Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

Purchased our Double Oven July 29/11 from a local appliance shop (Herbs Appliances), authorized dealer for kitchen aid. From day one it did not work properly, convection fan made noise, in all fairness Herbs came back and fixed that. Then the electronics board failed. Had to turn breaker off and on, to reset it constantly. Well, now Herbs Appliances was not so eager to return and did not return at all. Excuse after excuse why he could not come. Then the upper oven failed totally. Called Kitchen Aid said it was no longer under warranty. Absolute nightmare from Retailer to manufacturer. To add insult to injury, we purchase a new cook top from Ikea. Nutid Induction cook top. It lasted 6 months, half the burners failed. To my surprise it was another kitchen aid product. To nobody else fault but my own, I have misplaced the receipt. No warranty. Big Box to supporting your local retailer, dont buy Kitchen Aid.

This dishwasher KUDS30IX is the worse single appliance I have ever owned period. Cheap plastic rack, adjustment brakes, and sheds plastic parts into the sump destroying the food grinder and impeller on the wash pump. I have had this repaired 4 times under the extended warranty in three years. Now it has failed again. Still under warranty but now I have to take a day off of work AGAIN to meet the repairman. Repairman said that it was good I had the extended warranty as the repair would have been $350.00! KitchenAid/Whirlpool never again on a dishwasher. I have owned other KitchenAid/Whirlpool appliances and they have been of good quality with minimal issues. If you still want to purchase a KitchenAid/Whirlpool dishwasher product after reading this be sure to get the extended warranty. You will need it. P.S. I would have given it a zero star rating but 1 is as low as the website will allow.

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

This fridge was over $3,000. It took 4 different repair calls to line up drawers. For a few months it has been shutting itself off for several hours 2 or 3 times a week. 2 days ago it shut off and wont come back on. Light above water works. Lights inside dont. I bought 4 KitchenAid appliances at the same time 4 years ago. They do not care once the sale is made.

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

We purchased our KitchenAid about 8 months ago after owning our Sears side by side for over 20 years. Immediately upon starting the ice maker we noticed that when the ice bin got full, it would not stop trying to fill the cube maker...because it was leaking into the fridge on the left side of the refrigerator. This model is the French Door on bottom, ice, water and measured fill on door. The repairman came and said I needed a gasket which he glued on to the door around the ice bin. This was in the winter and I really did not need the ice maker on so I shut it off. Here it is summer and I have turned it back on.....and it is leaking. I once again have to empty the ice bin twice a day so that it will not leak. PC Richard will continue to repair as long as my warranty is in effect.. What concerns me is that theyre putting band aids on faulty design and I have a problem with that. Anyone out there have any ideas??????? ?

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new main contact (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way. I tried to contact the company using their website, but the system would not accept my message (the website seems to work as well as my refrigerator). I sat on hold on their corporate consumer line for 45 minutes but never got through to a person. I highly recommend that people avoid purchasing any refrigerator manufactured by Whirlpool (which manufactures KitchenAid, JennAir and Whirlpool refrigerators). It likely wont last and it wont be repairable.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

Everytime you use the self-cleaning cycle in the Kitchenaid oven, it blows a fuse in the middle of the cycle and shuts down.The door locks, digital panel shuts down, and oven is inoperable. This has happened twice now and apparently from reading the internet blogs, it is a very common problem. And costs $150+ to have the fuse replaced, therefore costing the consumer $150+ to self-clean your oven! Ridiculous.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

We bought same KitchenAid model that we purchased 8 years ago. This one no longer has roller drawers and freezer opens with a clunk. More expensive but made cheaply. And, customer service at KitchenAid was terrible. Hands off approach. I will never buy KitchenAid again. We bought during Covid so couldn’t see and touch the new model. It’s 4 days old and they won’t replace.... even for the higher priced model!

We purchased a KitchenAid refrigerator. It had never been used. After numerous repair calls, a technician came out and determined that it had a bad compressor. I called Kitchen Aid and pleaded with them to send me a new one. My concern is, if the compressor is bad, what else is wrong with the refrigerator? They refused to send me a new one. I am now waiting for a new compressor. I am furious that I spent so much money on a faulty product, that KitchenAid did not come through to help me out. It is now two days before Thanksgiving and I have no refrigerator.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

Kitchenaid Dishwasher KUDS30IXBL2 - This dishwasher was purchased in May of 2011 by the previous owners of the home we purchased in March 2013. I started having problems in December 2014 with the dishwasher running about 10 minutes then stopping. Called Lowes who had sold the dishwasher. The previous owners had purchased a 4 year extended warranty, but Lowes wouldnt honor this because we werent the ones who bought the dishwasher. Just another rip off of getting out of honoring the warranty. Repairman came out and ran all the diagnostic codes. Came back and replaced the console. This didnt fix the problem. Called again. Still running intermittently. Sometimes completed cycle and sometimes not. He came and replaced the sensor. Meanwhile the rollers and glide holding the top rack started to break. As I see on this site, that seems to be a common problem. Called back to get repairman to come again and mentioned the rack problem and was told the company had a call back on the rack parts. So repairman came and replaced all the broken parts for the rack, ran codes again and said it might be the control. He got into the control and took off and reattached every wire and found no problems but said it might be the control. I ran the dishwasher again, and it quit after about an hour. Restarted it with no detergent in it, and it still didnt complete the cycle. Called back today and was told they could order the control, at a cost of $189. To date, I have spent $378.81 with another $200 part ordered and still have a dishwasher that doesnt work. The original dishwasher cost $773.19 so I will soon have an all redone dishwasher that may still not work. This is absolutely unforgivable. I have had about 3 dishwashers in 2 other houses in 40 years and NEVER had any of these kinds of problems. I was always led to believe Kitchen Aid was a top of the line dishwasher. This one is NOT EVEN 4 YEARS OLD and has almost cost its original purchase price! I want to see something done about this by the company. And I will NEVER, repeat NEVER purchase another Kitchen Aid product.

We purchased this dishwasher (KUDE70FXPA3) and had it installed 6 months later when our kitchen renovation was finished. After one use, the door latch froze and it would not shut. A week later, the repairman came and reset the lock. When we tried to use it again a few days later (not used in the interim), the latch was frozen again. Out came the repairman with a new latch. All seemed well until the unit started to leak from the lower right side. The repairman cant explain it but is ordering a new seal. KitchenAid did extend the warranty for another year for free as we have only used the machine for six months and have been helpful, but I think it is a poor design. It is also supposed to be able to support a wood cabinet face. The springs are so weak that it barely holds it up. The repairman says it is the same with all of them. We bought this unit, our third KitchenAid dishwasher, because we loved the first two. Suddenly, there is a real quality problem and I would not be likely to buy another KitchenAid unit in the future. The customer service has been good but I really have little faith in the product. It seems like KitchenAid is experiencing the General Motors Syndrome. Hopefully, like GM, they recognize the problems and get back to building quality products. I still love our KitchenAid stand mixer.

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

The dishwasher has clean and simple design lines. Before this dishwasher I would have the TV volume up very high. I don’t have to do that anymore. I don’t have to pre treat my dishes or pre rinse. The clean dishes looks like I have done them by hand.

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

I purchased a new Kitchenaid dishwasher from Lowes. It cost over $600 and had to be ordered. Two weeks later it was installed. It leaked all over our floor. We called Lowes and they sent the installer back out. He removed it and could find nothing wrong. He reinstalled the machine. It leaked again and he told us we would have to call Whirlpool factory warranty. I did and they sent a repair company. This company worked on the machine for over an hour and could not fix it. They told us to try it. We did and it leaked. I called them back and they came. They worked on the machine, again over an hour. He told us to try it again. We did and it leaked again. The repairman said he had Whirlpool training and he would present our issue to the instructor. The instructor told our repairman they would replace the machine.We have now been notified that they will not replace the machine and are sending a new tub to the repair shop to be replaced in the machine, even though they do not actually know what is wrong. I went to Lowes and spoke to the assistant manager and he said that we should have called them back and they would have replaced the machine, even though their installer told me to call the Whirlpool warranty people, not Lowes. And, Lowes told me that had I bought their extended warranty plan they would replace the machine. But why should I buy an extended warranty when the machine is brand new and has its own warranty. It has been five months now and we still have no dishwasher. Our floor is ruining from the leaked water and no one at Lowes or Whirlpool cares. Im just out $600+. My recommendation is: dont buy anything made by Whirlpool; no Kitchenaid, nothing. And buy nothing from Lowes unless you buy their added warranty.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

I purchased a KitchenAid dishwasher (model KUDS530IXBL4) for $730 in 2011. By June of 2014, it had to be repaired 3 times and the 4th time the machine wouldnt start, I decided not to fix it anymore. The control panel was faulty and the 3rd time it broke, KitchenAid paid for the replacement control panel but not the labor. When it broke again just 5 months after it was replaced, I decided not to fix it again and buy a new dishwasher (Bosch) and write this letter. The salesman claims that Kitchen Aid knew the control panel was faulty but didnt change it.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

First of all I called the help center and clerk was so rude, then I had tech come out to check my fridge which is LOUD and he didnt look at anything and said, Yup they are loud nowadays, and left!! What kind of service is that? How does that help me as a customer not being satisfied with a loud running fridge? The company could care less about their customers. I never will from this company for any product!

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

I learned Whirlpool/KitchenAid customer service definition: The customer is responsible for serving KitchenAid/Whirlpool. I purchased a YKDSS907SS04 less than a year ago. The burners do not work correctly, heating unevenly and either taking too long to cook or burning food. I contacted Customer service, who gave the call to their local authorized service center. They called me back telling me they are not licensed to work on dual fuel ranges and would send the call back to Whirlpool/KitchenAid. Then the nightmare began. I received a call from Whirlpools re-scheduling department telling me to find a local repair shop and send them the bill. I refused. It is not my job to do their job. I followed up with a fax, received a call from their Executive Office - a woman named Carrie **. I could not take the call at the time. I called her back several times over the period of a week and only received a prompt return call after I threatened to contact my attorney. The story did not change - since Whirlpool cannot provide customer service, it is my job as their customer to provide service to them by finding a repair shop in the local Yellow Pages. Nothing changed. The story the same - different name. When I suggested to Ms. ** that Whirlpool should not sell their products in a market where they cannot service them, she told with a screaming tone of voice, that Whirlpool did not sell me the unit directly - but wholesaled it to Sears. Oh well. Forgive my poorly informed status. I initiated the service call reluctantly since I am uncomfortable about the fact that this is not a KitchenAid service provider. However, I will probably get much better service from them - since KitchenAid expect me - their customer - to service them. Carrie ** constantly interrupted me, screamed, and informed me that she would note my file that I refused to find a local provider, which would delay the warranty repair process and be noted in any legal action. BTW does a delayed return phone call qualify? Ms. **s voice mail states that she returns calls within 48 business hours. Well, she only works 8 hour days - I forgot - meaning it takes 6 days to receive a call.

NEVER purchase this refrigerator (KSC24C8EYY02). We have had this refrigerator for 4 years (Paid 1500.00 for it) and it is completely freezing over. Repairman told us that there is no sense in attempting to repair this machine; that he sees this same exact issue with this same exact refrigerator and he has never been able to repair one. THIS IS A LEMON. KitchenAid just says Oh, well.

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

I was disappointed in the KitchenAid dishwasher I bought. I was happy with the noise level and look, however it never worked properly. It did not wash the dishes efficiently and the drying setting never worked. I had Kitchen Aid come and look at it and they told me it was an “energy efficient” dishwasher so it did not dry dishes thoroughly. I had my plumber come and look at the connection to make sure all was fine. Kitchen aid put me off until my warranty was up. I replaced it with a GE that is energy efficient and works really well, it is not as quiet, but washes my dishes and my drying setting works when needed. I was disappointed in the product but. It can happen. Things can be defective. I was more put off by the way it was handled.

Since posting the initial review, I was contacted by a KitchenAid engineer who scans online reviews about their dishwashers. Im happy to say that the dishwasher has now been repaired at no cost to me. Hopefully the replacement rails and adjusters will last longer than the original ones did. Im very pleased that KitchenAid stepped up to make this right. Ive been a loyal customer of KitchenAid and will continue to be in the future. But this is only a great dishwasher if it stands the test of time and thats yet to be seen.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

Purchased a KitchenAid refrigerator to replace my ten year old Kenmore. Model is KRFF300ESS. After a few months...noticed spots of rust on the stainless steel. Called KitchenAid...and they replaced the doors. After ten days of having the new doors installed, I can see rust forming on the steel again! I never even touched them with any sort of cleaner at all! Their customer service experience has been the worst. They keep promising theyll resolve the issue but never follow through. At this point theyre blaming me. Very disappointed in the construction of the product and their customer service. Ive owned multiple competing brands of appliances and other stainless steel products in my kitchen and have never experienced this. I cant in good conscience recommend KitchenAid refrigerators.

The Plastic wheels on my $800 KitchenAid dishwasher Model KUDS30IX failed after a little over a year. My manual states that the rack is under warranty for 5 years... KitchenAid says the warranty only applies to the nylon coating on the rack, not the wheels. They gave me a one-time replacement part that failed again after 6 months. They refuse to stand behind their product any further. I have never had a high-end product fail and receive such poor customer support. I feel they know they have a bad design and surely more customers have experienced this problem. I will never purchase another KItchenAid appliance!

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking waters odor persists, and there is nothing they can do. I dont recommend KitchenAid refrigerators to anybody.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

I purchased a refrigerator ($2,500) that continues to break down, and all they do is send a third-party to (temporarily) repair but it keeps happening again and again. I should have had a replacement by now but they keep stating that the problem is not the same, yet the symptoms are...my freezer keeps breaking and food spoiling. This has happened 4 times already and no one takes ownership. I tried going on live chat to get assistance, asking to escalate to a higher level representative and the chat ended. My wife was speaking with Assurant, the service contract company and they said We dont make the KitchenAid products. NO ONE will take ownership or stand behind the product.

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

DO NOT purchase a KitchenAid refrigerator. In the six months weve owned it there have multiple issues from damaged and dented in shipping to misfunctioning valves to a punctured evaporator coil from excessive ice build up. The customer service centre in Tennessee is a complete sham. Their response is scripted and unfriendly. DONT DO IT!!!

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

KitchenAid Superba Counter Depth 24.5 cft. Stainless Steel (Bins in doors broke fairly soon. I did not cram items in there unreasonably). Hard to regulate temperature. Light cover in back of fridge cracked. Excellent lighting inside fridge. Ice maker performed well. Have had for about ten years.

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem. Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. Theyre giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

Our kitchen aid refrigerator, which is just about 5 years old, has an offensive odor when the door is ajar. We have thoroughly cleaned it with baking soda, have 2 baking soda canisters in the refrigerator. Two different repair people (factory authorized) have come, but done nothing to resolve the issue. In fact, they made matters worse, by not re-positioning the refrigerator correctly when leaving. We need assistance. We should not have to discard a 5-year old refrigerator.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

I purchased a new refrigerator less than 90 days ago when it started malfunctioning. First the water dispenser wouldnt work (unless I was in another room when it would come on and dispense all by itself and all over my floor). Then the ice dispenser wouldnt work, followed by every other possible mechanical failure. The doors did not seal and the ice dispenser wouldnt seal properly causing frost to form around it and on the back panel inside the fridge. Now it wont cool properly. The store said it would take over a week to get a new computer panel and kits to fix the seals. I have to unplug and plug back in to get it to run at all.The KitchenAid customer experience center said they will only repair it, not exchange it and essentially “Too bad, so sad for you. There is nothing for us to do.” I have filed a claim in small claims court to get the purchase price of $3800.00 back and will have to get another fridge in the meantime. Extremely poor product and even worse service from the local store and manufacturer.

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, dont run hot water, dont rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); thats about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service. So, here is our story. We furnished our entire kitchen with KitchenAid appliances. Though we have had our appliances about 4 years, the failures started within months. The scratch resistant cook-top easily scratched. KitchenAid wouldnt honor. The bottom handle on the refrigerator has never attached correctly. KitchenAid doesnt seem to care. The dishwasher, however, is the gem! We have had to replace the soap dispenser three (3!) times. We have had to have the entire motor replaced. The wheels on the bottom tray ALL fell off. And, then just this evening, the digital control panel failed. Failure is the operational word here. KitchenAid appliances are a fail. Would NOT recommend to an enemy.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

What does a nearly $3k buy you nowadays? A refrigerator that will cost you another 1k in floor damage. If you are lucky enough to sleep through the gunshot popping noise, the icing up, and the leaky door will get you. The freezer door must now be held in closed position with dog food been pinned up against it.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

I have a house in New Jersey that was affected by Sandy. When installing the new kitchen I decided to buy KitchenAid appliances since I had them in my house in Florida and loved them. WHAT A MISTAKE!! I have had the range serviced 4 times now for the same problem (oven not lighting). It was recommended by the store where I bought the range that I should call Whirlpool and request a replacement. The answer I got from Whirlpool was that the warranty does not cover replacement only repairs. So keep in mind when buying KitchenAid that if you get a lemon like I did, you are going to be stuck with it and just keep getting service until your warranty expires. Also, once you get into the extended warranty period (if you still own it by then), you may have more issues. I havent reached that point yet and dont think I will. I think by then I will have replaced this range with a GE.

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

Just wanted to throw my $.02 in for what its worth. We bought a KitchenAid side by side refrigerator and have been totally dissatisfied with it right from the beginning. First, it is very loud when running. When we complained, the response was, to paraphrase, give it a few weeks, youll get used to it and you wont even notice it. That hasnt worked. Second, the ice maker is a joke. Very slow to make ice, cubes are small, and it wont keep up with the ice needs of only 2 people in the household. My recommendation is to trust the reviews and dont buy KitchenAid! Crappy products and crappier customer service!

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, theyve agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and theyll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, theyve invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

In July of 2014, we bought a KitchenAid fridge with all the bells and whistles. French Door with the ice bin in the fridge door, electronic control of temp in wine drawer, 3 pull out trays in freezer and so on. We paid $3299.99 and it was by far the worst purchase I have ever made. 2 weeks after it was delivered I awoke to my kitchen floor covered in water. The water was dripping out of the LED lights in the fridge. I called to have a tech come out and they came 3 days later and changed 2 parts then said it would be fine. 3 hours later, it started leaking water again. I called and another tech came out 5 days later and did some adjustments then left. The next day, I woke to more water on the floor. Tech came again 6 days later changed a few parts. 6 hours later, water all over the floor. It took 7 technicians to finally fix the problem. I thought it must have just been a freak thing and surely everything will be fine now. 3 months later, my fridge wasnt staying cold. All the milk products were spoiled and I had just went shopping the day before. I called to have it serviced. Took 9 days for a tech to come out and they changed the seal. The following day still not cold. I called again waited 5 days for a tech and they changed the computer. All fixed again. 4 months later my freezer quit working. Again, it took 2 calls and 2 weeks to get it fixed.Well, I am on the last straw, my freezer quit working again yesterday. I called for a tech and I have to wait till next Thursday (8 days) for someone to show up. I told them I dont even want the fridge anymore, it is unreliable. They told me that if it had 4 or more problems in a 12 month period they would replace it but since they have been spread out over the past 20 months they will not. So here we go again.I thought KitchenAid was a great name brand. They make great mixers and other small appliances I cant go wrong. WRONG!!! They know what they are doing with small appliances but their large appliances are cheaply made and use the cheapest parts that always seem to fail. Stay clear of their refrigerators. In less than 2 years I have had 11 technicians out and the 12th is coming next Thursday. I have had 8 parts replaced so far and have lost who knows how much money in food spoilage. If they really stood behind their product they would have by now replaced the fridge.