I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

A friend of ours recommended Viking Refrigerators and my husband looked at everything online and read the reviews. We purchased everything online and it went well. Everything was like how they told us. Plus, everything was here on time. The refrigerator had a lot of space, which was the one thing I was looking for. Plus, the separations are perfect. I’m really happy with what I got.

I’ve owned two properties and both of them had Viking products. Im also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and Ive had no issues with my double French door refrigerator.

A friend of mine in North Carolina had a small Viking in her kitchen and I liked the way that Viking Ranges look and I wanted something that was a step above whats in a regular big-box store. However, it rattles so I had Midwest Appliance Repair come out for it. It was still under warranty so they had the fan fixed but I never called them back for them to fix it again, so now its out of warranty and having to put a new fan in there would cost around $300. Also, it wasnt cooking evenly on the front right burner. So when Midwest was out here, they told me that there were two missing silicon bumpers that were supposed to be on the grates to hold it way up from the flames to the proper height. I asked them to order me a whole set for all three grates so I can replace them if I lose one, but the guy called me back and told me that it was $28 a piece so I will just go down and find something else at Lowes that will do the trick.The parts are pricey especially given how much the cost of the range was. Other than that, my friends call it diamond mill because its fancy and Im happy with it. I love the quality in terms of the weight of the piece and the way it cooks that food. I also love that roll-out rack on ball bearings and the freezer doesnt dry things out and theres never a freezer burn. Overall, its the kind of stove that if I ever move, it will go with me.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.

My Viking double drawer under counter refrigerator is fantastic. The unit itself feels of super strength quality. The temperature is always spot on even with the abuse of my 4 children going in and out for drinks. We love the LED interior lighting and heavy duty door rails on the drawers. We also love our Viking dishwasher. It is very quiet and has a spotless wash. Viking truly the heart of our kitchen. Thank you!

I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.

The house we purchased had a Viking Range and it was un-repairable according to our insurance so they said, “Replace it,” and we decided we want to keep the same. The one we had before was a four-burner and we replaced it with a five-burner. But my wife wants me to call on it for service now because the guy who installed it said to do a deep cleaning right away. So we did for like two and a half hours and after that every time we turn the oven on the fan has a weird noise it didn’t have before. Before everything was nice and quiet. We could hear the fan coming on exhausting the oven. And then after we did the deep clean -- the high temperature clean, now it sounds like the fan is hitting something. When we installed it the place I bought it at said that they would be putting in something like anti-tip or something to the oven so if someone stands on the door the oven wont tip over. But they did not put that in. We also ran across some problem when we were trying to fix the original stove. The cleaning function would not work on it and the burners wouldn’t fire up every time. We had to use an igniter. But I had maybe four different people out here to look at it and said, “No, we don’t do this Viking.” They wont do it. That had scared my mother a little because we were remodeling her apartment and she was thinking of getting Viking but were not too sure now because its difficult to find service for them. Not everybody deals with Viking.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

I wanted a matching kitchen and since I wanted a Viking Range, I wanted everything else Viking. It was bought for a house that is currently being built and the refrigerator is basic as far as features go. I just have to keep my food cold and so far, the quality seems great. Also, the people that I bought it from were awesome. I’d recommend it.

Bought a Viking range due to their good warranty and so far, the quality is good. But I had a little bit of an issue in the beginning. The range wasnt holding the right temperature and it had to do with a computer glitch within the motherboard. So I called up Viking, and with the warranty, they sent someone within the week, and he fixed it, and I havent had a problem since. Everything in general is very high-quality made. The people at the Viking dealer at P.C. Richard were knowledgeable and overall, it was an excellent experience.

Viking is one of the reputable refrigerator brands. I wanted an all-refrigerator, which some of the other competitors also had but I liked the aesthetics and the model that Viking had. We can utilize the refrigerators built-in feature with the counter depths. Vikings customer service was helpful, and I have not had a lot of interaction with them, but what I have had has been very satisfactory. Overall, my experience was very good and I am very pleased with Viking.

We were doing a remodel and we wanted something a little higher end. We bought our Viking refrigerator at Best Buy as we had a significant number of credit card reward points and we went with the Best Buy cards. We bought it before our remodel and we didn’t take it out of the storage until around early spring in 2018. We had significant problems with it over the summer and we had the technician out at least seven times. It was still under warranty at the time and what was happening was the refrigerator side of it would never be at the set point. Oftentimes, it was at 45. The tech was out to try different things and replace the electrical panels. By the last time, they ended up replacing the entire electrical panel and it has been okay since then. It still is not perfect though, and it seems to be hit or miss. If the set point is supposed to be at 38, it struggles to get a 38 on the refrigerator side. I like the refrigerator, nevertheless. It is prominent and it sits really well in our kitchen. At the same time, we were forced with the contractor company because they are the ones who handle the warranty. As long as it is under warranty, we have to go with them. We would wait for a significant period of time for the parts to come in and it got to be a really long, laborious process. The guy with the refrigeration company would complain that there were changes going on at Viking, where the warehouses were, and it was hard to get parts. It was frustrating when we had already invested on a Viking refrigerator, stove, dishwasher and range. I couldn’t just call Viking and say, “Look, replace this thing,” because we had to go with a particular company to do the repair. This issue started in May or early June and we were still dealing with it by the end of July. On one hand, there are things about the Viking refrigerator that I really like. I like the way it looks in my kitchen, and the freezer is working fine. On the other hand, the refrigerator and the whole repair and problem-solving process seem really cumbersome. Why did it take three months to resolve? I am dissatisfied with that.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

I saw Viking in model homes and magazines and I went with the brand because of the name alone and the look of the product. The refrigerator itself is a great-looking product but the ice maker is a real deal-breaker. My wife and I use quite a bit of ice on any given day but the ice maker produces only one small layer each night. In comparison, my old KitchenAid filled up with ice every single night. I bought the Viking refrigerator from Pacific Sales so when my icemaker unit stopped working after the initial tray of ice, I called them. I came to find out they dont service Viking products and I had to call Viking myself. When I did that, Viking said theyll send someone out through Executive Appliance to service the icemaker. It was nice that they serviced it, but the icemaker still puts out a slow amount.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

Viking Range is difficult to get in touch with customer service and parts take WEEKS to get. And when they do arrive they dont always work. I have had my Viking range since 2006. In the beginning we had to have the ignitor switches replaced. I believe it was under warranty at the time. The smoke eliminator fell out of the larger oven but it is very difficult for the homeowner to replace as the heating element covers the area where the casing of the smoke eliminator and I do not feel comfortable removing the heating element. Another issue that we have had is the self-cleaning on the small oven stopped working. I have since figured the issue out that the door wasnt closing enough for the self-clean to work. I now need to push the door tightly closed until the self-cleaning function kicks in.Now comes my biggest issue. On the morning of December 25, 2016, I cooked a breakfast casserole in the larger oven. Later in the morning I went to put the turkey in the larger oven to find that there was no heat. The fan continued to run but neither the broiler or bake element would work. I called one of the two certified Viking specialists in my area. They couldnt come out until December 29. Once they arrived they called Viking who told them that I needed a new circuit board. I had issues with getting in touch with the Viking recommended Mr. Appliance after I put down a 50% deposit and was forced to call another Viking recommended certified appliance repair company. The second company called Viking Range and ordered the parts that were needed for the repair.It took 3 weeks to get the parts because they were in production. The parts finally came in and the repair guy came out to the house, put the part in... it didnt work. The circuit board was faulty. He then tried to move the small oven circuit board to the larger oven and it shorted because once he tried to put it back into the small oven it didnt work.So now I sit here on February 20, 2017, almost TWO MONTHS LATER, with no oven at all (it was difficult only having access to an oven that only holds a 9x13 pan) and no stove top (one of the repair guys told us that we had to disconnect the gas in order to repair so we had to hire a plumber to come out to disconnect the gas for the low low price of $130. That was done on 1/3/17). I have since had to purchase a countertop burner because I am assuming these parts will take weeks to get. Every Appliance Repair company complains about how hard it is to get in touch with Viking Range. I am fed up with Viking Range and will never recommend their products to anyone, especially for the price.UPDATED ON 04/07/2017: I continue to stand by my stance on NOT purchasing Viking products. It took close to $1700!!! (Over $1200 was for parts alone - several that werent needed had Viking been able to figure out what was wrong with the oven) and close to THREE AND A HALF MONTHS TO FIX my range. First due to the fact that circuit boards are manufactured by different companies and thus are not made the same so they need to be rewired to adapt to your oven. Second, parts take a long time to get. 2-3 weeks was the average time it took to get my parts. Third, Viking has a problem figuring out what is wrong with their OWN product.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldnt spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

I like the look of my Viking refrigerator and I’m very happy with its performance. It keeps the temperature well and if I keep the door open too long, an alarm sets off. Viking has a very good warranty program too. I had a couple issues with my Viking oven and they sent a repairman under warranty immediately and fixed whatever the issue was at no cost. I would tell my friends that it would be a wise decision to purchase a Viking.

We chose Viking because we just built a house and we wanted all the appliances to be the same. And we’ve made contact with an appliance company and they had a package with the three - the oven, dishwasher and refrigerator. The quality of the appliances is terrible. It was absolutely horrendous and we would never recommend, per our experience, Viking appliances again. We had three, now we have two Viking appliances, which caused an astronomical amount, and every one of the three appliances had defects and issues. We are superiorly disappointed in the quality of the appliances for the amount that they cost. The hinges are broken on our range. They had to replace the fan on our oven. The latch on the dishwasher is broken. The door was damaged. They had to replace the door on our dishwasher. I don’t know if that happened in shipping or not, on the dishwasher. But all three of our appliances have had issues.Our refrigerator was so bad that they had to take it out and replace it with a different brand completely. Our Viking fridge had a stainless finish and it looked like dimples on a golf ball on all the doors. They replaced them three different times, and every single time that they replaced them, it was the same exact thing. It’s definitely a defect in manufacturing. What happens is that they spray the foam insulation in there, and when it dries, it adheres to all over on the stainless steel backing and it sucks it in and it makes it look dimpled like a golf ball. They came out and replaced the doors three different times. They got the Viking representative involved and they said, “We’re gonna send you brand new ones from the factory.” When they came and installed them, those ones looked worse than the ones before. The appliance company felt so bad that they said, “We’re going to replace your Viking Refrigerator with a GE Café.” And that refrigerator is absolutely beautiful.

I love the stove. It cooks fast. The quality is good and Viking has always been good. But the ordering process was a disastrous nightmare. Viking should not ever let Best Buy sell their products again. I totally understand that there’s a shortage of product and people to build product. But Best Buy ordered it for me, initially, then they canceled the order, then they triple billed me. I was paying $18,000 for the stove at one point. Then, come to find out, it sat in their warehouse for two months. Then they shipped it and brought it, but they brought the wrong one. They ordered a propane stove instead of a gas stove. I had to pay somebody to come in and put the conversion kit in. It was disaster after disaster after disaster.

I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly. Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove. They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didnt get a phone call. In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same. But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely. Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didnt even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another. All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

The oven will intermittently not cycle and reignite to maintain temperature. The range is now nearly the end of the warranty and replacement parts, motherboard, and gas valve have been on backorder for months. After numerous calls to the authorized service center over the past two and a half years, the problem is getting worse. Just last Saturday, a family dinner was ruined because the range shut off and refused to reignite. The next day, no problem, the oven fired right up. Overall we are very disappointed in the lack of quality, value, reliability, and factory support. We would not recommend purchasing Viking products, and will not in the future.

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

The freezer part on our Viking was working fine but the refrigerator part has got a sensor that is not working and we’re having our third service call on it today. We’ve only lived in this house for a month. Viking’s customer service has been okay but they are in Mississippi and it is another one of these 30-minute phone calls. The service people are actually not Viking employees. They are a contracted company and they have been very good. They diagnosed it the first time, had to order a part, put it in and it is still doing it, so they are coming back today to see if they can fix it. I got the impression from the service people that there was a known problem with this fridge because when they called, they said that their tech support people knew what it was right off the bat. So Viking might have a problem they need to fix. Viking is suboptimal.

Our GE refrigerator doesnt have as good as the quality that we expected for the price. The worst part is I cant really get it cleaned. I follow the instructions as to how to get that stainless cleaned and it doesnt do what the manual tells me. It doesnt really look like I would want it to look, which is to look uniform. It doesnt come out even and the surface is so bad to clean that I keep those fiberglass things so that when I open and close the doors, I dont have to do the handles constantly. And the other thing which we didnt know when we purchased it was we just assumed it had an ice maker and it doesnt have an ice maker.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

We wanted a professional-grade kitchen and Viking is the only luxury brand that has a freestanding refrigeration that has a built-in trim kit. So, it looks like it’s built-in, but it’s freestanding. Ive had it since December and I like its bright lighting and professional-grade handles and facade. But I had a horrible experience with the dealer. We were promised that it would be delivered within six to eight weeks, but it nearly took 12 weeks. The delivery timing wasnt good, and I would highly recommend them to streamline their production so it doesnt cause any delay.

Viking Refrigerators is the best range that’s out there. I purchased from them because I chose products that are going to match my kitchen. However, I haven’t used the refrigerator because I’ve had some considerable problems with it. It’s not been fixed yet. It was shipped from a distributor in New York and apparently it wasn’t configured for altitude despite telling them that I live in Denver. It’s plugged in and running, but I have pools of water in vegetable drawers and there is a ticking noise that’s happening with it. It’s that bad. It’s been this way for six weeks, so I am not overly happy with that, especially not after paying $4,000 for a refrigerator.When I called Viking, they were as expected. They got the refrigerator repair company out. I’ve been working with the repairman and he’s been great. He has to order parts but there’s some feedback or manufacturer recall with the piece and so the repairman is waiting for a new piece now. He hasn’t been able to figure out whatever ticking noise there is, so it sounds like a time bomb in my kitchen. I’ve been talking to a lot of people but nobody has been able to fix my refrigerator.The dishwasher and range have not been installed yet, but the range came damaged. I don’t know if it’s the distributor or the shipping company. The range hasn’t been set up yet, but I can’t seem to find the legs that were supposed to come with it. But Viking has been pretty responsive. A lot of the issue lies with the distributor. I wish I had not given them $16,000 worth of business. They have not been helpful. There were supposed to be rebates, but they wouldn’t process. It was like pulling teeth to get them to give the discount when you buy multiple Viking products. It’s been a disaster with them. I could not recommend the product and the distributor. Why would a refrigerator that has a known defect still be sold in the market?

We liked what we had heard about Viking then we have a friend that put in a Viking and we liked the setup of it. We got the built-in refrigerator and its not as deep as a regular refrigerator, which we like because things dont get lost in the back of it, but its taller. We like the door, the freezer section in the bottom, and the way that the drawers are self-closing. We can arrange them to where we have a place at the bottom that we can put platters into or a pizza box or whatever we want to. We also like the fact that everything was made out of metal. Aside from the refrigerator, we also got the French door double oven, the six burner cooktop with the griddle and thee optional griddle, the vent hood, two warming drawers, and a microwave, from Viking. We love the quality of our Viking appliances and we would recommend them highly.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

I was selling the house and wanted to use some upgraded name. Ive known Viking for years and it seemed to be a better deal. I replaced the GE appliances with Viking. But unfortunately, even in the short time that I had it, we had problems with the oven and refrigerator. And the more I talked to people about it, the reputation has really turned bad like Viking is pretty poorly made now. Knowing what I know now, I would never buy a Viking again unless I hear that theyve really improved their quality. However, I like the refrigerators Dutch doors where its open on each side. Their team also had good follow up on the service I needed.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

Ive been very pleased with the quality of my Viking refrigerator. So far, it has worked nicely. It has a little signal if I havent closed the door or the freezer door properly, and that helps because Ive done that once or twice and its nice to get that warning. The refrigerator is stainless steel and I like that finish. I had the kitchen redone so I also got the Viking range, the Viking dishwasher and the Viking hood over the stove. So, Ive been very happy with the products. People who have seen the kitchen says they like it a lot.

I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.

We have the whole Viking suite in our kitchen for 16 years and its built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. Its easy to get parts. Its easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody whos going to do a kitchen suite. Its better to have everything thats the same and all of the components go well together.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

Not going to go long. I will say that the dishwasher has never worked right. Leaks, fails to start, doesnt clean well and finally went up in smoke. This appliance is made by Bosch for Viking so dont go running to them thinking youre going to get an upgrade. Just terrible. The fridge? It leaks, its complicated and makes strange noises. Oh and the shelves just randomly break and are very expensive to fix. Customer service? They have none. The times I have actually gotten through to a person have been accidentally erased from their logs. I am so sorry I bought this stuff. What an incredible waste of money.

Im in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and theyre using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. Im still getting used to my range. I dont use it too much, but Ive tried all of its features and Im very happy with it. Its everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that theyre building.

I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.

I moved in November and I wanted a gas stove. So I found a plumber to put the gas line in and I was either going to buy a Viking or a Wolf. But I read reviews and decided on Viking. I purchased the range from a small store and everyone there was extremely friendly, extremely knowledgeable and very happy to show me all of the wonderful features. They were fantastic and made sure I was happy. I also love the range. Its the best stove. The burners go all the way down to a tiny steamer and thats one of my favorite features. I love the telescopic shelves in the oven, too. I have some back issues and with the way they pull out, its easier for me to get things in and out.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

I had my brand new Viking stove delivered on Nov. 28, 2012. I used the oven twice and, right before the holidays, around December 21st or so, my oven stopped working. Due to the holiday rush, I could only get the repairman from the store on December 26. He came, checked the stove and concluded that the spark unit needs to be replaced. Imagine that! Three weeks after the purchase, an essential part of the stove needs replacement. Today is January 7th, the store ordered the piece but Viking Company does not have it. It is on back order. The Gerhard Appliance store people have been reasonable but the Viking company has provided me with a useless appliance: a stove without a functioning oven and no part to replace the broken one. I am really angry and would never buy a Viking product again. I would like to return the stove and get my money back.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

Im very disappointed about the service department. This problem started in December and until now it is not solved. They ordered the wrong parts 3 times. Executive Appliance say that Viking kept sending the wrong parts. I lost a lot of money throwing away spoiled food and at this point I really need to be compensated for that and I dont believe that this fridge is going to be fixed. It should be replaced.

We bought our range, microwave, dishwasher and refrigerator from Viking. Im not too happy with the refrigerator as weve had an issue from the very beginning when wherein we would get constant beeping. It gives an FR2 error code and beeps and beeps. We close and open it but its constant. Plus, the refrigerator is deceiving as its really big but kinda small on the inside. So, it doesnt fit a lot of things. It doesnt give me water either. We also had an issue with our range. Still, Viking fixed that quickly. The purchase process for my refrigerator was fine and the delivery went okay. Its a nice looking refrigerator.

We replaced our previous Viking Refrigerator, with model VC5B5483. The unit continues to give us problems, just as the previous Viking did. The freezer side continually has frost issues, and 3 times since we purchased, the temperature spikes high and we have to discard hundreds of dollars of frozen items. We have no confidence in this Viking and have Viking in the entire kitchen including: range, range top, compactor, dishwasher. We spent another $10K on this Viking and expect it be fixed or replaced. We could have gone with Sub Zero, but stuck with Viking, as we like the look. Hopefully this can be resolved, quickly. Thank you.

I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. Ive been using Viking for just about a month, and so far, its been a great product.

I had a Sub-Zero for 23 years and it broke. I always knew about the Viking Ranges but never knew about the refrigeration. When I went to replace it, I had to get something with the same size so I decided to go with the Viking this time instead of Sub-Zero. Viking had everything that I liked about the Sub-Zero. I liked the freezer on the bottom, the drawers, the style, stainless steel, and the three-year warranty. I liked the look of it and it fits perfectly. I like everything about the lighting inside, too. Its awesome. I’ve only had it for a few weeks, but so far everything’s good. My refrigerator didnt come with a kickplate and I am still waiting for it. I’m hoping that it will come soon. It’s been a few weeks and everythings been fine. I love it and everybody who comes in loves it. I think it’s great. It meets all my expectations.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

Everythings working fine with our Viking range. However, we need a replacement part and it seems to have taken quite some time to get that part. There was a problem with the door, in the door handle. It happened in January when it was discovered, and we still havent had it resolved and the COVID-19 pandemic hasnt helped. But Ive enjoyed cooking on the top and we also have a double oven as well. It all seems to be working well.

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, Im going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.The refrigerator works, but its not right yet, and I took a five-year extended warranty on it. With this defect, Im wondering if that five-year extended warranty is going to be extended when I finally get a refrigerator that works properly. I wish it was something that could be resolved in a timely manner. I understand people gotta wait for parts, but I bought the refrigerator at the end of December, and Im still waiting for it to be fixed.

My Viking range is the second one Ive had and I really like it. It holds temperature well. Its a beautiful piece of equipment. Its the best center point of my kitchen. The one thing I dont like is that if any sort of dirt or debris gets on the pilot or the starter, it can be a bit finicky. Otherwise, I love it. Somebody came to look at that pilot because I thought it might have been broken. The technician came and it needed to be cleaned. That was a good positive experience. I had to talk back and forth with a customer service person regarding the warranty because I didnt have a receipt. I just had the serial numbers. But they’ve sorted it out. It was easy.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

We’ve known about Viking for a long time. We heard they last a long time. We liked the salesman we bought our range from a lot. We talked about a lot of different ranges, but we ended up settling on the Viking. Our experience with the product has been seamless. My wife seems to be pretty happy about the product. She loves it.

Famous Tate delivered my Viking refrigerator like I expected. Though I wish the ice maker would work a little faster, the ref is functioning as expected.

I bought the refrigerator through the Pacific Sales inside the Best Buy, but the delivery part of it was terrible. The people that were supposed to do the delivery and the installation screwed up twice. It was a 48-inch refrigerator, so its pretty heavy and large. The sales rep has specifically put in the requirement multiple men team to come for the installation, but twice they came out with only two guys and they weren’t able to do the installation. Other than that, the refrigerator has a nice design and has a quality feel to it. But I didn’t expect it to breakdown so early. The icemaker went out only less than a year that it was purchased. So I had to have it serviced.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I built a new home about a year ago. I decided to stick my kitchen with what I thought was high quality appliances. I spent over $25000 on a Viking professional kitchen. Been having issues from day one. First, my 48 fridge freezes anything on the top self. After multiple service calls the tech admitted this was an unrepairable design defect. Today my fridge stopped cooling, nice for a $12k appliance. Also, the fridge door squeaks and is out of alignment just from ordinary use. Second, my oven broke the first time I used it. Took about a month to get it fixed, the first time. Couple of months later it broke again, took weeks to fix this time, same defect. Also, the oven has an annoying function that keeps a loud fan running in it to cool it down after each use, takes about 30 minutes each time. So imagine sitting in your open kitchen, serving a freshly baked dinner, then having to listen to something so loud that you feel you have to speak over it. Poor mechanical design and poor quality, wish I could return them.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

I read all the reviews I could and while most were positive, there were a few negative. The negatives gave me a little concern but I had to believe that a quality brand like Viking wouldn’t make a bad product so I went ahead and bought one. It is a great product! I’m so happy with it! It’s not noisy like some reviewers said. It dries just fine unlike some reviewers said. I have to deduct that some people either had defective units or they are chronic complainers. My unit works great and I am very happy with it!

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

We wanted to get a high-end range that had good reviews. We then found a great website that had a good deal on getting a package, because we were replacing everything essentially. We knew that Viking Ranges was a really good brand and wed seen them in some houses we looked at. The range has been amazing, and the hood has been great. I really liked its quick heat control.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. Theres not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. Its just outside of the adjustment cycle of the screw so, its a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, its a good looking refrigerator.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

I like the quality of the Viking and they seemed to be the only one of the few who had the type of configuration we wanted. Our Viking fridge is great and it works well for what we need. It has a lot of space, and the space is very well designed overall. I bought the unit at Pacific Sales in Best Buy, and it took a while to order a Viking from them. The dealer doesn’t usually have them in stocks. I had to wait for two weeks for them to be available.The installation process was a bit of a journey of its own. The people in the store did their best but they are not very knowledgeable about what exactly was needed for the installation. But the people who installed the unit were really knowledgeable. They came to my house four times, so I got to know them a bit. What they do is they install high-end appliances, and theyre the ones who know exactly what needs to be done and in what order. So, I think it will be better if customers like us can speak to somebody that is knowledgeable after we purchased, so they can tell us exactly what to do because theres a complexity in terms of the water line and where the power outlet needs to be.So, this company came to my house four times during the course of two weeks. One time, we were missing a part. And then they came, and they couldn’t install it because we didn’t have the right cabinet dimensions in. I, as a consumer, could have saved a lot of time if I just had one phone call with somebody who would explain things to me and give me the specific details. When you buy a piece of equipment that is $12,000, a phone call like that should be granted. If I was buying a $1,000 refrigerator, I wouldn’t expect that type of service. Other than that, Im very satisfied with the product and I would recommend Viking.

I’ve had friends with Viking and I thought it was a really good one. But mine has had a lot of trouble. My range was put together wrong so it burned out wires. It won’t work half of the time. I’ve only had it since November and I probably cooked on it three months out of all these months I’ve had it. It’s not really good. Viking sent someone to look at it and they worked on it one time, replaced some things, and got it going. But something else went wrong and maintenance people were sent to check it but Viking refused to pay for the service. They were supposed to get in touch with me to figure out what Viking is gonna do about my problem. The guys who worked on my unit said Viking just needs to send me a new one because mine never worked. We’ve spent a ton of time and I haven’t been able to use my range. It’s still sitting there. Viking got feedback from me and I’m still waiting on them to call me back. They won’t return my phone calls. I used my unit when it worked but I waited two months to fix it the first time. That’s so unsatisfactory. I need someone to fix my Viking.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.

I had an excellent experience with the Viking dealer. Their professionalism and knowledge of the product were good. The Viking refrigerator is good overall, but we had issues when we got it. It was leaking so it damaged our floor. I still have to file an insurance claim for that. I think there was a damaged part, and when I had a claim, the company wasn’t expedient in their response.

Less than 2 years old is making noises and doesnt clean. Called Viking, they dont have anybody in Erie that wants to repair it. Everybody runs away from my dishwasher. The same people that have serviced my Gaggenau, Bosch and Sub Zeros dont want anything to do with my Viking dishwasher. Professional, what a joke. We have barely used it and is already broken. The worst part is customer service. No help at all. Im cutting my losses and ditching this piece of junk.

My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.

Weve had problems with every single appliance that weve purchased from Viking. The refrigerator has been making a weird noise. We had the guy come today to look at the noise and he couldnt figure it out. On the stove, two of the back burners would only light up partially and they take 10 seconds to fully light up. The guy looked at that too and cleaned some stuff up. The back burners are working a little bit faster but theyre still on the slow side.When we got our dishwasher, the motherboard was broken and we had to have a brand new one because when we turned it on, it would continuously run. The timer would not count down regardless of what cycle we put it on. Im not fully happy because of all the problems weve been having. But the problems have been addressed and looked at. Im a little worried that the two-year warranty isnt going to cover everything because of what weve already experienced.

Ive been a cook for many years and I was always fond of the brand. I was torn between Viking and Wolf, and even Monogram. I did a lot of research on all three, and then ended up choosing the Viking. I like the dual oven. That has been convenient to have. The amount of ranges I have on top helps as well, that I can glide the pots across the ranges to move them from one to the other. I also love how fast it heats up. I feel my range took my cooking to another level.

Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.