I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

Looking for answers. About a month ago, one of the doors on my stainless french door fridge developed a hole from nowhere. Since then, the hole has gotten bigger and seems to be leaking metal. What on earth is going on???

I have a Kitchen Aid double oven, which is 2 years old. During the self-cleaning cycle, the glass door exploded, and glass covered the kitchen floor, and was in all vents. Just hours earlier, my 2 year old grandson was playing on the floor in the kitchen. I immediately checked online, to see if anyone had experienced the same thing, and found that I was not the only one. I called Kitchen Aid to see if they would help me with the repair, since I felt it was a safety issue, and Kitchen Aid should stand behind their products. The customer service representative informed me the company felt this was not a safety issue, and that no one had complained about this before. Kitchen Aid is not being honest with the consumers, and should be held accountable. It has been two weeks, and I am still attempting to find someone qualified who can do the repair. Will it take someones child or grandchild, sustaining critical injury, to mandate Kitchen Aid to redesign their oven doors? Is there any redress for the consumer?

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

I purchased this oven a few years ago and all I can tell you that it has been nothing but trouble. The following repairs were done through out the years: Igniter, front electronic board, other 2 internal boards, and oven. Only the gas burners are working at this point. This is about $1500 down the drain so what now? Im seeing numerous complaints but nothing is being done, am I wasting my time writing this?

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

Three months ago, our 15-year old fridge died. We headed to Lowes and selected a KitchenAid side-by-side/freezer drawer below (model KFIL27CXMS5). It looked very nice in the store and we selected it because we thought the brand had a good reputation. Three months later, rust spots appeared on the stainless steel doors. I called KitchenAid, only to be told they saw this as a cosmetic issue which was not covered. They did say they could send a repairman to look at it, but I would have to pay for the service call. I protested and spoke to the service manager. No help! I returned to the Lowes store and the appliance manager had Lowes file a formal complaint with KitchenAid. He said Lowes would stand behind me. Well see. For now, my advice is never buy a KitchenAid appliance.

I installed a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel. I have to wash the dishes before I put them into the dishwasher or they leave dried food on them. The cable pulley broke and came crashing down on my leg. The door is very heavy. I was very fortunate that I was bruised rather than fractured. Also, there was a very loud clashing noise when the blade goes around. Now, I am not using it at all and must call a repair person. Of course, it is no longer under warranty. What a shame that I paid so much for a worthless appliance.

I purchased a stainless steel KitchenAid dishwasher from Lowes a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I cant even clean the film off once it is on. After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now its broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

We purchased the Range along with a Fridge, over range Microwave, Dishwasher and even a toaster at the same time as we were redoing our kitchen. Right off the bat the fridge, Model KBLS22KVSS1 leaked water. This was traced to a cracked evaporation pan. The repairman said we should just use a glue gun on it. We refused his suggestion since the fridge was only a week old. A new pan was ordered and installed three weeks later. Took the repairman two hours and a lot of grief to replace the pan. No wonder he hoped we would just glue it.With the range, Model YKERS807SS01 we had it go completely dead 1 hour into the first time we tried the self clean feature. Reading about other peoples failures with KitchenAids eager to help service department we will not even bother to try to get any support for an obvious known issue. Having a look at the internet we were provided with numerous incidents describing the same problem. Apparently there is a one time thermal switch attached to the rear wall of the oven that fails to open when the temperature gets too hot and kills the power to the rest of the Range including the door lock. I sourced out the part (75 dollars) at a local Appliance Parts store and installed it. Needless to say with the new part installed, an hour into the self clean cycle it blew again. I am not about to buy a third one. I guess we will never be able to use the self clean feature on this oven.The Dishwasher, Model KUDS40CVSSO had the pump motor go after a year. Cost us 400 dollars for a new one. Service man said that the design was poor and we could expect the pump to fail again. He also noted that our Range had a Keypad/Display that would probably fail as he had replaced several in the last while. More good news.To add insult to injury, the toaster, Model KMT211OB0 gave it up shortly after the dishwasher did. The rack would no longer stay down when the side handle was depressed. We just threw it out and bought a different brand instead and it works just fine. Yeah, Im upset. So is my wife as KitchenAid was her preference for our new kitchen and she wanted our appliances to match. I guess they do to some extent, they are all pieces of crap, aside from the microwave Model YKHMS1850SS-2 that still seems to be fine. Buyer beware, do your research before spending your money. Im doing plenty of that now looking for new appliances and KitchenAid would never even have been a contender had we known what we do now.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

I bought a double oven stove 2 years ago, model number KFGD500EBL04. First the top oven quit working then only half the middle burner will light. I contacted KitchenAid with no luck. Just excuses. I feel this is a very dangerous item. They said they had no other complaints or any recalls. I would not buy their products again.

I purchased a KitchenAid French Door Bottom Freezer unit from Ferguson Enterprises. The unit was installed yesterday. I was cleaning it to prepared to load it from my old refrigerator only to find that the bottom freezer drawer cannot be removed for cleaning and there is no way to get to the bottom floor of the freezer to clean it. I contacted Whirlpool Customer Service to find out how to remove the drawers and after nearly 30 min, the CSR told me that he couldnt find a way to do it. How can KitchenAid (Whirlpool) sell something that cannot be cleaned? I am so angry and frustrated. The young man told me he would file a complaint but that there was nothing else he could do. Terrible design that cost me over $3000.

Just wanted to throw my $.02 in for what its worth. We bought a KitchenAid side by side refrigerator and have been totally dissatisfied with it right from the beginning. First, it is very loud when running. When we complained, the response was, to paraphrase, give it a few weeks, youll get used to it and you wont even notice it. That hasnt worked. Second, the ice maker is a joke. Very slow to make ice, cubes are small, and it wont keep up with the ice needs of only 2 people in the household. My recommendation is to trust the reviews and dont buy KitchenAid! Crappy products and crappier customer service!

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.

I bought a KitchenAid DW and am very dismayed by the lack of information regarding this bizarre drain line. I have installed several dishwashers before and never had any issues as this. The drain line seems to be long enough if you could unravel it from their mountings on the side of the unit, which apparently are not to be removed? I still have no clue. I had to butt together 2 drain lines with a 3/4 nipple and 2 hose clamps to connect the 2 soft ended hoses together, seems wrong but impossible to get any facts. Some say remove the hose from its bindings, which looks impossible to do safely, or butt connect 2 hoses jury rigging it like some Ethiopian setup, not happy!

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

KitchenAid drop-in stove/oven bought in January of 2015. DONT YOU JUST HATE IT WHEN YOU BUY SOMETHING AS BIG AS A STOVE -- RELIABLE ONLY ON THE NAME? It is my fault for buying from SEATTLE HOME APPLIANCE THAT WAS GOING OUT OF BUSINESS. I didnt know that but it was KitchenAid so was thinking they would stand behind their product. I paid for the person to come and I paid for a new element on a new drop-in stove/oven and it made no difference at all. IT SUCKS!!! I dont cook/bake at all. I cant afford to buy another one and Im almost 70 and just wanted to bake cookies. well you cant!!! They need to replace these terrible products and give me one that does work.

We have a KitchenAid microwave model # KHMS155LSS-3 that turns itself on by itself. I cannot tell you how frightening that was to discover it running all night. And then when we turned it off, it came on again. We called KitchenAid customer service. They were aware of the problem and offered to replace the panel. However, they should do a recall on this product. We depend on them to let the consumer know of dangerous faults in their products. My wish is to have this product recalled before someone is injured or lose their home due to fire.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

My wife and I bought a Kitchen made dishwasher model # KDS301XBL at Lowes store in Clermont, FL on August 23, 2011. It cost over $700.00. After about a year, we started to have problems with the control panel lights: going dim, not lighting up, etc., then the ceiling lights in our kitchen started to blink and the circuit breaker clicked off... We then called a repair service who replaced the control panel. Within 3 weeks, the panel started to leak water down the front of the new control panel unit. We called the service tech again and he said that the first tech should have replaced the vent and deflector because that is why the water was getting into the control panel causing it to short circuit. $130.00 spent on the first visit and $130.00 on the second visit all for a dishwasher that was not near 3 years old. This D/W has a control panel problem and should have been recalled. There is a class action Lawsuit in the USA and one in Canada also. Avoid this D/W at all costs ....

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I purchase a KitchenAid refrigerator (20.0 cu ft counter-depth) from Sears 12/20/14 ($1979.99). I purchased a 5-year warranty package from KitchenAid too. Six months later I found a big puddle of water on the kitchen floor coming from the freezer compartment. I called KitchenAid and when the woman asked me what was going on in the freezer (I told her frost was forming in the ice compartment); she told me that it was warranted under the first year and gave me a number of a company (Calif. Appliance Tech) to call.They came out on July 8, 2015 and told me the problem was the gasket on the left side hadnt been properly sealed and was letting air in. They left and a few days later someone from CAT called to tell me the part was ordered and it should arrive in 6 weeks. It never arrived. When I spoke to John on 9/18, he insinuated that I can still use the freezer which is not so. He told the part (freezer) has to be manufactured and I have to be patient as there is a long back order! In the meantime, CAT closed the case and it had to be re-opened when I called back on October 16th.What does this say about the crappy product? The freezer is completely frozen shut so I cannot open the door and have to make numerous trips to the market as I cant use the freezer. I went back to Sears in Santa Monica and told their customers in the appliance area not to purchase any product with KitchenAid in the name. I was very vocal to the shoppers about the horrible experience with them (Whirlpool owns them). I then spoke to John at Sears who took me to their computer and looked up the part KitchenAid told me had to be manufactured and the part is readily available.I am so angry with KitchenAid. They are liars! John at Sears told me the part with gasket could be purchased thru them but it will terminate my warranty and would cost me up to $1,000 to replace. I paid an additional $266 for the 5-year warranty. I am ready to throw in the bucket, call Goodwill to haul it away and purchase a product that doesnt have KitchenAid or Whirlpool in its name. John told me that had I purchased the Sears warranty this wouldnt have happened. How can KitchenAid get away with not providing the warranty they tell us we have? My last call was to Josh on 10/16/15 and was again told the part would arrive in 6-8 weeks.

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

I tried cleaning using the Aqualift Technology 3 times within 1 day and it is not great. I expected to be able to open the door and wipe up any residue left. NOPE! Be prepared to use baking soda and small amount of dish detergent water and a lot of scrubbing. Very very disappointed. How did this ever pass as a cleaning feature???

Our stainless steel, French door, KitchenAid refrigerator is a year old. The ice cube maker stopped working, so we had to have a service person come out. The diagnosis is that the ice maker broke, due to ice build-up. The part is under warranty, but the first service charge is $189.00 and they have to come again after the part is ordered. How can they charge to fix a part that is still under warranty that broke because it is defective? I will never buy from KitchenAid again.

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But thats just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance. This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **. I asked how much the door would be as this could cause one of our children to get hurt. She came back to say the door is no longer available to purchase and that my only option at this point would be to purchase a new refrigerator. My refrigerator, at this point, is not long lasting and not giving me that worry free performance that they apply to the door. The bins were supposed to be designed to hold a gallon of milk, jars and two liter bottles. They lifetime warranty the bins that you put the items in, but not the holder that holds them in your refrigerator. If these fall from the refrigerator, they have the potential to severely injure the person retrieving the items from this refrigerator.

I have a built in side by side KitchenAid fridge purchased in 2007. The water input valve, part number w10146431 stopped working but the part was discontinued and is no longer available so the fridge cant be repaired. Whirlpools attitude was I can buy a new fridge at a discount. There should be a law that parts have to be available for 10 years so major appliances can be repaired. I think Whirlpool deliberately discontinues certain parts to force consumers to buy new appliances. Based on that thought I would never buy another Whirlpool appliance.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

This company needs to be rebranded as KitchenJunk. Owned our KitchenAid dishwasher less than two years. Weve already replaced the pump twice and the electrical panel once. I have NEVER had an appliance break as much as this KitchenAid. My advice, no matter what you hear, stay away from KitchenAid!

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

Bought a new KitchenAid microwave. Had a company technician install it. Everything worked fine. 3 days later it would not heat properly. Called company, technician called told us to do several things. Which we did. Still would not heat properly. Most of our appliances are KitchenAid, and they are great. We have replaced this microwave with another brand. Will never buy another KitchenAid appliance. Real Shame only had the KitchenAid microwave 1 month and the company when contacted offered no replacement.

I bought a stainless steel KitchenAid dishwasher 3 years ago and have had nothing but trouble. It has been repaired 4 times for the door popping open during a dishwashing cycle. Now the insulation has fallen out of the door and leaks a constant stream of water on the floor. The repair has been scheduled for a week from when I reported it. Nice sense of urgency and customer centric company. I wouldn’t buy a kitchenaid appliance.

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

I just bought a KitchenAid Architect Series dishwasher. Previously, I had a 26 year old free standing clunker. Guess what - the new dishwasher doesnt even clean out stains the way the old dishwasher did. Running it on heavy/hot water cycle - stains are still there, food is stuck in the bowl... Youve got to be kidding. This is just junk. My only positive comment is that it is quiet, which is important. However, it has almost no washing action and does not have good jets cleaning the dishes. Dont buy it.

Purchased a new KitchenAid dishwasher in June 2015, model # KDTE254EBLO. Love the look and its ultra-quiet. However, the dishwasher smells after washes and continues to smell. Several inches of water sit inside the solid catch basin at the bottom. I sucked out the water and it just fills back up after the next wash. Got all kinds of excuses from customer support about quantity of dish soap and the need for after rise agent. None of it helps.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says its repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

Kitchenaid French Door - I hate to give this one star when it deserves none at all. I paid over $3000 for this lump of useless metal 2 years ago and the repairs have been countless. Fortunately I also purchased a Sears Service contract. It is now on its fifth ice maker and has had fans, sensors and boards replaced. Admittedly all covered by the contract but the inconvenience involved is important. I just called for a service repair which will be in 8 days. When he comes, he will have to order a part and the appointment will be two weeks on from that. In the mean time we have to buy ice. I bought Kitchenaid because I thought they were reliable but never again. Surely someone makes a decent product.

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

The spring on the detergent dispenser door of my KitchenAid dishwasher (Model KUDT03FTSS0) has broken. Replacement entails popping off the dispenser door, placing an inexpensive ($2 to $4) replacement spring on the spindle, and popping the door back into place. KitchenAid refuses to supply the spring -- my only repair choice is to replace the entire dispenser for $90.00.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

At 1 year, the rivets that hold the sliding rails for the top rack rusted out and the rails fell off. I believe the new rails were almost $40 each and I had to pull the dishwasher out to replace them. Then about 6 months later, the wheels for the bottom rack started falling off one by one until over the course of about 3 months the bottom rack is wheeless. Ive just order 4 packs of wheels for another $30. The dishes no longer get very clean.... Ill never buy any Kitchen Aid product again.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

I bought all Kitchen Aid appliances in 2012. The dishwasher heat dry button has never lit up and the dishes have always come out still wet. I do not have a warranty and warranty. I was quoted $350 to repair the circuit board.... my dishwasher is a little over 1 year old.... I phone Kitchen Aid and they said no recall. When I look online I see the same complaints over and over about this dishwasher. Kitchen Aid needs to make this a recall and fix this lemon of a dishwasher!!! I WILL NEVER BUY KITCHEN AID AGAIN - THEY DONT CARE ABOUT THE CONSUMER.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new main contact (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way. I tried to contact the company using their website, but the system would not accept my message (the website seems to work as well as my refrigerator). I sat on hold on their corporate consumer line for 45 minutes but never got through to a person. I highly recommend that people avoid purchasing any refrigerator manufactured by Whirlpool (which manufactures KitchenAid, JennAir and Whirlpool refrigerators). It likely wont last and it wont be repairable.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

We had our KitchenAid dishwasher serviced 2 times in 3 years of purchase model # kdte104ewh3. The motor went bad 2 years after we purchased it new for $690.00 and the repair was half the cost of a new one, $331.15 for a new motor/pump, Then the problem happened again a year later. Yikes. Honestly, the dishwasher does not clean as good as the one we had there before for 10 years, that one a Kenmore we never had a problem with.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, theyve agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and theyll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, theyve invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

I purchased a KitchenAid dishwasher two years ago. I have a KitchenAid refrigerator that is 25 years old. The dishwasher KDFE1040BLO has been worked on 4 times. They have replaced the water valve and the motor. Just yesterday, it dumped water all over the floor and the heated dry is not working. Thank goodness I took out an extended warranty. I know that KitchenAid is a good brand, but I am very disappointed in my dishwasher. It hasnt worked 3 out of the last 6 months.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

Wow, wish I had found this website the day before yesterday! Just cleaned my oven for the first time since it was installed in June 2010 - dont judge. Same story as everyone else - self clean worked really well but when I turned it on today to do Christmas baking - nothing! If I had read these a few days earlier, I would have kept my dirty oven. Now I have to find someone to fix it in the week leading up to Christmas. Too bad. I actually really liked using this oven. Shame on salesmen selling us these products they know have issues.

I also have a stainless steel KitchenAid dishwasher (KUDE40FXSS5) and while the machine is quiet and cleans reasonably well. The adjuster assembly on the top rack has plastic tabs that become brittle and break, so that the wheels fall off. I have replaced this twice so far. It is intensely frustrating! This problem could have been prevented with a metal tab instead of cheap plastic.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

My KRFC704FPS Counter-Depth refrigerator has had issues since day one. I should have returned in within the 15 day window to Best Buy. It is super noisy and can be heard as far away as the 2nd floor of my home. The freezer temp wont go any higher than -7 degrees on a thermometer and that is with a setting of 5 degrees. I have a super accurate electronic thermometer in the freezer and it can get as low as -20 degrees. If I set it lower than 5 it can get colder. The refrigerator section has to stay at 39 degrees of food starts freezing. KA has been out 3 times for the issue and they wont help. The techs even brought their own thermometers and it states the same. Their only fix is to turn off the ice maker. I paid $4k for a refrigerator and they wont stand behind it. Also, the seal is tearing and water pools up and freezes in the bottom of the freezer. I have had it for 11 months. Every time the tech comes out he says there are issues, but KA wont do anything but say it is normal. I have all KA appliances too.

I bought a whole suite of KitchenAid products when I moved into my new house. I bought KitchenAid brand because my Mom had only recently (at the time) replaces all her KitchenAid alliances that lasted well over 30 years! I thought mine would be the same but NO, NO, NO! The first repair case to the $1200 dishwasher which I paid extra for because it was SO quiet. It was a total splurge but I deserved it after living with the loudest dishwashers for years. It was a simple fix but now needs the same fix again. This time it’ll be out of warranty. The worst appliance though is the fridge! I hate it! I have never seen a fridge freeze up more than this one. The first time it was repaired the tech said it was a terrible design and that I should expect more fixes, he wasn’t wrong. Apparently, the fridge thermometer regulator, coils, etc are in a terrible spot that allow it to freeze up easily. Once it’s frozen and if you don’t notice (it can happen quickly too) it can destroy the main parts of the fridge that make it work & stay cold! So far there’s been 3 fixes to this system but now I’m done. I will be dumping this fridge, I’ve owned for only 5 years and buying a new one because I’m sick of its issues. I’m sad that KitchenAid now makes such inferior products. The only KitchenAid I’ll keep in my kitchen now will be my stand mixer (knock on wood).

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.