Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

I have owned my KSF26CXYY04 side by side for about a year. It does keep food correctly cooled and there have not been problems with leaks or other mechanical issues. However, the drawers (bins) are designed so that all the tension is on tiny triangles. We have had two drawers crack at this stress point and consequently they are unusable. Replacement drawers were ordered $90 a piece plus $20 min. fee for delivery ($200 and counting). It wouldnt be bad if that solved the problem, but it is a matter of time before these also break. I have never had this issue with any other refrigerator.

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

We purchased a KitchenAid refrigerator KFXS25RYMS and had it delivered to our summer home in Wildwood NJ. The thing never made ice and after having 4 visits from 2 different service companies the summer ended still without making ice. We called them back the next spring (house was winterize during winter months) and guess what? The warranty had expired. I had to buy a separate ice maker (not KitchenAid) so we could have ice. Now this year it has water coming from bottom. We called different service company and it needs a heater!!! My advise would be never buy a KitchenAid.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

Model KEMS378sSSS04. I want buyers to beware of a problem. Actually, I love this oven except for one problem - A quarter size RUST spot appeared after a year of use in the oven lining. This is not covered by the warranty. They did send me some paint to cover the spot up. Now four years later, the original spot has reappeared and I have 3 more RUST spots. Again, kitchen aid will not help. I have never had an oven where the interior lining rusted out. Other than this problem, I like the unit.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

We went with the KitchenAid suite of appliances because we liked the reviews we read about the dual fuel double oven range (KDRS505X). I like my oven a lot....except the cooking surface scratches so easily! How am I ever going to clean around the burners when it seems the surface scratches when barely touched. Our microwave hood (KHMS2040) had turned out to be a terrible choice. The vent fan is horribly loud. Service came out to look at it about 3 weeks ago and determined we needed a new motor. (That wont come for another 3 weeks). This past weekend, the fan AND microwave suddenly turned on by itself. The microwave light came on and the turntable started turning. And it was louder than ever. We couldnt turn it off by pushing the cancel button or the fan button. Finally had to unplug it. Now we are afraid to leave it plugged in. What if it turned on by itself and we werent home? Scary.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

This range (Frigidaire Gallery 30 electric range model# CGEF304DK) was included in our new home purchased last year. The range looks nice but the oven racks repeatedly fall down causing the food and pans to spill out! This problem I was told was due to my neglect. Are they kidding? Steel racks are not long enough to stay in contact with the oven sides! The racks are not distorted or bent they just fall down. This could cause serious flesh burns and or a catastrophic fire if unattended for any short time period. KitchenAid totally abandoned their responsibility in this matter. Also the convection fan failed to operate. This upscale range is not older than 3 years, its a disgrace. We put tin cans in to support the racks when using the oven. Pitifully sad. DONT PURCHASE THEIR PRODUCTS.

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

Kitchen aid dishwasher (which per consumer reports was and still is supposed to be one of the better dishwashers) purchased in Jan 2011. To date have had 4 service calls on this appliance. Dispenser door for powdered soap does not open so soap is dispensed through open door. Part very expensive to replace. Last week heard loud noise like explosion. Door blew open while dishwasher was running. Fortunately we have a very nice and honest repair person who bent the latch in hopes of keeping the machine going until we redo our kitchen in a few months. Now run dishwasher with a chair in front and towels on the bottom in case this happens again. We will never purchase another kitchen aid product again.

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesnt work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

The finish on the liner looks like orange peel and the oven does not cook like it is advertised using the convection oven. I will replace this oven with another manufacturer and I will never purchase another KitchenAid product ever again. Your customer service is terrible. You see the products and dont stand behind them. You hide behind a very limited warranty of 12 months.

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. Its now Early September and weve been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.Same issue as many. After a call to Kitchen Aid, a technician came to evaluate the issue and determined that it was an evaporator fan malfunction. It took 5 days to get the new part. A new technician/refrigeration expert came to install the new (and faulty) fan (The freezer door, which was functioning fine up to this point, was somehow damaged by him so that now it makes a noise when I open it). He said to give the fan 24 hours to cool the machine. A day later it was no better than it was before, with the temperature hovering around 60 degrees. A new technician was sent out the next day. He determined, after taking the refrigerator apart that the new evaporator fan was faulty. He defrosted the evaporator with a heat gun and talked to Rick at the KitchenAid tech line (On an aside, the drawer display doesnt work at all, a whole different issue). Now were waiting a week to get a new fan and no guarantee that this fan will work. We are very frustrated.

I am very disappointed and frustrated with KitchenAid customer service. We purchased a $2,300 KitchenAid refrigerator on 6/21/13 and after 10 months of use, it started leaking and making really loud noises. Our freezer does not work. Our ice dispenser does not work. The water tastes bad. Water leaking on the floor has warped our wood floors and we have had to discard meat, ice cream and other frozen food. When we contacted KitchenAid about our defective refrigerator, we were told to make an appointment with Dan Marc.Dan Marc came out for the first time in May, 2014. I took off from work and waited for the repair technician. When he inspected the refrigerator, he said that it was the ice maker compartment. He advised that the ice maker wasnt sealing and warm air was getting in, but that KitchenAid had fixed the sealing issue. He advised that he would order the replacement parts and that it would take care of the problem.A week later, Dan Marc finally rescheduled for 6/9/14. My husband took the day off from work and at 7:30 a.m., Dan Marc cancelled the appointment. I contacted KitchenAid to advise of the customer care offered by Dan Marc, as we were unhappy with them cancelling on the morning of the appointment and the fact that I have an unusable refrigerator. I was advised by KitchenAid that we would have to wait on Dan Marc.On 6/10/14, a different repair technician came to the house and installed 3 replacement parts. He installed 2 replacement parts on the ice maker and 1 on the deli drawer. I took the day off from work and the repair technician took about 2 hours. He again said that the problem was fixed and that the replacement parts would take care of everything. He advised that there was a problem with the original parts, as they did not seal properly. Because it did not seal, warm air got into the ice maker, causing the leakage and host of issues. He advised that KitchenAid was aware of the problem and had taken care of the problem in the replacement parts.On 6/10/14 and 6/11/14, the refrigerator continued to leak water all over, and the freezer and ice dispenser continued to not work. I again contacted KitchenAid and was told that Dan Marc would have to come back out again to my house. As frustrated as I was, I again contacted Dan Marc and made an appointment for the next day. On 6/12/14, Dan Marc sent a specialist to my house. I again had to take off from work and waited for the technician. The technician told me that it is the compressor. He advised that he would have to flush out the system and install a new compressor and evaporator. He said that the job would take a minimum of 4 to 5 hours. He also advised that there would be no guarantee that it would work properly with a new compressor and evaporator, as oil and gases were sucked in. He also said that these refrigerators should last about 10 years and not 10 months.On 6/19/14, a specialist from Dan Marc came to my house and replaced the compressor and evaporator. I had to take the day off from work and he was there for 5 hours. So, the problems continue - Water leaks everywhere in the fridge. Water leaks from ice dispenser. Freezer does not freeze properly. We again contacted KitchenAid and now they are sending Morris County Appliance to my house. On 7/8/14, Morris County Appliance came to my house. They said that there is a seal system issue and that compressor overheats. They do not believe fridge can be fixed. On 7/10/14, KitchenAid is forcing us to allow Morris County Appliance to replace more parts.We are clearly frustrated and need a solution from KitchenAid. We do not want a defective refrigerator, as we clearly paid for a brand new, $2,300 refrigerator. We now have a refrigerator with replacement parts and cannot continue to add replacement parts to a clearly defective refrigerator. KitchenAid was clearly aware that the seals on the ice maker compartment were bad, as the replacement parts were modified and have different seals. Knowing that there was an issue with their product, KitchenAid sold me a defective refrigerator and is not willing to stand behind its product. The refrigerator has clearly failed to meet expectations and it is unacceptable for me to have to keep a defective product. The refrigerator has repeatedly failed to meet the standards of quality and performance. I have not been able to use my freezer, have any ice made or drink any water for almost a month and KitchenAid wants to add another Band Aid, by adding more replacement parts. It is unacceptable for me to keep taking off from work and to wait at home for countless hours, when the refrigerator was clearly defective when I purchased it. In addition, the water leaking from the refrigerator has warped our wood floors and Ive had to discard bags of food. I am clearly stuck with a lemon and KitchenAid refuses to replace their refrigerator.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

I purchased the KitchenAid refrigerator Model Number KS3C23C8EYY02 after building a new home which required new appliances. The date of purchase was May 2014. Today is April 5, 2016. Several months after purchase ice machine didnt work. This was summer 2014. After several visits from tech, it was fixed. Now, ice accumulating in my refrigerator and the fan is continuous on sounding like a twin engine in the kitchen. Tech said I needed a sensor. For a new refrigerator and may I say it was an NOT inexpensive appliance, I very discouraged by the quality. My warning to future buyers... Stick to another manufacturer or if you insist on purchasing, be sure to purchase extended warranty.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

We work with many Architects and homeowners that demand quality. When time came to remodel my own home, I wanted to go with the best appliances that we could afford at the time and the ones that offered the most value. Our research led us to KitchenAid appliances. Since the time we installed KitchenAid dishwasher, range, and microwave, all have been replaced except the range. With spending as much money on the range as we did, it was hard to just throw it away. When I mention my concerns and problems at the NAHB shows, the KitchenAid sales reps state that was the old KitchenAid, we did have problems with them, but things have changed since then.My point is if youre selling your product as best value, and a high-end product, you earn that title not just display it. You dont acknowledge that you had a problem then sweep it under the rug. You earn it by standing behind your product. I write this as I decide to throw another $500 at the repair of this stove or throw in the towel. Did I mention that we too had to turn our electric breaker off because the stove top would not turn off, then another time it would come on without turning the knobs. If this had happened to one of our projects, the range would have been removed immediately regardless of price and replaced with a manufactured product that cares for its customers.

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

We had nothing but problems with our fridge. We had service done in it within the first 6 months of owning it. The service Guy even said the Fridge Was junk. We had the service guy at our house almost weekly for various issues. Never will we purchase another fridge made by KitchenAid again.

I purchased this model in March and had it for four weeks when the freezer dipped down to zero degrees and the refrigerator went up to 65 degrees. The store where I bought it immediately exchanged it. In less than a month the freezer in the new refrigerator went down to 6 degrees. Someone came to replace a part. It was defrosted and plugged in again but has not gone past 6 degrees. I have lost a lot of money in food and KitchenAid will not reimburse. The store where I bought this piece of junk is replacing it with an LG.

Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

This is the second Kitchenaid refrigerator I owned. The first one had problems right from the start. Multiple repairs within the year. Symptoms were not cooling properly, no ice, ice buildup on evaporator coil. Kitchenaid finally replaced the unit because of leak in sealed system. The second one came Jan 2018. By March had issues again. The same problems. Ice build up, no ice, not holding temp. 5 more house calls, loss of food, missed work then conveniently after the manufacturers Warranty expired Kitchenaid deemed it unrepairable. How convenient. I could have told them that back in March.The only problem is that now I am in extended warranty and they only offer 70% of the value. They would not say why it was unrepairable (the sealed system again which should have a 5 year manufactures warranty). I know this because its the same problem as the first one and the same symptoms on last house call. What else would be unrepairable?? I spent 4 hours on phone trying to get satisfaction but they just said, I can transfer you but it will be same answer. Unbelievable that they would rather lose customers for life than replace what is apparently a Manufacturing issue.You can search for class action lawsuits and find many complaints on the same issue. They simply do not care.... I actually believe they deliberately instructed the repair people what to do to stretch out the time to avoid giving me another replacement or my full purchase price money back. I bought Model KRFF707ESS01 for $3,500. Never had a working unit for more than a few months.

We have owned this unit for over ten years and never had a problem. The capacity was perfect to our needs and ease of use. Also, the adjustable shelves allow us to change compartment size to fit larger items.

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

Bought this range 3 1/2 years ago and it worked fine until last Friday when it exploded in my face, burning my forearm. Shards of the glass top hit me in the face drawing blood. Fortunately, nothing in the kitchen caught fire and I didnt lose an eye. After two phone calls and more than an hour on the phone with two KitchenAid representatives, they declined to have a repair person come out to evaluate the damage and make a determination of whether it should be replaced or not. After I called around to find someone who could replace the product at our own expense, we found out that KitchenAid does not pay service people for warranty work so nobody in our area would come out to see it unless we paid them ourselves--which we are now going to do.From close examination of the damage, our best guess is there was an internal gas leak within the unit that ignited by the burners ignition spark as I began to prepare a meal, causing an explosion that burned my arm and shattered the glass top, sending shards of glass more than 30 feet. Please keep your family safe! Do not purchase this dangerous product. And, consider avoiding all KitchenAid products if you want them to deal fairly with you. We will take our business elsewhere.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

Our KitchenAid Wine Cooler is in its sixth year and stopped cooling this week. With most refrigeration this age you automatically assume it is just a premature leak of the Freon/coolant which is bad enough. However, the repairman (his trip cost $85 for the bad news) reported it was the evaporator that failed and the parts are already out of production/not available and therefore, the unit will have to be replaced. Whirlpool which owns KitchenAid confirmed the part is not available and that there was nothing they could do for us. Since we would have to replace it with another KitchenAid unit for reasons of fit and appearance, one would think they might do something monetarily for the consumer. Ironically last evening at a New Year Eves party we heard a very similar story involving a failed KitchenAid refrigerator that was only in its third warranty year. KitchenAid/Whirlpool should not be getting away with this fraud-- no consumer expects to junk a relatively new appliance because it breaks. When the class action lawsuit happens, Whirlpool will wish they had done right by their customers.

I learned Whirlpool/KitchenAid customer service definition: The customer is responsible for serving KitchenAid/Whirlpool. I purchased a YKDSS907SS04 less than a year ago. The burners do not work correctly, heating unevenly and either taking too long to cook or burning food. I contacted Customer service, who gave the call to their local authorized service center. They called me back telling me they are not licensed to work on dual fuel ranges and would send the call back to Whirlpool/KitchenAid. Then the nightmare began. I received a call from Whirlpools re-scheduling department telling me to find a local repair shop and send them the bill. I refused. It is not my job to do their job. I followed up with a fax, received a call from their Executive Office - a woman named Carrie **. I could not take the call at the time. I called her back several times over the period of a week and only received a prompt return call after I threatened to contact my attorney. The story did not change - since Whirlpool cannot provide customer service, it is my job as their customer to provide service to them by finding a repair shop in the local Yellow Pages. Nothing changed. The story the same - different name. When I suggested to Ms. ** that Whirlpool should not sell their products in a market where they cannot service them, she told with a screaming tone of voice, that Whirlpool did not sell me the unit directly - but wholesaled it to Sears. Oh well. Forgive my poorly informed status. I initiated the service call reluctantly since I am uncomfortable about the fact that this is not a KitchenAid service provider. However, I will probably get much better service from them - since KitchenAid expect me - their customer - to service them. Carrie ** constantly interrupted me, screamed, and informed me that she would note my file that I refused to find a local provider, which would delay the warranty repair process and be noted in any legal action. BTW does a delayed return phone call qualify? Ms. **s voice mail states that she returns calls within 48 business hours. Well, she only works 8 hour days - I forgot - meaning it takes 6 days to receive a call.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

Just days outside warranty, defrost or mister, or whatever they called them broke, stopped working, and so did my refrigerator. Pay a lot to repair and 6 months later the freezer defrost, or leak in freon, or whatever is broke and doesnt work again. Called KitchenAid and get a very calm, no need to get excited because we never do anything about your complaints voice, who helps me by scheduling someone to come look at it and pay them $99 for their trouble and then pay more to fix something that should not be broken!!!Thought we paid top dollar for quality company and appliance...never again. But just told by my repairman that 7 appliance brands are now owned by same company. If this is true we are all screwed! Model KFIS29BBMS00. Their recommended repair company coming in two days. We will see what it costs this time and if they can actually repair the problem.

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

My dishwasher doesnt work properly, it stops in the middle of the process...One out of 5 times it works but the dishes still dirty...It is a piece of crap. Furthermore, I got a leaking 3 years old whirlpool fridge which is in fact from the same company! Do I have to tell more?

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

My wife and I bought a Kitchen made dishwasher model # KDS301XBL at Lowes store in Clermont, FL on August 23, 2011. It cost over $700.00. After about a year, we started to have problems with the control panel lights: going dim, not lighting up, etc., then the ceiling lights in our kitchen started to blink and the circuit breaker clicked off... We then called a repair service who replaced the control panel. Within 3 weeks, the panel started to leak water down the front of the new control panel unit. We called the service tech again and he said that the first tech should have replaced the vent and deflector because that is why the water was getting into the control panel causing it to short circuit. $130.00 spent on the first visit and $130.00 on the second visit all for a dishwasher that was not near 3 years old. This D/W has a control panel problem and should have been recalled. There is a class action Lawsuit in the USA and one in Canada also. Avoid this D/W at all costs ....

On June 27, 2018 my parents purchased side by side KitchenAid refrigerator model: KRSF505ESS. They made this purchase at Canadian Appliance Source. The product was delivered on Sep.20.18. The product has not performed well since opened, the freezer didn’t freeze and the ice maker didn’t work. To resolve the problem, we contacted WHIRLPOOL CANADA, at phone 1-800-807-6777 as they are taking care of the appliances after the purchase as a manufacture warranty. We scheduled an appointment for Sep.27.2018 and the technician appeared on the wrong address, even though he was provided with the address shown above and the postal code. We called to Whirlpool Customer service again and scheduled new appointment for Oct.1.2018 from 9am-1pm, Spoke to Brenda. We arranged the time and took time off from work, nobody appeared, no phone call made to notify us.When called Whirlpool on Oct.2.2018, they advise that the appointment from Oct 1st rescheduled for Oct. 2nd (without any notification to the customer) and the technical behind the schedule. The time of my call was 8pm Est. on Oct.2.2018. The tech didn’t come (spoke to Stephanie). I called Whirlpool on Oct.3.2018 stating that the technician wasn’t at the place and they offered to reschedule the appointment for Oct.10.2018 for 8am-12pm (Spoke to Tylor). At this time the technician Ram **, from “The Appliance Pros came. He did some maintenance and advised to wait for 24 hours to see if the fridge is working. The refrigerator didn’t work, and at this point both the fridge and the freezer weren’t operated.I was calling Whirlpool Canada on Oct.11.2018 and explaining that the fridge is not working. The representative after a long wait on hold explained that we are on emergency status but unfortunately she doesn’t have any records or documentations from the technician about the issue. I called Whirlpool Canada on Oct.12.2018 at 8:30am Est, and they said that the technician should come secondly to monitor the issue, and it is scheduled for Oct.16.2018, and again nobody notified us about this.I am very frustrated customer of being offered poor service, very long waiting times on hold, NO COMMUNICATION between the customer, the Customer Service and the maintenance team, and no resolution in timely manner. I would like to address it, since it is not the way Whirlpool should serve their customers. I would like to get faster response for the addressed issues, need to be notified about any changes that done by the customer support representative about any changes or updates about the service. Im not typically writing reviews but this situation should definitely be addressed. I hope my review will avoid people of dealing with CAS in particular and Whirlpool Canada in general.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

We had this oven range delivered in early December 2019. By Dec 26, the inside top oven enamel had shattered. After some long phone calls and declined offers of $150 cash back on a $2,000 oven, we were approved for a full replacement. The replacement oven was delivered on January 18, 2020. On February 1st, 2020, the oven enamel shattered again. The oven was used a handful of times, never over 400 degrees F. Enamel could have easily gotten into my food while cooking. Kitchenaid should look out for a lawsuit for knowingly selling defective ranges. Unfortunately we bought a whole line of Kitchenaid appliances because we wanted them all to match in our kitchen. I am requesting a refund and will not be purchasing Kitchenaid.

I am very disappointed in the Aqua clean feature on my KitchenAid range. It simply does not remove the grease. I should have followed my instinct and not purchased it. I agree the smooth glass top scratches easily also, but I decided not to worry about that. On a positive note, the oven and burners cook nicely.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

Purchased KitchenAid refrigerator from Appliance Smart in Cumming, GA 2014. After one year and a day after purchase, ice maker and freeze stopped working. Called KitchenAid and could not get any help, had to pay 300 for extended warranty. Now one year later, the exact same problem has occurred, no ice and freeze has malfunctioned. KitchenAid refrigerators are awful and customer care gets a ZERO.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

The same model - a KitchenAid counter depth 29 inch depth refrigerator was put in our new kitchen by a reputable contractor, in addition to a new KitchenAid dishwasher, stove and in counter microwave. The refrigerator lasted exactly 22 months at which time the freezer stopped working. We called a service repair man and he noted that it was a very serious problem - the entire cooling unit of the refrigerator needed to be replaced and would cost $1500-1600 to repair. He advised we buy a new refrigerator. We are in the process of doing so, as the repair man said the refrigerator portion of it may last 2 days or 2 weeks. This is totally unacceptable. We contacted our kitchen contractor and he said he would call Whirlpool to see what they will do to remedy the situation. I would not want another KitchenAid appliance if they gave it to us for free.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

We had our KitchenAid dishwasher serviced 2 times in 3 years of purchase model # kdte104ewh3. The motor went bad 2 years after we purchased it new for $690.00 and the repair was half the cost of a new one, $331.15 for a new motor/pump, Then the problem happened again a year later. Yikes. Honestly, the dishwasher does not clean as good as the one we had there before for 10 years, that one a Kenmore we never had a problem with.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

Six years ago, I purchased a 27 Double KitchenAid oven model KEBS277SSSOOO for my kitchen remodel. Shortly afterwards, the control panel failed. I had it replaced under an extended warranty program. Recently, I attempted to use the self clean function. Following the prompts, the door locked. When I pushed the start button, there was a bright flash from the control panel. It fried. I have contacted an appliance repair company that services KitchenAid to replace the control panel. I will be charged for the service call, plus the approximate $400 for a new control panel. I would not recommend KitchenAid double electric ovens to anyone.

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

As I write this, my oven is being repaired for the fourth time, for the same problem. Since it is out of warranty, I will be paying for this. When you try to self-clean, it goes for an hour or two, then stops, giving an error code because the plastic, yes plastic, around the latch has melted, and the oven thinks the door is open. The repairman this time told me to never again try to self clean the oven. It will just keep happening! This oven is about 6 years old, but this has been happening since it was just over a year old. Also, even when it did clean in the beginning, the glass door does not actually get clean, particularly the space left between the two panes of glass, again yes, a space left open. I would suggest the designer of this oven be punished by having to use it. Clearly these should have been recalled or replaced by KitchenAid, as they are aware of the problem. But no such luck, at least not that I am aware of.

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

We spent $6000.00 for a built-in side by side 48 inches refrigerator. Nothing but trouble with the ice machine. First, it froze up soon after purchase. They sent a appliance person out. He said just break up the ice. How stupid was that? The next appliance person, the water is leaking into the motor of the ice dispenser freezing it up. When exposed, you could see all the frozen ice. A lot of it. No wonder the motor wont work, it was frozen up. When the new part came, it had a new part with it. This rubber washer was to stop the water from going into the motor and freezing it again. Now these motors are not cheap. So this was a design flaw. Here we go again: same problem even with the new rubber washer. It’s frozen up solid. It makes a lot of ice you just can’t get it out of the dispenser. I am sure there are a lot of people that have this same problem. This started before the warranty was out. This is a two years and 9 months appliance. There’s trouble with the ice maker all the time. They just tell you your warranty is out even though they made a flaw in the ice machine design.

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

So disappointed. Worst fridge Ive ever had, at any price. Its runs so loud that it sounds like a machine gun. Seriously, it wakes me up. In addition, after only two years the ice maker broke. Its only got a one year warranty. I replaced it, and one year, ten days later, it started leaking, so my ice container constantly has a big block of unusable ice in it that I have to break up and throw out. Im not spending $300 annually to replace the ice maker, so I shut the thing off. Ive been making cubes in my $500 fridge/freezer thats in my garage. Kitchenaid obviously knows its an inferior ice maker, or they would warrantyit longer than one year. Its a piece of junk. Never again.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

I have a KitchenAid stainless steel side by side built in fridge. In August 2015, it started beeping constantly. I had a KitchenAid service person to my home. Immediately, thereafter, my fridge stopped working completely. The service person came to my home again and got the fridge working but it still beeps constantly (24 hours a day). I called KitchenAid last week to follow up on my replacement part and I still have no answer from them. Very poor service for a very expensive product.

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.