days for them to get back. But then, they dispatched the repair people pretty quickly. The local repair service that is authorized is good so far. They even came into the newly renovated kitchen and looked around at all of the appliances and told us they could work on all of it. Theyve been pleasant and quick to show up, and easy to schedule.

8 years ago we did a total renovation to our kitchen and chose to put in a 48 Viking range/hood. This undoubtedly was our most expensive purchase. In the last 7 years I have had nothing but problems. 2 of the burners never light unless done with a match. I am now on my 3rd thermostat for the broiler, I have been waiting 3 MONTHS for this part... Again!!! The oven thermostat has been replaced 2 times. Of course these repairs have cost us $500-$1500. This has been the most disappointing purchase I have ever made. Terrible product and terrible customer service. Dont DO IT... Buy something that backs up its product for more than a year!!!

I like the size and the design of my Viking refrigerator. But I had problems with it right out of the box. The door wasn’t properly aligned so they had to come out and adjust that. The drawers are self-closing and the tracks on two of them were damaged. One of the dairy compartments was damaged as well. Im waiting for them to replace those but it has been more than a month now. They havent been staying in contact with me either. I usually have to reach out to them. Ive owned Viking in my last house and I thought they would be just as reliable. But apparently, theyre not. I dont know whats going on with Viking and I dont know if Ill ever buy it again.

Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly. Its now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. Its hit or miss whether youll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Dont waste your money on this overpriced defective product.

We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range. I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

We purchased a house with Viking appliances. All the items are still under the original manufacture warranty, so while we dont know when they were installed, they were purchased less than 5 years ago. When we moved in, the refrigerator was broken. It wouldnt cool down. It took 3 weeks for Viking to ship the required parts and now, exactly 1 month after being repaired, the unit is not cooling down again. The symptoms are exactly the same... Customer support is basically useless, we spent hours holding the line by now.

Do not buy Viking appliances. I have the professional series, dishwasher, stove, microwave, wall oven and built in refrigerator. I have had an issue with 3 of my appliances. The oven stop working after very limited use. The recalled parts did not get it working, so now I am told it is the DSI module. I have had much lower priced appliances with basically not problems, and NEVER had the oven/stove to go out after being only 6 years old. Viking appliances just look good on the outside and a piece of junk on the inside.

I like my Viking refrigerator, and its style. It fits my needs with all the drawers it has. I like that the freezer doesn’t dry things out and there’s never a freezer burn. When I put something in it, it does not taste like the refrigerator. Also, the ice never tastes funny. I don’t care how old the ice is. It’s perfect. Those are the important things. However, the drawers were cracked. I had a bottle of soda explode in it, and it flows on the top shelf. It’s leaking, and there are only two of us living in the house so it’s not from overuse or abuse. The repairmen have been coming out fixing everything, and the drawers are now fixed and the leak is gone. When we have a problem, we call the dealer and they send someone out, and now they escalated it so someone from Viking comes out. They’re responsive.

I like the look of the Viking range and its excellent quality. I also like that its gas and the heat is off and on quick. Id recommend them.

I picked the Viking range because one, it was the recommendation from the appliance salesperson that I was buying from. And then two, it came with a package deal with the dishwasher although I upgraded that anyway. The third one is simply its aesthetics and capabilities. Its been excellent so far.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

This is the worst refrigerator on the market. In the 2.5 years we have owned the unit, we have had the following issues: handle broke off the ice drawer, handle broke off the vegetable crisper drawer, the hinge that keeps the door from hyper-extending has busted twice, the fan went bad, AND on top of that there is a faulty design with the circulation system that is supposed to circulate air from the freezer to the refrigerator -- it causes everything on the top shelf of the refrigerator to freeze, so we cant put anything on the top shelf (I talked to many Viking employees who admit they are aware of the problem and theres nothing they can do about it)! I just called customer service to plead for a new crisper drawer since our warranty just expired and it is clearly a faulty design. The handle is not secure on the drawers and breaks off very easily and they said, No, you will have to pay $213 PLUS shipping and handling for a new plastic drawer. The last refrigerator we owned cost $10,000 less and we didnt have a single problem in 10 years. Please dont buy a Viking refrigerator!

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

I’m in real estate and I see Viking refrigerators at homes and I thought they were consistent kind of somewhat to Sub-Zero, but they’re horrible. The fridge keeps breaking as far as the doors and the cooling system and the ice machine doesn’t work. I made lots of phones calls and I’ve been talking to their customer service team several times. They ordered the parts that were in back order and took months to get here. The first time something broke, I was without the doors and the condiment shelving for about three months. And when I called, they said they’re still in back order and they couldnt tell me when they’d get here. Finally, they got here. And a month later, two more things broke. The cooling system has broken twice and the freezer stopped cooling once. And then I had to wait for parts for that to come in. I lost hundreds of money in food over the several times when it was broken and we didn’t have a fridge. It’s a really bad experience with the quality of the product, customer service and repairs. They should have items in stock that don’t take three to four months to get, especially when I’m spending $13,000 on a refrigerator. The timeframe to get the part or get the service company to come out is pretty frustrating overall. And they need to improve the product. I would not recommend it to anybody.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

My Viking refrigerator is good. The only thing is its such a humungous refrigerator but its so tiny inside. Its only like 19 cubic feet, and I just disregarded that whenever I was picking it out. Ive worked with AJ Madisons, which is who I ordered the refrigerator through, and that was a terrible experience. My product came so late. It was promised to me like months before I got it. When I ordered it, I had AJ Madison call the manufacturer and find out when to expect it by. I was promised that it would only take three months, and it took six months to get it once I paid for it.

Easy to use controls, great lighting, good space utilization and temperature controls, i.e. overall excellent appliance, but freezer could be more spacious and I dont understand why such an expensive model does not include an automatic ice and water dispenser.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

Ive owned my Viking refrigerator for six months now and I like its design and quality. Its a good, solid brand. I just had to order a shelf that was missing, but thats all.

My wife and I perceived the Viking refrigerator as high quality just by certification. We like the look of it as well as the configuration with the door freezer and double open top. We also wanted to get a matching set for we did a remodeling in our kitchen. So far, we really like it but theres one thing that kind of drives me crazy, and its in the minor side. On the freezer, when you open that the big drawer down below, it has an ice maker, and you pull it out. The way the ice is dumped it into the tray and it builds up, about every fourth time, it pushes the ice behind and comes on the floor. But if I open it slowly, reach back, and try to move the ice, it doesnt happen. But sometimes, I forget.The other thing that weve experienced, and I dont know that its the refrigerators fault, is that if our power goes out or trips, then the power comes back on again, the refrigerator doesnt automatically come back on. That could be bad and we initially had a problem when we first got the refrigerator. Aside from that, sometimes we spend a couple of weeks away from the house. Were trying to figure out if theres a way I could get a beeper on my panel or something that would tell me that the fridge is off. But I want it to just automatically cycle back on when the power comes back on.Also, I wish they can come up with something a little better and easier to remove than that plastic coating that they put on it to protect it during transportation. Its really a great idea to have that protective plastic but it is a royal pain to remove it for installations. Other than that, I feel like we got good value on the Viking refrigerator, so Im pretty happy.

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

I like the way Viking operates and I especially like the look of the Viking professional stove. Ive had Viking before so I got them again when I moved into a new home and I went to replace the appliances. The quality has been good. But I moved into a condo in Florida and they don’t allow gas so I got the induction. It’s different for me because it’s an induction and before I’ve always had gas. The rep was helpful the first time I went in and helped me select the product. But when I had some questions and went back, it was like they didn’t have time for us. They did it twice. She was doing something else and she was dealing with some other customers. I got the Viking professional range and I thought I was getting the Viking professional microwave. I didn’t realize until after they had installed it in that it was Viking and not the Viking professional. There was nothing I can do about it but I was disappointed in that because I was trying to get matching appliances. But overall, I’ve been very pleased with Viking.

Its unbelievable to me that a brand that cultivates a premium quality image, and commands (demands?) top prices from consumers, designs and builds such a shabby product. FIRST ISSUE: over the past couple of years, two plastic refrigerator door shelves developed cracks, and shattered like glass without warning, dropping the shelf contents all over my floor. These were not overloaded shelves. THIS IS AN ENGINEERING ISSUE: CHOOSE A PLASTIC THAT DOES NOT GET BRITTLE IN COLD TEMPERATURES.Incredibly, each time this has happened, Viking Parts Department charged me nearly $200 per replacement shelf (Really? For the price of this refrigerator you wont replace a defective part as a courtesy?); so far Ive spent $400 on replacement shelves and I have another shelf that now is developing new cracks so I guess Ill be paying another $200 for that replacement shelf soon. Or maybe I should just not use door shelves?? SECOND ISSUE: no matter how I set the refrigerator thermostat, the vent located above the top refrigerator shelf outputs freezing temperatures. So while my refrigerator thermostat is set currently to 43 degrees, anything located on the upper left refrigerator shelf (water pitcher, juice, milk, etc.) freezes solid. THIS IS AN ENGINEERING ISSUE.Ive experienced a lifetime of different refrigerator brands, from basic Frigidaire, GE to Subzero, all have worked as intended. Certainly never had to replace plastic shelves for my cheapo Frigidaire, and nothing freezes on the top shelf of that refrigerator. So I guess you got an additional $400 from me in replacement parts (soon to be another $200), but Ill never buy a Viking-branded appliance again (dont get me started on the Viking range issues Ive experienced).

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.