We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

I find the touch controls of the KitchenAid Dishwasher very sensitive if you accidentally touch them but difficult when you actually need to turn the dishwasher on.

Unfortunately we have several KitchenAid appliances that came with our new house. They are all crap. In our previous house, we had a Samsung refrigerator (which cost a lot less than the KitchenAid) that was well made and worked perfectly. Even though we have a luxury KitchenAid model, the drawers dont fit, the ice maker freezes up regularly and the whole unit just feels cheap. Even our builder does not use KitchenAid anymore. In addition, because they are so poorly made, the company cannot afford to (or chooses not to) fix real issues when they occur. Avoid KitchenAid at all costs.

This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! Im not sure where to go from here, but I wont ever buy another one, as I dont have $500+ to throw away.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

We bought a dual oven Kitchen Aid True Convection Oven with Induction cook top (Model YKFID500ESS). We started noticing blue flakes in the rag when cleaning the upper oven. Then 2 weeks after the warranty was up the surface started flake away in the front edge of the bottom surface of the upper oven. When we contacted Whirlpool they said this wasn’t a recorded problem from anyone else and they would not be covering it. They told me they would have just used touch up paint even if it was still under warranty. We luckily had bought an extended warranty and when they came out the tech said it was not repairable. The warranty company covered it under their lemon clause. We then ordered another identical range to replace it thinking it was a one of problem. I checked out the new range before I accepted it and found the same issue with the surface in the same location already bubbling. We would not accept the range and had it returned to the store. I now have to contact the store and look for another option because I will never buy another Kitchen Aid appliance. Whirlpool needs to come clean about this issue and everyone with this model needs to take a close look at their top ovens surface.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

We purchased all new appliances for our new house about 2 years ago. After almost a year this refrigerator went downhill fast. Out of nowhere, the ice machine quit working. Then we went to the refrigerator one day and all of our food in the freezer and refrigerator had gone bad because at some point it just quit cooling. We got a KitchenAid service tech out to fix it. Turns out it was some sort of sensor that went out. The ice machine never worked like it originally did. Now, this hunk of junk is acting up again. The water/ice is not working, the control panel is not responding, and the interior lights will not come on. I wish I had gone with a different brand. I hate to replace this refrigerator because it matches all the appliances in our kitchen. This refrigerator was way too expensive to be having this many problems.

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

We wanted top of the line appliances to last through our retirement in our new home. We purchased KitchenAid. Our freezer stopped freezing and when we called for repair they said that even though a ten year warranty existed for major parts, it could not be repaired. We are disappointed at the results that we have received from KitchenAid for they wanted to send yet one more repairman, who would charge us an unreasonable amount and we would need to pay for repairs if they could be made. Retired persons need to believe that they can depend on purchases to last.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

I purchased my $650.00 dishwasher on 08/06/11. I just finished making an appointment for service for the fifth time. Each service is for the same blown internal fuse. If the fuse keeps blowing, there must be a reason; although the service tech assured me that the unit is in perfect working order. I guess that the fuse blows for no reason, but there must be a reason! Im sending a copy of this to my insurance company in case your dishwasher sets my house on fire.

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

We remodeled our kitchen 2 years ago and purchased a KitchenAid Refrigerator, Microwave, oven range, and dishwasher. About a year ago we started having issues with our refrigerator. First the ice maker then the water dispenser and then the circuit board. We have had repairmen come out 6 different times trying to fix the problems. Finally after the 6th attempt the repairman said it was unrepairable and notified our warranty company...What a flipping joke!!We contacted Sears where we bought the appliances from - useless. They did not care even though the warranty company is Sears Home Warranty, every time we tried to contact them we could not get through and when we did there was never a Supervisor available and they would pass us along to their main office and all we would get was a voice mail box. They finally called us back to say all they can do for us is offer us $247.00 for replacement (of a $3500 refrigerator that is 2 years old). DO NOT PURCHASE KITCHENAID REFRIGERATORS! Just read all the other 971 reviews on this website.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

I will never buy or recommend KitchenAid products again! We have a $10K built-in KitchenAid refrigerator that is only 4 years old. It has not been working for a month! Every time (9 so far) their certified techs come it goes over temperature again a day or two later. As a result I have had to throw out thousands of dollars of food, over a hundred ounces of breast milk for my 3 month old, wasted days now dealing with Kitchen-Aid and waiting for repairs, and had to endure this beyond frustrating experience just trying to get my fridge working. They should stand behind their products and their warranties and if their certified repair people cannot fix the problem, they should replace the product. Also, their customer service does not care, is not helpful, and is sarcastic. I am done!!

We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it. The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

We have had this range for 6 years. If you check the service calls, 3 have been for the oven not reaching maximum temperature. Each service call is close to or more than $200.00. The temperature works for a while and then returns to 259 degrees. Never been fixed properly. Now we have an error F2E1, service call $125.00. The repairman said we have an error F2E1 and we would have to order a new keyboard. Really $125.00 to tell us what we already knew. Now, to make matters worse he said this part, estimated cost $500.00, may not correct the problem and further work/parts would be needed and he wouldnt know until he tried the new part. The most frustrating part is he said the keyboard part could not be returned if further work was necessary thus increasing the price and that couldnt be determined until he started the work! So, we have decided to buy a new gas range and a new fridge and obviously neither one will be a KitchenAid.

This refrigerator works ok, but there are some issues. Both doors have to be opened in order to get the crispers open. That is kind of a hassle. Also the left door never seems to close fully. It keeps popping open and setting off the alarm.

The produce drawers are always too cold, regardless of how I adjust the temperature, which s/t damages some of it. The ice container freezes inside and is very difficult to remove.

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

I purchased a KitchenAid dishwasher based on ratings. Wrong move. From day one, I should have returned it. Before installing it, the control panel had to be replaced. The print on the panel came off when the protective tape was removed. The tech service man came and replaced the complete panel. After about a week, there was a leak coming down the front of the door [stainless steel]. Repair man came again claiming it was due to steam from drying cycle. Took it apart now. Its okay. We have been complaining about dishes coming out dirty each time and have gotten different answers. Called a third time tech. Checked machine codes,claiming all was okay. But the hot water was not hot enough [120 degrees] at burner. Claims 87 degrees. We have never had a problem with past three machines, last one being a Maytag which was spotless but was not stainless steel and we were matching the new appliances. Another wrong move. Should have kept it. The last tech said he was sorry he had to tell me there was nothing he could do. However, if the tech would read the manual, it states that in the hi-temp cycle, the machine heats the water to up to 150 degrees. Maybe he could find another reason for dirty dishes. I am now going to Lowes to see if they can be of any help. This machine is a lemon. Also, dont lean over the counter top. The panel is so touchy that it will turn the machine on or off. The only pro is the machine is very very quiet . Maybe that is why the dishes are not cleaned, its not doing anything.

My KitchenAid dishwasher is the best! Door is lite. Very quiet and cleans every dish. Love the very top shelf for knives and lids. I have stainless steel and is very easy to clean. Shines easily and looks brand new.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

Owned this dishwasher (KDTO104SS) for 8 months. It replaced a Bosch. Gradual decline in performance for last month. Did the hard restart, worked for one cycle. Requested warranty service, waited one week for repairman, he ordered new part, waited another week for him to return. He then said another part had to be ordered, refused to overnight as he is only paid once for warranty service and only came once a week to this city. Then he indicated that the control unit was shorted as insects had gotten inside. We have professional pest control and have never seen those insects. They were, in fact, inside the controller. This must be a design flaw, as there isnt a place in the country where some insects do not reside.We have previously dishwasher for more than a decade with no problem. The manufacturer indicated there is no recourse. We bought this as it was made in this country and had good performance. The seller is working with us to get another appliance, but we will NEVER buy a KitchenAid again.

The refrigerator was in the house that we bought. It looked very nice and we were excited to have it. It is only 5 years old. It started making a horrible noise constantly. The repairman found the problem, but couldnt just buy the part needed. We had to buy a kit that costs $269 and $34 to ship!!! I already spent $99 for the repairman to show up once. Now I will have to pay him $99 again, plus labor. Never buy a KitchenAid anything!!!

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

I purchased a new refrigerator less than 90 days ago when it started malfunctioning. First the water dispenser wouldnt work (unless I was in another room when it would come on and dispense all by itself and all over my floor). Then the ice dispenser wouldnt work, followed by every other possible mechanical failure. The doors did not seal and the ice dispenser wouldnt seal properly causing frost to form around it and on the back panel inside the fridge. Now it wont cool properly. The store said it would take over a week to get a new computer panel and kits to fix the seals. I have to unplug and plug back in to get it to run at all.The KitchenAid customer experience center said they will only repair it, not exchange it and essentially “Too bad, so sad for you. There is nothing for us to do.” I have filed a claim in small claims court to get the purchase price of $3800.00 back and will have to get another fridge in the meantime. Extremely poor product and even worse service from the local store and manufacturer.

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

Today I phoned for my 4th service call for this 2 year old KitchenAid dishwasher KUDS30FXSS. It simply doesnt clean the dishes, leaving a food residue on mainly the top rack of dishes. Each time, the serviceman has cleaned out the chopper and pump (beware: there is no removable filter for this model) and it cleans for a few weeks, then we start washing by hand until I can find a time to stay home for another service person to come out to do the same thing. Even though I purchased the 4 year extended warranty, KitchenAid has denied this 4th claim. I have been a loyal KitchenAid customer, and will be replacing this dishwasher with different brand. What a waste of money and resources.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

My wife and I, the only folks in the house and in our 70s, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasnt had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just dont care about the consumers buying a poorly designed product.

Change filter came on in 1 month, water looked OK. Next month CF came on again. Replaced filter $39. 1 mo., CF again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

After Katrina devastated our home, we lost everything. My husband and I didnt have much to repair our home so when we had to select our major appliances we knew they had to last a very long time. We believed in the KitchenAid/Whirpool company. We purchased the stackable washer and dryer, dishwasher, microwave, stove and french door fridge. Within the first two years the microwave went out. The cost of the repair was half the cost of the microwave. After that the fridge went out. We paid $265.00 for the repair. The following year the fridge went out again with the same cost in repair. Year 4 our washer went out with a part costing over $300.00. That same year my oven thermostat became a problem with a bill of $100.00 just to look at it. Now today after paying $198.00 for a repair guy to look at my fridge (which continues to run at 54 degrees) we learned that it will cost over $800.00 to fix the freon hose which is located behind a bunch of other parts and compressor.We trusted this company but it has been an expensive nightmare!!! We can not afford the repairs and the additional cost of wasted food and trips to the local laundromat each week. PLEASE DO NOT BUY ANY PRODUCTS FROM KITCHENAID/WHIRPOOL!!!! IT IS A WASTE OF MONEY AND YOU WILL SPEND JUST THE SAME ON REPAIRS. THIS IS A NIGHTMARE MY FAMILY LIVES EVERY DAY!! THEY SUCK!!

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

After one year evaporator freezes up. Whirlpool sends out repair man who says evaporator not working, must order parts. A week later replaces thermostat. A week or two later evaporator frozen again. A week later replaces electric control board. Two months later evaporator frozen again. A week later repair man comes out, yes evaporator broken, must order parts. A couple weeks later repair man replaces circuit board. Seven months later evaporator freezes up again. A week later repair guy shows up, yes it is broken. Will need to order parts. It has now been almost three weeks and still waiting on parts. In between waiting for the repair guy or on parts, I have had to unload the refrigerator and manually defrost it every 1-2 weeks. KitchenAid had a very good reputation once upon a time. Apparently they are now getting their parts from the lowest bidder, most likely China. One other reviewer said KitchenAid refrigerators has over 3,000 parts backordered.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

I have a kitchenaid side-by-side refrigerator with an ice maker and water dispenser on the door. This was not a cheap appliance at $2500.00. The ice maker has only worked on and off for a month out of the 11 months I have had this appliance. After four visits for repair and two door replacements at a cost of $1700.00 a door x 2 $3400.00 for door replacement alone not including a water valve replacement and labor for four trips, my ice maker still does not work. I asked a supervisor for a refund for my defective product. Was told they had to go through repair process. It would have been more cost effective to refund my money!! Still no resolution! No one wants to help! Totally frustrated, WILL NEVER BUY THIS BRAND AGAIN!!!!

On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

I purchased a built-in refrigerator 7 years ago. Now my control board is not working according to the technician. I called KitchenAid directly and was told that there are very little choices. Tech said that the factory that made that part was damaged by the tsunami and destroyed the factory and blueprints. This is crazy and why they have no other viable backup plans or solutions to offer me.

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

Freezer stopped working on less than two year old refrigerator. Five weeks later still not fixed and now refrigerator not working. Stated sent out parts to repair man 3-4 weeks ago still not received. Told me resending parts to my home overnight never received. Have spoken with two supervisors still no answers even refused to offer compensation for all of the food I have had to throw away and cant replace because I dont have a fridge. Milk in snow in backyard for 1 year old ridiculous customer service.

We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!

We recently bought a used KitchenAid stainless steel stove. The control knobs are at the front of the oven and we discovered that they are easily turned on with even the slightest touch or bump. Unfortunately, when working in the kitchen, I did not notice that I had lightly touched the control knob which turned on the High setting. Within minutes the high setting ignited the oil in the pan on a front burner and flames were shooting up hitting the over-the-stove microwave oven. The flames covered the bottom edge of the microwave and the plastic edge melted.Luckily I was able to extinguish the fire, but my house has extensive smoke damage and could have completely gone up in flames. As well, the microwave oven is no longer useable. The stove knobs are a serious safety hazard as they can too easily be turned on with a light touch, a childs hand or even a dog sniffing the front of the stove. We are going to throw the stove out and never buy a KitchenAid appliance again.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

Just had our 2 day old oven door shatter. We replaced a 1982 wall oven this week with a KitchenAid wall oven, model KOSE507ESS. It was installed yesterday. Tonight was the first time using the oven. I was preheating it to 400 degrees when I heard a loud pop and then glass was flying out of the bottom. The inside glass window shattered and glass is everywhere. I will be calling our appliance store first thing tomorrow morning. At the moment, no other damage has occurred to anything else other than the oven. I just want it fixed.

I always wanted to own a KitchenAid appliances Because they’re supposed to be on a higher brand. We finally renovated my dream kitchen and I bought all KitchenAid appliances except for dishwasher which I got a Fisher & Paykel 2 drawer one. Anyway after 8 mos since I bought the Counter depth refrigerator KRFC704FSS It started having a problem with the ice maker. Called in for a service and said they will replace it and in a week the cooling system started to have problems. I called again for service and the guy said it’s a thermostat and they have to order the parts. I called customer service to follow up on the order and they said that it needs to be replaced because they been having problems with the cooling and that the model 704 Is being pulled out and being discontinued so I need to find another model. There’s so much inconvenience on this considering it’s a KitchenAid brand name. I was heartbroken because I really love the fridge and the platinum interiors and its counter depth feature.

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

Delivery, installation were excellent. The Stove and oven are high grade, fine make, durable. Great looking design with easy clean access. Wear and tear is nominal. Been over an year and still looks new.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

I purchase a KitchenAid refrigerator (20.0 cu ft counter-depth) from Sears 12/20/14 ($1979.99). I purchased a 5-year warranty package from KitchenAid too. Six months later I found a big puddle of water on the kitchen floor coming from the freezer compartment. I called KitchenAid and when the woman asked me what was going on in the freezer (I told her frost was forming in the ice compartment); she told me that it was warranted under the first year and gave me a number of a company (Calif. Appliance Tech) to call.They came out on July 8, 2015 and told me the problem was the gasket on the left side hadnt been properly sealed and was letting air in. They left and a few days later someone from CAT called to tell me the part was ordered and it should arrive in 6 weeks. It never arrived. When I spoke to John on 9/18, he insinuated that I can still use the freezer which is not so. He told the part (freezer) has to be manufactured and I have to be patient as there is a long back order! In the meantime, CAT closed the case and it had to be re-opened when I called back on October 16th.What does this say about the crappy product? The freezer is completely frozen shut so I cannot open the door and have to make numerous trips to the market as I cant use the freezer. I went back to Sears in Santa Monica and told their customers in the appliance area not to purchase any product with KitchenAid in the name. I was very vocal to the shoppers about the horrible experience with them (Whirlpool owns them). I then spoke to John at Sears who took me to their computer and looked up the part KitchenAid told me had to be manufactured and the part is readily available.I am so angry with KitchenAid. They are liars! John at Sears told me the part with gasket could be purchased thru them but it will terminate my warranty and would cost me up to $1,000 to replace. I paid an additional $266 for the 5-year warranty. I am ready to throw in the bucket, call Goodwill to haul it away and purchase a product that doesnt have KitchenAid or Whirlpool in its name. John told me that had I purchased the Sears warranty this wouldnt have happened. How can KitchenAid get away with not providing the warranty they tell us we have? My last call was to Josh on 10/16/15 and was again told the part would arrive in 6-8 weeks.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.