I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

Bought the range in March of this year for my mom. The salesman said the KitchenAid was a good brand (upper middle market), it has good looks, and a large oven. What he failed to mention is that they typically last 3-4 weeks, and you shouldn’t use them for cooking or they may get damaged :(. Within days of use enamel started falling off in the oven cavity - very dangerous when it lands on food, a couple months after the plastic door trim started peeling off and lately the cooktop scratched. We are extremely careful with all our appliances, we still use our green Admiral stove from the 60s and it is mint condition - I don’t understand how the KitchenAid stove can be so poorly built. I thought I was getting better value but in hindsight I should have gotten the basic GE stove. In conclusion, I do not recommend the stove, unless it is for display only, you are better off getting one at Goodwill.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

Horrible fridge. Issues from day one. 1st one replaced immediately, and repeated service calls since then. Hundreds and hundreds of dollars lost on food and lost work time. Just asked Kitchenaid if I could get a different model and they said that they would not do ANYTHING for us. Bad fridge and even WORSE company. What a shame. Bought it because it was a Kitchenaid. Wont trust their products and customer service and suggest that you do not either.

We selected KitchenAid panel ready, so our custom kitchen would have a designer look. Imagine how disappointed we were to learn that this refrigerator IS NOT counter depth!! The sides of the refrigerator stick out a 1/4 of an inch too far, and The sides of the door show. I understood the sides of the door would show, because you would not be able to open the refrigerator if the sides were enclosed. What I did not know or expect was the refrigerator to be black!!! Why would a black refrigerator be made for white panels?Why did my sales person not tell me I was getting a black refrigerator, especially since I was going to be seeing the sights around the door in my all white custom kitchen? EVERYONE PAY ATTENTION: The spec sheets that KitchenAid provides for your designer and cabinet builders is INCORRECT!! At least ours are! You should review yours!! The refrigerator does not measure the same as the spec sheets. This is why the refrigerator sticks out on the sides. I feel KitchenAid needs to be held accountable!

I purchased a KitchenAid refrigerator in April 2012 for $$$. So you know I had a Kenmore for 22 years that this KitchenAid was replacing and I actually sold the Kenmore for $50 because it still worked perfectly. I figured KitchenAid was a top of the line appliance. Ice maker went out within 13 months and after several calls I got them to cover parts and labor to fix it, but thats not the complaint here. Fast forward to 2016. In May 2016 the whole unit shut down and after several calls into CS found out it was my sealed system that went out and it was covered. It took a while to get my money back though. The day before Christmas 2016 my refrigerator went out. Long story short, I called the authorized KA service provider to come back out and they told me it would $450 to repair (again, 3rd major repair in 4 1/2 years while the 2nd major repair in 2016). After receiving the estimate I called KitchenAid CS to talk to them about this but their systems were down and couldnt help me and told me to call back the next day. Not thinking because I had a house full of kids on Christmas break from college I figured I would call back once I got back to work this week. Once I got a hold of someone from KA she told me KA would cover the parts only which I was ok with. She told me she would call the authorized repair company and get it worked out. I told her I already had it repaired because I had gone a week without a refrigerator anyway. KitchenAid wont reimburse a customer, just an authorized repair company. What a piece of ** company. Every time I contact KA they tell me the same thing. Appliances are meant to last forever and they never promised me that. I have another 20 year old GE refrigerator in my garage thats worked perfectly that whole time and I spent like $500 on it. This was my first and MY LAST KitchenAid/Whirlpool purchase.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

Purchased our Double Oven July 29/11 from a local appliance shop (Herbs Appliances), authorized dealer for kitchen aid. From day one it did not work properly, convection fan made noise, in all fairness Herbs came back and fixed that. Then the electronics board failed. Had to turn breaker off and on, to reset it constantly. Well, now Herbs Appliances was not so eager to return and did not return at all. Excuse after excuse why he could not come. Then the upper oven failed totally. Called Kitchen Aid said it was no longer under warranty. Absolute nightmare from Retailer to manufacturer. To add insult to injury, we purchase a new cook top from Ikea. Nutid Induction cook top. It lasted 6 months, half the burners failed. To my surprise it was another kitchen aid product. To nobody else fault but my own, I have misplaced the receipt. No warranty. Big Box to supporting your local retailer, dont buy Kitchen Aid.

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

KitchenAid range KDRU783 - This stove has been a nightmare. First, the right-hand front burner was burning with an irregular, bright yellow flame. Called repair; their assessment Lady, you just need to use a bigger pot. (Pardon me, Im a chemist by training, I know incomplete combustion when I see it.) Called again, no better luck; spent several years putting up with carbon deposits on my pots. Finally, the burner became unusable; it literally burst into flame and sent up black smoke. This time I called the repair from the store where I bought it -- a well-known chain -- and they sent a technician who spent time investigating. Found the problem -- a connection to the propane line had come loose. Then, an additional problem occurred: the touch panel would start clicking when we used the left-hand front burners. It would flash on and off at 350 degrees, or 500 degrees, or some other setting but would NOT turn off. At worse, the entire stove -- both ovens -- would become inoperable. This second problem resulted in 3 trips by the repair people, who replaced the unit twice and then a third time with no change. However, the 3rd set of technicians think they have figured out whats going wrong -- and I have an appointment the day before Christmas, thank you very much. Right after they left, a third problem occurred: the left hand back burner next to the griddle keeps sending sparks; we have checked that one of the covers on the burners might be off center, but thats not the case. The result is that the only way we can stop the sparking is to keep the burner turned on low (so that we can use the other burners and the ovens) or to turn off the circuit breaker. I would like to hear from other people who have this range and find out whether this might be a common defect.

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

I purchased in December 2016 and purchased the extended warranty on the advice of the salesman....Thank goodness. The repair company has been out to fix everything from the seals, ice maker, and cooling issues a total of 21 times now and COUNTING; was back out Friday to repair the freezer compartment freezing up and pushing the door open and now the unit is not cooling nor does the ice maker work...or the interior lights again!!!! I called customer service at Kitchen Aid and they basically stated Sorry, but you bought it. THESE ARE JUNK, ID BE BETTER OFF WITH MY YETI.

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars cant be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told oh that is the material they used to help with heat retention. It should dissipate in 6 months or so. Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

Bought a KitchenAid model # kffs20EYBL00 in 2012. This refrigerator has given me nothing but grief since 2012. I bought an extended warranty on this refrigerator and glad I did, have had to use it numerous times. The back of the freezer will freeze up, makes this running noise that sounds like a motor is running and the upper refrigerator isnt as cold as it should be. They have had to repair this 5 times in 2012 to 2013. 2014 and 2015 probably 2 times and now 2016 we are getting repaired once again. I am very frustrated with this refrigerator. I not only have had issues with the freezer, but the shelving in this refrigerator is junk.I have had two shelves break so far. Its just junk! I dont recommend KitchenAid anymore. Maybe in the 80 and 90s this was a good brand but not any longer. Looking at buying a new one, hate too since this one cost me of $1600.00 and 4 yrs of grief. Stay away from KitchenAid and Whirlpool. They are made by same company from what I have been told by companies I am looking at for a new refrigerator!

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.

I have the Kitchenaid electric double oven range model YKFED500ESS2. Its just my spouse and I here and we rarely use the oven at all, let alone the top oven. I wanted to use it one day, and noticed that all of the paint/enamel in the recessed corner of the rectangular indent at the bottom of the oven, was chipping off and cracks forming along the entire edge. The enamel chips were about 1/16 inch thick, and coming off in chunks and strips. My oven is about 16 months old, but I think this problem started before I noticed it. Of course, you can now assume that this oven is just off its warranty. I called Kitchenaid to complain and see if they would cover this DEFECT. They said nope... Its off warranty and just cosmetic. I ask you... If you bought a brand new car and the paint fell off it less than a year and a half later... Would you be happy? Needless to say, I am NOT happy and I will NEVER buy a Kitchenaid product of any kind again. They obviously make poor quality products and you are SOL when their stuff falls apart right after the warranty is over. I also have had issues with the fridge I bought at the same time... But thats another story.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

Appliances purchased by Mr. Kim **: Appliance Model No., Serial No., Cost Purchase Date, and Purchase Location Stainless Fridge KFIS20XVMS8 K13211668 $3039.07 9/20/11 Lowes (Saugus, MA) Stainless Range KDSS907SSS04 D11549850 $1889.95 11/12/11 Tri-City Sales (Salem, MA) Stainless Dishwasher KVDS301XSS4 F13511903 $809.95 11/12/11 Tri-City Sales (Salem, MA)Stainless Microwave KHMS2040W $584.32 12/18/11 Tri-City Sales (Salem, MA)I have been retained by Mr. Kim ** to retain him regarding his claims against KitchenAid relative to the above-referenced appliance purchases. Following Mr. **’s purchases of these appliances, all stainless steel Whirlpool branded appliances, rust quickly formed on the stainless steel facades. Mr. ** first reported the rust-damage to Tri-City Sales (262 Highland Avenue, Salem MA 01970) in July 2012. Tri-City arranged for L.A.R. Appliance Service (103 Albion Street, Wakefield, MA) to visit on 01/08/12 and inspect the appliances. (Apparently L.A.R. is subcontracted by Whirlpool to do local service visits.) The L.A.R. service technician told Mr. ** and his wife that he would order a complimentary replacement door for the range. However, upon noticing that multiple appliance doors had rust damage and were in need of replacement, the technician telephoned his office for advice, and was in turn referred by telephone to Whirlpool’s corporate representative who instructed him to refuse repair/replacement of Mr. **’s rusted new appliances. The L.A.R. tech informed Mr. ** that Whirlpool instructed that because the damage was cosmetic, it would be denied warranty coverage. He thereafter gave Mr. ** Whirlpool’s customer service telephone number, 800-422-1230. Mr. ** called the number immediately. After an extended wait, an incoming telephone call handler answered. Mr. ** explained that he had purchased these appliances to furnish a new kitchen and had simultaneously purchased a washer and dryer also manufactured by Whirlpool, which had a white rather than stainless finish and had sustained no such similar damage. Mr. ** stated that apart from the function of the appliance, the stainless finish was an aesthetic part of the design and therefore an integral part of the product which had failed by rusting. Mr. ** received in return a long winded reply amounting to a nominal apology, thanks for the feedback, and a statement that the rust damage is not Whirlpool’s problem and that all warranty coverage of this issue would be denied and Whirlpool would do nothing to cure Mr. **’s dissatisfaction.Mr. ** asked to speak with a supervisor, and was eventually transferred to one. The supervisor suggested a special “cleaner” that replaced “the lost oil” (to which he apparently by analysis over the telephone attributed the rust damage) and stated that provision of this cleaner is all Whirlpool is willing to do to address Mr. **’s concern about his new rusted appliances. Mr. ** explained that if oil had indeed been lost, and so rust damage was commenced, then the products were defective. Mr. ** rejected the customer service supervisor’s offer of a bottle of cleaner to repair his $6,000+ worth of rusted appliances, repeated his points of concern, and made a plea of his loyalty to the Whirlpool brand and requested that the company’s customer service team answer his concerns, and resolve this matter amicably. The supervisor again rejected his pleas but this time curiously modified the rejection with “at this point.”It is not clear what point Mr. ** has to get to in order for Whirlpool and/or KitchenAid to agree that it is not reasonable to expect customers to endure a home full of rusted appliances approximately half a year after new purchase. However, at this point, Mr. ** is disappointed that the warranty for these items has been repudiated and that KitchenAid/Whirlpool refuse to stand behind their products. While Mr. ** and his family were willing at the time of the service visit and telephone calls to accept replacement of the doors to these appliances (perhaps with a facade other than Whirlpool’s stainless steel), due to the stonewalling the company has subjected him to, he has retained me to defend his rights in this matter.Mr. ** did not receive any clear and conspicuous warning prior to purchase of these expensive appliances of an obvious substantial risk of rust damage to Stainless Whirlpool appliances. Nor are any such warnings included in advertisements for Whirlpool Stainless steel appliances. Were any such warnings made clear to Mr. **, he would not have made these expensive purchases. Accordingly, KitchenAid/Whirlpool’s policy regarding the concealment of the significant risk of rust damage (of which service technicians and customer service representatives have clearly been aware) constitutes a deceptive trade practice.In KitchenAid/Whirlpool’s failure to honor it’s warranty or to reasonably address Mr. **’s concerns, the company has committed breaches of warranty, the federal Magnusson-Moss Warranty Act, the Uniform Commercial Code, Massachusetts’ lemon law, and unfair business practices and other consumer protection laws. Accordingly, Mr. ** demands that his appliances be repurchased. Besides being sent directly to you, this letter is being submitted to the Better Business Bureau and to other Consumer Protection sites. Additionally, if swift action is not taken to repurchase these appliances, Mr. ** has instructed me to take all action necessary to enforce his rights including without limitation the filing of a lawsuit. Should this action become necessary, I will seek on Mr. **’s behalf all rights and remedy’s afforded to him by the law, including the payment of attorney’s fees and civil penalties for willful violation of consumer protection laws as may be appropriate. We hope for a swift resolution of this matter without the need to enforce the law and ask for a response to this claim within the next fifteen (15) days.

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

I cleaned my double oven (upper) and now it does not work. When I try to turn it on it says that feature is not available. I am not sure what I should do or whom I should talk to. I bought it from Sears Outlet. I did not purchase any extended warranty. Can someone PLEASE HELP, this is a lot of money to just waste. This thing is not even one year old.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

We purchased a KitchenAid Dishwasher 1 year ago. Worked fine - quiet, clean dishes, etc until 9 months into the purchase. I began noting peculiar smell and dark scum near drain at front right corner. Store informed me that the drain line that went into the new garbage disposal under the sink may be too low. We raised the drain hose to be above and this seemed to work for a couple of days but the swampy odor has returned as well as a chalky haze on some of the dishes on the lower rack. I am now told that the problem may be in the control panel. Really?! This is too new an appliance to have this type of problem. I do not think Consumer Report truly assessed the quality of workmanship when they recommended this dishwasher.

We love our KitchenAid appliances, especially the dishwasher. No matter how many filthy dishes we load, everything comes out exceptionally clean. The brushed stainless exterior refuses to accept fingerprints; thus, it’s sparking clean 24/7.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

I have had issues with this dishwasher since the beginning. The dishwasher racks are set up poorly and the mechanisms that hold the racks and allow them to slide in and out break often. A service repairman is the one who recommended I get a Kitchen Aid dishwasher and I am now wondering if he does this so that he gets more business. I have read other complaints since googling after having this problem and it appears to be pervasive. Kitchen Aid needs to recall these racks and offer a replacement of a newly-designed rack system. The dishwasher is 3 years old and this is the second time I have had a repairman out in the last 3 months not to mention that it has never operated well.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

I bought this KitchenAid dishwasher thinking maybe it would last more than 6 or 7 years like the other brands Ive had. This one actually needed a repair before it hit the 4 year mark! Needed a new computer - of course the part was under warranty (five year) but the service call and labor were not. Spent $155.00 to have the part replaced. I also had to replace the upper rack after approx. 1 1/2 years. Ive had cheaper brands that have lasted longer without repair so next time I know better - Ill stick to the lower end brands as there seems to be no difference in the quality anymore. Disappointed!!!

I own an entire set of KitchenAid appliances. I am writing about our range, which I tried to self-clean for the first time on December 23. Dont you know that the oven shut down, and door is locked, and control panel is dead? I contacted KA to see what their remedy was. They are sending out a repairman, but will only cover parts, not labor. I was ticked off. I had a turkey to cook for Christmas and visitors are coming to stay for a week. It’s completely absurd to not have an oven to use. I asked the guy on the phone if there had been other issues reported on the same self-clean issue. He said no. Then he said that he didnt have access to personal records. Which is it? I am totally in for a class action suit as well. I’m waiting for a technician. It’s way to expensive of an appliance to have a repair 3 years later.

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

The KitchenAid range oven is a great item, the only issue that I have is that the temperature in the oven seems to be hotter than the set temperature. Other than that it fits well with my kitchen and provides a modern look.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

Every time but once when I have used the self-cleaning option, the oven has blown a fuse and other parts were damaged requiring a repairman. This is the 3rd and final time. This built-in wall oven is a piece of junk. No warranty. Done w/ KitchenAid.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

We purchased a KitchenAid Convection Double Oven from Lowes. We had always heard that KitchenAid was a top of the line oven. Since this oven was purchased, it has not worked correctly. Either the top or the bottom oven will not heat, the igniters on the burners has gone out several times. When we tried to find a repairman, there is not one in available anywhere in our area. We have tried several local repairmen. They replace numerous parts and we have been charged $200 to $300 dollars each time. The website for KitchenAid has been absolutely no help at all. If anyone is in the market for a high-end Oven, DO NOT PURCHASE a KitchenAid. They are absolutely JUNK and cannot be repaired if you live in a Rural area.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

So disappointed in my 6 yo KitchenAid French door refrigerator model # KFIS29PBMS00. Ice accumulates in the back which impacts the refrigerator’s ability to stay cold. It’s 53 degrees now!! We have had it repaired at least once a year for every year we have owned it. We always renewed our extended warranty plan because it was cheaper than paying out of pocket for the repairs. Our factory certified repairman told us it was a defect in manufacturing! Well we are done with this refrigerator!

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

I purchased KitchenAid 24 Tall Tub Built-In Dishwasher Stainless Steel (Model: KDTE104ESS) two years ago and today it stopped working. I called Whirlpool technician and he mentioned that pump stopped working and he quoted me 400$ for that. The new dishwasher costed just 600$ and the repair cost is more than half of the price. KitchenAid doesnt cover parts or labor. I see many reviews related to the pump failure. KitchenAid quality has gone downhill.

Ive had the KitchenAid microwave for less than 5 years now. For so many times that I would try to heat something, it comes up no hotter than it was when I put it in. This happens a lot. I just came back from a weeks vacation to find my microwave had been on fire. It turned itself on while I was away and caught on fire! The entire thing is melted inside. The silver circular thing on top is hanging down and the door even melted. My kitchen cabinets have been damaged. Thank God my house did not burn down!

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

Bought a Brand New Top of the Line KitchenAid Dishwasher 4 years ago from ABT in Glenview IL, and have NOTHING BUT PROBLEMS WITH IT. Its a Total Lemon of an Appliance. Do not buy KitchenAid! The inside is Plastic and keeps breaking and now the water does not come out and the dishes are filthy when its done. Horrible piece of an appliance. Save yourself some grief and buy a different brand!

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

I am very disappointed in the Aqua clean feature on my KitchenAid range. It simply does not remove the grease. I should have followed my instinct and not purchased it. I agree the smooth glass top scratches easily also, but I decided not to worry about that. On a positive note, the oven and burners cook nicely.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

We have a kitchen aid refrigerator, and from the first year on have been having issues with the ice maker. It has been one thing after another, and each plumber/appliance repair person that has tackled the issues have said its the worst design they have encountered in appliances. It came to a head last week when water came pouring into the reservoir, and running all over the kitchen tile. Thankfully we were home, and able to turn off the water source, otherwise it would have been a disaster! We are done with it, would give zero stars if that was an option.

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

We bought our refrigerator in 2012 and have had problems since day one. Weve replaced the control panel, both coils, and have had multiple service calls for the ice maker. I need to empty and manually defrost the refrigerator at least every 9 months. I would not recommend KitchenAid.

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

My last KitchenAid dishwasher was 19 years old and still running but the racks were getting rusty in spots so rather than spend nearly as much for new racks as what a dishwasher would cost, I elected to buy a new dishwasher instead. I bought the model one step down from the top of the line and used it 3 times and today the pump tries to empty the water and it cant. It keeps starting and stopping every 10 seconds or so. I am so disappointed as KitchenAid always was a very reliable brand. I guess they just dont make things the way they used to but they should at least make it the first week after purchase. Pump failed after 9th day of ownership.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

Bought a new KitchenAid microwave. Had a company technician install it. Everything worked fine. 3 days later it would not heat properly. Called company, technician called told us to do several things. Which we did. Still would not heat properly. Most of our appliances are KitchenAid, and they are great. We have replaced this microwave with another brand. Will never buy another KitchenAid appliance. Real Shame only had the KitchenAid microwave 1 month and the company when contacted offered no replacement.

I purchased a KitchenAid side by side with french doors and an in-door ice maker. It retailed for around $3,000 and is by far the worst appliance I have ever owned. Periodically it runs very noisily. If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped. I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket. I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturers available, select from one of those!

Regarding our 42 side by side built-in fridge. After some years it starting making some serious loud noises. Finally the fridge gave out. Repairman said he thought the motherboard had gone. OK, fair enough... just order another motherboard, right? My repairman could not find a motherboard in Canada or in the USA. It had to be order through Kitchenaid... but no problem, right?? The company is American, right??? Not so fast.The initial timeline was 4 weeks (which is bad enough) but in the end IT WAS 4 MONTHS!!! During this time I called Kitchenaid more than once to find out where my motherboard was. They could not, or would not give me a straight answer as to any timeline to expect it. My thinking was that it was somewhere in China being created. Thank God we had another fridge in the garage but I have learned my lesson. NEVER, NEVER never will I purchase another Whirlpool product ever again!!! You would think when you pay $10,000 for a fridge a better repair experience would follow. Clearly Whirlpool doesnt give a crap. STEER CLEAR, PEOPLE!!!

Just days outside warranty, defrost or mister, or whatever they called them broke, stopped working, and so did my refrigerator. Pay a lot to repair and 6 months later the freezer defrost, or leak in freon, or whatever is broke and doesnt work again. Called KitchenAid and get a very calm, no need to get excited because we never do anything about your complaints voice, who helps me by scheduling someone to come look at it and pay them $99 for their trouble and then pay more to fix something that should not be broken!!!Thought we paid top dollar for quality company and appliance...never again. But just told by my repairman that 7 appliance brands are now owned by same company. If this is true we are all screwed! Model KFIS29BBMS00. Their recommended repair company coming in two days. We will see what it costs this time and if they can actually repair the problem.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

We bought a KitchenAid stainless steel stove, dishwasher and fridge in February 2018. The fridge began to show rust spots within the first year. We followed all advice to treat and prevent them but they still occur and at this point, the fridge looks awful. I can only assume after all our efforts that the quality of the stainless steel in these appliances is at fault, and would not recommend this brand. I also find it odd that this issue is not covered by warranty. If something is sold as stainless steel then I expect that it should remain so as long as I am following the manufacturers instructions.

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

Currently have a KitchenAid gas stovetop, approximately six years old. Very pleased especially with the center burner which is more powerful. The treated stainless steel is extremely easy to clean. I do like the design and the fact that it is self lighting and will re-light if the flame goes out. KitchenAid double wall oven is much older and has been extremely reliable, it’s used quite often and very much like the convection feature and the construction.

Range KESS907XSP02 - Turned on brand new $2,300 range, wow can you say loud? KitchenAid arranged for a service call, turns out that is how loud this model is and there is nothing they will do about it, no refund or exchanges allowed. I would say us as consumers were not informed of this obnoxious feature. We would not have special ordered this model if KitchenAid would have disclosed this flaw. We sit and cringe when cooking in our new kitchen. The loud sound is not our imagination, friends and family agree. I bet no one at KitchenAid has this model in their own home unless it was given to them for free. What a waste of money.

Just like the last poster, my KitchenAid KUDS30IX is the WORST appliance I have ever purchased. Just 4 months after the one year warranty expired the already very wobbly top rack started losing plastic pieces and falling off when it had dishes in it. I called and they immediately knew what my problem was. They already had repair kits available for the problem which tells me many others have the same problem. Some of the parts in the repair kit are metal. Now it is not getting water to the top sprayers which means the top dishes are not getting clean. All the interior parts are flimsy and unstable except the stainless interior. The grinder gets louder by the day. I am completely dissatisfied with this product. I had other KitchenAids which were better quality, but I guess KitchenAid does not worry about making a quality product anymore. Warning. Dont buy one, youll regret it.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a one time courtesy. They do not consider it under warranty, as they call it a cosmetic issue. No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, its an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, dont purchase this range!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.