Broken adjuster assembly KUDE40FXSS3 - Just under two years old and this is our third problem with this KitchenAid dishwasher. First the electronic locking latch stopped working properly. Then the dishwasher wouldnt drain properly. And now the rolling wheel mechanism of the upper rack (adjuster assembly) is broken. The design of the assembly is poorly done, since it will be under daily attack from soap and hot water and the small plastic parts that hold the wheels eventually break and cause the entire upper rack to fall.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

KFIS27CXWH2 - We purchased this French door style/bottom freezer style from ABT Electronics in July 2011. Within two years we had leaking under freezer under our wooden floors. We called one serviceman who couldnt detect the issue. Called ABT and they were out approximately 12 times to finally resolve the issue by installing a heater unit in ice maker which happens to be located in the upper left side of the ceiling inside refrigerator. Never again will I purchase a unit with an ice maker in unit vs. freezer. Just after a year and parts warranty expiration - it began leaking again and thankfully I was home to avoid a real disaster and could turn off water. Yet another serviceman was out 2 days again who left stating he couldnt find anything wrong with ice maker. As of today water is not running into ice maker although we do have water in the dispenser on outside door of unit. Has anyone else had this model who has experienced the same issue? Every time I decide to replace the unit - I want to try one more time to remedy this problem.

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

I have mixed emotions on this as it has been a great dishwasher. Used probably every day for 7 or so years. No problems. Then my wife comes home from walking the dog... she had started the dishwasher 15 minutes before. Smoke was pouring from the top of the dishwasher.... but no lights or sound. Smoke dissipated but really smelled bad. I got home, took apart and the control panel was 1/2 charred. I check the internet and find that a lot of people have had this happen. Its a good thing it didnt start the house on fire. I figured I would just buy a new control panel and wire harness but the wife refuses to have the thing in the house anymore.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

Apparently, the rocket scientists at Whirlpool have decided we all want the vent fan to push heated or cooled air out of our homes the entire time our microwave runs. So the electronics theyre using are so poorly designed they cant tolerate normal operating temperatures. Ovens like this have been sold for more than 30 years without the need to run the vent fan like this. Buyer beware!

Two years ago I bought what I thought was a beautiful new refrigerator (Model KFFS20EYMS01). It was a lot of money for a teacher. However I was excited to replace my 20 year old Whirlpool. What a dumb mistake. I thought Id done my research but apparently not. Six months after the warranty had worn out the machine began to over chill and making a racket of noise. After jumping through hoops and many many angry phone calls to KitchenAid and their repair contractors they agreed to pay for the repair. But it didnt fix the problem. This went on for two months. It was a nightmare. Now a year later, again the machine is building up ice. Do not buy a KitchenAid. I will never again.

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

We bought a KitchenAid dishwasher, model KUDE201XSS4 in April of 2012 and have had nothing but problems with it. The first set of issues were fixed with a new control panel but now when I try to start it, it blinks three times and gives me 15 beeps. Sometimes I can reset the breaker (requiring a trip downstairs to the panel) and get it to work. What garbage they have produced. I have never had these type of problems with a dishwasher from any other manufacturer. They need to stand behind their products. And Sears, Greggs, etc. should stop selling KitchenAid until they do.

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

We bought a KitchenAid dishwasher in November 2015. Less than 4 years later its not working. Terrible product. I will never buy KitchenAid again. Tried to get help and they told me to call a technician. Im not buying a product of over 700$ for it not to last. Very disappointed.

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

KitchenAid dishwasher Model#KUDE201Xs. I am very dissatisfied with this KitchenAid dishwasher. We have three service call within 1 year, last one is leaking badly. I am not recommend anyone to buy this product. Even all kitchen Aid appliances I had very bad experience, I spent around $12000 for my new house all kitchen aid appliances and almost all I have to call for service two or four times.

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it werent for the custom wood panels I have on the fridge, I would switch to a new brand!

I have replaced my stainless steel Kitchen Aid dishwasher twice in the past 9 years. The first time there were issues with the motor/electrical. My current one continues to have problems: electrical issues, wheels falling off, top basket not aligned ever. The product quality is so low. I cant believe I replaced it with another Kitchen Aid. The only reason is that I wanted to match my other appliances. I do not recommend Kitchen Aid dishwasher as their longevity is about 4 years max. Thats a lot of money to invest for just 4 years.

I tried cleaning using the Aqualift Technology 3 times within 1 day and it is not great. I expected to be able to open the door and wipe up any residue left. NOPE! Be prepared to use baking soda and small amount of dish detergent water and a lot of scrubbing. Very very disappointed. How did this ever pass as a cleaning feature???

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they havent heard anything about it while the repair person said that hed seen it before. Time for a recall, KitchenAid!

Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesnt clean. When they reply, they cover parts but not labor.

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasnt getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isnt doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase. I filed a complaint with them, but was told I should contact an attorney to see if it would be worth taking them to court. The problem occurred less than 3 years after I purchased the refrigerator from Sears in 2010. I thought I was buying it new, but according to the warranty company, it was made in 2008. In short, avoid buying appliances from Sears and stay away from KitchenAid!

Do not buy if you think about service and warranty. I got it and had issues from the first month. I neglect to report it timely. I rented my house and my tenant started using it. They had the same problem. We called the service. They said there was a delay receiving hot water: we need to reset it. They charged me $120. In two weeks this time, they said motor is faulty and it is out of warranty. I decided to get rid of it and purchased a new dishwasher. They did not responded positively. I even told them to come and check if the machine has factory faulty. They said no. DO NOT BUY IT. I had a much better warranty experience with other companies.

Hello, I just purchased a KitchenAid fridge model # KRFC300EWH. While it is working like a new fridge should, the interior water dispenser is painfully slow and you need both hands and a shoulder to keep the other door open to use it. I would never purchase this again.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

We purchased KitchenAid Dishwasher model #KUDS30IXSS1 approximately 3 years ago, stainless steel. Performed well the first 5 or 6 months. Has been nothing but trouble with the control panel. Fortunately while still under warranty, the recommended repair store replaced the control panel. Very touchy control panel, and not in a good way. After warranty ran out, have had the control panel replaced 2 more times. Its happened AGAIN. We cannot turn on the dishwasher. First time we bought a KitchenAid dishwasher, and will definitely be our last KitchenAid we buy for any kind of appliance. Stay away from this model!!! Considering how much it cost, very very frustrating. One day the control panel will let us turn it on, the next day not. Then it might work again the next day... Like its possessed. But has been a few days of trying the buttons off and on, and no luck with turning on. Hmm, should we pay for another control panel or just buy a new one?? Advice or recommendations?

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

I purchased a KitchenAid refrigerator model # KBLS22KWMS4, which was delivered to my home on July 8, 2010. We had 2 service calls to repair the appliance in the first year of purchase and 2 service calls in the second year of purchase, all for the same problem. We purchased a KitchenAid because of the reputation and as you can see, we are extremely unhappy with this appliance. When I called Whirlpool Canada for an exchange after the second call, I was told that they only provide service calls, no exchanges. Today, I called again as this is the fourth time the refrigerator is not working properly and again, I was told that you do not offer exchanges on appliances even though I have had 4 service calls for the same problem; 2 in the first year of purchase and 2 in the second. Obviously, this product is defective. From this I can only conclude that you do not stand by your equipment.

KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

Bought Kitchen Aid mod-kuds35fxssi dishwasher. The control board failed 10 months after bought along with the top rack wheels and the jet spot dispenser leaked. Good thing I bought it from a local appliance store. They are authorized repair for what they sell, very good to deal with. Fixed the 3 issues .100 days later the control board failed again its only covered 90days after a repair so we called Kitchen Aid. They wouldnt do anything so we bought service plan. Meantime the top rack wheels broke. 90 days after bought service plan, we got control board repaired. The rack not covered we paid for rack repair. Now about 16 months after buying the dishwasher 4th set of rack wheels broke. We called Kitchen Aid, argued for some help. A free replacement part only was offered, we accepted. I installed it. Now the bottom wheel on right of the bottom rack falls off. Not what you expect from a Kitchen Aid dishwasher.

The oven door locks and unable to unlock. Had a technician come in and advised it is unfixable. Very disappointment with KitchenAid stove.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

I am writing is regard to several phone calls that were made to get a service call for my dishwasher. I was on elevator string music for 30 minutes from 07:28 to 08:03 AM. At that point I read off numerous numbers to the girl only to be advised to another telephone number and then at that number redirected to the place of purchase, and then to a holding company that has the warranty policy which was issued December 18, 2011 to December 18, 2014. KITCHENAID needs to select better people to handle these calls. I encountered a couple people to be rude and insensitive to the needs of a consumer. The final call finally resulted with an appointment for a technician to appear at my home between 12:00 and 5:00 PM tomorrow. After all these endeavors, I searched the internet and found CONSUMER AFFAIRS SITE. I am really upset that I had not looked before I leaped with KITCHENAID when I read issues with plastic wheels, broken dishes and completely rejected consumers dating back to before November 16, 2013. I counted at least 26 wheel issues of 529 complaints listed. Why wasnt a RECALL issued to correct this obvious and repeated documented poor quality in workmanship? This technician tomorrow should be bringing NEW REVISED WHEELS for this dishwasher. Needless to say - NEVER AGAIN KITCHENAID.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

We purchased our KitchenAid about 8 months ago after owning our Sears side by side for over 20 years. Immediately upon starting the ice maker we noticed that when the ice bin got full, it would not stop trying to fill the cube maker...because it was leaking into the fridge on the left side of the refrigerator. This model is the French Door on bottom, ice, water and measured fill on door. The repairman came and said I needed a gasket which he glued on to the door around the ice bin. This was in the winter and I really did not need the ice maker on so I shut it off. Here it is summer and I have turned it back on.....and it is leaking. I once again have to empty the ice bin twice a day so that it will not leak. PC Richard will continue to repair as long as my warranty is in effect.. What concerns me is that theyre putting band aids on faulty design and I have a problem with that. Anyone out there have any ideas??????? ?

I would suggest not buying this refrigerator -- this will be the 4th time I have had to put my food in coolers with ice. The repairman even replaced the motherboard. Presently it is warm again. 56 degrees. It should be at 32 degrees. SO IF YOU DONT MIND THE INCONVENIENCE GO AHEAD AND BUY THIS TRASH!! TOTALLY DISGUSTED WITH THIS PRODUCT. I will never buy from KitchenAid again as they know about the problem and cannot fix it properly. Repairman coming again in the morning.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing. So, why did I give them a rating of three? Because upon calling the company to lodge a complaint, I talked with a VERY nice, young lady who worked with me to figure out exactly which part I needed. No stalling, no dodging, she took care of business, put my parts on order and all with no charge to me. Her professionalism is the reason why I gave this a 3 star rating. I have found from experience that when a company has a problem with a product, if you call them (and stay courteous) 9 out of 10 times they will do what it takes to make it right. The lady I talked to was named ** and I am hoping that her supervisor sees this email. Again, thank you ** for your help and professionalism. Semper Fidelis.Updated on June 13, 2015: To be fair to KitchenAid, I am following up from a post I made on June 6th. My parts for the top rack wheel assembly arrived and I just finished installing them. I am happy to see that they have modified the wheel assembly actually using a metal plate this time and it looks like more solid connections for the wheels. I will give them a four star for now as I wait to see how well this modification holds up. Thank you KitchenAid for getting the parts to me in a timely manner. Semper Fi **.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

Why is it so difficult to make dependable products these days? We purchased a KitchenAid dishwasher in January 2013 and the control panel went out twice within the first year and now it is out again and the dishwasher will not run. The model number according to the inside of the machine is W10502126A. Now I just purchased a one year parts/labor warranty which was not cheap to have them come out to replace the panel. I bought the warranty because something tells me this is not a permanent fix rather a band aid as I think it will go out again before the year is up. Expensively made cheap product.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

Disappointed with all my Kitchenaid appliances. Would not recommend them. Stove is not very good, cook top marks do not remove, oven cleaning process does not clean. Refrigerator marks very easily. Microwave is only 2.3 yrs old stopped working. All are 2.3 yrs old.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.

I had an old KitchenAid microwave that Sears could not fix, so they offered a $575 credit replacement for it. I went to Sears and the one they stated was the same one was on sale for total of $484.49, so I ordered it and a week later it was installed. With just the two of us, we barely used it. Three weeks later while doing a baked potato in it on sense position, it caught on fire melting the plastic inside. They came out and stated it wasnt repairable so now they would only give a replacement value of the $484.49, so I had to add money to it just to get another microwave. Only this time I bought a GE. It should be here on Saturday and I hope it lasts longer then the KitchenAid did. Do not buy KitchenAid KHMS 2040, it will catch on fire.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

My KitchenAid dishwasher model KDTM354DSS was installed in 2016. Now it is less than 2 years old, but it started to leak at the pump at the bottom. This was a $1000 replacement for an old dishwasher that worked. This doesnt make sense considering the price. Will not buy KitchenAid.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

I have a KitchenAid Whisper Quiet+ dishwasher and without a warning, the door made a noise while being opened and broke. The door became very heavy--a dangerous problem that could cause serious injury.

We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}.

Our side by side (high end) refrigerator stopped working. We called out a reputable service company and after trouble shooting, he determined the main power board was the problem. He traced it down to a built in relay(?). It was a part that could not be replaced. He needed to send it into KitchenAid to be repaired or replaced. In the mean time, the service man found a used one. A couple of weeks later the power board was returned by KitchenAid. The replacement part was no longer available nor were they repairing them! The used power board has a glitch which doesnt show the temp of the fridge on the control panel. At least it is working. My repair man is trying to locate another power board for us as a back up. It has now been 2 months and he hasnt found another power board. You have got to be kidding me. How can KitchenAid get away with this?

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

KitchenAid range KDRU783 - This stove has been a nightmare. First, the right-hand front burner was burning with an irregular, bright yellow flame. Called repair; their assessment Lady, you just need to use a bigger pot. (Pardon me, Im a chemist by training, I know incomplete combustion when I see it.) Called again, no better luck; spent several years putting up with carbon deposits on my pots. Finally, the burner became unusable; it literally burst into flame and sent up black smoke. This time I called the repair from the store where I bought it -- a well-known chain -- and they sent a technician who spent time investigating. Found the problem -- a connection to the propane line had come loose. Then, an additional problem occurred: the touch panel would start clicking when we used the left-hand front burners. It would flash on and off at 350 degrees, or 500 degrees, or some other setting but would NOT turn off. At worse, the entire stove -- both ovens -- would become inoperable. This second problem resulted in 3 trips by the repair people, who replaced the unit twice and then a third time with no change. However, the 3rd set of technicians think they have figured out whats going wrong -- and I have an appointment the day before Christmas, thank you very much. Right after they left, a third problem occurred: the left hand back burner next to the griddle keeps sending sparks; we have checked that one of the covers on the burners might be off center, but thats not the case. The result is that the only way we can stop the sparking is to keep the burner turned on low (so that we can use the other burners and the ovens) or to turn off the circuit breaker. I would like to hear from other people who have this range and find out whether this might be a common defect.

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

My refrigerator is custom and I love it. I have had it for 10 years and the only problem I had was in the beginning with the ice maker. It still looks good and it still functions well.

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part. Well the appliance man came and fixed it. It was indeed the old style grommet. He said it happens all the time. We wrote to them again and asked them about paying the labor (part was about $12 and the labor is $100). No, they would not do this. Apparently, according to the repairman, this refrigerator is not the only one with this problem. This model is also sold by Maytag and some other - maybe Sears? Just slap a different name on them and they all have this problem. So buyer beware. Make sure that they check this out before you bring it home or you too will be paying the price to fix it. We really bought what we thought was a quality product (now that we are retired and didnt want to have to deal with repairs all the time). So much for that! KitchenAid support was of no help at all. If I had to do it over again, I would not buy another KitchenAid product!

We purchased this KitchenAid refrigerator 2 years ago. The quality is amazingly poor. The flange on both crisper drawers broke during the first year. KitchenAid was kind enough to send replacements. Unfortunately they are the same design/same materials. Next the housing that covers the water filter broke off during the first filter change. Now, at two years, we have the plugged defroster drain that seems ubiquitous with these refrigerators.We shut the refrigerator off for a day with a small space heater directed at the drain in an attempt to thaw the thing out. No luck. Water still leaks down into the bottom of the freezer and eventually drains onto the floor. Weve had more problems with this unit than with every other refrigerator weve owned over the past 40 years - combined. Such a disappointment. KitchenAid use to make a quality product. Now their Kitchen products need constant Aid.

I bought this KitchenAid dishwasher thinking maybe it would last more than 6 or 7 years like the other brands Ive had. This one actually needed a repair before it hit the 4 year mark! Needed a new computer - of course the part was under warranty (five year) but the service call and labor were not. Spent $155.00 to have the part replaced. I also had to replace the upper rack after approx. 1 1/2 years. Ive had cheaper brands that have lasted longer without repair so next time I know better - Ill stick to the lower end brands as there seems to be no difference in the quality anymore. Disappointed!!!

Kitchen Aid Refrigerators Model KBFC42FTSOO - Shame on you KitchenAid. I have several media contacts and once they report on all this I am hopeful that consumers will boycott your product. I also bought a 6300.00 refrigerator from the Great Outdoors in 2011. They were closing and since Sears owned them I purchased a floor model that was on display in a cabinet but had no power on to it. So I figured I saved 1100.00 between the brand new one. Wrong, I was told by the salesperson that it was a new model but when it was delivered and I tried to register it, it was manufactured in 2007. I called the store and Sears but since my receipt was stamped no refunds or exchanges they got me good. So now 3 years later the damn thing never worked right from the start and I have called it a piece of ** from the beginning. Guess what, my control panel out!! They do not have the part, tsunami story told and then broken contract with other company. I immediately called KitchenAid because I could not believe what this Tech was saying. Either I find an outside company with a rebuilt Control Panel or I can wheel the refrigerator to the side of the and basically its junk. KitchenAid confirm that they did not have the part and that the manufacturer was destroyed in the tsunami and the other company that has been listed several of these others complain are no longer is willing to make the control panels for them. I might have a chance of them rebuilding one for me directly and proceeded to provide the phone number for me which was wrong having to call them back and spend another 30 minutes on the phone. Another woman gave me two different phone numbers, none of them worked as well.After the third phone call I was provided with a company name and phone number they gave me that will certainly sell me a rebuilt one. I just paid $1200 for a rebuilt board. Interesting enough this company is offering a 10 year warranty on a rebuild control panel however KitchenAid only offers a one year warranty. I am sure kitchen Aid knew there was problems with this board for years. They should have recalled that or extend the warranty. I have never heard of a company not having a part in to be able to fix these refrigerator when people have paid so much money for them. Unless you have a money tree in your backyard and are able to pick enough for a new $8500-$10,000 refrigerator which I do not. They should stock the part and be able to control the market from other outside companies hiking it up prices to their desperate customers that just need their refrigerators fixed, realistically the part probably cost about $2.00 to make. I called KitchenAid as well, they said theyre putting in my case up for review to do the prorated. Its changed. From what Ive heard $1500 doesnt equal $6000 and these parts are not that expensive to obtain. This is absolutely the most hideous thing Ive ever seen a company do. This is the United States. This is a huge corporation. I hope everyone never buys a KitchenAid product again. Why would anyone in their right mind take $1500 for refrigerator thats worth more so we have no choice but to go to outside venues for these parts? Again outrageous, ridiculous and the most disgusting thing a manufacturing company can do. If they’re so willing to cough up the prorated amount why dont they do the right thing and at least split the cost of the part with the consumer if theyre giving them willy nilly numbers of outside companies and not controlling the market. Why would a company offer a 10 year warranty and not the manufacturer? I have purchased KitchenAid products for years. My whole kitchen is full of this top-of-the-line series. I will be slowly changing every single KitchenAid product out of my kitchen and if I am going to spend the money on that type of product itll certainly be Sub-Zero that offers a 12 year warranty from top to bottom on the refrigerators. There are hardly any bad reviews about Sub-Zero. KitchenAids competitors seems like they at least know how to stand behind their consumer. Shame on you KitchenAid. This is disgusting. Oh by the way, the tech Whirlpool factory care that KitchenAid called for me cause if I used someone else, my what little of a piece of junk warranty is left would be void. Charged me $145.00 for call and removal of board and oh by the way I have to have him reinstall the board for another $145.00. Cause warranty on motor and compressor will be voided if I reinstall. Pissed off!!

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

We upgraded to get the nicer KitchenAid dishwasher. Weve had it for five years and it is working terribly for the last several months - for a while I was fully washing the dishes to put them in the dishwasher, only to have them come out dirtier. My husband has been able to fix it but then a few weeks later it will start doing a bad job again. This has happened probably five times now. I want it replaced SOOOOO badly. Apparently dishwashers are supposed to last on average 10 years - so our upgrade has done half the time. Will not be buying KitchenAid again...

The refrigerator works and does what it supposed to do, but the noise level is intolerable. Their service said that there is nothing that can be done. It is noisy: 24/7.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.