11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

We bought a KitchenAid dishwasher in November 2015. Less than 4 years later its not working. Terrible product. I will never buy KitchenAid again. Tried to get help and they told me to call a technician. Im not buying a product of over 700$ for it not to last. Very disappointed.

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

We remodeled our kitchen 2 years ago and purchased a KitchenAid Refrigerator, Microwave, oven range, and dishwasher. About a year ago we started having issues with our refrigerator. First the ice maker then the water dispenser and then the circuit board. We have had repairmen come out 6 different times trying to fix the problems. Finally after the 6th attempt the repairman said it was unrepairable and notified our warranty company...What a flipping joke!!We contacted Sears where we bought the appliances from - useless. They did not care even though the warranty company is Sears Home Warranty, every time we tried to contact them we could not get through and when we did there was never a Supervisor available and they would pass us along to their main office and all we would get was a voice mail box. They finally called us back to say all they can do for us is offer us $247.00 for replacement (of a $3500 refrigerator that is 2 years old). DO NOT PURCHASE KITCHENAID REFRIGERATORS! Just read all the other 971 reviews on this website.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

KitchenAid KUDS30IXBL - Horrible product, barely worked right from day one. Never cycles through properly. I would recommend buying another brand than Whirlpool corporation products. Use the internet to find other brands. Whirlpool now owns/manufactures Kenmore, Maytag, Magic Chef, KitchenAid, among others. They are ruining these once great brand names. Read reviews, dont put up with it, find alternatives (LG, Samsung, GE all are superior quality durability) until they do something about their horrible quality and poor customer service. NEVER AGAIN, Whirlpool corp. I will not buy your products. For $630 I paid for this dishwasher I would expect 10 years service. Why make stainless steel inside and racking when all the rest of the components are so cheap, shoddy, they function for less than 6 months under normal to light use?

Bought the micro/hood 3 years ago and have had nothing but problems with the micro. Starts beeping and the micro has started on its own. I think it is a safety hazard and will start a fire. Have put it on a power bar and turn it off when we are not home and at night. Had the controls switched out twice now to no avail as it still happens. Kitchenaid is sending their repair man again (Sears repair twice) and now Kitchenaid repair man twice. Both could not find the problem. Tired and scared of this darn microwave and want it replaced and out of my house before something terrible happens.

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

Im a commercial dishwasher repairman. My 10-month old dishwasher failed, dead, no lights, nothing. I checked the power and performed troubleshooting steps, determined the problem was a bad control board. I called the folks who sold it to me. They did not have a control board in stock. I asked that they bring a board with them so they could fix it with one visit. They said no, they could not be sure the board was the problem. I was going to have to wait 5 days (including Saturday & Sunday) for them to show up between 1 and 4, and then have to go through another wait until they were able to get the part. I am not very fond of washing dishes by hand, so I called around and found a parts place that could have the part by the next day (Saturday). The part came in and I installed the part, which fixed the problem. I called the dealer and canceled the service call and asked if it was possible to get any credit on the part. They said no, but I could call KitchenAid. I called KitchenAid this morning. No luck, it did not matter that Id saved them two service calls. It did not matter that I had taken the risk for the cost of the part if my diagnosis had been incorrect (with electronic parts, once the box is open, you own it). After speaking with Shari and David (a supervisor), KitchenAids policy is inflexible. If a customer touches it, they dont warranty it. In addition, they refused to send someone out to inspect my work or to confirm the board was bad. Im very disappointed! Heck, if they had offered to split the cost of the part or even to give me credit towards my next KitchenAid Appliance, Id have been thrilled. Instead, I was left with a bitter taste in my mouth.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

Ive had the stove for over 5 years and it still performs like brand new. I never have any trouble getting the electric starters to get a flame going like so many other brands Ive had in the past. Very easy to clean and cook with.

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars cant be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told oh that is the material they used to help with heat retention. It should dissipate in 6 months or so. Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

Under no circumstances would I purchase the K-A double wall oven. Woe and pity to those reviewers who are stuck with one of these. I purchased the first one back in 2001, very excited about the great features. Within 3 years, the self-cleaning program failed 3 times, the entire motherboard once... Glad I bought the extended warranty. I had to argue with K-A/Whirlpool to finally get a replacement that supposedly had the bugs fixed. Not so; the self-cleaning cycle again twice blew out the entire oven(s). What was I offered this time? A percentage of my original purchase price to be used toward another of the same model? Why on earth would I pay for or even want another of the same failing product? After several repairs for the same issue, K-A told me they would no longer fix the ovens if the self-cleaning problem happened again. So, for the past 5 years, I have resorted to the old cleaning method (for fear of blowing the units). Now I am in the process of a kitchen remodel. Believe it or not, most of the retailers are recommending Kitchen-Aid, how dare they? I have investigated many brands of medium to high end quality and price. I recommend the GE Profile or Cafe series for both performance, worry free use and fair pricing. (NO, I do not work for GE!) FYI- The K-A tech told me the company has known about the self-cleaning blowout for years. Cheaper to fix on warranty or charge the customer that correct the problem! Let the buyer beware!

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

KUDS30Ixss8 8 months old grinding like mad. Repair guy comes say the food chopper in dishwasher probably wasnt lined up right, wore away the part. Racks are chintzy, lot of money for cheap made piece of junk, when it WORKS!!! It cleans great, just not dependable. Service guy said when I ask him, why are kitchen appliances so undependable these days, he says, They make these to last about 5 yrs then you better be looking to replace them. I said, Remember the old Maytag commercial where the service guy had nothing to do? Well there must be a reason they dont run that commercial anymore, because no matter what brand you buy they are all JUNK!!!!!!!!!!!!!!!

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

Issue 1: Condensation inside the back wall of refrigerator and thus make the refrigerator more noisy. Noise level is higher than the normal, because the ice is surrounded by refrigerator fan, so when the fan runs it is louder. Issue 2 . Not making the ice. In spite of 6 visits by the technicians, the issues is not resolved so far.

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

We bought the KitchenAid refrigerator on Sept. 15, 2015 and it arrived with a non-working ice maker. We purchased it from a local Eugene, OR company rather than a big box store. My wife wanted to support a local business. When called about the non-working ice maker that dealer said wait 72 hours to see if it comes on because sometimes it takes that long. Had we known that we could not have made the purchase. Other manufacturers provide ice makers that begin work immediately (e.g., GE or LP). When it did not work 72 hours later we called the dealer again and he said he would call KitchenAid (KA) about warranty service. KA called a couple days later to say the parts were on order and would be ready in about 5 days. Nothing happen after 5 days and our dealer has not been any further help (Appliance and TV Center, Eugene, OR). Given the fact that the refrigerator arrived broken and there appears to be no KA service, we regret this purchase. Others in the market would be well-advised to avoid KitchenAid and look to GE or LP whose appliances have worked well for us.

KDRU783VSS-48 in dual fuel range - My 2 1/2 year old dual fuel convection range with steam assist (48 in) caught fire and was non-repairable. I was baking in the smaller oven when I heard a pop. Black smoke started pouring from the front of both ovens. Upon opening the smaller oven door, I saw flames up around the broil elements (I was NOT broiling at the time). My husband commented that it smelled like an electrical fire. We proceeded to cut off the power to the range. Smoke still poured out. We then heard the sound of gas burning off inside the oven (I was NOT using our gas stove top at the time). The stainless steel outside top and sides of the oven were burning hot to the touch. The control knobs were so hot they had become gummy/tacky to the touch. With no end in sight to the black smoke pouring out and the extreme heat OUTSIDE of the oven, we called the fire department. They cut the gas off to the house. The firemans hand-held temperature reading gun (Bullard Thermal Camera) measured over 250 degrees atop the range and along the back wall behind the range. Firemen said had we not been home, the back wall would have caught fire and this would have become a rescue call.KitchenAid sent a repair person to look at the oven. Deemed not safe enough to repair, the spark ignitor box inside was melted, wires crystallized, touch screen displays melted, wall plug charred and melted. After many lengthy calls and emailed pictures, we were given 2 options: get a replacement unit only by paying a participation fee of $2500 or get a prorated refunded due to age of unit (2 1/2 years old). We opted for the partial refund, as this unit is a FIRE HAZARD. To get a different brand, we still were out several thousand dollars, since we were not offered a full refund on a faultily designed range. Funny, because 8 WEEKS later when I finally had a different brand installed, the installer noticed my old unit had steam assist. He said he had replaced 3-4 other KitchenAid models that had burned up - all with steam assist. No one at KitchenAid could tell me anything. There has been no recall. BEWARE: This unit is poorly designed and is a fire hazard!

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

This KitchenAid Dishwasher could use some improvements. My dishwasher is louder than I prefer. It does not clean up to my expectations. All dishwashers need to have many cycle choices, including Rinse and Hold. All households need a beneficial well-working dishwasher!

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

My Kitchenaid microwave has a browning unit, a temperature probe, a multitude of settings some of which I have never used. So glad I bought this when I remodeled my kitchen. Reliability is a must!!!

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

May 2011, I purchased a French door fridge, with bottom freezer. After several service calls, they finally changed the main electronic board on December 2011. However, this is the end of February and once again everything is freezing in the fridge compartment. I raised the temp to 40 degrees and it is still too cold to touch the food. I spent multiple thousands for Kitchen Aid Fridge, Oven, DW and microwave, at this moment, the fridge is the worst of them.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

My water line that runs inside the freezer door freezes up causing water and ice dispenser not to work. Service call and repair two weeks ago - $98.00. Now it has happened again. This KitchenAid refrigerator is not quite 3 years old. Paid extra to get water and ice inside door. I really think it should last longer than it does. Repairman said it seems as though water line is placed too close to cooling and we made need to buy a new door for $900 to fix it. This wont happen. This will be my last experience with Sears and KitchenAid.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

I purchase a KitchenAid dishwasher in 2012. It was one that costed us about $900 to $1200. I cant remember the exact amount. I have had it for 3 years and its been one thing after another. First, the top rack holder had to be replaced so I replaced that. They did make the newer version a lot more sturdy than what it was before. Then it just stopped washing. I found out that the dishwasher food processor had just came apart. I opened it all up and its just in pieces. So I replace that and not even a month later now, no power on the stupid thing. I cant afford to keep repairing this stupid thing so I bought a whirlpool and have so far no problems. The dishwasher has a 5 star review from over 500 people. Yep, all whirlpools from now on.

When I purchased my dishwasher, I was told that KitchenAid racks were guaranteed not to rust or break down. I purchased my model, serial# kuds03ctss on 11/21/2007 and its racks are doing just that, causing rust stains on my silverware. When I called in repair, I was told, You must talk to the manufacturer. Thats not something we can handle. Well, I am talking to you. This was one of the big selling points of your product. Will KitchenAid stand behind their product and replace my racks?

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

This dishwasher is amazingly quiet! A major change from the 30+ year old unit that it replaced. Cosmetically it is very sleek and pleasant in appearance. Holds more plates than my older one. Does a good job cleaning.

I purchased a KitchenAid Refrigerator in 2013, stainless steel model #KFIS29BBMSOO. Ive had numerous problems with it, many service calls. The first was the hose in the freezer splitting, which took 5 service calls to figure out, costing me for each one. Finally they said it was a recall item and I should not have had to pay. It was difficult to get my money back from the service people, took months.Now there is ice building up behind the drawers in the refrigerator, blocking the vent. There is about 2 of ice built up so the drawers do not close completely. Everything in the drawers freezes. When I called repair people suggested by Whirlpool. As soon as they heard the model number they refused to come. I called Whirlpool again, they said they have never heard of any problems like this, however, when I read all of the reviews listed here there are a lot of problems with these refrigerators. The repair guys said KitchenAid is one of the worst brands now, made so poorly, but so expensive.They finally found me a repairman, he is about 5 hours away, I told them he is not close, they said he probably knows someone closer to me, however the call is from 8:00-5:00, I have to wait. This has been so frustrating. I purchased 7 appliances at the same time, I did a remodel on my kitchen. My dishwasher failed after one year, the motor actually fell on the floor, it slow leaked onto my wood floors doing $40,000. damage, cabinets had to be pulled out walls repaired, took 5 months. KitchenAid would do nothing. The motor was not installed right at the factory, they tried to blame it on the installers. Im fed up with KitchenAid, would never recommend it to anyone. I just cant believe they dont worry about their reputation.

Purchases and installed 2/2015. Been using the top oven. Went to use the bottom one Christmas day, it kept blowing the fuse. Cant understand what is going on. I have read reviews of the oven shutting down when cleaning both but not using. If this is the case, why isnt there a recall on these ovens? Spending over 2600 on oven, you expect it to work and the problems getting solved but its not. Unfortunately Kitchenaid was closed but I plan on getting this problem solved or they can pick it up and dump it. Hum. American made. Theyre not being tested before selling them. Sorry I am not a big fan of Kitchenaid. At this time wish I had my Jenn-Air back. Old faithful never let me down. Merry Christmas Kitchenaid. Hope your ovens work today.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

I am writing on behalf of my parents who have had nothing but problems with their refrigerator from day 1. The model No. is KSC23C8EYY00, serial no. HR14140633. The refrigerator was purchased 2/24/2012. From the very beginning the doors have not been aligned. We have had service people in and out adjusting the doors for the past almost 4 years on 2/24/16. Water leaks on bottom of refrigerator due to the doors not closing properly and fruit flies continuously coming in and end up dead and accumulating at the bottom of the refrigerator. Your service representatives have been here for the past four years trying to resolve this problem and nobody seems to know what theyre doing as we end up with the same problem, having to call you again.We have a folder with all the service calls. From day one we have dealt with this problem. After several calls the first year and your techs not able to repair the problem, the constant annoyance of the door light on due to doors not closing properly, my mom asked your tech to take the refrigerator back at which time he informed her it was too late. I live in Texas and was made aware that your technician advised her it was too late. I made the very first call shortly after it was delivered. Here it is four years later and I cannot believe it has not been resolved. A technician was scheduled to come by last week and we were informed he was in auto accident. A week has gone by and no one has called to reschedule. I just called and someone will be by tomorrow. I spoke with your representative, Erb, who was very helpful. He is sending someone tomorrow.The refrigerator has water right now with flies laying dead in water. My mom was going to clean it up as she has for the past four years. I told her to leave it alone so that your tech can see whats going on. The last tech about 4 weeks ago said he fixed it. Obviously not as you have not been able to from day 1. This is pathetic that my almost 90-year-old parents have to deal with this. At this point, we are requesting a replacement. My parents bought an expensive refrigerator which has turned out to be a nightmare. If you check your records you will see how many times you have been out for the same problem. I am attaching a receipt of purchased product. A response as to considering a replacement is greatly appreciated.

KitchenAid double wall ovens/ WALL OVEN- ELE BI 30 - My LOWER oven (the one not used except on holidays) went out on me on CHRISTMAS as Im cooking a prime rib (at 500 degrees). The ovens have only been installed for a year! Got an error message asking for probe temperature. Wasnt using the probe although I do have the ability to use it. Checked the manual and found I did everything right. I then ended up with an under cooked prime rib for 13 guests. Thanks for that! Then I tried to clean the damned thing since it hadnt cleaned well after Thanksgiving (I usually try to do this when we are in bed because the fumes are so awful). Guess I know why it didnt clean! This time after waiting till everyone left, I opened the windows (glad its a warm December) and the oven wouldnt clean. Got an ERROR message this time of E3F3. Heck if I know what it means. They were able to schedule a service appointment quickly but if they have to order parts, then I have to have another service appointment. All I know is, Ive got an oven that doesnt work during the holidays (Im cooking for NY Day too). I called the extended warranty number and sat on hold for 42 minutes. THIS AFTER HAVING SPENT NEARLY 2 MONTHS TRYING TO GET MY BUILT IN KITCHEN AID DISHWASHER FIXED THAT HAS ONLY BEEN IN USE FOR 6 MONTHS! It needed an entire new drum. Nice since it already damaged my NEW cabinets and NEW floor in my NEW kitchen. No offer to fix the damage they caused even though they finally fixed the dishwasher. KitchenAid used to be really good appliances. NOT ANY MORE. I will avoid them in the future!

I purchase a KitchenAid refrigerator (20.0 cu ft counter-depth) from Sears 12/20/14 ($1979.99). I purchased a 5-year warranty package from KitchenAid too. Six months later I found a big puddle of water on the kitchen floor coming from the freezer compartment. I called KitchenAid and when the woman asked me what was going on in the freezer (I told her frost was forming in the ice compartment); she told me that it was warranted under the first year and gave me a number of a company (Calif. Appliance Tech) to call.They came out on July 8, 2015 and told me the problem was the gasket on the left side hadnt been properly sealed and was letting air in. They left and a few days later someone from CAT called to tell me the part was ordered and it should arrive in 6 weeks. It never arrived. When I spoke to John on 9/18, he insinuated that I can still use the freezer which is not so. He told the part (freezer) has to be manufactured and I have to be patient as there is a long back order! In the meantime, CAT closed the case and it had to be re-opened when I called back on October 16th.What does this say about the crappy product? The freezer is completely frozen shut so I cannot open the door and have to make numerous trips to the market as I cant use the freezer. I went back to Sears in Santa Monica and told their customers in the appliance area not to purchase any product with KitchenAid in the name. I was very vocal to the shoppers about the horrible experience with them (Whirlpool owns them). I then spoke to John at Sears who took me to their computer and looked up the part KitchenAid told me had to be manufactured and the part is readily available.I am so angry with KitchenAid. They are liars! John at Sears told me the part with gasket could be purchased thru them but it will terminate my warranty and would cost me up to $1,000 to replace. I paid an additional $266 for the 5-year warranty. I am ready to throw in the bucket, call Goodwill to haul it away and purchase a product that doesnt have KitchenAid or Whirlpool in its name. John told me that had I purchased the Sears warranty this wouldnt have happened. How can KitchenAid get away with not providing the warranty they tell us we have? My last call was to Josh on 10/16/15 and was again told the part would arrive in 6-8 weeks.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

Had dishwasher KUDS30IXSS a little over a year and two small plastic parts on the upper glider both broke after just moderate use. Outside of warranty by a few months and Whirlpool (Kitchenaid) sent their own repairman who said the two parts were $48. Took 10 minutes to replace them and then charged $130 for labor and an additional $85 for the service call. I have never, ever had a service where they charge labor and service charge. Its one or the other (Also, $130 for 10 minutes of labor?). Complained and repairman said its company policy and should take it up with Whirlpool which we are. We recently had our Kitchenaid side by side built-in go out as well, luckily under warranty. Their products and service have gone steadily downhill year after year. We were loyal customers at one time but no longer. Check all the reviews out there on any appliances you are considering before you buy another Kitchenaid.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

YKERS306BSS - purchased within the last year. The oven randomly shuts off and will not work, nor will the oven panel. The only way to restart the oven is to pull the unit away from the wall, unplug it then plug it back in. Unfortunately this is not a viable solution for our 91 year old mother. We cannot find anything in the manual to help solve the problem. It would seem from the website that this is somewhat a common problem.

I am very disappointed in the Aqua clean feature on my KitchenAid range. It simply does not remove the grease. I should have followed my instinct and not purchased it. I agree the smooth glass top scratches easily also, but I decided not to worry about that. On a positive note, the oven and burners cook nicely.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

After several experiences with our KitchenAid Dishwasher (Model KUDE60HXSS, purchased 4/17/12) including flooding, pump failure, control board failure etc. starting less than a year after purchase, I can only say that our voice has joined the chorus. I discovered this website and upon reading a recent entry seriously thought my husband had already gone on this website and written a review. There were many that were practically identical/very similar to our horrific experiences with our KitchenAid dishwasher and the accompanying atrocious customer service.At this very minute I am typing to the sound of 3 industrial size fans in my kitchen drying out my wood flooring and kitchen cabinetry for the third time in 2 years. My guesstimate for all this is in the realm of a year of college tuition (private, liberal arts) as we have now had 3 replacements of flooring, cabinetry, and plumbing. So I definitely hope my daughter is cramming in those college classes, because she is going to have to hurry up and graduate in 3 years as KitchenAid has burned up one year of her tuition!

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. Ill try to remember to do an update to advise on outcome.

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave sorry, we missed you notes on my door. Every time I call Customer Service, I get a different answer going from sorry, you are totally out of warranty to only certain parts are still covered. Once you pay someone to come out and look at it, well be able to tell if the part is covered or not. I live in FL where everything has to be refrigerated. Im about to roll the fridge to the curb and buy another one... any brand as long as its not KitchenAid.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm. With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired. I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

My KitchenAid dishwasher model KDTM354DSS was installed in 2016. Now it is less than 2 years old, but it started to leak at the pump at the bottom. This was a $1000 replacement for an old dishwasher that worked. This doesnt make sense considering the price. Will not buy KitchenAid.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

I have never had any problems with this dishwasher. It has several settings and you can save energy by setting it to air dry. Works good and dishes are clean and not streaked when they come out.