Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

I have been to quite a few places and then I came across the range. I did a little research online and found that the product is reputable and reliable and thats when I decided on Viking. I selected the model and then I went through my home builder. They bought it and put it in for me. Then one of the sparkle was not lighting up. The people came out right the next day and had it fixed in a jiffy so it was great. The quality is excellent. I love it. I like that the power outlet is able to get my pan really hot quickly.

The oven releases too much heat that burns your fingers to the touch and the fan that cools off the oven runs for over 2 hours once you turn off the oven. For a product that is expensive did not meet my expectations.

Ive known about Viking Refrigerators for a long time. We purchased a home recently that had a built-in refrigerator and it had a sub-zero that was not working. I went over to Best Buy to check some stuff out. I knew they had the Pacific Home in there so I went in and got the Viking fridge. We had a rocky start because when they came and delivered it, the refrigeration door was approximately a half an inch lower than the freezer door. And there was no adjusting it. They had to basically come out, take the door off, put some spacers underneath the one side to level it out and get it all to work right, which is pretty frustrating for a $12,000 refrigerator. At first, Best Buy said, Well, youre gonna have to call Viking. and I said, Im not gonna call anybody. I bought it from you so you guys can figure it out or you can come pick up your refrigerator and Ill buy from somebody else. And they figured it out. The lady I talked with at the dealership was very helpful. When she wasnt available the day that I called and there was an issue, she called me the next day. She also called me after the follow up when they came out and fixed it to make sure everything is okay and did a great job.Everything is great. I do like that all the shelving on the doors is all metal instead of the flimsy plastic. We have a separate ice maker so we don’t really use the one inside of it too much. It doesnt seem to hold a lot so if that was our only ice maker, that would probably be a downside for us. Overall, the refrigerator is very solid. Were looking to hopefully buy an in-wall oven and a dishwasher from Viking soon.

Ive had my Viking range since June 2019. I had a previous high-end oven that came with the house that I bought, and when that oven was no longer able to be repaired under the warranty, I had grown accustomed to its features, and I wanted another one. And there are only a handful of high-end brands that has the same features, a Viking being one of them. I went with it being the lower maintenance and lower complexity quality brand. And I liked the style and the look of it. I don’t quite know if I’m gonna get the value out of what I paid for because they threw in a promotional free Viking dishwasher that we replaced my older, reliable dishwasher with, and it had nothing but problems, to which finally, it seems to have gotten fixed. And that has turned me off of the brand because I wondered, if the dishwasher had so many issues and seems cheaply-made, what’s the Viking brand for the range going to do down the road? My overall feeling is that I have enormous trepidation about spending the money that I did, and how long this unit is actually going to last without it costing me tons and tons of money out of out-of-pocket repairs once the warranty expires. But then again, maybe that’s their business model. Maybe that’s why I got this broken dishwasher so that I have to keep repairing it and spending money years down the road. That’s my mental state that I’m in on the Viking brand right now. And there’s really not much I can do about it at this point. So, I have to hope for the best. The other issue that I have is that there has been a concerning, unexpected behavior with the range where, sometimes, my wife or I will turn it on and set it to bake and to preheat, and we’ll come back to it 20 minutes later, and it has set itself onto the clean cycle and hasn’t heated up or anything. I actually ruined a couple of bread loaves that I was looking to throw onto the oven at that time and I couldn’t. And I had to switch it off, then on and then off. So now, I have to call the egregious Viking customer service and tell them that I have a problem although I can’t be sure. And it’s time and energy that I have to spend doing that, it’s rearranging my schedule for a repair crew. I wanted a product that works, and I’m not entirely sure I have a product that works well. I’m highly skeptical and feeling trepidatious about it. I have limited confidence that it’s going to continue to function like a new $11,000 range should for longer than a year or two. I’m living in the fear of I don’t really know what to expect outta this thing, and I don’t really know if you guys are gonna support me in my time of need for the amount of money that I paid.

The advice of the Viking salesman prompted me to get a Viking refrigerator. I was into a built-in refrigerator, and so during the purchasing process, there were only 3 or 4 choices to choose from. But the refrigerator I got was priced right. Ive had it for about two months and its quality seems to be very good and it keeps food cold. Im a happy customer.

I’ve owned several Vikings including an outdoor grill, a six-burner cooktop, and the convection Viking Range that I have now. The grill and cooktop are good but this particular range was defective. The dealer was good but I dont know why the referred me to this service company that’s way out in BF, Michigan when their service company is closer. It left a lot to be desired on the scheduling. But I was able to get the dealer to actually send somebody else that fixed it. Although it took them four weeks to get it operational after I purchased.

I have had my Viking Range for three weeks. My son has one and he knew I needed a new range. He researched on the internet and he found it. I cooked on his stove quite a bit, so I liked it especially its sturdiness as well as its grills. The grates are really heavy duty. The only downside is that the burners don’t go down far enough to low heat. Other than that, it’s working very well. The dealer was excellent and he was efficient. He was clean, and he took off his shoes. He was courteous, very professional, just really a gentleman.

In 2009, we replaced our 17-year-old SubZero with a Viking Refrigerator (15.2 cu ft of fridge and 5.1 cu ft of freezer). Aitoros in Norwalk, CT threw in a Viking wine fridge for free. The doors to the butter shelf broke very quickly after purchase and the cheese door is cracked. We also purchased an extended warranty. Bottom line, the service company after 5 attempts to fix the refrigerator told us we were keeping the door open too long. We are empty nesters who work all day and are nowhere near the kitchen. Calls to Aitoros did nothing. Calls to Viking Custom Service referred us to another store who does not service appliances purchased elsewhere. The service company who covers the warranty is unresponsive. For the last 6 months, our food is in the vintage, mustard yellow, GE refrigerator vintage 1977 (in the basement) which works like a champ. I would never, ever recommend a Viking appliance to anyone. I will never purchase another appliance from Airotos who we have used for the last 20 years. Whatever happened to customer service? It seems we have no other alternative than to go and buy a new refrigerator.

I liked the product of Viking Refrigerators and some of the features that it had on it. So, I got a Viking refrigerator and I like the space. But the ice maker didn’t work and it didnt make ice at all from the get-go with the first fridge that I got, so they replaced the fridge. But now Im having issues too with the ice maker on the second fridge. Ive had this fridge for a month before it started knocking. When I dealt with the representatives to try to get the ice maker issue resolved with both fridges, they were great and they’ve been on top of the issue. The technicians showed up and replaced the ice maker five times on the first fridge, before they replaced the fridge. Theyre now in the process of fixing the the second fridge and theyre gonna come out on Friday and replace the ice maker. Viking Refrigerators seemed to be great, but as for their product, I have to see what the outcome is gonna be regarding the issue with the ice maker.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

Moved into our current house and replaced most of the appliances. The Viking French door refrigerator was a splurge. Soon after it was installed problems began. The refrigerator section began freezing all food. A tech was sent out several times. The problem persisted. They replaced the unit twice before one worked properly. It will freeze everything about twice a year. The second problem began about two years after installation. Water leaks out of the unit and the freezer section is constantly filling with water on the bottom. A tech said it was a common issue with the ice maker and that even if he replaced it the problem would return in a year. Once a month we break up the ice and remove it. No more water on the floor. Now the freezer door will not shut. When you close it and let go of the handle the door sags down and does not close. I have a tech scheduled but am fed up with the Viking brand. Never again.

I like to cook and I liked the look and feel of an industrial kitchen. Ive seen Viking ranges in other apartments. I read that they are quality stoves and ranges so I purchased one. Ive only had mine for a month and I like certain things about it. The stovetop is great. The heat and the flames are instantaneous and the igniters are quick. The temperature levels are really high. In that regard, its been good to cook on. But the oven is a big down point since its not working. Its a big part of the unit. Theres somethings wrong with the igniter. Its clicking a lot and its not getting to temperature. I spoke with somebody yesterday and the interaction was fine. I felt like I achieved what I was trying to do. But I havent heard back from anybody about making the appointment so somebody can come and look at the oven. They hire out locally. The range is under warranty but I didnt expect that a month in, I would have any work on it. I feel like I got a machine that isnt functioning. You could buy a way less expensive stove and probably have a more reliable oven. Overall, I have a beautiful looking range that performs well on the top but in regard to the oven not working, its not good for cooking.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.

I like my Viking refrigerator. Its a good-quality refrigerator. When it got delivered, there was a piece of plastic wrapped around the motor inside of it. There was no problem getting someone out here to work on it. They came out really quick. Also, whenever I had an issue with it, I went online and I was helped out and pointed in the right direction very quickly.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

Im not satisfied with Viking and I dont recommend them. I bought a whole bunch of their appliances but most of them had an issue. The refrigerator has missing parts and the icemaker doesn’t work. I called customer service, then someone came to my house and ordered the parts. But after that, nobody contacted me. The telephone call is friendly, and so were the people that came to my house. Theyre just too slow.

The people at the Viking dealer were friendly and there were issues that they took care of. Altogether, they were good and shipping was great. They sent the refrigerator out quickly. I’m having a little problem with it at the moment though. The temperature is not setting the right way for some reason. It’s not matching what it says on the display. While I like the simplicity of it since I have too many gadgets, I would like to see a feature to dim the lights because they are too bright on the refrigerator. But I like the new shelving system which we did in heavy glass and also the drawers that are metal. Those are good features. I like them much better because they broke on my old refrigerators. I’ve been in the restaurant business and I’ve had Viking in my home all along. The experience with Viking is good. It’s better than I expected.

Our kitchen looked beautiful. Viking appliances look great but dont last. Bought a wall oven in 2006 and had it fixed twice and then had to replace it with a Maytag in 2012 because the self-cleaning option burned up so much of the electronics that it was cheaper to buy a new oven. Our microwave, also bought in 2006, has been repaired twice and now we are going to replace it because it needs to be repaired again. Our beverage refrigerator either freezes anything close to the sides or can only keep things above 40 degrees, nothing in between. The thermostat was replaced but it made no difference. We are now using it as a cabinet for extra housewares. Our dishwasher works GREAT since we only use it about five times/year. The oven door on our large 6 burner stove has never been level but it works well enough for my use. My calls to Viking have produced nothing but oh sorry, you are just out of warranty but here is your closest authorized repair shop. I will NEVER buy another Viking product and will not recommend them to anyone.

My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we dont feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because its exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

Our Viking range has been really good. We did have one small problem with it very shortly after owning it. Two of the burners wouldnt light. But they quickly got us in touch with somebody to come out and replace the igniters. The person who they had come out and service it was awesome and had it fixed really quickly, but he said, “I just dont like how one of these is lighting. Its still lighting fine, but I just dont want to leave here and say it’s fixed. And then in three months, you have another problem.” So, he came out a second time, even though it was working when he left, and replaced that igniter entirely. It was great customer service from them. The only challenge with Viking is totally esthetic. The only frustrating part is that the surface below the grates are very shiny black, and theyre the ultimate dust collector if youre not keeping on top of it.

My $8000.00 Viking refrigerator broke 7 days after installation. It started smoking and there was an electrical problem. When I contacted Viking, I was told our ONLY DUTY is to repair motto replace. Of course after it was repaired, there was a recall. I have had a problem with the ice maker and water dispenser. I woke up to find water all over the kitchen. There is a constant problem. I do not recommend this product.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

The Viking range was not what I was expecting. It had two problems with it in less than 30 days. In fact, when it was installed, it was not working properly. So, it was shipped out of the factory broken. There were three service visits already, and it’s still not fixed. They keep ordering the wrong part and their people don’t seem to know what they’re doing. They also gave me very limited time that they were willing to come. They told me they could only come on Tuesdays. So, I would have to pick a Tuesday to be there. I would not recommend this product to anyone.

I like that Viking has a gas range and its large enough for the six burners that I have. I knew about them through word of mouth and after looking online at different options, I chose to buy from them due to brand recognition and the more commercial look of their ranges. When I called Viking, their reps were very helpful, easy to deal with, and immediately helped me register my range so I could get the process started in the repair that I needed. I’ve had a couple of issues but they’ve been addressed through the warranty. They referred me to a local appliance repair company and theyve been responsive. It took a few weeks to fix the issues and there was a back-and-forth on getting the right parts in, but there had been no extraordinary delays. Currently, there’s still one remaining item for repair and they’re ordering a separate part for that.

One of the selling points of the home we just bought was that it had Viking appliances, and weve had nothing but trouble from them. Ive been calling since the beginning of December. I was told that the earliest appointment anyone could come to see our freezer was January 18th, but no one has called to confirm that with me. Someone is supposed to be coming. We keep kosher as part of our dietary restrictions and our meat is rather expensive. Weve had to throw out hundreds of dollars of meat because every night, my freezer stops being cold and goes up to 7,8,9, 10 degrees above freezing so it all thaws. Every morning, I have to put on max freeze. I would much prefer to have my GE stuff at my old house any day of the week. Also, their customer service has been terrible and its a bad product overall.

I thought Viking is a good brand but the refrigerator saw two changes already and Im not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldnt spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

The oven doesnt work. It goes on but it doesnt stay at the temperature I click. About five parts have been replaced and it still doesnt work. I have to keep waiting weeks and months to get it serviced again. I have talked to numerous people and I still dont have an oven that works. This has been since day one. Im not happy with the service.

We wanted to have a name brand appliance for our home and the cost point for Viking Range was slightly better. It has a noisy fan that runs after you run the stove and you turn it off and you’re having dinner and this thing just keeps running and running. There’s no adjustment to it and there’s no way to bypass it. It’s a deficient feature and that is a cause of some significant dissatisfaction. Other than that, I like it. It has good quality and Im pretty happy with it. We’re 9,000 feet and the gas nozzles were the wrong size for this altitude. The local guy from East River Appliance Repair was completely clueless and had really no value. I was ready to return the thing and I was really unhappy with it. But Viking was willing to bring a guy four hours from Denver up to Crested Butte, Colorado and fix a problem that the local guy was clueless about. The guy up from Denver was a real pro. He knew what he was doing and fixed everything. He said that the door was not primarily damaged and it could be adjusted. He saved the day for Viking. I thought the range was a defective unit and this guy was able to correct everything and showed that it wasnt defective. I’m pretty happy with the customer service I got.

Viking seems to have a pretty good reputation. Also, I had a Viking stand-alone refrigerator before that I bought on sale and it was good for years. So, when I saw that they had a floor model sale, I took it as a good opportunity to upgrade. I got another stand-alone refrigerator and its interior design is nice and quite functional. It also seems solid and reliable, like the Viking refrigerator that I had before. Viking Support has been very good, too. When the dealer sent a crew who was not a certified installer and did an extremely poor job, I ended up calling Viking Support and that was when I finally got help. So far, I like the refrigeration part of my current Viking refrigerator, but Im not too pleased that its freezer. It is so noisy and on all the time, which is quite bothersome when it is in the middle of a kitchen or family room area. It did not occur to me when I had the smaller refrigerator that the freezer kicked on all the time. With this one, the compressor kicks on for a few times a day and when I open it, which I find unnecessary. Even in a cool day in Northern California, it would kick on and last for a long time. And I hardly use the freezer. I have called their technical support and the guy said that the freezer does that because it needs defrosting. But why would it need to do that all these times? I was also told that it’s normal, which I find counter intuitive when I hear the freezer cranking more often than I open it. So if thats really not a defect, then it is a very poor design.

I was a little disappointed in the delivery from the vendor that I got the range from. He kinda just threw it on the front door and left. It wasn’t installed, so I had my contractors install it. But there was some damage. I don’t know if the guy damaged it on the front kick plate right under the oven. Once I called, they sent someone quickly and replaced it. Overall, it’s a great product. I’m in the hotel business and I’m familiar with stoves and BTUs and capabilities.

I was looking for higher end appliances, so we decided to go with Viking and have had nothing but problems. The refrigerators doors had a crack in it. The doors were not aligned. The freezer is always kind of opening and not sealing properly. Its a bit noisy. Then there was indenting, and this is the second time it happened in the fridge. I dont know why. I realized I have an extended 10-year warranty with PC Richard so I had the guy come out again, and he said he had to order a bunch of parts, and he placed the order. I hope that is being handled.As far as my range, its horrible. Im always having trouble. It is a very high-end stove that the burners half the time arent working. Its not holding the proper temperature inside. I feel like its a limit. I would put it on 400 but it only went to 300. Viking replaced the burners a couple of times. They come and fix it, but it reoccurs. Theres something wrong with the actual range itself. And then, when I called Viking because of everything that happened to have it serviced again because they canceled my last service due to the COVID, they told me Im out of warranty now. But its the same problem Ive been having since I got the range. Ive called in again but nobody has gotten back to me. They were supposed to push it up to management. I made a complaint with the Better Business Bureau regarding whats going on.

Bought used in 1998. Still working great. Converted from natural gas to propane. Newer models have more precise temperature control, but I am happy with this old workhorse. It has a huge oven, stovetop has 4 burners plus a large griddle. Stove is 36 wide.

I went with a five-piece Viking appliance package for its price and the brand reputation. I was able to get the five pieces that worked best for me at that time. However, I found that Viking appliances as a whole are very simplistic. Its great in a refrigerator, but not so much in some of the other appliances. I had Jenn-Air previously and their appliances just had more features. But for refrigeration, it just needs to keep cool things cool and frozen things frozen. The refrigerator is the Viking appliance that we have that I like the best. It’s nice-looking and seems to be doing what it’s supposed to do. It also has a good amount of space. The lighting is nice. The shelf assembly and the drawers are all great. The refrigerator is working out really well.

I just got my oven from Viking a couple of weeks ago and the rebates were bigger than Wolf. But, I realize it doesnt have a clock which isnt a big deal. Ive cooked two meals on it so far and its a great oven.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

We purchased a house with Viking appliances. All the items are still under the original manufacture warranty, so while we dont know when they were installed, they were purchased less than 5 years ago. When we moved in, the refrigerator was broken. It wouldnt cool down. It took 3 weeks for Viking to ship the required parts and now, exactly 1 month after being repaired, the unit is not cooling down again. The symptoms are exactly the same... Customer support is basically useless, we spent hours holding the line by now.

Not going to go long. I will say that the dishwasher has never worked right. Leaks, fails to start, doesnt clean well and finally went up in smoke. This appliance is made by Bosch for Viking so dont go running to them thinking youre going to get an upgrade. Just terrible. The fridge? It leaks, its complicated and makes strange noises. Oh and the shelves just randomly break and are very expensive to fix. Customer service? They have none. The times I have actually gotten through to a person have been accidentally erased from their logs. I am so sorry I bought this stuff. What an incredible waste of money.

I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn’t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn’t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn’t like the fact that it’s like if I put something on the shelf and if it’s small enough, it’s gonna end up falling down at the back of the refrigerator and I really didn’t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.

I wanted something clean and I like the look of the Viking refrigerator unlike those with a door with the ice maker in it or anything through the door because I know that separates. So, I bought a Viking. It is a brand-new refrigerator but I have not used it. It’s broken right now. In fact, it has not been right since the get-go so I’m waiting on repair and warranty. My experience with the dealer was good. It has just been a slow process.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (Thats how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldnt service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.

Ive built a few houses myself and somewhat custom kitchens in them, and Ive known about Viking Ranges for years. I always liked the Viking product and the experience purchasing online was very good. Before I shopped, I went on the website and navigated through it, looking at what features they had and what I was interested in with respect to packages that were available. I bought the package which includes the refrigerator, a range, a dishwasher and an icemaker. After that, I was directed towards where I purchased. The supplier did a very good job of walking me through my options and my rebate options, which was something I hadn’t thought of, and it saved me some good money. Im putting a new kitchen in and the range is not up and running yet, but I have plugged it in. I love the LED lights that are displayed on the front, so that was really cool. I have a Wolfe upstairs in my kitchen and it doesn’t have the features this one has.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

A friend of mine in North Carolina had a small Viking in her kitchen and I liked the way that Viking Ranges look and I wanted something that was a step above whats in a regular big-box store. However, it rattles so I had Midwest Appliance Repair come out for it. It was still under warranty so they had the fan fixed but I never called them back for them to fix it again, so now its out of warranty and having to put a new fan in there would cost around $300. Also, it wasnt cooking evenly on the front right burner. So when Midwest was out here, they told me that there were two missing silicon bumpers that were supposed to be on the grates to hold it way up from the flames to the proper height. I asked them to order me a whole set for all three grates so I can replace them if I lose one, but the guy called me back and told me that it was $28 a piece so I will just go down and find something else at Lowes that will do the trick.The parts are pricey especially given how much the cost of the range was. Other than that, my friends call it diamond mill because its fancy and Im happy with it. I love the quality in terms of the weight of the piece and the way it cooks that food. I also love that roll-out rack on ball bearings and the freezer doesnt dry things out and theres never a freezer burn. Overall, its the kind of stove that if I ever move, it will go with me.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesnt work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, cant take it any longer. Someone should start a class action suit against Viking.

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

The door hinges don’t work on a 5000 stove. Are you kidding me?! It needs oven hinges; it falls and hits the floor. The glass seal is falling out. Overall, it’s a real piece of **!

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

We liked the looks and functionality of Viking but the quality is not so good. A couple clickers went out almost immediately, the ones that’s lighting the fire itself. Since my remodeling still going on and we have to call warranty and for the range of this price, this should be better. Some materials that are used for burners make it really impossible to clean including the griddle. But my favorite feature is how much room it has on the top.I bought the blower, the range, the microwave, the dishwasher and the refrigerator from Best Buy so, it’s pretty close to a $30,000 on the Viking products. But I could not get my products delivered. I paid for Everything was paid for and they got me a few items delivered. But the freezer was scratched and theres no one to talk to. That guy who was taking care of me at Best Buy left.Stove was nowhere to be found. I called the store and left messages, nobody answered.The people on the phone promised me to call me back all the time. Finally, I went into the store. They told me to stop by the following week and I did that again because I can’t get anybody on the phone every time I call. I tried to get on some guy, they looked for it, then three days after that, they finally delivered the range. It showed it was backordered, tracked it down that they arrived in Denver three weeks ago and it was sitting in a warehouse somewhere. It was a horrible experience.Think thrice because there’s Sub-Zero brand that is totally competitive and just go with them, that’s all [unclear 0:06:54] makes no sense to spend 50 grand with this kind of service or this kind of follow-up.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

Overall, Im happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

For the love of God, do not spend your hard earned money on Viking appliances. I purchased an entire kitchen appliance set from an authorized dealer in 2009, spending about $20k. Within the first year of purchase, my top-of-the-line built-in fridge stopped working and it took them more than a week to repair and thank God it was under warranty. A couple of weeks ago, my dishwasher, which I have used maybe 20 times, stopped functioning. I called Viking and discovered that it only came with a 1-year warranty and that I was responsible for the labor portion. **, I spent almost 2 grand and you need to tell me that it only comes with a 2-year warranty. The following represents my email conversations with the Viking rep who basically doesnt give a ** about a customer who just 3 years ago gave them so much business:My first email to them: “Purchase Date: 08/05/09; Type of Appliance: Dishwasher; Model Number: VDB325SS. Dear Sir/Madam: Less than 3 years ago, I purchased an entire kitchen appliance set consisting of fridge, stove, hood, and dishwasher totaling close to $20k. However, I am writing to you today to express my dissatisfaction with the purchase of the dishwasher referenced above. While we have only used it about 20 times, I discovered that your company only warrants the parts for 3 years and not the labor portion. Consequently, I had to pay $305 in labor to repair the unit. To be specific, through Viking, I contacted Airflo in Van Nuys, CA, and their technician came out and upon inspection, he stated that, due to lack of frequent use, the circulation pump had gone bad. He said this was common for this type of model and to use the dishwasher at least once per week.”“The technician further stated that had I purchased the appliance just months later (early 2010), Viking would have covered both parts and labor for 3 years. Upon hearing that, I became extremely upset at the fact that here, I spent almost $2000 for a professional brand dishwasher that came only with a 1-year labor coverage which seems kind of unreasonable as this warranty is comparable to basic units costing $200. I honestly do not think I should be obligated to pay the $305 especially when months later, you decided to extend your coverage. In all fairness, taking into consideration the extraordinary circumstances, Viking should reimburse the labor charge which I paid. Thank you for your time and I hope to hear from you soon.”Their response: Im sorry for the issues you have encountered with your dishwasher. As far as the warranty, the changes to the Viking warranty were implemented on 05/01/11 not in 2010. Im sorry for the misinformation you have received. Your unit would have a full 1-year warranty from your purchase date. At the end of your warranty period, you would be responsible for the charges. Thank you.”My response: I believe my concern was not the exact date when Viking implemented the change in their warranty policy but rather your company selling a defective product, specifically, the circulation pump in my unit. It seems this is a bit too common issue based on my readings online and according to your Viking authorized repair technician statements. In fact it is so common, that the technician always carries around a couple of circulation pumps in the van when he goes out for service as more than likely, this model dishwashers stop working because of the circulation pump. In any instance, this is not a monetary issue for me, but rather a principle one. Also I dont appreciate the corporate response I received from you since as a customer, I think I deserve more. Thank you.As of yet, it has been more than one month and no response. Anyone considering purchasing Viking Appliances better think twice. This company, through its retailers, promise you the world but when you have any issues, they are nowhere to support or address your concerns. I am going to make sure that all my friends, family, co-workers, etc. know about their dirty tactics.

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.

Would NOT recommend to anyone a Viking dishwasher... Purchased Viking products for newly constructed home 2 years ago. Because it had the Viking name I thought it was a trusted brand. Lesson learned big time to do the homework prior to a purchase. My Viking dishwasher mirrors the innumerable complaints in this thread... Its loud, cycle lasts 3-4 hours (absurd), never dries OR cleans completely... and also has a funny smell. I must also mention the design internally... machines priced at 1K less are more functional and hold more.ONE MONTH AGO as I started washer it made a grinding noise. I located authorized dealer that handles Viking appliances still under warranty (mind you Houston 4th largest city in US and they have one (1) authorized dealer for entire city). It took one (1) week to get an initial appointment - tech arrived week two (2) diagnosed problem, drain pump broken and placed order for new part. Week three (3) I was phoned by authorized dealer and told part SHOULD arrive week five (5) and only given a TENTATIVE timeline as to when to expect tech to return. Needless to say I am not a happy camper, and it should not take over 5 weeks to service a dishwasher. More expensive is NOT always better and VIKING is a perfect example. My advice: DON’T BUY VIKING - do your research!!!

I have bought Viking appliances for my past two kitchen renovations and I have to say I am disappointed in the quality of my latest Viking range; especially when I compare it to same Viking range we had before. The latest range makes a loud bang sound whenever we turn the oven on and it is heating up. It sounds almost like a small explosion and when it first happened, my wife and I thought something seriously happened with the oven and that it was faulty. We had a Viking technician come out to look at it and he informed us that it is becoming increasingly common with Viking ranges and that there is nothing much we can do about it.I have to say that paying a huge premium on an appliance and being told that there is little we can do about it is not a very satisfying answer. It is also embarrassing whenever we have company over and they hear the bang go off with our oven and are surprised to learn that is something we put up with every day especially after spending so much money on a high-end item. I am not exactly sure what can ever be done about this but I must say that if or when we renovate our next kitchen, I cannot say that Viking will be high on my list as appliances to purchase.

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

My experience with the refrigerator purchased from Viking has been a huge disappointment. Since my purchase I have had over 15 service calls on my frig. Although Ive contacted Viking to express my frustration, the best I get from their service department---- is well nothing! Since my warranty has expired they no longer care that the product is defective. I wanted to send the service records to show that we have had problems day one but they refused. You would think that an 8,000 dollar refrigerator would have been built better---not the case. I will never buy another Viking product!

There have still been some installation problems, but we’re working on it. The range does not sit all the way in because the gas hookup isn’t compatible with a spec home. So theres a three-inch gap between the range and the wall. We were told by Nebraska Furniture Mart, which is where we bought the range, that we needed to get an L joint to connect it and push it further back. But they havent been able to do that. Theyve given us absolutely no guidance in what to do about it now. Changing it from a connector that comes up through the floor is simply not an option. According to our builder, its not usual to put the gas line through the floor. It’s usual to put it through the wall because ranges normally have a dead space at the bottom. Apparently, Viking does not. It’s not my first Viking, so I dont know why it never happened before. Nebraska Furniture Mart has been zero help. So we’re working with our builder to see what we can do. The range is not flushed against the wall. So when the automatic fan comes on, it vibrates like crazy. We’ve built several houses and we’ve had Viking range before. We like it and it’s a good range. We’ve never had any problems with the actual functioning of the range.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

We had Viking in the past. It was something we became accustomed to and it really never gave us a bunch of problems. We decided to stay with something that we like and we got a Viking range. The Viking dealer was great. He was helpful, showed us the different products and features, and led us in the right direction. Our range is really nice, and I really like its portable griddle top.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

Im an interior designer, so Ive used Viking ranges a few times in houses that Ive designed the kitchens and built. I bought my range at Ferguson and got a good deal on it. I love my range. It is of good quality, has high heat output and all the grates are very heavy. Its a little difficult to clean though. Also, it is more of a commercial level, and its a little difficult to learn how to cook on it.The ovens are very hard to get a hang of because theres a drop-down broiler heating element in the top of both of the oven units. If you dont position your racks right, you will burn everything. If you get them too low, then you burn it from the bottom, because youre too close to the bottom element. I used the manual to figure out the configuration of the oven racks. Once they stopped burning things and figured out the positioning of the racks to cook what I do on a daily basis, it was a little better. Right now, I have some little issues with it and I have a service coming out tomorrow. Its not preheating right, and the fans for the convection of the large oven sounds like a motorcycle when it comes on.

We switched it to Viking and Ive been really happy with it so far. But the back of the range has a cut-in, assuming that your gas feed comes on the left side. Our feed comes in on the right side so we had to slide the range out until we were able to move our gas feed to the left side. If it had probably cut out going across it and the air would cut out, that would have been much better than having a big cut-out only on one side.

Everyone knows about Viking. I had a Wolf stove before for many years and I loved it. When I went to look at the stoves, I thought the Viking was just as good, it’s just without the red knobs. Ive had the Viking range for a few months now and so far, I think its excellent. I like that it has very precise and really good temperature control. However, when I was dealing with their customer service, I had a little bit of difficulty. I was on hold for a very long time before I finally got through to someone. He promised me that if I came back with the right serial number, he would replace the parts free. I hang up and got the serial number. Then, I was on hold a very, very long time again. I got a different person who told me that what the first rep said isnt true and I wont get the replacement part for free. But in the end, they worked it out.

We purchased out Viking refrigerator at Atlantic Appliances and should have listened to the salesperson who told us it was really an AMANA refrigerator with a VIKING label on the door. He was insulting AMANA because this brand was worse! Not less than 2 months later, the top of the cold cut drawer snapped off. The produce drawers cracked shortly afterward. Obviously the interior was sub-optimal and did not live up to the Viking brand. Overtime, I realized that the storage is not practical either. I cannot fit all of my produce in those two tiny drawers, and the bottom freezer cannot hold a large turkey. Also, the freezer drawer does not come out enough so that you have to bend down and INTO the freezer. Finally the entire refrigerator crashed this weekend and we need to buy another, after owning it for 6 years. Went to SEARS and fell in love with a Kenmore french door... price 2000.00. Price of Viking 3560.00. Do the math! I will never purchase high end appliances again.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

My experience has been horrible. I planned and did everything right. I wanted to make sure I researched. I wanted to support the country too. What I was thinking was either Miele or Viking. Miele was made by Germany while Viking was made in the US. Ive built my house and everything we use is made in the USA. Pacific Sales told me to go with a Viking. I asked how was their service and they said everything is perfect. When we called them, they said it would take longer. It was about closer to Thanksgiving time. They said it takes about eight weeks to build it. Somehow, somewhere, somebody called me one day and said they had one Viking unit sitting in the warehouse. I asked if it was a return unit and the guy said no. They brought it to the house and installed it. After a couple of months, we smelled gas. I called the gas company and they detected the whole house and found out it was the unit which was leaking the gas so they shut it off. When you turn the oven on, youll hear a tick, tick, tick but it will not ignite. Then it will fill up the whole house with gas smell. When I called the service company, I told them, “The gas company canceled my gas. Can you send somebody so they can fix it? The lady said, Oh, we have until next week. When we told the gas company we smelled gas, they showed up within an hour because it was urgent. The guy opened the whole unit and found out that the end of the gas igniter and all the electrical were exposed. It was sparking at the back of it instead of the front. He said it could cause an explosion so he unhooked it and said I could not use it until they replaced it. They came over and changed it but again, it started the other side. At that moment, I called Pacific Sales. I told them I bought this thing for safety. I have young children. It made me uncomfortable to use this unit. I didnt want it anymore. If they could replace it, that would be great. I didnt wanna keep calling somebody.What I found out was that the best interest of the companies that they use for repairs is to come back because every time they come back, theyre charging Viking service fee. Theyre the one who can make the decision whether things could be repaired or whether things could be exchanged and they always say it will not be exchanged it but it will be repaired.They came back again and this time, the grill was not fitting. The guy bent the pipe. I said, Isnt this pipe engineered and shouldnt have bent like the way youve done? He said it was okay. Theyre supposed to quality check before they ship it. It should have been tested if it closed perfectly. So I called called Pacific Sale back. They kept giving me the runaround. The other day, I called them and said, Every time you do it, the same thing keeps going. Im tired of somebody coming to my house and doing this thing.” They said they were not gonna change. They were gonna send another third party company to look at it if I wanted that but they were not gonna replace it. The griller doesnt work. You turn it on and wait. One day it works, one day it doesnt. They said somebody will contact me within 24 to 48 hours but they never contacted me. The other day, I told the lady, You know me. I talked to you many times, right? She said, Yeah, yeah, Mr. **. I talked to you. Now, I actually have a report for you. My boss told me no, were not gonna do it. I asked if he could call call me but she told me he doesnt call. Im discussing with my attorney what are my options are. Its not right. My familys safety is important. I regret it ever buying this unit. I wish I never dealt with them. I spent closer to $60,000 for that purchase. Viking hood and Viking range are the two things I bought. The rest of it was Sub-Zero and Miele and I have no issue with those equipment.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

Viking makes a professional line of stoves that are great for a home kitchen. You can cook using large pots, grill, have a convection oven, etc. I love the variation of btus for the burners. They have a large selection of stove and drop-in stovetops to choose from and they are built in the United States.

There was a problem when we got the current model and some guy had to come out. It takes an awfully long time to warm up and I’m miffed that because it’s gas, the temperature fluctuates a little bit. Other than that, I love it. It’s really pretty and it makes me happy. I have the split oven and I like that part of it a lot. We have a large family, so it comes in handy.

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks downtime. Nothing was ever covered by warranty and theres zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

I purchased a 48-inch built-in Viking refrigerator and I thought it was going to be nice to match the manufacturer of the refrigerator, range, and dishwasher. But ever since the Best Buy people brought the appliances, I’ve been having issues with them. Their delivery, installation, and the product itself. I don’t think that whoever delivered these products were qualified to do this job. Nothing was level and regardless if the unit itself is broken or not, they should at least try to level it. And the range was the floor model and the door was not rocking. So, the installer was telling us that it was broken. The door itself tends to get rust so I should’ve never bought the floor model.With the refrigerator, the first delivery people and the installer took about four hours to fit the door together to close it right. Two days after they left, the door was not closing. And when you open the door all the way, it made a loud metal hitting noise. I’m very dissatisfied. I went to Best Buy and they have decided to replace the refrigerator with a brand-new one and I made a return on the Viking Range floor model. I purchased the brand-new one by paying the differences and hopefully, with this replacement I don’t get any problem.

My husband enjoys cooking. We were looking at other ranges all around the same price and we found Viking. It was on sale at the store and we were saving a couple of thousand bucks. So far, it seems it has a good quality. I like the blue light that lights up the knobs. Without it, I wouldn’t be able to see what I’m doing. I also like the way the racks inside the oven slide nicely. The sales rep was friendly. But after the purchase was made my husband had a few questions, and they weren’t so quick to talk to him or call him back like they were before the purchase.Also, I find it odd that it doesn’t have a self-cleaning oven. When I turn the burners on they don’t always ignite and burn evenly the way I would expect them to. I do the baking and seeing that it’s Christmas, I’ve been making cookies that I can only bake in the middle rack. It’s funny because in all the advertisements they show a door opens full of all kinds of goodies on all three levels, and I can’t cook that way. I have the middle rack and that’s it. Anything on top or bottom burns. And they’re not removable racks, except for the middle one. The top and the bottom are on roller slide, that’s why they move so easily. I can’t just pull it out and move it up or down.

Weve heard about Viking Ranges for years and wed been wanting one all these years, so we finally got one because we got gas hooked up. I grew up with gas, and when we moved to Florida, Florida had mostly just electricity or electric ranges. My husbands from Mississippi, so we had to look at Mississippi in getting a Viking and we love it. Its the first time hes cooked on a gas stove, and its so much better. It cooks so much nicer and the food tastes better. Everybody from Viking was great. The gas that we put in had been delayed and they kept the stove there, and then they brought it as soon as we needed it.

Vikings price point was within our target range so we decided to go with them. The Viking dealer was good. The product looks cool and people think it looks cool too. The quality is fair but I’ve got some issues and I’m hopeful that those will be fixed.

Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I cant close the freezer drawer until I get the ice cubes out.Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, theres a defect in the left front corner of the stainless which was noted on the day of installation. Theres also a problem with the mechanism that I use to open the microwave. Its not level. Viking promptly got people out to look at the issues. Theyve ordered the parts but its been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and its still on back order. Nevertheless, Vikings products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Vikings appliances seem like good heavy quality products.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and its quality is great so far.

I have a Viking kitchen. I've had a Viking refrigerator in my house for about 20 years. It lasted 18 years before I needed some work. And then, that lasted for another couple of years. I was good with it. It went bad, so I needed a new one. However, I'm rather disappointed that the warranty service happened. The issue was the fridge wouldn't hold temperature. It took about a month and a half. But the tech did a really good job. It has only been a month or two since the repair, but so far, so good. He added refrigerant. He couldn't find the leak. So if the leak is somewhere hidden, it would recur. I like the fridge when it works.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

The unit that I have has the 18,000 BTU gas flame cooktop and the infrared broiler is super strong. But recently, the front right burner will take a few seconds to fire up. Also, weve been waiting for a couple of weeks now to get the mounting bolts for the microwave. We had our kitchen remodeled and the contractor demolition team cut through some bolts.