In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

We purchased a KitchenAid two drawer dishwasher in November 2011. Soon after install and a couple wash cycles, the machine began to make loud (heard throughout our entire home) noises during both the wash and dry cycles. Our dealer was contacted and our first repair completed. Now after three repairs with no success and multiple calls to KitchenAid, we are left with an obscenely loud machine that basically just houses dishes. The machine does not clean nor dry and makes such awful noises that we are left to hand wash our dishes. And when we absolutely must run the machine, we do so when we are leaving the home so we do not have to hear the noise. After yet another call to customer service today, I was told that our replacement request was denied and yet another service call would have to be scheduled. The quality of this machine and your customer service are unacceptable. If I could return all my KitchenAid appliances and never have to deal with your company again, I would.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, Increase your hot water temperature. Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesnt work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, Youre better off buying a new dishwasher than putting money into something that is 4 years old. Very disappointed in KitchenAid.

After the 4th visit from the technician and over $400 wasted (in a month and a half) in an attempt to fix! I needed a 5th visit due to a detergent pod ON FIRE in my dishwasher! After 2 hours of being disregarded on the phone (in which I am too busy to be doing)! Laura and Barbara in the safety department (awful by the way) offered me free detergent pods for my inconvenience! The safety of my family and my home were and is still in jeopardy due to a bad dishwasher! The worst customer service!! Stay away!!

This has been a nightmare since we purchased, has stopped working several times and after service it continues to have issues, no ice making, fan freezing up, temperature in refrigerator up to 45 degrees. They have sent two repair companies and replaced all parts. The first company has declined to accept the insurance company work to repair again. They stated it was a lemon. Now they are sending another repair company to change the computer systems. That was a month ago and the parts are not in. This should become a class action lawsuit against KitchenAid, its suppliers and the employees of the claims department at Kitchen Aid with there false statements. Recall the product. It is defective.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

Purchases and installed 2/2015. Been using the top oven. Went to use the bottom one Christmas day, it kept blowing the fuse. Cant understand what is going on. I have read reviews of the oven shutting down when cleaning both but not using. If this is the case, why isnt there a recall on these ovens? Spending over 2600 on oven, you expect it to work and the problems getting solved but its not. Unfortunately Kitchenaid was closed but I plan on getting this problem solved or they can pick it up and dump it. Hum. American made. Theyre not being tested before selling them. Sorry I am not a big fan of Kitchenaid. At this time wish I had my Jenn-Air back. Old faithful never let me down. Merry Christmas Kitchenaid. Hope your ovens work today.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

I, too, have a gas range that when I put on clean for the first time, everything went out.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

Purchased brand new stove, fridge and dishwasher (all Kitchenaid). Fridge and dishwasher so far are fine (its been a month) but the stove...MAJOR DESIGN FLAW! (model # KGRS303BSS1) Gas range will cause injury during normal use! I was using the top burners and oven at the same time to cook dinner (because people use stoves to eat) and after having it on for about 15 minutes or so, the knobs get SO HOT you BURN YOUR HANDS! This lesson was learned after my 20-month old son decided touching the knobs was a good idea and burnt both his hands. They stupidly put the venting for the oven in the FRONT of the stove just under the knobs for the burners instead of at the back of the range like most companies do. WHY? THIS IS STUPID! So, after being on hold and on the phone for almost AN HOUR, WAITING for the rep to schedule a technician to come out to look at the range to see there indeed is a design flaw when he can just look at a picture of it online as its THE SAME THING. So I hung up and decided to advise anyone and everyone NOT to purchase this stove unless youd like to burn yourself and your children every time you want to use the stove. Not to mention the RIDICULOUS wait times for the phone reps to do anything. Do not waste your money on this stove... and it wasnt cheap to begin with. Shame on you Kitchenaid!

Buyer Beware! My partner and I bought a $6,000 KitchenAid 36-inch dual-fuel range about 12 years ago. Since then, the oven has failed three times, the last time for good. When I called the manager of the expensive appliance store where we bought it, Cocoplum, in Essex Junction, VT, he told me that we had a lemon and went on to say that the company was no longer any good. The problem, according to him, is that the high temperatures of the self-cleaning oven (which we have not used often) do not play well with the complex electronics of the stove. Bottom line: after 12 years, we have had to plunk down $7,000 for a new stove, this time a Thermador with gas only. There is a class-action lawsuit being brought against the company in New York, and other reviews online confirm our expensive bad experience.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

We recently remodeled our kitchen and because our old appliances were KitchenAid and we were happy with them we decided to go with the brand again. Such a mistake. Within a few months the finishes on the fridge and the dishwasher are discolored, spotty, and there is rust showing through on the fridge door in multiple places. The handle on the freezer door wont stay tight. The self cleaning oven is a joke. These are overpriced, poor quality appliances. We bought an extended warranty which is no help for these issues. In spite of the fact that I was calm and factual with the resolution specialist was sarcastic and condescending. Im kicking myself for not doing more research as there are a ton of negative reviews out there stating the same complaints. I will share this story with everyone I can to be sure this product isnt purchased.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

We recently purchased (and promptly returned) a KitchenAid 1.50 cu.Ft Countertop Convection Microwave Oven - Stainless Steel. We have used Micro/Convection Ovens for over 35 years. We purchased this one based on its advertised 1.5 Cu. Ft. Capacity. The capacity of this oven is not even close to that size. Even stretched the measurements only equaled 1.1 Cu.Ft. We are extremely disappointed and not sure how it can be so falsely advertised.

We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!

KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

Purchased a top of the line dishwasher from Kitchenaid and in less than 2 years it stopped working. I only use it maybe once a week. Was told it was the pump and the motherboard needing to be replaced. Basically the whole dishwasher. Cost me $400, which I wouldnt have paid but it was $100 for their guy to drive out. My main complaint, though, is their horrible customer service department. They are so rude and could care less. DO NOT BUY FROM THIS COMPANY!!!

After reading all of the negative reviews about Whirlpools Customer Service, I felt I had to post my very positive experience. We purchased a KitchenAid Architect series refrigerator in April 2015. Unfortunately, it turned out be a defective fridge which would not be repaired. We had several visits to repair the unit since it simply would not defrost, and several different technicians, but in the end they couldnt fix the problem. I was quite apprehensive about what resolution would be offered and was ready for a big battle. To my surprise, Whirlpool (KitchenAid) Customer Service couldnt have been better. They offered me an exchange or a complete refund without hesitation. Even through my repairs, each call was handled promptly and efficiently. I have no complaints and even though this refrigerator didnt turn out to be what I had hoped for, I would not hesitate to purchase a KitchenAid appliance again in the future.

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

I owned a KitchenAid gas stove (model KGSA906PSS) since 2005. The control board has been replaced twice. The first problem I had I could not turn the stove off. The second problem was I could not turn the stove off, had to use the house circuit breaker. The final problem occurred today, I heard a continuous beeping sound in the kitchen and the stove was burning. The control panel was not on, the stove was extremely hot, smoke filled the kitchen and there was a continuous red glow on the back wall, inside the stove. I turned off the main breaker and call New York Bravest. If we were not home at the time our home would have surely been damaged by fire. I also have a nonworking Kitchen Aid (model KHMS155lSS) that has been serviced three times, no heat. Pay close attention to your appliances by Kitchen Aid. PROTECT YOUR FAMILY.

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

My refrigerator has lasted me 21 years and its still ticking. It is a side-by-side which makes it difficult to store large items such as sheet cakes, etc. Something I will consider strongly when I am ready to replace it. I like the newer models with the freezer on the bottom giving you more shelf space on the fridge section.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

I have two pairs of the dishwasher drawers with custom wood panels and one pair started to make loud whirring noises and then would beep incessantly, resulting in us turning off the breaker switch to get it to stop. Then, the bottom drawer stopped draining and held water in the tub all the time. The repair man quoted me over $900.00 for the repair. He suggested that I not repair it, and I agreed with him. Now, my second pair is making loud noises and I am afraid it is on its way to death as well. I am so disappointed in these dishwashers. I am going to start a Facebook group to see how may others have defective dish drawers.

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

I love KitchenAid products, but my dishwasher, I dont like at all. It is one year old and works Great! The problem is that the bottom rack tines so-to-speak are not constructed so the plates stand UP. When I put the round-rimmed plates (which most plates are made that way today on the market) in the slots of the bottom rack, they SLANT over??? Because of this, I CANNOT fill the bottom rack with many dirty dishes, etc. The top rack is NOT WIDE enough for the larger coffee cups that are made. This is a problem also for filling...I run my dishwasher a lot because it is just not made to hold a lot of dinnerware (because of this). My old dishwasher (KitchenAid) in another town was great... The tines on the bottom rack slanted at the tip and the and the dishes stood up... I could really fill it up. I guess I just bought a cheaper grade of KitchenAid? Can I get a replacement for the bottom rack with tines that are bent or slanted at the top so my dishes stand up? I would NOT like to run my dishwasher ALL of the time because I cant put a lot of dishes, etc. in it. Water bill is higher because of this... :-(

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

$1,104.00 KitchenAid whse KA d/w kude70fxss5 bought 3-19-2013, stopped working 6-12-2015. On 6-23-2015 put door latch and led panel in and still doesnt work. Tech support stumped. Repairman ordered main board and we are still waiting for the part as of today 8-20-2015. Did same thing with Whirlpool front load washer for 6 months. Had to pay $500.00 and got a new machine. I need a dishwasher or a new wife quick. I have had KitchenAid dishwashers for all my married life, so far (45 Years). If this was a $250 machine I would chuck it and buy another. Priced too high for service life.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

I made a choice to buy all KitchenAid appliances when I built my home. I have had problems with all of them. Mostly the refrigerator. The first one only lasted 9 years. (From what I read I did good.) They did give me a good discount on a new built in refrigerator (2001). Now this one lost all the refrigerant from a copper line that corroded through. Called to get it repaired and found that no-one is willing to come out to repair it. I did find a place that said $1900.00. Looks like its time to buy a different brand this time!!

One year new fridge totally broken down! Called the customer service, they send over very unprofessional technician. This technician has no idea what to do. Kept us waiting for a long time for a part, and then he said not because of that part ! Then he said because of this design. Anyway. We are still waiting for their solution without have a fridge to use for over a month! I have two babies, you can imagine how it affect our lives. Very bad company and very unprofessional people. Do not buy from them!!

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

I have mixed emotions on this as it has been a great dishwasher. Used probably every day for 7 or so years. No problems. Then my wife comes home from walking the dog... she had started the dishwasher 15 minutes before. Smoke was pouring from the top of the dishwasher.... but no lights or sound. Smoke dissipated but really smelled bad. I got home, took apart and the control panel was 1/2 charred. I check the internet and find that a lot of people have had this happen. Its a good thing it didnt start the house on fire. I figured I would just buy a new control panel and wire harness but the wife refuses to have the thing in the house anymore.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

Kitchenaid KRFF507ESS01 Refrigerator. Cost approximately $2300. We decided to upgrade kitchen appliances 3 years ago. Replaced our 2001 refrigerator (never a problem & still running perfect in our garage). Warranty expired after 2 years.Since then: 1. Coils inside form ice and then refrigerator won’t cool. Has happened 3 times. Must empty entire refrigerator & freezer and thaw. Takes more than a day because ice build up so bad. (Sent men to the moon in 1969 - can’t these KitchenAid engineers design an auto defrost like most other companies!)2. Water valve in back (plastic & cost $45) leaked in middle of night. Flooded basement below kitchen and warped/ruined wood floor in kitchen.KitchenAid is welcome to contact me and if they don’t - I will NEVER buy another KitchenAid product.

Issue 1: Condensation inside the back wall of refrigerator and thus make the refrigerator more noisy. Noise level is higher than the normal, because the ice is surrounded by refrigerator fan, so when the fan runs it is louder. Issue 2 . Not making the ice. In spite of 6 visits by the technicians, the issues is not resolved so far.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

Hello, I just purchased a KitchenAid fridge model # KRFC300EWH. While it is working like a new fridge should, the interior water dispenser is painfully slow and you need both hands and a shoulder to keep the other door open to use it. I would never purchase this again.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

All eight wheels fell off of the bottom rack of my dishwasher. My dishwasher is about 3 years old. It appears the only resolution is to spend $120 to purchase 4 sets of wheels to repair my dishwasher. When I purchased this dishwasher, I decided to spend more than I had originally planned in order to get what I thought was a superior product. This is unfortunate and makes me think that maybe KitchenAid does not provide the quality I had always thought. This appears to be a problem many customers are dealing with, and I have to wonder why KitchenAid does not act professional and address this issue!

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

I purchased a double door freezer bottom KitchenAid refrigerator on May 28, 2018. 7 months later I am waiting for the repairman for the second time. The entire unit has stopped working twice already. I have lost all perishables both times. KitchenAid refuses to replace this defective appliance. Today is the third day I have missed work waiting for a repairman. This unit cost me $2800.00. Do not buy a KitchenAid product. KitchenAid is no longer a name brand you can rely on.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

A really poor finish, the high level of engine noise is noticeable in the day!! And a bad customer service. On May 27, 2016 at Home Depot I bought a KitchenAid Refrigerator which at the time of the delivery was damage by the people who delivery it. I kept the refrigerator for a few days until the next delivery. The new equipment started making unusual noise. We contacted KitchenAid again who sent a technician who did not find any problem according to him The sound is normal. Another technician was contacted since the freezer started making ice on one side not the other. He came to fix the issue, but resulted in burning the appliance for which we have evidenced of in pictures. According to him, the problem was fixed but a bigger damage was created on the lateral side of the fridge. The problem was reported to KitchenAid, who told me that another technician would be sent from another company.The last technician came, saw the unit and said that the problem could be resolved with an add on kit based on what KitchenAid told him because those units had several recalls and complaints for the same issue. The technician came with the accessory and this kit is not for this unit 2016. The kit is a fan that is located in the ice maker which is located at the top, not in the freezer where is the biggest problem, and the tech found more problems, filtration and dripping water in the drawers of vegetables. That waste of time and lack of knowledge and effectiveness by the representative of KitchenAid. I want a new unit or my full monetary refund. Ive had the unit only for three months and it is unacceptable. I have pictures of how I received the unit and the damages made by the technicians. I have contacted on several occasions 4 time technical visits and still have the same problem. I still waiting for any answer.

We have a stainless steel KitchenAid dishwasher. Its around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but Ive had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. Its located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now its impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, its probably not an issue if youve got granite counters. I guess thats next on the list of household updates.

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

We purchased a new KitchenAid side x side refrigerator model KFIS29PBMS00 in late 2013. The cooling system failed in July 2014. We have had 9 service calls to date each requiring a 1/2 day of our time waiting for the appointment at home. The freezer has failed totally 3 times and the refrigerator then fails a few days later. We have lost our food three times and had damage to the floor as a result of the ice maker defrosting. Our last service call replaced the last operating part, and it failed in three days. Today, KitchenAid will require 7 to 10 days to determine what to do. And if they decide to replace it, another 2 or more weeks. So we have no refrigerator again for at least a month!!!! We are not happy.

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

I had an old KitchenAid microwave that Sears could not fix, so they offered a $575 credit replacement for it. I went to Sears and the one they stated was the same one was on sale for total of $484.49, so I ordered it and a week later it was installed. With just the two of us, we barely used it. Three weeks later while doing a baked potato in it on sense position, it caught on fire melting the plastic inside. They came out and stated it wasnt repairable so now they would only give a replacement value of the $484.49, so I had to add money to it just to get another microwave. Only this time I bought a GE. It should be here on Saturday and I hope it lasts longer then the KitchenAid did. Do not buy KitchenAid KHMS 2040, it will catch on fire.

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

The tab slots on my fan exhaust grill were broken during a KitchenAid Microwave repair performed by A&E Appliance Service. Neither company will replace the inferior plastic grill that A&E broke. They keep blaming each other and my extended warranty doesnt cover what was termed as a cosmetic part. $130 cost plus shipping for me to purchase and replace, or leave the expensive microwave without a grill cover?

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they havent heard anything about it while the repair person said that hed seen it before. Time for a recall, KitchenAid!

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

I placed a review on this site regarding a catastrophic failure of a door seal on our very expensive fridge 3 years to the date after purchase. After numerous conversations with the Canadian warranty department and being told the part was not warrantied after one year I ordered a door seal from another provider and replaced the seal. I then wrote the review.Much to my surprise on Dec 4 The manager of Canadian Operations for Customer Relations Whirlpool contacted me to advise us they were prepared to send a service technician out to replace the seal at no cost to us. I advised the Manager that I had already replaced the seal and what the cost was. The Manager advised me to send him a copy of my receipt and that Whirlpool would reimburse me for any out of pocket costs for the seal replacement. This was a very pleasant surprise indeed and has replaced my faith in the KitchenAid product as they DO stand behind their product. There may be a takeaway here for Whirlpool to make it easier for Canadian clients to escalate a problem. A customer relations email address, phone number?

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

We did a kitchen remodel less than a year ago with a kitchen refrigerator side by side with ice & water dispenser model KFIS20XVMSII. This refrigerator is a disaster, the temperature for the freezer and refrigerator side has risen to 40 degrees F and 61 degrees F. Pressing the reset button to the suggested temp of 0 degrees and 35 degrees is not working. I came home from work and had to tossed all the food inside into the garbage. I am so disappointed and will be on the phone 1st thing in the morning with KitchenAid. I wished I had read the reviews about this model, it is a common problem. Buyers beware.

Our KitchenAid dishwasher came with our new house and it is indeed very quiet and does a good job washing dishes. The third rack is great improvement over the door-mounted utensil rack in our old Whirlpool (same company). However after two years st started blowing the circuit breaker and a second technician said it was a bad control board. These are back ordered 3-4 weeks. It has been down for a month and probably another month or more before it gets repaired. KitchenAid ought to keep a stock of parts that are failing on their products. It was the same problem getting the microwave fixed 6 months ago.