I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

My counter depth KitchenAid refrigerator cant be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldnt care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need cant be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

Heys guys anyone looking to buy KitchenAid think twice or maybe not think at all and move on to the next brand. I got the Kitchenaid fridge two years ago and this fridge has costed me more than 600 dollars now. My fridge stopped cooling and I called an guy to fix it. Then few weeks later it stopped cooling again so I called in another outside guy and he fixed it. Now it broke down again so this time I call the KitchenAid repair guy. He tells me that the computer has been messed up and it need to be replaced and ya its not covered under warranty. Its been not even 17 months and the computer has broke down. What a marketing hype it has created in market. I dont think you guys should make the same mistake.

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesnt clean. When they reply, they cover parts but not labor.

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

The light in the oven of our 8 year old kitchenaid superba stove doesnt light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.The cost of a new board in Canada is close to $500 + installation so it is not worth repairing. Kitchenaid offers no assistance in this matter. The stove cost us $2500. We thought we were buying the best but were we ever wrong.Fridge door bottom hinge is sinking in the door, the door is basically just foam there is. No support to hold the weight, very bad design. I called Kitchen aid and all they want to do is to sell us another door for $800. Believe me, they will never sell me anything ever again, they are far from being the best.

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

Same problem with top rack as everyone else. Plastic prongs on top rack are flimsy and have broken on my dishwasher several times, each time causing us to pay Sears for repair. Finally bought the service maintenance plan just to keep this thing together. Whirlpool/KitchenAid needs to find a permanent solution and cover it under warranty. This thing is a money pit. Never buying a KitchenAid appliance again.

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

I purchased a 30 KitchenAid gas range with 5 burners from a local independent appliance dealership that I am familiar with and that I trust. I paid more than 1,140 dollars for this range and was very excited to have it. However, it soon became apparent that the Aqualift Clean System fell short of what its marketed to be. In essence, it doesnt work to get the appliance clean as it is promoted to. Following the manufacturers instructions precisely, I have tried to clean this range six times over the 8 weeks or so that Ive had it and each time was a failure. The floor of the oven comes clean but thats about it. The walls, back, roof, and door do not come clean. The problem is complicated further by the fact that these ovens are made with a Teflon coating on the inside that will be damaged by typical commercial cleaners, so essentially you end up with a self-cleaning oven that cant be cleaned no matter how hard you scrub it. DO NOT PURCHASE ANY OVEN WITH THE AQUALIFT CLEAN SYSTEM. IT DOESNT WORK and the manufacturer is no help at all when you call customer service.

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

My 5-year old KitchenAid dishwasher (Model: KUDP02FRSS3) pops open during run cycle. I have had 6 or 7 service calls, and none of which have fixed the problem for a few weeks or months. When working, we have good results as far as cleaning is concerned, unlike some other KitchenAid owners. I cannot count the number of times we have used a chair propped up against the door to complete a cycle. The door striker and/or latch have been replaced 3 times, while the springs and nylon cord have been replaced once.During this repair, the tech bent the hinges inward and installed a single rubber bushing on one of the hinges to increase friction with the door in the closed position. He would have installed 2, but he only had one. The door did stay closed for 2 or 3 months. Eventually, the single bushing worked its way off. Probably because the original hinge was not designed for this bushing. During my third most recent service call, the tech installed a new plastic latch. The machine would close but it would not start.I checked the CB and was advised on the phone to do a hard reset (i.e., leaving the CB off for 30 seconds or so). This did not solve the problem. When the tech returned, he was stumped by this problem. Looking at the new latch, I figured out the problem - the latch requires a wider striker to activate the power switch. The tech then installed the correct striker for the new latch. The door closed and the dishwasher worked for 2 or 3 days.My wife was afraid to tell me it stopped working again. When she did, I set up another service call. The same tech came out with no parts on his truck. He tried to bend the striker so it would stay latched - no go, the door would not stay closed. He then removed the door sea and found that the door striker and latch open with almost no effort. He decided to order a new latch and striker assembly - a new door seal and new hinges. These should come next week and when I get them, I have to call for another service appointment, which I should get 1-2 weeks after my call.In the meantime, I am using a small metal L bracket and a C clamp so we can use the dishwasher. There is no doubt that this product is defective in design construction and materials. I have spoken to KitchenAid and they claim no problems with this machine. In the end, KitchenAid/Whirlpool will get what they deserve, fewer customers! Fortunately, I have had an extended warranty from Sears and just extended it for a year. The lemon law requires 4 repairs within the preceding 12 months, the fourth being within 60 days of the third repair. Should the next repair fail, I will use every resource available to get a new machine, obviously not a KitchenAid, including filing a claim in small claims court.

I recently purchased the KitchenAid gas range with Aqualift technology. Prior to this I had a Frigidaire self clean model that worked like a charm in all of its years. Had I known that Aqualift was in no comparison to the regular self clean I would have saved myself money by purchasing one without it. Very disappointed.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

KUDS30Ixss8 8 months old grinding like mad. Repair guy comes say the food chopper in dishwasher probably wasnt lined up right, wore away the part. Racks are chintzy, lot of money for cheap made piece of junk, when it WORKS!!! It cleans great, just not dependable. Service guy said when I ask him, why are kitchen appliances so undependable these days, he says, They make these to last about 5 yrs then you better be looking to replace them. I said, Remember the old Maytag commercial where the service guy had nothing to do? Well there must be a reason they dont run that commercial anymore, because no matter what brand you buy they are all JUNK!!!!!!!!!!!!!!!

3000.00 KitchenAid (purchased in 2014) refrigerator truly a loud disappointment. The buzzing sound from this fridge is so loud we can hardly hear each other talk. I have to crank the volume up on my tv to hear it. I can not afford to buy another refrigerator. This one is only just over a year old. Due to this experience my family has decided to never buy another KitchenAid product again. Our friends feel the same way. No one wants to waste their hard earned money on junk.

Bought a Brand New Top of the Line KitchenAid Dishwasher 4 years ago from ABT in Glenview IL, and have NOTHING BUT PROBLEMS WITH IT. Its a Total Lemon of an Appliance. Do not buy KitchenAid! The inside is Plastic and keeps breaking and now the water does not come out and the dishes are filthy when its done. Horrible piece of an appliance. Save yourself some grief and buy a different brand!

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

KBFS22EWMS4 bought this refrig in late 2012. All seemed fine till 5/2014. Water started leaking from the freezer door. Water had been leaking into the bottom of the freezer and eventually started spilling out on the floor when the defrost cycle ran. I called a tech and he took apart the freezer, cleared the defrost drain, unfroze it and all seemed fine. 1 year 4 months later the same thing again.I called the same tech and when he got here, he pulled out the refrig and took off the bottom back panel and then removed the little rubber drain plug/funnel. He said this was the problem and now he just removed them when he sees this issue. Hes seen this before. It was very sticky (he said) because of the heat. The rubber funnel is about an inch long and about 1/2 inch wide. It has a slit in the bottom of it for the water to pass through. Not a hole, a slit! No wonder the thing leaked, it would get so easily gunked up and with the rubber being so sticky Im sure the slit would stick together and probably make it much easier to freeze. Id call this an engineering issue.Who in their right mind would use a pliable rubber funnel with a small slit in the bottom, it defies logic. There probably should have been no funnel to begin with or at least a hard plastic one with a hole big enough to drain without getting gunked up. Well see if this fix takes. If not, Im buying another (non-Kitchenaid) refrig. Im not putting $100+ each year on the same fridge for something that should have been designed properly.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

Ordered a KitchenAid refrigerator KRM706ESS01 just over a month ago. The refrigerator stopped working on Sunday the 20th and did not see a technician until the 23rd. The technician came to the house and told us we needed a part to repair which will not be delivered until the 31st and who knows when the technician will conveniently show up. Now we are out $1000 of Thanksgiving food for 18 people at my house and KitchenAid/Whirlpool offered $100 for the inconvenience, right!! I spent over 2 hours on hold waiting to talk to someone who could actually do something and when I finally was able to speak to someone they were of no help (Tim #**). Looks as though we will be out of a refrigerator for the foreseeable future. I will never buy a KitchenAid product again and will do everything in my power to spread the word of a terrible product/customer service.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

Three years ago my husband and I purchased the newest top of the line KitchenAid dishwasher V103111213, energy star. It does not clean dishes. If I put even one dish in the wrong place, several dishes above do not get washed. Take a top load with two small plates in the bottom. Coffee mugs on the top dont get cleaned. This is a disappointment. KitchenAid used to be the best. This is the worst dishwasher I have owned. Even our bottom of the line, Frigidaire did a much better job.

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

I give this zero stars for my safety nothing can compromise that. I had a Kitchenaid stove up until yesterday. It was a stand alone range and for some reason it was putting out a abnormal amount of heat in the kitchen. Also it seemed like I was nauseous some time just standing close to the unit. I put the unit on self clean didnt seem like it worked at all. Had the unit tested by the gas company and they tagged it off as a hazard. The reading on preheat alone was high in carbon monoxide coming out the oven vent. I do not know why these products are so expensive when the quality isnt there. I just replaced the stove with a better brand and my kitchen isnt hot at all...and was tested no readings whatsoever. Stay away from this brand if you value your safety.

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says its repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

I noticed Sunday morning that my 3 month old KitchenAid refrigerator was not cooling properly in the freezer compartment. I waited until Monday to call Whirlpool to report this. They informed me someone would be out the next day to look at it. The serviceman replaced the thermistor and left. When I returned home from work the freezer was even warmer and the refrigerator was now moot cooling properly. I called Whirlpool again and they sent another serviceman Thursday. He said this thermistor is also faulty. He did not have one on hand some would have to order it and could possibly come back in a week.I called Whirlpool and explained that I am without a refrigerator/freezer and that I didnt think this was right. They stated this was the best they could do. I asked what if they dont fix it the next trip. She stated they would come back until it was fixed. I reminded them that I would still be without a refrigerator. They said they felt bad but they could do nothing else. I am frustrated and feel that Whirlpool likes to sell appliances but theyre not so good at fixing them and keeping the customer satisfied; probably my last whirlpool appliance. Beware, you may get a lemon and that Whirlpool is not customer-friendly. My loss.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

The fill valve did not shut off and the Kitchen Aid dishwasher (KUDS30IXBL) overflowed and flooded. I believe the problem is a design error. Probably a weak return spring that causes the valve to chatter when it tries to close. I could hear the water hammer in the pipes. The unit was locked in that hammer mode even when I pulled the power plug. I had to turn off the water supply to stop the cycle.I called for repair and tech came right out and replaced the fill valve. The unit worked well for about a week but problem returned yesterday. I turned down the supply line flow to see if that worked. I restricted the flow too much and unit did not fill properly. I turned the flow back up some and am monitoring. I am so sad to have to go through this with what USED TO BE such a fine appliance brand.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

Kitchen Aid 3-door fridges, that is double door on top of a freezer door are the WORST design ever. After few years the doors will not close the hinges will break and the compressor will fail. I DO NOT RECOMMEND THIS GARBAGE AND CHEAP PRODUCT. Save your money and go with the competition.

I purchased what I thought to be my last refrigerator in 2007, a KitchenAid KSSC48QMS03. I built my house and was able to maintain and solve any issues that arose and they were minor. 12.23.2014 my refrigerator stopped cooling. We trashed at least 500.00 worth of food and have been living out of an ice chest and an under counter refrigerator. I hired an independent repairman 12.26.2014. My cooling system was leaking but the control board was fine and the 12-year warranty was in effect. He referred me to Kitchen Aid factory service 12.29.2014 for 95.00. They told me it would be 1,200.00 out of my pocket to fix the WARRANTY coolant leak but they would not stand behind the repair. He also offered the tsunami tale. I went home and watched the evaporator fan run at full speed so my control board and refrigerator do not have the problems he outlined. I am now waiting for a call from Whirlpool to entice me to spend more on another of their wonderful products. This is criminal.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

Too many details to go over all. Fridge broke under warranty. Repair guy couldnt fix. Replacement fridge left off truck for delivery. 2.5 months after initial call, still waiting for repaired or replaced $3199 refrigerator. DO NOT BUT KITCHENAID PRODUCTS.

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

Bought a KitchenAid model # kffs20EYBL00 in 2012. This refrigerator has given me nothing but grief since 2012. I bought an extended warranty on this refrigerator and glad I did, have had to use it numerous times. The back of the freezer will freeze up, makes this running noise that sounds like a motor is running and the upper refrigerator isnt as cold as it should be. They have had to repair this 5 times in 2012 to 2013. 2014 and 2015 probably 2 times and now 2016 we are getting repaired once again. I am very frustrated with this refrigerator. I not only have had issues with the freezer, but the shelving in this refrigerator is junk.I have had two shelves break so far. Its just junk! I dont recommend KitchenAid anymore. Maybe in the 80 and 90s this was a good brand but not any longer. Looking at buying a new one, hate too since this one cost me of $1600.00 and 4 yrs of grief. Stay away from KitchenAid and Whirlpool. They are made by same company from what I have been told by companies I am looking at for a new refrigerator!

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

We have had the KitchenAid refrigerator for 4 years now, lost over $2000 in food, 12 repair visits so far and we just called for another, and they just dont care. Fortunately we bought the extended warranty but that will be up soon. They should NOT be allowed to manufacture refrigerators. What a way to run a company, they wont even call me back and only an e-mail refusing to anything. Buyers beware.

Weve owned a number of small KitchenAid appliances over the years that have worked perfectly and held up well. As a result, we bought a KitchenAid dishwasher a few years ago. What a mistake! I will never buy another KitchenAid appliance. This dishwasher has been nothing but trouble since we bought it. Half the time we have to switch off the breaker to get the electronics to work. Recently, the piece that holds the top tray in broke spilling glass all over our kitchen floor. Do yourself a favor and avoid KitchenAid large appliances!

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

LOUDEST FAN EVER. I agree with all the complaints on this site about kitchenaid oven fans. Ridiculous how loud that fan is. I now regret my purchase. I am currently upstairs in an office and I can hear the oven clear as day downstairs, in the kitchen, on the OTHERSIDE of a 4000sq/ft home. JUNK.

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

We have a Kitchenaid KUDI01FLSS2 dishwasher. It came with the house we purchased six years ago - the unit was about 1 year old at the time. We have had constant problems: touch panel failed ($200), control board failed ($250), heater element failed which required a heater control board upgrade (design defect) ($250), chopper failed three times ($30 ea), door hinges failed, numerous plastic interior parts failed (all are overpriced), the door latch has a fundamental design problem (we have to use a clamp to keep the door from popping open in cycle). I am an engineer and was able to do all the repairs myself which saved hundreds of additional dollars. The dishwasher is a $1000 piece of junk. I would have scrapped in early on if I had only known!

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

We recently installed our new KitchenAid combination microwave and oven to find several hundreds of fine fiberglass filaments protruding from the oven gasket. The owners manual contained nothing about this. I attempted to call KitchenAid about the filaments. Per page 22 of the owners manual, After checking Troubleshooting, you may find additional help by checking the Assistance or Service section or by calling KitchenAid. When I called, they cited numbers I encountered only a recording directing me to choose from ordering parts or scheduling a service call. I had to learn from non-KitchenAid online sites the filaments are fiberglass.The salesperson, from whom we purchased the oven, directed us to heat the oven to 350 degrees for 2 hours to burn those off and any other oils. We did not find anything in the owners manual identifying and addressing this. We do not want to suffer harmful health effects from eating fiberglass filaments in our food, there is a reason why people wear respirators while installing fiberglass installation. Why would KitchenAid think its okay to be eaten in food?Nor did the owners manual say anything about having to remove the entire appliance to change the microwave light; only that it is inaccessible. This was not disclosed to us when we previewed and later purchased the unit. We were further angered by what we have read today on this and other sites concerning exploding glass, locking doors and temp controls necessitating pulling the circuit breaker to shut it off, self-cleaning leading to exploding glass, inability to replace the microwave light without removing the entire appliance, and KitchenAids knowledge of all of this and more with an unbelievable lack of response reminiscent of Fords fatal exploding Pinto gas tanks and failing Explorer tires.We were already without a microwave and oven during several weeks of our kitchen remodeling, now my wife is afraid to use this appliance, wanting it removed from our home. Most likely, this will necessitate rebuilding the cabinet to accommodate another companys microwave and oven combination, and whatever additional expense and time that will require. Needless to say, after reading this and other complaints we do not hold our breath that KitchenAid will assist us in any way.We have contacted the appliance dealer from whom we purchased this oven to return it. We await his response. We strongly suggest filing complaints with the FTC and reference this and other sites in our complaint.

We have been in our brand new house for six weeks now with our upgraded KitchenAid appliances and have used the dishwasher less than 10 times. Last week lights started blinking, called KitchenAid and they had me press some buttons, unplug for a while and then referred me to a local authorized service center. Repair person came out, did exactly what I did, wrote some notes and told me he would have to have KitchenAid authorize the order of a control board. Really????? I waited a week for the technician to do exactly the same thing KitchenAid had me do? Now it will be another week before the part comes in? Hugely disappointed in this product. I had my previous dishwasher (GE Profile) in my other house -- also brand new -- for 14 years with NO problems whatsoever. Very disillusioned with KitchenAid right now.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, Please keep it and we will give you a great discount. I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen. Upon installation, we didnt realize the Microwave was damaged. Once installed, the light, exhaust fan, timer and clock all were working, so we would assume that the microwave was functioning. However the microwave does not power on. I called KitchenAid for service. At first, they refused to take the call because it was over 30 days. I then called again, and they sent Dan Marc Appliance Repair Company to service the microwave. As per the repairman, parts needed to be ordered. When they returned, a new door was installed and the technician heated a bottle for 10 seconds and it did work. That was the first and last time the microwave functioned properly.After the one time use, I was cleaning the inside of the microwave and I cut my finger on separated metal. I called KitchenAid again; I was told to unplug the unit and they would send service repair, once again. When the repair technician came, he took pictures of the microwave and called KitchenAid. When I followed up I was told that they were going to send A& E Appliance Repair. On the day of service, A&E called and said unless we pay for the service call, they will not be able to repair the Microwave, which I refused to pay.I called KitchenAid again and based on the pictures and information that the repair tech took, I was told that it was determined the microwave could not be repaired and that it would be replaced. They also stated I would receive a follow-up call in 5 days, and no one contacted me. I called again only to be told that it was more than 30 days and it was damaged and would not be replaced.Let move on to the Refrigerator. This required repair service to address this issue four times with over a dozen customer service calls. The refrigerator has an ice buildup issue in the freezer and water lies on the freezer drawer. Due to this, we were not able to open the freezer door at all. I then called KitchenAid and they sent a service repair technician for this issue. After the repair was supposedly complete, I opened the refrigerator to find water & ice cycles hanging from the top of the refrigerator. After one of the repairs, I called to tell them about the water in the Refrigerator. Customer Service transferred me to a special department that was handling this issue. I was informed that KitchenAid has been aware of the problem and parts need to be designed to correct the problem. Apparently, KitchenAid is aware about this issue even before these appliances were sold. Meaning, Kitchen Aid knowingly sells faulty products to consumers. So when the parts were ready for installation I would receive a call. I was told to keep a towel handy to wipe up the water. This is absolutely unacceptable. For one of Kitchen Aids newest line of appliances I shouldnt have to keep a towel handy for anything, especially brand new products. The refrigerator has had repair visits on August 12, 26, September 16, 30, October 12. I called again for service on October 15, 2013 and I have not heard from the repair company. Unfortunately, I am still having the same problem.As for the stove, the grates on the range top are turning gray, the burns, caps & top are not able to come clean. Once again KitchenAid will not do anything because the product is more than 30 days old. The appliances I threw away that were 20 years old functioned better and were more reliable than these new Kitchen Aid appliances.I am incredibly frustrated at this entire process and have been dealing this issue for over two and half months. For a brand new line of appliances from what supposedly is a trustworthy company I have spent countless hours on the phone with customer service and days waiting for repair technicians to fix my appliances. Yet, nothing is functioning properly.I have spent over $4000 of my hard-earned money and waited over 25 years to re-do my kitchen and all I truly want is appliances that are reliable and function correctly. I am hoping that someone can help me; all I want is what I pay for working appliances. Please dont hesitate to contact me if you need any additional information. Thanking you in advance.

Model KDTE104ESS - purchased 13 months ago; 3rd dishwasher we had - others changed with kitchen upgrades, never had a failure such as this. Previous dishwashers were Kenmore, Frigidaire; latter was a very basic model; in same residence 32+ yrs, kids (3) no longer part of current household. Dishwasher used 6-7 times per week in household of 2, with my wife cooking 5-6 days a week; moderate use, rarely use heavy-duty clean cycle with present dishwasher. This model has a 2-stage filter (fine, coarse), with recommended cleaning varying from once/2 months to yearly. We did not clean it since new, since we scrape dishes, do minimal pre-wash or none - our usual practice for 32 yrs in present house, 6-8 yrs in prior house.When dishwasher quit draining, checked filters, small amount of residue (1/2 tsp or less), no significant coarse grit seen. Noted no discharge from DW via exhaust tube with 3 successive cycles. I watched running empty DW. Had purchased an extended warranty for a year (3 appliances, range, fridge & DW), all purchased together, all KitchenAid, 13 mos ago with complete kitchen remodeling after 22 yrs since last remodeling.Repairman (under warranty) checked machine, found exhaust pump clogged with debris, failed; emptied some particulate matter from exhaust tube into a bucket, looked like congealed fat, a few parsley & other leafy matter. No hard grit seen. He did say that matter had been pulled past the filters (couldnt say why other than pump has a suction like a vacuum), though neither filter was even moderately clogged.KitchenAid approved a $300 plus sum for pump replacement; their consumer services could not answer my query as to how so much debris got past the filters to cause pump failure within 13 mos. This model does not have a grinder as in next higher model, but again, there was not much particulate debris I could see; pump was not yet removed, so will wait to see what it looks like.In summary, very disappointed with this early pump failure, with way less usage than in prior dishwashers that functioned well for a family of 5 for 10 yrs, and 22 yrs respectively. Believe Kenmore is made by Whirlpool, the parent company of KitchenAid, so the design, though older, is I feel similar. Modern DW detergents (we use the satchets, not powder or liquid) recommend NOT scraping too much food residue off dishes, to allow triggering of enzymatic action for cleaning dishes. We rarely see residue, occasional baked on material such as egg yolk, which we now clean off; no pots go in DW, rare baking dishes, which we scrub off in the sink. So we dont feel this DW was overworked.Writing this while searching for others with similar pump failures, trying to understand why two levels of filters failed to protect a pump that obviously is rather delicate, hence recommendation by KitchenAid Consumer Services now that every month we run an empty cleaning cycle with an Affresh tablet to clear the system. BTW, weve never seen hard-water residue inside any of our dishwashers; the prior two did not have stainless steel interiors, never required special interior cleaning with bicarbonate etc., for any build-up; we get city water, pipe-bourne, just flushed out my gas water heater after 4-5 yrs, saw a small amount of milky flow at beginning of drainage, then clear; I have a water filter at my house cold-water intake; the water (filtered) in the fridge is always clear, no problems with ice-makers over 32+ yrs, no hard-water cum anywhere.KitchenAid has no answer for us other than the Affresh cleaning cycle; we use a comparable DW detergent to the recommended Cascade, not Cascade Platinum as recommended; anybody with a similar problem, either with KitchenAid dishwashers or any Whirlpool family dishwashers (include the high-end Jenn-Air brand now)? Am feeling very disappointed with this choice right now, will expect another pump failure in 1-2 yrs, if so will look for remedy from KitchenAid, or else...!Can scan receipt of purchase from Lowes store locally if required. I have no repair order number, as requested below. Do have extended warranty # if required. We had Sears brand appliances in our old house (8 years), still have Sears (Kenmore) washer and dryer, 3 sets over 43 yrs of married life, 2nd set in this house, first set lasted 24 years, top-loaders, replaced when laundry room was remodeled, now with HE front loaders that are currently 8+ years old. Some repairs were needed, recall replacing motor of current washer when motor-bearing became noisy.

We purchased two kitchenful of appliances, one was the Pro Series. Within a few months, the enamel on the KEBS208SSS top oven began to pit and chip away. KitchenAid sent out a new oven. We were happy. We should have known that this could potentially happen again. Meanwhile, the microwave computer board went out after the warranty date and it would have cost nearly as much as a new one to fix. The hood over the range has had issues with needing replacement bulbs, only to find out that this time the fuse connector was burnt. Too bad the warranty period is over and good luck, said the KA agent.Last week, I noticed that my replacement oven was showing pitting and wearing away of enamel once again (blue enamel). The KA agent was kind enough to tell me I was probably using it wrong and that I was supposed to clean up the large spills before running the cleaning cycle. I might add that a piece of the foil I used to line the rack for the large spills fell to the bottom of the oven and is now permanently attached to the enamel. I have not used the cleaning cycle in fear it will cause more damage. Again, the agent told us theres nothing KA can do and maybe search for an enamel repair kit and good luck with getting it resolved. I am shocked by KAs attitude and lack of support.

We have owned this refrigerator for 7 years, and it started to leak. Wood floor and all the other issues included. Since we had extended warranty, we contacted the company. Although it did take longer than I hoped to have them come out, but thank goodness we think the problem is fixed, thanks to a great serviceman from A&E. He was an older repairman, and I give credit to that. He seemed very experienced and it was fixed within one and a half hour. After I read all the reviews before he came I was very discouraged, but he explained what the problem was and it sure makes sense. When he came, he removed the panel, defrosted all the ice and blew air through the drainage hose. Once the drainage hose was cleaned out, we found in the drain pan a plug of vegetables (frozen kale) He explained that this must have fallen on the bottom of the freezer, ended up in the drainage hose and plugged it up.Once it was all cleaned up, we have not had a problem. So what is of great importance in the future is that a person does not let pieces of vegetables fall into the bottom of the freezer. Because it might get stuck again into the drainage hose. I hope I have saved other owners from this misery and maybe prevent you from the same problem we had.

KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

I got this new KitchenAid stove 1500 and was so happy with the way it looks, but... What a horrible product this company made! First, I had to exchange this stove, because of the computer problems it had (exchanged it two times). Unfortunately it was over 30 days so I could not return it. Second, it takes over 30 minutes to preheat the oven! Third, after a month of using it two light bulbs went off!! At the same time!!!Last, but not least their service team checked and stated that the temperature in the oven is right, but to roast or bake it takes twice as long! Not to mention that the glass top is made from some horrible material and it is very difficult to clean! And one area of glass is already chipped off!! I bought it in June 2016 four month ago! Dont buy Kitchenaid products!!!

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, Ill have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

I attempted to cook a baked potato in our KitchenAid over the range microwave (KHMS2040WSS). Please note that using the sensor setting was nothing new to me, I have used the Baked Potato sensor setting many times before with good results. This last time though went horribly wrong, the potato wasnt baked when I returned, it was charred to a black ash. It wasnt even recognizable as a potato. The microwave safe dinner plate that it was on had cracked into pieces and started to adhere to the glass rotating dish. The rotating glass dish itself fractured right at the center and the plastic pivot almost entirely melted. The white interior was stained dark gray with smoke soot. I called Sears because the microwave is only 11 months old. Sears sent out an appliance specialist from A&E Service. The A&E technician performed a few tests and found the appliance was working properly and had not malfunctioned. The finding was that it was my fault as the consumer. My next call was to Whirlpool customer service at 1-800-253-1301. They were unable to help for two days because no report from A&E was available. Finally on day three, the office at 1-800-253-1301 called A&E and got the report. Then the Whirlpool representative stated they were not going to assist because it was found that the potato caught on fire not the microwave. I asked for a supervisor and was transferred to another office (I know it was another office because the toll free number changed to 1-866-640-7146). At any rate, after an hour long call which truly amounted to wheel spinning, the supervisor agreed to call A&E again to see if any other options were available. Much later that same day, he left a voice mail stating that Whirlpool would help with the cost of parts. Ugh, I am so upset! The microwave is virtually new and I didnt choose how long to cook the potato, it was supposed to sense this and cook it accordingly. I have had $99 microwaves perform for years without incident. Then you really think that you are doing yourself a favor by branding up to KitchenAid and paying the extra cash for nothing. Has anyone else had this experience where the sensor setting overcooking something to the point of charring, smoke, fire etc? Have you contacted Whirlpool and if so, with what result? I feel that they should at minimum fully restore the microwave for no cost. Optimally, I would like to have a new microwave or a full reimbursement.