The wheels on the upper rack have broken also on our 2-Year-6-mo-old KitchenAid KUDSFXSS Model. Replaced them at my own expense. Later discovered that 2nd year to 5th year, the nylon dish racks and electronic controls are covered under limited warranty.

Purchased a new KitchenAid Dishwasher in November 2014. Paid $800.00. The first one never cleaned the dishes and within 30 days we replaced it for a new one figuring that the first one was simply bad. We were wrong. I previously had a Fisher Paykel drawer system and while it had some issues, it still cleaned my dishes and I was pretty happy with it. The kitchenaid simply doesnt clean! I have to basically wash everything before putting it in. The repair man suggested using high heat and power scrub. The only thing that did is bake on items to silverware and melt the cheap plastic holders on the upper rack and the ones that arent melted just fall off over and over. So, so, so disappointed! Do not buy this or any kitchenaid dishwasher!

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

Wish I had never purchased KitchenAid appliance. Beware. We have a double confection oven, induction cook top, dishwasher, microwave and fridge...all of them are junk. Oven door was broken right out of the box. Took about 1 month to get a new one and it doesnt work like they advertise that is for SURE. Dishwasher blew the hoses, ruined my kitchen floor and ceiling in the basement. Service man came and said oh yes we know that is a faulty clamp, fixed it and put a huge scrape in my hardwood floor. Fridge blew the hose to the ice maker, again my hardwood floor and ceiling in the basement service guy came out. Oh yes we have a fix for that...it is a faulty piece. Microwave just stopped working, service guy had no idea and wanted us to uninstall it so he could take it with him (it is an over the range hood microwave and weighs about 200 lbs) but he managed to get it working.Induction cook top blew up, smoke and all 1 year to the day of installation (but it wasnt covered because the appliances got delivered before they were installed) had to have a huge argument with customer service that the warranty was 2 years on major components. They said it was not a major component even though the cost of the new board was $800.00. They finally agreed to cover it. Was without a stove for several weeks. Then the dishwasher went again. My hardwood and basement ceiling all water damaged again. This time the water blew the board in the dishwasher. Over 1 month to get the parts just got it fixed 2 weeks ago. Then last week the Microwave stopped working again...still waiting for service. This was my dream kitchen that has turned into a nightmare. Every time I need service I need to take a day off work. I have replaced my ceiling tiles 3 times in the basement, my kitchen floor is warped and gouged and you know what they told me? That is not our problem take it up with your house insurance!

I had my oven in the medium setting to clean, but was not in the kitchen at the moment when we heard a very loud noise that sounded like an explosion. Immediately thereafter, shattered glass was falling out everywhere it could come out of. Very frightening moment. Called KichenAid in the morning and explained everything. They will send someone out tomorrow and assess the situation. We just moved into this place six weeks ago. The day we moved here, the freezer was leaking and formed a sheet of ice on the bottom drawer. Here I was offered to buy one year of warranty and paid $320.00 for it. All appliances are KiitchenAid and were installed in September 2011. They are like new. I, of course, have no warranty on these appliances and think this is absolutely crazy that after short time for such expensive appliances, these things happen. I will report on how this explosion will be taken care of tomorrow!

We purchased our KitchenAid dishwasher model # KUDS301XSS in February 2012. We previously owned a KitchenAid for 18 years and NEVER ever had a service call on it! Now this new one is less than 2 years old and the rollers on the top rack have broken (they are plastic). Then when I set the buttons to run the washer, it would act like it was going to start, then cancel and drain! Found out today from the repairman that this is a common problem. The pump is out! Says this happens frequently usually within the first 5 years! Thankfully I did purchase the extended warranty but on a dishwasher that cost nearly $1,000 one should not have to! I will NEVER purchase a KitchenAid again! Also, bought KitchenAid Refrigerator a year ago. And have already had to replace the ice maker and had a service call about a leak in one of the hoses! So disappointing!

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

The Aqualift in this oven does not clean. I just finished scrubbing the oven as I had to before self-cleaning ovens. Had I known I never would have bought this very expensive range (over $3,000). Buyer beware!

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

We purchased the KitchenAid Dishwasher with built-in water softener not last summer, but the previous one (less than 2 years ago). A few weeks ago, we were sitting in our family room when we noticed acrid smoke pouring out of the dishwasher, and an electrical popping noise (shorting). We ran and turned off the power at the breaker box. Sure enough, the control panel was smoking and completely dead. Thankfully, we were in the next room in our open concept home or this could have turned into a major fire. We paid almost $1000 for this dishwasher, hoping that the better model & water softener would mean it would last longer. Do NOT buy this dishwasher as it is UNSAFE to have in your home. We walked away from the Whirlpool brand over this, after many years of brand loyalty to Whirlpool and its family of brands.

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

We bought a very high end Architect series very expensive side by side. Just moved into new house. Awful smell in fridge soaks through food and food then tastes bad. Exceptions are if food is in glass, aluminum, or heavy plastic (not plastic wrap/bags). Water undrinkable. Ice not usable. Smells terrible when opening the door. Purchased through very reputable large distributor who verified on two separate service calls this was fact and made sure not due to other issues. We are using a small backup fridge.Distributor has been calling frequently to KitchenAid rep/service to resolve. KitchenAid has not responded for 13 days since filed complaint. Since installed during building process, not simple to return. Have had other KitchenAid appliances in the past that we were very satisfied, but this is completely unacceptable. We have bought high end appliances from other companies several times and experience is completely different.

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

Three years ago I upgraded my entire kitchen with stainless KitchenAid appliances, after much research - with a hefty price tag. I liked that the products were made in the USA and that they were considered high-end appliances. I even replaced a Bosch dishwasher (it did not live up to its reputation). The oven cost $1500 and change at the time of purchase, and the model is now over $1900. Two and a half years later my oven started having problems - it turns off during cooking and will not come back on. I had repair people out several times but they could not fix it. Turns out it needs a whole new keyboard, which is over $800 just for the part. I tried to contact KitchenAid customer service - yes, this was out of the 1 year warranty but I felt that it should not be having such problems after only 2.5-3 years (the oven that I replaced was 15 years old and was in perfect working order - and was a much lower-end appliance).Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.

I too purchased a KitchenAid KUD301X a little over 3 years ago and was told yesterday by the repair person that the motor needs to be replaced for approx. $350 on top of the diagnostic/service call ($111) to replace it and would only be guaranteed for 1 year. Unfortunately, this was not our first repair; we needed control board replaced once previously, not to mention the numerous parts we needed to repair the top rack (on more than one occasion the pieces would break off and the plastic would wear out and the rack would not be able to stay within its frame.I truly believe it is a defective dishwasher and am waiting to participate in a class-action lawsuit once one is created. I cannot recommend this product at all. I am very dissatisfied with the service center as well. I purchased this product based on previous good rating posted. However perhaps those owners had not had the product for 3 years at the time. Will NEVER purchase a KitchenAid product again.

I purchased a model KDTE204DSS0 KitchenAid dishwasher on 12/1/14 for $717.48. It has a stainless steel tub. Fourteen months later (2/16) we had water leaking from multiple pinhole leaks in the stainless steel tub where the base of the tub is molded to fit the screen and pump. I called Whirlpool and they said that the tub has a lifetime warranty but it can only be installed by an approved appliance repair facility. That cost $150.00 (I removed, delivered and installed the dishwasher again myself). On 9/8/16 (seven months later) the dishwasher is leaking again and has again the same pinhole leaks in the new tub. I get a slight shock when I touch the screen inside the tub and believe there is a galvanic reaction going on that is eating up the stainless tub at its thinnest area.Since I find no other reviews mentioning this problem, and it appears to be more than just a tub problem but a unit problem (i.e. a lemon), I asked Whirlpool to replace the unit. As you already know, they said no but would replace it for $17.00 less than I paid for the last one less than two years ago. If I paid another $150.00 to replace the last tub that would be about $500.00 a year to wash a load of dishes every other day. This negative review is as much about the manufacturer as it is about the faulty dishwasher.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

This is our second KitchenAid built in refrigerator and we have had nothing but trouble with the ice makers. They replace them and sometimes that doesnt even work. They always send the same service company and they are clueless.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

We purchased the Range along with a Fridge, over range Microwave, Dishwasher and even a toaster at the same time as we were redoing our kitchen. Right off the bat the fridge, Model KBLS22KVSS1 leaked water. This was traced to a cracked evaporation pan. The repairman said we should just use a glue gun on it. We refused his suggestion since the fridge was only a week old. A new pan was ordered and installed three weeks later. Took the repairman two hours and a lot of grief to replace the pan. No wonder he hoped we would just glue it.With the range, Model YKERS807SS01 we had it go completely dead 1 hour into the first time we tried the self clean feature. Reading about other peoples failures with KitchenAids eager to help service department we will not even bother to try to get any support for an obvious known issue. Having a look at the internet we were provided with numerous incidents describing the same problem. Apparently there is a one time thermal switch attached to the rear wall of the oven that fails to open when the temperature gets too hot and kills the power to the rest of the Range including the door lock. I sourced out the part (75 dollars) at a local Appliance Parts store and installed it. Needless to say with the new part installed, an hour into the self clean cycle it blew again. I am not about to buy a third one. I guess we will never be able to use the self clean feature on this oven.The Dishwasher, Model KUDS40CVSSO had the pump motor go after a year. Cost us 400 dollars for a new one. Service man said that the design was poor and we could expect the pump to fail again. He also noted that our Range had a Keypad/Display that would probably fail as he had replaced several in the last while. More good news.To add insult to injury, the toaster, Model KMT211OB0 gave it up shortly after the dishwasher did. The rack would no longer stay down when the side handle was depressed. We just threw it out and bought a different brand instead and it works just fine. Yeah, Im upset. So is my wife as KitchenAid was her preference for our new kitchen and she wanted our appliances to match. I guess they do to some extent, they are all pieces of crap, aside from the microwave Model YKHMS1850SS-2 that still seems to be fine. Buyer beware, do your research before spending your money. Im doing plenty of that now looking for new appliances and KitchenAid would never even have been a contender had we known what we do now.

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

I purchased a side by side Kitchenaid (KRFC704FSS00) fridge in April 2017 and was so excited for this beautiful appliance! It was their newest model, with all the latest features and upgraded interior and had a hefty price tag. After a few months our ice machine was not working properly so we had to have a technician come out. They told us this machine does not produce large amounts of ice and makes it every 3 hours. With a family of six this is not cutting it, there is never any ice!!!Woke up this morning to find our Fridge had DIED!!! No power and all the food was spoiling. The board blew out after 16 months of purchasing. Absolutely ridiculous. And of course since it has been over 1 year since purchase, so it is no longer covered under warranty. $500 later to have the unit fixed. To say I am disappointed is an understatement. I will never purchase a Kitchenaid/Whirlpool product again!

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

We purchased this KitchenAid refrigerator 2 years ago. The quality is amazingly poor. The flange on both crisper drawers broke during the first year. KitchenAid was kind enough to send replacements. Unfortunately they are the same design/same materials. Next the housing that covers the water filter broke off during the first filter change. Now, at two years, we have the plugged defroster drain that seems ubiquitous with these refrigerators.We shut the refrigerator off for a day with a small space heater directed at the drain in an attempt to thaw the thing out. No luck. Water still leaks down into the bottom of the freezer and eventually drains onto the floor. Weve had more problems with this unit than with every other refrigerator weve owned over the past 40 years - combined. Such a disappointment. KitchenAid use to make a quality product. Now their Kitchen products need constant Aid.

In about a month the ice and water quit. Now not cooling and makes a noise similar to a leaf blower or lawn mower. Going on my 4th month. Service has been awful. Awaiting my 3rd time for Diamond Appliance to arrive and not be able to fix. There was a delay because Diamond had my name, address & phone wrong. I am not Carol in Virginia. I’m Linda from Kansas. Geez. BUT the latest is that I have to defrost the refrigerator on Sunday prior to my Tuesday appointment. Now its not cooling. Food is ruined. I had a bout of food poisoning this week that I think may have been the eggs. Now moving all the food to the garage. Some to the trash and some to the garage fridge. I have been told the warranty doesn’t cover food loss. I know Tuesday will not be the day it gets fixed because Diamond gets paid EVERY time they come to my house. What is the incentive to fix? He will tell me another part needs to be ordered and set another appointment for the following Tuesday .. But if he does, he will have to help me push this to the curb for pickup. I cannot help to think that mine is the only bad apple. It’s a good looking fridge but I wouldn’t get it if you intend to use it.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

KitchenAid dishwasher model KUDS02FRSS2 - We bought this dishwasher from a local distributor to the trade for more than $1100 in September 2006 and now, in less than 6.5 years, the control panel has stopped working. I tried all the suggestions in the manual and that customer service recommended without results. We set up a service appointment with a KitchenAid certified repair firm with a ridiculous $150 appointment charge. The tech tried to run diagnostics on it with no apparent success and just came back with a, It looks like you need a new control panel! Of course, he tried to sell me a $300+ extended warranty, in case anything else goes wrong. For just $430, I could have my gently used (run less than once a week in its life) $1200 dishwasher back in use. This unit was installed with our kitchen remodel when we also bought KitchenAid cabinet-depth refrigerator, dual fuel range, microwave and dishwasher, $7500 in what we thought were premium appliances. Im pissed at the lack of customer service support and, based on what I read here, are significant quality issues with KitchenAid dishwashers and a company focused more on selling extended warranties. Im a very dissatisfied customer.

Last summer, my KitchenAid Refrigerator (not a year old) stopped working. After two months of repairmen being sent by KitchenAid (A and E Services) and numerous ordering of wrong parts, the refrigerator was repaired (or so I thought). Now this week, the control board does not work. A repairman came, and after two hours, the refrigerator still is not fixed. The required parts are supposed to come and be installed next Saturday. I paid over $2,500.00 for my KitchenAid refrigerator/freezer, and I have been totally dissatisfied with this appliance. I will never buy a KitchenAid product again. The KitchenAid representatives seem to lack any concern for this problem.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

This is Kitchenaid model KEBC247VSS02. The problem is common among ALL kitchenaid wall ovens. When using the self-cleaning mode, the oven apparently overheats resulting in a thermal fuse to blow. The oven shuts down completely, the door is locked and the oven cannot be used. Thanks to Youtube, the repair is relatively simple, although the entire double oven must be removed from the wall to replace the fuse. Appliance repair is a minimum of $200- 250. EVERY time the self-clean is used, the fuse blows. Therefore, self-clean CAN NOT be used. Terrible design and useless self-cleaning.

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

I will never buy or recommend KitchenAid products again! We have a $10K built-in KitchenAid refrigerator that is only 4 years old. It has not been working for a month! Every time (9 so far) their certified techs come it goes over temperature again a day or two later. As a result I have had to throw out thousands of dollars of food, over a hundred ounces of breast milk for my 3 month old, wasted days now dealing with Kitchen-Aid and waiting for repairs, and had to endure this beyond frustrating experience just trying to get my fridge working. They should stand behind their products and their warranties and if their certified repair people cannot fix the problem, they should replace the product. Also, their customer service does not care, is not helpful, and is sarcastic. I am done!!

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

Bought a fridge from PC Richards. 10 weeks later it was broken and I lost all my food. They replaced a sealed evaporator unit. 1 week later it went again and lost all the food I replaced again. Store says KitchenAid is responsible for the food loss and they say they are not. So who really is? You pay $1700 for a fridge, lose food twice and no one is responsible? How could that be??

Ice dispenser never sealed properly. Ice bin would freeze solid and local repair wasnt satisfactory. Finally, after the electric panel on the freezer door shorted out, we were told we needed an entire new door for over $1700. These doors are apparently made when ordered, so it took over 8 weeks to get the first door. It arrived crushed and unusable. Then the morons at KitchenAid made a second door, which also arrived damaged and unusable. Now we are waiting for third door to be delivered. DO NOT BUY ANY KITCHENAID MAJOR APPLIANCE! We had GE refrigerators for decades and never had a problem. KitchenAid goes out of its way to make crap and offend customers!

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling. I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didnt know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem. He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit not economical to repair/scrap and said Sears would offer a $500 discount on another unit! I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit. Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed. The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Dennas message was that she didnt know what Kitchenaid could do for me and advised that it would be best to take Sears $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

This is my second built-in KitchenAid Refrigerator. The first one lasted 13 years and the second one is 7 years old. We have had a company authorized repair service come out at least 7 items and they have replaced several parts in an attempt to get the ice and water to work. They have finally given up and said that the door needs to be replaced. However, KitchenAid no longer makes this door so it means we have to spend $10,000 to replace this lemon refrigerator.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

An unusual problem occurred with my 1999 refrigerator. A screw broke inside one of the back wall brackets that hold the shelves. I called KitchenAid for an authorized factory dealer thinking their experience would know how to resolve the problem. KitchenAid informed me the cost to send someone would be $129 plus parts, and if the tech stated it could not be repaired, they would offer something towards the purchase of a new refrigerator. The tech was not able to get the broken screw out of the bracket. I called KitchenAid in his presence, and they refused to stand by their original statement. The tech called his employer, A&E Service Co. and was told to do the best he could. He claims he inserted another screw near the broken one and put tape across the top and bottom of the bracket to hold it. He said this is a temporary repair that might last 3 months and then I would have to buy a new refrigerator. A&E charged me $166.20. I complained stating that wasnt the quote I received, and the tech was not able to fix the problem. They said they will reimburse me $26. I feel because the refrigerator was not able to be repaired, I should be reimbursed the full amount (A&E Factory Service, 35 Melville Park Rd, Melville, NY 11747, tel.# 800-905-9605). The tech arrived on January 7. I spoke to KitchenAids repair department, customer service, and the sales department stating what I was initially told about partial compensation towards a new refrigerator. Each department refused based on the year of the appliance. This is a very unusual matter. The tech noticed only very light items are placed on the 2 shelves involved. He said he never saw anything like this in all his time as a repair person. He noted it wasnt weight that caused the bracket to separate from the back wall. Am I entitled to a full reimbursement from A&E since they could not fix the refrigerator and I will eventually have to buy a new one? Is KitchenAid responsible in any way?

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

We bought a dual oven Kitchen Aid True Convection Oven with Induction cook top (Model YKFID500ESS). We started noticing blue flakes in the rag when cleaning the upper oven. Then 2 weeks after the warranty was up the surface started flake away in the front edge of the bottom surface of the upper oven. When we contacted Whirlpool they said this wasn’t a recorded problem from anyone else and they would not be covering it. They told me they would have just used touch up paint even if it was still under warranty. We luckily had bought an extended warranty and when they came out the tech said it was not repairable. The warranty company covered it under their lemon clause. We then ordered another identical range to replace it thinking it was a one of problem. I checked out the new range before I accepted it and found the same issue with the surface in the same location already bubbling. We would not accept the range and had it returned to the store. I now have to contact the store and look for another option because I will never buy another Kitchen Aid appliance. Whirlpool needs to come clean about this issue and everyone with this model needs to take a close look at their top ovens surface.

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

We bought this refrigerator for our vacation home in Cabo and liked that it was a reputable American company with a local dealer if anything were to go wrong. Six months and four service calls later, KitchenAid has finally agreed that the unit is unrepairable and will replace it...but SIX MONTHS LATER? What if we hadnt kept the old refrigerator. This Kitchenaid doesnt get below 70 degrees, wont make ice cubes and doesnt keep anything in the freezer frozen! Basically it doesnt do one thing its supposed to do. Yet it has taken six months of aggravation to a least get Kitchenaid to own up to the fact that its a piece of junk. Now how many months till it gets replaced? I can understand that every once in awhile, a product gets through thats just not good, but thats where customer service comes in. The way that this has been handled is is a reflection of a complete lack of quality and integrity in every way. Beyond disappointing. While Id hope the majority of their projects work as they should, buying a product knowing how they treat the customer when the product doesnt work is a clear signal to look elsewhere.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

In December we purchased a complete appliance package from KitchenAid. When delivered the first problems were damaged interior of the dishwasher, fan on the microwave was hitting on something. KitchenAid sent out a service company to fix that problem. Next the interior of the oven start to fall apart. There were crack all along the bottom and pieces of the blue enamel started to break off. KitchenAid sent out another tech. And the stove top started having bubbles show up around the heating elements. KitchenAid sent out another tech. The tech said that the stove was bad and had to be replaced. KitchenAid fought us on the cooktop saying it was cosmetic and would not change it out. We told them no way. Brand new appliances should not be doing that after only a month. They only agreed to replace the glass top. The tech told us that they are experiencing a lot of problems with this new line of appliances.The new oven microwave unit came in yesterday and the microwave doesnt work properly. The tech said that he has to open up a brand new appliance can take it apart to fix it. KitchenAid has been absolutely unhelpful. My next step is to call up an attorney! We have brand new appliances that are breaking down after a few week and the same day. I have no confidence in KitchenAid.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! Its better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

Refrigerator model KRSC700HPS just over 1 year old. Has been icing up inside the freezer and refrigerator causing air blockage so temp of refrigeration at 60 degrees. Told by repair service that they first need to replace thermostat and fan units. Then if ice repeats have to replace the control unit. All parts on backorder so have to do without the refrigerator for who knows how long. Repairman said even a replaced control unit may not fix the problem. Over $2,300 loss. Just learned that there is a class action lawsuit against Whirlpool regarding this problem with defective Control Units causing ice build-up in many of their different branded refrigerators.

This was the only refrigerator on the market that fit into the space available from our previous fridge. Three times I had to replace the center brace for the two drawers. Only after I had a friend attach a metal support to that brace did it stand up to what I consider a normal load.

I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

Purchased (2) drawer type KitchenAid dishwashers from Sears in late 2009. Built new house, attempted installation since June 2011. Unsuccessful at initiating cycle. Plumbing lines create enough back pressure to break door seal shutting off cycle. Installation manual incorrectly shows plumbing mounted on left rear side. Pre-plumbed at factory from rear of unit. emailed KitchenAid last week, no response. Offered installation service from Sears in August (?), service technician had never installed a drawer type dishwasher. Gave up. Different Sears installer here now, 11/28/11. Having difficulty diagnosing and fixing problem. Two year warranty expired in October without dishwasher ever running one cycle. Sent KitchenAid letter, no response! Horrible response from both KitchenAid and Sears.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

We bought a KitchenAid gas range in 2010. When I used the self cleaning mode my display went black and my oven was locked. We called manufacture while it was still under their warranty. They sent a repairman out and he replaced the circuit board. Now 2015 we have a reoccurring problem. Used self cleaning again. Oven locked. We bought an extended service plus warranty on Jan 9th 2015. Today on Jan 27th we are told that they will gladly refund us our money on the service plan even though it was stated in their warranty if its an electrical issue or mechanical they will replace it if it cant be fixed. Well they have stated its gonna cost more in parts for a 5 yr old stove. Well if they would of fixed the problem back in 2010 would I still be having this problem today in 2015. Seems to me there is a issue in the manufacturing of this range.

I am disgusted with KitchenAid! We purchased a refrigerator and it delivered at the end of March, less than 90 days old. The refrigerator just stopped working and now they are telling us they have no one to service our refrigerator until July 9th. This is 3 weeks away. We are an hour and a half away from Denver. They need to send up someone from Denver or give us a working refrigerator. They want to call us back within 3-5 business days. This company has the worst customer service I have ever seen. Plus we have lost over $300.00 in food product which they take no responsibility for the loss.I am reporting them to Consumer Affairs. I encourage everyone not to purchase any KitchenAid product ever! They could care less about their customers. It needs to be made right! I will message this information to multiple websites and consumer groups. They keep saying information is not available to the customer when asked who is servicing us! They wont give out any phone numbers and say our service provider is on vacation until July 9th! They do not care about the customer!!! Do not ever purchase any KitchenAid product! This company is a farce!

This is the second review I am writing about this oven. The first review I wrote was a couple weeks after it was installed and I gave it 5 stars. Its a beautiful oven. The stovetop/burners work great. The top oven is the one I use the most and at first it was fine, but after about a month, I noticed the blue interior is peeling off the base plate on the top oven and black splotches started appearing. I removed the base plate and tried to clean it but there wasnt anything on it. The blue was just disappearing in places. I took the oven plate back to the store I bought it at and they ordered a new one.The second plate started doing the same thing after only a couple of weeks. The blue coating is clearly not perfected and I really wonder if it is releasing chemicals or flaking off into the food. I cannot recommend this to anyone. KitchenAid - you need to do more testing before you release products into the market. I am a product developer - I know when something hasnt been tested appropriately. Im waiting for my third base plate to arrive but I am likely going back to the store to tell them to replace the oven. My preference would be to replace it with a different brand, but the over the oven microwave that a purchased at the same time is also KitchenAid brand (ut-oh).

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Serious design flaw in KitchenAid Electric Range... Touch pad failure is basically inevitable and a costly fix. I will never again purchase a stove from KitchenAid or one that uses a touchscreen.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

On Wednesday, April 11, 2012, I ran the Self-Cleaning cycle on my KitchenAid Built-in Double Ovens. Approximately an hour into the cycle, the glass liner exploded and shattered. I reported to problem to KitchenAids Customer Service and they had a local service rep call me within 24 hours. He indicated that he had to order the part but should have it within a week. It has been almost two weeks and I have not heard from the service rep. The oven is less than 6 months old so it is covered under warranty. Although I had been extremely happy with how the oven performed (baked) until recently, we are extremely dissatisfied with how KitchenAid is treating the problem. They did say that they would replace the glass but we are concerned about safety and using it in the future.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

Our story is similar to everyone else. Our first fridge broke three days after it was installed & had to be replaced. A month ago, something else broke. We finally got parts after three weeks for a broken filter system which caused our fridge to fill the shelves & drawers with water. After two weeks of waiting, the authorized service company flat out lied about not ordering parts after I had contacted corporate to have them expedited. (If you buy the warranty, do not expect any type of respect or sense of urgency. The warranty company does not care & does not hold authorized agents accountable.) Long story short, the fridge was fixed today, but still no icemaker, only water & now the freezer has stopped working & a loud fan noise can be heard through the first floor. Called warranty repair, they said they could come out Nov 27th... Buyer beware. #kitchenaide.

KitchenAid dishwasher Model#KUDE201Xs. I am very dissatisfied with this KitchenAid dishwasher. We have three service call within 1 year, last one is leaking badly. I am not recommend anyone to buy this product. Even all kitchen Aid appliances I had very bad experience, I spent around $12000 for my new house all kitchen aid appliances and almost all I have to call for service two or four times.