When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just dont understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the companys job to investigate and find out and not mine. I suggest before anyone purchases a major appliance to do a considerable amount of research to find out the good, the bad, and the ugly about the product. Otherwise, you will spend a lot of time being frustrated.

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

This is the first time I am taking out the time to write a review in hopes I can save people from making the bad choice of choosing KitchenAid/Whirlpool appliances. We have experienced several problems with several of their appliances but by far the worst is with our 42 side by side built in fridge (over $6,000.) Our first unit had so many problems within two years that Whirlpool finally replaced the unit. This was not easy but with good documentation, photos and me just not backing down, they finally did the right thing. We received the new unit on 12/3/08 (so only 4 years ago) and the icemaker which never really worked well is now broken and caused a lot of damage to our kitchen wood floor.Water dripped down through the bottom of the freezer door onto our hardwood floor. Unfortunately, water can do a lot of damage fast. After another frustrating experience with their customer service department, I finally got an appointment with a repair service. I wont even get into the details of that frustrating experience. Well, the ice making unit cannot be replaced because of insulation in the fridge door and we would have to purchase a brand new door. This would cost about $1,400 to replace and take 6 weeks to order the new door. Never mind the expense of replacing the hardwood floors. The Whirlpool Company could not care less. The door is rusted at the bottom, so this went on for a while but we did not notice it until it got really bad and the water started puddling in front of the fridge. Also just two weeks ago, we had work done on our 4 year old Whirlpool washing machine ($350 repair cost) and now it is starting to act up again. I assume that I will have to replace it soon since I am not willing to put any more money into it. These appliances are poorly built and dont represent the quality product they once were. I hope I was able to save someone out there from making the mistake of investing in any Whirlpool (or any of the other lines built by them) large appliance.

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that havent lasted 3 years. Our Kitchen Aid works great and weve never needed a repair!

The oven is just over a year old. The inside of oven the paint is coming off. Some chips some tiny pieces of blue paint. My concern is these pieces are floating around while my food is cooking in the oven causing it to land on my food. Called KitchenAid. They sent a technician out and they ordered me touch up paint. I explained this will not sell the safety issue of paint in our food. They are offering me nothing else. I really want my money back to buy another brand. We are extremely unhappy.

Our Kitchen Aid Model KFIS29PBMS00 is about 16 months old. We purchased a higher end appliance thinking it would last. It is the loudest (grinding noises) refrigerator I have ever had/heard, but we have dealt with that. When the unit recently stopped cooling we found it was under warranty. When the service technician saw which model it was, he said I knew what the problem would be. It needs a new compressor and evaporation unit. Unfortunately, the fastest it can be repaired is 5 days. Having children and no refrigerator is quite a problem when it comes to eating. Everything in the unit is a total loss. And despite being under warranty, there is nothing Kitchen Aid does to help you during this time with no way to cool food. No loaner and they wont just replace this faulty unit. This is really not customer service. Do not buy this model and if you can help it, do not purchase from KitchenAid because if you have a problem, despite a warranty, it will be a loss.

KFIV29PCMS00 - We got that fridge on January 2014 - so its 2 years and 4 months. The icemaker has never been performant - slow to make ice, but were not using it much so we didnt complained. About a year after we noticed iced was starting to build at the back of the top cabinet near the ice maker. We phone to KitchenAid and were told it was normal and to not worry about since the performance was the same. Yet 2 weeks ago we found all the ice was melting - cubes were soft and wet. We turned it off, but the next day we found the freezer was also melting, then all the refrigerator was not providing cold air at all. Called KitchenAid, the clerk is telling me nothing Ive said is under warranty. Then I told her Have you ever heard about Legal Warranty, and 30 secs later she came back and told me I will have nothing to pay.2 days later, the tech finally came in and said, the second evaporator had a leak so all the coolant leaked out and he had to replace it and also replace all the ice cube mechanism. A week later he comes back with all the parts to do the repair, but then as he opened the back cabinet he found it was filled with stains and black mold. All that comes from the water leaking from the ice maker, dripping inside the fridge and accumulating, then evaporating (from the anti-ice). So we were unaware of that water accumulating inside the cabinet (not accessible) and gradually forming mold (black mold and worst).Now my kitchen is full with refrigerator parts everywhere. The tech has gone as he doesnt want to work on the rotten refrigerator, and Im being ping pong at KitchenAid service and no one is telling me what to do and what will happened. The tech told me the cabinet cannot be replaced and cleaning all that mold is almost impossible. In other words he can only think about replacing the fridge altogether but KitchenAid is not responding. We paid high $$ (almost $3k) thinking we would be free of such problems, but were ending up with that situation after only 2 years. The previous fridge lasted 18 years and never had any issue before 17 years, and the one before that was second hand and lasted 20 years. Im pretty mad and discourage.

I purchased this oven a few years ago and all I can tell you that it has been nothing but trouble. The following repairs were done through out the years: Igniter, front electronic board, other 2 internal boards, and oven. Only the gas burners are working at this point. This is about $1500 down the drain so what now? Im seeing numerous complaints but nothing is being done, am I wasting my time writing this?

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

A PERFECT machine. I have one in FL and one in NH. FL unit (model number not available now) is plagued with false starts but works well and reasonably quiet. It has received 2 service visits and both times the false, short starts have been judged normal. Strange... BUT it does recover automatically and works very well for 5 years now. My NH unit, model KDFE104DSS0, is a STAR. So quiet that half the time we forget that we turned it on. Love it!

We purchased a KitchenAid 48 KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyones comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I dont have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage! (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyones feedback!

I had a new kitchen put into my 80-year-old house by a reputable, long-established DC firm. The kitchen itself is a delight, and I couldnt be more pleased. Because of the somewhat unusual footprint of the space, we were limited in our refrigerator options. I chose a stainless-steel Fisher-Paykel fridge and I love it; I had my own GE Profile range reinstalled. That left the dishwasher and the microwave. Kitchen Guild (the company that installed my kitchen) said I could get a deal by buying at least two KitchenAid appliances. I had never owned a KitchenAid product, but I thought they had a good reputation. What a mistake!The dishwasher started having problems with the LED display before the end of the first year. Finally, it froze completely, and I have not used it in over two years (the kitchen was installed 6 years ago). The built-in microwave with vent fan also began having problems almost immediately. First, the grid on the top fell off and broke; I called and they sent me a new one. Then, the handle fell off and they would not do anything about it! I super-glued it back on. Then, the replacement grid fell off; I super-glued that back on. Tonight I was preparing dinner and put some veggies in the microwave to heat up. The oven started making very loud, strange noises and then I smelled a strange, electrical smell. Obviously, there is something seriously wrong with the oven, and I cannot use it again. I now think I was offered a good package rate on these appliances because they were clearly lemons! I have never had such a negative consumer experience in my life! And I thought this was supposed to be a premium brand! Has anyone else had a similar experience with KitchenAid products? I paid a pretty penny for them and this is an outrage.

Purchased range KSEG950E in January 2016. The oven never has worked properly. I have had service out at least a dozen times. Purchased the extended warranty out of necessity and have regularly had technicians out for service. I’m told each time that there is nothing wrong. My oven does not hold temperature. I set it and it will vary up or down 50-75 degrees during baking time. This is totally unacceptable to me as a baker. I am very disappointed in KitchenAid, I usually love their products. We are about to trash this very expensive range and buy another brand!

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door wont stay shut. Dont buy a KitchenAid.

When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

We bought this Kitchenaid Superba almost 20 years ago. It is stainless steel and has maintained its appearance and durability. It is a side-by-side and not as roomy or as large as I would like, but is a great refrigerator. Its reliable and it looks great.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

Dont burn down your house, I survived 9/11 today. The under counter dishwasher (KUDPO1ILBS0) KitchenAid had a few seal problems 5 years ago. Last night, I heard a loud noise in the kitchen at 1:30AM (Sept. 11, 2012) while the whole family was sleeping. I got up and waited 1-2 minutes to compose myself and then noticed light rubber burning smell in my bedroom. I walked down the stair to the kitchen and felt stronger smell of electrical wire burning. I turned the light on and noticed that the dishwasher passing out steam after complete cycle and also white smoke from the front panel where buttons are situated. I tried to open the dishwasher while placing hand on the electronic panel as usual, when I heard sparks and more intense smoke. I ran to the basement and turned the switch from the main electrical panel and noticed smoke diminishing, but smelled very intense. When steam and smoke stopped and I felt safe, I took the dishes out which were clean and well dry as usual. The whole family was down by this time due to the commotion and ready to call 911 and exit to pre-plan spot. I noticed that it was only front panel smoke and now no sign of fire or smoke. I asked everyone to go back to bed and watched TV until 3:00AM on guard. I later went to bed and in the morning, the family decided to replace our 10-year old dishwasher.

I purchased all new KitchenAid stainless steel appliances in October 2009 from Bad Boy in Whitby. I also purchased the Gold extended warranty. I noticed about a week ago March 24, 2015 that the bottom of the fridge (model: KBRS22KVss1 and S/N KY3628480) has a crack right in the middle coming out from under the deli drawer. I called Bad Boy but of course the extended warranty expired in December 2014. I then checked the warranty in the KitchenAid manual but it expired the same time. I have never in all my 62 years seen or heard of a cracked liner yet in the manual it states it will pay for replacement or repair of the refrigerator/freezer cavity liner if the part cracks due to defective materials or workmanship. Just on the off chance I called KitchenAid....Due to the age of the refrigerator there is no warranty but they can send a serviceman for $89.00 for the first 15 mins. I talked to the parts department to get an idea of that cost and the liner is not a replaceable part but they do have a patch kit. He could not tell me how much that would be or what it consists of as its a service kit and hes not a serviceman. Beware appliances are made to last 5 years only.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

I had a kitchen remodel done. I decided to replace my Samsung with a KitchenAid. I thought for once in my life I would like my appliances to match. The refrigerator works ok, BUT the noise is unbelievable! It rattles, pops and shakes. I am so sorry I purchased this! I have had service tech, told me that the vibration was from the motor and frame. Used a piece of tape to fix the problem. It didnt work. They sent another tech. He told me that it was the water reservoir. Order a new one and installed it. Noise is worse! When I called KitchenAid AGAIN, the service agent was rude and told me that if they sent another tech out there and the noise was not happening, I would be responsible for the charges. This noise is intermittent, happens maybe every hour or so. I am happy with the other appliances I purchased, but the overall experience with this refrigerator will end my relationship with KitchenAid for good.

We purchased a Model KSC23C8EYY side-by-side KitchenAid refrigerator in November 2012 for over $2,499. Immediately we noticed that it was loud and often made strange noises. We tried leveling it precisely, but nothing made a difference. Sometime in 2013, we noticed that water had been leaking behind the refrigerator. We called the factory service people recommended by KitchenAid. They came out and replaced tubing at a cost of over $250 and said that it was not covered under the warranty because it had been installed incorrectly.In June 2014 The freezer and refrigerator quit getting cold. We called the same repair people. We had to wait days for a service appointment. They showed up and said they had to order the part. Again, we had to make an appointment and take off work for the next visit. This time, there was a different worker who said that the wrong part had been ordered. Again, we had to make an appointment and wait for days for someone to service our fridge. By this time we had been without a refrigerator for over two weeks and used coolers to try to keep as much of our food fresh as possible. Finally, on July 8, 2014 a repairman came out and fixed the refrigerator. It required a new compressor and recharging the system. I had to miss an entire day of work to wait on the repairman and then be there for the 3-hour repair. Luckily, this was clearly under warranty and the total cost of $654.79 was covered.Less than three months later on September 30, 2014, our refrigerator and freezer stopped cooling again. Unable to miss more work in order to wait for repairmen that may or may not fix the problem, we decided to just go to Home Depot and buy a GE refrigerator. In 55 years the KitchenAid refrigerator was absolutely the worst appliance that I have ever owned! Our money was truly thrown away.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; Ive never liked the thing. The self-cleaner stopped working years ago; weve just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.Today I have to take a half day off of work. The usual response, well come between 1-5 PM routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. Its going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

We remodeled our kitchen in 2014 and purchased a KFIS29PBMS03. It immediately started frosting up in the freezer on the left side and ice and water would form below the ice maker and drip into main fridge. After three service visits the dealer replaced the unit. Again the same process happened again with multiple services and updates. Our dealer, Fergurson had another unit shipped out and installed that supposedly had been updated and fixed of these two issues. The third unit is actually worse with the frosting up and the drips and icing is about the same under the ice machine as the two others. Whats disturbing is the last service guy did order a new freezer door and gaskets but stated all these units do this and yours is not bad enough to fix as of now, but they do have another update to the top of fridge. I have ask just to refund my money and come get this jewel of design. The many days of scheduling services and deliveries and exchanges has become extremely time consuming and expensive.

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

My wife and I purchased this KitchenAid KUDP01DL dishwasher to replace another that was 16 years old and working just fine as part of a remodeling project. How I wish I had it back now! KitchenAid feels that if your dishwasher is 9 years old, it is junk and should be replaced. I have spent $420 in repair bills in the last 1 1/2 years, and now I will have to spend another $156 in parts - I dont think so. This dishwasher has been an electrical nightmare and Im tired of it. We will not be purchasing KitchenAid products in the future!

We have owned this unit for over ten years and never had a problem. The capacity was perfect to our needs and ease of use. Also, the adjustable shelves allow us to change compartment size to fit larger items.

We too remodeled our kitchen 2 years ago and replace our 7-year old Kenmore dishwasher (which still worked fine) with a KitchenAid dishwasher. It actually cleans fine but the rack system is cheap and I have now ordered parts to replace the rack adjuster for the second time. I replaced it myself last time and it wasnt hard but I dont feel I should be having these problems when the machine is only 2 years old. Probably will not go back to KA when its time to replace this machine.

Just replaced all appliances in our kitchen with KitchenAid. Very pleased with all but the double oven (Kitchenaid KEBS209BSS double convection). This unit is very well designed and nice to look at. It is also a very noisy appliance. There is always a fan running when in use. I understand the reason for the fans coming on but they are very loud and change sound pitch with temperature. If you are looking to buy one of these new ovens have your store operate it for you and see if you can tolerate the sound.

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

My 7 year old KitchenAid dishwasher has quit working. After the first 2 years, I had to purchase the silverware caddy because the PLASTIC in the bottom of the silverware caddy had pieces broken and silverware was falling through. Then about a year later, PLASTIC brackets on the top rack broke. Replaced those. Now, the PLASTIC door is broken where the screw should be, and the touch panel is not working. JUNK! I once had a Maytag that I ran two times a day & never had to replace a single part on it, and it ran for 12 years!

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

4 1/2 year old KitchenAid dishwasher had issues under warranty, now top rack adjusters and top rails are failed. Whirlpool will warranty the rack but not the junk that is engineered to break. We spent 300 to fix that then the unit started to leak. Now the whole thing will go to the dump to join all the other appliances built to last 2-5 years. We had issues with Kenmore brand as well and never entered a Sears store again. The same will apply with any brand Whirlpool makes from now on.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

I have recently and angrily blogged about my KitchenAid dishwasher as well as the other appliances. That wasnt the only issue with the dishwasher either. The springs on both the dishwasher and the microwave broke leaving the doors to open precariously. My husband was able to fix the dishwasher with a $5 piece of plastic, yes, thats right, plastic piece that fit on the pulley system that opens the door properly. Of course, that would have been a $100 operation had we had a repairman do it. Where is our Consumer Ombudsman?

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

This has been a good fridge, consistent temperatures to keep food safe. It has good storage and overall has enough space for a four person household. The only problem we have is with the ice maker. It quit after 2 years and is unrepairable.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

Its easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

The top racks are difficult to load with glasses and cups as the metal rods interfere with loading. Equipped with eco wash and top tray can be adjusted vertically. Probably a good size as any larger would require second setting of dishware. The only beef I have with this unit is the fact that its noisy. What can a few inches of insulation cost?

I would suggest not buying this refrigerator -- this will be the 4th time I have had to put my food in coolers with ice. The repairman even replaced the motherboard. Presently it is warm again. 56 degrees. It should be at 32 degrees. SO IF YOU DONT MIND THE INCONVENIENCE GO AHEAD AND BUY THIS TRASH!! TOTALLY DISGUSTED WITH THIS PRODUCT. I will never buy from KitchenAid again as they know about the problem and cannot fix it properly. Repairman coming again in the morning.

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didnt repair everything because I can no longer turn the oven on. I have been told its the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

We bought all new KitchenAid appliances for our renovated kitchen about three years ago. The refrigerator has gone out numerous times - we have to unplug it and plug it back in to make it come back on. Ice maker has stopped working at least 5 or 6 times. We’ve had a repairman out here at least four time who told us KitchenAid knows about the problems but doesn’t have a permanent fix. Our freezer quit working today for the third or fourth time. This is a crappy refrigerator. I’ll never buy KitchenAid products again.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

I tried cleaning using the Aqualift Technology 3 times within 1 day and it is not great. I expected to be able to open the door and wipe up any residue left. NOPE! Be prepared to use baking soda and small amount of dish detergent water and a lot of scrubbing. Very very disappointed. How did this ever pass as a cleaning feature???

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

My fridge is great. Sturdy, sleek & keeps my food fresh. Freshness is important to me and my family. Just the right size! Not too big or too small. With three people in our house that drink different flavors of soda, all three 12 packs fit!!!

Our KitchenAid electric wall oven indicated temperature drops 50-60 degrees whenever the temperature is adjusted or if the door is opened momentarily. Then its necessary to wait 10 to 15 minutes for the temperature to rise and for the timing to begin or resume. Weve used other brand ovens and this has never happened with them. The KitchenAid Chat respondent says it was designed this way. Hard to believe, since they must have had numerous complaints about this problem. These days, with all the enthusiasm about home cooking, such a design problem is a very bad one, and very unacceptable for anyone interested in cooking at home. We certainly advise against buying any KitchenAid product if this indicates the quality of their designs and response to problems.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

In 2010 my wife had her dream kitchen installed, which included all Kitchenaid Stainless Steel appliances. All top of the line. (Sadly, my wife died a year and a half later of cancer) It is now just me, and an occasional child home from college, so these appliances are getting very light use. The freezer on the bottom refrigerator started to fill with ice at the bottom, which destroyed the Cherry floor underneath. This was due to a clogged duck valve, which is a two dollar part. The repairman said that they all do it, and a replacement part that was modified was installed. The damage to the floor is estimated to be over a thousand dollars. The dishwasher has gone through two thermal fuses, and now wont cycle. Im waiting for the repairman as I write this. I will never recommend any Kitchenaid appliance to anyone, and my three kids who are all in the process of going out on their own will not either. My call to Kitchenaid for the refrigerator problem was not only unhelpful, but I ended up at a call center in who knows where. So, avoid this brand. I am so disgusted with the dishwasher that I am ready to have it replaced.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.The microwave has had multiple call outs over the 4 years of owning the piece: F2 errors, cooling fans that dont just turn on but partially start then stop then start for a second then stop and start for 10 minutes or so at a time. Its driving me nuts!The dishwasher has trouble cleaning anything. It leaves dishes dirty and the glasses have developed white film on them. Dishwasher has gotten clogged and according to the technician because we have the audacity to use it . We now use dishwasher magic every month.Range oven: First of all, the door lock keeps locking with an error when you use the oven above 400F and you cannot open the oven door until it has cooled down and you reboot the system by removing power, this you have to do multiple time before the door complies. We replaced locking mechanism, now it seems to work at last. Secondly, every time you use the clean oven function, the electronics go on the frizz. Now, we are without an oven again for a week while we get a technician to come again to look and hopefully fix the electronic issue.Through all this (including digital movies of the issues, pictures etc., sent to KitchenAid), the general response has been that all equipment works as designed. Works as designed! They should fire the designers and send the specs to some elementary school kids who could do a better job!I, for one, hate KitchenAid and will never buy another product from them again and will tell as many people as I can how lousy their products are.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.Now, there is rust on the outside of the freezer door, and the top left door doesn’t seal well at all. The seals on both sides are torn. I was told that might be expected on a 15 year old appliance but certainly not on an 18 mos old fridge. I suspect when they swapped out the door from the broken fridge it didn’t fit correctly. Also, KA said I must have used abrasive cleaners & brushes for the rust to appear. That has never happened. We have been extremely careful to use only water and soft cloth to wipe. Their insinuation is insulting.I have been given names, emails, phone #s at Whirlpool, at All South Appliance etc. The customer service is lousy, non-exsistent in fact. After sending multiple pictures to different people, I have been told they cannot extend warranty coverage (I had been told twice that was probably how it would be handled). To say I am irate is an understatement. Never buy a KA. It doesn’t matter that you spent $3000 for what you expected to be high quality. It is junk and corporate KA/Whirlpool could care less.