Change filter came on in 1 month, water looked OK. Next month CF came on again. Replaced filter $39. 1 mo., CF again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

The first fridge was returned after a day when it never cooled. The replacement lasted 7 months and is currently at 65 degrees. Since it is still under warranty I must go through KitchenAid. Over the past week I have been placed on hold for 7 hours. The one time I did speak with someone about an exchange they were rude and misleading regarding the problems with this product, come to find out. When I had such a difficult time with corporate I went back to the dealer. After going through their channels, I was told that corporate tried to email me (not true) and wanted me to call them back! Can you believe that!

We purchased a KitchenAid gas stove (Model KGRC608LSS0) in 2003. The first year we had Thanksgiving, the oven completely shut off in the middle of cooking a Turkey. The oven would not restart for 2 hours. We called KitchenAid and had a repair come out, the next day, who of course could not find any problems, $150.00 wasted. The next Holiday dinner, the same thing happened, again couldnt find a problem. The next time I had Thanksgiving, I decided to cook the Turkey early so that I could turn the oven off for at least an hour before cooking the rest of the meal, and that worked. This past Thanksgiving, I tried my method again but this time the oven would not go back on for 1.5 hours. I tried heating the rest of the meal using the convection and after 45 minutes it shut off again. 22 people waiting for dinner and cooking side dishes in the microwave, not the way I want to host the Holiday. Perhaps this is one way of getting out of cooking the Holiday dinner. We also had used our self cleaning and it ran for entire day, the control panel didnt blow but this happened before we experienced our problems with the oven shutting off, perhaps connected? All of my major kitchen appliances are KitchenAid. I will not make that mistake again!

Purchased this model in 2016 and found that both upper and lower ovens are very poor at accurate temperature readings. Set for 400 but often register at 350. Lower oven very slow to come to temperature and inaccurate at sustaining set temperature. Despite using recommended cleaning products stovetop has stained noticeably. We are plant-based eaters thus stress on stovetop is minimal yet discolouration around elements is greater than expected.

We knew ahead of buying that the glass door is bad, and do not use the self-clean, but we liked the range. BUT... the burner knobs turn on with barely a bump (KitchenAid sent us a part to stop this, which turned out to be fillers for worn out knobs, and did not fit our model) AND the top under the burners and knobs is NOT PORCELAIN but JUST PAINT! If anything spills on it while cooking, the spill burns in and is NOT cleanable. I guess we should stop cooking and let the range cool and clean it! KA says this is cosmetic, and not covered or important. The top was covered by our extended warranty from Sears, and was replaced with no problems.KA Customer Service is a joke, and I now see that the new KA/Whirlpool is a joke, and manufactures only JUNK! We will NEVER buy from this company again. It is not the company that made our 27-year-old stand mixer! We have been lucky that we have had no serious, dangerous problems, only bad paint, and ovens that do not cook pizzas evenly. We are very happy with our Bosch dishwasher (its so quiet that you do not know that it is running) and our LG French door fridge with ice in the door, and bright white LED lighting inside.

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

I purchased a KitchenAid dishwasher in September of 2010. The purchase price with installation and taxes $800.29. A service call was made March of 2013 with a broken latch. In 2015 the same problem occurred. This year 2016 in September the latch broke again and now its two months later and the panel of the whole electrical circuit board does not work. I am extremely dissatisfied with this product. I actually have never gone online and made a statement as far as dissatisfaction with an appliance. It seems like to me that not only are products made to break with being told I should have purchase an extended warranty which from many of the reviews is an additional waste of money. I wish I had looked at more reviews prior to purchasing the product. Dishwasher model number is kuds30ixbl. I was upgrading appliances and wanted a nicer product. I will never recommend a KitchenAid appliance again. When I spoke with people on the phone it was very dissatisfied. Basically Ill have to say that most companies are no longer concerned with customer service. I plan to look for the cheapest dishwasher I can find with as few electronics and things to break as possible.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

We bought a KitchenAid dishwasher, model KUDE201XSS4 in April of 2012 and have had nothing but problems with it. The first set of issues were fixed with a new control panel but now when I try to start it, it blinks three times and gives me 15 beeps. Sometimes I can reset the breaker (requiring a trip downstairs to the panel) and get it to work. What garbage they have produced. I have never had these type of problems with a dishwasher from any other manufacturer. They need to stand behind their products. And Sears, Greggs, etc. should stop selling KitchenAid until they do.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

In 2007, I purchased a KitchenAid refrigerator from Pacific Sales. The refrigerator made funny noises when it ran but I put a piece of tile on the interior metalwork and the noise went away. Seven years later in 2014, an alarm went off inside the control board indicating a problem with the evaporator cooler. As it turns out, KitchenAid or Whirlpool used substandard capacitors in their control boards leading to premature failure. Mind you, this is a $6,000 refrigerator. When I contacted KitchenAid, they informed me that the part was no longer available due to a tsunami in Japan. KitchenAid referred me to an aftermarket control board manufacturer that wanted $800 for the part. They said that they used to have the boards repaired but that was no longer an option. After following the instructions on Steve Jenkins blog, I was able to have the board repaired at Rockstar Computers in Upland, California. Total cost of the repair was $55.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

We bought our KitchenAid Built-In Refrigerator in 2008 for approx $7,500. We have had several issues with the Ice Maker. However, this week, the Main Controller Board went out and had to be repaired. The authorized repair company told us that the Board had been discontinued by KitchenAid and they would work to get the board repaired. I called KitchenAid and eventually got through to someone that explained that the company that produced this board is located in Japan and was hit by the Tsunami and can no longer provide the board. Also, we are out of warranty and this is now our problem. My issue is that I had expectations that this high-end expensive refrigerator would last more than 6 years. A built in refrigerator should be repaired not replaced. I find it unacceptable that KitchenAid wouldnt have a Dual Source for this key component to the refrigerator. Bottom Line - Very Disappointed in KitchenAid!

I have never been treated more poorly by a company in the United States. I was sold a stove with a defective cooling mechanism and ever since it has caused me hell. KitchenAid outsources all of their repairs to Whirlpool who has DESTROYED my $1500 stove in order to fix the fan. They have forced me to stay home from work for over 2 weeks worth of time due to repairs caused by the previous repair damage that theyve caused. Every time they leave I find another rookie mistake that has caused additional damage. I am FED up with this company and will never buy from them again. They refused to provide me a new stove when asked. I have had it. Still waiting on someone to come back out and fix the last damage theyve caused.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

We purchased a KitchenAid double oven with the construction of our new home. Commencing with the installation there was nothing but malfunctions with the oven. The fan was bad; control board went bad and most importantly (and never satisfactorily resolved) the oven consistently failed to preheat at the correct temperature or to cook evenly. The oven consistently overheats between 40-50 degrees. Several holidays were less than satisfactory due to the condition in which the food was cooked. The oven was serviced several times over one year and problems were never resolved. Before warranty ended, demanded oven be replaced because lemon and was refused. Told the uneven temperatures and cooking was the way it was suppose to function. Not if you want to follow a recipe, it isnt!!!

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

The interior shell has numerous cracks. The repair technician said it is common with KitchenAid refrigerators. The refrigerator is only five years old. It has Superba stainless steel side by side for over $2,000.00, and it was paid for new. I never had any refrigerator or have ever heard of this happening before. The manufacturing defect is the only reason this is happening to these units. Has the government done anything yet to protect consumers against this type of inaction by the company?

KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

This dishwasher replaced an old Kenmore one, and the KitchenAid cleans so much better and is a lot quieter. I also like the styling with the sleek front and no huge buttons sticking up. Would highly recommend the Kitchenaid brand.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

Our KitchenAid gas range have the same problem that many other people have experienced. First, the off button stopped working and the panel had to be replaced. Then when I went to clean the oven, it quit during the cycle. The panel is dead and the door will not open. I will not buy a KitchenAid appliance again. Not happy!

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

I have a KitchenAid double wall oven (this is a replacement due to an electronics problem) and after reading all the reviews about the control panel getting cooked when using the self-cleaning feature, I dont know whether I should use this feature or not. I paid for this feature when the salesperson assured me that this was one of the very best ovens available. What should I do? Cook the panel and ask for a replacement. Or ask for a new oven that does not have this problem when using the self-clean feature??? WHAT SHOULD I DO?? I cant believe KitchenAid would allow these ovens in the stores being aware of this terrible defect!!

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

All 4 of my KitchenAid appliances (Superba dishwasher, range, slide-out hood, and fridge) are not working properly or not working, period. Its going to cost me over $1000 to fix them. I called customer service, spoke to the supervisor, but was told theres no extended warranty. So, I am solely responsible for the repairs. Its no surprise. Had I had problems with one appliance, Id probably be ok. But all 4? We thought we were purchasing quality appliances that would be dependable and lasting! All 4 are 11 years old, and in year 5, we had our first problem. Now, theyre all worthless! If the control panel for 3 of them is bad, that has to be inferior design. I will not purchase another KitchenAid appliance, and I will discourage others from doing the same.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I dont think so!

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

Model KEMS378sSSS04. I want buyers to beware of a problem. Actually, I love this oven except for one problem - A quarter size RUST spot appeared after a year of use in the oven lining. This is not covered by the warranty. They did send me some paint to cover the spot up. Now four years later, the original spot has reappeared and I have 3 more RUST spots. Again, kitchen aid will not help. I have never had an oven where the interior lining rusted out. Other than this problem, I like the unit.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

Purchased KitchenAid dishwasher about two years ago thinking we were paying more to get a quality product. It has been instead inferior and troublesome. A long series of problems began from the start. Crooked footings that made it more challenging to install. Leaking door seal that needed to be replaced. Leaks from some undefined location that require we use and empty a drip pan. Plastic wheels breaking and not staying on track (dumping the full tray into the well) when sliding in full trays of dishes. Poor cleaning compared or prior cheapo washers. Flatware trays that wear out easily even while trying to be careful, and now to top it off, the unit has stopped rinsing the dishes entirely. What a huge waste of money!

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesnt work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

KitchenAid refrigerator model #KRFF507ESS01 defrost problems - Since purchasing the refrigerator I have had to have it defrosted four times. Every three to four months the fridge gets warm and the coils, fan and other components in the fridge get completely covered in a block of ice. Two service calls were made while the fridge was under warranty. The technician that came replaced a thermostat, but also said that he didn’t feel it would fix the problem and that it would happen again. In fact, it has happened twice since. KitchenAid refuses to do anything about this. My background is in engineering and product development and I must say that the design of this fridge is suspect. The use of a very low quality fan, no defrosting heater and some very cheap packing Styrofoam as part of the air routing system is very suspect in my opinion. It does not appear to be properly engineered. We are also experiencing some cosmetic degradation at the front of the water / ice serving area. We called on this also and KitchenAid sent us a replacement piece, which has already started to degrade since it was replaced. We purchased this refrigerator along with a gas stove top, convection microwave, oven, dishwasher and trash compactor. This was almost $11,000 in products from KitchenAid. We are very unhappy with the refrigerator since it will likely require regular defrosting for the rest of its life. The fridge is out of warranty, but this problem happened while in warranty and is in your records. We would very much a response from KitchenAid that include either fixing the problem once and for all or a replacement of the refrigerator with one that has the problem solved. It is not acceptable to sell a product like this.

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

Kitchen Aid range KESK901SSS08 - The cooling fan which runs when the oven is turned on is EXTREMELY loud and has a loud whistling sound which resonates throughout our entire home. Kitchen Aid has said there is nothing wrong with the fan motor and therefore will not honor a return or replacement of this unit. This unit was delivered August 5, 2014 and was not in use until a few weeks later when the oven was first used. We are STUCK with an expensive range which we cannot use!

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

On 8/12, I came home and loaded dishwasher (purchased 2/12), attempted to run. My wife said she didnt think it was operating correctly, so she tried it again. After a short time, she noticed it was off. I then went to check it out myself. I turned it on and at that time, I thought I heard water. I quickly turned it off and opened the dishwasher. It was dry. I closed the door and started to remove the trim panel and water started coming out. I then went downstairs (finished basement) and my ceiling was flooded and falling apart, carpet soaked and furniture wet. I was upset at first but thought, well, its just the basement, it wont affect us too much while repairs are being done. I called the insurance company and they sent out Water Mitigation Crew right away. They started to clean up in the basement and drying the floor joist. They then tested the kitchen floor and found that the water had seeped under the backer-board and they had to tear up half of our (less than 6 months old) kitchen floor/tile to dry it out properly. It had also worked its way into the living room area and cupped up some of my hardwood floor. So upon calling KitchenAid, they said they would send a certified tech out. He came out to see what went wrong and found the pump had came off at one of the factory clamp (crimp style). The tech called tech support, they said put a hose clamp on it. The tech did not feel comfortable with doing that, to be honest with you, neither does my wife and I since there are multiple crimp style clamps on the unit. The tech did not do the repair and recommended replacement. KitchenAid said they need a second opinion and that either way, they would not replace the unit and they need to install a hose clamp on it. Keep in mind, this appointment is now over 2 weeks away and my insurance company is not authorizing any repairs to my home until the defective dishwasher is replaced or repaired. Im just outside of Atlanta city limits and the best they can do is 2 weeks for service? I didnt mention the day this happened was the first day we brought home our newborn (really doesnt matter) but it adds to the stress level, and half of our kitchen is torn apart. Im not even going to get into how poor the customer service was over the phone with KitchenAid other than the fact nobody in that company can make a decision and you speak to someone different every time and they pass you around and you have to re-explain the situation. We are not sure what to do. We may remove the dishwasher and buy a different one (not comfortable with existing) so we can move forward with getting our home fixed. With what we paid for the deductible and what our insurance has authorized for the basement and new kitchen floor, we are at almost $11,000. The Water Mitigation Company is coming back out to check out the hardwood floors again and may have to replace that. We were not expecting an unscheduled remodel of our kitchen and possibly our living room floor. One of my biggest problems Im having is, when I ask customer support if a repair is done, what kind of peace of mind do we get knowing this wont happen again via house damaged/flooded, the answer I keep getting is, as long as its within 30 days, we will come out for no charge and fix the dishwasher. It seems to me they couldnt care less our home is damaged. I would imagine now that I have a water damage claim with insurance, I will have to disclose this when we try to sell the home some day. My insurance could go up. We are so upset/angry/dissatisfied. Words cannot describe. I have asked more than once to speak to someone above a supervisor in the company and I was told that person doesnt talk to customers. I want my house fixed back to the way it was and I really dont feel I should be responsible for the deductible and I dont think its fair to my insurance company either. Im very frustrated and dont know what to do.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

Recently purchased a top of the line KitchenAid Induction Range... Beautiful looking stove it is a $4500 range... Not a baseline model by all means kind of in the high mid-range market. Of course like everyone does made sure it noted self cleaning and for me it is especially important because I was in a really bad car accident and I am unable to use my left side only 50%. It is a button clear as they noted on the product Aqualift Self Clean. Watched the video on how to use the feature and how great it works and they use a simulation from a computer... Not a real time real oven video and it is pretty clear why because it does NOT WORK! Went back and read the instructions. Pour 16 ounces of water in the bottom of the stove, remove the racks and hit the self clean button and in 40 minutes you should be able to wipe the oven clean.Well folks to be blunt... You cant wipe **! It actually bakes the grease on the back, sides and glass of the oven more because the steam helps it spread and when you go to wipe it the cloth gets stuck as the grease is sticky and tacky. Bought the oven in May, didnt move into the home until July and tried cleaning it in Sept so literally 3 months. Wasnt really that dirty but Grandpa came over and put some meatballs on a tray and didnt cover them so there was some grease splatter. Well should have been a simple task for any real self cleaning oven but nope not one bit came off. In fact I tried cleaning the glass with the scrubby they provide etc and nothing. It is baked right on from the Aqualift.Did some research and guess what Whirlpool knows it doesnt work but continues to advertise as such! They are even in a class action law suite and when you read all the literature on the oven and the Aqualift capabilities and how great it is for the environment, no smell and simple wipe up technology wow you are sold but I guarantee you will be fooled. Even the techs that come into your home know that the product doesnt work.So to be clear when it is time to clean you add 16 ounces of water, take out the racks hit the button and in 40 mins voila. At the bottom of your stove you have 16 ounces of water that you need to now try to get out of the bottom of your stove, the grease splatter is not wipeable and now more than ever all over the back, sides, glass and bottom of your stove and absolutely will not budge without a harsh toxic chemical of some sort and some serious elbow grease and at least two hours of your time. (Dont forget about the water that is at least 40 mins to try and get all of that cleaned up and out of there.) BUT YOU VOID YOUR WARRANTY if you use any chemicals in this oven as you damage the finish that is supposed to be non stick but is not? You VOID THE WARRANTY if you use a scrubber other than the Whirlpool approved scrubber?They have a 100% customer satisfaction guarantee and folks... this means Jack because they do not stand by it. I am 100% not satisfied and have called to try to work something out with them along with the other 1000s of people who have been ripped off in this scam and let me tell you they 100% dont give a crap if you are satisfied or not... If they did they wouldnt sell the Aqualift product anymore as it has caused them a slight headache. Instead of taking accountability or doing what is right and having some integrity they dont honor their guarantees, do not stand by their products and as consumers we continue to buy and raise their shares and make the higher ups rich while they buy other brands of appliances and laugh at us who are buying their brands!Oh yeah by the way the induction works great... Boils water in 30 seconds and one night just before bed the stove top all on its own turned on and became very hot melting the components all under the glass top and creating heat and warping my brand new kitchen cabinets. Stove wasnt on and they said it is a rare malfunction. WOW!!! So yeah not only is the Aqualift Defective and a whole lot of false advertising and fake promises going on... Some of the stoves have the ability to cause a fire and burn you and your family to the ground. All this for $4399.00. If youre lucky you can get it on sale for $3500 like I did. :) What a joke!Dont think that Lowes or any other of the big box brand stores will help you either. Lol they only offer 30 day warranty on appliances. I bought $8000.00 in appliances from Lowes in addition to $3000 in yard appliances in the last 3 months and they still wouldnt even help... Again why would they sell these products? They dont even care if the products they have in their stores actually work. Not happy that consumers have no recourse on any of this and this isnt enforced... in any way to protect US the people. Protect yourself by NOT buying and boycotting and hitting them where it hurts which is their share price. Thanks everyone and good luck!

I asked around before buying my last dishwasher, hoping to find a brand and a model that would last for some time. Instead, I purchased a Kitchen Aid from Sears. It stopped working last weekend, so we called a Sears for repair. They were booking appointments more than two weeks out. Next, we called a reputable, independent appliance repair shop, and they told us that our dishwasher had a defective motor that would cost more than $500 to replace. So between purchasing the product, paying for delivery, paying for install, then paying for a repair tech to come out and tell me that the dishwasher needed a new motor, I am into this Kitchen Aid dishwasher for more than $1,325 for a dishwasher that didnt even make it to two years of light service.Kitchen Aid should be ashamed of itself for selling an expensive product that couldnt handle 3 washes per week over a year and a half. Their standards and workmanship are not to be trusted, and Im stunned that such an expensive piece of equipment had such a short life. I conclude by saying that I will never buy a Kitchen Aid appliance again, and I dont recommend that anyone who reads this become a customer either.

A PERFECT machine. I have one in FL and one in NH. FL unit (model number not available now) is plagued with false starts but works well and reasonably quiet. It has received 2 service visits and both times the false, short starts have been judged normal. Strange... BUT it does recover automatically and works very well for 5 years now. My NH unit, model KDFE104DSS0, is a STAR. So quiet that half the time we forget that we turned it on. Love it!

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it. The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

I purchased a KitchenAid side by side with french doors and an in-door ice maker. It retailed for around $3,000 and is by far the worst appliance I have ever owned. Periodically it runs very noisily. If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped. I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket. I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturers available, select from one of those!

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

We purchased a countertop $599 microwave in February, 2018 for our small business of 7 employees. After about 13 months the open latch broke. Of course the warranty had just ended and so we had to pay to repair it. In October, 2019 it completely stopped working. Called the store where I bought it, they said I had to call KitchenAid directly and gave me the model and serial number information I needed. KitchenAid (Whirlpool) told me they didnt have the parts for this model and that they dont repair their countertop microwaves. This micro was used maybe 2X per week to reheat employee leftovers or warm water for tea. It is absolutely crazy that it worked for less than 2 years. Avoid KitchenAid microwaves at all costs! They offered no resolution other than I could buy another one! Really? I will NEVER buy another appliance - microwave or otherwise - from KitchenAid. I have microwaves that I paid less than $100 for that have lasted five times as long and have been used far more frequently!

We purchased a new Kitchenaid refrigerator and double oven wall unit when we moved into our new home March of 2010. We have had issues with the ice maker/water dispenser not working. The temperature Not staying cold. The veggie tray LID fell off. Now its dead! The repair man did not have an answer, he made many phone calls and theyve decided its the motherboard, which will cost us $500 and a week to get in. Well then it started working, then it died, right now its cooling. The Ice/water in the door was so gross - from water and ice? Theres no way to take it apart to clean. After months of trying to clean the black mold out of it, I finally found a hand held steam pressure cleaner to clean it. I WANT TO SAY THAT I HAVE A 30 YEAR OLD REFRIGERATOR in my garage thats still working. Its NOT a KITCHENAID! Then theres the double ovens, that are self-cleaning thats a joke. When I lock the oven to clean it, it blows a circuit and we have to call someone to fix it. The last time the guy said I wouldnt use it. Its NEVER worked, and that was the reason I bought it. BUT I have to clean the ovens by hand because the advertised self cleaning was just a lie. At this point I would rather buy a refrigerator that I can rely on. I tell everyone, Do not buy Kitchenaid. They are the worst appliances on the market.

We bought a dual oven Kitchen Aid True Convection Oven with Induction cook top (Model YKFID500ESS). We started noticing blue flakes in the rag when cleaning the upper oven. Then 2 weeks after the warranty was up the surface started flake away in the front edge of the bottom surface of the upper oven. When we contacted Whirlpool they said this wasn’t a recorded problem from anyone else and they would not be covering it. They told me they would have just used touch up paint even if it was still under warranty. We luckily had bought an extended warranty and when they came out the tech said it was not repairable. The warranty company covered it under their lemon clause. We then ordered another identical range to replace it thinking it was a one of problem. I checked out the new range before I accepted it and found the same issue with the surface in the same location already bubbling. We would not accept the range and had it returned to the store. I now have to contact the store and look for another option because I will never buy another Kitchen Aid appliance. Whirlpool needs to come clean about this issue and everyone with this model needs to take a close look at their top ovens surface.

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom thats been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I dont know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

Purchased a new KitchenAid dishwasher in June 2015, model # KDTE254EBLO. Love the look and its ultra-quiet. However, the dishwasher smells after washes and continues to smell. Several inches of water sit inside the solid catch basin at the bottom. I sucked out the water and it just fills back up after the next wash. Got all kinds of excuses from customer support about quantity of dish soap and the need for after rise agent. None of it helps.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

I had a lot of problems with the ice maker and freezer. There are only two of us in the home and the ice clumps together, ice cubes were not clear and I get freezer burn on packages. We are told it is because we open the doors too much???