My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

Weve had this machine since 2009 and have had no problems with it. We use it every 4 days, so dishes sit until we have a full load or are out of dishware. It works just fine.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

The Plastic wheels on my $800 KitchenAid dishwasher Model KUDS30IX failed after a little over a year. My manual states that the rack is under warranty for 5 years... KitchenAid says the warranty only applies to the nylon coating on the rack, not the wheels. They gave me a one-time replacement part that failed again after 6 months. They refuse to stand behind their product any further. I have never had a high-end product fail and receive such poor customer support. I feel they know they have a bad design and surely more customers have experienced this problem. I will never purchase another KItchenAid appliance!

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

Bought the range in March of this year for my mom. The salesman said the KitchenAid was a good brand (upper middle market), it has good looks, and a large oven. What he failed to mention is that they typically last 3-4 weeks, and you shouldn’t use them for cooking or they may get damaged :(. Within days of use enamel started falling off in the oven cavity - very dangerous when it lands on food, a couple months after the plastic door trim started peeling off and lately the cooktop scratched. We are extremely careful with all our appliances, we still use our green Admiral stove from the 60s and it is mint condition - I don’t understand how the KitchenAid stove can be so poorly built. I thought I was getting better value but in hindsight I should have gotten the basic GE stove. In conclusion, I do not recommend the stove, unless it is for display only, you are better off getting one at Goodwill.

Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just dont care about the consumers buying a poorly designed product.

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

This is my second built-in KitchenAid Refrigerator. The first one lasted 13 years and the second one is 7 years old. We have had a company authorized repair service come out at least 7 items and they have replaced several parts in an attempt to get the ice and water to work. They have finally given up and said that the door needs to be replaced. However, KitchenAid no longer makes this door so it means we have to spend $10,000 to replace this lemon refrigerator.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

I recently purchased the KitchenAid gas range with Aqualift technology. Prior to this I had a Frigidaire self clean model that worked like a charm in all of its years. Had I known that Aqualift was in no comparison to the regular self clean I would have saved myself money by purchasing one without it. Very disappointed.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

Our stove caught fire and nearly burned our house down! The range was a $1500 unit just over 2 years old. A wire to the oven element failed catching the wire insulation on fire and started to navigate to the wall of the house. There was nothing in the oven at the time and it was being preheated for potato cakes. Pictures are available and will be used for an Attorney in order to regain damages.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

We purchased a new KitchenAid KSBS25TVBL01 Side by Side with ice maker in the door. The design is lousy! The flapper valve is supposed to close after ice is dispensed but it is so poorly designed that it closes weakly. As a result, warm air flows into the ice bin area and starts to melt the ice. It slowly leaks and leaks. Our refrigerator has a wooden panel on the front and water builds up behind the thing. I just took it off today and the wood had swollen so much that I had to gently pound it off. We will call tomorrow and ask for another repairman. Initially we bought this thing because supposedly it was one of the best warranty-wise, but this part of it is junk. We are afraid to use the ice maker so will just shut it off. Based on what I am reading, it looks like the only solution is to dumb the thing and buy another brand. We paid a bunch for this thing and I think have been hosed!

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!Original Review: Appliance was 4 months off first year warranty when compressor failed causing electric control panel to need replacing. Although compressor is covered in second year I was charged for the service call and new control panel (over $600). This was a $2400 bar fridge. I expected better quality and service after purchasing $20,000 in KitchenAid appliances. Not sure this will ever be my brand in the future.

I have used more than a few dishwashers in my time and this one works great. I have been using it for 5 years without issues to date knock on wood. It can hold a lot of pots and pans dishes China Tupperware and glasses without breakaway.

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

On June 27, 2018 my parents purchased side by side KitchenAid refrigerator model: KRSF505ESS. They made this purchase at Canadian Appliance Source. The product was delivered on Sep.20.18. The product has not performed well since opened, the freezer didn’t freeze and the ice maker didn’t work. To resolve the problem, we contacted WHIRLPOOL CANADA, at phone 1-800-807-6777 as they are taking care of the appliances after the purchase as a manufacture warranty. We scheduled an appointment for Sep.27.2018 and the technician appeared on the wrong address, even though he was provided with the address shown above and the postal code. We called to Whirlpool Customer service again and scheduled new appointment for Oct.1.2018 from 9am-1pm, Spoke to Brenda. We arranged the time and took time off from work, nobody appeared, no phone call made to notify us.When called Whirlpool on Oct.2.2018, they advise that the appointment from Oct 1st rescheduled for Oct. 2nd (without any notification to the customer) and the technical behind the schedule. The time of my call was 8pm Est. on Oct.2.2018. The tech didn’t come (spoke to Stephanie). I called Whirlpool on Oct.3.2018 stating that the technician wasn’t at the place and they offered to reschedule the appointment for Oct.10.2018 for 8am-12pm (Spoke to Tylor). At this time the technician Ram **, from “The Appliance Pros came. He did some maintenance and advised to wait for 24 hours to see if the fridge is working. The refrigerator didn’t work, and at this point both the fridge and the freezer weren’t operated.I was calling Whirlpool Canada on Oct.11.2018 and explaining that the fridge is not working. The representative after a long wait on hold explained that we are on emergency status but unfortunately she doesn’t have any records or documentations from the technician about the issue. I called Whirlpool Canada on Oct.12.2018 at 8:30am Est, and they said that the technician should come secondly to monitor the issue, and it is scheduled for Oct.16.2018, and again nobody notified us about this.I am very frustrated customer of being offered poor service, very long waiting times on hold, NO COMMUNICATION between the customer, the Customer Service and the maintenance team, and no resolution in timely manner. I would like to address it, since it is not the way Whirlpool should serve their customers. I would like to get faster response for the addressed issues, need to be notified about any changes that done by the customer support representative about any changes or updates about the service. Im not typically writing reviews but this situation should definitely be addressed. I hope my review will avoid people of dealing with CAS in particular and Whirlpool Canada in general.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

I purchased a Kitchenaid dishwasher model kdpe234gps0 8 months ago. I have always like Kitchenaid, however this dishwasher has been a thorn in my side because it does not dry my dishes. It is almost easier to handwash and dry the dishes and be done. Instead the dishwasher runs for a long time and when you open to put up dishes you then have to dry each and every item. I would not recommend this product.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

We purchased a $1000 KitchenAid Dishwasher 2 years ago. From a local co. Info arrived about extended warranty for $109. This is not our first rodeo with appliances. We have had them since our first house in 1976. Four homes later in Fargo, ND we downsized. We have always upgraded appliances over the years. Not because they failed... we just wanted new ones at the time. This condo is brand new, built in 2013. This has been a nightmare. 45 days later and its still broken. 2 service calls from the assigned warranty repair service dealer, and Im still washing my dishes. Im 64 yo and this is a pain! Kids: if its an old appliance, keep it running with repairs. Dont buy new!

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

We purchased the KUDS201XBL1 in April. To this day, we have only seen the clean light 6 times. We have been through 2 different repair companies, 9 emails to KitchenAid, too many phone calls to count, a new control board, being told to turn up our water heater, being told to run the hot water in the sink every time the machine drains and refills, telling us our pipes are bad, maybe it is the motor, the heating element, the control panel again, etc. What we have determined on our own is that the Pro-Wash & Heavy Duty Cycles will not complete. Normal wash and 1 hour wash will complete occasionally as long as the heat dry option is not on. Currently the latest repairman (an outside vendor who in his defense has really tried to work with the company) is waiting for KitchenAid to get back to him. KitchenAid has already told us our warranty does not include replacement, only repair. Well, at this point, I dont expect we will be getting even the repair had. We have basically paid over $700 for a dish rinser.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

A KitchenAid KEBS207BSS01 Double Oven came with a new house we purchased. The first time we self-cleaned the oven, the blue porcelain flaked off the convection cover, exposing bare metal. KitchenAid Customer Service stated this was a cosmetic problem not covered by warranty, since the oven was still functioning properly. I replied that the self clean feature was a function that was obviously not designed to chip off the oven interior, and therefore not functioning properly. They suggested a purchase a blue pen from Amazon that could be used to paint over the chipped interior. Incredibly poor product quality and customer service.

I installed a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel. I have to wash the dishes before I put them into the dishwasher or they leave dried food on them. The cable pulley broke and came crashing down on my leg. The door is very heavy. I was very fortunate that I was bruised rather than fractured. Also, there was a very loud clashing noise when the blade goes around. Now, I am not using it at all and must call a repair person. Of course, it is no longer under warranty. What a shame that I paid so much for a worthless appliance.

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

I purchased a Kitchen Aid refrigerator (Superba) and it barely lasted nine years. I was told the quality was so great and it was the top of the line Whirlpool product, yeah right! These products seem to be made to last only about ten years and that’s it, but they still want you to buy American. My next refrigerator will be a Samsung; I just purchased it from Sears and I am already reading it’s a piece of junk, oh well!

Kitchenaid Dishwasher Child Hazard Causes Damage To Cabinetry: I purchased new KitchenAid Proline KUDE40SPX3 to match our Wolf/Sub-Zero equipment. After several months, we noticed our cabinetry adjacent to the dishwasher was starting to warp and peel paint. We initially believed that the cabinetry was defective. Then one evening, our little 3-year-old screamed in horror from the kitchen. She had a burn on her face and said the dishwasher did it. We then noticed the steam coming from the side vent of the unit. The louvers are positioned so that the steam under pressure is directed downward. However, since the vent is adjacent to the kitchen cabinetry, the steam not only hits the cabinetry but is directed in front of the dishwasher. Most dishwashers have the vent at the top of front door lip, which directs the steam up and away from the front of the dishwasher. I notified KitchenAid Customer Service. Their first response was that the unit was 1 month out of warranty and they referred me back to Pacific Sales where I purchased an extended warranty. Pacific Sales extended warranty department stated that the defect was a manufacturer defect and not an electrical or mechanical defect and directed me back to KitchenAid. KitchenAid then agreed to send a service rep out and would cover any parts and/or labor to repair the defect, including any venting kit. They also said that the manual has a disclosure about the side venting; however, I pointed out there is no such disclosure and no special instructions with regards to steam being emitted out the side/front and being a potential hazard to children and surrounding cabinetry. KitchenAids factory repair rep came and observed the defect and notated such back to KitchenAid. Then, KitcheAaid took the position that it was not responsible since it was no longer within the 12-month warranty period.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

Purchased KitchenAid Architect II 24 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They wont do anything, even replace the wheels, because it didnt catch on fire!! Buyer beware - poor product, poor customer service!!

I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

I ordered KitchenAid dishwasher from Lowes Sept-15 -21. On October 15 they got my order and was missing KitchenAid Stainless Steel Dish Handle, they told me at Lowes, Return it and get your money back or we order another dishwasher, I dont want to waiting another month, I called a plumber to install the dishwasher, and I called customer service and I explained what happened and they told me part is back order but I can buy direct from parts for 86.00 USD.

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

Purchased KitchenAid dishwasher model: KUDS30CXWH7 in august 2012. I realize that is some time ago. I have been unhappy with this appliance since the first time I used it. The only positive thing I can say is it is more quiet than the previous dishwasher. I have the heavy duty cycle - it is no better than the normal cycle for cleaning pots or pyrex baking dishes. Please understand they are virtually clean when put in the washer yet not thoroughly clean at the end of the cycle. The heat dry cycle dries NOTHING so a dish towel or drying pad must be used daily.I also find it so odd that an appliance that is supposed to clean must also be cleaned with a special dishwasher soap otherwise it smells like a wet dog. I have had repair people here for a variety of dishwasher complaints - some have been remedied - but generally their comments are thats the way new appliances are. They dont clean thoroughly, they dont dry thoroughly, and they will smell unless you use dishwasher cleaner. An unhappy customer.

Worst experience ever. If I could give 0 stars I would. One door stands higher than the other. The freezer screws dont even match the knob. On top of the appliance being **. Customer service is horrible. Waited for the appliance man from 8 am-4 pm to be told he will be here by 5 pm. Waste of time. Sent me 3 different handles where none of them matched. Pick any other company but KitchenAid. HORRIBLE. HORRIBLE. HORRIBLE.

Our stainless steel, French door, KitchenAid refrigerator is a year old. The ice cube maker stopped working, so we had to have a service person come out. The diagnosis is that the ice maker broke, due to ice build-up. The part is under warranty, but the first service charge is $189.00 and they have to come again after the part is ordered. How can they charge to fix a part that is still under warranty that broke because it is defective? I will never buy from KitchenAid again.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

Remodeled our kitchen back in 2007 and, without much research, purchased KitchenAid appliances. Always hearing the name meant upper end, quality products. The wake-up call should have been when I received a warranty extension notices in the mail after only two years. June 2011 both Deli/Crisper pans started freezing everything inside so I called Idlers, the dealer, and they sent out a technician. He told me, after checking with KitchenAid Tech Support, that the circuit boards needed to be replaced. Luckily the rest of the fridge worked cause it took eight visits and weeks to get the parts, and when they came the connectors didnt match up. Tech Support said they could not do anything else, the Idlers technician felt sad for us and actually cut off the connectors and spliced the wires one by one. Now the main circuit board is failing and I hate to think how much this will cost or how long this is going to take to repair. Did I mention this refrigerator cost $5,000 and does not come with outer panels? They have to be custom-made to match the cabinets.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, Please keep it and we will give you a great discount. I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen. Upon installation, we didnt realize the Microwave was damaged. Once installed, the light, exhaust fan, timer and clock all were working, so we would assume that the microwave was functioning. However the microwave does not power on. I called KitchenAid for service. At first, they refused to take the call because it was over 30 days. I then called again, and they sent Dan Marc Appliance Repair Company to service the microwave. As per the repairman, parts needed to be ordered. When they returned, a new door was installed and the technician heated a bottle for 10 seconds and it did work. That was the first and last time the microwave functioned properly.After the one time use, I was cleaning the inside of the microwave and I cut my finger on separated metal. I called KitchenAid again; I was told to unplug the unit and they would send service repair, once again. When the repair technician came, he took pictures of the microwave and called KitchenAid. When I followed up I was told that they were going to send A& E Appliance Repair. On the day of service, A&E called and said unless we pay for the service call, they will not be able to repair the Microwave, which I refused to pay.I called KitchenAid again and based on the pictures and information that the repair tech took, I was told that it was determined the microwave could not be repaired and that it would be replaced. They also stated I would receive a follow-up call in 5 days, and no one contacted me. I called again only to be told that it was more than 30 days and it was damaged and would not be replaced.Let move on to the Refrigerator. This required repair service to address this issue four times with over a dozen customer service calls. The refrigerator has an ice buildup issue in the freezer and water lies on the freezer drawer. Due to this, we were not able to open the freezer door at all. I then called KitchenAid and they sent a service repair technician for this issue. After the repair was supposedly complete, I opened the refrigerator to find water & ice cycles hanging from the top of the refrigerator. After one of the repairs, I called to tell them about the water in the Refrigerator. Customer Service transferred me to a special department that was handling this issue. I was informed that KitchenAid has been aware of the problem and parts need to be designed to correct the problem. Apparently, KitchenAid is aware about this issue even before these appliances were sold. Meaning, Kitchen Aid knowingly sells faulty products to consumers. So when the parts were ready for installation I would receive a call. I was told to keep a towel handy to wipe up the water. This is absolutely unacceptable. For one of Kitchen Aids newest line of appliances I shouldnt have to keep a towel handy for anything, especially brand new products. The refrigerator has had repair visits on August 12, 26, September 16, 30, October 12. I called again for service on October 15, 2013 and I have not heard from the repair company. Unfortunately, I am still having the same problem.As for the stove, the grates on the range top are turning gray, the burns, caps & top are not able to come clean. Once again KitchenAid will not do anything because the product is more than 30 days old. The appliances I threw away that were 20 years old functioned better and were more reliable than these new Kitchen Aid appliances.I am incredibly frustrated at this entire process and have been dealing this issue for over two and half months. For a brand new line of appliances from what supposedly is a trustworthy company I have spent countless hours on the phone with customer service and days waiting for repair technicians to fix my appliances. Yet, nothing is functioning properly.I have spent over $4000 of my hard-earned money and waited over 25 years to re-do my kitchen and all I truly want is appliances that are reliable and function correctly. I am hoping that someone can help me; all I want is what I pay for working appliances. Please dont hesitate to contact me if you need any additional information. Thanking you in advance.

First there was leaking from the freezer and ice building up in the bottom. Ordered part but before we could replace it, unit quit cooling. Repairman said the electrical board was out and sadly there were no replacements. So all the people with this unit basically have to replace them because there’s no part replacement. Makes no sense!!!! I thought Kitchenaid was top of the line, I guess not.

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

KitchenAid 30 free standing gas range with double oven bought. Beautiful to look at BUT! Have had less than a month and many problems. First gas leaks (they were repaired). My one time to use: baked an apple pie in bottom oven. Preheated to 450, baked pie for 15, then reduced to 350 for 45 minutes. During this time the vent blew so hard on top right burners, it got the top range very hot and impossible to use right burners (vent blew the flames... dangerous). Also top right side got extremely hot... not operating correctly at all. Now dealing with Whirlpool Corp Safety Dept to get them to take this range back... scares me to even think about using it... NOT using it... it is a lemon!!! They say must process/have evaluation by technician and then 3 to 4 weeks to process. BS!!! The order # is the no. with Whirlpool Corp Safety Dept. 553 Benson Road, Benson Harbor, Michigan 49022.

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

Ive had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, its very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I cant wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500. One of the fridges randomly will just make this worrying waze. Who knows why. I don’t even want to call service man for that. And the ice maker has given us problems from the first six months. And now the ice maker has died. I would periodically have to unplug it and leave it for a day and plug it in and it would work but now nothing. I think that thing cost $2700. We did not buy these appliances at Lowe’s but at an upscale appliance store where they guaranteed me that it is a better quality than if you purchased a KitchenAid on the floor of a big box store. I would never purchase a KitchenAid appliances again. I also have Wolf Appliance as a double wall oven and a large commercial stove. The double oven timer you can’t hear it and less you have your ear up against it. I had a service man out and he said there’s nothing you can do about that. The commercial stove one of the front electrical ignition switches doesn’t work that up and cost 50,000. It is insanity that these companies are in business. So poor quality and they don’t seem to care. I don’t even know if it’s worth it to have a service man come out and check my ice maker.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

Refrigerator model KFIS29BBNS00 - We purchased this unit in 2012. Ever since we have add numerous repair calls. Not only the first year but since. They replaced left door and freezer pull out door rusted. Ice maker replaced, and mother board several times for the ice maker dispenser. Now we are under extended warranty and we need a compressor. They will be out next week to replace.We requested the first year for a replacement and they have spent more on parts. Since we purchased it then we paid for it. They will not replace unit. It is a lemon from day one. Always has made a noise. It was so loud at one point we had to close our bedroom door at night to sleep. Dont buy this appliance. It looks pretty but it doesnt work right and they keep repairing it. The warranty department said they do not have a record for the first year just since they took over.

We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

In 2006, we remodeled our kitchen, and in that process invested in Kitchen Aid appliances, including a side by side built-in stainless steel refrigerator. On August 11, 2014, the refrigerator stopped cooling, and we were told that the main control board needed to be replaced, and so the odyssey began. At the beginning of this ordeal, we were told that the part in question was ordered, was then on back-order, and would be shipped to our home in about three weeks. After three weeks, however, we were then told that the part was no longer manufactured because the factory was destroyed by a Tsunami two years ago! We acted on the corporations advice to send the defective board to Core Centric, which until very recently, Whirlpool was recommending to its customers in our same situation. Core Centric could not repair it, and we then sent the board to a company in Texas, also to no avail. The appliance repairman that we have been dealing with then ordered the part from Amazon/Sears, paid for it, waited two weeks for delivery, and when he contacted Sears, was told that the order was cancelled. After calling Whirlpool again, I was told that my file would be referred to a special department for possible inclusion in their pro-rated exchange program. I was told today that such a program would be offered to us because the company is supposed to provide parts for their appliances for ten years, and our appliance is less than ten years old. How lucky I feel to find out that I can exchange my eight-year-old built-in, which we purchased because it was marketed as an appliance that you repair, not replace, for the sum of $7,204.15!!! I was told that the new purchase price for my model would be $8,299.00. After further discussion, I was then told that the lowest price I could be offered to exchange my refrigerator, that cannot be repaired because the corporation has breached their obligation to provide parts for ten years for, would be $6,000.00. I was also told by the representative that I spoke with that she hears this same story all day long from other customers. SHAME ON YOU KITCHEN AID/WHIRLPOOL!!! (As an aside, thank God that my 20 year old Kenmore refrigerator in our garage still works perfectly, because we have now been without a kitchen refrigerator for 14 weeks).

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.