The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator. Viking is now pulling the it is out of warranty game although they promised me they would extend the warranty since they wanted me to allow them to fix the original Pro Series Refrig when they should have replaced the lemon appliance from the start. Dont trust them. Make them put it in writing. Better yet, dont let them constantly repair their junk, and make you live through inconvenience in a kitchen you paid $25k for their top of the line Pro Series. Insist on a refund or new replacement, otherwise you will be constantly living with techs and once the warranty expires they will say you are all on your own.Viking replaced the double ovens, and the two dishwashers. Amazing no more problems and no service calls since the original junk was removed from my home. It should be noted that we replaced the dishwashers with LG, and no problems. In fact our CA home has Sub Zero, Fisher & Paykel and Miele, and they are all twice the age of this Viking junk that is in our AZ home and no problems. We also have Kitchen Aid in our TX home and no problems. Our Viking problems over the past 3 years since building our new home has caused huge inconvenience, and the problems are obviously correlated to the poor quality control that allowed such defective appliances to be sold. As with all the other Viking problems, once the original appliance has been removed and a different one installed, we have zero service calls.Why would Viking Customer Service fight me on this? Viking had a great rep who did such a good job of trying to correct the problems with all of their other appliances, yet they now will not acknowledge the multiple times their techs have been out and in fact they recently stated there has only been one functional service call. Apparently Viking does not keep good records or they dont consider replacing an entire door, or replacing the motherboard, or replacing cracked drawers, or fixing a constant alarm, or fixing a freezing of milk problem, or replacing cracked shelves, or replacing broken rollers, etc to be functional service calls.If Viking will live up to their commitments they made to me I will gladly let other consumers know but as of this writing they are ignoring me and leaving me with a broken refrigerator, one that was broken from day one, and hiding behind a warranty expiration date. I called who they claim is the head of all customer service, but she would not speak with me and the receptionist told me someone else is actually the head for my region. I do not want to speak with a regional head, as this is a matter that Vikings Chief Quality Officer needs to be made aware of. Viking if you care about your customers you will have someone contact me immediately to remedy this horrible situation.

I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.

Our builder sent us to his appliance vendor to select kitchen appliances, whereupon a salesman convinced us to upgrade to Viking--there was some kind of package deal on at the time. The first 2 years were marked by constant frustration. The fridge had no shortage of problems (our version had a fridge above and freezer below). The hinges were replaced by a factory-authorized repairman twice (the first time, he forgot to lubricate them, and we ended up with a small pile of metal dust from the grinding metal parts). It took several attempts to get the door to stop swinging 180 degrees. The metal freezer rack started rusting (the factory sent the wrong part for the first attempted repair). Later, the thermostat failed and had to be replaced (it was actually my co-worker who diagnosed the problem--meanwhile, the distributor denied that could be the issue). At some point, I noticed the plastic door gasket was tearing, but I let that one go. These days, every time I look at the fridge, I cant help but notice that it isnt aligned properly. And of course, we never even thought to look at the Energy Guide sticker, where I was surprised to find its rated one of the least efficient refrigerators in its class.The oven arrived with a faulty door. A new one arrived, but the repairman sent it back because it had been damaged in shipping. The second warranty repair seemed OK, but my wife was always unhappy at how long it took for the oven to warm up. The microwaves magnetron failed under warranty and was replaced. But this morning, the microwave started arcing, smoking, and making spectacular sparks from behind the back panel. Its now 6 years old, and I think its life has ended.Im pleased to say that we did not roll over and play dead, and successfully argued our case to get Viking to cover all of our problems under warranty (except todays event). But my wife and I lead busy lives, and its been very draining to be constantly booking appointments, waiting around for repair people to show, and badgering the company. When we first bought Viking, I read all about how they studied and learned from Toyotas quality control systems. All I can say is, they couldnt have been paying much attention on those trips to Japan.

We wanted a high-end range. We needed something ultra dependable and something with great reviews. I cook a lot and I use good quality pots and pans. We use a lot of cast iron skillets and Le Creuset. Everything thats out there right now is even broken in the store. We went to Lowes a couple of times and the grates of some of their higher end ranges were snapped in the store. It was pretty dumb. Another big factor for us is we did not want a display board. Our previous couple ranges had that kind of electronic stuff and we wanted dials we could turn. We understand there are electronics in there but I dont need a pizza setting or anything like that. We bought the Viking range professional model so its an open burner and we love it. We are now calling it the turbo stove and turbo oven because the stuff cooks so fast. But we had to have a guy come out and check it because some of the igniters werent igniting right away on the stove. When we would turn it off, it would go poof and there is a big flash of flame. We had converted to propane. He checked everything and said it was fine. He explained something about the valve that lets the gas in is further back so we are gonna have that. Its not a problem though as it’s not dangerous. Its just something that had to get used to. And then the guy figured out what we could do where it wont poof. Right now, I have a Le Creuset on the stove and I’m making a bone broth. If I put the two back burners on the simmer function, it’s really nice and low. My broth simmers nicely. It kinda huffs but it doesn’t do that on the front burners. I got a huge stockpot on a front burner. It’s in the lowest setting and its beautiful. Our range works fantastically but it is different from what we were used to. Were adaptable though. We’re gladly working with it. Also, the range doesnt have a timer but Im okay with that. I baked a sourdough loaf this morning and it’s beautiful. The oven is consistently 25 degrees off according to my Amazon internal cheapo thermometer in there. But were also at 4,200 feet. As long as I know that its 25 degrees off, I can deal with that. Our last range was all digital and it was so unpredictable. Thats why we wanted something predictable. Our Viking range is, so far. It’s beautiful and it’s a work of art.

I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line cause Sub-Zero has a dishwashing machine that has an interior that I wasnt completely satisfied with. In addition, Viking should also make a wine fridge so that my entire houses appliances would be a Viking. I have their range, the hood, and the dishwasher cause thats pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price Im paying for them, it shouldnt be something like that. The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like its dirty but its not. From my experience, I have heard of lots of people telling its gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told Ive got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. Its so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought. I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but its not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have. As for the dishwasher, its great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didnt like the interior much, it is a little bit nicer in the features that Ive seen on the newer ones. Other than that, everything else seems fine and well-warrantied.

I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.

I’m from Mississippi and Viking is a local company. I chose it ‘cause I could get the full suite in the same brand, the fridge, range, dishwasher, and door microwave. The appliances are well-built and the appearance is good. The fridge, dishwasher and microwave have been okay, but I’ve had a few issues with the stove. There’s something on it thats supposed to be wiped off when installed and that wasn’t done, so the front of the stove rusted between the opening of the oven and the top of the range where the control knobs are at. Also, the igniter gave a little issue one time and my oven quit in the middle of cooking a strawberry cake.I was without an oven for over a week before they came to fix it and my other complaint is the response time on getting the warranty repairs completed, but some of that is not in Viking’s control. It’s the repair facility picking it up. The appliance repair company came and cleaned the thermal cut on the system. If it quits again, the igniter would need to be replaced. There were a few minor issues, but I’m pleased and satisfied overall.

I have Viking refrigerator (48 by 84) with a diagnostic of internal leak made by authorized expert. Non-repairable. Still under the warranty (12 years sealed system). Viking Service Manager at the distribution center received the experts report on August 29, 2013, but ignored it. After I contacted them on September 23, 2013, they started to interpret the warranty in different ways. Also told me to contact Viking customer service by the phone. I stay without a fridge till now. I had a meeting with the Service Manager. He apologized for the delay (about a month!) and asked to wait again. To show his work he provided me with the email sent by him to the Regional Service Manager and the reply. General idea - lets make her go back and forth while we get Viking on the same page. Then offer her to buy a replacement unit at 6160 + 15% tax, 50% of the actual retail price.

I like that Vikings interior was metal and not plastic. Its a beautiful 42 inch brand new fridge but my experience with it has been sucky. The ice maker didnt work. It would make one layer and then it would stop. It took three trips from the repairman to fix it and it was frustrating. They came here once and couldnt figure it out. They brought a new ice maker and put it in. It still didnt work. I had to call again and they told me stupid things to do like turning down the freezer, but it was already at minus one. How the hell low do they want me to make the freezer? Then they changed the ice maker again. It is now fixed and doing good but Im worried that its gonna go out of warranty if it breaks again. I wasnt happy with the service at all.

I got Vikings product because it fits in the space where I had to install a refrigerator. Number two, I like the lines of it and number three, because of their reputation. My Viking refrigerator has been good so far. I like the performance and how it’s good with the refrigeration part and the freezer. But I don’t like that the ice cubes keep flowing over and I don’t know how to shut it off like the other refrigerators.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

I liked Vikings reputation with the stoves, and form and fit. However, Im disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they havent been able to solve the problem. They said we have to live with the icing issue. Thats by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, its significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.For instance, for a long time it was loud enough that even the service person said, “Yes, that sounds like a failed bearing on the compressor fan.” And they came out and replaced that compressor fan. So they did that service. The original fan certainly had more of an issue. But the replacement fan is still significantly louder than the fridge that we had beforehand. If I could do it again, I wouldnt buy Viking.

Its just a fridge, and frankly a poorly designed product, that for some reason costs an order of magnitude more than others. My Viking is 19 years old but the first failures started in the first year. Shelf units and other plastic parts crack and break and the price of replacement is half the cost of a brand new fridge of another brand ($600 for a plastic drawer cover! - be warned!). Im about to haul my $15,000 fridge to the dump because the back is rusting out, it leaks water onto the floor whenever it defrosts, and the control panel no longer responds to key presses. Ive taken my fridge apart. Im a former VP of Engineering for a few product development companies and in my opinion there is nothing in this fridge to justify the price. Its just a fridge. Cheap electronics, poor mechanical design, and for some reason this company is able to charge a huge premium for their product and extortionist prices for replacement parts. Save your money! Buy something else!

I wanted the French doors on top and the drawer at the bottom. That month, Viking came out with a new model but it did not have the water dispenser either inside or on the door and that was something I was looking for because everywhere that I did research on, the word was that there was a glitch with every refrigerator that has either a water dispenser inside or outside and you always have to buy the filter. I thought that was a hassle so I was pleased that Viking came out with a model that didnt have that. It was also a good made on their part because the one they had before the new model had an internal water dispenser and I dont drink cold water. I like either tepid or hot water so this refrigerator was made for my needs. It was perfect. But the crisper drawers would ice up and there would be big chunks of ice there. They wouldnt thaw out so I would have to go at it with an ice pick. Viking brought a technician over to try and fix it but he said he couldnt do a fix. He said the refrigerator was a lemon. He worked on other refrigerators of Viking and they were fine. Mine was the only model where the defrost wasnt working. But they couldnt repair it so they swapped it out with a new refrigerator. And I love the meat drawer of the new refrigerator. It keeps the meats colder so that it lasts a little longer. If I dont use the meat thats in there for three days, it would still be okay. I also like the freezer drawer. The fridge I had before I remodeled my kitchen was a side by side door. By then side by side refrigerators were not that well made because all the refrigerator manufacturers were moving toward the French doors with the drawer freezer. Some people say that one of the problems is when you have the drawer that pulls out, youre always fishing for space. But I find that I didnt have to do that because within the freezer, theres two pull out and one at the bottom. I can always see whats there which is nice. And then all of the freezer baskets that pull out, theyre all wire baskets and not solid panels so the frozen food gets frozen hard.I also like the fact that the lighting is in the front. In the Hotpoint refrigerator we had before we remodeled, the light is in the back of the refrigerator. So if I have any item thats tall enough, itll block the lights and I dont get the light in the front. But with Viking, they put the light in the front and the lighting is good. I can see everything so Im impressed with that, too. So overall, I like the layout and the one that I bought was counter depth which is nice too. The Hotpoint refrigerator that we had stuck way out in front of the cabinet so everyone is always bumping into it. So now being counter depth, theres enough room in the inside, too. Its a little bigger than my Hotpoint but efficiency-wise, its all around so much better.The delivery person had to deliver and install it and he was very conscientious about not marring the parquet hardwood floors and all of the other stuff. They made sure before he left that everything was up and running very well. I was impressed with the installer they hired as well. They didnt cut corner on service and didnt corner on the refrigerator which is nice. But Im most impressed with the Viking service. Usually, companies dont replace defective products. They keep sending a technician once a month to try to mess with it. Viking couldnt repair the fridge so they swapped it out with a new refrigerator and Im pleased with the decision. I never had that before so that was quite a statement as to how well Viking stand behind their product.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

I purchased a separate Viking VCFB304 fridge and freezer model from Designer Home Surplus in Dallas, Texas four years ago. For the last year, we have been having problems with an alarm going off intermittently, more commonly at about three or four in the morning. I contacted a general appliance service center in my city and they came out and unsuccessfully tried to fix the problem. After this experience, I contacted another service center and this time searched for an authorized Viking repair technician. This repair center was very professional. They came out, knew the product and the problem I was dealing with. However, there was a problem! The units I had purchased from had been stripped of their ID Tags with model and VIN ID tag. For this reason, the authorized Viking repair tech could not work on my product as it was either a written off product or stolen. Both units, fridge and freezer, had the same issue.I contacted the retailer I purchased them from Designer Home Surplus and spoke to their customer service rep, and they told me that I should try another service company. I contacted Viking and explained my problem. I forwarded them a copy of my purchase invoice to prove I bought them. They didnt have much interest that their authorized Viking dealer might be selling written off merchandise, and they didnt really have an answer on what to do next but that I should contact the retailer. My fridge still is not fixed and I have been told it is being looked into. I asked them to authorize their authorized tech to fix the problem in the meantime not expecting it to be under warranty, just wanting to pay to fix my problem and use my fridge, but they wont make a call to authorize it. I would throw this unit in the trash but its built in to my custom kitchen cabinets, so this is not an option as my kitchen was built to accommodate these horrible appliances.

We bought this unit in 2005 for a new kitchen with all new appliances. My problems with this unit are numerous and varied. At first we noticed that the interior plastic parts, such as drawers broke easily. These are very expensive and there is a real gap between the cost and the apparent value of the parts. Next, mechanical and electrical parts began to break down. We needed a small fan, available online for $8 and that took all of 10 minutes to replace, that cost several hundred dollars. We have had sensors go bad for similar costs to repair, and now the freezer wont get cold enough to allow the ice maker to produce ice. I would never buy from Viking again. Their products are flimsy and delicate despite the high price. I am willing to pay more for quality, but I didnt get that quality at Viking.

Weve seen Viking Ranges installed in other peoples homes. Prior to purchasing from them, I did a little bit of shopping at Thermador, but my wife had her heart set on the Viking Range. I purchased it through Appliances Connection online, which was very simple. I talked to them and they shipped it to me well-informed of all the delivery dates. It was a pleasant experience dealing with them and arranging for shipment and delivery.We got the whole package with the range and the vent hood and an external ventilator. However, Im seeing some issues with it and Im not really pleased with some things on it. The stoves leveled but the griddle isnt. Its made crooked and the oil runs off one side and immediately dump it into the catch pan. Then we had a Viking service man come out because the main door wont stay closed. When bumped, it pops open and turns the light on and shuts the oven off.My wife said that the oven works well. She loves all the features of the convection and its temperature control. Shes also very happy with the burners, though it has a large diameter. Maybe I should’ve got the Series 7 instead of the Series 5 because of the size of the burners. All in all, its not quite perfect for me, but my wife loves it and she thinks its perfect.

Our Viking our refrigerator door fell off its hinges! Cant say enough about how the service dept responded, replacing our older and damaged fridge. Had numerous problems with control panel and the alarm continues to go off and temp in freezer is not constant. It shows high temp in freezer and alarm wakes us up in the middle of the night and also goes off during the day.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (Thats how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldnt service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

I got my first Viking for its name brand. The range is okay but for the price, I thought it was gonna be better. I probably could have gotten more features in a different brand. I got the plain Jane Viking range and it doesn’t do much of anything. When the striker on the oven comes on, it’s kinda loud. My contractor has a Viking and when I asked him about it, he said that they tend to do that. I was kinda concerned about that. Other than that, the quality seems to be fine and the range seems to be working fine as well. The burners are very even.

Bought used in 1998. Still working great. Converted from natural gas to propane. Newer models have more precise temperature control, but I am happy with this old workhorse. It has a huge oven, stovetop has 4 burners plus a large griddle. Stove is 36 wide.

Love the 48” all gas range. Less gadgets to break. My last range was dual fuel and the inside was much larger in both ovens. The small side on the Viking is very small. It is hard to find cookie sheets to fit.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when we moved into this house, we decided to go with Viking to complete the set and for the quality. I purchased a Viking Series 5 built-in refrigerator through Best Buy. It was delivered and installed, and it was working fine for about two days. Then, one of the hinges seemed to have broken on the door. I went back to Best Buy and told them about it. They said they would order a new one and have it delivered, take the old one and send it back. This was about six weeks ago and the new one was supposed to show up yesterday. I got a phone call in the morning saying that it was not gonna show up. Its been quite frustrating to call me the day its supposed to arrive and tell me that it was not gonna come. They scheduled a day that it might come which is for August 28th but I got three different emails, which all say 28th, 29th, and 31st. So, I dont know what day its actually coming at this point.Originally, I thought it was only gonna be five weeks. So, they offered for me to purchase a substitute refrigerator until the other one came in and I could return the substitute at a later time. If it was gonna be another five weeks, we can live with it but the door thing has been getting progressively worse to the point where Im the only one in the house that can shut it. Its a 48-inch refrigerator, so its a heavy door. You can lift the door up to get it to shut and it seals once its shut. Also, to add insult to injury, when you pull the door down of the Viking dishwasher, theres a rubbing noise and you have to sort of push it a little. So, Ive been trying to call the appliance vendor that we got that through, but I cant get a call back from them. When Viking works, it’s great. But when there’s an issue, it can’t get resolved. And Best Buy is throwing Viking under the bus saying that they were the ones who didnt deliver it.

We’ve had Viking for years and thats the reason we got them the second time. We like the stove for the way it’s set up. The refrigerator’s open a lot and the temperatures on it have always stayed the same unless it’s real hot out. The new one has got the LEDs in it, which is nice. The doors in it are a little bit nicer than the old ones we had. We bought the items over the internet and it was real good. At this day and age, it seems like most of the time you buy something, it’s good for three years, and it goes to hell on you. We try to buy quality, and it shows. Viking has been a good product. The stainless steel is nice. The only thing we didn’t have last time was a dishwasher. This time we bought one. My wife had used the dishwasher once and it worked good. It’s real quiet.

The Viking range is a little bit different to cook on than a regular range. Things seem to get hotter faster. It’s not that it’s a bad thing. Its just a little bit of a learning curve. I have a little bit of a concern as to how to clean this oven since it’s not a self-cleaning oven. Also, the fan in this range is extremely loud. After I use the oven, it is on for a good hour after I turn the oven off. I had a guy out here and he told me that thats just the way they are. Still, someone should have mentioned that before I bought that big ticket item. But the quality is fine.

We had Viking range many years ago in our other home. We purchased again and when I got the oven, three months later, it stopped working. So I called the distributor that I bought it from and they contacted Viking and got the approval for warranty repair. Then they had a local service company contact me to take care of the problem. The contractors were fine. The issue with the Viking oven is that the hinges were either the wrong hinges or installed improperly. The oven did not close and stay closed. So during baking, it would overheat and a safety feature would kick in and turn the oven off. It was disappointing to have an oven that we had thought was really a good product, come and basically stop working, not being usable within three months. The service repairman replaced two parts that he thought were temperature-related. But it turned out that it was the door not staying closed that was causing the oven to malfunction. Its working fine now that the door stays closed. I like the range itself now that it works.

I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you’re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, Ill hear the igniter click and the flame come on over 100 times. I dont know if its because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you cant even touch it without wearing an oven mitt.All of these make me afraid to use the oven. I called Viking and theyve sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldnt get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also dont understand why for a supposed high end oven, the temperature cant be maintained for more than a minute when the flame goes out before it reignites again. And since its cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we werent losing heat from opening the door), it doesnt seem like the cycling is temperature related at all.When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. Theyve sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, wholl likely tell me again that this is what I have to get use to with this oven.This oven is a hazard. Youll either be afraid to use it or youll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

Other than the big oven door, my Viking range is great. I can put a couple of whole cookie sheets in there. Theres plenty of room to do whatever you wanna do. But the big door, unless I stick something in it, will not stay closed when we cook. It leaves a light on so I have to put something in to close it. I love my Viking a lot but the oven door is a pain in the neck.We also got a Viking refrigerator and the light went out. The guy came over to fix it and he didnt have what he needed. We tried chasing that guy down and we still dont have lights in the regular side of our refrigerator. Viking finally sent the instructions and I had them chase the guy down. So we have the Viking manuals but I havent been able to get to that tech to get him to come back.

I buy design magazines and Ive always liked Viking. I liked its look and the efficiency, and Ive always thought Viking lasts longer so I definitely had the idea in my mind that it was a step above Thermador. I bought it four months ago but I bought it in Kentucky and I live in Utah, so it was in transit. I just registered it and Ive had it for more than a month. I bought it mainly for exterior and the tray storage feature that could store big platters and cakes. But I ended up liking the LED feature on the inside without knowing I picked it for that. I was surprised how cool the LED lights were. When the fridge was put in initially, the circuit board had a little wire popped out and it wasn’t turning on. I thought it was going to be a big fix. The compressor worked but it wasn’t getting cold and I sent the crew away without final install because I had my house under construction back then. A man came out to repair the fridge and now its all good. Everything has been great.

I still havent installed my Viking refrigerator. Ive had the most horrible experience Ive ever had with anything in my life. The first time I plugged the freezer in, it did not freeze. The compressor wont kick on. Ive been trying since April to get an inverter board for it that the service people said is bad, and I keep getting the runaround. They dont know when theyll get it or wont even tell me if they can get it. The representatives are very nice but useless. I will tell everybody about the poor quality of Viking and then the poor service to get something done about it.

I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

Where do I begin. 4 and half years ago, we remodeled our home and bought Viking appliances which we have been very happy with EXCEPT for the horrible, horrible dishwasher. It has NEVER worked properly, EVER. So much so that after 2 years, I got Viking to replace it with a new one and its still doesnt work well. It spontaneously starts beeping, non-stop, the cycle takes FOREVER. I hate it, I hate it, I hate it. A friend recommended to get a less expensive one, stainless steel but that will work better. Thats all from me.... Grrr.

I like that the Viking refrigerator is spacious and industrial. However, we had to have their techs come out a couple of times to stop the squeaking of the doors. It was annoying to have to do that when you first get the refrigerator purchased and set up. But their team is professional and friendly.

We like the pull out drawer for the soda and for the snacks of our Viking refrigerator because its big. But we had a lot of issues with the refrigerator that we got. We had some problems with the icemaker and with the inside of the refrigerator temperature being too cold where a lot of our food got frozen. It took about two months for the repair process to be completed from the time they came to look at it, to the time the parts came in and got installed. The icemaker’s fixed, but I’m yet to determine whether the actual inside of the refrigerator has been fixed or not. But the people from Viking have been great to work with. As far as the experience of getting the refrigerator fixed, the process was pretty seamless. But it would have been pretty nice if the parts were available in the technicians truck and ready for install.

We were looking at gas range at the store and Viking was the one that we liked. It's made here in America and the quality is good. My favorite feature is the conventional oven. But when you open the oven, it has a metal sticking out that if you clean it, you'll be able to feel it and it may be dangerous. You can cut your finger. We didn't realize this until my mom was trying to clean it. So I've been trying to get them to come out and see if they can fix it, but I haven't heard from them.

We purchased a 30 Viking range. It is all gas. We have experienced extremely hot wall tile directly above grate that lines the back edge of range when gas oven is on. Water droplets run down the tile for first few minutes of preheating. I am worried to use the oven since tiles at back get very hot. I rarely use oven and we spent so much money to purchase Viking. Also there was a recall on a oven part and we had Viking service is already 3 times. Has anyone else experienced this issue?

My friend recommended Viking Ranges. I purchased one from their dealer and it went very well. However, when I turn off the burners, there is a really loud sound of the gas turning off. Also, the burners are big. I burned myself a couple of times, so I have to be careful. I cannot put any small pot on the burner, as well, because obviously, the red of the burner is bigger sometimes. And sometimes you just need to use smaller pots as you cannot use the big ones all the time. But, I like everything else about the Viking range.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I cant believe they are still in business. Their service department is a waste. Comments they have made to me: You cook too much, you are using excessive heat in your oven??? Most people do not use their ovens 5 nights a week??? They suck. Never again, and I tell all of my friends to not buy any of their products. The last kitchen renovation was $13,000. Im going to a different vendor for the next renovation. Remember Roper? I still have one from 1947 that my parents gave me. It runs perfectly in our second home.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48 range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

We were looking for a counter depth refrigerator, and the Viking refrigerator was one of the few ones that we liked. It works really well and we like its design. It gets the food really cold. I like the lighting there and the construction of it. However, the dealer we bought it from was horrible. I bought from the dealer Viking appliances including a refrigerator, range, dishwasher, and a microwave. When they first brought the refrigerator over, they didn’t have a truck that has a ramp to take it off from the truck. What they ended up doing was they had to open up the fridge in the truck, had to lay it on its side, and slid it on the floor. They had three people struggling, carrying it into the house without its box. I was to the point of just livid. Fortunately, they didn’t scratch anything because I was standing there right next to them making sure nothing happened. I could have picked a better dealer despite them giving me free installation.I have a printout of the fridge so that we know where to put the electrical outlet as well as the water outlet. But in the case of the range, there wasn’t really a cutout. All we knew was that it has a 30-inch width so when it arrived, it couldn’t fit into the wall because the gas outlet in the wall was right in the middle. We remodeled the entire kitchen and nobody explained it to me when I was in the showroom that we could have reconfigured everything to make sure that the appliances actually fit there. Also in the dishwasher, there was a piece at the bottom that keeps falling off. Its kinda weird and I’m not sure what to do with it. However, the appliances were great, overall. I’m very satisfied with the Viking brand. It looks great. I have people come by and everybody’s awed by the overall look of it. It’s just beautiful.

I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing thats underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesnt mark like the first. The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But theyre the only game in town and I was trying to buy local instead of ordering it on the internet.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

Wanted a high quality stove top to replace an older GE. Decided on this 5 burner Viking (rvgc3365bss). Performs well but for the cost the SS quality could be better. Biggest problem is keeping it clean. You must clean the stainless every time it is used! If you dont you have a huge problem cleaning it the next day. The quality of the stainless steel finish is very disappointing for this price range.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

A Viking range was in my home when we bought it. But that one was a demo in the store and when they installed it, they messed it up and burned up some of the wiring. I had trouble with it from the get-go, so it was replaced by Viking. Replacing it was a long, drawn-out process. But finally, after them trying to find the appropriate fix for the existing range, they said, “We’re done. We’re gonna replace it, no charge.” I like the new range and the grill is so pretty. The original one I had was so heavy. I’m a senior, and just picking up the grates was terrible. This new range I got is much easier to clean. They’ve broken it down, even the griddle and the parts that would have to be taken out, and cleaned are much lighter. They did a much better job on the newer models.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerators good though its a little smaller than I thought it would be. The range, unfortunately, hasnt been working very well, so Ive had to call the service a few times. It was good as well, but the burners keep clicking and you just dont expect that from the price point. Aside from that, their servicemen werent very helpful. When they first came, they didnt fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasnt. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that thats just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Vikings products are probably good and we just got one thats not working 100%.

I got a whole kitchen package two years ago. Ive had some things break on them but every time Ive called, Ive had great customer service under the warranty in getting items replaced. So, its never been the issue. My husband and I put houses for a living and we decided to put Viking in one of our high end properties that we do. When we went to the International Builders Show, we stumbled upon the owner who was speaking at the first day to a group of people and were intrigued by his speech. So, we decided to solicit the package about trying to improve the quality of the product. Viking is comparable to Wolf but Wolf is still slightly ahead as far as quality. I have a 60-inch range, refrigerator, dishwasher and hood and theyre all Viking. I like the griddle in the range but I hate the indoor barbecue. I wish I had the double griddle. If I could switch it out, I would. So, that was my huge mistake but its fine. I just dont use it because its too much of a mess.

The Viking Refrigerator just came with my house and I dont really like it. If it were me, I would not have bought that one. I dont like the fact that I have to open both of the doors just to get something from the long drawer at the bottom. That drives me crazy because we had an old fridge that I didnt have to do that. I also dont understand why it doesnt have water in it. I dont know if thats an option I could have had, but this home did not come with that in it and its a nice feature.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

The Viking Professional side-by-side refrigerator has operated for about 7 years without any real issues. However, today the water dispenser activated and flooded our kitchen floor. Thankfully we were home and awake when it happened and were able to figure out if we lock the dispenser the water stops flowing. The ice dispenser works fine, but the water flows even when the ice dispenser is being used. It keeps beeping as it would when locked and someone tries to use it, even though the switch is not being physically activated. This makes me VERY nervous to even repair it as the damage it would cause if it went on for hours and hours (or even days if we were to travel) is nerve-wracking. What if it malfunctions again? The repair guy is coming in a couple days and we hope it wont dispense water while locked.

I love everything about my Viking range. This is probably my fourth Viking. The two homes I purchased had Viking Ranges in them previously. Then I have a home down in the Dominican Republic, and that range in there is around 30 years old. I just replaced the igniters on it, and it works like its brand new. Its amazing. I like the longevity. The price point is pretty high, but they last forever.Were still waiting on service for the range in my house. The far right bottom igniter has never worked. The service people are coming back out tomorrow, but this is their third visit. I’m a little apprehensive because they took the whole panel off on the front where there are 10 adjusting knobs. I told them, “Guys, its the igniter. I dont know if youre supposed to do that.” One tech said, “Well, I ordered this part, but my boss says its another part.” I told him, “But your boss wasnt here diagnosing it originally.” So thats kind of ass-backwards and the guy was here for about four hours. Also, Ive noticed that when I turn on the gas, sometimes the flame is higher on one side than the other. I had to keep turning on the pan when I was cooking.

We purchased all Viking appliances for our custom-built home in May of 2012. From the beginning, after our refrigerator was delivered on May 24th, we have had nothing but issues... There was a broken cover in the freezer section and a broken cover in the refrigerator. Those items have been replaced, but the main issue which has been an issue from the beginning is the water flow coming from the dispenser. It takes 45 seconds to fill a 16 oz. cup with water - way too long. We have called the techs numerous times re this issue and each one who came told us that this was normal!The last tech was the only one who actually disconnected the water line from the water dispenser line on the fridge and checked/timed the water flow. He also checked to see if there were any kinks in the water line and there was not and we have also replaced the water filter after only having the fridge installed about 2/3 months. That did not make a difference in the flow of water. Is anyone out there having the same issue as we are having and what was done to correct this? Also the ice maker makes ice until it falls out over the side. They also replaced the arm thats supposed to stop ice making when it hits at that level. It does not stop till its literally over the top. Help!

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

We purchased an expensive D3 series Viking oven thinking that paying a LOT more (than ie a Samsung or Kitchen Aid) will offer us a lot better product. WRONG!!Yesterday midnight we heard a loud noise in the kitchen. Short story we went to the kitchen and found the décor front oven black glass on the floor shattered in a thousand tiny pieces (the oven was off!). We babied this oven and it has low use!! I mean we babied it like our own eyes!!I called several places that carry Viking authorized parts to replace the glass at my expense (even though I am most sure this was a defect on the glass that on the long run stressed out) and I was SHOCKED to hear that this is a special order that the factory no longer makes. SO I am now stuck with an originally $4,000+ boat anchor that we cannot use due to the fact that Viking, supposedly a very high end American manufacturer decided not to sell replacement parts anymore. I have had several other ovens during the course of my life. MUCH lower priced i.e Samsung that NEVER - EVER had an issue getting service, replacement parts and certainly not a single one had a glass explode on its own. This is TOTAL GARBAGE - stay away from this manufacturer and buy other appliances. UNHEARD OF!!!

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

I bought a house with a Viking refrigerator in it and since they have a good reputation, we bought a new one to replace the old Viking fridge. The dealer wasnt completely honest though. They said the fridge was a year old and the service person let us know that its older than that. We got a floor model and when it was installed, it wasnt installed completely, so it leaked into the bedroom downstairs. When the service technician came in a couple of days ago, he found that there was a connector at the top of the fridge that wasnt connected, so the shut-off for water overflow was never turned on and the pan under the fridge was overflowing and leaking into the bedroom downstairs. Still, its a nice fridge and we like it, including the look.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

Well, in the event that a Viking representative would ever read these reviews, I thought I would add our experience. We have a 48 side by side professional unit which, thank heavens, the previous owners paid for, not us. I would definitely give 1 star if we were the ones out $11,000... The day we moved in there was a puddle of water on the floor under the freezer side. Since that day - 6 months ago - we have had a technician out 4 times for the same problem. He has tried multiple solutions. One day the freezer just quit working. So much ice had built up inside that the fan broke. Now the second fan has broken. The contents of our freezer have just melted for the second time. We eventually said, Forget the ice maker! Who needs ice?! Just disconnect the water from the freezer! And today, again, the freezer is dead and water is puddling on the floor. Its a mystery to us, and obviously the technician. Since we cant afford to replace this beast - and dont really want a gigantic built-in space with a tiny-looking regular fridge in it - we are going to buy a freezer for our garage and just use the fridge side! Maybe I can use the freezer to store extra light bulbs and paper towels...I will never buy Viking!

I looked at Viking Ranges and the Wolf Stove thats in the same townhomes that we have and I liked the styling of Viking more. It was also on sale so I found a better deal on it. I like the Vikings quality a lot. I liked that its more mechanical and not as electronically based so I dont have to worry about a computer system going out. I like the broiler underneath it - its awesome. I also like the gas ring that has got different level of flames coming out, so the heats pushed up more. Those are whats great. But I really dont like how the oven vents at the back get so hot. The guy who sold it to us was a nice salesperson and I had a technician come out as well who was good. The Viking Range is high quality and I had a professional experience with the company.

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

A model that is cabinet facing, only ice making, no water, unfiltered water in the fridge is hard to find. Only two companies had the configurations I wanted for my refrigerator and Viking was one of them. The refrigerator is fine and I like it. I love the amount of room I have without the water component which was very difficult to find in other refrigerators. But Im having problems with the trim kit. Either its not installed right or its just not a good product. Its been months and I havent gotten the new trim kit to see if the issue was in the installation. We chose Viking over GE because of the trim kit, but thats where were having trouble with and the design may not be so great. Customer service had short answers like they just want to get me off the phone and I felt it was rushed. The rep called me to let me know the scheduled appointment date, but its still not fixed. Id rather just have it direct and get it fixed.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

We did a lot of research online so that’s how we figured out Viking is a good brand name. I like it. We bought a whole set of Viking. We have the fridge, dishwasher, hood, stove, and microwave. I like that the refrigerator makes ice pretty fast because I like to drink something cold. It also has a separate compartment for different sizes like for fruits and vegetables. I also like that I can take everything off to wash it. It’s very easy to clean. But then when we called because the fridges icemaker was not making ice, I haven’t heard back anything yet. I got it from one of the distribution partners so the date might not be within the warranty. In the end, we read out on my manual and tried to defrost everything and now it works. That means the quality is good, but in the end, they could never resolve anything for us. We just figured out and did everything ourselves.

Weve purchased a whole lot of Viking in our past two houses and Im done. We bought an 8 burner dual fuel range when we remodeled our house. Within one month of when we could start using it, we had problems. In the 3 years since the remodel started, weve had service out a minimum of 10 times and they cant nail down a problem. They suggested keeping a log of issues which we did for a year. Showed dates and issues documenting a routine problem with the temperature not seeming right, uneven heating, self-cleaning doesnt work, pre-heat takes an hour and over fan takes more than an hour to turn off. Fixed several different pieces and STILL have such uneven heating that nearly everything comes out burned on the outer edges before the inner part will be cooked. Forget making a cake. The middle will be raw when the outside is done. Nobody from Viking will help. The regional manager called once while I was at work and wont return any calls after 5 attempts. Clearly just trying to look good on a report, not actually help. What I want to know is what about my written warranty AND the implied warranty of fitness for purpose (i.e., being able to cook things normally) that is supposed to be the law?! Not only will I never buy another Viking product. Im warning everyone I know against it also.

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

My 3 years old Viking oven start acting up. First the broiler quit working. The igniter try to light up but no flame. Now the oven is temperamental, sometimes it will work, sometimes doesnt want to work. For a three years old oven it should not be doing this. Feeling frustrated. Spend a lot of money for a lousy quality oven. Trying troubleshooting the problem but all result fails. This should be simple to fix. There is not much electronic that goes with this oven. Just switch, gas line, igniter & thermostat...what else is there.

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

I purchased close to $30,000 of Viking appliances. I bought two under cabinet refrigerators, wine coolers, a cooktop, a built-in microwave, and built-in oven, but never had a problem with them. The main problem was the refrigerator as it constantly broke down. We were very dissatisfied with it. We had to contact their technician three times to come out and fix the problem. But their repair guys were always good. They came with the knowledge of what the problem is and they fixed it. We also had a very bad experience with their dealer Pacific Sales at Best Buy in San Jose. They kept blowing me off even if I purchased extended warranty. They told me I have to contact Viking directly. Why did they sell me the extended warranty if they will not cover the problem?

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

Gas Range model VGCC5366BSS installed Oct. 2013. Oven continually failed due to fried control module. The module was replaced over a dozen times, and during one period where we were waiting for parts, the company installed a temporary 30 range of the same model, and it failed within 2 months for the same reason. The repairman set up surge protectors, ran a new electrical circuit, had the utility monitor for electrical surges, and had us use a door wedge to hold the oven door tightly closed (the last theory was that heat was escaping from the oven and burning the circuit board). I just found out today (not from Viking!), that there is a huge recall on Viking and Brigade freestanding gas ranges (US & Canada), including my model. Go to Consumer Product Safety Commission (US), or Healthycanadians.gc.ca.

We went to a local Best Buy store looking for appliances and chose to buy Viking over other competitors because of the quality and the customer reviews that we had seen online. Best Buy assured us that because they sell the product, they were associated with Pacific Sales which sells Viking. They went ahead and did what they could to earn our business and matched the price that weve had gotten at our local friends appliance. They beat it by $500.However, it was probably the worst purchasing experience I have ever gone through. We purchased it on September 6 and by the week of Thanksgiving, we received part of our purchase which were the refrigerator, the microwave, the dishwasher, and the range. The people who installed the refrigerator broke the handles and dented the doors so they had to replace those. The double oven showed up totally damaged. The entire front looks like it have been dropped. It was mangled and we couldnt even open the doors. We refused delivery on it so that they would take it back and get us a new one.We had spoken with Best Buy and Pacific Sales numerous times and they had given us the name and number of the Viking rep who serviced that door. The Viking sales rep assured us that everything would be taken cared of but she stopped returning my husbands call. We got our range that was damaged about five weeks ago and it was installed but about a week later, it had an F3 error on the bottom oven. So now we are waiting for the local rep because I did an online service call and they sent the information to the local person to fix them. They were scheduled to come yesterday but they didnt come. Now, theyre scheduled to come sometime this afternoon.It has been a bad experience from start to finish. Outside of the purchase itself and the fact that we finally got the oven with some sort of an error wouldnt have been a big deal if we hadnt waited almost eight months for it to arrive. It wouldnt have been such a terrible experience as far as Viking is concerned, but I am concerned as to who sells their product because it doesnt care well for Viking. Nevertheless, our Viking appliances are all great. We love all of them when everythings working. Even the oven is great with the top one thats working. The refrigerator has been the most beneficial for our family. I like that it has great space and everythings there. With it having different temperatures on, Im able to keep the cheese and the vegetables from freezing. Its an all around good product and is well built.

My sister had a Viking refrigerator and I got myself one but I have had nothing but issues. Something happened right away to the first unit I received. I fought with Viking for over a year and a half about it. They kept having repair people come in to fix stuff but nothing worked. I had to buy a new unit that they supposedly gave me a 50% discount on. Then, when the unit got in, it was dented. It took them four months to reorder and fix the part. Then, the icemaker didn’t work, and I lived without that, on a brand-new fridge for another four months. Where I live, there is only one company that could fix a Viking. They don’t have enough people and that meant that every time they order something, it took weeks to get somebody out here. That company doesnt have the workers involved. Theres not enough support or backup people that can fix these things and nobody thinks about that. When you buy a product, the service department has to come from another state to fix it. Then, if that company wasn’t good, you’re stuck at their mercy. They keep taking their time and they don’t know what they’re doing. So, I’m not happy at all. I would never buy another.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

We had an oven fire over Christmas, and so we bought a new one from Viking. The oven fit and I had a hood already that was Viking, so it was just as simple as replacing what was there. I needed an oven fast, so I went online and found whoever was closest to me, who could bring it in and who had a good deal going on. I got it through Appliance Connection. I spoke to somebody about which one to get and they sorted it out. It was okay. But the installers were a little half-assed. Even so, the quality of the oven is good and solid. There was nothing wrong with it except one of the igniters wasnt working, but I fixed that myself. And there were a few loose parts on it when it came that needed to be sorted out. But Ive had one in the past, and its fine. Its better than most.

Weve had problems with every single appliance that weve purchased from Viking. The refrigerator has been making a weird noise. We had the guy come today to look at the noise and he couldnt figure it out. On the stove, two of the back burners would only light up partially and they take 10 seconds to fully light up. The guy looked at that too and cleaned some stuff up. The back burners are working a little bit faster but theyre still on the slow side.When we got our dishwasher, the motherboard was broken and we had to have a brand new one because when we turned it on, it would continuously run. The timer would not count down regardless of what cycle we put it on. Im not fully happy because of all the problems weve been having. But the problems have been addressed and looked at. Im a little worried that the two-year warranty isnt going to cover everything because of what weve already experienced.

The fridge experienced two problems after only six years of use that cost over $2090 in repairs. The dishwasher only washes pre cleaned and washed dishes. In other words all it does is disinfect... There are better and less expensive ways!!! And if one has a complaint the standard answer is the lack of FINISH products. Is this real or some kind of scam!!!

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.