We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

I purchased this dishwasher in October 2011 which was a Kitchen Aid model KUDC10IXWH4. This was installed in a basement kitchen which is only used at New Years and Easter and is run for a total of 10 loads per year. The control panel failed within the first five loads and we needed factory service. When the service tech arrived I was informed that we had to pay the labor and service call. This failure was in early 2102 after the unit was run for the New Year holiday. We were told by the tech that we should consider the extended warranty because these units constantly fail. The unit starts by itself. The thermal fuse fails about every 6th load at a replacement cost of $138 per trip. Kitchen Aid is absolutely useless in this process and deny any responsibility in this matter. As this unit has just been run enough to empty the sample bottle of Jet Dry and had for service calls I would tell anyone never to buy another Kitchen Aid appliance as we will not ever again. Their customer service is horrible!

I purchased KitchenAid top of the line stainless steel refrigerator at APT Appliance in Glenview, IL on 12/9/13. We are senior citizens who live alone. We needed service on 3/18/16, only to find out that we need a NEW switch for our Ice maker dispenser. Shame on you! You are proud to make things American? Well the products SHOULD be made BETTER. After a little over 2 years, I must replace it to the tune of over $120.00. Now this Refrigerator was not the cheapest one you sell, but the most expensive. Shame! Shame! I guess the idea is foreign made is the way to go. Unsatisfied in Lincolnwood, IL.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!

Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; basic wash by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

In 2006, we remodeled our kitchen, and in that process invested in Kitchen Aid appliances, including a side by side built-in stainless steel refrigerator. On August 11, 2014, the refrigerator stopped cooling, and we were told that the main control board needed to be replaced, and so the odyssey began. At the beginning of this ordeal, we were told that the part in question was ordered, was then on back-order, and would be shipped to our home in about three weeks. After three weeks, however, we were then told that the part was no longer manufactured because the factory was destroyed by a Tsunami two years ago! We acted on the corporations advice to send the defective board to Core Centric, which until very recently, Whirlpool was recommending to its customers in our same situation. Core Centric could not repair it, and we then sent the board to a company in Texas, also to no avail. The appliance repairman that we have been dealing with then ordered the part from Amazon/Sears, paid for it, waited two weeks for delivery, and when he contacted Sears, was told that the order was cancelled. After calling Whirlpool again, I was told that my file would be referred to a special department for possible inclusion in their pro-rated exchange program. I was told today that such a program would be offered to us because the company is supposed to provide parts for their appliances for ten years, and our appliance is less than ten years old. How lucky I feel to find out that I can exchange my eight-year-old built-in, which we purchased because it was marketed as an appliance that you repair, not replace, for the sum of $7,204.15!!! I was told that the new purchase price for my model would be $8,299.00. After further discussion, I was then told that the lowest price I could be offered to exchange my refrigerator, that cannot be repaired because the corporation has breached their obligation to provide parts for ten years for, would be $6,000.00. I was also told by the representative that I spoke with that she hears this same story all day long from other customers. SHAME ON YOU KITCHEN AID/WHIRLPOOL!!! (As an aside, thank God that my 20 year old Kenmore refrigerator in our garage still works perfectly, because we have now been without a kitchen refrigerator for 14 weeks).

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

I too purchased a KitchenAid KUD301X a little over 3 years ago and was told yesterday by the repair person that the motor needs to be replaced for approx. $350 on top of the diagnostic/service call ($111) to replace it and would only be guaranteed for 1 year. Unfortunately, this was not our first repair; we needed control board replaced once previously, not to mention the numerous parts we needed to repair the top rack (on more than one occasion the pieces would break off and the plastic would wear out and the rack would not be able to stay within its frame.I truly believe it is a defective dishwasher and am waiting to participate in a class-action lawsuit once one is created. I cannot recommend this product at all. I am very dissatisfied with the service center as well. I purchased this product based on previous good rating posted. However perhaps those owners had not had the product for 3 years at the time. Will NEVER purchase a KitchenAid product again.

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!

I bought a kitchen full of kitchenaid appliances. Top of the line at a big cost. The refrigerator started periodically leaking water. So I called customer service and was told they know nothing about it and they could send a repairman to diagnose the problem. I told her that I need to do a little research before I make a decision. Within two minutes I found 100s of similar problems on google. It was a poorly designed discharge tube and there was a new redesigned one available. So I call back in a NOT SO NICE mood because I hate being taken for an idiot. They gave me some run around excuse but did agree to send me the replacement part. Now Im reading all the reviews and boy did I make a mistake buying this brand. How do they get away with this **. Why doesnt the government or some law firm file claim a class action suit against these thieves?

I had a new kitchen put into my 80-year-old house by a reputable, long-established DC firm. The kitchen itself is a delight, and I couldnt be more pleased. Because of the somewhat unusual footprint of the space, we were limited in our refrigerator options. I chose a stainless-steel Fisher-Paykel fridge and I love it; I had my own GE Profile range reinstalled. That left the dishwasher and the microwave. Kitchen Guild (the company that installed my kitchen) said I could get a deal by buying at least two KitchenAid appliances. I had never owned a KitchenAid product, but I thought they had a good reputation. What a mistake!The dishwasher started having problems with the LED display before the end of the first year. Finally, it froze completely, and I have not used it in over two years (the kitchen was installed 6 years ago). The built-in microwave with vent fan also began having problems almost immediately. First, the grid on the top fell off and broke; I called and they sent me a new one. Then, the handle fell off and they would not do anything about it! I super-glued it back on. Then, the replacement grid fell off; I super-glued that back on. Tonight I was preparing dinner and put some veggies in the microwave to heat up. The oven started making very loud, strange noises and then I smelled a strange, electrical smell. Obviously, there is something seriously wrong with the oven, and I cannot use it again. I now think I was offered a good package rate on these appliances because they were clearly lemons! I have never had such a negative consumer experience in my life! And I thought this was supposed to be a premium brand! Has anyone else had a similar experience with KitchenAid products? I paid a pretty penny for them and this is an outrage.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

While still under warranty, the dishwasher circuit panel no longer operated. No lights and did not turn on. I called the recommend repair service and was told it would be too costly to replace the control panel and to buy a new dishwasher. I called KitchenAid and was told to turn off the circuit breaker that provides power to the dishwasher. This works but must be turned off after each use. If I dont turn it off immediately after using it and try and do it later, it takes days before it operates again and the circuit panel must be off during the wait.

Installed new 3 weeks ago. Convection microwave vents out the front. There is SO much hot air coming out, that the oven door handle is too hot to touch without a potholder, not to mention how hot it makes the kitchen with all that hot air!! It also shut off twice during the cooking process. Not sure if it overheated or what. Repair person replaced part that will hopefully fix the shutting off issue, but KitchenAid has no solution for the hot oven door handle. They have created a part that redirects the hot air coming out of the regular lower oven that makes the warming drawer handle too hot, but nothing for my situation. Very poor design!!

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

I have owned this KitchenAid DishWasher mod KUDS301xwh8 for only 3 years and today I find out I need a new motor plus a motherboard. When I called into KitchenAid for the repair scheduling, after I gave them this model number, they immediately offered me a one year warranty deal for more than 350$ which would cover the service call and all costs plus another year on a warranty. I thought that was odd to offer that right out of the gate and right after the model number, SO now I know that this model is a lemon and they have replaced motors on it so they offer this coverage to prevent fights from consumers. So now I will file an official complaint and request a new dishwasher plus I am canceling the payment of the warranty on my credit card as this is fraud on their part. DO NOT BUY THIS BRAND... I have owned many dishwashers in 50 years of homeownership and never had any of them as much as need a service call in over 14 years of owning them but I never owned a KitchenAid and this one cost me more money than any other brand I ever owned. Guess you dont get what you pay for.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaids customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

I bought a KitchenAid DW and am very dismayed by the lack of information regarding this bizarre drain line. I have installed several dishwashers before and never had any issues as this. The drain line seems to be long enough if you could unravel it from their mountings on the side of the unit, which apparently are not to be removed? I still have no clue. I had to butt together 2 drain lines with a 3/4 nipple and 2 hose clamps to connect the 2 soft ended hoses together, seems wrong but impossible to get any facts. Some say remove the hose from its bindings, which looks impossible to do safely, or butt connect 2 hoses jury rigging it like some Ethiopian setup, not happy!

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before. Since the dishwashers warranty has expired, we will have to order the replacement part and fix it ourselves (for $44 with shipping) or hire an appliance repairman (not cheap). Ive had much less expensive dishwashers that lasted 15 years with no problems, including rails that that never broke. I would never waste my money on an overpriced KitchenAid appliance again. Maybe they should stick to stand mixers (mine is still working after 27 years).

Mergers Fail Consumers - We purchased Kitchenaid and Maytag appliances when we remodeled in 1996. Those originals are now approaching 20 years of excellent service but wearing out. Every one of the new Kitchenaid appliances has proven to be a complete joke. After a little research we are now starting to understand what happened and who is responsible.

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

I thought this was going to be such a great stove. The oven should have come with 4 racks, not the 2 plus 1 “sliding rack”. The sliding will not slide with the weight of a 16# Turkey! I needed to clean my stove top as something boiled over, the paint came off!! And as I had a full replacement warranty I called Sears repair and was told it wasn’t covered. When did it become ok not to use baked enameled finishes on stoves?

KUSDS35 - I thought with the name Id be getting a decent dishwasher... far from it. 3 years into it and I have replaced the rack tabs twice like everyone else. Now the control board is going out and the cost is $140 plus $125 labor to fix it. Thats almost 50% of the cost of this JUNK. LOL we got rid a of a 20 year old dishwasher that worked perfect and got this. Man do we feel taken. KitchenAid will do nothing. I WILL NEVER BUY ANYTHING ASSOCIATED WITH THEM OR A BROTHER COMPANY AGAIN.

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

We have had a lot of problems with this microwave. The door locks and does not open (happened twice! I had to take it apart to replace the plastic mechanism). The light bulb burned out. This is NOT a consumer serviceable item! (Im a licensed electrical engineer; I think I can replace a light bulb without getting shocked by the capacitor!) I found one online and fixed it. The latest problem is the microwave runs with the door open! It happened earlier today. Then it worked fine, but it just happened again! We put something in and started it and then it timed out and stopped. We opened the door and it started running again. This is DANGEROUS! I have small children and the microwave is mounted below the counter! I dont want my children getting hurt by this hazardous device! We chose KitchenAid because we thought it had a reputation for quality. Boy, were we wrong! We have had problems with our other KitchenAid appliances as well, but the microwave is the worst!

I bought a KitchenAid dishwasher not quite a year ago. My stainless steel door is streaking and looks very very ugly. We have only used professional stainless steel cleaning products. It is unfixable. Being under warranty, I called the company. It is not covered because it is a cosmetic problem. We figured out the dishwasher is leaking and causing the problem. Still not covered. I am very disappointed. Never ever buy Whirlpool or KitchenAid again. I bought a Whirlpool fridge 5 years ago and they have been out 6 times to fix that.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

On 2/4/12, I purchased a Kitchen Aid double oven microwave unit nearly three years ago, when doing a kitchen remodel. All the appliances are Kitchen Aid, thinking we were purchasing a good, reliable brand name. Yesterday, I placed the oven in the self cleaning mode. After about 2 and a half hours, the inner glass panel on the oven door exploded, sending hot, shattered glass onto the floor. The intensity of the heat cracked the new cabinet along the top of the oven. I called the service center, and they indicated there have been no recalls on this problem. I am horrified to think that if my grandchildren were present, they could have been injured. After reading other complaints on this website, I think Kitchen Aid needs to do a recall on this unit. By the way, they did not offer to replace the glass. They said the glass was covered, but not the two service calls to replace it, and the glass can only be ordered by a service technician.

Kitchenaid KUDS35FXSS type 5771 dishwasher - The top rack pins broke and the rollers fell off, making the top rack useless. Trying to find the part but unable. After using the dry cycle I still had to dry my dishes by hand. Replaced all my appliances, my biggest complaint is the dishwasher. Never buy Kitchenaid again.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

We purchased a KitchenAid wall oven KEBS107SSS in March 2012. This oven does not turn off and just keeps hot air blowing into the kitchen for at least an hour or longer after pushing the off button. The sales person at the high end appliance store we purchased it from said to turn off the power to the oven, which we did as it had a dedicated breaker switch. Then the oven just latched automatically, wouldnt open, and had a nice error message on the screen. Took the repairman over two weeks to get the part to fix the latch as he said that was the problem.... thats why the oven doesnt turn off efficiently??? I cant get anyone from KitchenAid to even answer my phone calls and I truly dont think the repairman has a clue as to why this oven wont turn off. Do not buy a KitchenAid oven. We are so disappointed in this appliance, but cant afford to get it replaced. Stuck with it, but it will probably completely break down in the next two to three years.

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

I learned Whirlpool/KitchenAid customer service definition: The customer is responsible for serving KitchenAid/Whirlpool. I purchased a YKDSS907SS04 less than a year ago. The burners do not work correctly, heating unevenly and either taking too long to cook or burning food. I contacted Customer service, who gave the call to their local authorized service center. They called me back telling me they are not licensed to work on dual fuel ranges and would send the call back to Whirlpool/KitchenAid. Then the nightmare began. I received a call from Whirlpools re-scheduling department telling me to find a local repair shop and send them the bill. I refused. It is not my job to do their job. I followed up with a fax, received a call from their Executive Office - a woman named Carrie **. I could not take the call at the time. I called her back several times over the period of a week and only received a prompt return call after I threatened to contact my attorney. The story did not change - since Whirlpool cannot provide customer service, it is my job as their customer to provide service to them by finding a repair shop in the local Yellow Pages. Nothing changed. The story the same - different name. When I suggested to Ms. ** that Whirlpool should not sell their products in a market where they cannot service them, she told with a screaming tone of voice, that Whirlpool did not sell me the unit directly - but wholesaled it to Sears. Oh well. Forgive my poorly informed status. I initiated the service call reluctantly since I am uncomfortable about the fact that this is not a KitchenAid service provider. However, I will probably get much better service from them - since KitchenAid expect me - their customer - to service them. Carrie ** constantly interrupted me, screamed, and informed me that she would note my file that I refused to find a local provider, which would delay the warranty repair process and be noted in any legal action. BTW does a delayed return phone call qualify? Ms. **s voice mail states that she returns calls within 48 business hours. Well, she only works 8 hour days - I forgot - meaning it takes 6 days to receive a call.

This KitchenAid Dishwasher could use some improvements. My dishwasher is louder than I prefer. It does not clean up to my expectations. All dishwashers need to have many cycle choices, including Rinse and Hold. All households need a beneficial well-working dishwasher!

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

Buyer Beware! My partner and I bought a $6,000 KitchenAid 36-inch dual-fuel range about 12 years ago. Since then, the oven has failed three times, the last time for good. When I called the manager of the expensive appliance store where we bought it, Cocoplum, in Essex Junction, VT, he told me that we had a lemon and went on to say that the company was no longer any good. The problem, according to him, is that the high temperatures of the self-cleaning oven (which we have not used often) do not play well with the complex electronics of the stove. Bottom line: after 12 years, we have had to plunk down $7,000 for a new stove, this time a Thermador with gas only. There is a class-action lawsuit being brought against the company in New York, and other reviews online confirm our expensive bad experience.

Some of the settings are confusing but this microwave is easy to clean. Its lightweight and space saving but a better color choices. The turntable mechanical can use a upgrade and for the price a square plate for cooking would be wonder considering the price.

Disappointed with all my Kitchenaid appliances. Would not recommend them. Stove is not very good, cook top marks do not remove, oven cleaning process does not clean. Refrigerator marks very easily. Microwave is only 2.3 yrs old stopped working. All are 2.3 yrs old.

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

We moved into a newly built house and just as previous reviewer (Emma of Chester) we purchased KitchenAid appliances based on reputation and we prefer to buy American-made when possible. After 16 months of use, our microwave displayed error messages to open/close door and soon the microwave went black. We hadnt purchased an extended warranty because we expected a better product. Unlike Emmas microwave which had control panel on the bottom, ours is on the side. I feel KitchenAid cannot successfully design a venting microwave to install over a cooktop. For convenience we are replacing it with the same and an extended warranty for over $700. In the future we will always consider taking the extended warranty for any product. We had a service call on our new KitchenAid refrigerator after only 13 months.

What does a nearly $3k buy you nowadays? A refrigerator that will cost you another 1k in floor damage. If you are lucky enough to sleep through the gunshot popping noise, the icing up, and the leaky door will get you. The freezer door must now be held in closed position with dog food been pinned up against it.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

Although it was fairly expensive, this is the best microwave we have owned to date. It is mounted in the wall (along with the regular oven) and is extremely quiet. The door opens down like a regular oven door. It is all stainless steel inside so is very easy to clean. You can cook with it as a regular convection microwave or if you want to cook pizzas or something like that, it has an upper heating element and the oven will heat to 450 degrees.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

We purchased a KitchenAid dishwasher on 10/6/13; it was installed 10/9. Within 3 months the blue dirty indicator light no longer worked. And within the last month (after ~5 months of use), the green clean light no longer resets automatically like it is supposed to when the door is opened after removing clean dishes. All kinds of bells and whistles that are really cool but they failed so quickly? And lights arent covered by the warranty?!?! Really!?!?

KitchenAid refrigerator model #KRFF507ESS01 defrost problems - Since purchasing the refrigerator I have had to have it defrosted four times. Every three to four months the fridge gets warm and the coils, fan and other components in the fridge get completely covered in a block of ice. Two service calls were made while the fridge was under warranty. The technician that came replaced a thermostat, but also said that he didn’t feel it would fix the problem and that it would happen again. In fact, it has happened twice since. KitchenAid refuses to do anything about this. My background is in engineering and product development and I must say that the design of this fridge is suspect. The use of a very low quality fan, no defrosting heater and some very cheap packing Styrofoam as part of the air routing system is very suspect in my opinion. It does not appear to be properly engineered. We are also experiencing some cosmetic degradation at the front of the water / ice serving area. We called on this also and KitchenAid sent us a replacement piece, which has already started to degrade since it was replaced. We purchased this refrigerator along with a gas stove top, convection microwave, oven, dishwasher and trash compactor. This was almost $11,000 in products from KitchenAid. We are very unhappy with the refrigerator since it will likely require regular defrosting for the rest of its life. The fridge is out of warranty, but this problem happened while in warranty and is in your records. We would very much a response from KitchenAid that include either fixing the problem once and for all or a replacement of the refrigerator with one that has the problem solved. It is not acceptable to sell a product like this.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

Our Failed Kitchen Aid Refrigerator KFIS29BBMS02 Ser#K35102755 - We purchased this refrigerator January 2013. The ice maker went out right away and was replaced on under warranty. Then in 2016 it fell apart. Another ice maker (Two) more actually, new control panel, new compressor. Service Dealer in Omaha tried to fix it 5 times with new parts and recharge the system. Last repair was 1-3-2017. Sent a letter to KitchenAid & Nebraska Furniture Mart in Omaha. NFM called back and said they could do nothing since we did not buy extended warranty. KitchenAid did not respond. It went hot again this week and no ice and lost frozen food for the 5th time. DO NOT BUY ANY KITCHENAID REFRIGERATORS! They told my service guy that they know they have a problem but my serial number does not apply. If I ran my company this way we would be broke with no customers. Buyers beware of KitchenAid.

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.I wont go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1 diameter rare earth magnets and place them on the sides of the door about 3 down from the top so as not to affect the electronic panel. They will keep your door tightly closed.I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

I have owned my KSF26CXYY04 side by side for about a year. It does keep food correctly cooled and there have not been problems with leaks or other mechanical issues. However, the drawers (bins) are designed so that all the tension is on tiny triangles. We have had two drawers crack at this stress point and consequently they are unusable. Replacement drawers were ordered $90 a piece plus $20 min. fee for delivery ($200 and counting). It wouldnt be bad if that solved the problem, but it is a matter of time before these also break. I have never had this issue with any other refrigerator.

The wheel assembly broke for the top rack of our KUDS30IXSS6. We called to order new parts, and we have been waiting 3 weeks--using our dishwasher without the top rack. I called today, and they said they couldnt ship because they hadnt received enough parts. They had orders for 21,000 parts, but didnt receive that many. Clearly, this is a serious issue and a defective product. So much money on this stainless steel dishwasher, down the drain. What can the consumer do??!

My KitchenAid fridge is 19 years old and I have never had a problem! I would definitely buy another KitchenAid again! The only thing I would like is to have ice/water in the door!

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

We purchased a KitchenAid 48 KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyones comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I dont have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage! (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyones feedback!

To KitchenAid Dishwashers: Compliments and thanks! KitchenAid has stepped up big time, so I want to update my November 7 negative review of dishwasher model # KDFE204EWH. This morning, we got a very nice phone call from KitchenAid’s customer care people. They will pay for the part replacement and the installation labor. In a happy coincidence, their local authorized service operation happens to be the same (first-rate) dealer we bought the dishwasher from, so I know the follow-through will be there. Two takeaways: At least one of the “squawking platforms” that we used for our complaining this past week did the trick, so complain widely! And It likely also helped that we promptly registered our purchase with KitchenAid, so they already had all the details.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

Worst experience ever. If I could give 0 stars I would. One door stands higher than the other. The freezer screws dont even match the knob. On top of the appliance being **. Customer service is horrible. Waited for the appliance man from 8 am-4 pm to be told he will be here by 5 pm. Waste of time. Sent me 3 different handles where none of them matched. Pick any other company but KitchenAid. HORRIBLE. HORRIBLE. HORRIBLE.

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

The spring on the detergent dispenser door of my KitchenAid dishwasher (Model KUDT03FTSS0) has broken. Replacement entails popping off the dispenser door, placing an inexpensive ($2 to $4) replacement spring on the spindle, and popping the door back into place. KitchenAid refuses to supply the spring -- my only repair choice is to replace the entire dispenser for $90.00.

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

I have a kitchenaid (owned by whirlpool) refrigerator. It is a built in unit that cost almost 8k when purchased six years ago. A small electric board went out on the unit. In contacting whirlpool I was told that the board was not made any more and the only way to resolve my issue was to receive a prorated amount against the purchase of a new Whirlpool refrigerator. I was sent to a review board who got back to me within a couple weeks to relate to me I could purchase a new unit from them (I will never purchase another Whirlpool product ever again) and can get a 1,500 credit toward a new unit. So if you buy anything from these people dont expect it to last. Not only does it break but it is irreparable. Not to mention it is a racket. Think about it, they sell you an over-priced unit that to their own admission only last 6 years and then they hook you to keep buying from them. Crooks!!!

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.