In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

I did a lot of research on the internet on various high-end stoves and I looked to see about the problems with repairs. I knew that Viking was having a lot of issues before it was bought out a few years ago, but I saw that they had redone a lot of the parts and re-designed them. Their newer reviews were fine, too. They were pretty similar to the other high-end stoves. So, my wife decided Viking was the one she liked the most based on the way it looked.However, there was a scratch which was fairly deep on the stove door. It was installed about a month ago and I didn’t notice until right after the installers left. I was looking at the back of the stove when they took it off the truck. So I called up the store and sent them a picture right away. They acknowledged that it was obviously a problem because its not caused by me. I suggested they just send me a door and I would replace it myself as it is easy to install. I would just send them the old one if they wanted to. But Viking wouldn’t do that for some reason. They sent me a whole new stove.We also got side trim because we have a stone countertop that didn’t have a perfectly straight edge. The side trim makes the stove look like a slide-in type range. We couldn’t use the screws to install the side trim because they stick out and we can’t fit in a normal countertop within a 30-inch distance. It was kind of odd, but it’s no big deal. We just used the side trim and laid it in there, and it worked fine. Other than those, everythings fine. My wife is happy with the Viking stove. She loves it. We like the top of the stove the most. Also, when I had a question about how to remove the lower grate, the Viking rep answered the question right away.

I have a large family, I cook a lot and I needed something strong and durable. I got the Viking stove and its very powerful. However, I have a problem inserting the racks. I make a cake, slide the racks out and the racks stick and go off the track. They dont slide in and out comfortably. And then, I have a vent above the stove and I have glass in the back of the stove instead of stainless steel. My husband pushed the stove too close to the glass so the first time I used the oven, the glass exploded. Also, its very busy to keep the top clean because it doesn’t have sealed burners. It has grates that I have to take in and out and steel wool in between every little crevice there on the top. I have adult sons that are slobs when it comes to cleaning so it’s an extra effort for me to keep this range clean on the top. I would have looked at something different and paid $1,000 extra and gotten a sealed burner. But I got what I got and I use S.O.S Steel Wool to keep the top clean every day. Otherwise, the stove is terrific and I like it.

I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.

Viking is amazing and they have come a long way. I’ve owned all different versions and as a contractor, I put them in a lot of different things. The new ones are great. I chose them over Wolf at the time due to their price. However, the door wasn’t set right and the light broke. So I’ve been waiting for them to order the part, come in here and finish it. Other than that, I love the range. The guys did a good job and theyre very consistent. I called to the Viking team once and they were very helpful. They should give more information such as the steps in using a gas oven for cooking and send that out, but so far so good with my Viking range.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

We researched Viking and Wolf, and we decided to go with Viking. The sales rep at Best Buy kind of talked us into it when we went and started pricing out and looking at all the different merchandise. Then when we heard that we could get a 5% cashback by purchasing them, that was the determining factor. The look of our Viking range is stunning. We love how it cooks everything evenly. We bought the range and we bought the French wall oven. We like both of them. Weve been trying to clean the wall oven and we are a little confused on that because you put water because it’s a steam clean, and it’s just different than what were used to how an oven cleans. My husband put some water in it and then turns it on to self-cleaning. It just didnt clean as much as we thought. We bought the hood, the range, the wall oven, the microwave and we have been waiting six months for a fridge and freezer that we purchased as well. But I left a message this morning because I have not received any of my rebates when I went online and did all that. I called at 9:00 and I chose mountain time because we live in Colorado, and they said that they were closed, but it was almost nine oclock and I havent heard anything back. They have not returned my phone call, too.

Im 59 years old and have been cooking forever and I always prefer a gas range. Part of the reason I chose a Viking was its design. We had a GE before that had some problems with its electronic components, and I was sick of replacing that card. And it happened two times and so I wanted something a little bit more simple. Im very satisfied with my Viking range. Its convection works great and it did everything it was supposed to do. I also liked the design of the inside oven of the Viking range and how easily the wire shelves slid out. It felt very stable and nice. Then theres the simmer feature where I can really bring the temp down low. It is awesome because not all ranges go quite low enough. I like the control that I have on that. I also like its sleekness. It doesnt have a whole bunch of electronic stuff because I dont need all that stuff on my range. I just want to cook with it.However, when it was delivered, there was damage done to that bottom kickplate. Everybody tried hard to order it from Viking and get it here. Finally, the salesman where we had bought it out said, You know what? Ive got a range here. Weve got it on order. How about if I bring this down to you or send this down to you. You guys put it on. And when you get the replacement thing, you guys bring it up to us? So thats what we did. It was not the perfect fix but I appreciated the salesman going bazillion miles over. It was just such a conundrum for anybody to figure out how to do it. It wasnt the delivery people that caused the problem. It was done in packaging from Viking and that was aggravating.

Only two refrigerators would fit in my kitchen. One was Sub-Zero and I wasn’t in love with it. The other was Viking. It has more room at the top and I like it a lot.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.

We sent back a previous refrigerator to Viking as the water dispenser wasnt working. The ice maker was working initially but it stopped working as well. A technician came first to evaluate the refrigerator and said he needed to replace some parts. It took weeks for him to get the parts and he finally came back saying that the refrigerator needed to be replaced. It took a while to get the issues resolved and we had to take time off of work to do that. The coordination was a little frustrating, but the process of getting their product replaced went smoothly. The guys who delivered the new refrigerator and helped set it up were great. However, it doesnt have a water dispenser and I wished that Viking had told us that because I spent money buying the charcoal filtration and I dont know what to do with it now. Other than that, their overall service was good. The installation of the refrigerator went fine and the ice maker is working okay.

We owned this place for seven years. After five years, we noticed that the refrigerator would hardly ever shut off and the alarm would go off daily, then it went up to twice a day. We were having problems keeping ice cubes. They would melt, would stick together, and then everything would have a lot of moisture within the freezer area. It got to a point we could hardly keep frozen items in there. A.B. May, the company we got a contract with who service Viking, came out, looked at it and said, “You don’t have a good seal. It could be where the refrigerator itself is a little wavy, so therefore, you can’t get a good seal.” He recommended I just go ahead and not keep trying to put parts back into it and fix it but get a new one instead. So, we did. We went close to a year dealing with the alarm problem. In the last six months, we couldn’t keep anything in our refrigerator while they were trying to figure out what was wrong. When we went and purchased a new one, they pulled the old one out and I saw this big, rusted-out area in the back of the refrigerator. I called Viking at that time and talked to one of the experts in the technical part of it. I asked him what would the cost be if it had this rusted-out area. He said, “It would cost you having problems maintaining the temperature in your freezer department, and you’d have more moisture in there. You wouldn’t be able to really keep anything frozen consistently.” I said, “Well, that’s exactly the problem we had for a year.” Nobody pulled it out to look at the back, obviously. They just looked to try and figure out what was causing with the seal, including the company that is recommended by Viking here.I passed that information on to customer service and I said, “Here’s what our problem has been. We had to go buy a new refrigerator because of this. The whole complex here has Viking in it, and our neighbors refrigerators are working fine.” So now, I submitted all that to the claims department and I didn’t hear from them. I sent another email asking customer service what is going on because I was told, it was passed on to claims. Somebody from claims then got back to me and said, “We need the photos you’re talking about. We need the service repairs.” So, I said, “Customer service said that was all passed on to you. It even had a service number. I have not heard back from them.” So, I’m not very happy with Viking because Ive not been able to get the response I need from them. Im to the point where if I don’t get a response, Im going to start posting those rusted-out pictures on social media. We have the double ovens, microwave, dishwasher, everything is Viking, that was why we went back with the Viking refrigerator again. I’m very happy with the new one. It’s working like it’s supposed to. But the problem is the old one. Ive had it for about 10 years. And for a year, we were very inconvenienced. At least I can get a goodnight’s sleep now. I don’t have to get up in the middle of the night to turn the alarm off. I even called Viking and wanted to know if there was a way I could disable it and they said no. They said that we can’t disable it. And the only thing we can do is if we leave for a vacation. They said, “You’re just gonna have to unplug it and it’s the only way.” Because we didn’t want it beeping all the time. It would drive the neighbors nuts. So, I wouldn’t rate their service very good, not from what I was being told.So far, it’s been tough even getting anybody to communicate back to me. Every time I called in and asked about what I could do, the customer service people would always transfer me to somebody else. But when we couldn’t keep the temperatures in the oven, A.B. May came out and replaced the circuit boards. They were great. We just recently replaced the hinges on one of the oven doors because it wouldn’t even shut tight enough to turn the light off. And when they put the new hinges on, it’s now working as it’s supposed to.

I’ve known about Viking for a while and I love their appliances. I went to a kitchen showroom in Concord and Viking had all the requirements that I wanted for my range. The burners today have different gas ranges on them and it drives me crazy. Theres a range for simmering, another one for boiling and then one for regular cooking. Viking is one of the very few appliance makers that has a range top that every burner has the same BTU capacity so I can cook on any burner I want. Also, Im only 54 and when I have a regular door on the top, I have to reach in. I had a double oven before and I burnt my arms a couple of times trying to reach in and get the stuff out. Viking has this double oven that I can open with one hand and both doors open. I was going for the complete functionality and that is why I chose Viking. My refrigerator is working well and keeps my Cokes cold. I like it. But I had to call Viking for a service because the icemaker wasnt working. It would turn on but it wouldnt make ice. The plug in the back for the condenser wasnt plugged in all the way. When it was installed, nobody caught it because it looked like it was plugged in and its not something I would see until I took the back off. The techs said it might have wiggled off a little during transit. There was also a spring that was not quite right on the freezer door but the techs came and fixed the issues. They are also changing a rheostat, a component in the hood, cause the light flickers and they have that on order. All in all, the Viking team is very professional and the techs were attentive and did a good job.

We love the space in our Viking Refrigerator and it offers some of the bells and whistles. I chose to buy one because of the price that I was able to get it for and its features. It also completes the look of our kitchen. I would like some more tech-oriented features like the ability to connect to WiFi to do something. That would be appealing.We purchased from AJ Madison but we did not have a great experience. But the lady that I talked to at Viking because I needed a service on the dishwasher was okay. They recommended us to a servicing tech in our area who was awesome. I ended up going with the refrigerator and the dishwasher. I love the style and theyre great pieces in our kitchen.

Being a homeowner for over 30 years, I have known Viking Refrigerator being a top brand. I was upgrading my entire kitchen and I wanted the top of the line. The refrigerator I got is great. There was a problem with the unit when it was delivered from a cosmetic perspective but Viking is fixing that. They were right on top of things, and the team at the dealership was great. I like the design of the refrigerator as well. I also purchased a Viking oven and a Viking dishwasher. However, my oven has had issues from the day it was delivered and Viking has not been helpful in getting those issues resolved. In less than 30 days I had two major issues. One is the convection motor and the heat does not work. When you put the oven on 400, it never gets past 300. Viking agreed to repair it and I asked why would they repair a unit that is less than 30 days old that has two major flaws to it? They would not replace it. That is pretty bad. The dishwasher, on the other hand, is great.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didnt self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.

The oven that we bought from Viking took about eight months to ship and when it came, it was damaged. We had to wait another month and a half to fix one part, so it could be fully operational. So, I dont have a lot of confidence that the rest of the machine is going to last that long. The broiler specifically had to be rebuilt in our house. The microwave hasnt worked properly since installation and after three months, we finally got Viking to replace it instead of fixing it. Its nice having a high BTU range, which was what I was looking for, as a home chef. The oven seems to be working fine and the microwave has some good features if it would work. There should be open communication between the retailer and the Viking Middleby company. Im disappointed. If I had known now what we would have gone through, I probably would have chosen a different option. We were simply upgrading our kitchen and we had something that was working that we got rid of for this.

I have a Viking range with two different ovens and the ease of using each one, even the smallest one, was really good. But when the range came in, the small oven was not working that well and then it broke. And they knew that there was a defect with it because when I contacted the appliance service that I bought it from to say that it didnt heat at all, the guy said theyd have someone to contact me. And when they got in contact with me, the guy said that theyve ordered the parts already. It took six weeks until someone showed up to get it fixed. But now that it’s working again, it’s all good.

I love my Viking refrigerator very much. Its a side-by-side refrigerator-freezer and it has a lot of room. Its very easy to use and to put all my things in. We had a problem in the beginning when we got it delivered, spent a lot of money and then it stopped working. At first, somebody said the wires werent done correctly and that didnt fix it. So, when I called Airflow, their contractor, back and said my refrigerator needs a new motor, they came with that, put it in and the refrigerator has been absolutely perfect since then. Also, I got the gift for ordering my refrigerator. I chose Viking stainless steel cookware and its absolutely wonderful. It cleans well and cooks well. Its just lovely.

I had a Viking refrigeration unit close to 15 years. But it crapped out and it was gonna cost $2,500 to fix it. The cabinetry that I have was all set to the same size of a Viking refrigerator and I didn’t wanna pull out the cabinetry that I have built around it. The showroom also had a Viking refrigerator that I was able to buy off the floor model that they were willing to sell me because I got my first Viking there so they gave me a discount on it. Its lighting is a lot better than the old one, but Im very concerned when I bought it. I bought it from Holloways and they told me that I would get the standard guarantees if anything was to go wrong. Its like buying a new product off of the floor. But the refrigerator wasn’t working in the store and it was just set up there. I thought I was buying a model where I get the same guarantees. After I registered the product with Viking, I was told by their customer service people that my refrigerator was out of warranty because it was on the floor for five years. If Viking was such a great company and had superior products, they would give me the same guarantee as a new refrigerator. Im stuck with this model now and they will not back up a product that was brand new to me for more than 90 days. My experience with them, whether I get a guarantee or not, made me become turned off with the company 100%. I would not buy and recommend a Viking.

I like the lighting of my Viking Refrigerator. Its much brighter than the other refrigerator that I had. However, I was disappointed that it didn’t have the same gold handle option that I had with the rest of my kitchen. Still, their reps were very good and they are able to provide me with whatever information I’m asking for. Im very happy with Viking and the quality of their products as well as the customer service that they provide.

Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.

The Viking Range fit all of the requirements that I had. Its a professional range and has a 36-inch all-gas oven. But Ive had a lot of issues with the range. I had to have the ignition switch replaced about a week after it was installed because the oven would not light. And now Im waiting for them to come and replace the burner in the oven because it wont stay lit. It was installed in the middle of September and it hasnt functioned properly since. But the dealer has been helpful as far as sending someone out to repair it. The Viking rep called and was very pleasant. He offered to come out and do a free demonstration whenever the unit is functioning properly. Theyre supposed to come out and replace the burner. Hopefully after that he can come out and show me some features of the oven.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

Hi. We purchased Viking side by side refrigerator in 2006 and since then the door wont shut tight. We been calling Viking company in regards with this problem and the technician said it was just a loose screws but never get it right since day one. We are so disappointed with this product because we pay too much for it. So I would never be a repeat customer ever with Viking Appliances. They are expensive and they are just a bunch of sneaky people telling you that their products are good. No way that we are getting Vikings appliances.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for. I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

I have a built-in Monogram that I pulled out and died and I dont how to put one. I have spent that kind of money to put a built-in back in. Ive known Viking Refrigerators for a while then I saw it in the store. It met my needs. There was something damaged on it though and I was supposed to get another drawer and I didnt. I like that it keeps the vegetables fresh although this wonderful refrigerator does not have one of those little twist-in filters. Even the way its set up, you cant put an inline filter because its built-in and you cant get to it. Theres not enough room at the bottom.

I purchased Viking appliances in November 2009 - dishwasher, refrigerator, stove. My dishwasher has not been working since the beginning of July 2013 despite 4 visits by a tech and numerous phone calls to the extended warranty company and Viking. It was also repaired in 2010 and 2011. My refrigerator is also on its third repair and is failing to keep a consistent temperature... It is either freezing food or else keeping food in the 40-42 degree range. These are marketed as Professional appliances and certainly do not live up to this reputation. I discourage all consumers from purchasing Viking appliances... They come with a hefty price tag and leave the consumer frustrated, disillusioned and dissatisfied.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

My Viking refrigerator is good. The only thing is its such a humungous refrigerator but its so tiny inside. Its only like 19 cubic feet, and I just disregarded that whenever I was picking it out. Ive worked with AJ Madisons, which is who I ordered the refrigerator through, and that was a terrible experience. My product came so late. It was promised to me like months before I got it. When I ordered it, I had AJ Madison call the manufacturer and find out when to expect it by. I was promised that it would only take three months, and it took six months to get it once I paid for it.

I researched for a long time which refrigerator I was gonna choose, and I ultimately chose Viking ‘cause I liked how it looks. I’ve always known about Viking and so I bought my Viking refrigerator from where we got our plumbing supplies. The people there were great and I always liked them. I like the refrigerators quality, its size, lighting and the soft closing drawers.

Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

We switched it to Viking and Ive been really happy with it so far. But the back of the range has a cut-in, assuming that your gas feed comes on the left side. Our feed comes in on the right side so we had to slide the range out until we were able to move our gas feed to the left side. If it had probably cut out going across it and the air would cut out, that would have been much better than having a big cut-out only on one side.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

Weve owned a couple of ranges in the past and Viking has generally had pretty good reviews and the price point was reasonable for the quality of the range. The dealer was definitely knowledgeable about the products and making recommendations and accommodating schedules. Overall, it was a good experience. We’re generally happy with the quality of the unit. The burners are what we like most about it and the speed of which things kinda heat up. But the one thing that we would want to see improve with is the oven. The temperature doesnt seem to be as consistent as we hope it would be.

Viking Range is difficult to get in touch with customer service and parts take WEEKS to get. And when they do arrive they dont always work. I have had my Viking range since 2006. In the beginning we had to have the ignitor switches replaced. I believe it was under warranty at the time. The smoke eliminator fell out of the larger oven but it is very difficult for the homeowner to replace as the heating element covers the area where the casing of the smoke eliminator and I do not feel comfortable removing the heating element. Another issue that we have had is the self-cleaning on the small oven stopped working. I have since figured the issue out that the door wasnt closing enough for the self-clean to work. I now need to push the door tightly closed until the self-cleaning function kicks in.Now comes my biggest issue. On the morning of December 25, 2016, I cooked a breakfast casserole in the larger oven. Later in the morning I went to put the turkey in the larger oven to find that there was no heat. The fan continued to run but neither the broiler or bake element would work. I called one of the two certified Viking specialists in my area. They couldnt come out until December 29. Once they arrived they called Viking who told them that I needed a new circuit board. I had issues with getting in touch with the Viking recommended Mr. Appliance after I put down a 50% deposit and was forced to call another Viking recommended certified appliance repair company. The second company called Viking Range and ordered the parts that were needed for the repair.It took 3 weeks to get the parts because they were in production. The parts finally came in and the repair guy came out to the house, put the part in... it didnt work. The circuit board was faulty. He then tried to move the small oven circuit board to the larger oven and it shorted because once he tried to put it back into the small oven it didnt work.So now I sit here on February 20, 2017, almost TWO MONTHS LATER, with no oven at all (it was difficult only having access to an oven that only holds a 9x13 pan) and no stove top (one of the repair guys told us that we had to disconnect the gas in order to repair so we had to hire a plumber to come out to disconnect the gas for the low low price of $130. That was done on 1/3/17). I have since had to purchase a countertop burner because I am assuming these parts will take weeks to get. Every Appliance Repair company complains about how hard it is to get in touch with Viking Range. I am fed up with Viking Range and will never recommend their products to anyone, especially for the price.UPDATED ON 04/07/2017: I continue to stand by my stance on NOT purchasing Viking products. It took close to $1700!!! (Over $1200 was for parts alone - several that werent needed had Viking been able to figure out what was wrong with the oven) and close to THREE AND A HALF MONTHS TO FIX my range. First due to the fact that circuit boards are manufactured by different companies and thus are not made the same so they need to be rewired to adapt to your oven. Second, parts take a long time to get. 2-3 weeks was the average time it took to get my parts. Third, Viking has a problem figuring out what is wrong with their OWN product.

D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.

Friends who had Viking in the past had good things to say. But it was the quality and the nice looks of it that made me decide to go with them. However, I was surprised that the hinges on the door had to be replaced so soon. The oven is about three and a half years and their warranty was only three years. The dealer was great though. When they called, they were engaged and got back to me right away. The oven is great. It has a good temperature and it feels very durable. Overall, I had a good experience with Viking. Ill definitely call them again if I ever should.

The Viking range was a perfect fit for our location. I love the stove top. It cranks up pretty quickly, but I’m very pleased with it. It fit our needs perfectly. We don’t have a gas so having a convection oven and the electric top allowed me to do some things that I couldn’t do before. We also bought a microwave and a dishwasher at the same time we bought the range and were also happy with them.

Where do I begin. 4 and half years ago, we remodeled our home and bought Viking appliances which we have been very happy with EXCEPT for the horrible, horrible dishwasher. It has NEVER worked properly, EVER. So much so that after 2 years, I got Viking to replace it with a new one and its still doesnt work well. It spontaneously starts beeping, non-stop, the cycle takes FOREVER. I hate it, I hate it, I hate it. A friend recommended to get a less expensive one, stainless steel but that will work better. Thats all from me.... Grrr.

I learned about Viking Ranges from word of mouth from a friend. I chose them for their reputation. Ive had the range for 2 months and I love the quality of the range -- especially the griddle. I would tell a friend to totally get it.

We purchased a very expensive Viking refrigerator from Best Buy a couple years ago. Within just a few months, all of the adjustable shelves in the door started to break. The shelves are a combination of metal and brittle plastic. Once the plastic shatters, they are unrepairable. The replacement of the shelves is NOT covered by the warranty. We went ahead and overpaid for two replacements from Viking, which then proceeded to break as well. We are down to one shelf in the door which will not likely last much longer.

Refrigerator Model VCFF136DSS2. Almost four years old and of course the warranty runs out 6 months ago. Started two years ago with the water filter holder. The cover for the filter has a clip that breaks easily. Viking store sold me a replacement and it broke within six months. I drilled a hole in the front and put a screw into the frame and it works great. Our biggest problem now is the fridge quit working. Only the lights work. Viking said to replace the front computer board. $922 and two weeks later that did not work. Now Viking does not know how to fix it? Local repairman asked me to call Customer Relations. They said a report had to come from repair man to the Regional Service Manager. Going on third week with no fridge. Family is not happy. Viking said they will call me once they decide what to do. Parts are Whirlpool.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

Id heard of Vikings reputation and I went with them for the rebates. I’m having a problem with their microwave as the tape over the keypad is bubbling. I contacted Viking and they referred me to another company to come fix it. I was in contact with that company twice and they said, “Can you send us pictures of it so we know what our repairman is looking at?” And I did, but it’s been close to two weeks and I haven’t heard back from them. Nonetheless, Im very happy with the range. I like how the burners are raised, so it makes it easier to clean. It’s expensive, but if you’re going to really indulge in cooking and you want longevity, then it’s worth it.

We bought a new house with all new Viking appliances. I was excited as Id always heard good things about Viking. Never will I have another Viking product now that I have actually experienced the quality, and have dealt with their customer service department. As for the microwave, it was only five years old when it caught on fire. Enough said.

I bought this bottom freezer french doors 36 counter depth refrigerator 19 months ago and the freezer is icing up every few months. Its a total disaster and I am tired of constantly having to throw away food to unfreeze it. Once I spend hours doing it, things get back to normal for a month or so and then the cycle repeats. Its incredibly annoying and standard manufacturer warranty is expired after a year. Really bad product, you dont expect this from a newer fridge, especially Viking. Not living up to its name at all.

I like my Viking refrigerator, and its style. It fits my needs with all the drawers it has. I like that the freezer doesn’t dry things out and there’s never a freezer burn. When I put something in it, it does not taste like the refrigerator. Also, the ice never tastes funny. I don’t care how old the ice is. It’s perfect. Those are the important things. However, the drawers were cracked. I had a bottle of soda explode in it, and it flows on the top shelf. It’s leaking, and there are only two of us living in the house so it’s not from overuse or abuse. The repairmen have been coming out fixing everything, and the drawers are now fixed and the leak is gone. When we have a problem, we call the dealer and they send someone out, and now they escalated it so someone from Viking comes out. They’re responsive.

I have a three year old Viking 6 burner range. When I try to turn on to preheat oven, instead of preheat light coming on it clicks into clean mode and clean light blinks, and oven doesnt preheat. I phoned our Viking repair person this morning and coincidentally, I am the fifth person to call in the same problem in the last week. She also noted that our ranges are of similar age. Very curious if this might not be a recall issue?

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

I like to cook and I wanted a gas range. Initially, I looked at the Wolf one which was a very nice range but the Viking range was less expensive. Plus, my best friend Jody has a Viking range and she likes hers so that was good. It fit in my space as well so it was economical and it was still an upper-end range. Its been installed for about two months but Ive only used it three times now for various reasons. It takes a very long time to heat up to temperature so that I can start cooking. And the other day, I was cooking and I was wondering whether it runs or goes off when it is at temperature. I still cant figure it out and I have to get used to it so its not confusing. However, the installation was dicey from the beginning and that was frustrating to me. I was under the impression he was a Viking installer who knew how to install Viking products, but he wasn’t and it was a nightmare. I also got the convection microwave hood and the installer separated the bottom of the microwave to shove the deflector between the bottom plate and the microwave. The deflector and screw were falling off of my microwave. It was leveled left to right but it wasnt leveled front to back and it was tilting so far forward that things were rolling out of the microwave. I asked him if he can put something behind it to support the whole thing. He got sassy and said that it’s an older house and that happens.I called Viking about it and talked to five different people. The first gentleman was so kind and said he was sorry. The first young lady I got after him was also really great. Then I got to talk to the next rep when it came to having to arrange having to arrange to have somebody to come out, I was told that I could pay somebody to come out and look at it because they dont do installations. They also said that they don’t train people to do the installations and that the instructions are online. So I should look online to see how to install my Viking range and microwave myself and tell the installers how to install it? I dont think so. Theyre not even typical stick it in and plug it in products. It didnt make sense to me that they’re all behind quality and made in America but they don’t train people to install their products. And when they’re not installed properly, its not covered by warranty. If they dont train their people to install their products then they dont have to be responsible for the warranty. Its bad business. Also, when I asked them to give me a name of anybody who can install the appliances, they told me that they can’t recommend anybody. The only thing that Viking would cover was if something was wrong with the products under warranty. So Viking has repair people but they can’t recommend anybody to do the installations. Its a stupid system.I went around and around with these people and I was very upset and distressed. In fact, I told them that Im an unhappy customer with nearly $18,000 worth of appliances sitting here that I cant use because Viking doesnt care that they’re in working order so I can enjoy them. Then, they said they could send somebody out and but it’s $100 an hour and since I dont live near any place where they keep anybody, I have to pay a trip charge. But it already cost me $430 to get the products installed and they weren’t installed properly. I was also told to call Best Buy instead because that’s where I bought the appliances and theyre the ones who are going to care if the products are installed since its their reputation. I never received a letter from Viking and I would have also appreciated if somebody would call me instead of me leaving voicemails for people to call me back. So I have this beautiful convection microwave and this Viking range that I have to wait four weeks for somebody to come out and look at them. Im not impressed with Viking’s service and I’m extremely dissatisfied with my experience. I’m also very unhappy with the way I was treated and the attitude of their reps. Then, now that the range is under a year, Viking came and took a look at it, only to find out that the knobs are not even on the right place on the stove. Thats why it still was not working. I’m done with Viking and I would not recommend them to anybody.

The Viking refrigerator is well-lit and well-designed. The only criticism I have is that when we open up the bottom drawer and let the icebox fill up to the top, as we pull out that drawer that has the icebox, the little metal piece that you flip up and down to turn off or on the icemaker very often grabs a roll of ice cube, shoots them into the back of the refrigerator, and they come flying out underneath the freezer compartment. If I was 30 years old picking up the cubes it wouldn’t bother me as much, but Im 70 years old and having to lean over and pick up the ice cubes when they fly across the floor is not something Im enjoying. What weve been doing is once the icebox is filled, we flip the metal bar up and we leave it off until the box is fairly empty and then put it back up again. I don’t think it has to do with a malfunction and that they could fix that without redesigning the refrigerator.If someone asks about Viking, I would tell them to consider making sure that they look at the design of each of the refrigerators and make sure that this particular design is something theyre gonna be aware of in case they buy this model. This is a problem Im having with this model and maybe another model doesn’t have that problem.

I have a full Viking kitchen and Im not enjoying the customer service that comes along with my purchase. They only have a two-year warranty on that stuff, which is fine. Thats their policy and they can do whatever they want. In the grand scheme of everything, I called Viking because my wife and I, we cook a lot and we really use our professional kitchen as it should. At first, I went to register online with Viking and I was able to register one item. Then it said to call customer service. So I called customer service, and took photos of all the items as well as their serial numbers. I got an email back saying theyre registered and theyre all out of warranty. I thought that was impossible since we just bought them. I was very frank with them and I explained it through the email. I also spoke with three different people. At first, someone from customer service said they could make an exception here. Then it went to someone else until finally, someone said its their policy and they dont do that. It was the most cold email Ive ever received from a company and I couldnt believe this. Now, screws are popping out of my oven and I dont know where theyre coming from.

When I built my house in 2006, I put all Viking appliances in, without regard for price, because I thought I would have quality products for many years. The dishwasher was labeled as not worth fixing, after 4 years. The temperature control on the built-in oven is so sloppy and inaccurate that you are always guessing at what the actual temperature is. I was told even the new control knobs are that inaccurate. The ice dispenser on the built-in side-by-side fridge dispenses ice to the floor almost every time it is used. I have to post instructions for use on the fridge when we are entertaining. The plastic pull-out ice drawer broke after the 4th year. The automatic ice maker stopped working completely in the 11th year and it took over a year to diagnose, get parts and repair the problem. Parts took 9 months to get. One positive, the meat drawer keeps the meat unbelievably fresh for extended amounts of time. No children here so the wear and tear is very minimal. I will never purchase another Viking product.

The Vikings Range was already in my fourth house when I bought it in September 2015. The range, including the oven, gets hot super super fast and that concerns me because it cooks food so fast. When I scramble eggs, the estimated time is half of what it would normally take. Im concerned about burning and fires so I have to watch it. Its almost short of a microwave, and because of that it creates potential danger.

I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.

I like Viking products. It’s like residential/commercial use. We cook a lot and I like the burners on our range. They are very good burners. So far, the quality of our range good. The only thing I don’t like is that the oven don’t have a timer on it. I didn’t realize that it didn’t have a timer until we started using it.

We built and had a bunch of work done, and we bought five Viking Ranges. Everything was shipped good and there was no damage to anything when we brought them in. The quality of the ranges is great. We’ve got three floors and we’ve got two kitchens on each floor, so they pretty much do what a normal household would. We do breakfast, lunch and dinner inside of our kitchens. Right now, we’re having issue with a burner and we’ve already put in a service call for it so we’re waiting for them to come out and look at it. Other than that, everything that we’ve dealt with so far has been great and customer service has been good. We’ve had them since we started the renovation a little over a year ago. They get used and abused, and they’re holding up great.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.

I purchased a Viking range, refrigerator and dishwasher in 2012. Since then, I have had repairmen to replace leaking water in the back of the fridge, replace the front control panel for the range ($1000 and 3 months waiting period for part), and have had the repairman come 7 times for the dishwasher - which is still not working. He has told me that he doesnt know how to repair it - has tried replacing the sensor, drain pump, taken it all apart. When I try to phone the 1888 845 4641 number, I get music for 10 minutes then a message that no one is available to take my call. What do I do next?

The salesman we spoke with at University Electric in Sta. Clara was really nice. He was showing us all the features of the ranges they had. So far, the Viking Range we got has been of pretty good quality. I like that one of the burners has higher heat of 10,000 BTU. So when I stir fry noodle, it makes it taste a bit more like restaurant noodles cooked on a high-heat stove.

We had a bad experience with our GE Profile refrigerator. The drawers were flimsy and plastic and I replaced one particular drawer three different times in six years. So we went to our appliance store, looked at our options for refrigerators and see what would physically fit into our existing space. We have Viking stoves and we like them and the gentleman showed us the Viking refrigerator. We liked the way it looked and it fit our space so we bought it. We also liked its vegetable drawer which is much better than the GE. We have a lot of fruits and vegetable in our house and we use the wide drawer for vegetables. We can live with it. However, when the ice maker feature drops in a little bucket, it kind of makes a big noise. But beyond that, its been great. Their team at the dealer was also very good. Unfortunately, the guys that came out and put the refrigerator in the first time didnt level it. It was an inch and a half out off the cabinets that it sort of resides in on the top and an eighth of an inch out on the bottom. But we called the next day and the guys at Aitoro sent somebody out within an hour and a half. They leveled it and it was perfect.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

Our experience with the Viking dealer was touch-and-go. There was a promotion and the package deal for the appliances was better than their competitors. We committed to buying the appliances and knowing that we were doing a big kitchen remodel, we gave the best timeframe we could, but we missed the timeframe. There was a lot of patient pushbacks from the team at the dealer and when it finally came time for delivery, we ended up with a problem with one of the appliances. I had to call up to the home office of the appliance dealer and then they had to call Viking to get it resolved. It took about eight weeks for the defective dishwasher to finally be replaced which was disappointing. So far, the range seems okay and were happy with it. We like the size of it, the amount of heat that it generates, and how fast it cooks. The quality of the cooking surface is the most important thing so far. All the major stuff works and it cooks, but weve had to have a couple of minor repairs done to it within the first month.

The purchasing experience of our Viking Range was okay. But when I tried to install the feet of the Viking range, it fell off and then it broke into half. Finally, they sent me a replacement. All I have to do is unscrew it and then put back the other one.

Viking refrigerator is very expensive at $13,000 plus tax. However, it was not that great because within a few months it stopped cooling down. On the contrary, it was warming up so it was losing a lot of food a couple of times. Luckily, it was under warranty so they replaced the fan, but that shouldn’t happen with a $13,000 refrigerator. I was not happy with that at all. We chose Viking because when we bought this house, they had used Viking professionals. We just wanted to match it when I replaced the dishwasher and the refrigerator. They have a good brand name that’s supposed to be really good quality, but it isn’t. Im building a house in Malibu and I don’t think Ill get another Viking because of that experience.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldnt have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.We will not be buying any more Viking appliances, though we bought a lot in the past and they look great. We’ve been very, very disappointed with the quality of them. It has gone downhill. Weve had problems with a lot of the appliances we bought lately, starting with ones we bought for our ranch. I bought five new appliances in the last four months, and after they were installed, the oven and the dishwasher didnt work.

Both our built-in freezer and refrigerator were purchased brand new with extended warranties. Freezer constantly breaks down and the technician cannot fix it right away and they have to keep coming back to change parts and still it take 3 to 4 weeks sometimes to fix it. That is why I purchased a spare Kenmore freezer used for $200.00 and it works better than my $5000.00 dollars Viking freezer, it does not break down. The refrigerator is falling apart. All the drawers are all broken or cracked from change in temperature and the warranty does not cover bad quality products. In short my recommendation to all Americans is dont buy Viking, it is a very bad company with a big line of bad products and bad customer service. My previous built-in refrigerator and freezer was Thermador and I did not have any problem for 24 years.

The house that we bought came with Viking appliances. We like the appliances that we have, and they have pretty good quality. The refrigerator has pretty standard features. It’s a good refrigerator.

The main thing I like about the range is that all the burners are the same size, 15,000 BTUs, and they all have the simmer function.

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

We purchased the Viking a Professional Single Wall Oven June 14. We have not been able to use this oven. It can take up to 1 hour to pre-heat. After the oven had pre-heated and turned OFF the entire panel is so hot you cannot touch it. The oven was replaced once and we are having the same problem with the new oven. We have had 2 different electricians look at this along with Viking service techs. No one seems to have an answer to our problem. Would never have chosen Viking if we had known this. We also called Viking who told us to call the store we purchased the oven from. Viking basically told us there wasnt anything they could do!!

Bought a range in 2015. After many, many service calls and many, many replaced parts, Viking replaced the range. Now the second range is having the same issues as the original. Parts on order and again waiting weeks for repairs. Another Christmas season without a working oven. I am beyond angry. No confidence at all in Viking products. Will never buy again.

I built a new home about a year ago. I decided to stick my kitchen with what I thought was high quality appliances. I spent over $25000 on a Viking professional kitchen. Been having issues from day one. First, my 48 fridge freezes anything on the top self. After multiple service calls the tech admitted this was an unrepairable design defect. Today my fridge stopped cooling, nice for a $12k appliance. Also, the fridge door squeaks and is out of alignment just from ordinary use. Second, my oven broke the first time I used it. Took about a month to get it fixed, the first time. Couple of months later it broke again, took weeks to fix this time, same defect. Also, the oven has an annoying function that keeps a loud fan running in it to cool it down after each use, takes about 30 minutes each time. So imagine sitting in your open kitchen, serving a freshly baked dinner, then having to listen to something so loud that you feel you have to speak over it. Poor mechanical design and poor quality, wish I could return them.

We were very excited to purchase multiple kitchen appliances from Viking. In the 14 months Ive owned them, I have had to have the stove serviced 5 times, including visits where the tech didnt even bring the correct parts for our model. Repair companies they use are terrible at responding, scheduling appointments and servicing the products. I STILL havent had the stove fixed after multiple calls with Viking. With these issues, I wouldnt recommend anyone purchases the product if you want a fictional stove.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.

I had a Viking stove for 30 years and I like the Viking company as a whole. I wanted to try the Viking refrigerator and I never had one before, so I purchased one. The quality is good but Im not as happy as I thought I would be with it. It has some things that dont work very well. For instance, the ice maker is defective. Every time I open the freezer, ice cubes get out on the floor. So the refrigerator is not the best and Viking could have done better. I should have bought another one. Id also tell my friends that its good but they should check others. Other than that, I bought a Viking barbecue and it came defective as well. I had to call the Viking service but I also have to work and its not that easy to do these things.

The Viking appliances are made to last. Between this refrigerator and my old refrigerator, for some reason, the things wouldnt last as long as they do in this Viking. The different departments and the bins in the refrigerator makes it so you can put things in different temperatures. That’s a heaven-sent. When youre a chef or you like to cook, you need things right there. You dont need to be running around the kitchen. With all those different drawers, I got the vegetables in one thing and I even have wine in one of the compartments. So, its an excellent piece of equipment. It makes cooking easier. My favorite feature of the range is the simmer. But I like the one on the right-hand side in the front because I like to cook things and get the heat high on it. You could cut up two chicken breast that might be cold and put it in there, and it would get nice and hot where it would start to brown. In a normal stove, that would not happen.If I had to do it again, I’m definitely going to be using Viking. When you want something to last and you want to pay the money for a good appliances and good equipment, Viking’s the best. When you spend the extra dollars for something, it changes your life. I was cooking on just an electric stove top and I only had four burners. So, to go from that electric stove top to my Viking, its like getting a brand new Mercedes Benz. I cant believe how easy it is for me to cook things such as baked potatoes and big rib roast. Ive cooked them all. Viking is expensive but youre paying for the quality of it. If you want the best, you got to pay a little extra, and it’s well worth it.

My Viking Refrigerator is nice cause it goes back in the cabinet. But my wife doesnt like it because they are not very built very well. The shelves got broken during shipping which costs $200 a piece. And for as much as we spent on it, it doesn’t have an ice maker or a water dispenser. So I bought a Viking ice maker. We also bought a 48-inch stove, a 36-inch stove that’s going on the basement and we have the Viking dishwasher for a house that we just started building.

When I was looking at refrigerators at Best Buy, I was with someone who had heard of Viking Refrigerator and said that they had a great reputation. The rep at Best Buy was a great salesman and very helpful, but we needed the fridge and we bought a Viking Refrigerator. It’s a great fridge and it works wonderfully plus I like its cold storage.

My son and my daughter used to rent places with Viking appliances and they loved it. They suggested it to me and we went with it because of the reputation and the good quality product. I purchased the refrigerator from the local appliances store and it was wonderful because we had done the research. We came up with what we wanted and looked up who could order it for us. Then we went to the store where they recommended online from Viking and we ordered that. So it was good. I like the look of the refrigerator and how all the buttons are inside. Theyre not visible. Weve installed everything according to the instructions but the ice is not working. So the dealer who sold us the refrigerator is coming to see what’s going on. Hopefully, they will fix it. But other than that, there has been no problem and overall, the experience has been excellent.

Theres something in the Viking brand name and about having a high-end appliance in my kitchen for resale. Its a fine refrigerator and it keeps my food cold. However, I feel like I have a refrigerator that I could have bought from a Home Depot. I could have gotten LG or the GE. Six months after owning it, the drawer broke. Ive got older kids and were not abusive to our refrigerator, but actually, it worked out better. Its easier not having the flap on the door that broke, so we kept it that way. My ice maker broke about three months ago too.We have had the refrigerator for two years and Ive been dealing with repairs, which has been going on now for a couple of weeks because it takes a couple of weeks to get somebody out and he just came. Now, its taking three weeks to order parts. And so the name, Viking Refrigerators, sounds terrible. It looks prestigious but I dont feel that I have any type of better quality appliance than if I had gone with a different brand. It hasnt done anything exceptional. I bought it for the prestige that comes behind Viking, but as far as the refrigerator, and even the stove top, microwave, and oven that I got, I feel that its exactly what I would have gotten with any other brand.

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

I wanted a red refrigerator and we found one from Viking Refrigeration. Our decorator also told me that this was the largest refrigerator and freezer and they had good reviews. However, Im not real happy with it. Weve been in the house for a while and Im still waiting for the icemaker to work and Im having a problem with the Viking hood too. Everything else is fine. The refrigerator keeps food cold.

I like everything about my Viking refrigerator. Its a great appliance. I like the layout - the freezer on the bottom and the two doors on the top for the refrigerator. I love it.

The Viking Refrigerator just came with my house and I dont really like it. If it were me, I would not have bought that one. I dont like the fact that I have to open both of the doors just to get something from the long drawer at the bottom. That drives me crazy because we had an old fridge that I didnt have to do that. I also dont understand why it doesnt have water in it. I dont know if thats an option I could have had, but this home did not come with that in it and its a nice feature.

Im from Mississippi so its not hard to hear about Viking Ranges here. I wanted to support a homegrown company and I cook a lot and have heard good reviews about it. I also had some friends that had them and enjoyed them. I appreciate the way if I spilled something on the top of the stove or something overflows that has a lid on it, the cleanup on that is not bad. Its pretty easy for me to clean up compared to the last stove combination I had. However, I have not been very pleased. I have a gas top and oven and the gas oven has been very difficult to regulate. It takes forever to heat up, way longer than ever expected for the oven to pre-heat. I have to turn it on a good 30 minutes prior to and sometimes longer. I put my own room thermometer in there because I dont trust the temperature setting. I hate the way the gas comes on and off. Early on, I was having struggles with everything being too dark on the bottom and light on the top. My appliance man said, Youre not waiting long enough to pre-heat. Youre gonna have to wait. Im also frustrated with the oven size. I have a big oven and a little oven side-by-side. The little oven is half an inch to an inch too small. And the big oven, when I try to get something in there like two pans or skillets, they dont fit well either. I cook all the time and I prefer large groups. We have work entertainment that I do all the time. I tried to do two big pork shoulder roasts at the same time. It was in there for hours and difficult to get both of them in there the way the pans were. I wouldve taken an inch out of the big one because its not helping and put the inch in the other one. Theres also the fact that its hard to clean on the inside. Viking makes a big deal about not scratching anything and not using anything harsh on it so Ive been very careful. I have to heat it up just a little bit and then have a wet rag and muscle it to get it off. When I spill something over, grease gets on the aisles of the stove and I havent gotten those off. I cant get those off without having to use something harsher than they recommend. We bought the vent that goes over it and Ive been hugely disappointed in that too. Its really difficult to get the grates out to wash them. I cant talk to anybody if I turn it on since it is obnoxiously loud. I also bought a warming drawer and thats been okay but theres a little spring-like lever that goes on it to make it click into place, and it broke for some reason. The appliance guy said, Well have to order that part. And then he went to order the part and Viking had stopped producing those parts for a while. He worked on getting a part to help with the regulation of the temperature in the oven and called me to come out and put that one in. But I dont think its going to help and I dont see what its going to do. Overall Im dissatisfied and if I could get rid of it, I would. If I hadnt spent so money, I wouldnt be quite as dissatisfied. But when you spend that much money, you expect a lot.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

I’ve gone through lots of refrigerators and this Viking refrigerator, which Ive had for three months now is a very good unit. Its door is really solid and heavy. I also got a warranty card. Viking is a great brand.

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.