Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

I have never complained publicly before but for the protection of other consumers, I must share what happened to me yesterday with my KitchenAid stove and oven that I purchased 7 years ago for $1,245.00 (model number KGRA806PBT). It is supposed to be the top of the line product with convection oven. First of all, I agree with many people who have written here. I tried the self-cleaning oven one time when I first purchased it and it overheated and the thermal protector failed. The part was covered but not the service call ($100.00). I have never used the self-cleaning feature since. Also, for the past year, the oven has not always worked. As it heats up, I will often get an error sign on the panel. So, I just have not done much baking. Yesterday, I was not even using the stove or oven, and I heard a hissing noise in the kitchen and then a popping sound and then fire! The printed circuit board started a fire in the oven which immediately filled the entire kitchen with black smoke and flames. If I had not been home, I would have lost my house! But I happened to have been home! My husband was also home, although he was supposed to be at work. Thankfully he had a fire extinguisher in the barn so before much damage was done, he had the fire out. Of course Elders Appliance in Grandville, MI, where we bought the stove and oven, (and all our other KitchenAid appliances) said they have never had any complaints! Ya, right! Please do not ever buy a KitchenAid product. Terrible!

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

Kitchenaid Dishwasher KUDS30IXBL2 - This dishwasher was purchased in May of 2011 by the previous owners of the home we purchased in March 2013. I started having problems in December 2014 with the dishwasher running about 10 minutes then stopping. Called Lowes who had sold the dishwasher. The previous owners had purchased a 4 year extended warranty, but Lowes wouldnt honor this because we werent the ones who bought the dishwasher. Just another rip off of getting out of honoring the warranty. Repairman came out and ran all the diagnostic codes. Came back and replaced the console. This didnt fix the problem. Called again. Still running intermittently. Sometimes completed cycle and sometimes not. He came and replaced the sensor. Meanwhile the rollers and glide holding the top rack started to break. As I see on this site, that seems to be a common problem. Called back to get repairman to come again and mentioned the rack problem and was told the company had a call back on the rack parts. So repairman came and replaced all the broken parts for the rack, ran codes again and said it might be the control. He got into the control and took off and reattached every wire and found no problems but said it might be the control. I ran the dishwasher again, and it quit after about an hour. Restarted it with no detergent in it, and it still didnt complete the cycle. Called back today and was told they could order the control, at a cost of $189. To date, I have spent $378.81 with another $200 part ordered and still have a dishwasher that doesnt work. The original dishwasher cost $773.19 so I will soon have an all redone dishwasher that may still not work. This is absolutely unforgivable. I have had about 3 dishwashers in 2 other houses in 40 years and NEVER had any of these kinds of problems. I was always led to believe Kitchen Aid was a top of the line dishwasher. This one is NOT EVEN 4 YEARS OLD and has almost cost its original purchase price! I want to see something done about this by the company. And I will NEVER, repeat NEVER purchase another Kitchen Aid product.

I would not buy this stove again. The “baking” oven is worthless. The stove itself cooks irregularly. The sensor pads which operate the stove are badly placed. The range top is pretty good but the grates are big and moving them to clean around the burners is cumbersome.

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm. With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired. I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

We have had this range since March and it is a huge disappointment! On four different occasions the control panel has blown and shut down the power to the range. In order to restart it we had to reset the circuit breaker. After the second call to service we were told that we should put the stove on a separate circuit by itself. We hired an electrician and had a separate circuit put in for the stove. After the third outage KitchenAid replaced the control panel, but last week it went out again.Next problem is that the knobs and front panel get extremely hot when you run the oven for more than 30 minutes. You need a potholder to turn the knobs. Reported this concern to safety dept. who sent the serviceman again to test the temperature. It was 140 degrees at the knobs, but 160 is the legal heat level. A child could easily burn their hands. Lastly, the AquaClean does not work very well. The edges dont come clean and the large glass door is impossible to clean. There is heavy grease stains all on the glass that cant be removed. This range is not acceptable and is not recommended. There doesnt seem to be any resolution.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

Our KitchenAid built-in electric/convection oven started a fire and burnt a turkey to a crisp because I made the oh-so-unthinkable mistake of basting it during cooking. The repairman came out and said its normal for the broiler to come on during the cooking cycle if the oven temperature falls, but I cant see how any appliance manufacturer can think this is a good idea. Aside from the fact that this feature makes conventional roasting and other types of cooking impossible, more critically, it represents a serious design flaw that makes the oven a fire hazard. I have contacted the CEO of Whirlpool about this hazard but I do not expect any satisfaction given the response KitchenAid had when a cheap relay on our 13-month-old refrigerator failed causing the temperature to rise and all the food within to spoil. They simply told us that since the fridge was one month past the warranty, it wasnt their problem. How can they justify making appliances that have the potential to harm people?

We used the Aqualift feature for the first time this weekend on our Kitchenaid oven. The oven really wasnt that dirty, but we wanted to get the glass door cleaner. The Aqualift process did nothing to clean the oven door. No matter how many times we ran the process. We ended up using a half of box of Brillo pads to get the oven door glass clean. This is not what we expected for the price of the range we paid from a kitchen specialty appliance dealer. This experience was unbelievable. The inside of the oven wasnt that much cleaner either. But the 2 cups of water were still sitting on the bottom of the oven like the manual stated. Note: We did not use the Brillo pads on the oven cavity as we did not want to scratch the finish. We have used the pads on other glass items without scratching the glass; therefore did the oven glass door only. It took about 2 hours of manual labor to get the glass cleaned. This will be the last Kitchenaid product we purchase as a result.

A little less than three years, we bought a high-end KitchenAid stove at Sears in Sarnia. I cook and bake a lot. I like to use the convection oven as well. However, right from the start, the fan seemed to be kind of noisy. When, after a cleaning cycle, the door did not open, I was very upset. They came out to repair it, and the repairman suggested that I should not clean it on a long weekend. He fixed it and the very bend fan from the convection.Today, remembering the affair, I did all my baking first and did the self cleaning. Once again, the door did not open at the end of the cycle; the front panel is also not lit at all. Paying this much money for an appliance and have such a let down is intolerable. Why is there no recall of such non-functioning appliance? These stoves should be taken back. I need to call them to come out and fix it once again. I have never had such unreliable appliance in all my life and I am certainly not recommending KitchenAid to anyone.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I have an older model and its still going strong. They dont built things anymore like they used to. Its very roomy, keeps things very cold, plenty of compartment space including the door. The freezer works excellent and so does my ice maker.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

Purchased model KFI29PCMS00 three years ago and have had problem after problems. Had to replace the compressor twice, icemaker didnt work. Freezing at the back of the refrigerator. Leaking icemaker. Fridge not getting cold, produce draws both sides broke and now... I cant get my freezer open. Each time contacted KitchenAid... no help. I cant get onto freezer!!! Bought a refrigerator from Habitat Humanity for 100.00, and its still kicking. How did this refrigerator beat out this 3,000 dollar refrigerator? Steer clear from KitchenAid. Do not buy. Buyer be aware.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

We have a KitchenAid microwave model # KHMS155LSS-3 that turns itself on by itself. I cannot tell you how frightening that was to discover it running all night. And then when we turned it off, it came on again. We called KitchenAid customer service. They were aware of the problem and offered to replace the panel. However, they should do a recall on this product. We depend on them to let the consumer know of dangerous faults in their products. My wish is to have this product recalled before someone is injured or lose their home due to fire.

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.We called a repairman and paid him to have the board replaced. It didnt make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.It worked better for a little time, now its looking like its back to trouble again. Its not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that its dangerous. We dont run it while we are asleep or away from home for fear of fire.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

KitchenAid appliance problems - After less than 7 years, my 48 built-in refrigerator ($5,000) ice maker had to be replaced costing $400. A few months later, I had to replace a $500 microwave and now my oven wont heat. I called KitchenAid and they simply said it was out of warranty. I spent more money on high end appliances and regret buying KitchenAid. My parents threw out a working 25 years old microwave and their refrigerator and oven were 40 years old when replaced.

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

The tab slots on my fan exhaust grill were broken during a KitchenAid Microwave repair performed by A&E Appliance Service. Neither company will replace the inferior plastic grill that A&E broke. They keep blaming each other and my extended warranty doesnt cover what was termed as a cosmetic part. $130 cost plus shipping for me to purchase and replace, or leave the expensive microwave without a grill cover?

Last summer, my KitchenAid Refrigerator (not a year old) stopped working. After two months of repairmen being sent by KitchenAid (A and E Services) and numerous ordering of wrong parts, the refrigerator was repaired (or so I thought). Now this week, the control board does not work. A repairman came, and after two hours, the refrigerator still is not fixed. The required parts are supposed to come and be installed next Saturday. I paid over $2,500.00 for my KitchenAid refrigerator/freezer, and I have been totally dissatisfied with this appliance. I will never buy a KitchenAid product again. The KitchenAid representatives seem to lack any concern for this problem.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

It not only cleans the dishes but it dries them. I was very tired of having to dry the dishes after using my old dishwasher. This one solved that problem. Other than the few dishes with a lip, they all are dry. I also like that it’s so quiet that it does not disturb us while watching TV. Having an open concept floor plan, this can be a problem with some dishwashers. I would highly recommend a KitchenAid dishwasher to everyone.

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

I, too, have a gas range that when I put on clean for the first time, everything went out.

I wish you could give negative stars for their crappy product. We purchased a kitchenaid built-in refrigerator. After only 2 months of operation the refrigerator quit cooling. Both freezer and refrigerator stopped working. We lost all our freezer food and we were forced to rent another refrigerator while waiting for an appointment to have the refrigerator repaired. The refrigerator is still under the warranty period. We have had the assigned repair company come out three times. They have replaced the control module voltage inverter. The refrigerator is still not working and now the repair person has stated he is not sure and will start replacing more parts. KitchenAid has stated that they will NOT do anything but allow this technician to replace part by part. This is a $10K refrigerator and they have little regard to helping resolve the issue. Stay away from KitchenAid.

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

KitchenAid double wall ovens/ WALL OVEN- ELE BI 30 - My LOWER oven (the one not used except on holidays) went out on me on CHRISTMAS as Im cooking a prime rib (at 500 degrees). The ovens have only been installed for a year! Got an error message asking for probe temperature. Wasnt using the probe although I do have the ability to use it. Checked the manual and found I did everything right. I then ended up with an under cooked prime rib for 13 guests. Thanks for that! Then I tried to clean the damned thing since it hadnt cleaned well after Thanksgiving (I usually try to do this when we are in bed because the fumes are so awful). Guess I know why it didnt clean! This time after waiting till everyone left, I opened the windows (glad its a warm December) and the oven wouldnt clean. Got an ERROR message this time of E3F3. Heck if I know what it means. They were able to schedule a service appointment quickly but if they have to order parts, then I have to have another service appointment. All I know is, Ive got an oven that doesnt work during the holidays (Im cooking for NY Day too). I called the extended warranty number and sat on hold for 42 minutes. THIS AFTER HAVING SPENT NEARLY 2 MONTHS TRYING TO GET MY BUILT IN KITCHEN AID DISHWASHER FIXED THAT HAS ONLY BEEN IN USE FOR 6 MONTHS! It needed an entire new drum. Nice since it already damaged my NEW cabinets and NEW floor in my NEW kitchen. No offer to fix the damage they caused even though they finally fixed the dishwasher. KitchenAid used to be really good appliances. NOT ANY MORE. I will avoid them in the future!

I love this stove and oven, but follow the recommendations. Use the conventional settings to heat the oven, then switch to convection or it takes ages to heat up. The steam clean doesnt work as well as I thought it would, but it does work.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working. For expensive microwave like this one, it should work for at least 4-5 years. I called the kitchen aid for my complaints and they offered me extended plan for around $300 for one year warranty. I hope company like kitchen aid should take responsibility of their defective unit and help the customers by fixing it without charging them lot of dollars.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

I bought the KDTM604 top of the line dishwasher on July 26, 2020 from Lowes. I spent good money and had to wait forever. Well I am sitting here today writing a review because two weeks ago it broke and the service man was just able to come check it. So the pump is already broken. Before you wonder I must say, I am single so I do not use my dishwasher a lot and I do not use the highest setting. I use all the products they told me to use including the all important RinseAid (which I do love). So if you do buy this product get an extended warranty, but I would just not buy this product.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

I have two pairs of the dishwasher drawers with custom wood panels and one pair started to make loud whirring noises and then would beep incessantly, resulting in us turning off the breaker switch to get it to stop. Then, the bottom drawer stopped draining and held water in the tub all the time. The repair man quoted me over $900.00 for the repair. He suggested that I not repair it, and I agreed with him. Now, my second pair is making loud noises and I am afraid it is on its way to death as well. I am so disappointed in these dishwashers. I am going to start a Facebook group to see how may others have defective dish drawers.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

We bought our house with a 2004 KitchenAid stove. Had no issues with it until the oven wouldn’t heat up. Luckily my fiancé’s dad is an appliance repairman and we replaced the electronic board and it works like new.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

We have had KitchenAid dishwashers for 20 years. I got this dishwasher three years ago after six months, it wasn’t cleaning the dishes. The repairman came out and told me that I was using the wrong detergent. I switched to Cascade. The fact that you need to buy a special detergent to go with these dishwashers seemed pretty peculiar, but I did it. Since then I’ve had a repairman out three times because it leaks, wasn’t cleaning the dishes, water wasn’t emptying, and now all of the wheels have dissolved and fallen off the dishwasher on the bottom rack. They have melted onto the drying bar. I am grateful they didn’t start a fire. The repairman came out and told me that I was using the detergent Cascade and that dissolves the plastic on the dishwasher wheels.... WHAT???? I finally called kitchenaid and she told me that have never heard of this ever happening and that my warranty was out. I told them that not have if any wheels on my bottom rack was inexcusable and I demanded they send me wheels. Finally they said they would. That was 7 days ago. They said they would send them but if I couldn’t put them on I’d have to hire someone, they would not pay for that. I am very disappointed in kitchen aid, and will never, ever buy another.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

We have 2 KitchenAid dishwashers, supposed to be made by the same folks, with the top rack for silverware. This model is awful, would not recommend it at all. You have to raise the rack up every time you put something in the 2nd rack. If you lower the 2nd rack so it doesnt hit the 3rd then you cant put plates on the 3rd or lowest rack. What a mess. Had the appliance folks come out and they say there is nothing that can be done. This is an expensive dishwasher to have such a lousy system. We know KitchenAid knows how to get this done. Bad on us. Dont do the same....

We bought two high-end KitchenAid dishwashers. After 7 months, the seal around them both kept coming out, leaking water all over my floor. We had a repair man come out and fix the problem. He replaced the seals and said it would be fine. Now, they are just 3 weeks over the 1-yr warranty and the problem is happening again. We just had them fixed 2 to 3 months ago. We contacted KitchenAid. They will not fix it unless we buy their extended warranty for $254 or they will come fix it for $129 just to show up and more for the parts! Its unbelievable that they set us up! They did not fix it, just delayed the problem until we would have to pay more money! I would never recommend buying their products! Very poor quality and extremely poor service! We spent thousands of dollars on these products. Dont make our mistake. Steer clear!

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didnt work, said had to order another part. January 29 returned installed another part, still didnt work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians. January 31, installed yet another part, didnt work and said it was unserviceable and wouldnt come back and refrigerator had to be replaced. KitchenAid said they would not replace but wanted to get another opinion. February 6, 2nd company came out and wanted to order more parts. In the meantime, we have Four children and have been LEFT WITHOUT A REFRIGERATOR for excessive amount of time. Never seen service like this before. Please help because in the middle of all this more than several phone calls transpired and its obvious that no one at KitchenAid could care less that a family is left without a refrigerator.

I have a KitchenAid stainless steel side by side built in fridge. In August 2015, it started beeping constantly. I had a KitchenAid service person to my home. Immediately, thereafter, my fridge stopped working completely. The service person came to my home again and got the fridge working but it still beeps constantly (24 hours a day). I called KitchenAid last week to follow up on my replacement part and I still have no answer from them. Very poor service for a very expensive product.

Kitchen Aid Refrigerators Model KBFC42FTSOO - Shame on you KitchenAid. I have several media contacts and once they report on all this I am hopeful that consumers will boycott your product. I also bought a 6300.00 refrigerator from the Great Outdoors in 2011. They were closing and since Sears owned them I purchased a floor model that was on display in a cabinet but had no power on to it. So I figured I saved 1100.00 between the brand new one. Wrong, I was told by the salesperson that it was a new model but when it was delivered and I tried to register it, it was manufactured in 2007. I called the store and Sears but since my receipt was stamped no refunds or exchanges they got me good. So now 3 years later the damn thing never worked right from the start and I have called it a piece of ** from the beginning. Guess what, my control panel out!! They do not have the part, tsunami story told and then broken contract with other company. I immediately called KitchenAid because I could not believe what this Tech was saying. Either I find an outside company with a rebuilt Control Panel or I can wheel the refrigerator to the side of the and basically its junk. KitchenAid confirm that they did not have the part and that the manufacturer was destroyed in the tsunami and the other company that has been listed several of these others complain are no longer is willing to make the control panels for them. I might have a chance of them rebuilding one for me directly and proceeded to provide the phone number for me which was wrong having to call them back and spend another 30 minutes on the phone. Another woman gave me two different phone numbers, none of them worked as well.After the third phone call I was provided with a company name and phone number they gave me that will certainly sell me a rebuilt one. I just paid $1200 for a rebuilt board. Interesting enough this company is offering a 10 year warranty on a rebuild control panel however KitchenAid only offers a one year warranty. I am sure kitchen Aid knew there was problems with this board for years. They should have recalled that or extend the warranty. I have never heard of a company not having a part in to be able to fix these refrigerator when people have paid so much money for them. Unless you have a money tree in your backyard and are able to pick enough for a new $8500-$10,000 refrigerator which I do not. They should stock the part and be able to control the market from other outside companies hiking it up prices to their desperate customers that just need their refrigerators fixed, realistically the part probably cost about $2.00 to make. I called KitchenAid as well, they said theyre putting in my case up for review to do the prorated. Its changed. From what Ive heard $1500 doesnt equal $6000 and these parts are not that expensive to obtain. This is absolutely the most hideous thing Ive ever seen a company do. This is the United States. This is a huge corporation. I hope everyone never buys a KitchenAid product again. Why would anyone in their right mind take $1500 for refrigerator thats worth more so we have no choice but to go to outside venues for these parts? Again outrageous, ridiculous and the most disgusting thing a manufacturing company can do. If they’re so willing to cough up the prorated amount why dont they do the right thing and at least split the cost of the part with the consumer if theyre giving them willy nilly numbers of outside companies and not controlling the market. Why would a company offer a 10 year warranty and not the manufacturer? I have purchased KitchenAid products for years. My whole kitchen is full of this top-of-the-line series. I will be slowly changing every single KitchenAid product out of my kitchen and if I am going to spend the money on that type of product itll certainly be Sub-Zero that offers a 12 year warranty from top to bottom on the refrigerators. There are hardly any bad reviews about Sub-Zero. KitchenAids competitors seems like they at least know how to stand behind their consumer. Shame on you KitchenAid. This is disgusting. Oh by the way, the tech Whirlpool factory care that KitchenAid called for me cause if I used someone else, my what little of a piece of junk warranty is left would be void. Charged me $145.00 for call and removal of board and oh by the way I have to have him reinstall the board for another $145.00. Cause warranty on motor and compressor will be voided if I reinstall. Pissed off!!

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

I purchased a set of KitchenAid appliances. Gas Stove, dishwasher, and refrigerator. The dishwasher is the only one I have not had trouble with. Had warranty work done several times within the first year. Now my three-year-old refrigerator is not cooling and no warranty to cover it! I Will not be buying Kitchenaid again.

This refrigerator has been in use since 2007 and I have not has any problems with it. The ice maker works perfectly, the temperature controls and meter for the filter works great. I have the stainless steel side by side cabinet depth model with ice and water in the left hand freezer door. I am very happy with my refrigerator.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

Our KitchenAid dishwasher is 2 1/2 yrs old. First problem was after about a year of use, it flooded, a sea of water came gushing out onto our wood floor, leaking down to the basement. The rollers broke on the top rack 2xs now Ive had it! Washes well.

Purchased dishwasher 2 years ago. Very cheaply built. Have had to replace wheels on the rack on numerous occasions along with some other plastic parts. It is no longer working properly. Often have to run it 3 or 4 times before the dishes are clean. Dishes have always been well rinsed before going in. Terrible product from day one. I’ve had KitchenAid appliances for 20 years and will not buy another KitchenAid product. Very disappointed.

We have a newly built house and bought KitchenAid products. I have a gas cooktop, a double wall oven, dishwasher and a refrigerator. All Kitchen Aid. The Refrigerator has given me nothing but trouble since day one. The ice maker has not worked well, ice formed in the bottom freezer, it pings all the time and the water filter is still 100% full after six months and the door constantly opening on it by simply touching it. I really hate the refrigerator and would not recommend it. My model #KRM706ESS the serial #K63301048.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door wont stay shut. Dont buy a KitchenAid.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

We bought a KitchenAid stainless steel stove, dishwasher and fridge in February 2018. The fridge began to show rust spots within the first year. We followed all advice to treat and prevent them but they still occur and at this point, the fridge looks awful. I can only assume after all our efforts that the quality of the stainless steel in these appliances is at fault, and would not recommend this brand. I also find it odd that this issue is not covered by warranty. If something is sold as stainless steel then I expect that it should remain so as long as I am following the manufacturers instructions.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

Appliance is four years old. Came back to our vacation home to a broken freezer/fridge. Three compressors had to be replaced. Lost hundreds of dollars in food. Not to mention the stink. Person checking our home had to throw away all food.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

KitchenAid dishwasher model KUDS02FRSS2 - We bought this dishwasher from a local distributor to the trade for more than $1100 in September 2006 and now, in less than 6.5 years, the control panel has stopped working. I tried all the suggestions in the manual and that customer service recommended without results. We set up a service appointment with a KitchenAid certified repair firm with a ridiculous $150 appointment charge. The tech tried to run diagnostics on it with no apparent success and just came back with a, It looks like you need a new control panel! Of course, he tried to sell me a $300+ extended warranty, in case anything else goes wrong. For just $430, I could have my gently used (run less than once a week in its life) $1200 dishwasher back in use. This unit was installed with our kitchen remodel when we also bought KitchenAid cabinet-depth refrigerator, dual fuel range, microwave and dishwasher, $7500 in what we thought were premium appliances. Im pissed at the lack of customer service support and, based on what I read here, are significant quality issues with KitchenAid dishwashers and a company focused more on selling extended warranties. Im a very dissatisfied customer.