In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

We purchased a KitchenAid Superba Architect Series double oven (model # KEBC208KSS02) in 2003 for our new-built home. After using the self-cleaning oven, the display of the oven went completely out and the oven doors were locked. We had the oven repaired (we had to replace the motherboard which was over $800 once the repairs were completed) and 3 months later we had the mother board go out again. We were then told the board was only under warranty for 90 days (we were just out of warranty on the board) and that we would have to purchase another board. This is absolutely unacceptable.I have read so many forums and complaints online about this same problem and am disgusted that KitchenAid has not done anything about this. When we phoned KitchenAid about this problem to file a complaint, they would not do anything about it.

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.

Replacement parts are not available, some parts have to be sent out for weeks to be repaired leaving you without a refrigerator. Needed to be repaired several times, not being able to get replacement parts is ridiculous.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

Model KUDS30IXBL1 - The plastic rollers on the top are cheap plastic and break after a couple of years. Also, the controls on the front are very glitchy and touchy. If you lean against the counter and accidentally touch or brush by the dishwasher/control board, it will turn on or off or start cycling. If you have this dishwasher, get an extended warranty plan asap!

Kitchenaid Dishwasher KUDS30IXBL2 - This dishwasher was purchased in May of 2011 by the previous owners of the home we purchased in March 2013. I started having problems in December 2014 with the dishwasher running about 10 minutes then stopping. Called Lowes who had sold the dishwasher. The previous owners had purchased a 4 year extended warranty, but Lowes wouldnt honor this because we werent the ones who bought the dishwasher. Just another rip off of getting out of honoring the warranty. Repairman came out and ran all the diagnostic codes. Came back and replaced the console. This didnt fix the problem. Called again. Still running intermittently. Sometimes completed cycle and sometimes not. He came and replaced the sensor. Meanwhile the rollers and glide holding the top rack started to break. As I see on this site, that seems to be a common problem. Called back to get repairman to come again and mentioned the rack problem and was told the company had a call back on the rack parts. So repairman came and replaced all the broken parts for the rack, ran codes again and said it might be the control. He got into the control and took off and reattached every wire and found no problems but said it might be the control. I ran the dishwasher again, and it quit after about an hour. Restarted it with no detergent in it, and it still didnt complete the cycle. Called back today and was told they could order the control, at a cost of $189. To date, I have spent $378.81 with another $200 part ordered and still have a dishwasher that doesnt work. The original dishwasher cost $773.19 so I will soon have an all redone dishwasher that may still not work. This is absolutely unforgivable. I have had about 3 dishwashers in 2 other houses in 40 years and NEVER had any of these kinds of problems. I was always led to believe Kitchen Aid was a top of the line dishwasher. This one is NOT EVEN 4 YEARS OLD and has almost cost its original purchase price! I want to see something done about this by the company. And I will NEVER, repeat NEVER purchase another Kitchen Aid product.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

I bought a KitchenAid refrigerator 6 years ago from Contra Costa Appliance in Walnut Creek, California. The refrigerator stopped cooling. Contra Costa Appliance repairman came promptly. The control board has failed. KitchenAid has discontinued making the part and it must be rebuilt, which will take 2-4 weeks. I must be without a refrigerator during that time. Discontinuing parts for a 6-year-old appliance is UNETHICAL!! SHAME ON KITCHENAID!

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

Ive had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, its very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I cant wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

I purchased two of the same KitchenAid Dishwashers (KDTE204) in September of 2015. The first one began leaking in March 2019 and was repaired by the repair company that KitchenAid referred me to. This $405 repair bill. In November 2019, the second dishwasher began leaking. In between the time I placed the service call for the second dishwasher and the repair man coming, the first dishwasher began leaking again. When the repair man came out, he indicated that the repair would be $435 for each dishwasher. The price of repairing the first dishwasher twice would be $840 and the price of repairing the second is $405.When I called customer service at KitchenAid they said we cannot control when a product fails and offered me $185 toward parts for repairing the first dishwasher again. I spent an hour on the phone and spoke with three different customer service people. None of whom seemed to think a dishwasher should last longer than a year. So if you plan to throw out your dishwasher every few years, then by all means get a KitchenAid but if you want one that will last, you should definitely look elsewhere.

Purchased new KitchenAid Architect Series French Door Bottom freezer refrigerator KF1S29BBMS02 for new house. This is the top of the line unit and we were extremely happy with the look, features and functionality. After 10 months of use the unit suddenly stopped working. Freezer temperature would barely get below freezing, the top refrigeration unit would not cool below 50 degrees and no ice would be produced. Obviously disappointed, but knew that we were under warranty and the unit would be fixed at no cost to us.Calling into warranty service was not too painful, short wait time and easy phone tree. People manning the warranty service line were all very pleasant and respectful. The issue is the process. The process as I understand it based on conversations with KitchenAid warranty service is that they will exhaust all options to attempt to repair the unit and then and only then will they consider other resolutions. In our situation we are in week five of the process. Four visits to repair unit, none successful and another visit planned in 2 days, which will be the start of week six, and we are still without a working unit.They will not offer a rental unit, but if you push they may offer you some minor value to offset the cost of a rental unit. In our area the shortest rental term was one month and the cost was over $160 per month. When I brought that number to KitchenAid, they would not provide that amount so we have to spend additional money due to their faulty product.When asked how long this may go on, they stated until the KitchenAid Warranty techs decided that the unit could not be repaired. Sounds reasonable, but what it equates to is weeks and weeks of back and forth between the third party service companies and KitchenAid Warranty techs trying different things to fix the unit. With each visit taking 3-5 days to schedule or longer if parts need to be ordered. Sounds like this effort goes on until the KitchenAid Warranty tech has replaced every part possible and there is nothing else to try. Based on current trend...this could take 8-10 weeks for our situation.I understand that process is necessary to protect business interest, but this has been a very frustrating customer experience that has completely thrown me off the KitchenAid brand and any other brand owned by Whirlpool. This is both from the quality and durability of the product standpoint and especially how the company deals with unsatisfied customers. While KitchenAid wont commit to what resolution they will offer if the unit cant be repaired, my preference would be a refund so that I can buy a product that is more reliable. My advice, Bing search how many complaints against whatever model of appliance your are considering and look for models with the lowest number or less significant type complaints. Reading the complaints about the model we bought after the fact, I very much doubt we would have purchased.

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

Purchased a KitchenAid KSSC48QTS00 about 4 years ago. New though purchased from a freight damage company so no warranty. Paid just over $3,200 when it retailed for $8,500+ so took the risk. BAD DECISION! Started pinging a few weeks ago, had the factory authorized repair person on site that and was informed of the bad board, no replacement problem so many have posted about. Getting ready to send the board to corecentricsolutions.com as theyve gotten good reviews from others with the same issue. No spare fridge so well sort through and keep what we can fit into a couple of coolers.Amazing how many people have posted online in various places with POOR to WORSE customer service from Whirlpool. Checked and just found **. Im betting we see a lot more of this kind of activism against them. I will NEVER buy another KitchenAid/Whirlpool/Maytag/Jenn-Air/Amana product and will do my best to inform anyone that will listen in an effort to get them to do the same.

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and Im now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears failure to take responsibility for it (not to mention all the food Ive had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. Im very much considering contacting an attorney. What are your thoughts?

On 12/28/10, I purchased a KitchenAid fridge, model kscs25fvms, for over $2000. One year later, it started making a loud mechanic noise. When I got home from work, it had stopped cooling. Time to buy ice coolers and ice. The repairman came out and stated that the compressor had failed. After numerous emails to KitchenAid, not one response. The bottom line is that they dont care about the customers. Its the mighty dollar they are after. Please, I beg of you, dont purchase any KitchenAid or Whirlpool products. They are defective. No quality product should fail after one year of service. Try a Japanese or German product. You should have better luck with them.

Only one issue with it. The ice tends to freeze up all the cubes together and I have to dump it all out. Otherwise, fridge is 10 yrs. old and havent had a problem.

My counter depth KitchenAid refrigerator cant be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldnt care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need cant be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

I purchased a stainless steel KitchenAid dishwasher from Lowes a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I cant even clean the film off once it is on. After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

Our side by side (high end) refrigerator stopped working. We called out a reputable service company and after trouble shooting, he determined the main power board was the problem. He traced it down to a built in relay(?). It was a part that could not be replaced. He needed to send it into KitchenAid to be repaired or replaced. In the mean time, the service man found a used one. A couple of weeks later the power board was returned by KitchenAid. The replacement part was no longer available nor were they repairing them! The used power board has a glitch which doesnt show the temp of the fridge on the control panel. At least it is working. My repair man is trying to locate another power board for us as a back up. It has now been 2 months and he hasnt found another power board. You have got to be kidding me. How can KitchenAid get away with this?

Ive had this refrigerator about 20 years and it works fine except recently. The ice maker has been problematic. It makes ice but we have to take it out manually as the little black door does not work properly anymore and ice cannot be dispensed automatically.

I purchased a KitchenAid Refrigerator in 2013, stainless steel model #KFIS29BBMSOO. Ive had numerous problems with it, many service calls. The first was the hose in the freezer splitting, which took 5 service calls to figure out, costing me for each one. Finally they said it was a recall item and I should not have had to pay. It was difficult to get my money back from the service people, took months.Now there is ice building up behind the drawers in the refrigerator, blocking the vent. There is about 2 of ice built up so the drawers do not close completely. Everything in the drawers freezes. When I called repair people suggested by Whirlpool. As soon as they heard the model number they refused to come. I called Whirlpool again, they said they have never heard of any problems like this, however, when I read all of the reviews listed here there are a lot of problems with these refrigerators. The repair guys said KitchenAid is one of the worst brands now, made so poorly, but so expensive.They finally found me a repairman, he is about 5 hours away, I told them he is not close, they said he probably knows someone closer to me, however the call is from 8:00-5:00, I have to wait. This has been so frustrating. I purchased 7 appliances at the same time, I did a remodel on my kitchen. My dishwasher failed after one year, the motor actually fell on the floor, it slow leaked onto my wood floors doing $40,000. damage, cabinets had to be pulled out walls repaired, took 5 months. KitchenAid would do nothing. The motor was not installed right at the factory, they tried to blame it on the installers. Im fed up with KitchenAid, would never recommend it to anyone. I just cant believe they dont worry about their reputation.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

In 2007, I purchased a KitchenAid refrigerator from Pacific Sales. The refrigerator made funny noises when it ran but I put a piece of tile on the interior metalwork and the noise went away. Seven years later in 2014, an alarm went off inside the control board indicating a problem with the evaporator cooler. As it turns out, KitchenAid or Whirlpool used substandard capacitors in their control boards leading to premature failure. Mind you, this is a $6,000 refrigerator. When I contacted KitchenAid, they informed me that the part was no longer available due to a tsunami in Japan. KitchenAid referred me to an aftermarket control board manufacturer that wanted $800 for the part. They said that they used to have the boards repaired but that was no longer an option. After following the instructions on Steve Jenkins blog, I was able to have the board repaired at Rockstar Computers in Upland, California. Total cost of the repair was $55.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything theyve told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

While preheating, the inner glass of my KitchenAid wall oven exploded. KitchenAid was of no help even with the purchase of an extended warranty.

LOUDEST FAN EVER. I agree with all the complaints on this site about kitchenaid oven fans. Ridiculous how loud that fan is. I now regret my purchase. I am currently upstairs in an office and I can hear the oven clear as day downstairs, in the kitchen, on the OTHERSIDE of a 4000sq/ft home. JUNK.

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

My KRFC704FPS Counter-Depth refrigerator has had issues since day one. I should have returned in within the 15 day window to Best Buy. It is super noisy and can be heard as far away as the 2nd floor of my home. The freezer temp wont go any higher than -7 degrees on a thermometer and that is with a setting of 5 degrees. I have a super accurate electronic thermometer in the freezer and it can get as low as -20 degrees. If I set it lower than 5 it can get colder. The refrigerator section has to stay at 39 degrees of food starts freezing. KA has been out 3 times for the issue and they wont help. The techs even brought their own thermometers and it states the same. Their only fix is to turn off the ice maker. I paid $4k for a refrigerator and they wont stand behind it. Also, the seal is tearing and water pools up and freezes in the bottom of the freezer. I have had it for 11 months. Every time the tech comes out he says there are issues, but KA wont do anything but say it is normal. I have all KA appliances too.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

Too many details to go over all. Fridge broke under warranty. Repair guy couldnt fix. Replacement fridge left off truck for delivery. 2.5 months after initial call, still waiting for repaired or replaced $3199 refrigerator. DO NOT BUT KITCHENAID PRODUCTS.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

Our new side by side KitchenAide refrigerator has now 3 times only been able to cool to 55 degrees F. Apparently the technicians have problems finding the cause of coil freeze up on the dual evaporator units. These should be taken off the market until the engineers can figure out what is causing this. I cant believe I replaced on operating 15 year old refrigerator with this $2400 lemon!

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

Just had my 6th service call in a year and a half to repair the ice maker. Because its now out of warranty every call is costing me $99.95 plus parts and labor. This is a $3000 refrigerator and works far worse than the $600 one in my garage. KitchenAid refuses to do anything to assist so I am pursuing lemon laws.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make some noise. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a flapping noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at todays appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

Our KitchenAid dishwasher model KUDS40FVSS (purchased in April 2011) stopped working (no water was being sprayed). We called County TV and Appliance (where we bought it) in Stamford, CT to get the name of an authorized service company. We were initially given Mr. Appliance in Connecticut at (203)-966-8151. They did not bother to call back until we made a third attempt. By the time they finally returned our call, we had made an appointment with J.B. Service located in Trumball, CT. They were supposed to arrive on Monday, Nov 19th between 9-12. They did not show up nor did they bother to call to say they would be unable to make the appointment. We rescheduled the repair work for today (Tuesday, Nov 20th) from 2-4 pm. The service technician arrived at around 3 pm but left not fixing the dishwasher saying that the shaft in the motor that grinds the food is broken and had to be replaced at a cost of around $400. The parts have to be ordered and it will take about three days to arrive. This is great. Thanksgiving is in two days and I have a house full of people arriving! What really bothers me is the diagnosis. The motor that grinds the food is bad. The ironic part is that I am one of those people who washes all the food off of my dishes before I put the dishes in the dishwasher. I really use my dishwasher for sanitation purposes only. So how can a motor that is not used for that purpose suddenly go bad? Furthermore, we had to pay $127.62 for the service call despite the fact that the company did not have the parts available. The technician then told us that only a portion of the service call invoice would be applied to the repair. I find it hard to believe that KitchenAid service can be so poor and that the motor can go bad in such a short time when it is not used for the purpose of grinding food!

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

We purchased a KitchenAid gas stove (Model KGRC608LSS0) in 2003. The first year we had Thanksgiving, the oven completely shut off in the middle of cooking a Turkey. The oven would not restart for 2 hours. We called KitchenAid and had a repair come out, the next day, who of course could not find any problems, $150.00 wasted. The next Holiday dinner, the same thing happened, again couldnt find a problem. The next time I had Thanksgiving, I decided to cook the Turkey early so that I could turn the oven off for at least an hour before cooking the rest of the meal, and that worked. This past Thanksgiving, I tried my method again but this time the oven would not go back on for 1.5 hours. I tried heating the rest of the meal using the convection and after 45 minutes it shut off again. 22 people waiting for dinner and cooking side dishes in the microwave, not the way I want to host the Holiday. Perhaps this is one way of getting out of cooking the Holiday dinner. We also had used our self cleaning and it ran for entire day, the control panel didnt blow but this happened before we experienced our problems with the oven shutting off, perhaps connected? All of my major kitchen appliances are KitchenAid. I will not make that mistake again!

We recently remodeled our kitchen and because our old appliances were KitchenAid and we were happy with them we decided to go with the brand again. Such a mistake. Within a few months the finishes on the fridge and the dishwasher are discolored, spotty, and there is rust showing through on the fridge door in multiple places. The handle on the freezer door wont stay tight. The self cleaning oven is a joke. These are overpriced, poor quality appliances. We bought an extended warranty which is no help for these issues. In spite of the fact that I was calm and factual with the resolution specialist was sarcastic and condescending. Im kicking myself for not doing more research as there are a ton of negative reviews out there stating the same complaints. I will share this story with everyone I can to be sure this product isnt purchased.

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave sorry, we missed you notes on my door. Every time I call Customer Service, I get a different answer going from sorry, you are totally out of warranty to only certain parts are still covered. Once you pay someone to come out and look at it, well be able to tell if the part is covered or not. I live in FL where everything has to be refrigerated. Im about to roll the fridge to the curb and buy another one... any brand as long as its not KitchenAid.

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure wont be KitchenAid. No help from KitchenAid at all.

Our experience with Kitchenaid has been a disaster. Their response? Complete indifference. My wife and I bought $10k worth of appliances less than two years ago. The first to fail? The dishwasher routinely flooded the floors. After the 4th repairman came to our house our dishwasher was replaced. The first two repair visits the repairman suggested maybe we were putting our dishes in the unit incorrectly and the second time he said maybe we were using the wrong soap. Really? Our wall oven has required two visits from repairmen to recalibrate the controls because when it said 350 degrees it was actually 250 degrees. Now the unit wont get out of the preheat stage.And now after spending Friday morning away from work to have $750 worth of replacement parts installed by a repairman, the refrigerator is broken again - including water all over the floor. We did purchase an extended warranty with the products through Best Buy. EVERY TIME we call Best Buy they do their best to point the finger at Kitchen Aid and Kitchen Aid responds with a we could care less about your problem.” So whats next? We continue to get our appliances fixed (that is until they break again) but we need help with getting Kitchen Aid and Best Buy to care.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

Kitchen Aid Wall Oven. Model #: KEBS109BSS00. Serial #: D23109017. This oven has been trouble since installing brand new October 2016 in our new home construction. Every year we have paid over $200 in repairs with blown thermal fuse, a new gasket, new fan, another thermal fuse, and now another thermal fuse. I have contacted Whirlpool/ Kitchen Aid and they do not stand behind their lemons. This is definitely a LEMON!. It is very SLOW to preheat. I can not use the full functionality of self-clean that we paid for due to blowing the fuse, and completely undependable. (MY OVEN WENT OUT ON THANKSGIVING MORNING!) To date, we have spent more on repairs than we paid for the wall oven. This is a complete disappointment! I would NEVER purchase another oven made by the company.

Ice dispenser never sealed properly. Ice bin would freeze solid and local repair wasnt satisfactory. Finally, after the electric panel on the freezer door shorted out, we were told we needed an entire new door for over $1700. These doors are apparently made when ordered, so it took over 8 weeks to get the first door. It arrived crushed and unusable. Then the morons at KitchenAid made a second door, which also arrived damaged and unusable. Now we are waiting for third door to be delivered. DO NOT BUY ANY KITCHENAID MAJOR APPLIANCE! We had GE refrigerators for decades and never had a problem. KitchenAid goes out of its way to make crap and offend customers!

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

Webster’s Dictionary defines “Self-Cleaning” as capable of cleaning itself”. In 1963, GE developed the first “Self-Cleaning” oven. After 63 years, Kitchenaid and their AquaLift Technology has turned back time by redefining “self cleaning” to mean: “If you want your oven clean, you’ll have to do it your-“self with a scrubby pad and manual dexterity”. Plain and simple, AquaLift does not clean your oven and does nothing other than soaking the bottom tray for 40 minutes in warm, filtered water. It produces no steam to speak of, which is the principal behind its cleaning method. After 40 minutes of steaming, the water in the bottom tray is lukewarm to the touch and any grease or oven grime in the oven is unaffected.We called KitchenAid about this on 11.29.2019. When you call and ask about their knowledge of this issue, they tell you they have never heard of this problem before, yet after a quick web-search, you’ll find numerous Class Action Lawsuits filed and customer reviews regarding the false claims AquaLift makes. When the sales people at the Big Box store where we purchased the oven were asked how the self-cleaning worked, they only provided positive support for KitchenAids superior technology.During our call to KitchenAid, they suggest to run the Aqualift process multiple times and then scrub the oven with a scrubbing pad between cycles. Kitchenaid even offers to send you a sample of cleaning power named “Affresh”? Why would a “Self-Cleaning” oven need to be run multiple times; need a scrubby pad; and a scrubbing agent if the self-cleaning worked? The best part of “self”-cleaning the oven yourself: To get to the back part of the oven’s walls and back panel, you will have to remove the oven door, unless you can suspend yourself in thin air to avoid laying on the open door to reach these areas. So, when Kitcheaid saying their oven is self-cleaning, it really means clean it your-“self”.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

Best fridge that I have ever owned. Had to replace the ice maker (hubby did it for the cost of the parts) and it was still going strong when we sold the house 16 years later. Quiet and reliable!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

We built our house 3 years ago. We chose a KitchenAid kude48fxss6 for our dishwasher. We chose the higher end model thinking it would be better. The dishwashers 1st issue was in our 2nd year of having it. A gasket of some kind went on the inside. The water during the cycle found the path of least resistance out, and cause a fair bit of water damage to our floor by the time we came home and saw. My husband repaired the dishwasher with a $5 part. The parts store commented that it was a very frequently breakdown on these dishwashers. Next came the plastic nub that connected the top basket to the roller. Each basket has 4 of these nubs. Plastic becomes brittle over time especially when exposed to hot Temps and water. So not surprisingly one broke. And now mother recently the entire connection piece that the baskets roll on has broke.Fortunately my husband has been able to fix these items but its extremely disappointing that we spent good money on such garbage and also have to still repair a damaged section of floor. There isnt any accountability for the disposable garbage these manufacturers make. The use the cheapest components designed to last just long enough though standard warranty so that you are stuck repairing and or replacing. It should be criminal. They should take notes from the Toyota production systems and learn about continuous improvement. Then people would be fistful to the brand and their businesses would thrive rather than their current model of cheat and deceit. Sincerely, a mom of 3 little kids who has better things to do than wash extra dishes.

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

I have a built in side by side KitchenAid fridge purchased in 2007. The water input valve, part number w10146431 stopped working but the part was discontinued and is no longer available so the fridge cant be repaired. Whirlpools attitude was I can buy a new fridge at a discount. There should be a law that parts have to be available for 10 years so major appliances can be repaired. I think Whirlpool deliberately discontinues certain parts to force consumers to buy new appliances. Based on that thought I would never buy another Whirlpool appliance.

Stainless steel French Door Refrigerator with bottom freezer - Purchased April 2013. Has had several service calls. Freezes food in the refrigerator compartment (eggs, V8 tomato juice, fruit). Raised the inside temp from 39 to 41. No difference. Repairman came out and did nothing. Told us raising the temp was the problem. Deli drawer broke. Cheap plastic that lasted 18 months. Constantly leaks water underneath. Warped the new cabinet that was built in around the unit. Freezer does a defrost everyday and fills the space beneath the freezer draw with water. Once it freezes solid (every day), the extra water leak through the door seal underneath the unit to do its damage to the wood cabinet.To save myself frustration, once I figured out where the water was coming from, I was able to chip the frozen ice under the freezer drawer out. Not convenient, but it saves the cabinet. Do yourself a favor...... dont buy it. It was drain you of patience and money.

Remodeled our kitchen back in 2007 and, without much research, purchased KitchenAid appliances. Always hearing the name meant upper end, quality products. The wake-up call should have been when I received a warranty extension notices in the mail after only two years. June 2011 both Deli/Crisper pans started freezing everything inside so I called Idlers, the dealer, and they sent out a technician. He told me, after checking with KitchenAid Tech Support, that the circuit boards needed to be replaced. Luckily the rest of the fridge worked cause it took eight visits and weeks to get the parts, and when they came the connectors didnt match up. Tech Support said they could not do anything else, the Idlers technician felt sad for us and actually cut off the connectors and spliced the wires one by one. Now the main circuit board is failing and I hate to think how much this will cost or how long this is going to take to repair. Did I mention this refrigerator cost $5,000 and does not come with outer panels? They have to be custom-made to match the cabinets.