We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. Weve had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didnt know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.

I liked the blue color offering of Viking Ranges and they werent as expensive as other ones. I knew exactly what I wanted, so purchasing it was easy once I found where to buy it. It was installed wrong though, so I had to have them come out. Once it was fixed, I love it. I like that it has two ovens but the racks slide almost too easily, and sometimes, they just kinda go in and out too fast. Sometimes, Im trying to grab it and forget that I need a hot pad but I have never burned myself.

I like everything about my Viking refrigerator. Its a great appliance. I like the layout - the freezer on the bottom and the two doors on the top for the refrigerator. I love it.

Our Viking fridge/freezer came with the house as new 10 yrs ago. Weve already had an issue with the ice machine but wrote that off to a clumsy appliance repair man. About a month ago we noticed the high temp alarm go off and the appliance stopped cooling. We called out Viking approved technician and he diagnosed the control boards, which I paid 1k to have replaced. Three days later, the alarm goes off again and everything starts to defrost. The technician is unsure what the problem is but suspects a sealed system issue (another 1k). I am fuming about, what is a highly priced fridge freezer needing all this work at only 10 years old.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

I wanted all my products to match so I got a Viking fridge. However, I wish that it has an internal water source. It seems like a basic thing that all the other providers have that Viking does not. I saw that they have a unit that has that, but the one I bought didnt. There was a lot of back and forth with the dealer about it and there was a miscommunication. I was told that it had an interior water source and they may have said yes because they just misunderstood. So interacting with the dealer wasnt a really good experience. Also, I wish they would have contacted me to see how things were going during installation and after installation. I tried calling them but I wasnt getting through. I think that contributed to a lot of the miscommunication because they werent picking up the phone and contacting me directly. Furthermore, my freezers broken at the moment. In terms of getting assistance to help get things fixed, it was tricky. They contacted me but they werent able to fix it. They had to call a Viking service provider and they got out and the parts are on order now. If youre thinking of buying a refrigerator from Viking, look at a different company instead.

We like Vikings brand and the way it looks in the kitchen. The refrigerator is great. All the controls are on the left side of the door, and its easy to program everything else. Its wide so its easy access in and out. I like the different drawers and the accessibility to the refrigeration part. Plus, you can adjust the temperature and humidity. The wide shelf space also makes it very convenient. Overall, it’s been easy, manageable, and it sits perfectly in our kitchen.

The experience with Viking Refrigerators has been great so far although I had to have some repairs done immediately. It was nothing big. During the shipping, one screw got loose and one light cap came off. I have a technician coming out today for an EO code on my under the counter fridge. I called the warranty company local in Houston and theyre good.

The store I went to had the Viking refrigerator at 18 months with no interest. But I had a horrible experience. They had a typical salesman who was just selling a product. But Im not very happy with the refrigerator. The door was bent a little and when I called the store for the warranty, they told me that I had to call Viking myself. A store should have a department to take care of the warranty for the product and not me calling 200 people to the warranty service. It was difficult. And the process that Viking had with their warranty made me feel like they didnt care about their customers. I called several times and they didnt know which companies in my area could take care of my appliance and they asked me to call the companies. I called several but they said they didnt work for Viking warranty. There was a lack of communication. If I’m a company and a customer that buys stuff in San Diego, Id know exactly which to call. It took several calls for me to get what I wanted. I had to wait for a company to come from LA, I live in San Diego, to come to my house to do my repairs. The tech showed up two weeks later. ut because he said there wasnt anything wrong with it, I had to fix the fridge myself. I work in the maintenance division.I will not buy another Viking in my life as I would have paid something cheaper with the same quality. I could have bought a GE or an Electrolux and I would have gotten the same result or better. Availability of parts is better too. I’m a reasonable person. If you spend about $14,000 on an appliance, they should treat you better. Right now, I try to order parts for my refrigerator because parts are not available. The appliance model number is also not in the system yet.

I’ve known about Viking Ranges for years and they’re one of the best-made out there. I found mine on eBay which was how I found the dealer that I dealt with and my experience with them was great. The product on eBay had scratches on it but they sold me a different one that didn’t have any. They have an outlet place down in LA where I picked it up and everything worked great. Also, the oven is wonderful. It bakes perfectly and I love the high output burners.

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

I love my Viking range and it is a very high-end quality product. However, not the customer service at Viking. When I had a problem with the warranty and me registering my product, the issue wasnt quickly resolved. I had made several phone calls before I was able to make a date for someone to come out and look at the issue that I was having. I was being pushed around a little bit because I never registered my product. So, they said that they were gonna register it. I called back a week later and they hadnt done it. Its something that I could have done on my end, but they said that they were going to do it. I had to say, Whats going on? And then they finally worked it out. So, once registering the Viking was taken care of, I was okay with it. But the customer service wasnt the greatest at the time of getting my problems resolved.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that Ive had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadnt realized that. Ive got two refrigerators and the parts are just cheaply made. One of them was delivered totally damaged. The shelving does not stay in place. The drawers don’t function properly and the components bend too easily. The refrigerators are less than two years old and half of the parts in each one of them are bent, have totally fallen out or had to be replaced several times already. It’s very poor quality.When they installed the dishwasher, they didn’t put the bottom plate on the dishwasher correctly. Some of the parts have fallen out of it as well. They’ve also had to come out several times and fix the valves in the dishwasher. But the worst is the range, which has never functioned properly. It’s terrible considering I now have $40,000 worth of useless appliances in my home.The person that I contacted to get warranty service was extremely helpful and walked me through the process of getting everything registered. The problem was that they did not want to honor the double warranty on my appliances. Luckily, I had saved the original invoice and was able to forward it to them so that they could put into my record that it was covered for six years. Ive told everybody that Ive come in contact with to stay away from Viking, which is sad because my husband is a home builder. We could sell tons of Viking appliances. But we buy all of the appliances for the homes that we build from Ferguson here in Raleigh and they have quit carrying the Viking appliances because they have so many problems with them. Plus I will never have another thing that’s Viking in my home. It’s terrible. We’ve had problems with everything Viking.

Viking is a good name and they have a good product. I I had a good experience with their dealer and I like the Sabbath Mode of my refrigerator. But I had an issue with an oven and it took a long time to get it repaired and to deal with the stock on the repair parts. After two months, they finally called me to set up an appointment yesterday.

I bought a house on June 1 that has all Viking appliances. Since I bought the house, the start button has broken twice, each time taking 2 weeks to repair. Luckily the old owner purchased an extended warranty so it was covered, but I literally used it twice and the button broke again. He told me to tap very lightly, but even with that, a tiny plastic part cracked and the dishwasher wouldnt work.Then I received a notice that an electrical part in the dishwasher was on recall and would take 14 business days to arrive at my house, at which point I could schedule a repair person to fix it. Again, the dishwasher will be out of service for 4 weeks. I called Viking and asked them to extend the warranty because the dishwasher has so many problems but they declined. They said the start button will be covered for a year, but labor isnt covered once my extended warranty is up. Ive never had a dishwasher problem before, and this one has only worked for 4 washes in the last 3 months. Save a lot of money and aggravation and pick a different one.

There were a couple of things that went bad and we called Viking. They came and fixed it. One thing was the installation. When the tech put the microwave in, there were some side pieces that they had to fit in. They didn’t put it in and we had to complain a lot.

I went to SR Appliances and I wanted something more high grade than Samsung, LG or anything like that. Im very familiar with Viking and other brands but Viking stood out better to me in terms of price and value. SR Appliances was great to work with. I bought the range ahead of time. I picked it up and installed it along with my contractor. And then shortly after that, because we were going through some renovation, we didn’t want the range delivered until we were done. But the installation went well. The range is consistent and it cooks great. The BTUs in all the burners work great and cook evenly. I bake a lot and it just performs well. I’ve referred Viking to a couple of other people.

I am very disappointed with my Viking gas range (2 years old). Although it is quite beautiful, it does not function well. It smells of gas anytime the oven is on at 350 degrees or less. No one will repair it. I have had the gas company out to check on it. They said that the odor is very unfortunate, but it is not leaking enough to be unsafe. I used to enjoy the aroma of bread baking. I hate my beautiful, expensive range. I do not recommend purchasing a Viking product.

Our builder sent us to his appliance vendor to select kitchen appliances, whereupon a salesman convinced us to upgrade to Viking--there was some kind of package deal on at the time. The first 2 years were marked by constant frustration. The fridge had no shortage of problems (our version had a fridge above and freezer below). The hinges were replaced by a factory-authorized repairman twice (the first time, he forgot to lubricate them, and we ended up with a small pile of metal dust from the grinding metal parts). It took several attempts to get the door to stop swinging 180 degrees. The metal freezer rack started rusting (the factory sent the wrong part for the first attempted repair). Later, the thermostat failed and had to be replaced (it was actually my co-worker who diagnosed the problem--meanwhile, the distributor denied that could be the issue). At some point, I noticed the plastic door gasket was tearing, but I let that one go. These days, every time I look at the fridge, I cant help but notice that it isnt aligned properly. And of course, we never even thought to look at the Energy Guide sticker, where I was surprised to find its rated one of the least efficient refrigerators in its class.The oven arrived with a faulty door. A new one arrived, but the repairman sent it back because it had been damaged in shipping. The second warranty repair seemed OK, but my wife was always unhappy at how long it took for the oven to warm up. The microwaves magnetron failed under warranty and was replaced. But this morning, the microwave started arcing, smoking, and making spectacular sparks from behind the back panel. Its now 6 years old, and I think its life has ended.Im pleased to say that we did not roll over and play dead, and successfully argued our case to get Viking to cover all of our problems under warranty (except todays event). But my wife and I lead busy lives, and its been very draining to be constantly booking appointments, waiting around for repair people to show, and badgering the company. When we first bought Viking, I read all about how they studied and learned from Toyotas quality control systems. All I can say is, they couldnt have been paying much attention on those trips to Japan.

We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does not dry dishes and smells all the time. The clip, which holds the little folding shelf in the top rack, broke. And guess what? Viking will not sell the clip. You have to purchase the entire top rack for $275! I will never buy another Viking product or refer Viking to anyone I know.

D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.

Overall, Im happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

We were limited with space and size and since Vikings one of the ones that fit in it, we decided to choose this brand. We know that its so good. In fact, weve had Viking in other houses and my mother-in-law also has it in their house in Montana. The quality has been excellent. However, were having some problems with the ice maker either because of the way it was hooked up or were not used to it. Also, I like the look of it. So even though we had to go with one of the smaller ones, its a gorgeous refrigerator and its doing its job.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

Ive been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.But I have never been more disgusted in the service that I received from a company, let alone one that Ive just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.Ive since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and theyve not gotten back to me. Quite frankly, my next purchase will not be a Viking because Ive never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. Ive just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

Ive had a couple of Viking Refrigerators and it got one compressor on it. For its price its a good refrigerator. I bought it to keep my food cold. When I ordered it, I knew what I wanted. I did my research, I went in and bought it. While its a professional-looking refrigerator I wish it had two compressors -- one for the fridge and one for the freezer. Id recommend it still to a friend.

Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, Im dissatisfied with Viking as I did not get what I needed at this point.

Updated on 12/23/2018: Viking contacted me a few weeks after I posted the below review in May 2017, and asked if they could send a local area authorized Viking repair technician to come out and look at my D-3 Dual-fuel 30 (RDSCD2305BIB), which I agreed to. The tech came out not long after, I explained all the problems and prior two service repairs by the store I purchased through (Abt), showed him pictures of a pizza I cooked (I included photos with original review), the bottom was still pale and not cooked, the top was almost burnt. He assessed the oven, made a phone call and determined what parts needed to be replaced, including part for the burners, which spontaneously adjust the flames on occasion. He put the order in, but was not completely sure this would fix the problems. I waited several weeks until parts came in and technician came back.I was hopeful on this 3rd time fixing on an expensive oven, but to no avail. The oven temperatures are still not regulating correctly, they dont hold or get too hot, takes far too long to heat up, and still doesnt cook/bake food properly. My most recent baking fail was a homemade apple pie I made for Thanksgiving, a pie Ive made many times in many ovens with no issues. I followed my normal process, but within the first 20 minutes the top crust was starting to burn, so I covered with foil and kept baking because the rest and bottom still needing more time. When it was time to take out, it was a disaster, it wasnt an apple pie, it had cooked it into an APPLESAUCE pie! Ive never had this happen before, there was nothing salvageable and ended up in the garbage. This range is terrible and a complete waste of money, Im so disappointed since Viking used to be a quality brand, in hindsight I wish I had bought something different, Im glad I didnt buy Viking for my other appliances. Everyone I tell whats been happening says Viking should have replaced with a new unit by now.I will say again, I will never buy another Viking product again or recommend. I feel that I have been patient and trying to work through these problems, I enjoy cooking and baking, but not with this oven, its too frustrating and irritating, but I cant justify spending money to buy a new, different oven.Original Review: I did a kitchen gut renovation in 2013 with all new appliances. I wanted to do a dual-fuel because I read those were better for cooking. I researched a lot of options. At the time when I was shopping in 2012, the Viking D3 was still kind of new, but I didnt see any negative reviews and I always had heard Viking was a good brand. I proceeded to purchase the D3 dual-fuel 30 range in a color that is no longer an option and matching hood to coordinate with a color scheme in my kitchen (pop of color) and I dont like stainless, the range was $3400 and the hood $2000. The reputable company I ordered this through and who did the install, had a tech come out to make sure the ventilation parts were installed correctly on the hood, all was good.The range and hood were installed in 2013 and all seemed fine. Not long after, I was cooking something in the oven and the bottom was not cooked properly. I later cooked some pizzas, all them came out with the underside almost raw (pale colored too), but the top cooked fine. I called the company who I ordered through, technician came out and said the Molex(?) part had not been connected at the warehouse. It was still covered under warranty. Keep cooking things and still the same issues. I cooked a pizza once directly on the bottom rack, the underside should have been almost charred, but it was mostly uncooked, the topside was almost burnt (pictures shown).Called again (May 2015) and said it must be something with the cooking element and will order a new part, of which they called me back to say Viking told them the part would not be available until August, 3 months?! I felt that was unacceptable and emailed Viking directly telling them it was ridiculous I had to wait that long for a part when given how much I spent on this range and it doesnt cook properly, Viking rep apologized and shortly thereafter the part arrived in about 2-3 weeks.I also in this time experienced an issue with the vent hood, I was cooking something that kicked up smoke, I turned on the hood and the smoke curled around the hood not into it, I ended up having to open windows to air out kitchen. The technician came out, installed the new part, I told him about the vent hood, said all looked hooked up correctly and I told him what we had to do before installation, he subsequently called Viking who had no answers for him.So the new part was installed and it has made no difference at all. I have a separate temperature gauge for the oven and it never heats to the proper temperature, food doesnt cook properly, I have to monitor it closely. I have to heat the oven at least 30 minutes or more and theres no indicator of when its ready, the blue light on the front is useless except to tell me the oven is on. Once I was cooking something that needed to be cooked at 450(F), after 30 minutes I opened the oven and the gauge said it was over 525-degrees. The gas burners are average, they never seem to be at the correct level according to the dial, and the flames adjust themselves at times. I havent even tried the broil or convection options, too concerned what might happen.It has been extremely frustrating and not pleasurable cooking with this range as its so unpredictable, doesnt cook/bake foods properly. Ive spent all this money for something that looks pretty, and a total waste of $, I truly regret buying it and would never buy another Viking product or recommend it to others. People come into my kitchen and say what a pretty oven and cool color, which I tell them yes its pretty, but its a piece of crap. My other appliances (Whirlpool and GE) have been working great since I bought them through same vendor, no servicing since buying in 2013. I had better cooking experiences on my old, cheap all electric oven, even the cheap one before that, which was 20 years old. Of course the Viking range is out of warranty now and Im stuck with this hunk of junk and based on what Ive heard of Viking customer service and reviews, I dont expect them to be much help. They should replace it. I see they are still selling these models, but are just calling it the Series 3. I cant justify spending the money buying a new range and hood. Its an oven, it shouldnt be that complicated to manufacture something that works properly for that kind of money.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.

To say that I have been extremely disappointed with my Viking oven is putting it mildly. This oven has broken three times since 2012. Two of those times was in the middle of cooking Thanksgiving Dinner. The problem with this oven is a computer chip panel that continually burns out when the oven becomes hot. I have had to replace this part twice. I question why Viking would engineer such a problematic oven and then offer a replacement part that is only under warranty for a year. I have contacted Viking customer service by phone and by letter and their only response is to tell me the part is no longer under warranty. I have replaced the Viking oven and I will never buy another Viking product. I am writing this to alert other consumers to be aware of this issue and the lack of customer service when considering purchasing a Viking range.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

My wife wanted to get matching appliances in our new kitchen, so we got Viking Refrigerator to match with our French door oven. I like the control panel on the inside of the door of the refrigerator with the display, temperatures, and the different controls. Pacific Sales was my dealer and they were very friendly and helpful. Overall, the experience has been good. However, I was a bit disappointed with the issue of the refrigerator and it happened after a year, so it was just out of warranty. Before the Christmas break, I opened the fridge one morning and noticed it was warm. It continued to get warm and got up to about 65 in the fridge and well above freezing in the freezer. I placed a service call with a local company Pacific Sales recommended. They told me to reset the power. It didn’t really make any difference that day, then the next day, I checked again and noticed the fridge was working. I kept my eye on it and its been working ever since.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

My husband and I completed our renovations in May 2018. We have had issues with the microwave drawer and the oven since we finished our kitchen. The panels were defected on both and we had to set up at least 4/5 appointments with the authorized service provider until the matters were remedied. Fast forward to January 2019 - the oven does not work above 300 degrees. I was advised by Viking that service can schedule an appointment to look at the oven in mid February!!! After several calls, we were scheduled for service today. When nobody arrived - we were advised that Viking canceled the appointment 3 days ago, never advising us of the change. Not only does the product fail to meet its reputation, the customer service at Viking is reason alone never to buy another Viking product.

I thought Viking was a good and well-made product so I picked it over others. The reps in the store were great. They were very knowledgeable. I love that the shelves roll out but I don’t think the heat’s accurate. I had to keep another thermometer inside as I cook. The overall experience was pleasant but the range is just okay, not great.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

My handles keep loosening and tightening does not work. I would love suggestions as my fridge is less than two years old and to have handles that come off is rather bizarre. I was told I could have someone come out and checkout the price... over 200 to just tighten handles that no one can tighten... The allen wrench holes do not function.

30 months ago I bought a new built apartment in the Dominican Republic that came with a new 48 Viking professional refrigerator. It started to malfunction (not cold enough, not making ice cubes, making loud noises and not refrigerating altogether) soon after we got it. Kitchen Center in Santo Domingo, who supplied it, did not want to do anything about it pretending that the 12 months warranty had passed. Kitchen Center finally agreed to replace it with a new one at the condition that I pay them an extra USD $7,500.00 which I did. The new fridge is also malfunctioning and has the same issues. A Viking representative offered to change it about 4 months ago but Kitchen Center does not want to honor this promise.

I put a gourmet kitchen in our house and Viking is the brand of appliance that I wanted around our stove. The stove, dishwasher, double oven, and microwave were fine. But Ive had problems with the refrigerator and the wine refrigerator and Ive had the appliance store at our house. For the refrigerator, this will be the fourth time, and for the wine refrigerator, twice. After paying the amount of money for all my appliances, Id like to have them working correctly. Im hoping that this next fix, when the technician comes out, is going to resolve the issues.

I liked the vegetable drawer that the Viking refrigerator has that you could pull out separately, and I really liked the handle. I also like the French doors. The icemaker keeps going out, but otherwise, the overall quality of the refrigeration seems to be good.

Weve had our Viking Refrigerator running for about a month and a half now and we love it. The dealer had an excellent display of the various Viking appliances that was really most helpful to us. We bought the double-door model and I really like it. Its working very well, has no issues, nice and quiet, all the compartments are useful, and its pretty. We love the way its lined up and I love the freezer on the bottom because that means my head doesnt bump at the handle if the freezer was on top.

The Viking range is nice-looking and Im very pleased with it. Right now, Im still trying to get used to it. Its a little bit different than the previous one I had. Also, I had to make a few adjustments because the back was a little above an inch higher than the one I had. The only thing I dont like is the color of the tops of the burners because if anything drops on them, they spot and it looks speckled. It doesnt look clean. If those could have been black, that would have been great. I dont know if I could buy replacements for them and if theyre in black. Ive paid a bunch of money for this and Im not so sure that I want to put a whole lot more into it. Other than that, its a beautiful piece of appliance and I would recommend it. Its the focal point of the kitchen and I did not swap out the vent that I had because the range matched it perfectly.Also, the company I bought it from is fabulous. They were there with me the whole time for delivery and installation. All the guys were wonderful when they came in and they were so careful in bringing it in. Then, I had a follow-up from Viking. After the range came in and it was installed, they called to ask me if everything was okay, if I was able to get it, if it was working, and if I was pleased with it. I have been totally pleased with the company.

We just moved into a new house with a Viking refrigerator. This model has a pull-out freezer drawer on the bottom and today, when my daughter had a friend over, they opened the door to the refrigerator while the freezer drawer was ajar and the unit was so top and front heavy that it fell forward, nearly crushing both girls. Luckily, we have a kitchen island that is about 2 feet from the fridge that stopped its free fall. We only lost most of the contents of the refrigerator and spent an hour cleaning up broken glass and spilled food instead of rushing to the ER or calling 911. This isnt the first problem weve had with this fridge despite the fact that weve only had it for about a month. The freezer leaks almost constantly into an overflowing drip tray and is ruining the hardwood floor beneath it. After todays incident, I went to the basement to discover that water was pouring from the ceiling light fixture directly beneath the fridge. Ill be replacing this unit ASAP as Im afraid to let my children open the door by themselves.

My Viking refrigerator has a good space. It’s very convenient. The process was okay when I ordered the fridge, and it was delivered on time.

My mom had a Viking range. I liked that it had the dual fuel and self-cleaning oven, so we got one too and we really like it. It is sturdy and seems very well-made, unlike some of those cheap or lower-end brands. I like all of its features. I like that the burner grates are individual, so they’re not so heavy to lift up. I saw that some other brands had only three burner grates or these were doubles, and I did not like having to pick up that heavy stuff. We went through Ferguson to buy our Viking range and they were great. We spent a lot of time looking into the range that we would buy because we just remodeled our whole kitchen and I’m hoping that our range will last for a very long time like my mom’s. I would recommend Viking.

Our very expensive Viking built in refrigerator keeps leaking from the freezer. It is besides other numerous problems it has developed since we bought it 1.5 ago. There is a few technicians available in the area. We also bought a Viking 6 burner range. Its been disastrous as well. We bought a Viking toaster and loved until it was recalled and deemed life threatening. Stay away from VIKING!!!

Viking VCBB5361RSS 36 built-in is crap. Weve gone through 2 of these now and the second one is dying after 4 years. Viking repair has been here 4 times in a year. Every part has been replaced and it is still dying. Its a beautiful unit but its completely unreliable. Viking has no idea how to make refrigerators. We thought we would give them a second chance and replaced the first one with another thinking that all the bugs Viking had were worked out. Surely they would have figured out how to make a fridge by the time we got #2 but no! Weve had a terrible repair record with this one too. Come on Viking! Its a great fridge, lets get this worked out.

Ive had previous Viking appliances. Im happy with the refrigerator that I received except for the freezer which was delivered dented. I went to the dealer because as they delivered it, their reps also noticed that it was dented. The replacement came and it was dented too. Im waiting for it to be replaced since September. Other than that, the refrigerator has been great. They just need to pack their refrigerators better in case there might be an issue.

Bought two Viking refrigerators in 2006, started using them in 2007 and encountered major issues while still under warranty. We just replaced the door gaskets for the third time at a cost of $700 (parts and labor) for one of the refrigerators, but we totally needed them replaced because they ripped apart and refrigerator door would not seal. So far we had replaced: bottom set of fans, gaskets, computer panel, ice maker, and door hinge. The refrigerator freezer unit door still swings open by itself, always have to hold on to it otherwise it can hit person behind, which happens. Interior plastic bins all show signs of cracks. Water evaporating fan has stopped working on one of the units. Water breeds mosquitoes unless you clean tray by removing from panel screws.Today, second time in the past month that the unit started beeping because freezer and fridge temperature reached high temperature, meaning refrigerator stopped working because unit iced over inside. We emptied out the unit and will let all ice defrost for two days and then hope it works again. I will never buy another Viking product of any kind again and truly hope they go out of business.

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldnt cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isnt it. DO NOT BUY A VIKING APPLIANCE!!!!!

We got a Viking refrigerator that was a brand new floor model even though I’m a die-hard Sub-Zero girl and I only like Sub-Zero. If I would have paid about $10,000, then I wouldn’t have been super thrilled. Then during delivery, we got a leaking seal on the freezer that we needed to deal with. But I haven’t dealt with that yet and I’m assuming that’s under warranty. Also, if they were gonna sell a $10,000 fridge, then they have to make sure that it has dual compressors where one gets the fridge and the freezer. So while I’m not super happy with the Viking, its overall quality of the refrigeration is good. My produce seems to keep not quite as long as the Sub-Zero but the Viking is better than a standard refrigerator one buys at Home Depot. The lighting is also very bright and good.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

I always wanted a professional range. I moved to this house and they have a Dacor. But somehow, when the contractor from the home warranty came in to fix it, they screwed up. They messed up with something. The stove is too old so I had to replace it. The home warranty gave me the option to choose from. At that point, when I was going over some information, I found out Viking is a good stove and the price is quite reasonable for the amount that the home warranty was compensating me. I picked it not knowing that I will have this problem periodically. I have a sparkling problem with my stove on the right. When I turn it on, I always have to use the match to light. This is a brand new $1,000 stove and I dont understand why. Also, when I was reading the description, I wasn’t aware that it’s an open stove. Some of the stove, on the top, the water can overflow into the lower shelf all the way to the tray below.I also bought the Viking dishwasher and I found out the instruction book is not very well written. For a long time, when I try to press the button, the red light’s blinking. That means it has not started. And I keep closing it and opening it, and not until many days later, I called Viking. They said it was like a defect. I have to press it once then push it in. I cannot press more than once. But they don’t address that in the instruction book so people don’t know. Right now, the handle that opens up the dishwasher is moving but I have no idea how to tighten it up because I don’t see any holes.

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

When we were searching for a range, some people were trying to sell me Wolf, Thermador, and Bertazzoni. There were some other brands they were telling me and I didn’t like what I was hearing. They were also telling me not to buy Viking but I stuck with my plan to either buy Wolf or Viking. I looked at Wolf first but then I didn’t like what some people were telling me about Wolf. They have good equipment but the price was extremely high. Then I found a guy who was willing to negotiate the prices so I decided to go with Viking. He did a really great job. He brought out all kinds of brochures that he had and gave it to me for me to look into it. Im gonna go back to his place because we are also interested in buying a refrigerator and we want to go with Viking. My wife and I are really happy with the Viking equipment that we bought. Everything’s working very well and we love that. Viking is the best.

I got Vikings product because it fits in the space where I had to install a refrigerator. Number two, I like the lines of it and number three, because of their reputation. My Viking refrigerator has been good so far. I like the performance and how it’s good with the refrigeration part and the freezer. But I don’t like that the ice cubes keep flowing over and I don’t know how to shut it off like the other refrigerators.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since weve received it. I dont expect to deal with those issues when weve spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. Were used to using other appliance brands and they will never say that that is an acceptable variant.Our induction cooktop didnt work when we first got it and we had multiple trouble calls. They said they had to make a new part. Every month, they would call us and tell us that it was backlogged another month, and theyd push it out another month. It took them four months before the Viking representative finally called us and said that they would just replace it. They should have just replaced it brand new upfront when it wasnt working. We still dont have an industrial cooktop that works.

I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it’s easier than trying to get a reputable repair organization to fix it. First, it’s this and then it’s that and then it leaks again. Ice maker replaced 2x, then when it stops working after 30 days, I am told it only has a 30 day parts warranty. Thirty days, are you freaking kidding me? Now the Viking Dishwasher is out and again. Oh Viking had lots of trouble with their computer boards, but now on newer versions, all is good, yeah right. Really, I think this company puts all its R&D investment money into looks, not substance, and it’s damn irritating. The only saving grace for me is that we own a General contracting business and I can truly relate my experiences first hand to the customers only much too eager for referrals on best appliance practices... I would think differently if they even tried to take care of their customers.

My Viking is about a year old, and within this first year, Ive had to replace an igniter for the griddle on the top and the bulbs for all the lights in the front. Ive found that the preheating cycle on these ovens is extraordinarily long compared to most other ovens. I dont like the feature that while its preheating, you cant put anything in because it will just scald it. There are some ovens that even during the preheating cycle, you can start heating up something or put your food in there. I do all my baking in my $500 gas oven because I just turn it on and I stick my stuff in. But I dont even use the oven of the Viking because it takes about 20 minutes just to preheat. I cant put anything in until the light turns off and its ready.Also, the ceramic paint on the top of my stove has already started to chip off so Ive had to put touch-up paint on it. I had a Dacor stovetop before this and I had it for 15 years, and the ceramic or painted metal part at the top never had any kind of scratching or damages. When I bought this Viking I thought, Wow, Ive got the top-of-the-line. I spent a lot of money. This is gonna be the best. But the burners have been very nice. I enjoy cooking on the gas burners.

My experience with the refrigerator purchased from Viking has been a huge disappointment. Since my purchase I have had over 15 service calls on my frig. Although Ive contacted Viking to express my frustration, the best I get from their service department---- is well nothing! Since my warranty has expired they no longer care that the product is defective. I wanted to send the service records to show that we have had problems day one but they refused. You would think that an 8,000 dollar refrigerator would have been built better---not the case. I will never buy another Viking product!

The Viking stovetop is a safe stove and the quality is good. I use it almost every day. However, after I’m done using it, the fans inside it turns on twice to get rid of the hot air. And then it makes noise for an hour or sometimes even longer. I just use the oven to bake a tiny bit of stuff but now I don’t want to use it often because I don’t like to hear that noise. The stove itself is good but that oven is a problem and it’s annoying. When it’s working, it’s okay. I stop it and it starts to have something wrong. I won’t recommend it.

The range is strong and sturdy. I like the quickness of being able to heat on the stovetop, and the accuracy of the temperature inside the oven. Best Buy did a really good job of promoting the product, and when we purchased the stove, a dishwasher was included.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brands reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I dont know if Viking was worth the money we paid for. Weve had less expensive brands in the past that worked as well or had fewer issues than weve had with it. It should be more reliable for its price.The water dispenser is leaking and the ice dispenser has been replaced twice since we purchased the Viking refrigerator. Also, the approved service provider that was recommended on Vikings website was terrible. They came on April 17th, ordered several parts and then they communicated but there hasnt been anything done. They said they havent gotten the parts in yet or they are not sure if theyve gotten the parts in yet. Im having to contact them to follow up, and theyre not calling me despite our verbal agreement. I already paid for the parts, too. Well never use those people again.

The house we purchased had a Viking Range and it was un-repairable according to our insurance so they said, “Replace it,” and we decided we want to keep the same. The one we had before was a four-burner and we replaced it with a five-burner. But my wife wants me to call on it for service now because the guy who installed it said to do a deep cleaning right away. So we did for like two and a half hours and after that every time we turn the oven on the fan has a weird noise it didn’t have before. Before everything was nice and quiet. We could hear the fan coming on exhausting the oven. And then after we did the deep clean -- the high temperature clean, now it sounds like the fan is hitting something. When we installed it the place I bought it at said that they would be putting in something like anti-tip or something to the oven so if someone stands on the door the oven wont tip over. But they did not put that in. We also ran across some problem when we were trying to fix the original stove. The cleaning function would not work on it and the burners wouldn’t fire up every time. We had to use an igniter. But I had maybe four different people out here to look at it and said, “No, we don’t do this Viking.” They wont do it. That had scared my mother a little because we were remodeling her apartment and she was thinking of getting Viking but were not too sure now because its difficult to find service for them. Not everybody deals with Viking.

Viking Ranges has been around for a while and we knew them for a long time. And we preferred Viking because of their reputation, style, and price. Their two-year warranty was also very attractive. We’re very happy with the quality of the range that we got and I really like that it has different size burners. The team at the dealership was great and they helped us out a lot.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

We purchased out Viking refrigerator at Atlantic Appliances and should have listened to the salesperson who told us it was really an AMANA refrigerator with a VIKING label on the door. He was insulting AMANA because this brand was worse! Not less than 2 months later, the top of the cold cut drawer snapped off. The produce drawers cracked shortly afterward. Obviously the interior was sub-optimal and did not live up to the Viking brand. Overtime, I realized that the storage is not practical either. I cannot fit all of my produce in those two tiny drawers, and the bottom freezer cannot hold a large turkey. Also, the freezer drawer does not come out enough so that you have to bend down and INTO the freezer. Finally the entire refrigerator crashed this weekend and we need to buy another, after owning it for 6 years. Went to SEARS and fell in love with a Kenmore french door... price 2000.00. Price of Viking 3560.00. Do the math! I will never purchase high end appliances again.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

Stove shuts off and then doesnt go back on. Have to restart over and over. Had a repair service twice already in a year and a half. Viking said I would have to pay for service request. I think this stove is a lemon. Very disappointing.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

We bought a Viking oven three years ago and its been one problem after another. The temperature controls are wonky, there was a gas leak (gas company had to come and turn it off) and the fan is much louder than other comparable high-end models. All in all, the oven is a huge disappointment and I would not recommend anyone buying it.

We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.

We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know its coming. When I called customer service, I was told once that it was normal and a second time, I was put on hold for 20 + minutes, only to hang up because I didnt feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. Ive tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but Im not. In fact, I feel a little uneasy using the gas oven due to the experience Ive had so far.

My freezer has not worked since Ive moved in so thats a little bit disappointing. Viking has been wonderful in answering my calls. But unfortunately, the people that service around here are just a little bit slow and they operate on their own time. The temperature of my freezer gets really hot so I have to keep hitting max freeze all day. If I dont, the alarm starts going off, so its really irritating. Its like a child I have to watch so I dont let my food get bad. The technician that came out said he fixed it. Yet, it was still getting too hot. I called back and they said they have to order a part and it was taking a very long time. Finally, it came in, so I have an appointment scheduled for March 1st. I like the appliance in general. But Ill be happier once it works properly. I hope that they can get it to work properly.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

I have all-Viking appliances in my kitchen and I had a custom refrigerator. It was 10 years old and I was having problems with it. Not all the parts were available and it cannot be fixed so it was time to buy a new one. If it had not been built-in with the cabinet, I would have purchased a Sub-Zero because a lot of people said they had quite a few problems with Viking refrigerators. And it was $2,000 more than the Sub-Zero. But I wound up buying a Viking because I had to put in this cabinet what would fit. I got the exact same size as the one they took out, which had wood panels that matched the cabinets on it. But they dont do that anymore. The new one is all stainless steel, and it looks good with the stove and microwave, which are also all stainless steel. They all look the same so it’s fine. Its brand new and it cools well, so I have no complaints. I like that there is LED light in it, because its bright. You could see inside well. At the bottom, you have that little area where you can put a normal-sized pizza box and just shelve it right in there and it fits. Viking has made some design changes from what we have had previously and I think they’re good. But my questions were around the reliability in the long term. Because refrigerators arent necessarily Vikings wheelhouse. Its more the stoves and stuff.

I like the way Viking operates and I especially like the look of the Viking professional stove. Ive had Viking before so I got them again when I moved into a new home and I went to replace the appliances. The quality has been good. But I moved into a condo in Florida and they don’t allow gas so I got the induction. It’s different for me because it’s an induction and before I’ve always had gas. The rep was helpful the first time I went in and helped me select the product. But when I had some questions and went back, it was like they didn’t have time for us. They did it twice. She was doing something else and she was dealing with some other customers. I got the Viking professional range and I thought I was getting the Viking professional microwave. I didn’t realize until after they had installed it in that it was Viking and not the Viking professional. There was nothing I can do about it but I was disappointed in that because I was trying to get matching appliances. But overall, I’ve been very pleased with Viking.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.Both doors on the refrigerator and freezer have sagged and required adjustments. Currently, we have been waiting for a month for a part for the refrigerator, in order to get the temperature under 50 degrees. Called yesterday again and was told that the part was on order and coming from the factory. I asked if it was coming by Pony Express, hello Viking have you heard about FedEx yet? Good thing I kept the 15-year-old Whirlpool or we would be eating out of a cooler.

The advice of the Viking salesman prompted me to get a Viking refrigerator. I was into a built-in refrigerator, and so during the purchasing process, there were only 3 or 4 choices to choose from. But the refrigerator I got was priced right. Ive had it for about two months and its quality seems to be very good and it keeps food cold. Im a happy customer.

One of the selling points of the house for my wife and I was that it had Viking appliances in it. Viking has an excellent reputation and it would be my choice. They look so beautiful and they work so well, so were very happy with them. We like the quality too, however, were having a problem with one of the burners. Weve sent in the registration paperwork and took the numbers right off of the appliances. We have to go through our building contractor since its under the one-year house warranty. They are supposed to be contacting Viking to set up an appointment for them to come out and look at the Viking cooktop and see what the problem is. Another issue we encountered was with the registration. We were told everything is verified except for either the microwave or the stove. Other than that we always recommend Viking.

I own a 6 year old Viking Double Oven. It’s bad enough Viking wouldnt stand behind a heating unit but worse, we missed the complete Christmas season (our oven died Dec 17) using the oven because Viking didnt have parts in stock to repair the element in the oven. I will miss this Easter as well since the parts wont be in by then. As a cook this is unacceptable to me and Viking’s potential customers should be aware of this. It will have been 4 months for me to receive a new ribbon element with glass part # 013930-000 IF I get it by April. I think Viking potential customers should be aware of the lack of customer service in parts with Viking. Also Viking customer service didnt seem to care about my issue and basically had the too bad for you attitude. We have a 6 burner Viking range top and a Viking double oven in a top end house. If this is Vikings idea of customer service for premium clients I will take my purchases elsewhere in the future. Buyers beware.

I wanted to get a very solid looking refrigerator, but it needed to fit in the existing space, which was a little tricky. I had a choice between Viking and one other. But I liked the way the Viking French door refrigerator looks, the layout, and the fact that it fit in the slot. The dealer has been excellent but they only delivered to the garage and they dont do the installation for liability reasons, at least from Mount Vernon location. So I had to hire someone to install the fridge. One issue that I find that in the refrigerator section is if Ive got lettuce or something near the back, the fridge will freeze it. So I just turned down the temperature in the refrigerator to see if that would do it and so far, its working fine. I like my Viking refrigerator - its very solid, looks well-made and has a nice warranty.

My stove didn’t work very well on Thanksgiving. We leave the bird cooking in the oven and weve put a timer. But when we go check it, the oven was off. We turn it back on and it lights on. And then when we go back to check, it was off again. That happened three times. But I have no complaints over their services. Overall, Id still recommend Viking.

Gas Range model VGCC5366BSS installed Oct. 2013. Oven continually failed due to fried control module. The module was replaced over a dozen times, and during one period where we were waiting for parts, the company installed a temporary 30 range of the same model, and it failed within 2 months for the same reason. The repairman set up surge protectors, ran a new electrical circuit, had the utility monitor for electrical surges, and had us use a door wedge to hold the oven door tightly closed (the last theory was that heat was escaping from the oven and burning the circuit board). I just found out today (not from Viking!), that there is a huge recall on Viking and Brigade freestanding gas ranges (US & Canada), including my model. Go to Consumer Product Safety Commission (US), or Healthycanadians.gc.ca.

Purchased in 1976. Arrived with defective igniters that the company would not address; but fortunately a service person was kind enough to change out for free. He cared more about their reputation than Viking. This is WAY overpriced and rated for what it is. The oven temperature has always been off and there seems no way to calibrate it. It is a pain to clean and maintain. I would never buy one of these again.

My wife was looking at different brands and she was a fan. Thats why we started looking for Viking. The quality is impressive. We bought more than just the refrigerator. We bought a suite. However, the ice machine doesnt seem like its of a high quality. Its noisy and clunky. Everything else though seems to be quite good. It has a nice interior and has a lot of space in it.

I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking thats certified if I have any issues with it.

So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesnt make ice, really???After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Vikings total ineptitude at building products and by Vikings installation agents complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

We have owned our Viking refrigerator for about 8 years, it has been an awful experience regarding appliance ownership having been serviced several times and still giving us fits regarding. Ice cubes fall out of the freezer when opened, the fan does not circulate properly and the circuit board has been advised we need to replace at a cost of $1,500+, more than half of what we paid. I will not purchase another Viking product for as long as I live!

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; theres four shelves in total. All are broken and cost about $250 a piece.

I bought a new Viking 48” side by side fridge freezer 10 years ago and had the kitchen built around it. It looks fantastic and I felt pretty smug thinking I had a sub zero look but for a fraction of the price. However, 2 months ago it suddenly failed and started heating up rather than cooling. Here is the problem - I’m in the UK and Viking no longer trade in the UK. Despite contacting Viking numerous times I am yet to find an accredited engineer that will touch it. Quote “ I used to work on them but it got so difficult to get parts”. I found a local engineer who has serviced it and replaced the refrigerant but it is still faulty and now he tells me there must be an internal leak and therefore impossible to fix. So I have a £6,000+ fridge freezer which is useless and being more than 300kg in weight I don’t even know how I can remove it. To date Viking has offered no advice or help. No customer service whatsoever.

We have had nothing but issues with these Viking appliances. The Built in Professional Freezer/Refrigerator continually leaks so that our hardwood floors are ruined. The seal has been replaced several times. The freezer shelf has completely rusted out - am trying to replace but good luck with that - and the ice maker works when it feels like it. Never buy Viking!!!

Viking has a good reputation, but weve never used a Viking refrigerator, so we didnt know what to expect. The refrigerator has been better than what we thought, and it was well priced. We went by the brand name, and so far, we havent been disappointed. Weve had our Viking since November 20th of 2018. We purchased the product from a Bellevue Albert Lee office, and they were great to work with. They were very responsive and helped us make the right selections on our appliances in general and the Viking refrigerator in particular. Weve been very pleased with the Viking refrigerator. It meets our needs. I like that it has a really good size freezer and ample compartments. The way the compartments work and the way were able to access and store food products has worked out well for us.