For the love of God, do not spend your hard earned money on Viking appliances. I purchased an entire kitchen appliance set from an authorized dealer in 2009, spending about $20k. Within the first year of purchase, my top-of-the-line built-in fridge stopped working and it took them more than a week to repair and thank God it was under warranty. A couple of weeks ago, my dishwasher, which I have used maybe 20 times, stopped functioning. I called Viking and discovered that it only came with a 1-year warranty and that I was responsible for the labor portion. **, I spent almost 2 grand and you need to tell me that it only comes with a 2-year warranty. The following represents my email conversations with the Viking rep who basically doesnt give a ** about a customer who just 3 years ago gave them so much business:My first email to them: “Purchase Date: 08/05/09; Type of Appliance: Dishwasher; Model Number: VDB325SS. Dear Sir/Madam: Less than 3 years ago, I purchased an entire kitchen appliance set consisting of fridge, stove, hood, and dishwasher totaling close to $20k. However, I am writing to you today to express my dissatisfaction with the purchase of the dishwasher referenced above. While we have only used it about 20 times, I discovered that your company only warrants the parts for 3 years and not the labor portion. Consequently, I had to pay $305 in labor to repair the unit. To be specific, through Viking, I contacted Airflo in Van Nuys, CA, and their technician came out and upon inspection, he stated that, due to lack of frequent use, the circulation pump had gone bad. He said this was common for this type of model and to use the dishwasher at least once per week.”“The technician further stated that had I purchased the appliance just months later (early 2010), Viking would have covered both parts and labor for 3 years. Upon hearing that, I became extremely upset at the fact that here, I spent almost $2000 for a professional brand dishwasher that came only with a 1-year labor coverage which seems kind of unreasonable as this warranty is comparable to basic units costing $200. I honestly do not think I should be obligated to pay the $305 especially when months later, you decided to extend your coverage. In all fairness, taking into consideration the extraordinary circumstances, Viking should reimburse the labor charge which I paid. Thank you for your time and I hope to hear from you soon.”Their response: Im sorry for the issues you have encountered with your dishwasher. As far as the warranty, the changes to the Viking warranty were implemented on 05/01/11 not in 2010. Im sorry for the misinformation you have received. Your unit would have a full 1-year warranty from your purchase date. At the end of your warranty period, you would be responsible for the charges. Thank you.”My response: I believe my concern was not the exact date when Viking implemented the change in their warranty policy but rather your company selling a defective product, specifically, the circulation pump in my unit. It seems this is a bit too common issue based on my readings online and according to your Viking authorized repair technician statements. In fact it is so common, that the technician always carries around a couple of circulation pumps in the van when he goes out for service as more than likely, this model dishwashers stop working because of the circulation pump. In any instance, this is not a monetary issue for me, but rather a principle one. Also I dont appreciate the corporate response I received from you since as a customer, I think I deserve more. Thank you.As of yet, it has been more than one month and no response. Anyone considering purchasing Viking Appliances better think twice. This company, through its retailers, promise you the world but when you have any issues, they are nowhere to support or address your concerns. I am going to make sure that all my friends, family, co-workers, etc. know about their dirty tactics.

We just bought the Viking 5 series. The grate started flaking when I first used it and left black flakes on the stove. And to make it worse the stove discolors with just the most basic use and it requires serious scrubbing to get the grime off the stainless steel part around the burner. This is absolutely not what I expected when I paid over $3500 for this cooktop range.

When we redid the kitchen, we did research online and decided to purchase from Viking. We bought a refrigerator as part of a package and all the Viking products just kinda fit our needs. Our experience with them has been very good.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

There was a technical issue with our Viking that led to it being replaced. It was an older model that had a very unfortunate habit of freezing over the freezer at the bottom. The customer service was quite good. My wife contacted a US service representative who referred us to a local repair person who came to our house and assessed the issue. Being that this was something that was recognized as Viking and something that warranted a replacement, he reached out to a Canadian representative who emailed us and spoke to my wife. We then signed a contract and an NDA and they replaced the refrigerator. So far, the freezing at the bottom hasnt happened with the new unit. It functions well.

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldnt cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isnt it. DO NOT BUY A VIKING APPLIANCE!!!!!

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. Were very happy with it. It hasnt broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

Purchased Viking model: DFBB 363L bottom freezer on 12/20/2006. First problem in 2006 freezer door falling down. Next problem leak. Installed new drain pan $255.00. Not cooling motherboard 2013 - $470.35; Stopped working 2013 - $105.00; Currently, will not defrost. We have been without freezer a total of eleven weeks since purchase. We were without refrigerator and freezer for over six weeks in 2013. This is an inferior product and should have been replaced.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

When I built my house in 2006, I put all Viking appliances in, without regard for price, because I thought I would have quality products for many years. The dishwasher was labeled as not worth fixing, after 4 years. The temperature control on the built-in oven is so sloppy and inaccurate that you are always guessing at what the actual temperature is. I was told even the new control knobs are that inaccurate. The ice dispenser on the built-in side-by-side fridge dispenses ice to the floor almost every time it is used. I have to post instructions for use on the fridge when we are entertaining. The plastic pull-out ice drawer broke after the 4th year. The automatic ice maker stopped working completely in the 11th year and it took over a year to diagnose, get parts and repair the problem. Parts took 9 months to get. One positive, the meat drawer keeps the meat unbelievably fresh for extended amounts of time. No children here so the wear and tear is very minimal. I will never purchase another Viking product.

My husband did his research online about the stoves and he surprised me with a Viking for my 50th birthday. He bought it at Ferguson and had a wonderful experience with the saleswoman. He was told it was an updated version of the stove and it fit perfectly into our space. Were in a walk-up and the installation team, the two gentlemen that came and delivered, did a hell of a job. Everything went so smoothly.The stove is wonderful and beautiful. Plus, I love that the knobs have not only low, medium, high, but low medium. Because when youre doing a recipe, it goes medium low. So I like that it has more temperature points than just low, medium, high. However, the booklet was talking about how to broil and to make sure to use the broiling pan, and I was disappointed that the stove didnt come with a broiling pan. I assumed thered be one. I would have kept the one from my GE stove, but I threw it out. Also, after using nonprofessional stoves my whole adult life, Im having a hard time getting used to a stove that doesnt have a timer. Im getting better with it but its a weird change. But overall, the service and the product are excellent.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!

The refrigerator (D3) has broken 3 times in the 2 years that Ive owned it. I waited over 1 month the first time it broke for a new compressor to be delivered to the repair service. I have never had such a poor quality product.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

Well, in the event that a Viking representative would ever read these reviews, I thought I would add our experience. We have a 48 side by side professional unit which, thank heavens, the previous owners paid for, not us. I would definitely give 1 star if we were the ones out $11,000... The day we moved in there was a puddle of water on the floor under the freezer side. Since that day - 6 months ago - we have had a technician out 4 times for the same problem. He has tried multiple solutions. One day the freezer just quit working. So much ice had built up inside that the fan broke. Now the second fan has broken. The contents of our freezer have just melted for the second time. We eventually said, Forget the ice maker! Who needs ice?! Just disconnect the water from the freezer! And today, again, the freezer is dead and water is puddling on the floor. Its a mystery to us, and obviously the technician. Since we cant afford to replace this beast - and dont really want a gigantic built-in space with a tiny-looking regular fridge in it - we are going to buy a freezer for our garage and just use the fridge side! Maybe I can use the freezer to store extra light bulbs and paper towels...I will never buy Viking!

I had heard about the Viking range at the culinary school, and I got one because I really liked its performance. Ive had my Viking range since November and its really good. I like the open burner and that it has the two ovens, and I love to work with the griddle. But it was actually pretty rough with the team at the Viking dealer where I purchased it. I bought it from the website and they dropped it off, but they didnt install it, and it was here lying in my kitchen without the feet for a few weeks. I was going back and forth with them on the phone, asking them to come and install it because its a heavy range and I couldnt install it myself or with my husband. I remember that I was preparing this huge dinner for Thanksgiving with my family and we just ended up going to my in-laws house. Finally, they installed my range in the first week of December, almost four weeks after it was delivered. Despite that bad experience with the delivery, however, I will surely recommend Viking. The experience I had with my Viking range was amazing. Everybody said theyre very impressed with my range, and I love it. I love to cook and bake in it.

Im very happy with the quality of my Viking range. I like the commercial style and the extra burners as far as the range is concerned. Everythings been good with their representatives. When I thought I had an issue, they were Johnny-on-the-spot trying to get it resolved.

I got a Viking range for matching my kitchen because I had already bought a Sub-Zero. The quality is excellent. It controls the heat quite well.

Vikings reputation stands out. Their price point was okay as well. We use the propane gas model. Their service has been good. We had a couple of bad items that came in with it, but they fixed it via third party. Ultimately they did everything they could. Viking sends out books that are probably inch-thick that tells us what to do. I think they’d be better off if they do a follow-up call with their clients to go over it and walk through since you spend $20,000 on a range.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

I bought brand new Viking Professional line 48 refrigerator and 48 Oven about 4 years ago. Since this was for a major renovation to our personal home, we decided on what was easily the most expensive appliances weve ever purchased. I liked that they are American Made, and figured that certainly Viking would stand behind their highest end products, and I wouldnt have to wait weeks for replacement parts from overseas (if I ever needed them). What a BAD DECISON! Since installing the Oven, weve had to pay for replacement of the main circuit board in the oven two times.Now for the Refrigerator: DDSB483DS6. This is the most expensive yet, WORST appliance I have ever purchased. (Im a builder, remodeler, and property manager- so believe me, Ive purchased many refrigerators in my career). The Ice Maker has been replaced twice. The chute where the ice drops from the ice maker to the door does not accept the shape of the ice, so it constantly gets stuck- and definitely DO NOT USE the crushed ice feature as it will freeze and clog this chute! The next hour or so the ice in the chute then melts and drips into the small holding tray which does not drain into the pan below the fridge, so it overflows and runs down the front of the fridge and onto the floor. Further, the pan below the fridge has continuously filled up to overflowing since day 1. To address this we had to create a calendar reminder to empty the pan every 3 days. If not, the water overflows onto the floor!Needless to say, my wood floor in front of the fridge is completely ruined. Over multiple service calls by the Viking Factory recommended repair company(s) to address this, weve purchased a recommended $500 heater element designed to evaporate the water from the pan, and multiple other expensive suggested repairs- all to no effect! It got to the point that I had a drain tube installed from the pan that leads the water outside the house!The latest unpleasant experience began in September 2015. The new Viking repair company (exclusive appliance Svce 770-888-9555- they are awesome!) representative came out, saw the issues and determined that there has been a defective gasket within the door. He explained that this is what has been causing the problems all along. We disconnected the water line to the fridge in order to stop the leaking (therefore, no filtered water or ice since September) while we waited for Viking to provide us with the replacement gasket. Furthermore, this representative made a few calls to Viking on our behalf to explain the cause and ultimate damage caused by this defective part. He took and submitted multiple pictures and written explanation of the damaged floor, and filed a claim on our behalf to have Viking pay to repair the damages.While we waited for the claim to process, the Gasket was finally delivered about 6 weeks later, only to discover that the replacement part was DEFECTIVE as well!! We were then told that the entire manufacturing run of these gaskets are defective, so the new expected delivery date for the new gasket will be 8 weeks later. Ironically, the same day we received this information, the Viking Claims Department contacted me to tell me that Viking had determined that the damage to my floor was not caused by the defective appliance!LONG STORY SHORT, Viking Appliances are the WORST I have ever owned, and even worse, Viking could not care less, and is apparently unwilling to stand behind their products at all. This is the first review I have ever written on a public forum, but if it helps even one person from suffering through this very expensive, horrible experience, then it was well worth my time.

The quality of the Viking refrigerator is a little poor. Ive got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit. Well, that was in 2011, it is now 2017 and guess what? I am in the same shape as I was before. However, no deal. I have fallen on pretty much deaf ears. You can even YouTube funny skits about it, but the techs will look at you like you are the only person in the world. I have a mental block on that beeping noise when the compressor goes out and I am about to lose all my food. Good news though, I just found out they are indeed suppose to defrost themselves. So, if you are a gambler, like taking chances... maybe just maybe you will be lucky enough not to deal with what I have. Cheers!Updated on [05/06/2018]: I wanted to follow up with all the promises that were made to me. Well, that just did not work out so now I have a trusty 159.00 freezer from Sams Wholesale Club and my ice cream is now frozen. I found out that well they had also replaced the parts they replaced while I was ill for a pretty penny and they are still claiming no fault. However, my Thermador products are working like a charm and I will be investing in their products. Please learn from my experience... when you buy expensive products make sure the quality and customer support is behind you. I have no problem paying... but don’t give me Magic Chief with a Viking name on it. Not to mention treat me like a human being. I work hard for my money. I’m sure even Viking would not tolerate what they do to their clients.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

Weve seen Viking Range in model kitchens and we decided to purchase from them because of the reputation of the range and its looks. We got the range, refrigerator, microwave, dishwasher, range hood. We ordered them online from Elite Appliance three years ago. We had them shipped to us, and then the contractor installed them.The range and the hood are great. Thats what theyre known for. Its sturdy, cooks really well and really fast. Also, the microwave has been fine, but the hinges on the inner compartments of the fridge broke, but it was just okay and Im still happy with it. However, the dishwasher is probably the only thing that I wouldnt buy again. It had a hose issue, so we had it looked at once. Other than that, we really love the range. It has been awesome and I would definitely buy one of those again.

We bought a Viking Refrigerator on 20th of September. And then, we heard some grinding noise from the compressor. We had a previous refrigerator that failed and it’s giving the same sound. Also, when we got the refrigerator, there was a ding on the top of the door and the people who sold it to us said they’re going to get a replacement door and a replacement shelf that was cracked inside the door. They haven’t done anything yet, and it’s a little bit frustrating spending $3,500 on a refrigerator and then you have to deal with the people who sold it to us, who said they will just bring another one. They didnt even adjust the doors, so the doors arent realigned. In October, I called the main Viking office because I wasn’t getting anywhere with the local dealer. However, it was super hectic during the holidays so I haven’t had time to call back Viking and find out what happened after they took all of our information. We’re supposedly going to send it to someone so they could call us because nothing came up in the system right away for our location. They had to search for someone to service it or come check the unit, and so I just wanted someone to come and replace it because even though we love the fridge, there are so many problems in just within two weeks of having it. Overall, I would definitely tell my friends not to buy from the people who we bought the fridge from. And while the lady that I spoke to from Vikings was helpful, there were no follow-ups once she referred it to whatever area she referred it to.

I saw that the refrigerator was much better because in the beginning, I was close to buying Sub-Zero. But because all of my appliances were Viking, I didnt want to make a mix. That’s why I bought my own refrigerator. But by the day I bought it, it started to have many problems. The engine turned off by itself. It worked once in a while.Viking fixed it three times. When they were fixing the last time, the tech broke the main doors arm so he couldn’t close the refrigerator. I got more upset about it. He then made the refrigerator open and said, “You have to turn it off, and you have to wait like three or four days for us to have the part for me to be able to fix it.” I said, “Are you gonna leave me without a refrigerator, without a freezer? I mean, it wasn’t my fault. I mean, you are fixing something new, and now, you are telling me I have to wait four days without a refrigerator because you broke the arm?” And the fourth time, they again wanted fix it. I bought something new. I dont want it to be fixed all the time. So, I brought it to the place that I bought it, they spoke to me and they changed the whole refrigerator.Hopefully, I will buy the same Viking set because all appliances on my kitchen are Viking. It came with the house. But the ones they have in the house are the worst ones that Viking has. The cooking appliance turns on by itself too. It has the same problem. Almost all the people who have the same system said all of it came like that. So, if I want something better, I have to change the model and get something more expensive or higher quality. Also, I want something bigger because the one that I have is really small.

I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that youre spending on it.

We wanted the kitchen to be more of a showplace than just an average functional kitchen. We ordered all of the appliances at the same time in January 2021, but they werent delivered until end of May. So, there was a long delay in the arrival of the appliances. We had them all there at the same time before they would start the remodel of the kitchen. Everything was on backorder at that time. There was a lack of inventory everywhere. We knew that going in, and most every appliance brand we looked at had some sort of delay on it. And we wanted all the appliances to match so we ordered accordingly and waited, which put us farther down the list on the contractors list, which was a long delay.The range works great. My wife loves it. The only real incident we had that we didnt know we would have was when we got everything installed, the icemaker didnt work. And that didnt get fixed until January of 2022. Once we got it in, we had to go through the customer service thing because it wasnt making ice. Viking sent somebody out. He checked it out and had to order a new icemaker. When it came in, they installed it and everything worked fine.

I love my Viking range and it is a very high-end quality product. However, not the customer service at Viking. When I had a problem with the warranty and me registering my product, the issue wasnt quickly resolved. I had made several phone calls before I was able to make a date for someone to come out and look at the issue that I was having. I was being pushed around a little bit because I never registered my product. So, they said that they were gonna register it. I called back a week later and they hadnt done it. Its something that I could have done on my end, but they said that they were going to do it. I had to say, Whats going on? And then they finally worked it out. So, once registering the Viking was taken care of, I was okay with it. But the customer service wasnt the greatest at the time of getting my problems resolved.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

Viking refrigerator was in the house when I moved in, and I really dont like it that much. It was broken within two years of purchase. It does not cool well. Ive had a lot of refrigerators and Ive never had one to be that broken that fast. Nevertheless, their licensed repair people were excellent.

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I liked the blue color offering of Viking Ranges and they werent as expensive as other ones. I knew exactly what I wanted, so purchasing it was easy once I found where to buy it. It was installed wrong though, so I had to have them come out. Once it was fixed, I love it. I like that it has two ovens but the racks slide almost too easily, and sometimes, they just kinda go in and out too fast. Sometimes, Im trying to grab it and forget that I need a hot pad but I have never burned myself.

I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30 discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

Viking is a pretty well-known brand name and Ive known of it for some time. The team at the Viking dealer was very good and helpful. The refrigerator that I purchased from them has been very good so far. I like the space and design of it -- it is probably the best.

We bought a brand-new house and the builder put all Viking appliances in it. We bought a brand-new refrigerator and two things went wrong with it. The fan in the freezer stopped working so everything was at 20 degrees instead of 0 degrees and things started getting soft. Also, one of the hinges of the door broke. We contacted the builder and he told us to call Viking, so we did. And then Viking gave us the local repair shop who came and fixed everything. Once everything was fixed, everything worked beautifully. We’re very happy with it.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

The Viking range is a good range. It has high heat. I selected it because I do a lot of stir-fry and I wanted something that has good heat control. However, it has some rattles that I dont like. I did have somebody come in and look at it. He corrected a few things and said, Because it is a custom kitchen, there are some places that the range touched, which he said normally wouldnt have been the case in a traditional installation. He seemed to have a reason for it. I was pleased when I called. I was smelling gas. They put me on to a service guy in New York. I was able to arrange a visit with him pretty quickly. He came over and corrected the problem very quickly. The pipe where the gas comes in was a little shifted. He was able to crack that. He said it wasnt a serious problem and its been working fine since. I havent smelled gas. He also explained to me what the situation was and the safety features with the Viking. If I was going to do it again, I wouldnt do it so quickly. I’d probably end up with a Viking because of the reputation and because of things Ive heard. But I was kind of rushed when I made the purchase so I might have looked around a little more. But in terms of cooking, Im very satisfied.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

We got the dishwasher, the microwave, the fridge, the stove, and the stove top from Viking. We got it all, so it all matches and we liked all the appliances. We checked all the warranties and we also took out an extended warranty on the refrigerator. Viking is making the refrigerators here in the United States, which may help prevent some of the breakdowns that we read online. The dealer was great and he knew the product very well. However, my wifes complaining because the refrigerator doesnt look like it makes enough ice. We had somebody come out there, but I would have to have someone else come out. When we had the Viking installed, the guys from Best Buy were supposed to install and make sure it was put in right. However, the cabinet wasnt quite done. When they came back out, they wouldnt mount the fridge in and they had no tools to do it either. They left the fridge there, and I had to mount it myself. But overall, our experience with Viking was fine. They called and they came out, and all the appliances work. I would recommend them.

I moved into a new house and Viking was part of the appliance package. There was a Viking range and hood but there was no refrigerator, so I got a Viking refrigerator for continuity of the kitchen. The quality of the refrigeration is great and I don’t have any complaints about it. Its lighting is really great. If I nudge the doors though, they dent easily but I’m happy with Viking’s quality.

Viking has quality products and everybody says that their customer service is good. I got myself a Viking range and we have a problem with the grates. It is peeling. I sent them pictures and it’s taking a really long time to resolve. Viking said they were gonna send me a full set of replacement grates and then they said, “Okay, they’re shipping out.” I didn’t hear anything afterwards so I emailed the person I had been in contact with again and months after we still never got it. They said, “Oh, you have to register your product.” So I registered my product and then I said, “Okay, all registered,” and then I got no follow-up again. I now have to call the parts department so it has now been a three-month runaround. I thought that it was all taken care of on the backend. Its just a little confusing what’s going on with it. But the Viking range is great. I just wanna get the grates thing resolved.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

Our Viking refrigerator is fine. I’ve only had it for two months, but I found that I’m having to figure out where to put stuff. It seems small inside. I dont know if I would repurchase another refrigerator like that because of the compartments. If you have very tall things like milk and wine, it really makes it hard. You can take out the other shelves, but then you have no place to put stuff. And this is my first thanksgiving, and I’m really dreading to figure out how I’m gonna put stuff in the refrigerator. I’ve emptied everything out of the little vegetable things to put my dishes in there. Also, I haven’t figured out how to clean the outside of it yet because it seems like I’m always messing with it. Overall, compared to other refrigerators, our Viking is kinda cumbersome to me, but I’ll figure it out.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.

I’ve known Viking’s name for a long time and I chose them partly because I love the double French door oven and I like to get all matching appliances. I have a Viking refrigerator, dishwasher, induction cooktop, and a double oven but I don’t have the microwave as it didn’t fit in my nook which was very disappointing. The refrigerator’s layout is good and the lighting is working well. The refrigerator is a match with the cooking and baking and I like it. The Viking products I have are very good. But I had a screw come out of my dishwasher and I can’t figure out where it should go. Also, on the refrigerator, the little canal where you adjust the temperature that kind of sits at the bottom of it is loose. But, when you look at the oven, the racks are substantial and anyone comparison shopping can tell a huge difference. Additionally, the induction cooktop has been amazing. Our Viking dealer is Ferguson and they have been great. We had a lot of trouble on the installation and they made it right and they put in a new manager, to fix the issues. They also did the pre-site inspection after and it wasn’t right and was worthless. The representatives didn’t measure accurately and completely. They did not mark any modifications needed for the Viking microwave. But when I delved into it, there was no way it was gonna fit because of the depth. Then, they marked the height of the double oven that’s needed but not the depth. The back of my cabinet also had to be torn out and that was a surprise. Ferguson is fixing that and it was a hassle. Buying the Viking products was awesome but getting them put in was stressful. I had the double oven sitting in my living room for a few weeks while we work out the issues. So far, my experiences with Viking have been good and I’m hoping their products last a long time. They look beautiful. Still, I’m waiting for my rebate check and once I get that I’ll be full thumbs up for Viking.

We have a full suite of Viking appliances. Its pricey but we chose them for their reputation and style. My wife likes the refrigerator more but I find it a little too shallow. Everythings up front. But aesthetically, its very pleasing and it goes with the other appliances as well as the rest of the redone kitchen, and it’s so far, so good. Initially, we had a problem with the refrigerator. It was probably within the first month. Id found a puddle of water below the freezer on the floor. I did not appreciate that at all. It had gone into a defrost mode unexpectedly, and we had to throw everything in the freezer away. The icemaker has that bar that will cut it off as it slows up. That doesnt work. The ice overflows and ends up on the bottom of the freezer. It’s never turned itself off, so you have to turn it off manually to stop the ice being generated. Otherwise, if you pull out the top shelf of the freezer, its higher than the rod because it pushes it out of it, pushes it to the back and out the back, off the end. Were not the only ones. We speak to other people who have it, and they say they have the same issue. From what I understand, there is no fix. It just doesnt do what you thought it would do. Thats something that from a design perspective should be looked at.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

I had a lot of problems initially with the installation and the installers claimed it was a Viking issue regarding some alignment of the doors. But Ive had no issues with the appliances themselves. The quality has been great but the one service that I had wasnt. Viking contracted it out and the person who came out acted like hes never seen this model of range before. I was disappointed with the service.

Weve had a horrible experience with Vikings customer service. I got a brand-new fridge from them and it came scratched up. I told Viking about it and I sent pictures. But its very hard to show pictures of scratches, and they said they couldnt see the scratches. They sent somebody to fix it and clean the scratches, but they never really came off. A brand-new refrigerator should be perfect, yet it was leaking as well. It was a nonstop leak and everything was wrong with it. It was a lemon. Also, the door broke and wouldnt close, and we needed a new spring in the door. The refrigerator was under warranty, and we had many customer calls and bad experience. Whenever I called in, I sat on hold for half an hour. The contractor came here and said they couldnt fix the refrigerator. So, after 20 visits, we got a new Viking refrigerator. I had a GE before this that was a cheap refrigerator, but then, this was the worst incident Ive ever had. I wish they would make their customer service better. We have all Viking products but wouldnt recommend Viking to anybody. The product does not live up to its name and standard.

Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it. They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

Appliances were ordered through Ferguson Appliances and I do not have a Viking order number. The number above references the job number for repairs. I was very pleased with the design of my refrigerator and oven. Both required repairs within a few weeks of installation. The oven was overheating and shutting off. The refrigerator cooling drawer wasnt working and the freezer was not maintaining an even temperature. The repair service was efficient but it took quite some time to receive parts. I was very surprised both products began malfunctioning so soon after installation (within 1-2 months).

Its unbelievable to me that a brand that cultivates a premium quality image, and commands (demands?) top prices from consumers, designs and builds such a shabby product. FIRST ISSUE: over the past couple of years, two plastic refrigerator door shelves developed cracks, and shattered like glass without warning, dropping the shelf contents all over my floor. These were not overloaded shelves. THIS IS AN ENGINEERING ISSUE: CHOOSE A PLASTIC THAT DOES NOT GET BRITTLE IN COLD TEMPERATURES.Incredibly, each time this has happened, Viking Parts Department charged me nearly $200 per replacement shelf (Really? For the price of this refrigerator you wont replace a defective part as a courtesy?); so far Ive spent $400 on replacement shelves and I have another shelf that now is developing new cracks so I guess Ill be paying another $200 for that replacement shelf soon. Or maybe I should just not use door shelves?? SECOND ISSUE: no matter how I set the refrigerator thermostat, the vent located above the top refrigerator shelf outputs freezing temperatures. So while my refrigerator thermostat is set currently to 43 degrees, anything located on the upper left refrigerator shelf (water pitcher, juice, milk, etc.) freezes solid. THIS IS AN ENGINEERING ISSUE.Ive experienced a lifetime of different refrigerator brands, from basic Frigidaire, GE to Subzero, all have worked as intended. Certainly never had to replace plastic shelves for my cheapo Frigidaire, and nothing freezes on the top shelf of that refrigerator. So I guess you got an additional $400 from me in replacement parts (soon to be another $200), but Ill never buy a Viking-branded appliance again (dont get me started on the Viking range issues Ive experienced).

I like the look of my Viking refrigerator and I’m very happy with its performance. It keeps the temperature well and if I keep the door open too long, an alarm sets off. Viking has a very good warranty program too. I had a couple issues with my Viking oven and they sent a repairman under warranty immediately and fixed whatever the issue was at no cost. I would tell my friends that it would be a wise decision to purchase a Viking.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

We had a built-in grill when we moved into the house about 40 years ago. We then replaced that and got a 24-inch Viking grill. When we decided to get a new stove, we wanted to match it up. Previously we had an electric stove. We checked other things like BlueStar, but we liked the looks and the style of Viking so we selected it. Its great and the heat of the range is so much even and it works so much better. The temperature control is really nice and I like the one pullout rack which is really convenient. The product is also easy to clean. I lift up the racks on top of this each day and I can dust underneath there. You can take the ceramic tops or the steel tops off the burners as well. It’s really nice and so much better than electric. It also looks like a million bucks and will never go out of style. It always looks like a professional item and is classy looking too. Its the best there is. The installers did an excellent job and we had all the trim pieces. We inquired about getting a broiler from them but Viking doesnt make them anymore. I’m going to have to have some Viking products when we move. I was in the Fire Department before I retired and all the fire stations had Viking grills and gas stoves. There were about 8-burner stoves and that’s where I first saw them. They always worked well. I am thankful for Vikings good products and am appreciative of them. I’d highly recommend Viking.

The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.I bought another brand. I am so disappointed because I live near their home office and like to buy local.

My husband and I love Viking and we love to cook. If we’re gonna invest in something really great for our house, we’re gonna buy good kitchen equipment. We originally bought a gas range in June of 2017 and I love that it has a self-cleaning oven. It had a five-eye burner but the fisheye and the back right burners would not work. Different people came out trying to get it to work but it never did. After 11 plus months, they picked the range up and replaced it with a commercial unit with the burners of the same heat and without the self-cleaning.The one we have now has four eyes and it doesn’t have that similar fish burner, which is okay. It would have been great for making gravy on the pan but I can certainly set a baking sheet every time and it’s not the end of the world. Also, the last one had a solid break at the top and it was so big. We live in a 100 plus year old house and we just have a normal kitchen sink. So trying to clean that thing was really really difficult. This current one that we have is broken into thirds. We can take the burner rings out and take the whole thing and get down so we can get underneath all that. And if anything spills into the stovetop or the range top, we can clean that too and which is really wonderful. When we first got it and we put it in, the passenger’s side backseat burner didn’t work. So we disassembled the parts trying figure out why that one particular eye wouldn’t light and noticed there was a little bit of misalignment between where the gas flows and the flame comes out. There was the tiny little floss around the burner where flame shoots out. I called the tech, Luke, back and he came over and he said he had put one of those in a couple of weeks to go in Germantown. He said it was the exact same problem. That’s something that they might wanna quality check if there’s some kind of problem in the manufacturing of it. But Luke adjusted it, so now it lights just fine.Then, one time, the oven wouldn’t fire. It went through four rounds of the click and then it started releasing gas which was a little scary. I turned it off, I opened the doors and waited for a minutes. I looked at the front of the oven a little more closely and it said that it had a self reigniter. So I waited about 10 minutes and tried to begin and it fired. I thought I need to figure out where the flame is coming from in this thing in case I ever do have to put a stick lighter in there and get it going. Also, I was supposed to be able to take the base of the oven out to clean, but I haven’t been able to figure out how to remove it.Other than those, the oven itself is a dream come true and so is the range. It cooks everything so well and so evenly, especially my husband remarks how much more pleasant it is to work with than the original one that we had. Even if the original one hadn’t had the flaws, I don’t think it was quite what this particular unit is. And granted, our original one is more of a household model and this is a commercial model but this one is incredible. I would recommend this.

My family and other family members have Viking products. I liked the design and concept of their refrigerator. The Viking dealer I have worked with was good. She was very cooperative and professional. We bought a fridge and our Viking Professional Microwave from there. The fridge is pretty good. I had some issues with the ice maker of my previous fridge but they gave me a new Viking which has a new up-to-date part. Its the same fridge and its working pretty good.

We purchased a complete Viking kitchen which included a range top, downdraft hood, a dishwasher, a Dutch oven, the refrigerator and the convection microwave. We’re satisfied with everything except for the refrigerator because every time you open the freezer, the ice overflows to the floor and I think it’s a design flaw. It doesn’t happen every single time, but the ice builds up and theres no back on the refrigerator, so it goes straight down and falls on the floor. So, somebody has to get to the floor and pick up the ice cubes. But I like the digital controls of the fridge and everything else is fine. Im very surprised about this one item and I know that LG makes their refrigerators so that may be the issue here, but I have heard only good things. I did a research because I know that previously, there were problems with the Viking refrigerators, and I was assured that that had been taken care of. It may be a minor adjustment but weve only had it set in place for three weeks, so weve been dealing with it. If it continues, then Im gonna rattle some cages.

I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didnt self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.

Viking had the best package for me when I looked at all the other options. The team at the dealership was great. I like my range but I already have had to have somebody come out to do a repair on it. Another tech would come out on Friday next week to do a repair on one of the ranges knobs. Needing those repairs have been unfortunate, but other than that, everything has been fine. They were covered under the warranty and it was very simple to get a hold of somebody to set everything up.

I bought a new house and the builder offered Viking. Compared to GE, I picked Viking. However, its not so great so far because not only were the refrigerator shelves broken, I also get a lot of inconsistent temperatures inside. And everything freezes at the the top and bottom shelves. Things are going really bad. So, theres no good circulation of cool air. I sent an email to them a couple of months ago to see if they can send me a replacement but I dont have anything yet. I had a dishwasher that also broke down within a year. I had a lot of difficulty getting through to Viking. I was trying to tell them what happened. It took them a long time to understand when I called them. I asked them if they can just replace the dishwasher because Ive been waiting long to get it fixed. They sent me to the customer service but they couldnt understand what I was asking them to do. They were reaching out to the appliance repair guy when I was asking them to replace it in the first place. I had a very frustrating time. Thankfully its repaired now but it took them two months to get it fixed. I always thought Viking was a very good brand. Im very disappointed. Im not really recommending Viking to any of my friends until I think otherwise.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

I enjoy the Viking brand, and I had already bought some of their appliances. My Viking refrigerator in the kitchen looked really good. And now that Ive gotten used to it, the quality is very good. I highly recommend Viking Refrigerators.

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

Before we purchased a range from Viking Ranges, my husband knew about the product and liked it. It was due to the companys name and because we liked the look of their product, that we went with them. We got the fridge, the oven, and the range. The range that we got is good. We havent had any issues yet with it. Weve just started using it about a month ago because we have just moved into the house which was previously under construction. For the last month, the range has been working fine.However, I surely wont ever buy a Viking product again because Ive tried to get through to Customer Service to tell them that I have a problem with my fridge, was on the phone for 40 minutes, and spoke to five different people, but I never got anywhere. So, Im not happy with Viking. Moreover, nobody in the area where we live in Toledo, Ohio, which is not a small city, will service and fix Viking products because of the experience that theyve had with the company. So, I have to go an hour away to get somebody to come in.

Viking makes very good appliances. Haven't had any major issues with it. But their warranty is excellent. For some reason the door mechanism wears out and has to be replaced every 4 to 5 yrs. Service tech will replace it in about 30 minutes, no charges.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.

We were doing a high-end kitchen renovation and there were only a few brands that were built in and have the look and were a 30-inch refrigerator column. We’ve dealt with a small appliance shop in the past that our contractor recommended. Its a family-owned business so we were quite comfortable there and got great information. They treated us well at that store and we had experience with them previously on another renovation. I wanted to buy the Viking refrigerator because it has the technology to help remove odors where the Thermador we were looking at did not. And it holds everything I needed to hold. But we’ve had a second service call for the refrigerator, so were a little uneasy right now.Theres been water leaking into the bottom of the refrigerator, so the tech came out about a month or two ago, and he found something that was wrong and fixed it. And then, they were out again today because it didnt stop leaking water. It was coming in from a different place now, so were waiting on Viking technical services to respond back to us and the appliance repair guys.Getting service is easy. We havent had to wait very long to get appointments when we’ve called. We had vacation in the middle, so we had to wait a little to get the second call put in. But theyve been good on customer service. When I called Viking customer service, it was really good. I emailed them because I was too busy to call and it took several days for them to get back. But then, they dispatched the repair people pretty quickly. The local repair service that is authorized is good so far. They even came into the newly renovated kitchen and looked around at all of the appliances and told us they could work on all of it. Theyve been pleasant and quick to show up, and easy to schedule.

A condominium I bought in California many years ago already had a Viking installed. It was brand new and it had one of the big double ovens with the six things on top and the grill. The gas burners are very efficient, very powerful and I love them. However, were now in our second home in Washington state, and we found out that most of the dealers here have quit carrying Viking. They said it was very difficult to get service up here, so Im a little concerned that I made the choice. I didnt realize they were closing it out when I got this last range. Ive had four ranges, and Ive been happy with them. I had trouble with a couple of things on the range I bought in California in my condominium, including the modernized clock it had on it, but I always got service out and they took care of it. So far Ive had a really good experience with Viking and they were good.

Given my understanding of the quality of Viking, the fact that they had a freestanding refrigerator that would fit in my space and the configuration that I really liked, I went with the brand. I really like the French door configuration without having to have an ice or water dispenser in the doors. So far, the qualitys great and I hope it continues to work as it is. I love the product.

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

Bought a brand new refrigerator and had delivered. Once plugged in the refrigerator would not cool. 3 weeks into the process and I still do not have a working refrigerator and customer support will not tell me anything, will not give me an ETA on parts or replacement. Worst customer service I have ever dealt with.

An open letter to Viking Range regarding the Viking built in refrigerator. I recommend everyone that is fed up with Vikings horrible quality and lack of customer service email the CEO, COO and head of sales. I am writing to you in order to share my deep disappointment with my Viking 36 built in refrigerator. I purchased my refrigerator way back in 2005, when we were remodeling our kitchen. We looked at both Sub-Zero and Viking, and in the end, chose your product because we perceived it to be of higher quality, and were impressed with the fact that it was built right here in the U.S.Over the course of the years, the defrost function stopped working, the ice maker water valve failed, and the door hinge has been serviced 5 times! We received a call informing us that the hinge would need to be replaced once again, but we had the option to spend $4,000 to receive a replacement unit. As a customer who spent nearly $8,000 on a unit that we expected to outlast the remodel, we are shocked to be faced with the choice of either experimenting with yet another hinge, or spending $4,000. We have a 7 year old daughter, and in my mind, having this unit in our home any longer is out of the question, knowing that the hinge issue is still unresolved. We have lost faith in the safety of this refrigerator. I have attempted to work with your customer service team on a resolution, but the only response we receive is that, as long as the unit isnt irreparable they wont replace it. In my mind, this unit is beyond repair, given the countless issues described above, and the safety issues with a minor child in the home.I think it is important as the CEO of Viking that you hear the direct voice of the customer. It is very unsettling that Viking has put us in this position, and has far from lived up to its promise of superior quality.

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

I wanted a Viking range and we purchased one from P.C. Richards. The guy we worked with was a very helpful, nice man. We started the renovation in July and since we’re doing everything ourselves, it took a lot of work to get everything ready and the people from the dealership were very patient with us. When we were ready, they brought the different things that we needed when we needed them as opposed to everything at once. It worked out very nicely.So far, I haven’t had much time to do a whole lot of stuff with our Viking. I’m still getting used to it. I look at it and I’m thrilled. I like to bake and cook and I’m just waiting to get the time to try out different things with it. I like that the shelves are easy to move around. It helps out a lot. Also, they gave a lot of instructions on how to set things up inside the oven to make sure I can cook more than one thing at a time.

Im very disappointed with Viking Refrigerators. I bought many of Vikings appliances, and theyre supposed to fix our refrigerator, and they don’t fix it for me. I bought it open box from Best Buy, and the only damage they told me was the exterior with a small dent, but to my surprise, after I bought it, the interior was also damaged. I requested Viking to replace the inside, and they don’t want to do it. This has been going on for three weeks, and Ive called them eight times.

My Viking range is a well-made product and it looks great. And while its kind of shocking how heavy it is, everything is working great on it. I really like the induction in terms of speeding and also, it is fairly quick at heating things up and turning things fast. So, its nice and seems to be a little bit cleaner in terms of the heating element and keeping the top clean. The only thing is I cant see where theres a built-in timer in there. Luckily, I have the microwave over the oven, so Im able to use a timer on top of the range. But if I didnt have the microwave, itd be more of an issue.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.