Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. Theres no help from the company, no cheap parts, and theres aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a draincock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

Purchased KitchenAid refrigerator in Jan. 2013 for 2,500. Fast forward to Feb 2017, freezer defrosts food overnight. Freezer full of food lost. Next fridge no longer cooling. Call local appliance repair company. Comes out same day! Informs me he is unable to repair issue and advises that it is a recall issue and provides me all recall info. Well, calling Whirlpool customer service was the worst customer service I have ever received. After 2 calls and 2 hours later, finally got an appointment booked for a tech to come repair issue, but was told this repair would be at my expense as Whirlpool disputes the fact that this is a recall, even though I had the service point number quoted to me by a qualified repair technician. Regardless refrigerator needed repair. Was told I would receive call from agent evening before appointment date. No call. Appointment window I was given was 9am-5pm, by 2pm not even a phone call yet. Called CS line again and was advised no tech would be coming out to my home. No sympathy at all from any agent I dealt with, in fact, found them all to be extremely rude!! Next available appointment not for one full week. Was told they will not provide any compensation! Worst experience ever. Will NEVER recommend KitchenAid to anyone nor will I ever purchase another KitchenAid appliance in the future. So disappointing.

KDRS483VSS - DO NOT BUY KITCHENAID RANGES!! They dont know how to repair them and their policy is not to replace them but to repair them. I am talking about an $8000 dual fuel range that I have waited years to purchase only to find out that once it was delivered the only thing working properly was the gas top. This is a very classy looking expensive piece of JUNK metal. The hinges on the large oven dont pull the door closed enough to turn off the oven light and you have to press the door in to turn light off. I now have no working ovens at all and this was through the Thanksgiving Holidays. No one cared!!! The oven shows several error codes and now just does nothing. I thought that KitchenAid was a reputable company but that is not the case. This is a known problem with these units. After many complaints still no results!!

We bought two high-end KitchenAid dishwashers. After 7 months, the seal around them both kept coming out, leaking water all over my floor. We had a repair man come out and fix the problem. He replaced the seals and said it would be fine. Now, they are just 3 weeks over the 1-yr warranty and the problem is happening again. We just had them fixed 2 to 3 months ago. We contacted KitchenAid. They will not fix it unless we buy their extended warranty for $254 or they will come fix it for $129 just to show up and more for the parts! Its unbelievable that they set us up! They did not fix it, just delayed the problem until we would have to pay more money! I would never recommend buying their products! Very poor quality and extremely poor service! We spent thousands of dollars on these products. Dont make our mistake. Steer clear!

I have a double oven, KA, and the glass is very dirty inside the glass windows. There is no way to get in between to clean it. I called the company, and was told, that if I want my oven clean, I should call a serviceman to take my oven apart - My cost!!!! How can anybody make an oven that cannot be cleaned? How can you sell an oven that needs to be cleaned by a serviceman every time?

We work with many Architects and homeowners that demand quality. When time came to remodel my own home, I wanted to go with the best appliances that we could afford at the time and the ones that offered the most value. Our research led us to KitchenAid appliances. Since the time we installed KitchenAid dishwasher, range, and microwave, all have been replaced except the range. With spending as much money on the range as we did, it was hard to just throw it away. When I mention my concerns and problems at the NAHB shows, the KitchenAid sales reps state that was the old KitchenAid, we did have problems with them, but things have changed since then.My point is if youre selling your product as best value, and a high-end product, you earn that title not just display it. You dont acknowledge that you had a problem then sweep it under the rug. You earn it by standing behind your product. I write this as I decide to throw another $500 at the repair of this stove or throw in the towel. Did I mention that we too had to turn our electric breaker off because the stove top would not turn off, then another time it would come on without turning the knobs. If this had happened to one of our projects, the range would have been removed immediately regardless of price and replaced with a manufactured product that cares for its customers.

Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just dont care about the consumers buying a poorly designed product.

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Purchased a $7000 Kitchen Aid refrigerator 6 years ago (KSSO48FTX02) at the suggestion of the salesman at JC Perreault in Montreal. Thankfully our $25,000 purchase of appliances did not include any other Kitchen Aid products as my recent problem has been nothing short of a customer service nightmare. Our refrigerator, which other than a constant noise problem, had been relatively reliable. Last month, a constant beeping sound and on/off of a motor was observed. In addition the control panel lights were constantly flashing whenever the door was opened. For 3 days - getting through the 800 number was impossible - so I was forced to call an outside tech. Upon hearing of the problem he informed me that there was a 90% chance the motherboard was fried. I told him to come over anyhow and in 5 minutes of pressing buttons he confirmed it - AND that the replacement part was DISCONTINUED by Kitchen Aid because of the Tsunami in Japan 5 years ago! The only fix would be a black market repair and it would cost me $2000, and it might not even work! When I finally got through to customer service at KA, they confirmed that the part was no longer being made and they suggested I check out Ebay or Amazon for replacements! The nightmare continues as I try to decide whether or not to cut my losses and buy a new fridge - and remodel my kitchen in the process since this one was built-in. NEVER AGAIN WILL I PURCHASE ANY PRODUCT MADE BY KITCHEN AID, or Whirlpool or Jenn-air.

Glass top convection oven less than 4 years old. Do not buy KitchenAid slide in glass top convection stove. Glass top cracked very easy. Cost $100 plus glass top $400 to replace. Poor quality. Will never purchase KitchenAid product again.

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

Kitchenaid Dishwasher KUDC10IXWH8 purchased 06/14/13, have had problems right along, had pump problems, finally changed pump on 05/11/2015. Now, I smelled burning wires, could not find source. Opened dishwasher to empty and saw that the dirty water had not emptied out. Had someone check the plug and saw that it had burned and melted. Think it melted into the wall plug also. Will contact Kitchenaid today.

An unusual problem occurred with my 1999 refrigerator. A screw broke inside one of the back wall brackets that hold the shelves. I called KitchenAid for an authorized factory dealer thinking their experience would know how to resolve the problem. KitchenAid informed me the cost to send someone would be $129 plus parts, and if the tech stated it could not be repaired, they would offer something towards the purchase of a new refrigerator. The tech was not able to get the broken screw out of the bracket. I called KitchenAid in his presence, and they refused to stand by their original statement. The tech called his employer, A&E Service Co. and was told to do the best he could. He claims he inserted another screw near the broken one and put tape across the top and bottom of the bracket to hold it. He said this is a temporary repair that might last 3 months and then I would have to buy a new refrigerator. A&E charged me $166.20. I complained stating that wasnt the quote I received, and the tech was not able to fix the problem. They said they will reimburse me $26. I feel because the refrigerator was not able to be repaired, I should be reimbursed the full amount (A&E Factory Service, 35 Melville Park Rd, Melville, NY 11747, tel.# 800-905-9605). The tech arrived on January 7. I spoke to KitchenAids repair department, customer service, and the sales department stating what I was initially told about partial compensation towards a new refrigerator. Each department refused based on the year of the appliance. This is a very unusual matter. The tech noticed only very light items are placed on the 2 shelves involved. He said he never saw anything like this in all his time as a repair person. He noted it wasnt weight that caused the bracket to separate from the back wall. Am I entitled to a full reimbursement from A&E since they could not fix the refrigerator and I will eventually have to buy a new one? Is KitchenAid responsible in any way?

I purchased in December 2016 and purchased the extended warranty on the advice of the salesman....Thank goodness. The repair company has been out to fix everything from the seals, ice maker, and cooling issues a total of 21 times now and COUNTING; was back out Friday to repair the freezer compartment freezing up and pushing the door open and now the unit is not cooling nor does the ice maker work...or the interior lights again!!!! I called customer service at Kitchen Aid and they basically stated Sorry, but you bought it. THESE ARE JUNK, ID BE BETTER OFF WITH MY YETI.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

When my wife and I decided to do a complete kitchen renovation some six years ago, we chose to install all major Kitchen Aid appliances based in large measure on their corporate slogan For the way its made. Since then, one of the two hinges securing the top of the deli drawer compartment in the fridge (KBFS20ETSS) had broken off. Because of the high price we were quoted for what is simply a cheap molded piece of plastic, we chose to forgo that replacement. Next, the ice cube maker became jammed requiring a service call that cost us $64.20 to repair. Then, several months ago, we saw that the soap dispenser door on the dishwasher (KUDT03FTSS) was apparently opening after the wash cycle was completed leaving the detergent packs that we use lying unopened at the bottom the washer. The result of course, was dirty, unwashed dishes. When a local repair service that I called in advised me (at a service call cost of $80.25) that the problem was likely due to a module failure, I was directed to a Kitchen Aid-authorized service facility, Alliance Appliance of Brick NJ. Between their initial diagnostic service call and subsequent repair, I was billed $405.10.Less than a month later, the same problem occurred once again, and again Alliance was called in. This time, we were told that a new dispenser assembly was needed and would be ordered by them. Having not heard from Alliance in weeks, I phoned them this morning for a parts status update. I was told that the part had never been ordered pending my authorization to pay yet another $60. I was never advised of this charge and apparently would have never been notified of the status had I not called. Frustrated and angry, I declined to pay any additional charge.This history of problems was sent to KitchenAids correspondence team on 10/17/14. On 10/28 I received a voicemail message from the company in response to my letter. The following day I called the number that was left thinking that it would be a direct line to the person that had left the message. Instead, the 800 number that I was given was a general one that had me waste yet time sifting through the usual menu of prompts and questions before I was able to finally connect to a live person who voiced her concern for my problems but refused to do anything about them other than to contact the factory authorized repair service I had used to relate my dissatisfaction. In total, service on the $5,000.+ we paid for our Kitchen Aid products has thus far come to just shy of $550. Not factoring in the time spent on the phone and waiting for scheduled appointments to show up. I think youd agree that having to spend this amount of time and money on Kitchen Aid appliance repairs makes a mockery of the companys slogan.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

We bought a KitchenAid dishwasher in November 2015. Less than 4 years later its not working. Terrible product. I will never buy KitchenAid again. Tried to get help and they told me to call a technician. Im not buying a product of over 700$ for it not to last. Very disappointed.

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

On Wednesday, April 11, 2012, I ran the Self-Cleaning cycle on my KitchenAid Built-in Double Ovens. Approximately an hour into the cycle, the glass liner exploded and shattered. I reported to problem to KitchenAids Customer Service and they had a local service rep call me within 24 hours. He indicated that he had to order the part but should have it within a week. It has been almost two weeks and I have not heard from the service rep. The oven is less than 6 months old so it is covered under warranty. Although I had been extremely happy with how the oven performed (baked) until recently, we are extremely dissatisfied with how KitchenAid is treating the problem. They did say that they would replace the glass but we are concerned about safety and using it in the future.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

Bought the range in March of this year for my mom. The salesman said the KitchenAid was a good brand (upper middle market), it has good looks, and a large oven. What he failed to mention is that they typically last 3-4 weeks, and you shouldn’t use them for cooking or they may get damaged :(. Within days of use enamel started falling off in the oven cavity - very dangerous when it lands on food, a couple months after the plastic door trim started peeling off and lately the cooktop scratched. We are extremely careful with all our appliances, we still use our green Admiral stove from the 60s and it is mint condition - I don’t understand how the KitchenAid stove can be so poorly built. I thought I was getting better value but in hindsight I should have gotten the basic GE stove. In conclusion, I do not recommend the stove, unless it is for display only, you are better off getting one at Goodwill.

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

Kitchen Aid Refrigerators Model KBFC42FTSOO - Shame on you KitchenAid. I have several media contacts and once they report on all this I am hopeful that consumers will boycott your product. I also bought a 6300.00 refrigerator from the Great Outdoors in 2011. They were closing and since Sears owned them I purchased a floor model that was on display in a cabinet but had no power on to it. So I figured I saved 1100.00 between the brand new one. Wrong, I was told by the salesperson that it was a new model but when it was delivered and I tried to register it, it was manufactured in 2007. I called the store and Sears but since my receipt was stamped no refunds or exchanges they got me good. So now 3 years later the damn thing never worked right from the start and I have called it a piece of ** from the beginning. Guess what, my control panel out!! They do not have the part, tsunami story told and then broken contract with other company. I immediately called KitchenAid because I could not believe what this Tech was saying. Either I find an outside company with a rebuilt Control Panel or I can wheel the refrigerator to the side of the and basically its junk. KitchenAid confirm that they did not have the part and that the manufacturer was destroyed in the tsunami and the other company that has been listed several of these others complain are no longer is willing to make the control panels for them. I might have a chance of them rebuilding one for me directly and proceeded to provide the phone number for me which was wrong having to call them back and spend another 30 minutes on the phone. Another woman gave me two different phone numbers, none of them worked as well.After the third phone call I was provided with a company name and phone number they gave me that will certainly sell me a rebuilt one. I just paid $1200 for a rebuilt board. Interesting enough this company is offering a 10 year warranty on a rebuild control panel however KitchenAid only offers a one year warranty. I am sure kitchen Aid knew there was problems with this board for years. They should have recalled that or extend the warranty. I have never heard of a company not having a part in to be able to fix these refrigerator when people have paid so much money for them. Unless you have a money tree in your backyard and are able to pick enough for a new $8500-$10,000 refrigerator which I do not. They should stock the part and be able to control the market from other outside companies hiking it up prices to their desperate customers that just need their refrigerators fixed, realistically the part probably cost about $2.00 to make. I called KitchenAid as well, they said theyre putting in my case up for review to do the prorated. Its changed. From what Ive heard $1500 doesnt equal $6000 and these parts are not that expensive to obtain. This is absolutely the most hideous thing Ive ever seen a company do. This is the United States. This is a huge corporation. I hope everyone never buys a KitchenAid product again. Why would anyone in their right mind take $1500 for refrigerator thats worth more so we have no choice but to go to outside venues for these parts? Again outrageous, ridiculous and the most disgusting thing a manufacturing company can do. If they’re so willing to cough up the prorated amount why dont they do the right thing and at least split the cost of the part with the consumer if theyre giving them willy nilly numbers of outside companies and not controlling the market. Why would a company offer a 10 year warranty and not the manufacturer? I have purchased KitchenAid products for years. My whole kitchen is full of this top-of-the-line series. I will be slowly changing every single KitchenAid product out of my kitchen and if I am going to spend the money on that type of product itll certainly be Sub-Zero that offers a 12 year warranty from top to bottom on the refrigerators. There are hardly any bad reviews about Sub-Zero. KitchenAids competitors seems like they at least know how to stand behind their consumer. Shame on you KitchenAid. This is disgusting. Oh by the way, the tech Whirlpool factory care that KitchenAid called for me cause if I used someone else, my what little of a piece of junk warranty is left would be void. Charged me $145.00 for call and removal of board and oh by the way I have to have him reinstall the board for another $145.00. Cause warranty on motor and compressor will be voided if I reinstall. Pissed off!!

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

We have had a lot of problems with this microwave. The door locks and does not open (happened twice! I had to take it apart to replace the plastic mechanism). The light bulb burned out. This is NOT a consumer serviceable item! (Im a licensed electrical engineer; I think I can replace a light bulb without getting shocked by the capacitor!) I found one online and fixed it. The latest problem is the microwave runs with the door open! It happened earlier today. Then it worked fine, but it just happened again! We put something in and started it and then it timed out and stopped. We opened the door and it started running again. This is DANGEROUS! I have small children and the microwave is mounted below the counter! I dont want my children getting hurt by this hazardous device! We chose KitchenAid because we thought it had a reputation for quality. Boy, were we wrong! We have had problems with our other KitchenAid appliances as well, but the microwave is the worst!

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

I bought KitchenAid built-in microwave oven, model KCMS185JBL, and started to use it in June 2004. For the last year, the turn-table would sometimes stop and hesitate then turn again. Today (6/23/2012), the microwave would run with a rough and loud sound but it does not heat the food. For the price I paid, it should not have gone bad after 8 years. I have had a GE counter top microwave since 1996 (cost $299) and still running with no problem.

Wow! I am completely dumbfounded at the incompetency and lack of customer service KitchenAid provides for warranty work... Start to finish, it has been a horrible experience and my very expensive, 3 1/2 year old fridge still isnt working. I dont even want to go into all the details because this has already wasted so much of my time. I just wished I had read all the other reviews prior to purchasing this fridge... very disappointing and I will not recommend nor purchase any more of their appliances.

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

When we did our kitchen renovation, we put in a top of the line KitchenAid Dishwasher (and double oven). The dishwasher control panel stopped working after 2 weeks and had to be replaced. Since then, the new control locks up on a regular basis requiring me to reset the fuse in the fuse box to make it work again. The detergent dispenser doesnt open at least once in every 10 washes, requiring me to put the dishes through a second cycle to clean them. We have been having similar problems with the KitchenAid double convection oven - the control panel had to be replaced one month after the warranty ended costing us $400 to repair. Both appliances are just over one year old. I wouldnt recommend any KitchenAid to anyone.

I purchased what I thought to be my last refrigerator in 2007, a KitchenAid KSSC48QMS03. I built my house and was able to maintain and solve any issues that arose and they were minor. 12.23.2014 my refrigerator stopped cooling. We trashed at least 500.00 worth of food and have been living out of an ice chest and an under counter refrigerator. I hired an independent repairman 12.26.2014. My cooling system was leaking but the control board was fine and the 12-year warranty was in effect. He referred me to Kitchen Aid factory service 12.29.2014 for 95.00. They told me it would be 1,200.00 out of my pocket to fix the WARRANTY coolant leak but they would not stand behind the repair. He also offered the tsunami tale. I went home and watched the evaporator fan run at full speed so my control board and refrigerator do not have the problems he outlined. I am now waiting for a call from Whirlpool to entice me to spend more on another of their wonderful products. This is criminal.

Replaced a FUNCTIONING yet older dishwasher that was 12 years old. Purchased KitchenAid thinking Id get many years of trouble-free operation! NOT!!!! Within a month we were seeing that dishes were not coming as clean as our old machine. 4 months later the entire pump assembly had to be replaced. NOW at 14 months (two months out of warranty), it wont even light up... DEAD... and Im told its going to cost me damn near HALF of what I paid for it to get it fixed... REALLY... NEVER, EVER buy KitchenAid!

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

KitchenAid Dishwasher Model #KUDS40CVSS4 - After owning this dishwasher for 22 months the therma fuse has been replaced four times. Should I have it replaced for a fifth time or purchase a new dishwasher? On 5/27/2011, I purchased my KitchenAid dishwasher from Sears. On 5/31/2011, my dishwasher was not functioning. I called KitchenAid who scheduled a service call with Quaker City Service (215-355-4400). A service man replaced the therma fuse in the unit. On 10/12/2011, my dishwasher was not functioning. I called Quaker City Service and they replaced the therma fuse. On 9/19/2012, my dishwasher is not functioning. I called Quaker City Service. They indicated it was the therma fuse and would like to replace the circuit board as well. The repairman indicated the dishwasher could be a fire hazard. On 10/25/2012, the dishwasher was fixed with this special part. On 3/21/2013, the dishwasher overheated during the drying cycle and is no longer working.

Remodeled our kitchen 7 years ago and got my dream refrigerator. Worked fine until 3 months ago when we noticed it was almost constantly running. Called Whirlpool for warranty repair. Finds out only needs small part but it is encapsulated and no one makes the board it is on, so it cannot be repaired. $2500 for 7 years is not in my budget. The warranty gave us less than half our cost. It looks like all the other refrigerators are just as poorly made. I loved my refrigerator. Why cant they make parts for their appliances?

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldnt maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAids customer service.” Builders Source offered a discount if I want to buy a new range, but I dont want to shop for major appliances every 5 years. I dont want KitchenAids unsafe, over-priced, and unreliable junk in my house either. In addition to the range, the handle fell off my KitchenAid microwave, the compressor failed on the refrigerator, and the latch, springs, and door failed on the dishwasher. There was a time when an appliance’s longevity and dependability relied on being well-made, and buyers weren’t saddled with purchasing extended warranties. Until retailers like Builders Source insist that manufacturers stand behind serviceable appliances, consumers will be deluded and disappointed with shoddy merchandise and choosing between which brands will provide the least trouble and expense. I expect that KitchenAid will continue manufacturing unsafe, overrated products and unresponsive, uncaring service until their once-respected reputation and the retailers that push these shoddy products disappear.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

Seven years ago I bought this one million dollar home with a gourmet kitchen - Kitchenaid fridge, dishwasher, and all. Everything was fine until I realized there was a buildup of frost on the left hand side... since then Ive spent $400 trying to have repairs. Now the ice is in the cheese drawer, both crispers and underneath it all... frozen lunch meat and lettuce are not good on sandwiches. This must be solved and only you can do it = the Beast matches my kitchen or Id have replaced it...HELP.

We were warming some food in our KitchenAid upper oven when it spontaneously started the self clean cycle. It locked, and we were unable to open it. We called 911 and the fire department was sent. We turned off the circuits to the oven. The oven proceeded to incinerate the meat and started a fire, with smoke coming out of the oven. The firemen arrived and broke open the oven lock, and took out the incinerated meat. When we turned the circuit back on, the lower oven signaled that it was too hot to use.When we called Kitchen Aid, they were unhelpful, repeatedly placed us on hold, sarcastically told us that they were glad that the house was not burned down and offered to pay for an inspection of the oven, but insisted that we would be responsible for all parts and repairs. The Customer Service Supervisor, Evelyn from the Michigan office, was singularly unhelpful and offered a series of 4 possible 4 hour window appointments over 2 weeks.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

Kitchen Aid range KESK901SSS08 - The cooling fan which runs when the oven is turned on is EXTREMELY loud and has a loud whistling sound which resonates throughout our entire home. Kitchen Aid has said there is nothing wrong with the fan motor and therefore will not honor a return or replacement of this unit. This unit was delivered August 5, 2014 and was not in use until a few weeks later when the oven was first used. We are STUCK with an expensive range which we cannot use!

KitchenAid Aqualift model KGRS306BSS - This is by FAR the worst oven I have ever had the misfortune of purchasing. Where to begin...? The glass door has condensation build up between the outer and inner panes. The oven heat vents through the FRONT of the oven door right below the gas burner knobs which makes them hot and difficult to use when both oven and burners are in use. The gas cooktop itself has so many indentations that cleaning spills/residue is a multi-towel project by itself not to mention the materials used to make the cooktop hold on to residue like Ive never seen. Theres another oven heat vent at the rear of the cooktop below the control panel for the oven which can heat up the key pad above it. When the oven is in use for prolonged baking (think turkey), the rear right burner gets hot when not in use. If I could shout it from the rooftops I would tell the world not to buy this oven and to forget about KitchenAid all together as an appliance brand.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

My two year KitchenAid refrigerator developed rust spot on the bottom freezer door. The company wont give any support because its over a year old. The highest I got is a supervisor who thought giving me a brand new one for $1189 was a good offer. I paid $1600 for it. Sure is nice to sell me a refrigerator every two years! What makes them think I would ever buy another KitchenAid product? Very disappointing! My whole kitchen, when done in the 80s, was KitchenAid. After Hurricane Sandy hit and it had to be redone, I went with KitchenAid again! I was loyal to them but obviously not reciprocated!

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just dont understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the companys job to investigate and find out and not mine. I suggest before anyone purchases a major appliance to do a considerable amount of research to find out the good, the bad, and the ugly about the product. Otherwise, you will spend a lot of time being frustrated.

Remodeled kitchen and purchased 4 kitchen aid appliances - thinking they were of great quality and would last. Had nothing but problems since purchased shortly after purchased. Had problem with microwave door problems with fridge - ice maker. Problem with oven when self-clean - shuts down and cant open door. Had fixed 2x -this is the 3rd time! Dishwasher fixed more than once - refused to get fixed again and pay over $300 - can buy a new one.I currently have an ice maker, dishwasher and oven that does not work. Raising 4 children, I am VERY dissatisfied with Orvilles where I purchased the appliances and ESPECIALLY KitchenAid - that doesnt back up the products they manufacture with defects. I will NEVER purchase anything KitchenAid EVER again or shop at Orvilles. I have paid so many service charges and part bills. I refuse to give them any more money!

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

I purchased a side by side Kitchenaid (KRFC704FSS00) fridge in April 2017 and was so excited for this beautiful appliance! It was their newest model, with all the latest features and upgraded interior and had a hefty price tag. After a few months our ice machine was not working properly so we had to have a technician come out. They told us this machine does not produce large amounts of ice and makes it every 3 hours. With a family of six this is not cutting it, there is never any ice!!!Woke up this morning to find our Fridge had DIED!!! No power and all the food was spoiling. The board blew out after 16 months of purchasing. Absolutely ridiculous. And of course since it has been over 1 year since purchase, so it is no longer covered under warranty. $500 later to have the unit fixed. To say I am disappointed is an understatement. I will never purchase a Kitchenaid/Whirlpool product again!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

We purchased a Kitchenaid model KUDS301XBL4 dishwasher about 2 years ago. It appears that the plastic inside the tub is deteriorating and the pegs that hold the rollers for the top rack have broken. I have found this is a common complaint among Kitchenaid dishwasher owners. The parts cost for the repair is about $28 per side plus shipping costs. I did send an e-mail to Kitchenaid explaining the problem and asking them what their solution is regarding the defective parts. No reply at this time. I dont expect them to acknowledge defects or offer a solution based on other complaints I have read . So, I took to finding a solution myself.I examined the mechanism and figured out how it works and had an idea that if I could find the right nylon and stainless steel parts at my hardware store, I could re-install the rollers on a different spot on the sides of the rack. I found all the parts for the four rollers for a total of $7.89 and proceeded with installing them. I had to use a Dremel tool to cut the broken roller pegs off and sand a small plastic ridge flat. I drilled holes and assembled my parts and attached them successfully to each side of the rack (see picture). For each roller, I used a stainless steel screw, washer and lock nut along with a nylon finish washer and a nylon bushing. It works great!It is too bad that Kitchenaid wont stand behind their product, as evident in other, similar complaints. I am not an engineer, but I engineered a solution in one-hour that will last longer than the rest of the original plastic parts in the tub.

I have a KitchenAid double wall oven (this is a replacement due to an electronics problem) and after reading all the reviews about the control panel getting cooked when using the self-cleaning feature, I dont know whether I should use this feature or not. I paid for this feature when the salesperson assured me that this was one of the very best ovens available. What should I do? Cook the panel and ask for a replacement. Or ask for a new oven that does not have this problem when using the self-clean feature??? WHAT SHOULD I DO?? I cant believe KitchenAid would allow these ovens in the stores being aware of this terrible defect!!

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

I just got off the phone and as usual got nowhere with KitchenAid people including the manager. I too have had nothing but headaches with this piece of junk. As someone said, the top rack just collapsed downward on one side. We replaced the rack, and another part already; the junky plastic on the rack keeps breaking. The door for the soap doesnt open and it has been a better dish rack than dishwasher. I have washed dishes by hand more often than I was able to use this product. I am so disappointed that they, as a big company, couldnt send someone out for free for a change and try to back their name. They brag as you wait on the phone (which is forever), about how wonderful their service is. Well, the last visit cost over $100 to have a man run my dishwasher empty and tell me to use less soap and not packets. Now a manager told me to see if it works in the other types of washes. I asked how that would solve my problem. What am I supposed to do, switch from my one hour and compromise? I told him management is not his calling and he should consider another job. Never again will I buy KitchenAid which is a shame because my first one was great!

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

Five or six years ago I purchased a high end Kitchenaid Dishwasher. Three times it flooded my house including once that triggered a substantial insurance claim. To make up for this Whirlpool Canada offered me a discount on a new machine. I accepted the offer hoping the first machine was just a lemon. With the new machine I purchased the CertifiedCare extended warranty.This past July my dishwasher stopped working. I called in and it took almost a month for a technician to come to look at it. He said he would order parts. Now it is the end of September, almost three months later, and I still do not have a working machine and no one from CertifiedCare or Whirlpool has even given hint that they care about solving the problem. I am married with six kids and need a working dishwasher in my house. Whirlpool needs to step up and do something about this.

We purchased a KitchenAid dishwasher (model # KUDS30IXSS4) about 3 1/2 years ago when we remodeled the kitchen. The plastic clips that held the upper rack in place broke 2 different times... This was shortly after the warranty expired so I paid both times for the repair. KitchenAid did finally replace this plastic clip with a metal clip on all of their dishwashers but they called it an upgrade and not a recall so they did not reimburse me for the almost $300.00 I had spent on previously repairing the faulty clips. Shortly after the plastic clips had broken the second time the dishwasher made a funny noise. I shut the washer off and then restarted it... Upon restarting it...it seemed fine... However, shortly after this it stopped cleaning the dishes...This was right in the interim when KitchenAid replaced the plastic clip and went to the metal. What we did not realize is that pieces of the broken plastic went down into the chopper/grinder and broke that section of the dishwasher. When the repair man finally realized what had happened we called KitchenAid. I asked KitchenAid to step up and take responsibility for the faulty design and they declined saying that there was not enough evidence/proof that it was faulty design. Needless to say I will never purchase another KitchenAid/Whirlpool product only because they will not step up and take responsibility for their product. Final note...this new repair will cost another $300.00.

I purchased this oven a few years ago and all I can tell you that it has been nothing but trouble. The following repairs were done through out the years: Igniter, front electronic board, other 2 internal boards, and oven. Only the gas burners are working at this point. This is about $1500 down the drain so what now? Im seeing numerous complaints but nothing is being done, am I wasting my time writing this?

My parents purchased a KitchenAid refrigerator model number KRFF507ESS01 six months ago. In that time the ice maker has never worked correctly and it has been broken twice, causing them to throw all their food away. The first repair took 10 days. They are now waiting on the second repair and it has been 8 days and they cannot get anyone out here for another 9 days. They purchased a top of the line stove, microwave, and mixer at the same time. They spent a lot of money and the customer service is terrible. They have had to buy coolers and countless bags of ice to keep food in the house. I asked the customer service rep what they needed to do to have a new unit sent out. I was told, Nothing, your parents signed the extended warranty which states repair, it doesnt say replacement. Im sorry, but where on that warranty did it say that you were selling them a piece of crap? Very disappointed.

After several experiences with our KitchenAid Dishwasher (Model KUDE60HXSS, purchased 4/17/12) including flooding, pump failure, control board failure etc. starting less than a year after purchase, I can only say that our voice has joined the chorus. I discovered this website and upon reading a recent entry seriously thought my husband had already gone on this website and written a review. There were many that were practically identical/very similar to our horrific experiences with our KitchenAid dishwasher and the accompanying atrocious customer service.At this very minute I am typing to the sound of 3 industrial size fans in my kitchen drying out my wood flooring and kitchen cabinetry for the third time in 2 years. My guesstimate for all this is in the realm of a year of college tuition (private, liberal arts) as we have now had 3 replacements of flooring, cabinetry, and plumbing. So I definitely hope my daughter is cramming in those college classes, because she is going to have to hurry up and graduate in 3 years as KitchenAid has burned up one year of her tuition!

My side by side built in refrigerator is only 10 years old and it was beeping faintly and the refrigerator and the freezer stopped working. KitchenAid sent Diamond Factory Service to take a look at it. The guy was in my kitchen less than 10 minutes and told me that the control board has failed and KitchenAid does not have spare parts for fixing the control board. He charged me $90 dollars and left. I am now left with this useless built in refrigerator and I have no hope that KitchenAid will help me in any way. I WILL NEVER buy another KitchenAid product.