Our order, which was installed in Dec. 2016, included a 7 series propane cook top, 5 series oven, 3 series upgrade dish washer, 48 side by side refrigerator, and 950 cfm downdraft vent system. The washer has been the most disappointing appliance of the lot. It has less capacity inside than our previous Kenmore washer and weve had to replace the racks due to a binding problem. There is also an intermittent problem with the control panel on the washer. On the cook top, the small burner does not light reliably and the design of the cook top makes cleanup a real chore after every use. The performance of the cook top, oven, and refrigerator is great other than the problems mentioned.

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

Ive known about Viking for years and the choice for the purchase was a toss-up between a Viking and a Wolf but I liked the design of the Viking better. I was redoing my kitchen and I wanted something very attractive in there and yet functional. I did my hardware in brass and silver and the rim of the burner was stainless and I would love to be able to have a little bit more brass on the outside. I noticed some of the higher end range that had the controls on the front and handle and doesnt have a combination of the brass and the stainless. So, I went online this week to see whether or not there were parts that I could buy and swap out for mine. I really dont cook very much but I like the look. One thing that I dont like about the stove and the first time that Ive ever had a stove that was so high-powered is that whenever Im baking or cooking something that produces smoke and I have the oven on a higher temperature then I must put on the vent because it doesnt vent outside. I have to turn on this vent to get rid of it because its hot. Its very hot such that on the first time, it set off the alarms. To put on the vent is annoying and distracting. Either they make some quieter motors or a different ventilation system for the stove so that it vents from the top of the stove. I am dissatisfied with that one feature.

Our house came with Viking appliances. The refrigerator/freezer VCSB423SS started thawing food in the freezer. The Viking authorized repairman diagnosed the problem as a floating restriction and quoted us $4,000 to decontaminate each unit that uses freon (evaporator, heat expander, etc.). That amount is only for labor since the unit is still under the 12 year warranty. I cant believe it will cost $4,000!!! Can someone from Viking verify this amount?

Our Viking Refrigerator was already in the house that we purchased. It is somewhat inferior. Viking has been a continued problem for us, doesnt seem to be of the same quality as the range as well as the sub-zero refrigerator. If I were to replace that tomorrow, I would replace it with something else. The people Ive talked to, both the corporate and local locations, have been extremely helpful. But before that, the person I interacted with at the Mesa, Arizona location was not good at all. Im very dissatisfied and it was an inferior experience with them.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

Our house was under construction for two months so I didnt get to use it for two months after it was delivered. When I first used it, the switch was not working and did not light up the fire. I still have to call in to Viking for repair. But the exterior of the range looks great and the quality has been good so far.

I purchased my Viking refrigerator along with my Viking stove and dishwasher with my new townhome in 2003. I had to have service within the first year for my Viking refrigerator and then again. I guess the freezer had shut down and water had been on the bottom of the freezer, then froze and had to try and scrap it off. I called the repair and he supposedly fixed it, but then it became rusted. I had other problems which I won’t get into. The list goes on, but now for the last year (8th year) there is a cooling problem and the alarm goes off constantly. Had the repair guy out here and so he said what I may need, which will now cost me $1000 but he is not sure that will fix the problem. My neighbor has put thousands dollars into theirs and now it is not even repairable.Of course I have called Viking several times and they do nothing for me. My repair man came out again and told me what they were offering 1/2 off a new Viking, but who can afford another $3600 plus tax when the first one was expensive enough? I don’t seem to have a choice because I don’t know if I can fit anything else in my built in and match, etc. Something should be done about Viking. Pay up. That’s all I have to say. I need a new refrigerator and they should pay for it. Let’s do something. They are getting away with it!

We were renewing our kitchen and we wanted something to upgrade our stove. My wife pretty much knew what she wanted. She looked at it online and she talked to our contractor. Then we purchased a Viking and during the installation, there were many glitches. The gas pipe was making the stove come out a little bit. But we called our gas company and they changed the fitting then it made everything fit fine. So far, the product has been great and my wife loves it.

We recently remodeled our kitchen and purchased a full set of Viking appliances. They were installed in early November 2016. Shortly after install our wall oven started getting an F3 error (totally out of commission). We called Viking and waited more than a week for a response. Once I spoke with the repairman, he said, Im not sure why Viking provided you with my contact info. I dont support your area. Were on the Eastside of Seattle in between 7 large metropolitan areas. This happened two more times before we actually got connected with a repair company that supported Viking and our area. The repair company came out, and had to order two parts. The parts took more than 2 weeks to order so consequently we had no oven for the holidays. Two weeks after the parts were installed, the same issue (error code F3) happened again (completely out of commission).Again, called Viking; no response. Called the repair company that helped previously (they are great, btw) and they came out and now ordered the same 2 parts and have to wait until 2/23 for them to be delivered (today is 2/14). I asked Viking about what happens next. They said, they are not sure why Im upset with them... They have to go through this process for the warranty. After they reinstall these parts for a second time and if the error comes back, then they may consider extending our warranty. They may consider? What about replacing the oven for one that actually works? How long are we supposed to live without an oven. They dont care. Moral of the story; dont buy Viking. Not worth the money and they provide terrible customer service.

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I cant close the freezer drawer until I get the ice cubes out.Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, theres a defect in the left front corner of the stainless which was noted on the day of installation. Theres also a problem with the mechanism that I use to open the microwave. Its not level. Viking promptly got people out to look at the issues. Theyve ordered the parts but its been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and its still on back order. Nevertheless, Vikings products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Vikings appliances seem like good heavy quality products.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

Viking Refrigerators is the best range that’s out there. I purchased from them because I chose products that are going to match my kitchen. However, I haven’t used the refrigerator because I’ve had some considerable problems with it. It’s not been fixed yet. It was shipped from a distributor in New York and apparently it wasn’t configured for altitude despite telling them that I live in Denver. It’s plugged in and running, but I have pools of water in vegetable drawers and there is a ticking noise that’s happening with it. It’s that bad. It’s been this way for six weeks, so I am not overly happy with that, especially not after paying $4,000 for a refrigerator.When I called Viking, they were as expected. They got the refrigerator repair company out. I’ve been working with the repairman and he’s been great. He has to order parts but there’s some feedback or manufacturer recall with the piece and so the repairman is waiting for a new piece now. He hasn’t been able to figure out whatever ticking noise there is, so it sounds like a time bomb in my kitchen. I’ve been talking to a lot of people but nobody has been able to fix my refrigerator.The dishwasher and range have not been installed yet, but the range came damaged. I don’t know if it’s the distributor or the shipping company. The range hasn’t been set up yet, but I can’t seem to find the legs that were supposed to come with it. But Viking has been pretty responsive. A lot of the issue lies with the distributor. I wish I had not given them $16,000 worth of business. They have not been helpful. There were supposed to be rebates, but they wouldn’t process. It was like pulling teeth to get them to give the discount when you buy multiple Viking products. It’s been a disaster with them. I could not recommend the product and the distributor. Why would a refrigerator that has a known defect still be sold in the market?

Viking Refrigerators are crazy expensive rather than just going with a regular refrigerator. But my wife wanted one so we got one and it is fine. Our experience with the sales rep and the installation were great. We also have a Viking stove and the starters on the gas thing weren’t working. But then a gentleman showed up, found the problem, came back with the parts, and fixed it.

When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.

I must manually defrost a several thousand dollar machine every few months or the repair will cost $1100. Not happening. The refrigerator will only cool to 43 degrees Fahrenheit. I would replace it in less than 3 seconds but I paid to have it built in with cabinetry on the front which cost a ton. BUT there is almost no one to repair it. I am seriously thinking about trashing this one. Very disappointing. Since I bought it 12/31/2003 it has been repaired several times. I think I have spent enough repairing a BAD machine. Viking couldnt even get the cabinetry specs correct on the website. It has been a nightmare from day one. Model # DFBB363L Serial # G0000000582.

I like the quality of the Viking and they seemed to be the only one of the few who had the type of configuration we wanted. Our Viking fridge is great and it works well for what we need. It has a lot of space, and the space is very well designed overall. I bought the unit at Pacific Sales in Best Buy, and it took a while to order a Viking from them. The dealer doesn’t usually have them in stocks. I had to wait for two weeks for them to be available.The installation process was a bit of a journey of its own. The people in the store did their best but they are not very knowledgeable about what exactly was needed for the installation. But the people who installed the unit were really knowledgeable. They came to my house four times, so I got to know them a bit. What they do is they install high-end appliances, and theyre the ones who know exactly what needs to be done and in what order. So, I think it will be better if customers like us can speak to somebody that is knowledgeable after we purchased, so they can tell us exactly what to do because theres a complexity in terms of the water line and where the power outlet needs to be.So, this company came to my house four times during the course of two weeks. One time, we were missing a part. And then they came, and they couldn’t install it because we didn’t have the right cabinet dimensions in. I, as a consumer, could have saved a lot of time if I just had one phone call with somebody who would explain things to me and give me the specific details. When you buy a piece of equipment that is $12,000, a phone call like that should be granted. If I was buying a $1,000 refrigerator, I wouldn’t expect that type of service. Other than that, Im very satisfied with the product and I would recommend Viking.

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.

I purchased my free standing 30 Viking range early 2017. We purchased the range from Abt Electronics. The range was delivered with a broken knob. We replaced the range. The new range that they sent, has a loose screw in the fan, that would make loud noise when the fan was turned on. We contacted authorized service station Jags Electronics. They came and fixed the screw. The fan continued to make noise. They now say that the convection fan needs to be replaced. It is an expensive range, and we were expecting better quality of the range. Very disappointed with the purchase. I am not sure if the issue is with Abt Electronics - they sell defective pieces, Viking quality, Jags Electronics - that they are not able to fix the problem at one time. Very frustrated. Would not recommend the range.Updated on 12/02/2017: I had submitted a complaint about my range on Nov 11th. It has been making loud noise when Oven/Convection is turned on. The range was bought from ABT. They sent a defective piece. It has been serviced thrice by Jags Appliance Repair, and he has been unable to fix this. WE WANT THE RANGE REPLACED OR WE WILL TAKE IT TO CONSUMERAFFAIRS. We were told on Nov 16th that someone will respond and look into our complaint. It has been more than two weeks and no one has responded. I doubt if they even monitor the complaints.

We were pleased with the Viking oven and microwave in our other house so we wanted a stove with a black face on it when we build our new house. We’ve only been using it for about a month and a half but we have no issues, we are delighted and it worked out well. Being able to cook with gas is nice. You can control the heat and with the grill on the top with six burners, you can cook a lot. One burner also has a higher BTU on it which is nice. We bought it from Ferguson in the town we lived in. The Viking dealer has a good reputation and known for its bath and kitchen showroom. We didnt hesitate to go to them when we wanted to pick out the appliances. It was a good experience, delivery was on time and they did exactly what they said they were going to do. Registering on the website was easy. We looked at the serial and model number which I got off the stove and the instruction booklet.

I chose Viking for their reputation, the quality and the design but I didn’t have a time to go in to make the purchase so I did everything over the phone and it was great. Ive had the Viking range for about a year and a half now and its great. It was a little pricey but if its something you really want and you believe that youre gonna use all the time, its definitely a good investment. One of the springs on mine was a little faulty but I dont think it affected the quality. I just wish that the warranty was more user-friendly, in that they would contact you to update their warranty. I didn’t know that I wasn’t registered under warranty so after I had to get it serviced. That aside, I like the convection action. It circulates the heat and allows me to check on it.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

We had a Viking in our town home a number of years ago. We decided to buy from them because of their reputation and the fact that we like having the range with glass. The range has been awesome. It’s bigger and it’s a great brand. I would recommend it.

I liked the Viking refrigerators style and it’s a great product. When it had a little bit issue and was making noise, their technician came. They replaced the fan and it was taken care of.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

The range that I got from Viking is not very different from the one I had that was 20 years old. It had fewer features though. I used to have a separate grill and a separate griddle. They consolidated them into one area with a pan that flips over and its not quite the same. But the burners are nicer and it’s easier to clean. The top of the stove looks great and the lights are a nice accent. But after that, I had problems. Ive had to call repair services out here three times, so far. They eventually got them fixed. But its strange. I buy a $500 stove that lasted me 10 years and I had no problems. I buy a $15,000 range and within two or three months of owning it, I have to call to get repairs made. It was not what I was expecting. I regret, a little bit, buying the range. I was banking on the American made name and Viking has a long history, but Middleby has purchased them, seeing there have been some changes in quality and how it was working. And the new range manifested this very same issue as the 20-year-old one I replaced started to have towards the end of its lifecycle. So that was unfortunate. Probably, had I done it again, I would have bought a Wolf or some other range instead.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

We did a kitchen update through a local company here in Columbia called DKB Kitchen Design. As part of our package, we had originally purchased a GE refrigerator. We had real serious problems and couldnt get any satisfaction with the GE refrigerator. We went back to DKB and explained the problems we were having and documented it for them. They volunteered to take our problematic GE refrigerator back and trade for a Viking Refrigerator. The Viking refrigerator has been doing the job but if I had one issue to complain about, it’s the icemaker. I tell our guests not to put a glass under the icemaker because the ice comes out so hard that I’m afraid it’ll shatter the glass. I contacted Viking about that at first and I got some cryptic response about how we can have a serviceman come out and look at it. And I told them I don’t think a serviceman can change the design of the icemaker. But other than that, weve had it for a year now and weve never had service issues unlike with the last GE refrigerator. It also matches all the other Viking appliances that we have. It does what it’s supposed to do.

I’m from Mississippi and Viking is a local company. I chose it ‘cause I could get the full suite in the same brand, the fridge, range, dishwasher, and door microwave. The appliances are well-built and the appearance is good. The fridge, dishwasher and microwave have been okay, but I’ve had a few issues with the stove. There’s something on it thats supposed to be wiped off when installed and that wasn’t done, so the front of the stove rusted between the opening of the oven and the top of the range where the control knobs are at. Also, the igniter gave a little issue one time and my oven quit in the middle of cooking a strawberry cake.I was without an oven for over a week before they came to fix it and my other complaint is the response time on getting the warranty repairs completed, but some of that is not in Viking’s control. It’s the repair facility picking it up. The appliance repair company came and cleaned the thermal cut on the system. If it quits again, the igniter would need to be replaced. There were a few minor issues, but I’m pleased and satisfied overall.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

I like that Viking has a gas range and its large enough for the six burners that I have. I knew about them through word of mouth and after looking online at different options, I chose to buy from them due to brand recognition and the more commercial look of their ranges. When I called Viking, their reps were very helpful, easy to deal with, and immediately helped me register my range so I could get the process started in the repair that I needed. I’ve had a couple of issues but they’ve been addressed through the warranty. They referred me to a local appliance repair company and theyve been responsive. It took a few weeks to fix the issues and there was a back-and-forth on getting the right parts in, but there had been no extraordinary delays. Currently, there’s still one remaining item for repair and they’re ordering a separate part for that.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasnt able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldnt ever go and purchase a Viking appliance myself.

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!

We had a Viking Range installed in 2006 and weve never really been happy with it. The temperature control in the oven stopped working. So, we went to our local appliance store and looked for alternatives but then our appliance store operator, B&B Appliance in Escondido, told us that Viking is much better now. We really liked how Viking fit our needs. We wound up getting fooled twice. When our new Viking Range was delivered, we turned the convection fan on and it was rattling against the grill as it was badly installed. Thus far, temperature control of the oven has been absolute crap. Weve done two big cooks on it, a turkey and a roast. After about an hour, the oven temperature seems to have dropped by 100 degrees. Also, we turned on the range burners the first time we used it and those cracked off showing us rust. While its running, it makes a clank as the temperature goes up, sounding like a contraction or expansion of steel. Additionally, the convection fan switch on the front panel failed. We had another tech come out and put another switch in and that failed within an hour while the tech was still here. This Viking has cost me a fortune.

I purchased a whole set of Viking Ranges for my new home and Ive been really happy with the appliances. I got a range, a hood, a fridge, a dishwasher and a mixer. Their quality has been spectacular and the installation went great. However, recently I had some issues with my dishwasher. I called them about it but theyve done nothing to help. Ive spoken to three different representatives. The first one told me to go on and make sure all my products were registered and then call back the next day. When I called the next day, the lady said shell get it set up for me. She gave me a repair number and the name of the company to call. I called the service company and they said that Im outside of their service area and they wont do the work regardless of whether Ill pay for it or not. I called back Viking and the next lady worked to try to find somebody else who could fix it for me. She looked it up and said Im out of warranty and Im out of luck. I told her I knew that I was two months out of my warranty and that I shouldve reported the problem a little bit faster. But I told her I have no problem paying to have a service provider come out and fix it. I was also willing to pay for the parts and I was not looking for them to pay for any of it. I was just looking for assistance to find an authorized service provider that can do the work for me so the dishwasher can get back up and working.Im so frustrated about my Viking appliances that Ive really enjoyed and which have worked better than I anticipated. Its rough for me right now because I cant find anybody who is willing to work on them. And the company doesnt seem to care about whether or not I can fix the whole top of the dishwasher that doesnt work. Also, I have a matching set for the kitchen and replacing the whole thing seems ridiculous.

We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

I spent over $20,000.00 on a complete Viking appliance replacement for 15-year-old Whirlpool Gold appliances. Most expensive mistake I ever made. The dishwasher does not dry the dishes at all and the inside of the dishwasher is always wet after a cycle. The refrigerator is very noisy and the condenser fan is louder than a jet engine when running on full. Freezer items have frost on them and I can only hope it does not break down in the near future. The convection microwave does not even pop popcorn correctly (or at all) unless bag is placed on a bowl turned upside down? Convection cooktop seems to be working okay as does the oven thus far. I have had several repair calls on the refrigerator with no repairs. One repair person indicated it was supposed to be loud. Do yourself a favor and buy Kenmore Elite or something else besides Viking for 1/3 the cost and 100 times better quality. I want my Whirlpool Gold back (as well as my $20,000.00). Viking needs to wake up before they go out of business. Is there a lemon law for appliances. These are all appliance purchased in late 2013 and I am already looking to replace them all.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

One of my friends bought a house that had a Viking Range and I was out of a range for three months because I couldn’t find anything I wanted, so I researched Viking. The people that installed the stove was fantastic and it’s a rarity now to find that anywhere. They were Justin and John and it was called Bald Eagle Delivery & Home Service. They were a father-son team and they were incredible. They worked together very well. I live up in the mountains of Colorado and I can’t get anybody out here to do anything. I got the stoves that are 410 pounds, the smallest one, and they took their time, installed it correctly and showed us how to use it. The overall experience was amazing. As opposed to going to Sears, Lowe’s and Home Depot, I won’t go to any other place but Mountain High Appliance in Colorado Springs because the service was good. We’ve had four ranges in the 20 years that we’ve lived in this house and they keep going out. My husband did not want me to get a Viking Range because of the expense, but I told him that I was getting it. The roll-out trays inside the oven are great. I love the cooking experience, having a propane range and the fact that the oven is electric. I got the dual range and I just cooked the most beautiful rhubarb strawberry pie yesterday. It was wonderful. I love Viking Ranges.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

We bought our Viking 6-burner range used, with very low usage on it. It looked all pretty with the stainless parts, and worked well... for a year or two. After a while, Ive noticed the lack of stainless parts and fasteners where it matters. This thing is just a rust-bucket. We live in an area where steel is not particularly prone to corrosion - the lousy materials are to blame. Rusty, creaky door hinges (maybe that is why our door actually stays closed :-o). Rotting gas oven burner. The pan under the grates has rust-through. On and on. If I thought this was a long-term keeper, Id order a truckload of igniters for the oven, as they go out regularly. If I had to pay someone to work on this, it would be much cheaper to buy something else. Rubbish! Id rather have an old 55-gallon drum and scrap wood than another one of these.

Our builder put Viking range, dishwasher, and refrigerator in our home. The range is great but I already had to replace the motherboard on the refrigerator within six months. The seal around the freezer chipped because the availability of getting a motherboard took an extra number of weeks. The appliance company sent somebody out and said we needed a motherboard. They tried to communicate with Viking but they werent successful. So we ended up calling Viking and then we rescheduled the guy to come out to put it in. I wondered about that a little bit and I wasnt happy with that at all. I wish they were a little more customer service oriented. If Im gonna recommend Viking, then it will be something based on my experience with them and not how I like their range. My little experience with the refirgerator has clouded my perception and I would not choose Viking if I had to replace an appliance.

My friend had a Viking range and I liked it. I like the look and feel of them, the professional grade and quality. Those have been questionable, however. The stovetop works fine but the oven never worked right and it took me a long time to finally get a service tech out. He came last week and ordered the parts, so I’m waiting for them. I bought the oven stove brand new online for $5,000, yet it hasn’t been working for a month and a half now. I heard and I saw consumer feedback bashing the maintenance support but despite that, I bought it because it was something I wanted. I figured it is high quality and it won’t need that much work, but it has turned into that already, so theres a little buyer’s remorse. I buy something high-end like that and I expect good service, and I havent seen that so its disappointing. I’ve since gone to Wolf and I checked it out, and their product support is over the top. If I had to do it all over again, I’d probably go with Wolf.

I got Vikings product because it fits in the space where I had to install a refrigerator. Number two, I like the lines of it and number three, because of their reputation. My Viking refrigerator has been good so far. I like the performance and how it’s good with the refrigeration part and the freezer. But I don’t like that the ice cubes keep flowing over and I don’t know how to shut it off like the other refrigerators.

I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.

Everythings working fine with our Viking range. However, we need a replacement part and it seems to have taken quite some time to get that part. There was a problem with the door, in the door handle. It happened in January when it was discovered, and we still havent had it resolved and the COVID-19 pandemic hasnt helped. But Ive enjoyed cooking on the top and we also have a double oven as well. It all seems to be working well.

Viking refrigerator was in the house when I moved in, and I really dont like it that much. It was broken within two years of purchase. It does not cool well. Ive had a lot of refrigerators and Ive never had one to be that broken that fast. Nevertheless, their licensed repair people were excellent.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

Weve purchased a whole lot of Viking in our past two houses and Im done. We bought an 8 burner dual fuel range when we remodeled our house. Within one month of when we could start using it, we had problems. In the 3 years since the remodel started, weve had service out a minimum of 10 times and they cant nail down a problem. They suggested keeping a log of issues which we did for a year. Showed dates and issues documenting a routine problem with the temperature not seeming right, uneven heating, self-cleaning doesnt work, pre-heat takes an hour and over fan takes more than an hour to turn off. Fixed several different pieces and STILL have such uneven heating that nearly everything comes out burned on the outer edges before the inner part will be cooked. Forget making a cake. The middle will be raw when the outside is done. Nobody from Viking will help. The regional manager called once while I was at work and wont return any calls after 5 attempts. Clearly just trying to look good on a report, not actually help. What I want to know is what about my written warranty AND the implied warranty of fitness for purpose (i.e., being able to cook things normally) that is supposed to be the law?! Not only will I never buy another Viking product. Im warning everyone I know against it also.

A friend of mine owned a Viking range and I thought that I just had to have it. I like to cook and Viking was a higher end range. And since I was building a house, I had to get it now because I won’t be able to get it later on. I went to Cowboy’s Kitchens in Ridgeland and everybody was very accommodating. When I had a problem with one of the ignitions on one of the burners that wouldn’t light, they sent a repair personnel who replaced a part. They were efficient and Ive been happy with everybody. I love mt range too and I want to get the griddle that goes in the middle. Were barely 60 days in and Im looking forward to experimenting with my range. Im still tinkering with it and have learned that it cooks much faster than other ranges so it is more efficient and saves time.

When we were searching for a range, some people were trying to sell me Wolf, Thermador, and Bertazzoni. There were some other brands they were telling me and I didn’t like what I was hearing. They were also telling me not to buy Viking but I stuck with my plan to either buy Wolf or Viking. I looked at Wolf first but then I didn’t like what some people were telling me about Wolf. They have good equipment but the price was extremely high. Then I found a guy who was willing to negotiate the prices so I decided to go with Viking. He did a really great job. He brought out all kinds of brochures that he had and gave it to me for me to look into it. Im gonna go back to his place because we are also interested in buying a refrigerator and we want to go with Viking. My wife and I are really happy with the Viking equipment that we bought. Everything’s working very well and we love that. Viking is the best.

I liked the way Viking Ranges look better than other competitors. I like my ranges quality a lot, but there are a few things I dont like. The top is very difficult to clean. There’s a bar on the top before the burners and it’s like a crevice. Theres no flat surface there because of that enclosure. Everything around the burners gets into those cracks. It’s in a really bad spot for the stainless and you have to clean it constantly, and the best thing to do is vacuum it up. Plus it doesn’t make sense that they didn’t make a smaller burner. They’re all the same size and if you had a really small pan, it could be difficult to use. Other than that, it cooks very well. I like the oven racks and the way they telescope out is good. I’ve cooked a lot in the oven and it stayed clean until I dumped a batter of egg thing in it. I slipped, but it was fine. Theres a learning curve though. You can’t just put it in and use it. You need to really read.

This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.

We were shopping around and looked at Viking. We looked at the outside and the description on the panel but didnt do research. We also compared and heard about the Viking reputation. We thought that Viking was a high-quality product so we bought the refrigerator and dishwasher. Surprisingly, there were minor problems all along so we kept calling the service. We were a little disappointed because our old kitchen had a custom built-in refrigerator work 23 years and never had a problem before it broke down. The Viking refrigerator door could not close properly because a mullion glide did not fit. The problem did not occur after the first service and the second service occurred this afternoon where the rep was very courteous and knowledgeable. The servicemen delivered and it seems working now.

I’ve always been a fan of Viking appliances. I found the refrigerator on the website and I love its quality. I dont have to worry about needing customer service because majority of the time, the refrigerator is going to work like its supposed to and Im not going to have problems with it.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

Viking Refrigeration is supposedly one of the best brands in the market and my wife likes them better than the others. I’m a hundred percent satisfied with the quality. We had issues that I didn’t expect because of the price of my refrigerator but I’m not gonna say it’s a bad or terrible refrigerator and they replaced it so I cannot complain at this point, although this is mostly what I feel should not happen. Our Viking refrigerator is huge and the freezer is on the left side while the refrigerator is on the right. My wife, three adult daughters, and I are very careful at home and don’t beat up our kitchen appliances. But the drawers are breaking apart and the shelves and door shelves were disintegrating which is really weird and that I would not expect from a refrigerator with a price tag that Viking has. I assume they crack with the cold. I was very surprised and I really expected a little bit more. So I called the warranty and they sent me new ones.I had an issue with a microwave that Viking ended up fixing, though I wasn’t happy at all with the first company that came. Then I had another issue with a cooktop and the company that came to do the repair was very good. When I buy appliances with a price tag of Viking, I expect their life to be longer. The problems we had are not terrible and would not keep me from buying Viking again in the future, but I was disappointed that I had much more issues with the microwave and cooktop, that I did not expect with luxurious appliances such as Viking.

It would take days to fully explain all of the trouble weve had with our Viking refrigerator and freezer. They are both about five years old and have been nothing but trouble. The first freezer was deemed a lemon and was replaced just before we purchased our home. The replacement freezer has never worked properly. Over the past year, I have had the local repair company at my home about a dozen times. My children are familiar with the man. They greet him by name; we even got him a Christmas gift! That is how familiar we are with the repairman.Last March, the refrigerator stopped working. It took over a week just to have someone come and diagnose the issue. Then, the part we needed was on back order. We were without a refrigerator for over a month. As a wife and a mother of two young children, you can imagine the problems this caused. Once it was repaired, it worked for a few months, until we began having issues again in the summertime.We also had an ongoing issue with the freezer developing a sheet of ice on the back wall. On December 18, 2018, we had the repairman come for the issue with the ice in the freezer (I think this was his fourth time coming for that particular issue), as well as an issue with the refrigerator developing a sheet of ice behind the drawers. Each time we have one problem repaired, a new one comes up. I actually called Viking Customer Service and spoke in detail with a representative on February 12th. I explained that we had been without a refrigerator since December (in addition to the ice developing, there was another issue that caused the refrigerator to stop cooling). The part needed to repair this problem was on backorder. She was very kind and helpful and assured me she would return my call within 48 hours. I have yet to hear back from her.The cost to replace the refrigerator and freezer is over $20k. The fact that we have an appliance that is that expensive and it rarely functions properly is absolutely ridiculous. I would happily purchase another brand, but nothing is the same size as the Viking. Therefore, were looking at having to renovate our kitchen and change the cabinets to accommodate a new refrigerator and freezer. I had a sliver of hope after speaking to the customer service representative, but now I know that was too good to be true. Not only are the Viking products unreliable, they dont care about the consumer.I have never been so dissatisfied with a product or a company. I have spent countless hours on the phone with the repair company and days at home waiting on service. Ive wasted money on the repairs, not to mention the obscene amount of food, both refrigerated and frozen, that Ive had to throw away. I honestly cannot believe they are able to get away with selling these products.

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

So far, everything is good with the Viking range and I enjoy it a lot but I have noticed that the door to the oven is not exactly centered. Other than that, Im very pleased and would recommend it.

Based on reviews online and their reputation with their consumers and my friends, we decided to get a Viking range. The cost of their range is twice the quality ratio. Im not quite sure what I paid the premium for and the quality of the range is in the middle: not great nor bad. The infrared broiler is my favorite feature of the range, but it does not work that well. I also like the convection and the high-BTU burner. The gas regulator stopped working. It malfunctioned and I couldnt get any gas output from anything including the oven or the burner. I made a service call for it and they took care of it pretty quickly. Overall, Viking range is overpriced with limited options.

Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly. Its now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. Its hit or miss whether youll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Dont waste your money on this overpriced defective product.

We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

We purchased our apartment last year and everything was installed already. It’s all Viking. We’re quite happy with the equipment. Everything is working smoothly and the range is great although we have an issue with the noise. It took me really long to have the technician come over, which was probably a few months but he came and looked at it. He said that it was a manufacturer issue so, he put a few bolts on the back. The noise is still there but it’s less. I like that the microwave is spacious and then, my stove is good. The oven is okay too, even though I prefer to have an even bigger oven. The fridge with a French door freezer is big too but I will benefit more if the freezer compartment would be larger, but it’s okay. We still fit it. We’re just a family of five people but we need more space.

30 Double French Door Oven - I must say that I am extremely pleased with this product! Being a Chef, I am very particular on whats in my home kitchen, seeing that my wife and I like to entertain (as my time permits). This oven has exceeded my expectations. Not on just looks, but performance. It heats very quickly, cooks/bakes very well, and the temperature probe is accurate. Its a real eye-catcher when someone walks into my kitchen.

The Viking Range fit all of the requirements that I had. Its a professional range and has a 36-inch all-gas oven. But Ive had a lot of issues with the range. I had to have the ignition switch replaced about a week after it was installed because the oven would not light. And now Im waiting for them to come and replace the burner in the oven because it wont stay lit. It was installed in the middle of September and it hasnt functioned properly since. But the dealer has been helpful as far as sending someone out to repair it. The Viking rep called and was very pleasant. He offered to come out and do a free demonstration whenever the unit is functioning properly. Theyre supposed to come out and replace the burner. Hopefully after that he can come out and show me some features of the oven.

The French door refrigerator we bought in 2017 has been a disappointment, After 1 1/2 years, the freezer door handle literally fell off. Viking denied it was a defect and I had to pay. Got the wrong replacement water filter and they wont exchange. Customer service sucks! Pay the extra and get Sub-Zero.

Wow. Im glad I discovered this site. It is somewhat comforting to know that so many other people have been totally screwed by Viking CRAP. My $10,000.00 Professional refrigerator is a total joke. The produce drawers freeze everything. The inside is fragile plastic and replacing parts is a nightmare. I talked to a carpenter just today about re-configuring the cabinetry that the Viking Professional (48 X 83) is built into, and replacing it with a normal refrigerator designed for a home. I also bought a double Thermador oven and 48 cooktop. I like it, but was told by the store that the appliances were purchased from that when things start to break on the stove, I wont be able to replace any parts because Thermador has an aggressive obsolescence policy, and you cant get parts after 7 years.I will replace the cooktop with a Wolf cooktop when it finally stops working.

The switch for the inside lights of my Viking range broke thats why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and Id strongly recommend others to buy one too.

When we redid the kitchen, we did research online and decided to purchase from Viking. We bought a refrigerator as part of a package and all the Viking products just kinda fit our needs. Our experience with them has been very good.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

I renovated my kitchen 12 years ago and purchased Viking refrigerator, stove, and dishwasher. I chose Viking because I thought it was a quality company. My experience with all three of my appliances was less than satisfactory. I had numerous service calls to an appliance repair company for all three at various times. I would never recommend Viking to anyone I know. In my previous home, I had a Sub-Zero refrigerator and a Wolf stove. I never had a problem with either one in the many years I lived there. I am sorry that I didnt purchase those brands again instead of Viking.

We like the Viking refrigerator and the quality is good.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

I’ve used Viking for several years. I’ve had a 16-inch Viking range in one house and had some other Viking and Jenn-Air appliances as well. But Ive always gone back to Viking. My wife likes them because the big Viking ranges have removable inserts so when we spill and things flow over on the gas ranges, we lift the grating off and then there’s a pan that we can lift out on the older ones that makes it much easier to clean. But in my current house, I bought a Viking surface gas range and it’s a pain in the ass because I can’t pull those pans out to clean them.I also have a non-built in refrigerator and I had it drop shipped to my house. I unpacked it, installed it myself, set it all up, and it’s perfect. I like the LED lighting in them. Its just a nice touch to it when I open the doors. Also, the handles have a substantial feel which at times, feel a little better than industrial feel. Others are still in boxes and they’re waiting to be installed. One’s a built in refrigerator, built in freezer, and a built in wine cooler. And I have a construction project going on right now so they’re not going to be installed for another four weeks if all goes smoothly.One of the reasons I’ve gone overboard with Viking is because when I went a local supplier where I’m at to look at Viking and they didn’t stock them any more They said, “Well, we actually just had to pull them out because we don’t do enough business here. Viking is consolidated per dealership network. And so I called another dealer and they said, “Yeah. We’ve been buying up all the demo Viking stuff and Viking bought stuff from other dealers ‘cause they’ve gone through a dealer consolidation. So I ended up going to a dealer in Dallas, Texas and buying most of my Viking appliances from them. We got a really good discount because they had been buying up inventory from other dealerships in this consolidation so my timing was right.Nonetheless, I spent over $20,000 but Ive got three refrigerators, a wine cooler, two stove tops, one gas, one induction, and one Viking wall oven and two Viking warming drawers. My wife absolutely loves the wall oven because they’re French doors, and she’s short. She’s burned herself on oven doors trying to reach into the oven to pull things out and so those French doors are phenomenal for short people because they can get right into the oven without having to reach over the door when they open the door down in a conventional oven. Ive already recommended them to a couple of friends that were remodeling their kitchens. I even told them where to go and a couple of dealerships that I worked with that gave really good pricing.

I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.

I just purchased $25000 in Viking appliances one month ago. I have used the dishwasher twice and it does not dry the dishes. It stays wet inside and smells up the whole kitchen within hours of running the dishwasher. The bottom indicator light is also missing. We just figured that out. I will be trying to return this dishwasher on Monday. I will let you know if I am successful in returning it.

I’m fine with the Viking range. Its quality is good. It is well and it works. The Viking team was nice too. They got a recall item and sent it to me but come to find out, it was already on the unit when I got the recall item.

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range. I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!

I spoke to Build.com and then they said that Viking is good and people are very happy with it. They didnt offer the other brand that I was looking for. But some people were saying after your guarantee expired, youre not gonna be able to use Viking and that they dont come out and fix the refrigerator. But I like the refrigerator. I wanted it to be a little bigger, but its still fine. I like it because if I leave the refrigerator open, it makes a noise if the door was not closed properly. I tried to register my equipment online because they were saying theres a rebate. I completed the rebate and sent it a couple of months ago but I have not received any rebate yet. Even so, the interaction with the customer service was good. I would recommend Viking Refrigerators to others. As matter of fact, Im in the process of building another home and Ill definitely buy a Viking again.

I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and youre gonna lay down some bucks for it but it is worth it.The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldnt have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husbands favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But Im concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint. We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. Youve got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person Ive shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner. We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you cant really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

Given my understanding of the quality of Viking, the fact that they had a freestanding refrigerator that would fit in my space and the configuration that I really liked, I went with the brand. I really like the French door configuration without having to have an ice or water dispenser in the doors. So far, the qualitys great and I hope it continues to work as it is. I love the product.

My parents have Viking appliances and I liked the ranges design, so I bought one from an appliance store where I buy all my appliances. It’s an induction range, so it’s very fast compared to my old range and Im happy. It’s a good range.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.