Bought a Grundig Fridge Freezer advertised as having an extended 5 year Guarantee if registered within 90 days of purchase. I immediately went on line and registered my product and was sent a 2 year guarantee, I have tried numerous times to telephone customer support and have this rectified but I can not get an answer no matter how long I wait. Does Grundig Support actually exist?

I've had my fridge freezer GKF35810N for 10 months and am sad to say that the freezers bottom drawer front has snapped. Until now I had been very happy with my appliance but now disappointed that this has happened. I live on my own so the appliance does not get over used and has not been badly treated by me (female). I have been informed that the drawers/plastic etc is not covered by the 3 year warranty and so I will have to try and purchase this part elsewhere. Not happy at all. Thought I was buying a quality product, but is just poor cheap quality/workmanship.

ZERO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AWFUL COMPANY. FAULTY PRODUCTS. DO NOT WASTE YOUR TIME OR MONEY. I purchased a Grundig Fridge Freezer which has had fault after fault after fault. I was eventually told by customer services that I would receive an exchange and to call back for an uplift number. I called back and I am now being told that the person I spoke with was "new" and gave me the wrong advice. I have been told that I will need to continue to have repairs for a product that is CLEARLY NOT FIT FOR PURPOSE. Customer services will HANG UP ON YOU or leave you on hold purposefully for AGES. Last call 34 minutes and then they HUNG UP. They REFUSE to let you speak to management. DISGRACEFUL COMPANY. SPREAD THE WORD TO PREVENT OTHER CUSTOMERS FROM EXPERIENCING THIS. DO NOT BUY THEIR PRODUCTS EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We purchased a Grundig American Style Fridge Freezer 18 months ago. Our first call-out was just 1 month, the control panel on the front did not work properly. the next call-out was June 2021 the Ice Maker broke. August 2121 the Lights on the front stopped working. An engineer came out, could not fix it, then said he would order the parts, he returned on 15/08/21 with parts and again said he could not repair the lights and would have to order a New Door. On the Afternoon of 25th after the engineer left l phoned customer support. After a long discussion regarding the Product and my 2-year Guarantee only has 6 months left and how utterly l was now worried that no one would give me an extended Guarantee, he agreed that it was not good and gave me an Uplift number that l should take to Currys and they would take care of an exchange. On arrival at Currys the service young lady got through to Grundig and was told the number l was given was not an uplift number. It was nothing. I was blatantly lied to. Looking on Grundig website 40 minutes ago, they do not have an American Style Fridge Freezer listed.

Purchased a tall Grundig fridge from PC world (Currys) Paid for the door handle to be fitted on the right. It took them 2 weeks to send someone as no one was trained to do the job. Then the top shelf in the fridge door broke. The lid fell off. Trying to get a new shelf is impossible . Don't buy from Grundig!